Celonis
We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.
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Celonis is the global leader in Process Intelligence and the pioneer of Process Mining technology. As one of the world’s fastest-growing enterprise SaaS companies, we are changemakers pushing the boundaries of what’s possible. We invest heavily in advanced AI capabilities—specifically our Process Intelligence Graph—to turn data insights into immediate business action. We believe there is a massive opportunity to unlock global productivity and sustainability by placing intelligence at the core of every business process. Join our mission to make processes work for people, companies, and the planet.
The Team:
As part of the collection’s structure, you will be reporting to the manager of the team in Madrid with a global focus on supporting from the finance side our growing operations.
The Role:
As Accounts Receivable Specialist, you will be responsible to establish contact with past due customers and resolve delinquency in a timely manner through providing account information, resolving customer concerns, and negotiating payment arrangements that are acceptable to both the customer and the company. You will collaborate with billing, accounts receivable, and various other internal departments to achieve common goals. A high degree of independent judgment is required to evaluate unique situations to determine account handling and resolution.
The work you’ll do:
- Focus on customer experience to reduce delay on payments and achieve higher customer satisfaction rates.
- Monitor accounts daily, contacting clients and discussing their overdue payments, taking actions to encourage timely payments.
- Disputes management and resolution of issues in cooperation with the sales and billing team and other stakeholders.
- Investigate historical data for debts and invoices.
- Collaborate with accounting operations to process payments and refunds.
- Prepare and present reports on collection activities and progress.
- Ensuring all customer queries are passed onto the relevant teams with full details to ensure a prompt turnaround.
- Collaborate with other stakeholders and functional areas for process improvements.
- Actively collaborate with other finance functional areas.
The qualifications you need:
- A BA/BS degree, preferably in Finance, Economics, and/or Linguistic.
- Ideally first experiences in accounting / financial administration
- Strong communications skills to deal with different internal stakeholders and in multinational teams.
- Eager to learn and keen to deliver best in class customer experience to any internal or external stakeholder of Celonis (customers, partners employees)
- Very comfortable with numbers.
- Target driven, quick learner and team player.
- An independent and entrepreneurial way of working
- Business fluency in English
- Fluency in a second European language is a strong plus.
What Celonis can offer you:
- Pioneer Innovation: Work with the global leader in Process Mining and the Process Intelligence Graph to shape the future of AI-driven business operations.
- Ownership from Day 1: Every full-time "Celonaut" is an owner, receiving Restricted Stock Units (RSUs) and merit-based refresh grants.
- Unrivaled Family Support: Benefit from our inclusive parental leave policy—24 weeks of fully paid leave for primary carers and 12 weeks for supporting carers, available from your first day of employment.
- Work-Life Integration: Enjoy Unlimited PTO (in applicable regions) and generous PTO globally, as well as a flexible hybrid work model that balances remote focus with vibrant office collaboration.
- Continuous Growth: Elevate your skills through our 70-20-10 learning framework, mentorship programs, and access to a dedicated learning platform.
- Holistic Well-being: Prioritize your health with subsidized Wellhub memberships, mental health counseling, and dedicated "Wellness Weeks" that prioritize work/life balance.
- Drive Sustainability: Participate in annual Impact Days, where you receive paid time off to volunteer for community and environmental causes with your local office, or virtually.
- Global Inclusion & Belonging: Find community through our Inclusion Think Tank and participate in our annual Inclusion Days, ensuring every voice is heard and valued.
- Value-Driven Impact: Join a mission-led organization where our core values—Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future—drive every decision.
About Us:
Celonis makes processes work — for people, companies, and the planet. Powered by process mining and AI, the Celonis Process Intelligence Platform integrates process data and business context to create a living digital twin of business operations. We enable thousands of companies worldwide to understand how their business actually runs and, together with their partners, build intelligent solutions that transform and continuously improve the way they operate — unlocking billions in value. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.
Get familiar with the Celonis Process Intelligence Platform by watching this video.
Celonis Inclusion Statement:
At Celonis, we believe our people make us who we are and that “The Best Team Wins”. We know that the best teams are made up of people who bring different perspectives to the table. And when everyone feels included, able to speak up and knows their voice is heard - that's when creativity and innovation happen.
Your Privacy:
Any information you submit to Celonis as part of your application will be processed in accordance with Celonis’ Accessibility and Candidate Notices
By submitting this application, you confirm that you agree to the storing and processing of your personal data by Celonis as described in our Privacy Notice for the Application and Hiring Process.
Please be aware of common job offer scams, impersonators and frauds. Learn more here.
Ready to apply?
Apply to Celonis
Celonis is the global leader in Process Intelligence and the pioneer of Process Mining technology. As one of the world’s fastest-growing enterprise SaaS companies, we are changemakers pushing the boundaries of what’s possible. We invest heavily in advanced AI capabilities—specifically our Process Intelligence Graph—to turn data insights into immediate business action. We believe there is a massive opportunity to unlock global productivity and sustainability by placing intelligence at the core of every business process. Join our mission to make processes work for people, companies, and the planet.
