Carvana
ABOUT CARVANA
At Carvana, we’re tackling one of the largest, yet-to-be-disrupted markets in the world – the $1T per year U.S. car market (yes, that’s $Trillion with a “T”). We provide a seamless, 100% online car buying experience for consumers from end-to-end: acquiring, inspecting, and certifying high quality cars, providing 360° high-res photography inside and out of the vehicle, generating real-time financing and warranty options, and delivering the car to our customers’ doors in as little as 24 hours with a 7 day money back guarantee. With no dealerships or commissioned sales people, we save thousands of dollars per car in expenses that we pass on to our customers.
Recently named Forbes’ 5th Most Promising Company in the U.S., we offer the excitement, culture, and opportunity of a start-up, with the capitalization and infrastructure of a much more established business. For more information on Carvana, take a look at our company introduction video.
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Technologist, eDiscovery
About Carvana
If you like disrupting the norm and are looking to join a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. I mean, have you seen our vending machine?!
We are looking for people who are excited to thrive in an environment of impactful change. Team spirit is evident at Carvana and every day we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make data- and process-driven decisions in everything we do. Here are a few of our stories! We’ve been changing the game since 2013, and we’re not taking our foot off the gas now. Want more of the story? Check out our background here.
About the team and position
Working on the eDiscovery Team at Carvana you will notice that….
We need to be super approachable and always willing to go above and beyond to help Carvana’s Litigation Team and the entire Carvana family. It could be as simple as connecting a monitor to as complicated as tuning a flux capacitor to precisely 1.21 gigawatts! We expect smart people who are doers with bright ideas, willing to put their game-face on, take on new challenges, and juggle many assignments at once.
The eDiscovery Technologist performs key functions for Carvana’s Litigation Team and the broader Carvana Legal Department. Responsibilities include, but are not limited to: facilitation and support of litigation hold and eDiscovery requests, querying systems of record, and creating reports from information contained in multiple different databases. The ideal candidate has an in-depth knowledge of a variety of technologies and systems, has worked with databases and automation tools, and has experience writing scripts or programs. The best candidate will have a strong analytical aptitude with the ability to investigate, interpret, and clearly communicate findings, solutions, and recommendations to improve operational processes.
What you’ll be doing
- Serve as an eDiscovery point-of-contact with internal/external technical teams and Carvana’s in-house and outside counsel.
- Design, develop, maintain, and/or improve internal reporting regarding Carvana’s litigation portfolio and the performance of its multiple Legal Teams.
- Work with cross-functional teams to understand business workflows, data systems, and processes related to data discovery.
- Support the successful response to third-party subpoenas and consumer litigation by executing eDiscovery, document collection, and legal hold workflows.
- Collaborate in the development, documentation, and enhancement of processes to ensure adherence with legal requirements.
- Maintain database information, scripting and other custom tooling for tracking, accessing, and exporting a variety of company information systems.
- Participate in projects related to the adherence of legal and data handling programs.
- Drive data quality through continuous process improvement.
- Participate in the evaluation of legal technologies for our department.
- Perform administrative functions within our legal tool set.
What you should have
- Education or related experience typically obtained through completion of a tech focused bachelor’s degree or working in a highly computer centric technical environment.
- Experience extracting, transforming, and loading data from various systems.
- Must be well organized, self-directed, detail oriented, proactive, willing to learn, and a team player.
- Ability to thoroughly document technical processes and procedures.
- Basic experience with scripting/programming.
- Ability to apply critical thinking, logic, and reasoning to solve a variety of technical problems
- Excellent written/verbal communication skills, with ability to present to peers and co-workers.
- Understanding of data encryption and security practices associated with secure data transfer.
It would be great if you also had
- Prior experience with Legal tools (Relativity or similar, Doc Management)
- Experience with MS SQL, BigQuery, Snowflake or other databases
- Dashboard development experience
- Scripting experience
What we’ll offer in return
- Full-Time Salary Position with a competitive salary.
- Medical, Dental, and Vision benefits.
- 401K with company match.
- A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
- A great wellness program to keep you healthy and happy both physically and mentally.
- Access to training and conference opportunities as well as great on-the-job training.
- A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
- A seat in one of the fastest-growing companies in the country.
Other requirements
To be able to do your job at Carvana, there are some basic requirements we want to share with you.
- Must be able to read, write, speak, and understand English.
- Requires excellent visual acuity and manual dexterity.
Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
Legal stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Ready to apply?
Apply to Carvana
Network Operations Manager, Market Operations
About Carvana
If you like disrupting the norm and are looking to join a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. I mean, have you seen our vending machine?!
We are looking for people who are excited to thrive in an environment of impactful change. Team spirit is evident at Carvana and every day we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make data- and process-driven decisions in everything we do. Here are a few of our stories! We’ve been changing the game since 2013, and we’re not taking our foot off the gas now. Want more of the story? Check out our background here.
About the role
The Network Operations team is responsible for providing support for Carvana’s field operations team. The Network Operations Manager oversees and manages the performance and efficiency of a team of Network Operations Specialists, focusing on publishing the next day schedule, driving continuous efficiency improvement, monitoring key performance indicators (KPIs), troubleshooting operation disruptions, and ensuring exceptional customer experience. This position will drive individual development and team success.
What you’ll be doing
- Oversee day-to-day operations of the Network Operations team.
- Partner with department leaders and internal/external stakeholders to resolve and correct escalated operational challenges as they arise.
- Utilize and promote continuous improvement principles. Identify creative, sustainable solutions, in partnership with key stakeholders, that achieve required service and quality results for the Network Operations team.
- Provide mentoring and accountability to direct reports and succession planning through appropriate coaching, leadership development and training, and performance management.
- Reviews and reacts to KPIs and coordinates with internal stakeholders.
- Balance execution, process improvement and impeccable customer experience.
What you should know/have
- Bachelor’s degree, or equivalent, from an accredited undergraduate institution required.
- 4+ years experience in a Customer Service role.
- 4+ years of practical experience in Operations, Retail, Maintenance, or Logistics.
- 4+ years experience in leading and developing a team.
- Strong ability to coach and motivate others.
- Experience with strategic planning and process improvement.
- Exceptional analytical skills with a data-driven approach to decision-making.
- Ability to communicate and interact with internal and external stakeholders effectively in a professional, courteous manner.
- Ability to multitask and prioritize effectively.
- Excellent interpersonal and leadership skills.
- Ability to maintain professionalism in a fast-paced environment.
- Ability and willingness to travel up to 20% of the time.
- Ability and willingness to work the demands of the department which may be subject to evenings, weekends and holidays.
- Ability to work in an office environment, with extensive use of computers.
- Ability to sit for up to eight hours per day.
What we’ll offer in return
- Full-Time Salary Position with a competitive salary.
- Medical, Dental, and Vision benefits.
- 401K with company match.
- A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
- A great wellness program to keep you healthy and happy both physically and mentally.
- Access to opportunities to expand your skillset and share your knowledge with others across the organization.
- A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
Legal stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Ready to apply?
Apply to Carvana
Network Operations Manager, Market Operations
About Carvana
If you like disrupting the norm and are looking to join a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. I mean, have you seen our vending machine?!
We are looking for people who are excited to thrive in an environment of impactful change. Team spirit is evident at Carvana and every day we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make data- and process-driven decisions in everything we do. Here are a few of our stories! We’ve been changing the game since 2013, and we’re not taking our foot off the gas now. Want more of the story? Check out our background here.
About the role
The Network Operations team is responsible for providing support for Carvana’s field operations team. The Network Operations Manager oversees and manages the performance and efficiency of a team of Network Operations Specialists, focusing on publishing the next day schedule, driving continuous efficiency improvement, monitoring key performance indicators (KPIs), troubleshooting operation disruptions, and ensuring exceptional customer experience. This position will drive individual development and team success.
What you’ll be doing
- Oversee day-to-day operations of the Network Operations team.
- Partner with department leaders and internal/external stakeholders to resolve and correct escalated operational challenges as they arise.
- Utilize and promote continuous improvement principles. Identify creative, sustainable solutions, in partnership with key stakeholders, that achieve required service and quality results for the Network Operations team.
- Provide mentoring and accountability to direct reports and succession planning through appropriate coaching, leadership development and training, and performance management.
- Reviews and reacts to KPIs and coordinates with internal stakeholders.
- Balance execution, process improvement and impeccable customer experience.
What you should know/have
- Bachelor’s degree, or equivalent, from an accredited undergraduate institution required.
- 4+ years experience in a Customer Service role.
- 4+ years of practical experience in Operations, Retail, Maintenance, or Logistics.
- 4+ years experience in leading and developing a team.
- Strong ability to coach and motivate others.
- Experience with strategic planning and process improvement.
- Exceptional analytical skills with a data-driven approach to decision-making.
- Ability to communicate and interact with internal and external stakeholders effectively in a professional, courteous manner.
- Ability to multitask and prioritize effectively.
- Excellent interpersonal and leadership skills.
- Ability to maintain professionalism in a fast-paced environment.
- Ability and willingness to travel up to 20% of the time.
- Ability and willingness to work the demands of the department which may be subject to evenings, weekends and holidays.
- Ability to work in an office environment, with extensive use of computers.
- Ability to sit for up to eight hours per day.
What we’ll offer in return
- Full-Time Salary Position with a competitive salary.
- Medical, Dental, and Vision benefits.
- 401K with company match.
- A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
- A great wellness program to keep you healthy and happy both physically and mentally.
- Access to opportunities to expand your skillset and share your knowledge with others across the organization.
- A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
Legal stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Ready to apply?
Apply to Carvana
Pay Range: $60-65k annually
About Carvana
If you like disrupting the norm and are looking to join a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. I mean, have you seen our vending machine?!
We are looking for people who are excited to thrive in an environment of impactful change. Team spirit is evident at Carvana and everyday we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make data- and process-driven decisions in everything we do. Here are a few of our stories! We’ve been changing the game since 2013, and we’re not taking our foot off the gas now. Want more of the story? Check out our background here.
About the team and position
The Safe & Secure Support Team (SSST) helps to keep our 20,000+ associates, who work at our 200+ various locations, safe and secure every day. By collaborating with various Carvana teams the SSST delivers strategic planning, security program development, technology innovation, risk mitigation processes, data analytics, crisis management, and project management. In partnership with the Field Safe & Secure Team and the Operations Safe & Secure Team - the SSST is an integral part of how we ensure the safety and security of all associates every day at every site.
The Specialist, Safe & Secure Learning will be an integral part of the Safe & Secure (SAS) Team and be responsible for the full lifecycle learning and development process, from the curriculum design up to the implementation and maintenance of employee training programs. This role will utilize expertise to create and deliver high-quality, impactful training and educational materials for the Safe & Secure Team and Company wide safety initiatives. The ideal candidate for this role will be a collaborative thought-partner who will develop and maintain relationships with internal subject matter experts (SMEs) and technical teams, within the business team and across Carvana. They will assist with building instructor-lead training, effectively coordinate with partners on learning content for technical training to upskill our internal teams, and support the mission of safety focused initiatives. This candidate will also have a strong understanding of our learning management system, Workday Learning, and can fully support the execution and maintenance of new and established learning solutions. This role requires a passion for continuous learning and readiness to bring creativity and insight to the team. The ideal candidate should also be driven and energetic and multi-task across various coinciding program initiatives while having the ability to thrive in an ambiguous ever-changing environment.
What you’ll be doing
- Assist with the development of high impact training/instructional content that accelerates the SAS business priorities and processes, both internally on the SAS Team and enterprise-wide with Carvana.
- Collaborate with the target audience, understand the expectations for technical and leadership roles across the organization to support the creation of effective training content and plans. Must be able to build partnerships to support a routine to gain effective feedback to ensure that the content is meeting the objective
- Leverage instructional design and multimedia skills to advise on and develop learning solutions including videos, e-learning modules, workbooks, instructor guides and job aids that will drive organizational learning and results
- Find new ways to produce content that scales and resonates with our SAS Team and other learners.
- Track the successful completion and efficacy of training programs and learning initiatives for all participants.
- Drive continuous improvement of training initiatives.
- Collaborate with key partners and stakeholders to ensure training programs, content, and initiatives are implemented accordingly.
- Perform other duties as assigned.
What you should know/have
- Bachelor’s degree from an accredited undergraduate institution is preferred.
- 1-3 years of instructional design experience and an understanding of adult learning principles. Knowledge of learning methodologies and learning management systems with one to three years of experience in safety, security or asset protection.
- Experience with Workday Learning, including user administration, content creation, reporting, and analytics
- Introductory knowledge and understanding of the Articulate, specifically in Rise and Storyline, platform. Basic knowledge of programs to create and elevate content, such as Canva and the full Adobe Creative Suite.
- Understanding of project management, organization, and planning skills.
- Ability to be flexible, creative and innovative, with the capability to manage responsibilities and priorities in a fast-paced, growth-oriented and time critical environment.
- Strong interpersonal and communication skills.
- Strong problem solving skills with a willingness to think outside the box.
- Strong collaborator who knows how to build strong relationships that drive great results.
- Basic understanding of data analysis techniques to measure the effectiveness of training programs.
We’d love it if you also have
- Superior writing, editing and proofreading skills.
- Strong organizational skills and acute attention to detail, along with strong project management skills from strategy to execution.
- Ability to multitask and prioritize like a ninja.
- Experience with Google Suite.
What we’ll offer in return
- Full-Time Salary Position with a competitive salary.
- Medical, Dental, and Vision benefits.
- 401K with company match.
- A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more..
- A great wellness program to keep you healthy and happy both physically and mentally.
- Access to opportunities to expand your skill set and share your knowledge with others across the organization.
- A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
- A seat in one of the fastest-growing companies in the country.
Other requirements
To be able to do your job at Carvana, there are some basic requirements we want to share with you.
- Must be able to read, write, speak and understand English.
Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
Legal stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Ready to apply?
Apply to Carvana
Specialist II, Facilities, Property Operations
About Carvana
At Carvana, we’re changing the way people buy and sell cars. With an ambitious vision and a fundamentally different approach designed to be fun, fast, and fair, Carvana became the fastest-growing automotive retailer in history. We expanded nationally, went public on the New York Stock Exchange, sold our 1 millionth car, and reached the Fortune 500, all in just eight years.
Today, with 4 million retail customers and counting, Carvana is both the fastest-growing and the most profitable public automotive retailer, and we’re just getting started. We continue to raise the bar for our customers as we tackle the enormous opportunity still ahead in the largest consumer vertical.
Working here means being part of a team that embraces change, celebrates creative problem solving, and always strives to be better. At Carvana, you’ll have the opportunity to take on meaningful challenges, learn quickly, and help shape the future of automotive retail. If you’re driven to grow and make an impact as part of a collaborative team, you’ll fit right in. Learn more about what it’s like to work here from the people that already do.
About the team and position
Carvana’s Infrastructure Development department is known for its team-oriented, fast-paced environment. We expect bright people, willing to roll up their sleeves, take on new assignments, thrive on ambiguity, and juggle as many things at once. Don’t forget to bring your personality! We thrive from each unique perspective. Our strength is in our diversity of opinions.
What you’ll be doing
- Support the facility maintenance request system for all Carvana locations in the assigned portfolio.
- Manage property maintenance programs and assist with site responsibilities.
- Develop relationships and act as a liaison between Carvana employees, external vendors, and in some cases, the landlords that maintain the building and equipment at each location.
- Assist with invoicing, annual maintenance budgeting, and cost tracking.
- Partner with vendors to ensure services are delivered in accordance with contracts and agreed on standards and document and escalate any instances of poor performance.
- Partner with the Property Operations Management to provide facilities coverage and after-hours on-call emergency response.
- Identify and suggest process improvements in order to continuously provide innovative ways to deliver excellent service to all facility users.
- Onboarding of vendors at legacy and new locations.
- Ability to streamline and document team processes to improve efficiencies
- Support the process of introducing new initiatives to facilities as Carvana grows. Ability to manage cross functional trade projects in assigned regions.
- Act as a mentor and assist in the onboarding of new team members. Responsible for training and support of coordinators to help resolve complex or emergency issues.
- Other duties as assigned.
What you should have/know
- A Bachelor’s degree from an accredited undergraduate institution is preferred.
- 4+ year experience in a facilities role.
- Ability to communicate clearly and concisely, both written and oral.
- Strong Google Suite skills.
- Strong organizational skills and acute attention to detail.
- Ability to build relationships with peers, executive level management, and external vendors.
- Exceptional deadline and time management skills.
- Ability to work both independently and collaboratively.
- Willingness to work within multiple time zones.
- Excellent interpersonal skills.
- Enthusiasm and energy to contribute to and thrive in a rapidly growing start-up atmosphere where roles continually adapt as the company evolves.
It would be great if you also have
- Proficiency with business process documentation and improvement.
- Proficiency in google sheets/docs.
- Knowledge of Issue and Project Tracking software.
Don't Meet 100% of the Qualifications?
At Carvana, we value diverse backgrounds and experiences. We encourage you to apply even if your experience doesn't fit every single bullet point. Give it a shot—we'd love to hear from you!
What we’ll offer in return
- Full-Time hourly position with a competitive rate.
- Medical, Dental, and Vision benefits.
- 401K with company match.
