Purpose of Position

• The Engineering Manager, Digital Commerce Product will be responsible for leading the technical planning, delivery management, and engineering coordination of the next generation CASETiFY’s customer-facing digital commerce products. The incumbent will work closely with product, design, business stakeholders, internal technology teams, and external vendors to define the development roadmap, drive execution priorities, and ensure high-quality and scalable solutions that support business growth.
• The incumbent is expected to bring strong hands-on development experience in customer-facing products, particularly eCommerce platforms, mini-programs, and mobile applications, together with solid engineering management capabilities to align technical direction, architecture, delivery approach, and operational readiness in a fast-paced and dynamic environment.

Job Description

• Lead the engineering planning and delivery management for digital commerce products, including eCommerce platforms, mini-programs, mobile applications, and other customer-facing digital experiences,
• Work closely with product, design, business, and technology stakeholders to define the technology roadmap, delivery priorities, architecture direction, and implementation plans aligned with business objectives,
• Act as the key engineering counterpart in managing external vendors and development partners, ensuring clear scope, strong communication, delivery quality, and technical alignment with CASETiFY standards,
• Collaborate with internal teams across platform, architecture, infrastructure, security, QA, data, and operations to ensure integrated and scalable solution delivery,
• Translate product roadmap and business requirements into structured engineering plans, solution designs, technical requirements, and delivery milestones,
• Provide hands-on technical leadership and guidance across web, mini-program, and mobile app ecosystems, supporting both new feature delivery and continuous platform improvement,
• Ensure solutions are designed and delivered with strong focus on scalability, maintainability, security, performance, and customer experience,
• Review technical approaches, development practices, code quality, testing coverage, and release readiness to maintain strong engineering standards,
• Support integration planning across digital commerce ecosystems including CMS, payment, CRM, OMS, loyalty, marketing tools, analytics, and other enterprise platforms,
• Identify technical risks, dependencies, bottlenecks, and resource constraints early, and drive timely mitigation and resolution,
• Monitor delivery progress, production quality, and post-launch performance, and work with relevant teams on optimization and technical debt management,
• Foster a culture of ownership, collaboration, structured execution, and continuous improvement across both internal and vendor teams.

Requirements

• Strong hands-on software development experience with proven track record in customer-facing digital products
• Practical experience in developing and delivering eCommerce platforms, mini-programs, and mobile applications, with good understanding of digital customer journeys
• Solid experience in engineering management, technical delivery leadership, or solution delivery coordination in fast-paced digital product environments
• Experience in managing external vendors or development partners, including scope management, technical alignment, quality control, and delivery governance
• Strong understanding of modern software engineering practices including system design, API integration, testing, debugging, release management, and secure development
• Good knowledge of digital commerce ecosystems including storefront, product catalog, cart, checkout, payment, promotions, customer account, and post-purchase journeys
• Experience working across cross-functional teams including product, design, QA, infrastructure, security, data, and business stakeholders
• Strong ability to define technical roadmap and delivery direction while balancing business priorities, technical feasibility, quality, and speed
• Strong stakeholder management and communication skills, with the ability to work effectively across internal teams and external partners
• Known for promoting engineering best practices, structured execution, collaboration, and ownership
• At least 7-10 years of relevant working experience in software engineering, digital product development, or related roles, with prior leadership experience preferred
• Experience in eCommerce, retail, omnichannel, or other consumer-facing digital businesses is highly preferred
• Familiarity with mini-program ecosystems, app release processes, and digital commerce platform integrations is a strong plus
• Experience in multicultural and fast-paced environments is preferred
• Happy to work in a buzzing multicultural environment
• Proficient in spoken and written Chinese and English

Purpose of Position

• The Director, Operations and Cyber Security will be responsible for leading the strategy, governance, and execution of enterprise technology operations, infrastructure stability, cyber security, and service resilience across the organization. The incumbent will ensure that all technology platforms, operational processes, and security controls are scalable, reliable, compliant, and aligned with business growth objectives.
• The incumbent will collaborate closely with business stakeholders, product, engineering, legal, compliance, and external partners to establish a strong operational foundation, protect enterprise assets, and continuously enhance service quality, cyber resilience, and incident readiness in a fast-paced and dynamic environment.

