Position Summary

The Center Administrator is an entry level operations role that establishes the foundation for future growth within the organization. This role is responsible for the overall operational functions within the center. Duties include cleanliness, maintenance, and facilities needs; ordering and managing supplies for the center; and assisting team members in the center as needed. Individuals in this role will need to provide excellent customer service by consistently demonstrating a professional disposition with all customer and team member relations over the phone and during day-to-day center operations.

Duties and Responsibilities

1. Day-to-Day Administrative Support
   • Center Administrative Support
     • Open/close center when needed.
     • Greet new and existing clients and other visitors to the center and give tours when necessary.
     • Complete any related administrative tasks such as providing printed materials, etc.
     • Work with Operations Director to maintain center supply inventory and ensure staff has the required items to operate.
     • Ensure the center is clean, attractive, and safe for team members and clients, and report to others as needed.
     • Keep furniture and therapy equipment in good working condition and arrange for repairs and maintenance as needed.
     • Maintain records to ensure compliance with local, state, and federal mandates.
     • Receive deliveries, as needed.
   • Ensure documentation is completed on time and following established Centria procedures.
   • Appropriately report all critical incidents and safety concerns in accordance with payor requirements and Centria's reporting policies.
   • Maintain a clean, safe, and organized environment to effectively work with the client and provide therapy services.
   • Ensure required company postings are displayed in an appropriate area.
2. Administer effective center operations and facilities management.
   • Partner with the Operations Director to ensure team members adhere to best practices and show up on a timely basis.
   • Partner with Operations Director to ensure effective communication with families and Behavior Technicians.
   • Partner with Operations Director to ensure client and Behavior Technicians schedules are maintained and up to date in Centria EMR system.
   • Be a go-to person for general center-related questions. Able to either answer their questions or connect them with someone who can.
   • Ensure state and Centria guidelines and policies are followed, and incidents documented and escalated to the appropriate parties as necessary.
3. Maintain compliance and acquire technical knowledge by completing required training and attending meetings. Adhere to Centria's established policies and procedures.
4. Participate in an agency-wide Compliance Program to ensure services are consistent with the individual's authorized services.
5. Follow guidelines, i.e., mandated reporting, compliance, and company guidelines.
6. Compliance with Centria’s Code of Conduct, policies and procedures, and Federal and State laws.
7. Responsibility to report violations of Company policies or the Code of Conduct.

Rate

$22 - $24/HR

Qualifications

Education

High School Diploma or equivalent, minimum requirement

Work Experience

Previous experience in a customer service role

Related Training

Attend training and other company in-services and training as directed by the direct leader and compliance teams.

Equipment and Technology Requirements

• Basic computer skills and working knowledge of tablets/iPads
• Laptop
• G Suite (Gmail, Drive, Docs, Sheets, Google Meet)
• ABA Platforms, preferred

Other Competency Requirements

• Ability to follow written instructions
• Ability to use computers and computer/software programs

Knowledge and Skills

• Proficiency in PC software, including virtual meeting platforms;
• Strong attention to detail with the ability to do repetitive things in a precise manner with attention to detail and quality;
• Ability to interpret and implement verbal and written clinical protocols;
• Ability to accept constructive feedback and develop expertise and skillsets accordingly;
• Effective time management skills and the ability to manage multiple tasks at once;
• Ability to build and maintain professional relationships with clients, co-workers, supervisors, and community members;
• Ability to adhere to organizational policies and procedures
• Commitment to maintain client confidentiality and adhere to HIPAA laws;
• Commitment to ongoing training and development as it relates to clinical skills, professional development, ethics, and technology, and training to perform job responsibilities to the required standard;
• Effective communication skills, both written and verbal, with clients, internal and external stakeholders;
• Strong cultural competency with the ability to remain flexible and open-minded.

Working Conditions

The work location varies on a case-by-case basis and includes a company facility or community.