We are looking for a Collections Manager to lead our efforts in optimizing global cash flow and delinquency resolution. Based in Madrid with a global focus, you will lead the collections structure, overseeing operations that support our rapidly growing business. You will be responsible for driving the team toward common goals by collaborating with billing, sales, and various other internal departments.
The Role:
As the Senior Manager, Global Accounts Receivable, you will oversee the strategy for contacting past-due customers and resolving delinquency. You will empower your team to resolve customer concerns and negotiate payment arrangements that balance customer satisfaction with company financial health.
The work you’ll do:
- Managing the team and driving key projects to drive long term efficiencies within the collection process.
- Forecast preparation: Manage the preparation of collection forecasts and scenario planning on future cash flows.
- Bad debt calculation: Coordinate the forecasting and preparation and analysis of bad debt provisions and reserves.
- Reporting to executives: Deliver high-level reporting, analysis and insights on collection performance to the executive team.
- Customer experience focus: Drive strategies to reduce payment delays and achieve higher customer satisfaction rates.
- Operational oversight: Monitor global accounts daily and ensure the team takes proactive actions to encourage timely payments.
- Advanced dispute resolution: Lead the resolution of complex issues in cooperation with sales, VE, billing, and other key stakeholders.
- Data investigation: Oversee the investigation of historical data for debts and invoices to identify trends.
- Internal collaboration: Partner with accounting operations to streamline payments, refunds, and process improvements.
- Cross-functional leadership: Actively collaborate with other finance functional areas to ensure global alignment.
The qualifications you need:
- Education: A BA/BS degree, preferably in Finance, Economics, or a related field.
- Experience: Proven experience in a collections or finance leadership role.
- Languages: Business fluency in English is a must-have. Other languages are desirable.
- Communication: Strong skills to manage relationships with internal stakeholders and multinational teams.
- Analytical Skills: Highly comfortable with numbers and financial modeling.
- Mindset: Target-driven, proactive, and an independent, entrepreneurial way of working.
What Celonis can offer you:
- Pioneer Innovation: Work with the global leader in Process Mining and the Process Intelligence Graph to shape the future of AI-driven business operations.
- Ownership from Day 1: Every full-time "Celonaut" is an owner, receiving Restricted Stock Units (RSUs) and merit-based refresh grants.
- Unrivaled Family Support: Benefit from our inclusive parental leave policy—24 weeks of fully paid leave for primary carers and 12 weeks for supporting carers, available from your first day of employment.
- Work-Life Integration: Enjoy Unlimited PTO (in applicable regions) and generous PTO globally, as well as a flexible hybrid work model that balances remote focus with vibrant office collaboration.
- Continuous Growth: Elevate your skills through our 70-20-10 learning framework, mentorship programs, and access to a dedicated learning platform.
- Holistic Well-being: Prioritize your health with subsidized Wellhub memberships, mental health counseling, and dedicated "Wellness Weeks" that prioritize work/life balance.
- Drive Sustainability: Participate in annual Impact Days, where you receive paid time off to volunteer for community and environmental causes with your local office, or virtually.
- Global Inclusion & Belonging: Find community through our Inclusion Think Tank and participate in our annual Inclusion Days, ensuring every voice is heard and valued.
- Value-Driven Impact: Join a mission-led organization where our core values—Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future—drive every decision.
About Us:
Celonis makes processes work — for people, companies, and the planet. Powered by process mining and AI, the Celonis Process Intelligence Platform integrates process data and business context to create a living digital twin of business operations. We enable thousands of companies worldwide to understand how their business actually runs and, together with their partners, build intelligent solutions that transform and continuously improve the way they operate — unlocking billions in value. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.
Get familiar with the Celonis Process Intelligence Platform by watching this video.
Celonis Inclusion Statement:
At Celonis, we believe our people make us who we are and that “The Best Team Wins”. We know that the best teams are made up of people who bring different perspectives to the table. And when everyone feels included, able to speak up and knows their voice is heard - that's when creativity and innovation happen.
Your Privacy:
Any information you submit to Celonis as part of your application will be processed in accordance with Celonis’ Accessibility and Candidate Notices
By submitting this application, you confirm that you agree to the storing and processing of your personal data by Celonis as described in our Privacy Notice for the Application and Hiring Process.
Please be aware of common job offer scams, impersonators and frauds. Learn more here.
Ready to apply?
Apply to Celonis
Celonis is the global leader in Process Intelligence and the pioneer of Process Mining technology. As one of the world’s fastest-growing enterprise SaaS companies, we are changemakers pushing the boundaries of what’s possible. We invest heavily in advanced AI capabilities—specifically our Process Intelligence Graph—to turn data insights into immediate business action. We believe there is a massive opportunity to unlock global productivity and sustainability by placing intelligence at the core of every business process. Join our mission to make processes work for people, companies, and the planet.
