About the Role

Our Clinical Licensing Specialist’s primary responsibility is to cross-license current and newly onboarded clinicians and MD’s (and other staff as needed) in multiple states. The Clinical Licensing Specialist will report to the Senior Manager of Clinician Licensing on all matters relating to licensing. In this role you will keep records of all licensing activities and will meet  monthly, quarterly, and annual licensing goals.

The ideal candidate will have 2+ years of behavioral health clinician and MD licensing experience. The Clinical Licensing Specialist will work collaboratively with other members of the Clinician Licensing Team and other teams across the organization.

We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

Responsibilities

• Manage end-to-end state licensing, renewals, permits, and registrations for multi-state mental health providers (Counselors, Social Workers, MFTs, NPs, Psychiatrists).
• Act as the primary liaison to state licensing boards, proactively managing audits, regulatory changes, scope updates, and board inquiries.
• Prequalify clinicians for licensure eligibility by evaluating education, exams, supervision history, and professional experience against state-specific requirements.
• Deliver white-glove licensing support by completing all delegable tasks on clinicians’ behalf to accelerate and streamline licensure timelines.
• Coordinate background checks, fingerprinting, and related compliance services in accordance with state board requirements.
• Oversee and execute licensure renewals, ensuring timely submissions, follow-up, and ongoing compliance.
• Maintain deep expertise in state-specific licensing laws and regulations, documenting and continuously improving state-by-state processes to ensure consistency and audit readiness.
• Research CEU requirements and proactively notify clinicians of renewal deadlines and compliance obligations.
• Educate internal and cross-functional stakeholders on licensing regulations, updates, and compliance considerations as needed.

Requirements

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

The total target base compensation for this role will be between $50,000 and $62,000 per year at the commencement of employment. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations.

#LI-REMOTE

About the Role

This part-time Release of Information Specialist supports secure and authorized exchange of protected health information at Charlie Health.  This role will be responsible for ensuring Charlie Health complies with all state and federal privacy laws while providing access to care documentation. 

Our team is composed of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

Responsibilities

• Maintains confidentiality and security with all protected information.
• Receives and processes requests for patient health information in accordance with company, state, and federal guidelines.
• Ensures seamless and secure access of protected health information.
• Establishes proficiency in Health Information Management (HIM) electronic document management (EDM) systems.
• Answers calls to the medical records department and responds to voice messages.
• Retrieves electronic communication, faxes, opening postal mail, and data entry.
• Responds to internal requests via email, slack, or any other communication platform.
• Documents inquiries in the requests for information log and track steps of the process through completion.
• Determines validity from documentation provided on authorizations, subpoenas, depositions, affidavits, power attorney directives, short term disability insurance, workers compensation, health care providers, disability determination services, state protective services, regulatory oversight agencies and any other sources.
• Sends invalid request notifications as needed.
• Retrieves correct patient information from the electronic medical record (EMR) and other record sources.
• Verifies correct patient information and dates of services on all documents before releasing.
• Provides records in the requested format.
• Acts in an informative role within the organization regarding general release of information questions and assists with developmental training. 
• Documents accounting of disclosures not requiring patient authorization.
• Scans or uploads documents and correspondence in EMR.
• Communicates feedback, new ideas, fluctuating volumes, difficulties, or concerns to the HIM Director.
• Participates in teams to advance operations, initiatives, and performance improvement.
• Assists with other administrative duties or responsibilities as evident or required.

Requirements

• Associates Degree required or equivalent in release of information experience. 
• 1 year experience in a behavioral health medical records department, or related fields.
• Experience in a healthcare setting is highly desirable.
• Experienced use of email, phones, fax, copiers, MS office, and other business applications.
• Ability to prioritize multiple tasks and respond to requests in a fast-paced environment.
• Ability to maintain strict confidentiality.
• Extreme attention to detail as it relates to accurate information for medical records.
• Professional verbal and written communication skills in the English language.
• Work authorized in the United States and native or bilingual English proficiency
• Familiarity with and willingness to use cloud-based communication software—Google Suite, Slack, Zoom, Dropbox, Salesforce–in addition to EMR and survey software on a daily basis. 
• Please note that members of this team who live within 45 minutes of a Charlie Health office are expected to adhere to a hybrid work schedule.

Please note that this role is not available to candidates in Alaska, California, Colorado, Connecticut, Maine, Massachusetts, Minnesota, New Jersey, New York, Oregon, Washington State, or Washington, DC. 

Benefits

The total target base compensation for this role will be between $22-28/hr at the commencement of employment. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits.

Please note that this role is not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota.

Li-Remote

About the Role

The Compliance Manager will oversee compliance operations in the state(s) assigned.

The ideal candidate will have experience in managing day to day compliance operations across several locations and multiple TJC accredited offices/facilities.

The Compliance Manager will work closely with the Care Delivery Team, Clinical Team, and the Personnel Compliance Team to ensure ongoing compliance in relation to onboarding of employees, maintenance of employee personnel files and clinical documentation.

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing live-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way. 

**Travel Required**

Please note that this role will require on average about 2x travel per month to office locations across the U.S.

Responsibilities

• Ensure each office in assigned state(s) are operating within company policy, state licensing regulations and The Joint Commission Standards.
• Ensure that all staff in assigned state(s) are onboarded within company policy, state licensing regulations and The Joint Commission Standards.
• Ensuring employee files are current and in compliance.
• Ensuring proper operating procedures are in place for compliance relating to employee onboarding and client admissions, clinical documentation, treatment, and discharge.
• Maintain office space compliance for the assigned state(s)
• Ensuring routine environment of care and safety requirements are in compliance.
• Host and organize site visits/surveys/inspections; travel required.
• Assist with completing post-survey written corrective actions plans for submission to surveying entities and monitor company progress on these plans.
• Write individualized Policies and Procedures and associated crosswalks as needed.
• Assist to ensure that ongoing regulatory and accreditation requirements such as internal inspections, written assessments, and emergency drills are completed on time.
• Attending and actively participating in Quality Committee meetings and assure meetings are documented per requirements.
• Licensing, Accreditation, and Growth to the state(s) assigned.
• Obtain initial facility licenses for Mental Health and Substance Use Disorder Outpatient Treatment
• Ensure that a staff development plan that meets all local, state, and national requirements is in place for the assigned state(s)
• Working with the Clinical Training Team to ensure that all staff training is completed and in compliance.
• Assist to ensure all licensing requirements are being addressed/fulfilled.
• Assist with all aspects of compliance program and coach team as to best policies and procedures.
• Coordinate compliance training and investigate compliance issues as requested.
• Work with Recruiting and Personnel Compliance to provide education on specific qualifications for positions that are required by regulatory agencies.
• Assist with monitoring and documenting facility incidents, including post-incident analysis, including Root Cause Analysis for any Sentinel Events

Requirements

• Bachelor’s degree in healthcare/ human services or equivalent career experience (Legal experience preferred)
• 5 years of experience working in a behavioral healthcare or healthcare setting
• 2 years of experience managing a team of 3 or more reports
• TJC Behavioral Healthcare experience
• State regulatory inspection survey experience: Being the DRI for leading surveys and organizing survey preparation
• Strong interpersonal, relationship-building and listening skills, with a natural, consultative style
• Ability to energize, communicate, and build rapport at all levels within an organization
• Strong project management skills, with a demonstrable ability to corral and manage details in a fast paced, fluid environment
• Experienced advising, presenting to, and persuading senior corporate personnel

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

The total target base compensation for this role will be between $84,000 and $108,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. The target total cash compensation range, including potential bonus, will be between $84,000 and $118,000 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits.  #LI-REMOTE