Physical Demands

While performing the duties of this job, the team member may be exposed to a client who exhibits physically aggressive behavior, which can include kicking, pinching, punching, biting, hitting, etc. The team member may need to use appropriate behavior management techniques with a client, which requires agility, quick reflexes, strength, the ability to run, utilize approved de-escalation procedures, and the ability to use physically evasive movement. The team member will be required to stand, walk, sit, grasp, reach, bend, kneel, crouch, squat, lift and carry the child, hear, type, see, and write. The team member must be able to push independently, pull, lift, move, and carry objects weighing up to seventy-five (75) pounds.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, Veteran status, or disability status. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position. Centria reserves the right to amend this job description at any time, with or without written notice.

Position Summary

The Operations Director sets the tone for the entire center’s team member culture and family experience. This role is responsible for overseeing and managing all operational aspects within Centria Autism, including developing and managing schedules for Behavior Technicians, coordinating and overseeing assessments for clients, coordinating staffing activities, conducting center tours, and serving as a liaison with facility management to help maintain a clean and safe working environment. This role will partner with Clinical Leadership to support clinical outcomes, high quality care delivery, and to ultimately deliver growth. The Operations Director will lead Behavior Technicians by coordinating training and compliance needs, and issuing disciplinary action up to and including termination, and completing the offboarding process. This role will also develop strategies and initiatives to improve client and Behavior Technician retention. The Operations Director will play a vital role in ensuring smooth operations and maintaining high-quality standards throughout the organization.

Duties and Responsibilities

1. Scheduling Coordination
   • Develop and manage schedules for Behavior Technicians, ensuring optimal coverage and adherence to company policies and guidelines.
   • Coordinate and oversee the scheduling of assessments for all clients, including the option to assist with re-assessments when necessary.
   • Align families, Behavior Technicians, and Supervising Clinicians to start new cases and confirm authorization, ensuring a smooth case start.
   • Coordinate staffing activities, including permanent staff allocation, substitution arrangements, and assigning multiple Behavior Technicians to clients as needed.
   • Confirm schedules weekly with Behavior Technicians and families.
2. Oversee Behavior Technicians and Operational/Center Processes
   • Assist with coordination of training and compliance needs.
   • Monitor Behavior Technician attendance and professionalism, in consultation with the Area Operations Director (AOD), and implement measures to maintain high performance standards.
   • Monitor and analyze center metrics to assess performance and identify areas for improvement.
   • Ensure adequate leadership coverage during all operating hours to maintain smooth operations and address any urgent issues.
   • Ensure smooth coordination of care for clients at clinical sites, including effective communication and collaboration with healthcare providers.
   • Actively participate in internal marketing initiatives, recognition programs, and Behavior Technician survey feedback, promoting a positive and engaging work culture.
   • Address and resolve issues related to paper document management, implementing efficient solutions to enhance accuracy and productivity.
   • Schedule and manage non-billable Behavior Technician hours and utilization of Behavior Technician hours to stay within budget.
   • Identify staffing needs, interview candidates, issue disciplinary action, and complete offboarding
3. Ensure the Operations Workflow Runs Smoothly by Coordinating with Other Departments and Families
   • Partner with the Director of Clinical Services to drive growth, understand and support clinical outcomes, and ensure service delivery is aligned with Centria’s clinical model and philosophy.
   • Facilitate effective communication and handoff processes between the Onboarding and Intake Teams and the Operations Team for seamless transition and service initiation.
   • Collaborate with the Information Technology (IT) Department to address and resolve operational IT issues, ensuring smooth functioning of systems and technology.
   • Review and coordinate conversations regarding insurance changes for clients, changes in case status, and ensure timely confirmation of authorizations.
   • Coordinate community outreach activities to promote Centria’s services, establish partnerships, and generate leads.
   • Develop strategies and initiatives to improve client and Behavior Technician retention rates.
   • Ensure ongoing engagement with clients, including before the start of services and/or while they are on hold, addressing their needs and concerns, and maintaining a high level of customer satisfaction.
4. Maintain Compliance Regulations
   • Enforce compliance with center policies and procedures, accreditation standards, and training requirements, addressing any violations and implementing corrective actions.
   • Ensure adherence to medication administration protocols, coordinating with healthcare professionals and maintaining accurate records.
   • Ensure compliance with the dormant policy, manage offboarding processes for team members, and oversee the collection of iPads from departing team members.
5. Oversee Financial Processes
   • Oversee payroll and billing processes, ensuring accuracy, timeliness, and compliance with relevant regulations.
   • Take ownership of the profit and loss (P&L) statement, monitoring financial performance and implementing strategies for improvement.
   • Provide administrative triage and one-call resolution for authorization and coordination of benefits (COB) issues, resolving them promptly and accurately.
6. Oversee Facility Operations
   • Take pride in the center or academy workspace, ensuring cleanliness and organization as well as quickly addressing issues as they arise.
   • Conduct center tours for prospective clients, providing information and showcasing the organization's services and facilities.
   • Serve as a liaison with facility management, ensuring effective communication and collaboration.
   • Maintain a safe working environment, implementing and enforcing safety protocols and emergency preparedness plans, promoting a culture of safety awareness.
   • Ensure compliance with Occupational Safety and Health Administration (OSHA) requirements, implementing necessary protocols and training.
   • Ensure compliance with labor law poster requirements, displaying all necessary posters in visible locations.
   • Oversee the purchasing process for operational supplies, ensuring cost-effectiveness and adherence to procurement policies.
   • Manage iPad assets (ordering, inventory management, maintenance, etc.)