The Team:
The Billing Team, as part of our Global Finance Team, is key to our organization's sustained growth by managing the accuracy, timeliness, and processing of all customer invoices to ensure seamless cash collection, the best in class customer experience and revenue realization while providing reliable visibility to the leadership team.
The Role:
In this role, you will lead our billing team within the Financial Shared Service Hub and manage complex invoicing processes across multiple billing entities. This includes connecting the dots between executed contracts and revenue realization, whilst powering up our ability to standardize order-to-cash workflows for highly accurate financial reporting. Additionally, you’ll be responsible for driving system improvements in our Billing tool and ERP platform and supporting the team with day-to-day operational escalations. This role is an excellent opportunity to shape the design of scalable billing architecture in a growing SaaS model, manage multi-entity financial compliance, and keep improving our core order-to-cash best practices.
The work you’ll do:
- Managing the team and driving key projects to drive long term efficiencies within the billing process.
- Supervise daily bill runs and review and approve draft invoices for material, high-value deals across our billing entities.
- Define daily priorities for the billing team and actively support their day-to-day operational activities.
- Collaborate cross-functionally with Deal Desk, FinOps, Collections and others to ensure clean, accurate, and seamless order-to-cash workflows.
- Build reports and track metrics to monitor billing accuracy and ensure we successfully meet all month- and quarter-end closing deadlines.
- Troubleshoot and properly handle escalations, stepping in to resolve complex billing disputes or operational roadblocks.
- Support internal and external audits by maintaining strict compliance, data integrity, and documentation standards.
The qualifications you need:
- Education: A BA/BS degree, preferably in Finance, Economics, or a related field.
- 4+ years of proven experience in a fast-paced billing, order-to-cash, or financial operations role.
- Deep system expertise using core billing and enterprise platforms, specifically Zuora Billing, Salesforce, and Workday.
- Decisiveness under pressure, with the ability to make sound, swift decisions to consistently meet narrow deadlines (especially during month and quarter-end close).
- Strong negotiation and alignment skills, bringing the experience and confidence needed to resolve disputes and close agreements with both internal stakeholders and external customers.
- A continuous improvement mindset, always looking for proactive ways to optimize workflows, eliminate bottlenecks, and scale our global billing processes.
- A target-driven and collaborative approach; you are highly goal-oriented but remain a true team player who fosters a positive environment.
- Strong business communication skills, requiring a high level of professional English (proficiency in additional languages is a great plus for supporting our global entities).
What Celonis can offer you:
- Pioneer Innovation: Work with the global leader in Process Mining and the Process Intelligence Graph to shape the future of AI-driven business operations.
- Ownership from Day 1: Every full-time "Celonaut" is an owner, receiving Restricted Stock Units (RSUs) and merit-based refresh grants.
- Unrivaled Family Support: Benefit from our inclusive parental leave policy—24 weeks of fully paid leave for primary carers and 12 weeks for supporting carers, available from your first day of employment.
- Work-Life Integration: Enjoy Unlimited PTO (in applicable regions) and generous PTO globally, as well as a flexible hybrid work model that balances remote focus with vibrant office collaboration.
- Continuous Growth: Elevate your skills through our 70-20-10 learning framework, mentorship programs, and access to a dedicated learning platform.
- Holistic Well-being: Prioritize your health with subsidized Wellhub memberships, mental health counseling, and dedicated "Wellness Weeks" that prioritize work/life balance.
- Drive Sustainability: Participate in annual Impact Days, where you receive paid time off to volunteer for community and environmental causes with your local office, or virtually.
- Global Inclusion & Belonging: Find community through our Inclusion Think Tank and participate in our annual Inclusion Days, ensuring every voice is heard and valued.
- Value-Driven Impact: Join a mission-led organization where our core values—Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future—drive every decision.
About Us:
Celonis makes processes work — for people, companies, and the planet. Powered by process mining and AI, the Celonis Process Intelligence Platform integrates process data and business context to create a living digital twin of business operations. We enable thousands of companies worldwide to understand how their business actually runs and, together with their partners, build intelligent solutions that transform and continuously improve the way they operate — unlocking billions in value. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.
Get familiar with the Celonis Process Intelligence Platform by watching this video.
Celonis Inclusion Statement:
At Celonis, we believe our people make us who we are and that “The Best Team Wins”. We know that the best teams are made up of people who bring different perspectives to the table. And when everyone feels included, able to speak up and knows their voice is heard - that's when creativity and innovation happen.
Your Privacy:
Any information you submit to Celonis as part of your application will be processed in accordance with Celonis’ Accessibility and Candidate Notices
By submitting this application, you confirm that you agree to the storing and processing of your personal data by Celonis as described in our Privacy Notice for the Application and Hiring Process.
Please be aware of common job offer scams, impersonators and frauds. Learn more here.
Ready to apply?
Apply to Celonis