- A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
- A great wellness program to keep you healthy and happy both physically and mentally.
- Access to opportunities to expand your skill set and share your knowledge with others across the organization.
- A company culture focused on high performance and bar-raising, with vast opportunity to learn and grow.
Other requirements
To be able to do your job at Carvana, there are some basic requirements we want to share with you.
- Must be able to read, write, speak, and understand English.
Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
Legal stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Ready to apply?
Apply to Carvana
Specialist, Inventory Quality
About Carvana
At Carvana, we’re changing the way people buy and sell cars. With an ambitious vision and a fundamentally different approach designed to be fun, fast, and fair, Carvana became the fastest-growing automotive retailer in history. We expanded nationally, went public on the New York Stock Exchange, sold our 1 millionth car, and reached the Fortune 500, all in just eight years.
Today, with 4 million retail customers and counting, Carvana is both the fastest-growing and the most profitable public automotive retailer, and we’re just getting started. We continue to raise the bar for our customers as we tackle the enormous opportunity still ahead in the largest consumer vertical.
Working here means being part of a team that embraces change, celebrates creative problem solving, and always strives to be better. At Carvana, you’ll have the opportunity to take on meaningful challenges, learn quickly, and help shape the future of automotive retail. If you’re driven to grow and make an impact as part of a collaborative team, you’ll fit right in. Learn more about what it’s like to work here from the people that already do.
About the team and position
The Inventory Quality Specialist serves as a detail-oriented annotating specialist, ensuring we provide the best quality data, pictures, and descriptions to customers on our website. As a specialist, you'll annotate vehicles, fact-check data, and resolve discrepancies while utilizing available resources to ensure accuracy. You'll have the opportunity to work alongside professional and friendly teammates and collaborate with leadership to make continual improvements to our customer experience. By using company, industry, and process knowledge, you will help resolve discrepancies and create an experience that drives our customers happy!
Unlock Your Earning Potential Quickly!
We offer a competitive starting hourly rate of $17/hr with substantial growth opportunities based on performance. You can boost your earnings within a short timeframe:
Starting Pay: $17/hr
At 9-12-Months: potential up to $18/hr
At 12+ Months: potential up to $18+/hr
After 90 days you unlock our performance-based, Careers Not Jobs program which allows eligible team members a compensation increase ($0.50) every 90 days.
What you’ll be doing
- Consistently meet scores in all metrics by demonstrating the ability to quickly and accurately annotate vehicles.
- Fact check vehicle data for accuracy and resolve discrepancies.
- Utilize all necessary resources to ensure accuracy and to deliver correct information.
- Manage side tasks and projects with the primary role of annotating.
- Work as a team player and interact with customers, managers, and coworkers in a professional and courteous manner.
- Interact with others in a professional and friendly manner while actively participating in slack conversations and huddle meetings.
- Meet deadlines for time sensitive projects.
- Other duties as assigned.
What you should have
- High School Diploma, GED, or equivalent education required
- Ability to read, write, and communicate effectively in English
- Excellent communication skills, knowing when to share trends and feedback on tools
- Ability to manage, organize, and reconcile multiple sources of information with accuracy
- Computer literacy and data entry accuracy
- Energy and drive to accomplish goals, meet deadlines and find solutions
- Availability to work overtime or adjust schedule for the needs of the team
- Ability to handle multiple tasks and priorities effectively
- Enthusiasm and energy to contribute to and thrive in a rapidly growing start-up atmosphere where roles continually adapt as the company evolves
- Must be 18 years of age and have a valid driver’s license
What we’ll offer in return
- Full-Time Hourly Position with competitive wages.
- Medical, Dental, and Vision benefits.
- 401K with company match.
- A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
- A great wellness program to keep you healthy and happy both physically and mentally.
- Access to opportunities to expand your skill set and share your knowledge with others across the organization.
- A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
- A seat in one of the fastest-growing companies in the country.
Other requirements
To be able to do your job at Carvana, there are some basic requirements we want to share with you.
- Must be able to read, write, speak and understand English.
Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
Legal stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Ready to apply?
Apply to Carvana
Customer Care Advocate
Ready to build your career? Join our team of Advocates working in person at our Tempe headquarters! As the voice of Carvana, you’ll be revolutionizing the car-buying journey by making the process of buying and/or selling a car simple, seamless, and unforgettable.
Why join Customer Care?
Your Launchpad to a Carvana Career: We believe in a "Careers Not Jobs" philosophy. Customer Care is our ultimate training ground—strong performance opens the door to frequent pay increases and exclusive internal opportunities across Leadership, Strategy & Analytics, AI Support, Product, and People Operations. 90% of our leaders were promoted from within - and we can’t wait to see where this opportunity takes you!
The Human Touch, Powered by AI: We are integrating AI into everything we do. You will work alongside an AI co-pilot that handles the administrative busywork (like drafting call notes and summarizing previous cases). By letting AI do the heavy lifting, you can focus entirely on what matters most: building genuine human connections.
Fast-Track Your Earnings!
Your compensation grows as quickly as your skills do. We start this role at a competitive $20/hr, but by consistently hitting your performance goals, your pay scales up fast:
- Day 1 (starting pay): $20/hr
- Month 4: $21/hr
- Month 6: $22/hr
- Ongoing: After 6 months, you unlock our "Careers Not Jobs" program, making you eligible for an additional $0.50 increase every 90 days.
Stay on track, and you'll be earning $24+/hr by your one-year work anniversary!
About the Role:
This is a full-time, hourly role with an assigned schedule (typically 38–45 hours per week). The role includes regular weekend and potential holiday shifts, along with overtime opportunities based on business needs.
In this role, you will:
- Create exceptional experiences by building genuine relationships with customers, guiding them through their car-buying or selling journey with empathy and expertise (via inbound and outbound calls).
- Adapt and thrive in a fast-paced environment where new products and innovations keep us ahead of the competition. Staying current with evolving technology and product updates is a core part of the day-to-day
- Problem-solve with a purpose, using your critical thinking skills alongside AI technology to actively listen to customer needs and find effective solutions in real-time.
- Drive efficiency and accuracy by reviewing and verifying sensitive customer documentation (via casework) with the swiftness of a ninja.
- Delivering high-quality interactions worthy of our moms is non-negotiable. Our always-on AI coach supports every customer interaction with real-time feedback and coaching, helping you continuously improve your professional communication.
- Other duties as assigned.
What You Bring:
- Experience: A Bachelor's degree OR 2+ years of customer service experience in a fast-paced or high-volume environment. High school diploma or GED required.
- Tech-savviness: Ability to navigate multiple systems like a pro, learn new tools with ease, and troubleshoot effectively.
- Resilience & Critical Thinking: You have a high capacity for learning, can adapt quickly to rapid change, and make thoughtful, caring decisions that support customers throughout their car-buying journey.
- You enjoy servicing customers over the phone, and have a strong attention to detail while handling casework.
- Ability to read, write, speak, and understand English
Investing in You: Benefits & Perks
At Carvana, we know when our people thrive, we all win. That’s why we’ve built a Total Rewards package that goes beyond the basics—designed to support your growth, your well-being, and your success every step of the way.
Financial Well-being:
- Tuition reimbursement for those pursuing a bachelor's degree and a student loan repayment program for those who already have one
- 401(k) retirement plan with Carvana matching contributions
- Opportunity for overtime based on business need
- Employee Stock Purchase Plan and Carvana Shares annual grant program, allowing you to become a Carvana shareholder
Health & Wellness:
- 100% company-paid healthcare premiums for comprehensive medical coverage
- Dental and vision benefits to care for your overall health
- Wellness programs focused on supporting your mental, physical, and financial health
- Pet care savings program because we know your furry friends are family too!
Work-Life Balance:
- Generous paid time off starting with 13 days in your first year, increasing to 20 days in year two and beyond
- 9 company-paid holidays, including your birthday, because we celebrate you!
And more!
Legal stuff
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
Ready to apply?
Apply to Carvana
Customer Care Advocate
Ready to build your career? Join our team of Advocates working in person at our Tempe headquarters! As the voice of Carvana, you’ll be revolutionizing the car-buying journey by making the process of buying and/or selling a car simple, seamless, and unforgettable.
Why join Customer Care?
Your Launchpad to a Carvana Career: We believe in a "Careers Not Jobs" philosophy. Customer Care is our ultimate training ground—strong performance opens the door to frequent pay increases and exclusive internal opportunities across Leadership, Strategy & Analytics, AI Support, Product, and People Operations. 90% of our leaders were promoted from within - and we can’t wait to see where this opportunity takes you!
The Human Touch, Powered by AI: We are integrating AI into everything we do. You will work alongside an AI co-pilot that handles the administrative busywork (like drafting call notes and summarizing previous cases). By letting AI do the heavy lifting, you can focus entirely on what matters most: building genuine human connections.
Fast-Track Your Earnings!
Your compensation grows as quickly as your skills do. We start this role at a competitive $20/hr, but by consistently hitting your performance goals, your pay scales up fast:
- Day 1 (starting pay): $20/hr
- Month 4: $21/hr
- Month 6: $22/hr
- Ongoing: After 6 months, you unlock our "Careers Not Jobs" program, making you eligible for an additional $0.50 increase every 90 days.
Stay on track, and you'll be earning $24+/hr by your one-year work anniversary!
About the Role:
This is a full-time, hourly role with an assigned schedule (typically 38–45 hours per week). The role includes regular weekend and potential holiday shifts, along with overtime opportunities based on business needs.
In this role, you will:
- Create exceptional experiences by building genuine relationships with customers, guiding them through their car-buying or selling journey with empathy and expertise (via inbound and outbound calls).
- Adapt and thrive in a fast-paced environment where new products and innovations keep us ahead of the competition. Staying current with evolving technology and product updates is a core part of the day-to-day
- Problem-solve with a purpose, using your critical thinking skills alongside AI technology to actively listen to customer needs and find effective solutions in real-time.
- Drive efficiency and accuracy by reviewing and verifying sensitive customer documentation (via casework) with the swiftness of a ninja.
- Delivering high-quality interactions worthy of our moms is non-negotiable. Our always-on AI coach supports every customer interaction with real-time feedback and coaching, helping you continuously improve your professional communication.
- Other duties as assigned.
What You Bring:
- Experience: A Bachelor's degree OR 2+ years of customer service experience in a fast-paced or high-volume environment. High school diploma or GED required.
- Tech-savviness: Ability to navigate multiple systems like a pro, learn new tools with ease, and troubleshoot effectively.
- Resilience & Critical Thinking: You have a high capacity for learning, can adapt quickly to rapid change, and make thoughtful, caring decisions that support customers throughout their car-buying journey.
- You enjoy servicing customers over the phone, and have a strong attention to detail while handling casework.
- Ability to read, write, speak, and understand English
Investing in You: Benefits & Perks
At Carvana, we know when our people thrive, we all win. That’s why we’ve built a Total Rewards package that goes beyond the basics—designed to support your growth, your well-being, and your success every step of the way.
Financial Well-being:
- Tuition reimbursement for those pursuing a bachelor's degree and a student loan repayment program for those who already have one
- 401(k) retirement plan with Carvana matching contributions
- Opportunity for overtime based on business need
- Employee Stock Purchase Plan and Carvana Shares annual grant program, allowing you to become a Carvana shareholder
Health & Wellness:
- 100% company-paid healthcare premiums for comprehensive medical coverage
- Dental and vision benefits to care for your overall health
- Wellness programs focused on supporting your mental, physical, and financial health
- Pet care savings program because we know your furry friends are family too!
Work-Life Balance:
- Generous paid time off starting with 13 days in your first year, increasing to 20 days in year two and beyond
- 9 company-paid holidays, including your birthday, because we celebrate you!
And more!
Legal stuff
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
Ready to apply?
Apply to Carvana
Customer Care Advocate
Ready to build your career? Join our team of Advocates working in person at our Tempe headquarters! As the voice of Carvana, you’ll be revolutionizing the car-buying journey by making the process of buying and/or selling a car simple, seamless, and unforgettable.
Why join Customer Care?
Your Launchpad to a Carvana Career: We believe in a "Careers Not Jobs" philosophy. Customer Care is our ultimate training ground—strong performance opens the door to frequent pay increases and exclusive internal opportunities across Leadership, Strategy & Analytics, AI Support, Product, and People Operations. 90% of our leaders were promoted from within - and we can’t wait to see where this opportunity takes you!
The Human Touch, Powered by AI: We are integrating AI into everything we do. You will work alongside an AI co-pilot that handles the administrative busywork (like drafting call notes and summarizing previous cases). By letting AI do the heavy lifting, you can focus entirely on what matters most: building genuine human connections.
Fast-Track Your Earnings!
Your compensation grows as quickly as your skills do. We start this role at a competitive $20/hr, but by consistently hitting your performance goals, your pay scales up fast:
- Day 1 (starting pay): $20/hr
- Month 4: $21/hr
- Month 6: $22/hr
- Ongoing: After 6 months, you unlock our "Careers Not Jobs" program, making you eligible for an additional $0.50 increase every 90 days.
Stay on track, and you'll be earning $24+/hr by your one-year work anniversary!
About the Role:
This is a full-time, hourly role with an assigned schedule (typically 38–45 hours per week). The role includes regular weekend and potential holiday shifts, along with overtime opportunities based on business needs.
In this role, you will:
- Create exceptional experiences by building genuine relationships with customers, guiding them through their car-buying or selling journey with empathy and expertise (via inbound and outbound calls).
- Adapt and thrive in a fast-paced environment where new products and innovations keep us ahead of the competition. Staying current with evolving technology and product updates is a core part of the day-to-day
- Problem-solve with a purpose, using your critical thinking skills alongside AI technology to actively listen to customer needs and find effective solutions in real-time.
- Drive efficiency and accuracy by reviewing and verifying sensitive customer documentation (via casework) with the swiftness of a ninja.
- Delivering high-quality interactions worthy of our moms is non-negotiable. Our always-on AI coach supports every customer interaction with real-time feedback and coaching, helping you continuously improve your professional communication.
- Other duties as assigned.
What You Bring:
- Experience: A Bachelor's degree OR 2+ years of customer service experience in a fast-paced or high-volume environment. High school diploma or GED required.
- Tech-savviness: Ability to navigate multiple systems like a pro, learn new tools with ease, and troubleshoot effectively.
- Resilience & Critical Thinking: You have a high capacity for learning, can adapt quickly to rapid change, and make thoughtful, caring decisions that support customers throughout their car-buying journey.
- You enjoy servicing customers over the phone, and have a strong attention to detail while handling casework.
- Ability to read, write, speak, and understand English
Investing in You: Benefits & Perks
At Carvana, we know when our people thrive, we all win. That’s why we’ve built a Total Rewards package that goes beyond the basics—designed to support your growth, your well-being, and your success every step of the way.
Financial Well-being:
- Tuition reimbursement for those pursuing a bachelor's degree and a student loan repayment program for those who already have one
- 401(k) retirement plan with Carvana matching contributions
- Opportunity for overtime based on business need
- Employee Stock Purchase Plan and Carvana Shares annual grant program, allowing you to become a Carvana shareholder
Health & Wellness:
- 100% company-paid healthcare premiums for comprehensive medical coverage
- Dental and vision benefits to care for your overall health
- Wellness programs focused on supporting your mental, physical, and financial health
- Pet care savings program because we know your furry friends are family too!
Work-Life Balance:
- Generous paid time off starting with 13 days in your first year, increasing to 20 days in year two and beyond
- 9 company-paid holidays, including your birthday, because we celebrate you!
And more!
Legal stuff
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
Ready to apply?
Apply to Carvana
Customer Care Advocate
Ready to build your career? Join our team of Advocates working in person at our Tempe headquarters! As the voice of Carvana, you’ll be revolutionizing the car-buying journey by making the process of buying and/or selling a car simple, seamless, and unforgettable.
Why join Customer Care?
Your Launchpad to a Carvana Career: We believe in a "Careers Not Jobs" philosophy. Customer Care is our ultimate training ground—strong performance opens the door to frequent pay increases and exclusive internal opportunities across Leadership, Strategy & Analytics, AI Support, Product, and People Operations. 90% of our leaders were promoted from within - and we can’t wait to see where this opportunity takes you!
The Human Touch, Powered by AI: We are integrating AI into everything we do. You will work alongside an AI co-pilot that handles the administrative busywork (like drafting call notes and summarizing previous cases). By letting AI do the heavy lifting, you can focus entirely on what matters most: building genuine human connections.
Fast-Track Your Earnings!
Your compensation grows as quickly as your skills do. We start this role at a competitive $20/hr, but by consistently hitting your performance goals, your pay scales up fast:
- Day 1 (starting pay): $20/hr
- Month 4: $21/hr
- Month 6: $22/hr
- Ongoing: After 6 months, you unlock our "Careers Not Jobs" program, making you eligible for an additional $0.50 increase every 90 days.
Stay on track, and you'll be earning $24+/hr by your one-year work anniversary!
About the Role:
This is a full-time, hourly role with an assigned schedule (typically 38–45 hours per week). The role includes regular weekend and potential holiday shifts, along with overtime opportunities based on business needs.
In this role, you will:
- Create exceptional experiences by building genuine relationships with customers, guiding them through their car-buying or selling journey with empathy and expertise (via inbound and outbound calls).