Job Description

• Lead and oversee enterprise technology operations, infrastructure, service management, cyber security, and operational support functions to ensure stable, secure, and efficient business operations.
• Define and drive the operations and cyber security strategy, roadmap, governance model, and operating standards in alignment with business priorities and risk appetite.
• Ensure high availability, performance, resilience, and recoverability of all in-house and third-party platforms supporting eCommerce, retail, corporate systems, customer operations, and internal business functions.
• Establish and enforce best practices for IT operations, cyber security, access control, vulnerability management, data protection, system monitoring, backup, disaster recovery, and incident response.
• Build and maintain a strong security and compliance framework covering infrastructure, applications, endpoints, identities, vendors, and employee security awareness.
• Lead the governance and continuous improvement of operational processes including service request management, incident management, problem management, change management, release readiness, and escalation management.
• Partner with engineering and product teams to ensure operational readiness, security-by-design, and supportability are embedded into the technology delivery lifecycle.
• Oversee cyber risk identification, threat detection, vulnerability remediation, and security incident response, while ensuring timely communication, resolution, and post-incident review.
• Liaise with all business units to ensure operational requirements, resilience expectations, and security needs are understood, prioritized, and delivered effectively.
• Manage internal teams and external vendors/service providers to ensure service quality, cost efficiency, and compliance with agreed service levels and security standards.
• Drive business continuity and disaster recovery planning, testing, and improvement to minimize operational disruption and strengthen organizational resilience.
• Provide leadership, mentoring, and capability building for operations and security teams, fostering a culture of ownership, discipline, collaboration, and continuous improvement.

Requirements

• Strong hands-on leadership experience in technology operations, infrastructure, service management, and cyber security.
• Proven track record of leading operations and security functions for large-scale digital, eCommerce, or consumer-facing businesses.
• Deep knowledge of IT operations, cloud and on-prem infrastructure, network security, endpoint security, IAM, vulnerability management, backup, and disaster recovery.
• Strong experience in designing and implementing operational governance, service management processes, and cyber security controls in fast-paced environments.
• Experience in leading major incident management, crisis response, root cause analysis, and remediation programs.
• Strong understanding of security frameworks, policies, standards, and compliance practices, including risk management and audit readiness.
• Excellent stakeholder management with the ability to work across technology, business, legal, compliance, and external partners.
• Successfully delivered business results with a mix of in-house teams and external service providers or managed service partners.
• Built, led, and developed high-performing operations and/or security teams.
• Known for promoting best practices, governance discipline, and a strong culture of accountability and continuous improvement.
• At least 8 years of relevant working experience in technology operations, infrastructure, cyber security, or related leadership roles, with a proven track record in enterprise-scale environments.
• Strong analytical, problem-solving, decision-making, and communication skills.
• Previous experience in eCommerce, retail, omnichannel, or other high-transaction environments is highly preferred.
• Happy to work in a buzzing multicultural environment.
• Professional certifications such as CISSP, CISM, CISA, ITIL, ISO 27001, or relevant cloud/security certifications are a plus.
• Proficient in spoken and written Chinese and English.

Purpose of Position

• The Head of AI Innovation will be responsible for driving the exploration, development, and adoption of AI capabilities across the organization, with strong focus on large language models, data science, machine learning, and applied algorithms to solve real business problems. The incumbent will identify high-value AI opportunities, lead technical experimentation, and translate innovation into scalable enterprise solutions that enhance productivity, customer experience, and decision-making.
• The incumbent will collaborate closely with business stakeholders, product, engineering, data, security, and external partners to shape the AI roadmap, establish practical use cases, and build a strong foundation for responsible, scalable, and business-aligned AI innovation in a fast-paced and dynamic environment.