Rate

$65,000 -75,000 plus bonus

Qualifications

Education

• Bachelor's degree or equivalent experience
• Master's degree preferred

Work Experience

2-5 years of experience in operations management or sales, prior management of a team required.
Prior P&L experience preferred

Equipment and Technology Requirements

• Working knowledge of laptop/desktop PC
• Proficiency in Microsoft Suite (Word, Excel)
• Proficiency in G Suite (Gmail, Drive, Docs, Sheets, Google Meet)

Other Competency Requirements

• Ability to follow written instructions
• Ability to use computers and computer/software programs
• Ability to communicate expressively and receptively

Knowledge and Skills

• Strong leadership skills with the ability to motivate and manage a diverse team.
• Excellent organizational and multitasking abilities.
• In-depth knowledge of credentialing processes, HR practices, and compliance requirements.
• Proven experience in managing budgets and financial performance.
• Strong problem-solving and decision-making skills.
• Excellent communication and interpersonal skills.
• Proficiency in using technology platforms and systems for operational management.
•  Knowledge of accreditation standards and privacy regulations.
• Ability to adapt to a fast-paced and changing work environment.
• Availability for occasional travel as required.

Working Conditions

• This role is required to be onsite.
• Additional time or occasional shift in schedule may be required to complete the above work or meet company objectives.

Physical Demands

While performing the duties of this job, physical requirements such as bending, reaching, lifting, pushing, or pulling up to 30 pounds may be required. This role will require sitting most of the day as well as walking and standing periodically. This role may require close visual acuity on computer screens or monitors and the ability to analyze data and figures on a screen.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, Veteran status, or disability status. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position. Centria reserves the right to amend this job description at any time, with or without written notice.

Position Summary

The Center Administrator is an entry level operations role that establishes the foundation for future growth within the organization. This role is responsible for the overall operational functions within the center. Duties include cleanliness, maintenance, and facilities needs; ordering and managing supplies for the center; and assisting team members in the center as needed. Individuals in this role will need to provide excellent customer service by consistently demonstrating a professional disposition with all customer and team member relations over the phone and during day-to-day center operations.