- Adapt and thrive in a fast-paced environment where new products and innovations keep us ahead of the competition. Staying current with evolving technology and product updates is a core part of the day-to-day
- Problem-solve with a purpose, using your critical thinking skills alongside AI technology to actively listen to customer needs and find effective solutions in real-time.
- Drive efficiency and accuracy by reviewing and verifying sensitive customer documentation (via casework) with the swiftness of a ninja.
- Delivering high-quality interactions worthy of our moms is non-negotiable. Our always-on AI coach supports every customer interaction with real-time feedback and coaching, helping you continuously improve your professional communication.
- Other duties as assigned.
What You Bring:
- Experience: A Bachelor's degree OR 2+ years of customer service experience in a fast-paced or high-volume environment. High school diploma or GED required.
- Tech-savviness: Ability to navigate multiple systems like a pro, learn new tools with ease, and troubleshoot effectively.
- Resilience & Critical Thinking: You have a high capacity for learning, can adapt quickly to rapid change, and make thoughtful, caring decisions that support customers throughout their car-buying journey.
- You enjoy servicing customers over the phone, and have a strong attention to detail while handling casework.
- Ability to read, write, speak, and understand English
Investing in You: Benefits & Perks
At Carvana, we know when our people thrive, we all win. That’s why we’ve built a Total Rewards package that goes beyond the basics—designed to support your growth, your well-being, and your success every step of the way.
Financial Well-being:
- Tuition reimbursement for those pursuing a bachelor's degree and a student loan repayment program for those who already have one
- 401(k) retirement plan with Carvana matching contributions
- Opportunity for overtime based on business need
- Employee Stock Purchase Plan and Carvana Shares annual grant program, allowing you to become a Carvana shareholder
Health & Wellness:
- 100% company-paid healthcare premiums for comprehensive medical coverage
- Dental and vision benefits to care for your overall health
- Wellness programs focused on supporting your mental, physical, and financial health
- Pet care savings program because we know your furry friends are family too!
Work-Life Balance:
- Generous paid time off starting with 13 days in your first year, increasing to 20 days in year two and beyond
- 9 company-paid holidays, including your birthday, because we celebrate you!
And more!
Legal stuff
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
Ready to apply?
Apply to Carvana
LITIGATION COUNSEL
About Carvana
If you like disrupting the norm and are looking to join a company revolutionizing an industry, then you will LOVE what Carvana has done for the car buying experience. Buying a car the old-fashioned way sucks and we are working hard to make it NOT suck. I mean, have you seen our vending machine?!
We are looking for people who are excited to thrive in an environment of impactful change. Team spirit is evident at Carvana, and every day we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make data- and process-driven decisions in everything we do. For more information on Carvana and our mission, learn more about what it’s like to work here from the people that already do.
About the team and position
Carvana’s Litigation Team is a high-performing group of attorneys, analysts, and e-discovery professionals who partner closely with every corner of the business. As Litigation Counsel, you will immediately take ownership of meaningful matters across our fast-growing consumer, commercial, regulatory, and securities portfolios. A portion of our docket is handled in-house, giving you the unique chance to brief motions, take discovery, and directly resolve disputes while still leveraging and managing top-tier outside counsel for the balance of the work. Our practice is deeply integrated with technology, automation, and AI—so if you are a self-starter who is curious, adaptable, and energized by solving novel problems in an opaque environment, you will thrive here and help us continue redefining how in-house litigation is done.
This role is in-person, Monday-Friday at our corporate headquarters in Tempe, Arizona.
What you’ll be doing
- Own a portfolio of nationwide litigation and arbitration matters—from case intake through final resolution—spanning single-plaintiff lawsuits, class actions, regulatory investigations, and securities claims.
- Develop and execute strategic, cost-effective case plans that balance insourced work with outside counsel engagement; draft key pleadings, discovery, and briefs where appropriate, and provide real-time guidance to business stakeholders.
- Select, supervise, and evaluate outside counsel; drive alignment on strategy, budget, and performance while ensuring consistent, business-focused advice.
- Monitor litigation trends, emerging regulations, and industry developments; translate learnings into proactive risk-mitigation and process-improvement recommendations for senior leadership.
- Intake, analyze, and respond to questions from internal business units on a daily basis that touch on the company’s litigation or dispute risk profile.
- Contribute to a culture of continuous improvement by mentoring team members, sharing best practices, and championing innovative legal operations tools and approaches.
What you should know
- J.D. from an accredited law school and active membership in good standing with at least one U.S. state bar.
- 3 to 5 years of hands-on litigation experience—ideally in both law firm and in-house settings—handling consumer, commercial, regulatory, and/or securities matters in federal and state courts, arbitration, and/or agency proceedings.
- Demonstrated ability to independently manage all phases of litigation, including pleadings, discovery, motion practice, negotiations, and trial or hearing preparation.
- Sophisticated verbal and written communication skills capable of building strong relationships and communicating effectively with stakeholders at every level and function of the organization.
- Collaborative team player with exceptional judgment, business acumen, and ability to quickly assess business challenges, make timely, pragmatic recommendations under pressure, and identify, prioritize, and resolve issues quickly and independently.
- Comfort with ambiguity and rapid change; a self-starter who is curious, tech-savvy, adaptable, and able to prioritize effectively and manage multiple tight deadlines in a dynamic, fast-paced environment.
- Practical familiarity with e-discovery platforms, data analytics, and other legal-tech tools; enthusiasm for leveraging technology and AI to drive efficiency and improve outcomes.
What we’ll offer in return
- Full-Time Salary Position with a competitive salary and Carvana stock compensation.
- Medical, Dental, and Vision benefits.
- 401K with company match.
- A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
- A great wellness program to keep you healthy and happy both physically and mentally.
- Access to opportunities to expand your skill set and share your knowledge with others across the organization.
- A company culture focused on high performance and bar-raising, with vast opportunity to learn and grow.
Other requirements
To be able to do your job at Carvana, there are some basic requirements we want to share with you.
- Must be able to read, write, speak, and understand English.
Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
Legal stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Ready to apply?
Apply to Carvana
About Carvana
At Carvana, we’re changing the way people buy and sell cars. With an ambitious vision and a fundamentally different approach designed to be fun, fast, and fair, Carvana became the fastest-growing automotive retailer in history. We expanded nationally, went public on the New York Stock Exchange, sold our 1 millionth car, and reached the Fortune 500, all in just eight years.
Today, with 4 million retail customers and counting, Carvana is both the fastest-growing and the most profitable public automotive retailer, and we’re just getting started. We continue to raise the bar for our customers as we tackle the enormous opportunity still ahead in the largest consumer vertical.
Working here means being part of a team that embraces change, celebrates creative problem solving, and always strives to be better. At Carvana, you’ll have the opportunity to take on meaningful challenges, learn quickly, and help shape the future of automotive retail. If you’re driven to grow and make an impact as part of a collaborative team, you’ll fit right in. Learn more about what it’s like to work here from the people that already do.
This is a fully on-site position, Monday through Friday, at our corporate HQ in Carmel, IN.
About the team and position
The team you will lead is building a brand-new, AI-first, and cloud-native platform from scratch. Opportunities for greenfield development on a platform this consequential don't come around often. The backend is enterprise-grade .NET on Azure — Postgres, Service Bus, Cosmos DB, Azure Functions, App Services — built for high-volume transaction processing and resilience. APIs are GraphQL, federated into a single graph and a service-oriented architecture. The frontend is React, TypeScript, and micro-frontends running in a monorepo. Everything ships through a multi-stage CI/CD pipeline across development, staging, and UAT environments.
You'll lead and write code with 6 engineers and have real ownership of technical direction and roadmap prioritization — including navigating the realities of running modern and classic systems side by side.
What you'll be doing
- Lead your team in developing and operating our customer experience platform while diving deep with internal partners to launch new products
- Hire and develop your engineers, helping them learn and achieve their own goals while holding them - and yourself - to high engineering standards
- Develop efficient processes, ensuring the engineering team is operating with high velocity, quality, and ownership
- Focus your team on increasing resiliency and uptime while decreasing the blast radius of software changes and tracking and improving customer-facing metrics
- Work with our product, design, business, and operations teams to develop resilient solutions while driving impact for our car purchasing experience
What you should have
- Bachelor's degree in Computer Science, or similar field from an accredited undergraduate institution required.
- At least 5 years of software engineering, with consistently advancing skills and responsibilities
- A comprehensive understanding of software craftsmanship ideals - clean code principles, unit testing fundamentals, design pattern selection and application, architectural pattern selection and application, and DevOps principles
- Experience creating available, scalable, low-latency, global customer management systems
- Experience debugging and troubleshooting web services, API, and libraries
- Experience or desire to lead a team of Engineers and coach them in their career
- Extensive experience with .Net and C#
- Experience with at least one functional/scripting language (JavaScript, Python)
- Strong skills with any contemporary UI framework or library, such as React, AngularJS, or Vue
- Experience in building contemporary scalable solutions, supporting high load and availability, understanding caching, sharding, container-based architecture
- Experience in working with any cloud (AWS, Azure, GCP, RedHat, etc.)
- Experience in contemporary code quality practices: writing unit and integration tests, using test coverage, CI/CD, etc.
- Excellent interpersonal and organizational skills with the ability to handle diverse situations, multiple projects, and rapidly changing priorities
- Excellent written, verbal, and presentation communication skills, especially in representing their technical expertise to a diverse audience
- Self-motivated; work well both independently and collaboratively
- A positive attitude and an excellent sense of humor
- Experience in building a microservice architecture
- Experience in working with data storages (SQL or NoSQL)
- Experience in writing CI/CD pipelines
- Experience in using CDN to deliver static content
- Experience in CQRS and/or Event Sourcing
- Experience in working with GraphQL
- Experience in working with OIDC protocols and managed AuthN/Z frameworks
What we'll offer in return
- Full-Time position with a competitive salary and Carvana stock compensation
- Medical, Dental, and Vision benefits
- 401K with company match
- A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more
- A great wellness program to keep you healthy and happy both physically and mentally
- Access to opportunities to expand your skill set and share your knowledge with others across the organization
- A company culture focused on high performance and bar-raising, with vast opportunity to learn and grow
Don’t meet 100% of the qualifications?
At Carvana, we value diversity in backgrounds and experiences. We encourage you to apply even if your experience doesn't fit exactly. Give it a shot!
Legal stuff
Hiring is contingent on passing a complete background check. This role is eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Ready to apply?
Apply to Carvana
About Carvana...
At Carvana, we’re changing the way people buy and sell cars. With an ambitious vision and a fundamentally different approach designed to be fun, fast, and fair, Carvana became the fastest-growing automotive retailer in history. We expanded nationally, went public on the New York Stock Exchange, sold our 1 millionth car, and reached the Fortune 500, all in just eight years.
Today, with 4 million retail customers and counting, Carvana is both the fastest-growing and the most profitable public automotive retailer, and we’re just getting started. We continue to raise the bar for our customers as we tackle the enormous opportunity still ahead in the largest consumer vertical.
Working here means being part of a team that embraces change, celebrates creative problem solving, and always strives to be better. At Carvana, you’ll have the opportunity to take on meaningful challenges, learn quickly, and help shape the future of automotive retail. If you’re driven to grow and make an impact as part of a collaborative team, you’ll fit right in. Learn more about what it’s like to work here from the people that already do.
Work Model: This is a 100% on-site role at our Tempe office, Monday through Friday.
About the team and position
We're looking for a player-coach Engineering Manager to join our Decision Support Systems team within the larger Analytics group at Carvana. Our team builds algorithms, models, and optimization tools that power Carvana's logistics operations. We develop and maintain systems that optimize the movement of 15K+ vehicles per month cross-country using our car hauler and single car hauler fleet. We develop, test, and maintain near real-time algorithms and systems that continuously optimize vehicle and truck movements, delivery dates promised to customers, and availability of appointments on our website.
As an Engineering Manager, you will lead a team of three engineers while remaining hands-on with code. You'll build APIs and complex system architectures that support computationally expensive optimizations and continuous optimization functions. You'll develop and mentor your team members, improve our engineering and testing practices, and help scale our systems to meet the demands of our growing company. This is an excellent opportunity for someone who thrives in both technical and leadership capacities and wants to make a high-impact contribution in a fast-paced environment.
What you’ll be doing
- Leading and Developing Your Team:
- Lead, mentor, and develop a team of three engineers (two senior and one mid-level), helping them achieve their career goals while holding them—and yourself—to high engineering standards.
- Develop efficient processes, ensuring the engineering team operates with high velocity, quality, and ownership.
- Lead with an AI-first mindset, ensuring the team adopts agentic development tools (e.g., Claude, Cline) and sets high code quality and output standards.
- Using Your Technical Chops:
- Remain hands-on by contributing to code, building APIs, and architecting complex systems that support computationally expensive optimizations and continuous optimization functions.
- Design and implement scalable system architectures that support our data science applications and operations research tools.
- Improve our testing practices and frameworks to ensure reliability and maintainability of our systems.
- Build and maintain monitoring solutions using tools like Datadog and Splunk to ensure system health and performance.
- Comprehensive understanding of metrics and the ability to review the success of a feature and the health of core systems.
- Being An Awesome Stakeholder:
- Partner with product and analytics leaders to translate business needs into technical solutions.
- Support data scientists on the team by providing robust engineering foundations for their models and algorithms.
- Communicate effectively in both technical and non-technical terms to drive alignment across teams.
What you should have
- Bachelor's degree in Computer Science, or similar field from an accredited undergraduate institution required.
- At least 5 years of software engineering experience, with consistently advancing skills and responsibilities
- Experience or desire to lead a team of engineers and coach them in their careers
- A comprehensive understanding of software craftsmanship ideals - clean code principles, unit testing fundamentals, design pattern selection and application, architectural pattern selection and application
- Strong coding skills with experience in delivering production-ready code; Python preferred, but C# or JavaScript experience also valued
- Experience building APIs and designing scalable system architectures
- Experience in working with data storages (SQL or NoSQL)
- Experience with Kafka or similar streaming platforms
- Experience in contemporary code quality practices: writing unit and integration tests, using test coverage, CI/CD, etc.
- Experience with monitoring and observability tools such as Datadog and Splunk
- Experience utilizing agentic tools such as Claude, Cline, etc.
- Ability to prioritize and manage projects to completion without guidance
- Excellent interpersonal and organizational skills with the ability to handle diverse situations, multiple projects, and rapidly changing priorities
- Excellent written, verbal, and presentation communication skills, especially in representing their technical expertise to a diverse audience
- Self-motivated; work well both independently and collaboratively
What we’ll offer in return
- Full-Time Salary Position with a competitive salary.
- Medical, Dental, and Vision benefits.
- 401K with company match.
- A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
- A great wellness program to keep you healthy and happy both physically and mentally.
- Access to opportunities to expand your skill set and share your knowledge with others across the organization.
- A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
- A seat in one of the fastest-growing companies in the country.
Other requirements
To be able to do your job at Carvana, there are some basic requirements we want to share with you.
- Must be able to read, write, speak and understand English.
Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
Legal stuff
Hiring is contingent on passing a complete background check. This role is eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Ready to apply?
Apply to Carvana
Customer Care Advocate
Ready to build your career? Join our team of Advocates working in person at our Tempe headquarters! As the voice of Carvana, you’ll be revolutionizing the car-buying journey by making the process of buying and/or selling a car simple, seamless, and unforgettable.
Why join Customer Care?
Your Launchpad to a Carvana Career: We believe in a "Careers Not Jobs" philosophy. Customer Care is our ultimate training ground—strong performance opens the door to frequent pay increases and exclusive internal opportunities across Leadership, Strategy & Analytics, AI Support, Product, and People Operations. 90% of our leaders were promoted from within - and we can’t wait to see where this opportunity takes you!
The Human Touch, Powered by AI: We are integrating AI into everything we do. You will work alongside an AI co-pilot that handles the administrative busywork (like drafting call notes and summarizing previous cases). By letting AI do the heavy lifting, you can focus entirely on what matters most: building genuine human connections.
Fast-Track Your Earnings!
Your compensation grows as quickly as your skills do. We start this role at a competitive $20/hr, but by consistently hitting your performance goals, your pay scales up fast:
- Day 1: $20/hr
- Month 4: $21/hr
- Month 6: $22/hr
- Ongoing: After 6 months, you unlock our "Careers Not Jobs" program, making you eligible for an additional $0.50 increase every 90 days.
Stay on track, and you'll be earning $24+/hr by your one-year work anniversary!
About the Role:
This is a full-time, hourly role with an assigned schedule (typically 38–45 hours per week). The role includes regular weekend and potential holiday shifts, along with overtime opportunities based on business needs.
In this role, you will:
- Create exceptional experiences by building genuine relationships with customers, guiding them through their car-buying or selling journey with empathy and expertise (via inbound and outbound calls).
- Adapt and thrive in a fast-paced environment where new products and innovations keep us ahead of the competition. Staying current with evolving technology and product updates is a core part of the day-to-day
- Problem-solve with a purpose, using your critical thinking skills alongside AI technology to actively listen to customer needs and find effective solutions in real-time.
- Drive efficiency and accuracy by reviewing and verifying sensitive customer documentation (via casework) with the swiftness of a ninja.