Job Description

• Lead the AI innovation strategy, roadmap, and execution across the organization, identifying high-impact opportunities where AI, machine learning, and advanced analytics can create measurable business value.
• Drive the research, evaluation, prototyping, and scaling of AI solutions with strong focus on LLMs, data science, and algorithmic approaches for both internal productivity and customer-facing use cases.
• Partner with business leaders and cross-functional teams to define problem statements, assess feasibility, prioritize use cases, and convert opportunities into executable AI initiatives.
• Provide strong technical leadership in model selection, prompt engineering, retrieval-augmented generation, fine-tuning approaches, evaluation methodology, and AI solution architecture.
• Lead the design and implementation of AI and data science solutions including forecasting, recommendation, personalization, search relevance, classification, anomaly detection, and optimization use cases.
• Work closely with data, engineering, and platform teams to ensure AI solutions are production-ready, secure, scalable, maintainable, and integrated into enterprise systems and workflows.
• Establish standards and best practices for experimentation, model evaluation, benchmarking, monitoring, governance, and continuous improvement across AI initiatives.
• Ensure responsible AI adoption by partnering with security and technology leadership on data privacy, access control, model risk awareness, and policy alignment.
• Evaluate and manage external vendors, technology partners, and emerging tools where relevant to accelerate innovation and delivery outcomes,
• Build, mentor, and lead a high-performing AI innovation team, fostering a culture of experimentation, technical excellence, business understanding, and continuous learning.
• Communicate AI strategy, use case value, and technical direction clearly to both technical and non-technical stakeholders, including senior leadership.
• Elevate CASETiFY’s AI capabilities and employer branding to attract top talents in AI, data science, and advanced engineering.

Requirements

• Strong hands-on experience in LLMs, machine learning, data science, and algorithm development, with practical experience in building business-focused AI solutions.
• Solid technical expertise in generative AI, prompt engineering, retrieval-augmented generation, fine-tuning approaches, and model evaluation for enterprise use cases.
• Strong foundation in statistics, machine learning methods, predictive analytics, and data-driven problem solving.
• Strong algorithmic thinking with experience in designing analytical, optimization, or decision-support solutions for real business scenarios.
• Experience in developing end-to-end AI or data science solutions from ideation, experimentation, and validation through to deployment and business adoption.
• Strong understanding of data pipelines, model lifecycle, experimentation frameworks, MLOps practices, and integration with enterprise applications and workflows.
• Hands-on coding proficiency in Python and familiarity with common AI, machine learning, and data science frameworks and tools.
• Ability to balance innovation with practicality, and translate technical possibilities into scalable business value.
• Excellent stakeholder management with strong business acumen and the ability to work across multiple business units and technology functions.
• Experience in leading or mentoring technical teams including AI engineers, data scientists, machine learning engineers, or related talent.
• Strong communication and presentation skills, with the ability to explain complex AI concepts to technical and non-technical audiences.
• Known for promoting best practices, technical rigor, and responsible innovation.
• At least 8 years of relevant working experience in AI, data science, machine learning, advanced analytics, or related technology roles, with leadership experience preferred.
• Previous experience in eCommerce, retail, customer experience, digital products, or operational analytics is highly preferred.
• Experience with cloud AI platforms, modern data ecosystems, and model deployment frameworks is preferred.
• Proficient in spoken and written Chinese and English.

Purpose of Position

• The Digital Commerce Products Director will need to be a visionary and creative thinker who will manage and be responsible for the delivery and execution as well as introduce new innovative solutions to cope with the business needs. The incumbent will collaborate with business development, compliance, and technology teams as well as directly engage with different parties to research and advance innovative product solutions from concept to development.
• This will require both in-depth end user knowledge and familiarity with Digital asset custody, as well as a deep appreciation and understanding of the next generation technologies and foundational steps of digital initiatives.