Duties and Responsibilities

1. Day-to-Day Administrative Support
   • Center Administrative Support
     • Open/close center when needed.
     • Greet new and existing clients and other visitors to the center and give tours when necessary.
     • Complete any related administrative tasks such as providing printed materials, etc.
     • Work with Operations Director to maintain center supply inventory and ensure staff has the required items to operate.
     • Ensure the center is clean, attractive, and safe for team members and clients, and report to others as needed.
     • Keep furniture and therapy equipment in good working condition and arrange for repairs and maintenance as needed.
     • Maintain records to ensure compliance with local, state, and federal mandates.
     • Receive deliveries, as needed.
   • Ensure documentation is completed on time and following established Centria procedures.
   • Appropriately report all critical incidents and safety concerns in accordance with payor requirements and Centria's reporting policies.
   • Maintain a clean, safe, and organized environment to effectively work with the client and provide therapy services.
   • Ensure required company postings are displayed in an appropriate area.
2. Administer effective center operations and facilities management.
   • Partner with the Operations Director to ensure team members adhere to best practices and show up on a timely basis.
   • Partner with Operations Director to ensure effective communication with families and Behavior Technicians.
   • Partner with Operations Director to ensure client and Behavior Technicians schedules are maintained and up to date in Centria EMR system.
   • Be a go-to person for general center-related questions. Able to either answer their questions or connect them with someone who can.
   • Ensure state and Centria guidelines and policies are followed, and incidents documented and escalated to the appropriate parties as necessary.
3. Maintain compliance and acquire technical knowledge by completing required training and attending meetings. Adhere to Centria's established policies and procedures.
4. Participate in an agency-wide Compliance Program to ensure services are consistent with the individual's authorized services.
5. Follow guidelines, i.e., mandated reporting, compliance, and company guidelines.
6. Compliance with Centria’s Code of Conduct, policies and procedures, and Federal and State laws.
7. Responsibility to report violations of Company policies or the Code of Conduct.

Rate

$22.00 - $24.00/HR

Qualifications

Education

High School Diploma or equivalent, minimum requirement

Work Experience

Previous experience in a customer service role

Related Training

Attend training and other company in-services and training as directed by the direct leader and compliance teams.

Equipment and Technology Requirements

• Basic computer skills and working knowledge of tablets/iPads
• Laptop
• G Suite (Gmail, Drive, Docs, Sheets, Google Meet)
• ABA Platforms, preferred

Other Competency Requirements

• Ability to follow written instructions
• Ability to use computers and computer/software programs

Knowledge and Skills

• Proficiency in PC software, including virtual meeting platforms;
• Strong attention to detail with the ability to do repetitive things in a precise manner with attention to detail and quality;
• Ability to interpret and implement verbal and written clinical protocols;
• Ability to accept constructive feedback and develop expertise and skillsets accordingly;
• Effective time management skills and the ability to manage multiple tasks at once;
• Ability to build and maintain professional relationships with clients, co-workers, supervisors, and community members;
• Ability to adhere to organizational policies and procedures
• Commitment to maintain client confidentiality and adhere to HIPAA laws;
• Commitment to ongoing training and development as it relates to clinical skills, professional development, ethics, and technology, and training to perform job responsibilities to the required standard;
• Effective communication skills, both written and verbal, with clients, internal and external stakeholders;
• Strong cultural competency with the ability to remain flexible and open-minded.

Working Conditions

The work location varies on a case-by-case basis and includes a company facility or community.

Physical Demands

While performing the duties of this job, the team member may be exposed to a client who exhibits physically aggressive behavior, which can include kicking, pinching, punching, biting, hitting, etc. The team member may need to use appropriate behavior management techniques with a client, which requires agility, quick reflexes, strength, the ability to run, utilize approved de-escalation procedures, and the ability to use physically evasive movement. The team member will be required to stand, walk, sit, grasp, reach, bend, kneel, crouch, squat, lift and carry the child, hear, type, see, and write. The team member must be able to push independently, pull, lift, move, and carry objects weighing up to seventy-five (75) pounds.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, Veteran status, or disability status. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position. Centria reserves the right to amend this job description at any time, with or without written notice.