- Delivering high-quality interactions worthy of our moms is non-negotiable. Our always-on AI coach supports every customer interaction with real-time feedback and coaching, helping you continuously improve your professional communication.
- Other duties as assigned.
What You Bring:
- Experience: A Bachelor's degree and a passion for customer service
- Tech-savviness: Ability to navigate multiple systems like a pro, learn new tools with ease, and troubleshoot effectively.
- Resilience & Critical Thinking: You have a high capacity for learning, can adapt quickly to rapid change, and make thoughtful, caring decisions that support customers throughout their car-buying journey.
- You enjoy servicing customers over the phone, and have a strong attention to detail while handling casework.
- Ability to read, write, speak, and understand English
Investing in You: Benefits & Perks
At Carvana, we know when our people thrive, we all win. That’s why we’ve built a Total Rewards package that goes beyond the basics—designed to support your growth, your well-being, and your success every step of the way.
Financial Well-being:
- Tuition reimbursement for those pursuing a bachelor's degree and a student loan repayment program for those who already have one
- 401(k) retirement plan with Carvana matching contributions
- Opportunity for overtime based on business need
- Employee Stock Purchase Plan and Carvana Shares annual grant program, allowing you to become a Carvana shareholder
Health & Wellness:
- 100% company-paid healthcare premiums for comprehensive medical coverage
- Dental and vision benefits to care for your overall health
- Wellness programs focused on supporting your mental, physical, and financial health
- Pet care savings program because we know your furry friends are family too!
Work-Life Balance:
- Generous paid time off starting with 13 days in your first year, increasing to 20 days in year two and beyond
- 9 company-paid holidays, including your birthday, because we celebrate you!
And more!
Legal stuff
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
Ready to apply?
Apply to Carvana
SPECIALIST, WORKPLACE EXPERIENCE
About Carvana
At Carvana, we’re changing the way people buy and sell cars. With an ambitious vision and a fundamentally different approach designed to be fun, fast, and fair, Carvana became the fastest-growing automotive retailer in history. We expanded nationally, went public on the New York Stock Exchange, sold our 1 millionth car, and reached the Fortune 500, all in just eight years.
Today, with 4 million retail customers and counting, Carvana is both the fastest-growing and the most profitable public automotive retailer, and we’re just getting started. We continue to raise the bar for our customers as we tackle the enormous opportunity still ahead in the largest consumer vertical.
Working here means being part of a team that embraces change, celebrates creative problem-solving, and always strives to be better. At Carvana, you’ll have the opportunity to take on meaningful challenges, learn quickly, and help shape the future of automotive retail. If you’re driven to grow and make an impact as part of a collaborative team, you’ll fit right in. Learn more about what it’s like to work here from the people that already do.
About the team and position
We are seeking a creative, people-powered, and highly organized Workplace Experience Specialist to support our Tempe, AZ office. Our Tempe HQ Is our primary Headquarters, spans three buildings and is home to our corporate, Technology, and various Operational teams. Many of Carvana’s biggest ideas begin here.
This is a high-impact, highly visible role at the heart of our Tempe office. You’ll be the person who supports our office events and culture, while also making it a place people genuinely want to be. Think: part event planner, part culture carrier, part hospitality pro, part creative problem-solver. You’ll set the tone for the space, keep things organized behind the scenes in partnership with our Office Ops team, and create moments that make coming into the office feel intentional, energizing, and very Carvana.
If you’re equal parts organized and creative, love people, and thrive in fast-moving environments, we want to meet you.
This is a fully on-site position, Monday through Friday, at our corporate HQ in Tempe, Arizona.
What you’ll be doing
- Planning and executing in-office events, team moments, and cultural touchpoints. While maintaining an office calendar and regular slack communications.
- Overseeing the on-site swag shop — including inventory management, display upkeep, and fulfillment coordination
- Partnering with our Office Operations, Facilities, Property, and Safety and Security teams to support the physical office environment.
- Supporting the Leaders across various floors and departments to collect feedback and keep them informed on office changes and updates.
- Identifying opportunities to improve how the office feels and functions, and turning ideas into action.
- Supporting company-wide culture campaigns and helping connect the Tempe office to the broader Carvana workplace experience.
Who We’re Looking For
- A natural connector who enjoys helping others feel welcomed, supported, and included.
- The energy in the room, whether that means being the friendly face, the calm under pressure, or the person people rely on to keep things running smoothly.
- Highly organized, proactive, and comfortable managing multiple priorities.
- A creative problem-solver with a positive, flexible, and can-do attitude. No problem is too daunting, and no task is too small.
- Detail-oriented and self-starting, with the ability to turn ideas into execution.
- Excited to be a front-facing culture leader in a fast-paced, in-person office environment.
What you should have/know
- 3 or more years of experience in office management, events, workplace experience, hospitality, or a related role.
- Proven ability to manage day-to-day office operations and support in-office teams.
- Strong organizational and communication skills, with attention to detail.
- Comfort working in a high-visibility role with frequent interaction across teams and with leaders.
- Ability to perform well under pressure and adapt in a fast-paced environment.
- A collaborative mindset and willingness to pitch in wherever needed.
- Ability to juggle multiple projects and priorities simultaneously while maintaining high standards of execution.
- Ability to lift up to 50 lbs when necessary for event setup or office logistics.
It would be great if you also have
- Familiarity with tools like Slack, Google Workspace, Zoom, or office ticketing platforms.
- A strong sense of aesthetic and space, with an eye for how things look and feel.
- Previous event planning experience.
What we’ll offer in return
- Full-Time position with a competitive salary.
- Medical, Dental, and Vision benefits.
- 401K with company match.
- A multitude of perks, including student loan payments, discounts on vehicles, benefits for your pets, and much more.
- A great wellness program to keep you healthy and happy both physically and mentally.
- Access to opportunities to expand your skill set and share your knowledge with others across the organization.
- A company culture focused on high performance and bar-raising, with vast opportunity to learn and grow.
Other requirements
To be able to do your job at Carvana, there are some basic requirements we want to share with you.
- Must be able to read, write, speak, and understand English.
Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
Legal stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
Carvana is an equal opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note that this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Ready to apply?
Apply to Carvana
About Carvana
If you like disrupting the norm and are looking to join a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. I mean, have you seen our vending machine?!
We are looking for people who are excited to thrive in an environment of impactful change. Team spirit is evident at Carvana and every day we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make data- and process-driven decisions in everything we do. Here are a few of our stories! We’ve been changing the game since 2013, and we’re not taking our foot off the gas now.
About the team and position
We’re looking for a high-energy Senior Accountant to join a rapidly growing company. Under the direction of the Manager, the Senior Accountant is responsible for handling various aspects of Carvana’s income taxes providing accurate, timely preparation and reporting of key financial schedules and key financial statements. This position is responsible for the day-to-day activities of the company’s income tax and other regulatory compliance.
What you’ll be doing
- Prepare/review federal and state income tax returns including detail support and calculations for Partnership and Corporate return compliance including multistate apportionment.
- Prepare income tax extensions and estimated tax payment calculations.
- Assist with preparation of income tax provision under ASC 740 and related work papers.
- Prepare month-end journal entries and account reconciliations.
- Assist with taxable income projections and forecasts.
- Assist with Unclaimed Property reporting and compliance process.
- Manage and review tax fixed assets schedules and depreciation calculations.
- Conduct tax research on federal and state tax issues and prepare written documentation.
- Assist the tax department with written documentation of tax policies and procedures.
- Coordinate with internal business units including Treasury, Legal, Accounting, and other corporate functions.
- Collaborate with internal teams to gather financial data and support tax audits or notices.
- Other work-related tasks/ad-hoc reporting as needed.
What you should know/have
- 2-5 years tax accounting experience with private industry and/or public accounting.
- Bachelor’s degree in Accounting.
- Experience with tax research tools RIA Checkpoint, BNA and/or CCH.
- Strong understanding of Tax and GAAP accounting principles.
- Strong written and oral communication skills.
- Proficiency in MS Office applications, particularly in Excel.
- Detail-oriented with strong ability to gather, organize and solve problems using data.
It would be great if you also had
- CPA or CPA candidate is preferred.
- Master’s degree in Accounting or Tax is preferred.
- Partnership and or Corporation tax experience is preferred.
- GAAP is preferred.
- Experience with Alteryx is preferred.
- Experience with Oracle Fusion and/or Oracle tax fixed assets, preferred.
What we’ll offer in return
- Full-Time Salary Position with a competitive salary.
- Medical, Dental, and Vision benefits.
- 401K with company match.
- A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
- A great wellness program to keep you healthy and happy both physically and mentally.
- Access to opportunities to expand your skill set and share your knowledge with others across the organization.
- A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
- A seat in one of the fastest-growing companies in the country.
Other requirements
To be able to do your job at Carvana, there are some basic requirements we want to share with you.
- Must be able to read, write, speak and understand English.
Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
Legal stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Ready to apply?
Apply to Carvana
About Carvana
If you like disrupting the norm and are looking to join a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. I mean, have you seen our vending machine?!
We are looking for people who are excited to thrive in an environment of impactful change. Team spirit is evident at Carvana and everyday we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make data- and process-driven decisions in everything we do. Here are a few of our stories! We’ve been changing the game since 2013, and we’re not taking our foot off the gas now. Want more of the story? Check out our background here.
Pay Range: $20-$23 hourly
As a Safe and Secure Campus Associate, you will be an integral part of the Safe and Secure Team executing programs and processes at our facility to ensure our associates, customers, and assets are protected. In our lobbies, you will be the face of Carvana to our associates, our vendors, and our visitors. You will ensure proper protocols are followed with ingress and egress procedures. You will be well versed on emergency procedures and will be able to provide assistance when needed.
A Day in the Life
- You will be the face of Carvana to our associates, our vendors, and anyone visiting a site.
- Lead with effective communication with team, partners, and customers. Ensure you are a strong active listener and are incorporating effective dialogue.
- Conduct routine patrols of the Corporate offices and buildings - documenting any security and/or safety concerns.
- Become trained and certified on a variety of life saving measures such as first aid, CPR, and AED. Be there when the Team needs you.
- Partner with your Safe and Secure Team Lead and Safe and Secure Manager to remedy the various requests we receive for badge creation, CCTV review, amongst other components.
- Promote an incident ready focus everyday at your site. Understand our Incident Response Protocol and ensure appropriate actions are taken when needed. ● De-escalate situations to ensure we collaborate with partners and team members; keep our Carvana value in mind, “we are all in this together”.
- Deliver a service first approach in everything you do.
- Make a difference by exemplifying our Carvana values.
What we’ll offer in return
- Full-Time hourly Position with a competitive wage.
- Medical, Dental, and Vision benefits.
- 401K with company match.
- A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more..
- A great wellness program to keep you healthy and happy both physically and mentally.
- Access to opportunities to expand your skill set and share your knowledge with others across the organization.
- A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
- A seat in one of the fastest-growing companies in the country.
Key Metrics:
- Access Control management and badge creation.
- CCTV review and monitoring
- Safety Incident Performance
- JIRA Ticket Service Level Score
Basic Qualifications
- 1-2 years of experience within a customer service environment
- Strong verbal and written communication skills
- Proven track record of strong decision-making in a complex environment
- Ability to relate well with others and establish strong working relationships
- Ability to organize, plan, and execute multiple tasks in a fast-paced work environment
- Ability to handle conflict situations in a positive way
- Ability to quickly learn and adopt new software tools and internal digital workflows
Preferred Qualifications
- Knowledge of CCTV, RFID, Card Access, and other Safe and Secure Technology
- Experience supporting crisis prevention and/or response plans
- 1-2 years security operation experience in proprietary or contract security, or related fields
- Proficiency in Google Workspace (Docs, Sheets, and Slides) with a strong command of Google Drive file management and shared drive architecture
Other requirements
To be able to do your job at Carvana, there are some basic requirements we want to share with you:
- Must be able to read, write, speak and understand English
- Must be at least 18 years of age
- This job position is designated as a safety-sensitive position
- Must be able to lift up to 60 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels
- Must be able to carry and transport up to 60 pounds up to 20 feet ● Requires standing for extended periods of time with frequent stretching, reaching, walking, stooping, pushing, and/or pulling in an environment that may be cold, hot, noisy, and wet
- Requires excellent visual acuity and manual dexterity
- Requires use of safety equipment that may include but not limited to face shield or goggles, non-slip shoes, gloves, mask, and other protective garments and equipment
- Requires frequent driving and computer data entry
- Must adhere to regular and predictable attendance
Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
Legal stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Ready to apply?
Apply to Carvana
Learn more about Carvana Apex for early career opportunities here:
Explore the Engineering Apex application here.
Before you proceed to the application, please prepare your 3–5 minute "Apex Pitch" video. See examples from current Carvana employees here.
Your video should be a short walkthrough of what led you to apply and how you went about solving a specific problem using technology. We don’t expect high production value, we just want the real you.
Please address these three areas:
- The "Why": Why Carvana, and why join us at this specific moment?
- The Track: Why is Product Management the right fit for your skills?
- The Build: Walk us through an AI-driven project or solution you’ve personally built. It can be any project—personal, for school, an internship, etc.
- Show us what you built and explain the thought-process behind specific decisions you made along the way.
- Detail exactly how AI played a role in building it—planning, writing code, etc.
- Use a screen-recording tool and walk us through your prompt creation, documentation, code, or other specific artifacts while you discuss.
- We are interested in your creative process and problem-solving steps rather than a product demonstration.
How to Record & Share
You can use any tool you like, but our favorites for tech demos allow us to see your face and your screen while you share:
- Loom (Recommended): Great for "picture-in-picture" recordings of you and your screen.
- Camtasia or Clipchamp: Best if you want to edit multiple takes together.
- Zoom: Use “shared screen with speaker view.”
Ensure your video is uploaded to a cloud service such as YouTube or Google Drive and set to "Public,” Unlisted,” or "Anyone with the link can view." Test your link in an Incognito or Private browser window before submitting to make sure we can see it.
About Us and the Apex Program
Carvana is the fastest-growing used auto retailer in U.S. history. Our technology teams are the engine behind:
- Next-Gen E-commerce: End-to-end platforms for buying and selling cars via Carvana.com and our mobile apps.
- AI-Driven Support: Proprietary CRM and AI tools managing chat, email, SMS, and voice.
- Computer Vision: 360° photography and interactive merchandising using cutting-edge AI.
- Advanced Fintech: The world’s most sophisticated, self-service automotive lending platform.
- Logistics & Robotics: Managing a nationwide fleet and enterprise-grade automation for the largest reconditioning facilities in the US.
- AI Developer Experience: Early adoption of AI tools to optimize our own developer efficiency.
What you’ll experience and deliver as part of our inaugural cohort
You will work closely with engineering, design, and analytics teams to scope projects, write requirements, and continually improve the customer experience.
- Total Ownership: You'll start with bite-sized tactical tasks and move toward strategic leadership—handling requirements drafting, feature prioritization, and impact assessments.
- AI Integration: Drive the roadmap to help customers research, buy, sell, and own vehicles.
- Data-Driven Insights: Conduct ad hoc analytical deep dives using SQL, CosmosDB, or Splunk to glean insights and surface them to the broader org.
- Cross-Functional Partnership: Collaborate with Data Science, UX, and Customer Care to embed Sebastian into unified, conversational journeys.
What you’ll need to succeed
- Experience: 0–3 years of experience, ideally in product, analytics, or a related discipline.
- Technical Foundation: Working familiarity with LLM product mechanics (e.g., prompting, grounding, and safety concepts) and data tools such as SQL, Tableau, or Sigma. Exposure to RAG architectures, tool-calling, or agent-based frameworks
- Product Instincts: A strong eye for intuitive, delightful UX and a genuine curiosity about consumer web and mobile products.
- Mindset: A roll-up-your-sleeves attitude, a sense of humor, and the ability to thrive in a fast-paced, high-growth environment.
Legal stuff
Hiring is contingent on passing a complete background check. This role is eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Ready to apply?
Apply to Carvana
About Carvana
If you like disrupting the norm and are looking to join a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. I mean, have you seen our vending machine?!
We are looking for people who are excited to thrive in an environment of impactful change. Team spirit is evident at Carvana and every day we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make data and process-driven decisions in everything we do. Here are a few of our stories! We’ve been changing the game since 2013, and we’re not taking our foot off the gas now. For more information on Carvana and our mission, learn more about what it’s like to work here from the people that already do.
About the team and position
We’re looking for an experienced and proven Manager to join our unique and exciting organization, supporting Talent Acquisition efforts within our Operations Talent team. The Manager, Talent Acquisition will have the unique opportunity to build, develop, and lead the execution of full life-cycle recruiting for Carvana’s Operations teams, while guiding a recruiting team to meet (or crush) high-volume hiring targets.
In this role you’ll lead your team to success in one of our company’s top priorities - staffing Carvana’s Operations teams with top talent. You’ll also develop strong business relationships with your business partners and internal customers. Most importantly, you’ll see your efforts and insights result in an immediate, tangible impact every day in a company that’s been (and will continue) changing the game.
Work Location
This role is located at our Corporate HQ in Tempe, AZ and is performed on-site, 5 days a week.
What you’ll be doing
- Guide and lead the day to day full life-cycle recruiting efforts, including hiring events and/or leadership recruiting where applicable, for Operations recruiting.