Job Description

• Deliver best-in-class e-commerce and omnichannel experience while increasing our speed on experiments and execution.
• Oversee all in-house and third-party software systems from e-commerce to production to all growth initiatives.
• This is not a day-to-day hands-on development role but we expect the incumbent to be highly technical, e.g., system architecture, code review, and debugging live systems.
• Liaise with all business units to ensure all system requirements are captured and all technical blockages are resolved in a timely fashion.
• Establish and enforce best engineering practices to ensure quality codebase, smooth scaling, site reliability, and system security.
• Build, mentor, and lead a top-performing engineering team: leading by examples and continuous improvement on the team’s soft and hard skills.
• Take ownership of the vision/strategies of software product while formulating business models backed by analysis of competitive landscape including but not limited to ERP system, NFT projects, Product feeds management system, Business Intelligence, Data automations, Influencer management system (IRM), Marketing automation system, Custom apps, etc.
• Define product roadmap, drive backlog prioritization and implementation.
• Initiate and drive product enhancement strategies to improve customer experience based on user feedback and requirements.
• Strong knowledge of digital custodian technologies and the pro/cons associated with them to ensure the product meets the highest security standards.
• Generates and validates new product ideas based on market research and engagement with Technology , Business teams and clients as appropriate.
• Elevate Casetify’s employer branding to attract digital talents.

Requirements

• Hands-on engineering leadership.
• Led team responsible for large scale eCommerce business over hundred millions of US dollars.
• Excellent stakeholder management with strong product mindset and business acumen.
• Successfully delivered business result with a mix of in-house team and external agencies.
• Built and led engineering team from scratch.
• Known for promoting best practices at work.
• At least 5 years of working experience in engineering leadership/ product management role with a proven track record of managing end to end software product lifecycle from strategy to evaluation.
• Experience in building and driving innovative products, including management, from ideation through to design and development.
• Excellent presentation, communications and influencing skills.
• Proven ability to build relationships with internal and external partners and stakeholders.
• Entrepreneurial attitude, with experience in fintech or fast-paced corporate environments a plus.
• Have a good experience in working across business units in the course of the product roadmap and gather business requirements and translate them into technical specifications for the development team.
• Solid experience in developing product roadmap and associated backlogs.
• Previous experience for B2B software products or E-commerce is a plus.
• Happy to work in a buzzing multicultural environment.
• Proficient in spoken and written Chinese and English.

Purpose of Position

• The Senior Product Manager, Supply Chain Management will be responsible for driving the product strategy, roadmap, and execution of supply chain technology solutions that support planning, inventory, fulfillment, logistics, and operational excellence across the organization. The incumbent will work closely with business, operations, engineering, data, and external partners to deliver scalable and impactful product capabilities that improve efficiency, visibility, and decision-making.
• The incumbent is expected to bring strong domain knowledge in supply chain management together with practical experience in AI, data science, and advanced analytics to identify high-value opportunities, optimize workflows, and introduce innovative product capabilities that enhance forecasting, exception management, productivity, and business performance.