- Inspire, motivate, and lead a recruiting team to ensure individual and team KPIs/metrics and hiring targets are being met.
- Train, guide, and support team members in developing recruiting strategies and initiatives for their areas of focus.
- Review and analyze data to identify trends; recommend solutions to improve recruiting effectiveness, identify efficiencies, and increase quality of hire.
- Monitor and maintain weekly and monthly reports to track staffing, hire rate, candidate pipeline, and other metrics necessary to identify recruitment gaps and overall effectiveness.
- Onboard and train new team members, and support with local in-market training when needed.
- Collaborate with hiring managers to anticipate and meet evolving hiring needs.
- Develop team to leverage a diverse "toolbox" of creative and traditional sourcing techniques, efficiently screening candidate resumes against required skill sets.
- Support Operations leadership job requisitions from source to hire.
- Ensure a candidate-centric approach, aligned with both the needs of the candidate and our employer brand.
- Partner with Talent Development, HR Operations, and Operations leadership to help translate talent needs into quality candidates and new hires.
- Constantly think of new ways to improve all things recruiting, including the candidate experience, interview practices, funnel-building, reporting, quality of hire, hiring manager experience, and more.
- Other duties as assigned.
What you should know/have
- Bachelor’s degree from an accredited undergraduate institution.
- 5+ years experience in full-cycle recruiting, including experience in leadership recruiting.
- 3+ years experience leading a team/others.
- Experience using virtual recruitment (social media, LinkedIn, resume sourcing, virtual career fairs).
- Experience working with an ATS, preferably Greenhouse.
- Exceptional interpersonal, written and verbal communication skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Ability to coach and motivate others with strong influencing skills.
- Energy and drive to accomplish goals, meet deadlines, and find solutions.
We’d love it if you also have
- Experience specifically in high-volume recruiting (2+ years preferred).
- Recruiting experience in the automotive industry.
- Experience coordinating and leading effective hiring events.
- Experience leading newer people leaders (Team Lead level)
What we’ll offer in return
- Full-Time Salary Position with a competitive salary.
- Medical, Dental, and Vision benefits.
- 401K with company match.
- A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
- A great wellness program to keep you healthy and happy both physically and mentally.
- Access to opportunities to expand your skill set and share your knowledge with others across the organization.
- A company culture focused on high performance and bar-raising, with vast opportunity to learn and grow.
Other requirements
To be able to do your job at Carvana, there are some basic requirements we want to share with you.
- Must be able to read, write, speak, and understand English.
Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
Legal stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Ready to apply?
Apply to Carvana
About Carvana
At Carvana, we’re changing the way people buy and sell cars. With an ambitious vision and a fundamentally different approach designed to be fun, fast, and fair, Carvana became the fastest-growing automotive retailer in history. We expanded nationally, went public on the New York Stock Exchange, sold our 1 millionth car, and reached the Fortune 500, all in just eight years.
Today, with 4 million retail customers and counting, Carvana is both the fastest-growing and the most profitable public automotive retailer, and we’re just getting started. We continue to raise the bar for our customers as we tackle the enormous opportunity still ahead in the largest consumer vertical.
Working here means being part of a team that embraces change, celebrates creative problem solving, and always strives to be better. At Carvana, you’ll have the opportunity to take on meaningful challenges, learn quickly, and help shape the future of automotive retail. If you’re driven to grow and make an impact as part of a collaborative team, you’ll fit right in. Learn more about what it’s like to work here from the people that already do.
This is a fully on-site position, Monday through Friday, at our corporate HQ in Tempe, Arizona.
About the team and position
The Nurture team is a talented and humble group of people with backgrounds in Product, Design, Data Science and Engineering, that are focused on building out our core product: a communication platform that delivers the right message to the right person at the right time in the right channel. Our scope includes communications ranging from marketing to transactional messages, delivered through email, SMS, and push notifications. You will dive deep into machine learning and LLM tools as we build the next generation of AI powered communication products.
We’re looking for incredibly intelligent, entrepreneurial, hard-working go-getters who are excited about working in a product-driven technology company to help us drive the best customer experience. You’re likely a great fit if you have a strong background in software development, expertise in system design and architecture, and strong problem-solving skills. Ideally, you are fanatical about building robust, scalable solutions, optimizing performance, and seeing your technical architecture come to life. You love addressing high-level technical challenges quickly and autonomously while building deep relationships with product stakeholders.
What you’ll be doing
You will work closely with product and analytics teams to help build out scalable solutions that continue to drive our communications to customers. Additionally, you will help refine and solidify key infrastructure that drives our communication platform.
You will be responsible for:
- Deployment and Integration: Full software development lifecycle from design and development to testing and operating/monitoring in production.
- Continuous Improvement and Innovation: Work with the Data Science team to build out services for training, monitoring and enhancing machine learning models’ accuracy.
- Improve Business Outcomes: Communicate effectively with engineers, product managers, data scientists, and data analysts to ensure correct and timely implementation of requests.
What you should have
- Bachelor's degree in Computer Science, or similar field from an accredited undergraduate institution required.
- 5+ years experience with Python
- 3+ years Spark or other big data processing (Hadoop, Flink) experience
- Strong foundation in algorithms and data structures and their real-world use cases
- Experience with CICD processes (GitHub, GitLab, dbx)
- Expert knowledge of data integration concepts, business intelligence and data warehousing and implementing large systems
- Understand how to be efficient with resource usage (e.g., system hardware, data storage, query optimization, AWS infrastructure, etc.)
- Production quality coding standards and patterns
It would be great if you also had
- Experience building products that use LLMs/GenAI
- Experience with Claude, Copilot, Codex or other developer AI assistants
- Experience building products with machine learning components, e.g. ranking systems
- Snowflake or BigQuery
Don’t meet 100% of the qualifications?
At Carvana, we value diversity in backgrounds and experiences. We encourage you to apply even if your experience doesn't fit exactly. Give it a shot!
What we’ll offer in return
- Full-Time position with a competitive salary and Carvana stock compensation.
- Medical, Dental, and Vision benefits.
- 401K with company match.
- A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
- A great wellness program to keep you healthy and happy both physically and mentally.
- Access to opportunities to expand your skill set and share your knowledge with others across the organization.
- A company culture focused on high performance and bar-raising, with vast opportunity to learn and grow.
Other requirements
To be able to do your job at Carvana, there are some basic requirements we want to share with you.
- Must be able to read, write, speak and understand English.
Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
Legal stuff
Hiring is contingent on passing a complete background check. This role is eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Ready to apply?
Apply to Carvana
About Carvana
If you like disrupting the norm and are looking to join a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. I mean, have you seen our vending machine?!
We are looking for people who are excited to thrive in an environment of impactful change. Team spirit is evident at Carvana and everyday we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make data- and process-driven decisions in everything we do. For more information on Carvana and our mission, learn more about what it’s like to work here from the people that already do.
About the team and position
Carvana's Recon operation spans 36 sites and is on a path to support 3 million cars per year. Getting there requires more than hiring — it requires building a training system that consistently develops skilled associates, advances internal talent, and catches performance gaps before they compound.
The Senior Manager, Training Strategy owns one program of that system end-to-end. There are three versions of this role — Entry-level, Technician and Cosmetic — and each Training Program Manager is the single accountable owner of their program from content design through field delivery and performance measurement. This is the connective tissue role: the bridge between Recon Operations (who define what good looks like on the floor), Instructional Designers (who build the content), and Product (who embed training into our tools), and Analytics (who measure whether it's working).
This is an operational leadership role that requires deep field presence, the ability to build trusted relationships with Associate Directors and General Managers across dozens of sites, and the discipline to protect training time even when production pressure is high. The standard this role is held to is simple: is every associate in my tier on track, at every site, right now?
This position is based at our corporate headquarters in Tempe, AZ and requires travel up to 25% of the time.
What you will do
Program Execution and Lifecycle Management
- Own execution of the full training program lifecycle— from gap analysis and content development to field delivery and performance measurement, ensuring continuous improvement loop.Own operational readiness by building and maintaining the training calendar, managing deployment schedules, certification cycles, and site visit cadence.
- Own the launch of the training program at new or newly qualifying sites — from trainer identification through the first certification cycle
- Own field communications for your program — ensure curriculum updates, cert changes, and new requirements land clearly and consistently at the site level
- Define and execute a blended learning strategy, both online via Workday/Carli and offline via side-by-side OTJ training.
- Lead and refine SOPs and workflows
Field Relationships and Alignment
- Serve as the primary bridge between content creation (Instructional Designers) and site-level Associate Directors and General Managers — ensure alignment before anything rolls out
- Build trusted relationships with Inspection Center leaders to ensure training time is protected and treated as an operational priority, not a corporate requirement
- Translate what you observe in the field into content update requests for Instructional Designers
Performance Monitoring and Improvement
- Own metrics by monitoring standard work adherence through validation, progress, and productivity; proactively surface gaps, insights, and trends
- Partner with Analytics to measure, monitor, and interpret progress to develop reporting for internal stakeholders and operators
- Own the remediation and action plans for chronically underperforming training sites to prevent compounding gaps, and partner with Inspection Center General Managers to implement solutions
Trainer Development and Accountability
- Partner with Inspection Center General Manager to select, onboard, and maintain a high-quality bench of certified Trainers to ensure zero program downtime
- Own structured feedback and ongoing development for Trainers through regular observations
- Own train-the-trainer materials, certification criteria, and the ongoing Trainer development cadence
- Track Trainer quality metrics by site — standard work fidelity, associate ramp outcomes, curriculum adherence
What you should know/have
- 6+ years of experience in training program management, human capital, learning and development, operations, or a related field
- Proven ability to design and run training programs at scale — not just build content, but own delivery consistency across a distributed footprint
- Proven ability to develop training needs assessments, training strategies and training plans with key stakeholders across the business
- Strong data literacy — comfortable interpreting standard work results, certification completion funnels, ramp rates, and quality miss rates and using that data to drive program decisions
- Demonstrated track record of collaboration with field or site-level operations leaders and driving accountability to program adherence
- Strong project management and organizational skills — ability to manage multiple programs and timelines simultaneously without losing accountability
- Excellent written and verbal communication skills; proven ability to communicate effectively across all levels of an organization
- Willingness to travel up to 25%
It would be great if you also have
- Master’s in Business, Supply Chain, I/O Psychology, Learning Design or related degree.
- Experience with Google Suite.
- Experience in consulting.
- Project management certification.
What we’ll offer in return
- Full-Time Salary Position with a competitive salary.
- Medical, Dental, and Vision benefits.
- 401K with company match.
- A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
- A great wellness program to keep you healthy and happy both physically and mentally.
- Access to opportunities to expand your skill set and share your knowledge with others across the organization.
- A company culture focused on high performance and bar-raising, with vast opportunity to learn and grow.
Other requirements
To be able to do your job at Carvana, there are some basic requirements we want to share with you.
- Must be able to read, write, speak and understand English.
Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
Legal stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Ready to apply?
Apply to Carvana
About Carvana
If you like disrupting the norm and are looking to join a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. I mean, have you seen our vending machine?!
We are looking for people who are excited to thrive in an environment of impactful change. Team spirit is evident at Carvana and every day we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make data and process-driven decisions in everything we do. Here are a few of our stories! We’ve been changing the game since 2013, and we’re not taking our foot off the gas now. For more information on Carvana and our mission, learn more about what it’s like to work here from the people that already do.
About the team and position
We’re looking for an experienced and proven Manager to join our unique and exciting organization, supporting Talent Acquisition efforts within our Operations Talent team. The Manager, Talent Acquisition will have the unique opportunity to build, develop, and lead the execution of full life-cycle recruiting for Carvana’s Operations teams, while guiding a recruiting team to meet (or crush) high-volume hiring targets.
In this role you’ll lead your team to success in one of our company’s top priorities - staffing Carvana’s Operations teams with top talent. You’ll also develop strong business relationships with your business partners and internal customers. Most importantly, you’ll see your efforts and insights result in an immediate, tangible impact every day in a company that’s been (and will continue) changing the game.
Work Location
This role is located at our Corporate HQ in Tempe, AZ and is performed on-site, 5 days a week.
What you’ll be doing
- Guide and lead the day to day full life-cycle recruiting efforts, including hiring events and/or leadership recruiting where applicable, for Operations recruiting.
- Inspire, motivate, and lead a recruiting team to ensure individual and team KPIs/metrics and hiring targets are being met.
- Train, guide, and support team members in developing recruiting strategies and initiatives for their areas of focus.
- Review and analyze data to identify trends; recommend solutions to improve recruiting effectiveness, identify efficiencies, and increase quality of hire.
- Monitor and maintain weekly and monthly reports to track staffing, hire rate, candidate pipeline, and other metrics necessary to identify recruitment gaps and overall effectiveness.
- Onboard and train new team members, and support with local in-market training when needed.
- Collaborate with hiring managers to anticipate and meet evolving hiring needs.
- Develop team to leverage a diverse "toolbox" of creative and traditional sourcing techniques, efficiently screening candidate resumes against required skill sets.
- Support Operations leadership job requisitions from source to hire.
- Ensure a candidate-centric approach, aligned with both the needs of the candidate and our employer brand.
- Partner with Talent Development, HR Operations, and Operations leadership to help translate talent needs into quality candidates and new hires.
- Constantly think of new ways to improve all things recruiting, including the candidate experience, interview practices, funnel-building, reporting, quality of hire, hiring manager experience, and more.
- Other duties as assigned.
What you should know/have
- Bachelor’s degree from an accredited undergraduate institution.
- 5+ years experience in full-cycle recruiting, including experience in leadership recruiting.
- 3+ years experience leading a team/others.
- Experience using virtual recruitment (social media, LinkedIn, resume sourcing, virtual career fairs).
- Experience working with an ATS, preferably Greenhouse.
- Exceptional interpersonal, written and verbal communication skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Ability to coach and motivate others with strong influencing skills.
- Energy and drive to accomplish goals, meet deadlines, and find solutions.
We’d love it if you also have
- Experience specifically in high-volume recruiting (2+ years preferred).
- Recruiting experience in the automotive industry.
- Experience coordinating and leading effective hiring events.
- Experience leading newer people leaders (Team Lead level)
What we’ll offer in return
- Full-Time Salary Position with a competitive salary.
- Medical, Dental, and Vision benefits.
- 401K with company match.
- A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
- A great wellness program to keep you healthy and happy both physically and mentally.
- Access to opportunities to expand your skill set and share your knowledge with others across the organization.
- A company culture focused on high performance and bar-raising, with vast opportunity to learn and grow.
Other requirements
To be able to do your job at Carvana, there are some basic requirements we want to share with you.
- Must be able to read, write, speak, and understand English.
Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
Legal stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Ready to apply?
Apply to Carvana
About Carvana
If you like disrupting the norm and are looking to join a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. I mean, have you seen our vending machine?!
We are looking for people who are excited to thrive in an environment of impactful change. Team spirit is evident at Carvana and everyday we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make data- and process-driven decisions in everything we do. Here are a few of our stories! We’ve been changing the game since 2013, and we’re not taking our foot off the gas now.
About the team and position
As Carvana’s Income Tax Manager, you won’t just be "doing taxes“ you will be the primary architect of our income tax accounting (ASC 740) and reporting framework. This is a high-visibility role within the finance organization where you will bridge the gap between technical tax theory and real-world financial reporting.
You will also collaborate with external advisors and internal stakeholders to ensure alignment between tax provision reporting and federal and state income tax compliance filings.
If you enjoy the complexity of book-to-tax differences and want to partner with a cross-functional finance team to scale our tax function, we want to talk to you.
What you’ll be doing
- Own the end-to-end quarterly and annual ASC 740 process, including current/deferred calculations and tax footnote disclosures.
- Coordinate with internal and external teams in supporting federal and multi-state income tax compliance.
- Review and analyze information supporting partnership and corporate income tax filings, including Forms 1065 and 1120.
- Research, analyze, and document technical tax positions and accounting conclusions.
- Monitor federal and state tax law developments and assess potential financial statement impact.
- Lead the defense for federal/state tax audits and document technical positions on emerging tax law developments.
- Maintain organized and well-documented tax files supporting both provision and compliance processes.
- Support the company’s unclaimed property compliance process.
What you should know/have
- 6+ years of income tax experience in public accounting and/or corporate tax departments
- Bachelor’s degree in accounting required, Master’s in Accounting or Tax preferred
- CPA license or actively pursuing preferred
- Strong experience with ASC 740 income tax provision and tax accounting under US GAAP
- Experience with partnership and corporate income tax returns (Forms 1065 and 1120) is a plus
- Experience working with multi-state tax environments preferred
- Experience supporting external financial statement audits related to income taxes
- Experience with tax research tools (RIA Checkpoint, BNA, or CCH)
- Experience with Oracle Fusion and/or Oracle Tax Fixed Assets is a plus
- Strong written and oral communication skills required
- Strong proficiency in Microsoft Excel and other MS Office applications
- Experience with Alteryx is a plus
- Strong analytical and problem-solving skills
- Ability to gather, organize, and analyze complex financial data
- Ability to manage multiple priorities and work cross-functionally with accounting, finance, and external advisors
- Supervisory or project management experience is a plus
What we’ll offer in return
- Full-Time Salary Position with a competitive salary.
- Medical, Dental, and Vision benefits.
- 401K with company match.
- A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
- A great wellness program to keep you healthy and happy both physically and mentally.
- Access to opportunities to expand your skill set and share your knowledge with others across the organization.
- A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
- A seat in one of the fastest-growing companies in the country.
Other requirements
To be able to do your job at Carvana, there are some basic requirements we want to share with you.
- Must be able to read, write, speak and understand English.
Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
Legal stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
#LI-Onsite
Ready to apply?
Apply to Carvana
About Carvana
If you like disrupting the norm and are looking to join a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. I mean, have you seen our vending machine?!
We are looking for people who are excited to thrive in an environment of impactful change. Team spirit is evident at Carvana and everyday we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make data- and process-driven decisions in everything we do. Here are a few of our stories! We’ve been changing the game since 2013, and we’re not taking our foot off the gas now.
About the team and position
The Manager OR Senior Manager, Talent Development is obsessed with people, ensuring they love their job, and executing a holistic people plan & strategies to elevate the employee experience and continuously raise the bar on the performance & development of our people. This role is responsible for partnering with department leadership to drive organizational effectiveness through the execution and management of multiple Talent programs and processes, such as performance management, talent development, organizational development, and employee engagement. This team collaborates with, but is NOT directly responsible for recruiting, payroll, benefits, or training. The Senior Manager is a consultative and thoughtful People Operations professional, ready to roll up their sleeves to partner with our fabulous Operations teams.
As a Senior Manager of Talent Development, you will oversee a team of talent development professionals, responsible for driving the effectiveness of talent programs and processes to support the continued growth and development of our Operations teams. In addition, you’ll provide consultation to leaders regarding change management, organizational design, employee engagement, and team effectiveness. You’ll have the opportunity to help shape the future of Carvana’s talent and will see your insights have an immediate impact in an exciting, fast-paced, and rapidly growing company.
The Senior Manager, Talent Development position is based out of our Tempe, AZ Carvana Headquarters, and commutes into the office Monday-Friday.
What you’ll be doing
- Drive and execute defined projects around talent planning, career development, employee development, diversity and employee engagement initiatives
- Build trusting relationships and partnerships with department leaders.
- Partner with department leaders to ensure the most effective organizational structure is in place and that each team member has role clarity as the organization grows and changes
- Successfully deploy talent reviews, promotions and merit increase cycle. Serve as an advisor on compensation related activities.
- Lead change-management efforts of ad-hoc people initiatives, as needed.
- Build and implement programs and processes that will elevate the employee experience.
- Coach department leadership on people strategy including team structure (organizational design), hiring, performance management, compensation, recognition, and learning development.
- Empower managers to build amazing teams by providing them with the necessary tools, resources and training needed – collaborate with Leadership Development team & technical training team to supplement leader & employee development.
- Lead and oversee the development and implementation of leadership development and other development focused programs.
- Collaborate with internal partners in Learning & Design and Technical/Functional Training to create and facilitate relevant and effective development content.
- Assess employee development needs and recommend solutions.
- Work closely with leadership and employees to improve team/leadership effectiveness, build morale, and increase productivity and retention.
- Other duties as assigned
What you should know/have
- Bachelor’s degree from an accredited undergraduate institution.
- 5+ years’ experience in talent development, operations leadership, organizational development, or human resources.
- 5+ years’ of people leadership experience.
- Have prior experience creating or implementing a people strategy for an hourly workforce
- An outstanding communicator with relationship-building skills – your friends would call you authentic, energetic, persuasive, and self-aware. You know when to listen, as well as when to speak up.
- Strong facilitation and project management skills.
- Able to hustle – you get things done even after everyone else has given up, and work hard because you love to. You have a bias towards action.
- Passionate about helping and empowering others.
- Demonstrated track record of developing effective relationships across all levels of the organization.
- Problem solving capabilities with ability to apply judgment and make decisions.
- Displays strong business acumen – sees the big picture and operates with perspective.
- Preference will be given to internal candidates.
- Willingness to travel 25–35% of the time to support teams in the field
What we’ll offer in return
- Full-Time Salary Position with a competitive salary.
- Medical, Dental, and Vision benefits.
- 401K with company match.
- A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more..
- A great wellness program to keep you healthy and happy both physically and mentally.
- Access to opportunities to expand your skill set and share your knowledge with others across the organization.
- A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
- A seat in one of the fastest-growing companies in the country.
Other requirements
To be able to do your job at Carvana, there are some basic requirements we want to share with you.
- Must be able to read, write, speak and understand English.
Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
Legal Stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Ready to apply?
Apply to Carvana
About Carvana...
At Carvana, we’re changing the way people buy and sell cars. With an ambitious vision and a fundamentally different approach designed to be fun, fast, and fair, Carvana became the fastest-growing automotive retailer in history. We expanded nationally, went public on the New York Stock Exchange, sold our 1 millionth car, and reached the Fortune 500, all in just eight years.
Today, with 4 million retail customers and counting, Carvana is both the fastest-growing and the most profitable public automotive retailer, and we’re just getting started. We continue to raise the bar for our customers as we tackle the enormous opportunity still ahead in the largest consumer vertical.
Working here means being part of a team that embraces change, celebrates creative problem solving, and always strives to be better. At Carvana, you’ll have the opportunity to take on meaningful challenges, learn quickly, and help shape the future of automotive retail. If you’re driven to grow and make an impact as part of a collaborative team, you’ll fit right in. Learn more about what it’s like to work here from the people that already do.
Work Model: This is a 100% on-site role at our Tempe office, Monday through Friday.
About the team and position
In today’s world, data is king and this is the team with all the data. If you’re excited about understanding complex data sets from disparate sources, this is the team for you. Our data science and analytics team automates everything Carvana does from modeling consumer behavior to understanding how to make our users’ lives better.
We’re not just building data pipelines; we’re engineering intelligent systems that predict the future and automate complex decisions. This team takes data from across Carvana and external sources to understand past consumer behavior and predict future trends. Whether we’re assessing credit risk, optimizing inventory and pricing strategies, or building AI agents that accelerate our analysts’ productivity, we engineer solutions that directly impact millions of customers. As a Senior Data Engineer on this team, you’ll help architect the technical foundation that makes our data science magic possible and scalable.
What you’ll be doing
- Refactor and productionalize Python code from Data Scientists and Analysts, transforming experimental notebooks into reliable, maintainable, and production-ready applications with proper testing, error handling, and documentation.
- Design, architect, and maintain robust, scalable predictive modeling data pipelines across our data science ecosystem.
- Design, develop, and maintain internal tooling that accelerates productivity for our Analysts, Data Scientists, and Data Engineers.
- Support data scientists and software engineers in building and deploying new RESTful services.
- Apply software engineering best practices including code reviews, version control, testing frameworks, and continuous integration to ensure high-quality, maintainable codebases.
- Design and develop high-availability applications using technologies like Docker and Kubernetes with focus on scalability, reliability, and observability.
- Develop comprehensive solutions for application logging, error reporting, alerting, and task scheduling across distributed systems.
- Design both relational and non-relational data models for optimal storage and retrieval, considering performance, cost, and maintainability.
- Create robust ETL/ELT processes to integrate data between different systems and formats, ensuring data quality and lineage tracking.
- Design processes that contain sensitive data in a responsible manner (using certificates, hashing, AD permissions), ensuring that necessary security practices are followed.
- Read beyond initial project specifications to identify opportunities for improvement, additional functionality, and technical debt reduction.
- Collaborate with stakeholders to translate business requirements into scalable technical solutions.
- Mentor junior engineers and provide technical guidance on software engineering practices and data architecture decisions.
- Stay current with emerging technologies in data engineering, AI/ML tooling, and agentic workflows that can enhance team capabilities.
- Excellent communication skills to explain technical concepts clearly
- Other duties as assigned.
What you should know
- Bachelor's degree in Computer Science, Engineering, Applied Math, or Hard Sciences, or similar field from an accredited undergraduate institution required.
- 5+ years of experience in data engineering and data warehousing.
- 2+ years of experience building production systems designed for scalability, availability, and robustness with emphasis on code quality and maintainability.
- Strong software engineering fundamentals including object-oriented design, design patterns, testing methodologies, and code review practices.
- Strong experience with at least one cloud service platform provider (AWS, GCP, Azure).
- Strong coding and application development skills in Python.
- Strong experience with enterprise software development using modern tools and approaches including:
- Docker, Kubernetes, and container orchestration
- Continuous Integration/Continuous Deployment (CI/CD) pipelines
- Version control systems (Git) and collaborative development workflows
- Code quality tools (linting, static analysis, dependency management)
- Fluency in SQL and NoSQL databases with understanding of data modeling and optimization techniques.
- Knowledge of API design, microservices architecture, and integration patterns for connecting AI agents with backend systems.
- Familiarity with DevOps principles and CI/CD pipelines
- Ability to independently manage and prioritize efforts and complete projects.
- Experience with AI/ML tooling and agentic workflow development is a strong plus.
- Strong communication skills with ability to explain technical concepts to both technical and non-technical stakeholders.
The technical stack you’ll be able to work with includes
- Docker / Kubernetes
- Cloud service platform providers (GCP, Azure)
- Python
- Flask
- Object-oriented Programming
- Data Science ecosystem (numpy, scikit-learn, Jupyter)
- Snowflake
- SQL Server and various database technologies
- Apache Spark, DataBricks
- Git
What we’ll offer in return
- Full-Time Salary Position with a competitive salary.
- Medical, Dental, and Vision benefits.
- 401K with company match.
- A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
- A great wellness program to keep you healthy and happy both physically and mentally.
- Access to opportunities to expand your skill set and share your knowledge with others across the organization.
- A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
- A seat in one of the fastest-growing companies in the country.
Other requirements
To be able to do your job at Carvana, there are some basic requirements we want to share with you.
- Must be able to read, write, speak and understand English.
Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
Legal stuff
Hiring is contingent on passing a complete background check. This role is eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Ready to apply?
Apply to Carvana
About Carvana
If you like disrupting the norm and are looking to join a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. I mean, have you seen our vending machine?!
We are looking for people who are excited to thrive in an environment of impactful change. Team spirit is evident at Carvana and everyday we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make data- and process-driven decisions in everything we do. For more information on Carvana and our mission, learn more about what it’s like to work here from the people that already do.
About the team and position
Carvana's Recon operation spans 36 sites and is on a path to support 3 million cars per year. Getting there requires more than hiring — it requires building a training system that consistently develops skilled associates, advances internal talent, and catches performance gaps before they compound.
The Manager, Training Strategy owns one program of that system end-to-end. There are three versions of this role — Entry-level, Technician and Cosmetic — and each Training Program Manager is the single accountable owner of their program from content design through field delivery and performance measurement. This is the connective tissue role: the bridge between Recon Operations (who define what good looks like on the floor), Instructional Designers (who build the content), and Product (who embed training into our tools), and Analytics (who measure whether it's working).
This is an operational leadership role that requires deep field presence, the ability to build trusted relationships with Associate Directors and General Managers across dozens of sites, and the discipline to protect training time even when production pressure is high. The standard this role is held to is simple: is every associate in my tier on track, at every site, right now?
This position is based at our corporate headquarters in Tempe, AZ and requires travel up to 25% of the time.
What you will do
Program Execution and Lifecycle Management
- Own execution of the full training program lifecycle— from gap analysis and content development to field delivery and performance measurement, ensuring continuous improvement loop. Own operational readiness by building and maintaining the training calendar, managing deployment schedules, certification cycles, and site visit cadence.
- Own the launch of the training program at new or newly qualifying sites — from trainer identification through the first certification cycle
- Own field communications for your program — ensure curriculum updates, cert changes, and new requirements land clearly and consistently at the site level
- Define and execute a blended learning strategy, both online via Workday/Carli and offline via side-by-side OTJ training.
- Lead and refine SOPs and workflows
Field Relationships and Alignment
- Serve as the primary bridge between content creation (Instructional Designers) and site-level Associate Directors and General Managers — ensure alignment before anything rolls out
- Build trusted relationships with Inspection Center leaders to ensure training time is protected and treated as an operational priority, not a corporate requirement
- Translate what you observe in the field into content update requests for Instructional Designers
Performance Monitoring and Improvement
- Own metrics by monitoring standard work adherence through validation, progress, and productivity; proactively surface gaps, insights, and trends
- Partner with Analytics to measure, monitor, and interpret progress to develop reporting for internal stakeholders and operators
- Own the remediation and action plans for chronically underperforming training sites to prevent compounding gaps, and partner with Inspection Center General Managers to implement solutions
Trainer Development and Accountability
- Partner with Inspection Center General Manager to select, onboard, and maintain a high-quality bench of certified Trainers to ensure zero program downtime
- Own structured feedback and ongoing development for Trainers through regular observations
- Own train-the-trainer materials, certification criteria, and the ongoing Trainer development cadence
- Track Trainer quality metrics by site — standard work fidelity, associate ramp outcomes, curriculum adherence
What you should know/have
- 6+ years of experience in training program management, human capital, learning and development, operations, or a related field
- Proven ability to design and run training programs at scale — not just build content, but own delivery consistency across a distributed footprint
- Proven ability to develop training needs assessments, training strategies and training plans with key stakeholders across the business
- Strong data literacy — comfortable interpreting standard work results, certification completion funnels, ramp rates, and quality miss rates and using that data to drive program decisions
- Demonstrated track record of collaboration with field or site-level operations leaders and driving accountability to program adherence
- Strong project management and organizational skills — ability to manage multiple programs and timelines simultaneously without losing accountability
- Excellent written and verbal communication skills; proven ability to communicate effectively across all levels of an organization
- Willingness to travel up to 25%
It would be great if you also have
- Master’s in Business, Supply Chain, I/O Psychology, Learning Design or related degree.
- Experience with Google Suite.
- Experience in consulting.
- Project management certification.
What we’ll offer in return
- Full-Time Salary Position with a competitive salary.
- Medical, Dental, and Vision benefits.
- 401K with company match.
- A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
- A great wellness program to keep you healthy and happy both physically and mentally.
- Access to opportunities to expand your skill set and share your knowledge with others across the organization.
- A company culture focused on high performance and bar-raising, with vast opportunity to learn and grow.
Other requirements
To be able to do your job at Carvana, there are some basic requirements we want to share with you.
- Must be able to read, write, speak and understand English.
Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
Legal stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Ready to apply?
Apply to Carvana
About Carvana
Our mission is simple, we are changing the way people buy cars. We are the first 100% online car-buying experience, which means we have no sales team and no commission-based positions within our company. We are completely disrupting the auto industry by removing the painful process of the dealership experience and replacing it with a seamless and convenient online platform. Here at Carvana we are passionate about delivering exceptional service to every customer! After purchasing a vehicle online, the customer can choose to have that vehicle delivered straight to their doorstep, or if they live near one of our awesome vending machines they can pick it up there. One of our customer advocates will meet them with a BIG coin so they can experience our unique way of receiving their vehicle!
The Associate, Training & Internal Communications will work closely with the ADESA and Wholesale teams and will be responsible for developing and conducting employee training programs for the organization. You will create and deliver high-quality, impactful training and educational materials to employees. Additionally, you will design and execute best-in-class change management programs; often designing multiple programs at a time. The ideal candidate must be prepared to serve as an ambassador for the Internal Communication & Training Team, and create a high-performing culture through impactful training programs and educational materials. In this position, you will design, develop, administer, and evaluate training programs in connection with long-term company goals.
What you’ll be doing
- Assess and design learning programs based on learning and behavior change gaps.
- Partner with Leadership and team members to gain knowledge of work situations requiring training.
- Create and develop change plans on policies, procedures, regulations, business initiatives, and technologies and assist in the execution of change plans.
- Develop teaching aids such as training handbooks, eLearning's, demonstration models, multimedia visual aids, computer tutorials, and reference workshops.
- Leverage AI tools and emerging learning technologies to enhance content creation, personalize learning experiences, and scale program delivery.
- Develop and deliver internal communications for new initiatives, pilots, and product launches—translating complex concepts into clear, concise, and audience-appropriate messaging that drives understanding and adoption.
- Participate in regular check-ins with project team members and trainees to measure progress and evaluate the effectiveness of training.
- Ability to interpret technical data, processes, operating and maintenance instructions, and procedure manuals.
- Travel to auction sites approximately 10–15% of the time to observe real-world operations, support training delivery, and ensure alignment between learning programs and on-the-ground execution.
- Drive program management.
What you should have
- A bachelor’s degree from an accredited undergraduate institution is preferred.
- 1-3 years of training, adult learning, or other relevant experience; level will be determined based on experience.
- Experience with Google Suite
- Excellent communication, including written, oral, facilitation, and presentation skills.
- Flexible, creative, and innovative, with the ability to manage responsibilities and priorities in a fast-paced, growth-oriented, and time-critical environment.
- Solid organization, project management, and planning skills.
- Ability to interact effectively with all departments and employee levels.
- Strong abilities in, dealing with ambiguity, problem-solving, critical thinking, and being analytical.
- Knowledge of adult learning methodologies, learning management systems, and training delivery platforms.
- Have a sense of humor. Kinda serious about this one…
- Have an understanding of the value of teamwork and how teams work.