Job Description

• Define and drive the product vision, roadmap, and backlog for supply chain management products and capabilities, covering areas such as demand planning, inventory management, replenishment, order orchestration, fulfillment, warehousing, logistics, and supply chain visibility.
• Partner closely with business stakeholders, supply chain operations, planning, sourcing, logistics, customer service, and technology teams to gather requirements, define priorities, and translate business needs into scalable product solutions and technical specifications.
• Lead end-to-end product lifecycle management from discovery and business case development through solution design, delivery, testing, rollout, adoption, and continuous improvement.
• Identify pain points and improvement opportunities across supply chain workflows, and develop product enhancements that improve service level, inventory health, speed, cost efficiency, operational control, and customer experience.
• Drive AI-enabled product initiatives in the SCM domain, including demand forecasting, replenishment optimization, allocation logic, anomaly detection, exception management, intelligent recommendations, and LLM-based productivity or decision-support use cases.
• Work closely with engineering, architecture, data, and analytics teams to ensure SCM products and AI capabilities are scalable, reliable, secure, and well integrated with enterprise platforms such as ERP, OMS, WMS, TMS, and reporting solutions.
• Collaborate with data science and analytics teams to define use cases, evaluation methodologies, performance measures, and measurable business outcomes for AI and algorithm-driven product capabilities.
• Develop strong product requirements, user stories, process flows, KPI definitions, and success metrics to ensure clarity of scope, strong alignment, and measurable delivery outcomes.
• Prioritize product backlog based on business impact, operational urgency, feasibility, technical dependencies, and resource availability, while balancing short-term fixes with long-term platform value.
• Monitor product performance through data, operational metrics, and user feedback, and continuously refine solutions to improve adoption, process efficiency, and business value.
• Support change management and user adoption by working with stakeholders on rollout planning, training, communications, process redesign, and operating model alignment.
• Contribute to building a strong product culture through structured thinking, collaboration, user-centric design, and data-driven decision-making.

Requirements

• Strong product management experience with proven track record in supply chain management, operations technology, or enterprise platforms supporting supply chain workflows.
• Solid understanding of supply chain processes including demand planning, inventory management, order fulfillment, warehousing, logistics, and exception handling.
• Experience in managing digital products or platforms in SCM-related domains such as ERP, OMS, WMS, TMS, planning systems, or related operational systems.
• Practical experience with AI, data science, machine learning, or algorithm-driven solutions, especially in business use cases such as forecasting, optimization, recommendation, anomaly detection, or intelligent workflow automation.
• Good understanding of how AI and LLM technologies can be applied to supply chain use cases, including decision support, knowledge access, workflow productivity, and operational insights.
• Strong analytical and problem-solving skills with the ability to translate complex operational challenges into structured product solutions.
• Experience in defining product roadmap, writing business requirements, managing backlog, and working closely with engineering and data teams in agile delivery environments.
• Strong stakeholder management with the ability to work effectively across operations, planning, logistics, sourcing, customer service, technology, and leadership teams.
• Able to balance strategic thinking with hands-on execution and detail management.
• Strong communication and presentation skills with the ability to explain product concepts and technical ideas clearly to both technical and non-technical stakeholders.
• Known for promoting structured product thinking, user-centric design, and data-driven decision-making.
• At least 6-8 years of relevant working experience in product management, supply chain technology, or related digital transformation roles.
• Experience in eCommerce, retail, omnichannel, or fast-paced consumer business environments is highly preferred.
• Experience working with cross-functional teams in multicultural environments is a plus.
• Bachelor’s degree in business, Supply Chain, Engineering, Computer Science, Data Science, or related disciplines; advanced degree is a plus.
• Proficient in spoken and written Chinese and English.

Purpose of Position

• CASETiFY is one of the leading global lifestyle brands to offer customizable tech accessories.. We're industry leaders when it comes to trend forecasting and protecting what matters most; the community platform for creativity and self-expression. 

Job Description

• Responsible for overall project and product management to ensure projects are delivered on-time and per scope to achieve business goals.
• Orchestrate both internal resources and 3rd-party vendors to ensure the smooth delivery of projects.
• Manage project dependencies, changes, and risks across multiple work streams for system implementation projects.
• Ensure project deliverables are well-qualified and tested according to the project objectives and requirements.
• Be knowledgeable in the digital products that the projects this role manages.
• Engage with and build strong relationships with key stakeholders.
• Work closely with the Digital Products Director to manage project priorities & executions in digital transformation.

Requirement

• University degree or above in Information Technology or Business Management.
• 8+ years of project management experience in system deployment projects, ideally related to digital transformation.
• Proven success in software or digital solutions deployments.
• Experience in managing with 3rd party vendor.
• Ability to foster and build relationships, engage and influence others.
• Adaptable when dealing with changes with a strong awareness of business goals.
• Experience in deploying ERP, CRM, Mobile App, or RPA will be an advantage.
• Certification in Project Management will be an advantage.
• Great communication & presentation skills in English & Chinese.