- Have a heightened sense of urgency, heightened attention to detail, and be able to communicate our customer offering.
- You will not leave your personality at home. We thrive by building a team with unique perspectives. Our strength is in our diversity of opinions.
Other requirements:
To be able to do your job at Carvana, there are some basic requirements we want to share with you.
- Must be able to read, write, speak, and understand English.
We’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
Legal stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Ready to apply?
Apply to Carvana
About Carvana...
At Carvana, we’re changing the way people buy and sell cars. With an ambitious vision and a fundamentally different approach designed to be fun, fast, and fair, Carvana became the fastest-growing automotive retailer in history. We expanded nationally, went public on the New York Stock Exchange, sold our 1 millionth car, and reached the Fortune 500, all in just eight years.
Today, with 4 million retail customers and counting, Carvana is both the fastest-growing and the most profitable public automotive retailer, and we’re just getting started. We continue to raise the bar for our customers as we tackle the enormous opportunity still ahead in the largest consumer vertical.
Working here means being part of a team that embraces change, celebrates creative problem solving, and always strives to be better. At Carvana, you’ll have the opportunity to take on meaningful challenges, learn quickly, and help shape the future of automotive retail. If you’re driven to grow and make an impact as part of a collaborative team, you’ll fit right in. Learn more about what it’s like to work here from the people that already do.
Work Model: This is a 100% on-site role at our Tempe office, Monday through Friday.
About the team and position
Carvana’s Marketplace division powers our B2B offerings, including our $2B Sell to Carvana and Carvana Wholesale businesses, plus our ADESA auctions. We’re looking for a strategic and analytical leader who blends data-driven rigor with sharp intuition to grow buyer demand and retention in these spaces.
In this role, you’ll design and scale digital marketing and engagement across web, app, email, SMS, and push using cutting-edge technology. Your work will directly impact wholesale business metrics by making it easier — and more trusted — for customers to engage and transact.
You’ll work in a collaborative, fast-moving environment, turning high-level business opportunities into solutions to launch, test, and scale quickly.
What you’ll be doing
- Leading the development of the marketing budget for Carvana's rapidly growing markets and diverse marketing channels, including search marketing, social media, and YouTube, while directly owning the profit and loss responsibilities.
- Designing and executing A/B tests on different marketing channels, and creative elements of campaigns.
- Managing and mentoring junior members of the quantitative marketing team.
- Analyzing large data sets in Excel, SQL, Python or similar to actively monitor campaign performance and identify opportunities for top-line growth and/or efficiency gains.
- Building and informing the development of dashboards built with Tableau, Excel, or similar to communicate marketing performance and identify opportunities for improvement.
- Regularly updating the Carvana executive team on marketing performance and strategy.
- Managing relationships with critical business partners like Google, Facebook, and media buying agencies.
- Collaborating with the Brand and Data Science teams to ensure alignment with Carvana’s creative strategy and to leverage the full extent of our internal analytics capabilities.
- Run competitive analyses to place smart bets and out-innovate incumbents.
- Designing and identifying marketing levers to retain, reactivate, and further monetize digital users.
- Other duties as assigned.
What you should have
- Analytical mindset with exceptional critical thinking capabilities.
- Comfort navigating and manipulating large data sets to identify trends and underlying drivers.
- Experience with SQL (with Tableau and/or Python being a strong plus!)
- Experience leading and managing teams of analysts and leading analytical initiatives.
- Ability to thrive (and preference to work) in a dynamic, fast-paced environment with frequently changing goals and deadlines.
- Demonstrated intellectual curiosity and interest in solving problems, particularly using data to help answer somewhat nebulous questions (e.g., how consumers make purchasing decisions).
- Excellence in implementation, including attention to detail and strong organizational skills.
- Bachelor's degree in math, statistics, engineering, computer science, or business analytics, or similar field from an accredited undergraduate institution required.
It would be great if you also had
- 2-3 years of post-MBA experience in management consulting, strategy, or P&L ownership roles.
- Omni-channel product or marketing experience (web, mobile, email, push, SMS).
What we’ll offer in return
- Full-Time Salary Position with a competitive salary.
- Medical, Dental, and Vision benefits.
- 401K with company match.
- A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
- A great wellness program to keep you healthy and happy both physically and mentally.
- Access to opportunities to expand your skill set and share your knowledge with others across the organization.
- A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
- A seat in one of the fastest-growing companies in the country.
Other requirements
To be able to do your job at Carvana, there are some basic requirements we want to share with you.
- Must be able to read, write, speak and understand English.
Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
Legal stuff
Hiring is contingent on passing a complete background check. This role is eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Ready to apply?
Apply to Carvana
About Us
ADESA, a Carvana-owned company, currently operates over 50 locations throughout the U.S. Our auto auctions, some up to 200 acres, provide a wide array of vehicle services that surround our wholesale vehicle remarketing efforts, including retail and wholesale reconditioning, transportation, keys, data analytics, and many of our sites serve as market hub distribution centers for Carvana. We remarket hundreds of thousands of vehicles across North America from Dealers, Commercial Lenders, Manufacturers & more. We work in a service industry and embrace a "we" versus "I" culture - help others, and they will help you. Our industry is fun, fast-paced, and competitive, and filled with the best people who are passionate about what they do. We're also excited about the future! As an industry leader, ADESA is poised for expansion, including investments in facilities, sales growth, and an ever-increasing growth in customer inventory of vehicles for us to remarket! We are looking for great people who want to take this journey with us!
Role and Team
We are seeking a highly analytical, detail-oriented, and customer-focused Specialist, Central Arbitrations to join the ADESA Central Operations team. This role is fundamentally a neutral problem-solver and a guardian of the arbitration process, crucial for ensuring procedural integrity and mitigating financial risk across all transactions. The Specialist meticulously investigates claims, mediates disputes, and facilitates fair, evidence-based resolutions between buyers and sellers, often navigating complex scenarios with information asymmetry. This position requires deep understanding and application of multi-layered rulesets, professional communication, and strong conflict resolution skills to maintain a consistent and transparent auction system.
Responsibilities
- Manage the full lifecycle of arbitration claims, from initial investigation and first response to ongoing follow-ups and final resolution.
- Conduct meticulous, evidence-based investigations by thoroughly reviewing Vehicle Details Pages and third-party inspections (e.g., One Guard), comparing conflicting evidence to determine claim validity.
- Apply and interpret a complex, multi-layered ruleset, including NAAA Arbitration Policy and ADESA Arbitration Policy, to ensure procedural integrity and fair outcomes.
- Mitigate financial risk by conducting thorough financial analysis, using concession calculators to formulate fair offers, and ensuring justified concessions and secure asset handling during high-risk unwinds.
- Perform comprehensive vehicle history verification using third-party tools (AutoCheck, Carfax, Auto Data Direct) for issues like title brands or potential odometer rollbacks.
- Coordinate the entire vehicle return and unwind process when sales are cancelled, ensuring the physical securing of the vehicle and title.
- Investigate and resolve issues related to late or missing titles using internal systems (Carma, ARC), collaborating with the dedicated Titles Team for updates and resolution.
- Act as a neutral mediator in disputes, utilizing excellent negotiation and conflict resolution skills to facilitate fair outcomes and de-escalate challenging customer interactions, including managing unresponsive buyers.
- Serve as a key liaison with internal teams, including Central Arbitration Team Leads (for guidance, escalations, approvals), Carvana Accounting (for processing financial outcomes), ADESA Auction Operations/Field Teams, Carvana CX/DSAs, and ADESA Clear Customer Service.
- Communicate professionally and clearly with external parties, including ADESA Clear Buyers/Dealers, Third-Party Inspectors, and Manheim Arbitrators, regarding claim statuses, decisions, and resolutions.
- Handle less frequent but critical responsibilities such as resolving local auction logistics issues, managing fraud-related claims (stolen/impounded vehicles), and proactively addressing Post-Sale Inspection (PSI) failures.
- Maintain meticulous records of all claims, investigations, communications, and resolutions within relevant systems, ensuring strict adherence to company policies and procedures.
Qualifications, Skills, and Attributes
- High School diploma or equivalent required; Bachelor's degree preferred.
- Previous experience in a role requiring meticulous attention to detail, procedural adherence, and evidence-based decision-making.
- Analytical & Evidence-Based Decision Making: Proven ability to gather, review, and compare evidence to determine claim validity and fair resolution.
- Meticulous Attention to Detail & Rule Application: Ability to meticulously follow multi-step SOPs and quickly learn, retain, and apply complex, multi-layered rulesets.
- Exceptional Communication & Conflict Resolution: Strong written communication for conveying decisions professionally; excellent negotiation, de-escalation, and dispute resolution skills for intricate situations.
Beneficial Attributes:
- Background in automotive mechanics or reconditioning.
- Familiarity with AI tools for data analysis or communication.
ADESA Benefits and Perks
Competitive Pay | Quality Benefits | Holiday and Paid Time Off | Education and Equipment Reimbursement Programs | Matching 401(k) | Career Path Opportunities | And More!
Other Requirements
To be able to do your job at ADESA, there are some basic requirements we want to share with you. Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
- Must be able to read, write, speak, and understand English.
Legal Stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. ADESA is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. ADESA also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Ready to apply?
Apply to Carvana
About Carvana
If you like disrupting the norm and are looking to join a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. I mean, have you seen our vending machine?!
We are looking for people who are excited to thrive in an environment of impactful change. Team spirit is evident at Carvana and every day we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make data and process-driven decisions in everything we do. Here are a few of our stories! We’ve been changing the game since 2013, and we’re not taking our foot off the gas now. For more information on Carvana and our mission, learn more about what it’s like to work here from the people that already do.
About the team and position
We’re looking for an experienced and proven Talent Acquisition Team Lead to join our unique and exciting organization, supporting Talent Acquisition efforts within our Operations Talent team. The Team Lead, Talent Acquisition will have the unique opportunity to build, develop, and lead the execution of full life-cycle recruiting for Carvana’s Operations teams, while guiding a recruiting team to meet (or crush) high-volume hiring targets.
In this role you’ll lead your team to success in one of our company’s top priorities - staffing Carvana’s Operations teams with top talent. You’ll also develop strong business relationships with your business partners and internal customers. Most importantly, you’ll see your efforts and insights result in an immediate, tangible impact every day in a company that’s been (and will continue) changing the game.
Work Location
This role is located at our Corporate HQ in Tempe, AZ and is performed on-site, 5 days a week.
What you’ll be doing
- Guide and lead the day to day full life-cycle recruiting efforts, including hiring events and/or leadership recruiting where applicable, for Operations recruiting.
- Inspire, motivate, and lead a recruiting team to ensure individual and team KPIs/metrics and hiring targets are being met.
- Train, guide, and support team members in developing recruiting strategies and initiatives for their areas of focus.
- Review and analyze data to identify trends; recommend solutions to improve recruiting effectiveness, identify efficiencies, and increase quality of hire.
- Monitor and maintain weekly and monthly reports to track staffing, hire rate, candidate pipeline, and other metrics necessary to identify recruitment gaps and overall effectiveness.
- Onboard and train new team members, and support with local in-market training when needed.
- Collaborate with hiring managers to anticipate and meet evolving hiring needs.
- Develop team to leverage a diverse "toolbox" of creative and traditional sourcing techniques, efficiently screening candidate resumes against required skill sets.
- Support Operations leadership job requisitions from source to hire.
- Ensure a candidate-centric approach, aligned with both the needs of the candidate and our employer brand.
- Partner with Talent Development, HR Operations, and Operations leadership to help translate talent needs into quality candidates and new hires.
- Constantly think of new ways to improve all things recruiting, including the candidate experience, interview practices, funnel-building, reporting, quality of hire, hiring manager experience, and more.
- Other duties as assigned.
What you should know/have
- Bachelor’s degree from an accredited undergraduate institution.
- 5+ years experience in full-cycle recruiting, including experience in leadership recruiting.
- 2+ years experience leading a team/others.
- Experience using virtual recruitment (social media, LinkedIn, resume sourcing, virtual career fairs).
- Experience working with an ATS, preferably Greenhouse.
- Exceptional interpersonal, written and verbal communication skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Ability to coach and motivate others with strong influencing skills.
- Energy and drive to accomplish goals, meet deadlines, and find solutions.
We’d love it if you also have
- Experience specifically in high-volume recruiting (2+ years preferred).
- Recruiting experience in the automotive industry.
- Experience coordinating and leading effective hiring events.
- Experience leading newer people leaders (Team Lead level)
What we’ll offer in return
- Full-Time Salary Position with a competitive salary.
- Medical, Dental, and Vision benefits.
- 401K with company match.
- A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
- A great wellness program to keep you healthy and happy both physically and mentally.
- Access to opportunities to expand your skill set and share your knowledge with others across the organization.
- A company culture focused on high performance and bar-raising, with vast opportunity to learn and grow.
Other requirements
To be able to do your job at Carvana, there are some basic requirements we want to share with you.
- Must be able to read, write, speak, and understand English.
Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
Legal stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Ready to apply?
Apply to Carvana
About Carvana
At Carvana, we’re changing the way people buy and sell cars. With an ambitious vision and a fundamentally different approach designed to be fun, fast, and fair, Carvana became the fastest-growing automotive retailer in history. We expanded nationally, went public on the New York Stock Exchange, sold our 1 millionth car, and reached the Fortune 500, all in just eight years.
Today, with 4 million retail customers and counting, Carvana is both the fastest-growing and the most profitable public automotive retailer, and we’re just getting started. We continue to raise the bar for our customers as we tackle the enormous opportunity still ahead in the largest consumer vertical.
Working here means being part of a team that embraces change, celebrates creative problem solving, and always strives to be better. At Carvana, you’ll have the opportunity to take on meaningful challenges, learn quickly, and help shape the future of automotive retail. If you’re driven to grow and make an impact as part of a collaborative team, you’ll fit right in. Learn more about what it’s like to work here from the people that already do.
THIS IS A 100% ON-SITE POSITION (Monday through Friday)
What you’ll be doing:
- Handling escalated basic service desk escalations.
- Handling the responsibilities of IT equipment which includes asset management, shipping, inventory and set-up.
- Assisting with basic desk-side support issues, meeting rooms and other AV, TV, and projector issues.
- Solving challenging technical issues using communication tools and internal support resources, while providing prompt and professional communication.
- Reviewing incoming Service Desk tickets to diagnose problems, gather additional information, and identify solutions.
- Using excellent judgment skills to be able to properly evaluate situations and determine if the issue can be resolved quickly over the phone/email or be escalated appropriately.
- Providing Onboarding Support to new Carvana employees (hardware deployment, software update/deployment, move in day technical support)
- Serving as a resource for questions, inquiries and escalations from Tier 1 team
- Logging all technical issues in ServiceNow with as much detail as possible.
- Other duties as assigned.
What the job requires:
To be able to do your job at Carvana, there are some basic requirements we want to share with you.
- High School diploma or equivalent
- Minimum 2-3 years of experience in the technical support field.
- Ability to read, comprehend and execute on intermediate level technical knowledge articles.
- Able to effectively communicate with team members to help resolve issues.
- Ability to travel between multiple Phoenix headquarters locations.
- Valid and current driver’s license.
- Excellent time management & prioritization skills.
- Experience troubleshooting and administering one of the three major endpoint operating systems, Windows, MacOS, and ChromeOS
- Experience with G Suites, Okta, ServiceNow, Jira, and Workspace One
- Ability to blend creativity, problem solving, and technical skills to support end-users
- Experience with major types of mobile devices (iOS, Android Devices)
- Skills in Windows Operating System (recent flavors: Windows 10 & 11).
- Experience with troubleshooting AV equipment such as HD TVs or Projectors.
- The ability to effectively communicate with remote users via phone or email and troubleshoot problems using remote connectivity tools or sometimes in the blind.
- High level of learning agility, and an aptitude for dealing with a fast paced-work environment
- Maintaining dynamic troubleshooting skills while dealing with ambiguous situations or issues
- Be willing to take on new projects even if that means learning something new
Legal Stuff…
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Ready to apply?
Apply to Carvana
ANALYST, CORPORATE RISK AND INSURANCE ANALYTICS
About Carvana
At Carvana, we sell cars, but we are not salespeople. We have made it our mission to create a hassle-free way for people to buy and sell cars. We saw a huge problem with how much of a headache it is to buy a car the traditional way, so we committed ourselves to put customer satisfaction at the core of our business. We have built a no-pressure, no-haggle online car buying experience that saves our customers time and money. Customers can search through thousands of vehicles online, see full 360-degree views of both the interior and exterior of the vehicles before deciding to go through the purchasing process.
For more information on Carvana and our mission, sneak a peek at our company introduction video or learn more about what it’s like to work here from the people that already do.
About the team
The Corporate Risk and Insurance team’s core function includes strategic procurement of all corporate insurance policies, comprehensive claims management from the first report of an event to final settlement, and accurate financial reporting. We are a proactive team committed to minimizing the company's exposure to risk and operational continuity. The team uses a Risk Management Information System (RMIS) to manage the insurance program, claims and house its data.
About the position
The Analyst, Corporate Risk and Insurance Analytics is a highly visible role within our Corporate Risk and Insurance team, sitting at the intersection of risk strategy and data. You will identify emerging risk trends and opportunities through data-driven analysis, using complex datasets to deliver insights and recommendations that directly inform leadership decisions. Your primary focus will be developing and maintaining analytics related to the company’s claims, commercial insurance program, and supporting the company’s broader risk management strategy.