Purpose of Position

• The Senior Engineer, DevOps, Infrastructure Operations and AIOps will be responsible for the design, implementation, enhancement, and support of the company’s cloud and infrastructure platforms, deployment pipelines, operational tooling, and service reliability capabilities. The incumbent will work closely with engineering, product, security, and business teams to ensure that technology platforms are stable, scalable, secure, and efficient in supporting business growth.
• The incumbent is expected to bring strong hands-on experience in DevOps, infrastructure operations, automation, and production support, together with practical exposure to AIOps capabilities that improve monitoring, incident detection, alerting, troubleshooting, and operational efficiency in a fast-paced and dynamic environment.

Job Description

• Design, build, maintain, and optimize infrastructure platforms, DevOps pipelines, and operational tooling to support reliable and scalable technology delivery.
• Manage and enhance cloud and on-premise infrastructure environments, including compute, storage, network, access control, backup, disaster recovery, and related platform services.
• Build and improve CI/CD pipelines, release automation, environment provisioning, and infrastructure-as-code capabilities to strengthen delivery speed, consistency, and quality.
• Work closely with application engineering teams to ensure solutions are deployable, observable, secure, and operationally supportable across development, testing, and production environments.
• Support production operations, service monitoring, incident response, root cause analysis, problem remediation, and continuous service improvement.
• Implement and maintain observability capabilities including logging, metrics, tracing, dashboards, and alerting to improve system visibility and operational responsiveness.
• Drive automation initiatives across infrastructure operations, deployment, configuration management, patching, capacity management, and operational workflows.
• Contribute to AIOps use cases including intelligent alert correlation, anomaly detection, predictive monitoring, incident triage support, operational insights, and workflow automation to improve efficiency and reduce manual effort.
• Collaborate with security teams to ensure infrastructure and DevOps practices align with security, compliance, vulnerability management, and access governance requirements.
• Support system resilience through backup, recovery planning, failover readiness, and disaster recovery testing.
• Work with third-party vendors and service providers where required to maintain service quality, issue resolution, and platform stability.
• Document infrastructure standards, runbooks, procedures, and best practices to strengthen team knowledge sharing and operational consistency.

Requirements

• Strong hands-on engineering experience in DevOps, infrastructure operations, site reliability, or platform engineering roles.
• Good understanding of cloud infrastructure, network fundamentals, system administration, environment management, backup and recovery, and operational support practices.
• Solid experience with CI/CD, infrastructure as code, configuration management, scripting, automation, and deployment tooling.
• Experience in production support, incident management, troubleshooting, root cause analysis, and operational improvement in business-critical environments.
• Strong understanding of observability and monitoring practices including logs, metrics, tracing, dashboards, and alerting.
• Practical experience with AIOps, intelligent operations tooling, or AI-enabled monitoring and automation capabilities is preferred.
• Familiarity with applying AI or machine learning concepts in operations use cases such as anomaly detection, event correlation, incident prediction, intelligent alerting, and workflow automation is a plus.
• Good understanding of infrastructure security, access control, patching, vulnerability management, and compliance requirements.
• Experience working with engineering teams in agile and fast-paced delivery environments.
• Strong problem-solving skills with the ability to troubleshoot across infrastructure, platform, deployment, and application support layers.
• Known for promoting automation, operational excellence, reliability, and engineering best practices.
• At least 5-8 years of relevant working experience in DevOps, infrastructure engineering, platform operations, or related technology roles.
• Experience in eCommerce, retail, or high-transaction consumer-facing environments is a plus.
• Experience in multicultural and fast-paced organizations is preferred.
• Strong communication and collaboration skills.
• Proficient in spoken and written Cantonese and English.