You will report directly to the Associate Director of Corporate Risk and Insurance and work closely with department leaders, the RMIS Administrator, and other internal stakeholders to achieve company objectives.
This role is in-person, Monday-Friday at our corporate headquarters in Tempe, Arizona.
What you’ll be doing
- Serve as the primary contact for Corporate Risk and Insurance data needs, partnering with cross-functional stakeholders to understand and address analytical requirements.
- Develop and maintain dashboards and reports from raw data that provide actionable insights to Risk Management leadership and business partners.
- Manipulate and analyze data from a wide range of sources, including various internal sources and data integrations within the RMIS, to build a deep understanding of the company’s risk profile.
- Leverage your dashboards and analyses to serve as a subject matter expert, delivering clear, valuable insights to Risk Management Leadership.
- Serve as the administrator and primary data owner for the Corporate Risk and Insurance Snowflake database, managing access controls, maintaining integrity, structure and governance of the team’s sensitive data assets within Snowlfake.
- Perform light data engineering tasks, including data masking and unmasking of sensitive and protected datasets, and developing new schemas to support secure data sharing with cross-functional business partners.
- Monitor the quality and integrity of data collected and maintained by the Corporate Risk and Insurance team within the RMIS and source integrations, partnering with team leadership to plan and execute corrective actions when needed.
- Contribute to special projects and initiatives as the team’s capabilities continue to grow.
What you should know/have
- Bachelor’s degree in Business Administration, Economics, Engineering, Finance, Mathematics, or similar field from an accredited institution required.
- General knowledge of the commercial insurance industry and commercial risk is helpful, but not required.
- 3+ years of experience in data, reporting, or analytics.
- Strong analytical skills with proficiency in Snowflake and SQL.
- Familiar with ETL processes and can autonomously get data from various sources and/or work with data engineering on complex data sets and integrations.
- Proficiency in data visualization software, such as Tableau and SSRS.
- Proficient in statistical measures, techniques, and data literacy best practices.
- Thorough knowledge of Microsoft Office Suite (Word, Excel, PowerPoint), Google Office.
- Demonstrated ability to work independently, manage projects end-to-end, and deliver results in a team environment.
- Ability to communicate effectively and work collaboratively with internal peers and external vendors.
- Excellent written and communication skills.
- Ability to exercise prudent discretion when handling confidential and sensitive information.
- General knowledge of the commercial insurance industry or risk management is a plus, but not required. Prior experience with risk or insurance data is a bonus and will support a faster ramp.
What we’ll offer in return:
- Full-Time Salary Position with a competitive salary.
- Medical, Dental, and Vision benefits.
- 401K with company match.
- A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more..
- A great wellness program to keep you healthy and happy both physically and mentally.
- Access to opportunities to expand your skill set and share your knowledge with others across the organization.
- A company culture focused on high performance and bar-raising, with vast opportunity to learn and grow.
Other requirements
To be able to do your job at Carvana, there are some basic requirements we want to share with you.
- Must be able to read, write, speak and understand English.
Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
Legal stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Ready to apply?
Apply to Carvana
About Carvana
If you like disrupting the norm and are looking to join a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying and selling experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. I mean, have you seen our vending machine?! We are looking for people who are excited to thrive in an environment of impactful change. Team spirit is evident at Carvana and everyday we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make data- and process-driven decisions in everything we do.
About the team and position
We don't do boring HR here. As a Senior Talent Partner, you're part strategist, part coach, part culture champion — and fully embedded in the teams you support. You'll partner directly with leaders across the business on everything from performance management and talent development to org design and employee engagement. Think of yourself as the person who connects the dots between great people and great outcomes.
You'll roll up your sleeves (figuratively… or literally, we don't judge) and help build talent programs that actually work — not just look good on paper. You'll make smart, data-informed calls even when the picture isn't perfectly clear, and you'll introduce programs and processes that feel like Carvana, not like they came out of an HR textbook. No two days look the same, and that's exactly how we like it.
The ideal candidate is a self-starter who geeks out over solving people challenges, thrives in ambiguity, and gets fired up about continuous improvement. Most importantly, you'll see the impact of your work immediately — in a company that's moving fast and growing faster.
Work Environment
To effectively cultivate meaningful relationships and drive collaboration and partnership, this is a fully on-site role based at our Corporate Headquarters. We believe that “rolling up our sleeves” and working closely with our leaders is best achieved through frequent, in-person engagement. Expected Travel to various field locations across the country as needed to support talent initiatives.
What You'll Be Doing
- Drive organizational impact through a consistent on-site presence, building real partnerships with leaders, peers, stakeholders, and SMEs — not just scheduling syncs. That means proactive engagement across channels, including frequent face time at HQ and field locations around the country.
- Co-creating people and talent strategies with your assigned departments — mapping out roadmaps for attraction, engagement, development, coaching, and retention. Turning big-picture strategy into tangible milestones that actually get done.
- Being the trusted advisor who sees around corners — anticipating needs, recommending solutions before anyone asks, and building contingency plans that keep things moving.
- Serving as the bridge between business leaders and People Ops teams (Total Rewards, Talent Acquisition, Leadership Development, Benefits & Leaves, HR Ops) — maximizing impact and cutting redundancy.
- Coaching managers and leaders 1:1 — checking in, helping them hit their commitments, and delivering honest, timely feedback (respectfully, of course — we're direct, not rude).
- Running talent needs assessments, looping in the right experts, and staying ahead of internal and external trends. Prioritizing ruthlessly — big rocks first.
- Designing and driving talent initiatives that improve processes, level up leaders, and make the employee experience genuinely better — always with a continuous improvement mindset.
- Tracking performance against key talent metrics, reviewing the data with leaders, and using it to inform real decisions — not just pretty dashboards.
- Supporting performance management, defining career paths, and fostering a culture where development isn't a checkbox — it's the norm.
- Staying plugged into business strategy so your talent advice is always relevant, timely, and forward-looking.
- Leading large-scale change management within your departments — leveraging strong communication skills (written, verbal, and reading-the-room). You know how to influence up and across.
- Other duties as assigned
What You Should Know/Have
- Bachelor's degree required; Master's in Business, HR, I/O Psychology, or related field preferred
- 5+ years in Operations Leadership, Talent Development, OD, HR, Training, or a related field
- 2+ years partnering with senior leaders on talent initiatives, including coaching managers
- Experience with HR tech required — Workday experience is a bonus
- Strong organizational and project management chops
- Comfortable communicating in person and through tech (email, Slack, Zoom — you know, the usual)
- Ability to dig into data, spot trends, and turn insights into action
- High integrity — no shortcuts, no BS
- Confident presenting to groups and making complex ideas click
- Natural ability to coach and motivate others to move
- Energy, drive, and a bias toward getting things done
- Can operate autonomously — you don't need someone looking over your shoulder
- Willingness to travel 25–35% of the time to support teams in the field
Other requirements
To be able to do your job at Carvana, there are some basic requirements we want to share with you.
- Must be able to read, write, speak and understand English.
Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
Legal stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
#LI-Onsite
Ready to apply?
Apply to Carvana
About Carvana
“We believe CVNA is in the early stages of becoming the next U.S. retail category killer.”
– Stephens Investment Bank, Analyst Report, Sept. 2024
“Growing a capital and labor intensive, industrial type asset at a 40% clip is unchartered territory…”
– JP Morgan Chase, Analyst Report, Jan 2026
Building leading-edge technology has been at the core of Carvana’s strategy since our founding, driving us to become the 3rd fastest company in history to organically reach the Fortune 500 following only Amazon and Google. Today, we remain founder-lead and as ambitious as ever. In 2024, we have not only emerged as the fastest growing automotive retailer, but also the most profitable thanks to our deep vertical integration across retail, lending, vehicle transportation, wholesale auctions, and more.
If you want to grow not just as an Engineer but as a leader and business-builder, Carvana is the place for you. Our technology teams build:
- End-to-end ecommerce for both selling and buying cars, including everything you see on Carvana.com and in our mobile apps.
- AI-driven customer support across chat, email, SMS, and voice, as well as a proprietary CRM platform to ensure the most efficient and highest quality customer experience.
- 360° vehicle photography and interactive merchandising using cutting edge computer vision and AI techniques.
- The most sophisticated and self-service automotive lending platform in the world.
- Systems and tools behind a nationwide logistics network that has delivered and picked up over 3 million cars via our fully owned and operated fleet of automotive haulers, efficiently managing distribution of our massive inventory to 85% of US driveways.
- Enterprise grade systems for operating the largest vehicle reconditioning facilities in the US, with workflow and automation to guide the work for everything mechanical, electrical, and cosmetic needed to bring each car to our high standards.
- Early adoption and customization of AI tools for optimizing our Developer efficiency and experience.
And much, much more…
This is a fully on-site position, Monday through Friday, at our corporate HQ in Tempe, Arizona.
About the team and position
Do you have a natural curiosity to build new technologies? Are you the type of person who taught yourself a new C# or JavaScript library just for fun? If so, join a dynamic team of engineers aimed at bringing the latest in web application development to a whole new way of buying a car. We are a fast-paced team that is focused on performance, scalability, and reliability to provide the best experience to our customers, both internal and external.
What you’ll be doing
- Drive complex, large-scale projects with cross-functional impact
- Develop loosely coupled solutions that are scalable, testable, modularized, and reusable
- Write clean, scalable, and maintainable code that adheres to best practices
- Work with cloud systems, pipelines, and resources
- Perform data storage and persistence containers querying using SQL, NoSQL, and caching technologies
- Work in a team environment using Agile methodologies
- Work with Kafka for real-time data streaming and processing
- Use Kubernetes for automating deployment, scaling, and management of applications.
- Test, troubleshoot, and optimize application components for maximum speed, security, and scalability
- Collaborate with cross-functional teams to define and design new features
- Conduct code reviews and mentor junior developers
- Stay up-to-date with new technology trends and incorporate them into operations and activities
- Excited to both learn from and help grow their teammates by bringing a diverse, experienced, and collaborative perspective
- Develop solutions leveraging AI technologies, aligning with the company’s architecture and vision
What you should have
- Bachelor's degree in Computer Science, or similar field from an accredited undergraduate institution required.
- Minimum 6+ years of software development experience, either in C# / .NET Core (GraphQL and RESTful server-side via Web API) stacks and cloud services (Azure: Functions, Service Bus, etc.) OR contemporary JavaScript / TypeScript (ES2015+), React Hooks, Next.js
- Experience working on applications that share common resources
- Strong fundamentals in writing effective unit tests
- Experience in debugging and troubleshooting web applications, API integration, and infrastructure
- Maintain a strong focus on both internal and external customers, empathizing with their challenges and understanding their journey through our product
- Effective communication and collaboration skills - Carvana developers work very closely with diverse teams requiring great interpersonal skills and a positive attitude
- Persists in the face of challenges, demonstrating professionalism, determination, and resilience
It would be great if you also had
- Experience using any cloud platform (AWS, Azure, GCP, RedHat, etc.)
- Experience with CosmosDB or other NoSQL databases
- Experience using any message queue, such as Kafka or RabbitMQ
- Experience writing GraphQL interfaced services
- Experience working with authentication and authorization
- Experience with React Query and state management tools
- Familiarity with Storybook and component-driven development
- Familiarity with OAuth 2.0, OpenID Connect, and the PKCE authentication flow
- Experience integrating native device functionality into browser applications
- Comfort in setting up and modifying build and release pipelines for CI/CD
- Proficiency with development tools from the Linux command line
What we’ll offer in return
- Competitive salary and Carvana stock compensation
- Medical, Dental, and Vision benefits
- 401K with company match
- A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more
- A great wellness program to keep you healthy and happy both physically and mentally
- Access to opportunities to expand your skill set and share your knowledge with others across the organization
- A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development
Other requirements
To be able to do your job at Carvana, there are some basic requirements we want to share with you.
- Must be able to read, write, speak and understand English.
Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
Legal Stuff
Hiring is contingent on passing a complete background check. This role is eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Ready to apply?
Apply to Carvana
Pay Range: $20-$21 hourly
Schedules Available:
-
8pm-430am with Mon/Tues OFF
About Carvana
If you like disrupting the norm and are looking to join a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. I mean, have you seen our vending machine?!
We are looking for people who are excited to thrive in an environment of impactful change. Team spirit is evident at Carvana and everyday we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make data- and process-driven decisions in everything we do. Here are a few of our stories! We’ve been changing the game since 2013, and we’re not taking our foot off the gas now. Want more of the story? Check out our background here.
About the team and position
The Safe and Secure Operations Center Associate role is part of a 24/7 security team that analyzes and reports on risks to the company including facility intrusion, natural disasters, terrorism/crime, civil unrest, workplace violence, and other risks. In this role, you will monitor cctv, access control, and alarm systems for Carvana sites nationwide, operate 24/7 emergency phone lines and triage calls from site contacts, and support on-site Safe and Secure Associates in responding to incidents. You will utilize software to recognize incidents that may place the company’s sites, employees, or brand at risk, analyze the potential impact to the business, and escalate appropriately. The ideal candidate for this role will be naturally inquisitive, interested in current events, and able to quickly analyze new information. This is a client-facing support role. The qualifying candidate must be enthusiastic, energetic and must take pride in helping people solve their Safe and Secure problems. The ideal candidate is also comfortable communicating with company employees, from individual contributors through senior leadership, via telephone, SMS, and e-mail communications.
What you’ll be doing
- Deliver exceptional customer service to our internal and external customers.
- Support everything related to our Safe and Secure technology.
- Become proficient with a variety of tools ranging from enterprise video and access control systems and alarm monitoring platforms to various business intelligence sources and internal collaborative tools.
- Answering routine and emergency calls, monitoring alarms and video equipment including video alarms, door alarms, and duress alarms, and providing general assistance to employees, vendors, and guests.
- Utilize the physical security systems to detect, analyze and alert others regarding any condition impacting Carvana employees, assets, or business.
- Select an appropriate course of action utilizing defined protocols to reduce risk and uncertainty and to create optimal outcomes.
- Provide physical security data and information that allows Safe and Secure managers to assess risk and structure policies and procedures to ensure the best physical security.
- Respond to life safety incidents (medical, safety, natural disasters, etc.) and dispatch Safe and Secure Associates, facilities, police, fire, and EMS personnel as required via telephone, and/or software systems.
- Process requests in a timely manner to ensure desired service levels and compliance requirements are met. Ensure adherence to specific Service Level Agreements.
- Exhibit professional behavior and promote positive working relationships.
- Maintain regular and predictable attendance in alignment with departmental/divisional policy.
- Maintain various records of communications and events.
- Evaluate incidents that may impact employees, venues, or offices and escalate accordingly to Safe and Secure management and subsequently to other business units as necessary.
- The Operations Center Associate communicates and disseminates information, using established communication vehicles, to key partners using best practices.
What you should know/have
- High school diploma or GED equivalent.
- Two (2) years previous Security Operations or Call Center experience.
- Ability to work flexible hours and shifts, and potential overtime hours as dictated by business need.
- Demonstrated ability to deliver a consistent, top-notch customer service experience.
- The ability to effectively communicate with remote users via phone or email and troubleshoot problems using remote connectivity tools or sometimes in the blind.
- Ability to meet deadlines working in a fast-paced environment with minimal direction.
- Strong interpersonal and communication skills.
- Ability to balance multiple priorities in a fast-paced environment.
- Action-oriented mentality.
We’d love it if you also had
- Bachelor’s degree (ideally in business, finance or criminal justice) from an accredited college or university.
- Experience with Jira, Wrike and/or MS Project project management software.
What we’ll offer in return
- Full-Time hourly NOT REMOTE OVERNIGHT position with a competitive rate.
- Medical, Dental, and Vision benefits.
- 401K with company match.
- A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
- A great wellness program to keep you healthy and happy both physically and mentally.
- Access to opportunities to expand your skill set and share your knowledge with others across the organization.
- A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
- A seat in one of the fastest-growing companies in the country.
Other requirements
To be able to do your job at Carvana, there are some basic requirements we want to share with you.
- Must be able to read, write, speak and understand English.
Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
Legal stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Ready to apply?
Apply to Carvana
About Carvana
If you like disrupting the norm and are looking to join a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. I mean, have you seen our vending machine?!
We are looking for people who are excited to thrive in an environment of impactful change. Team spirit is evident at Carvana and every day we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make data- and process-driven decisions in everything we do. Here are a few of our stories! We’ve been changing the game since 2013, and we’re not taking our foot off the gas now. Want more of the story? Check out our background here.
About the team and position
The Safe and Secure Operations Center Functional Lead role is part of a 24/7/365 security team that analyzes and reports on risks to the company including facility intrusion, natural disasters, terrorism/crime, civil unrest, workplace violence, and other risks. In this role, you will lead a team that monitors cctv, access control, alarm systems for Carvana sites nationwide, operate 24/7 emergency phone lines and triage calls from site contacts and support on-site Safe and Secure Associates in responding to incidents. You’ll supervise team members using software to recognize incidents that may place the company’s sites, employees, or brand at risk, and provide coaching and guidance to help them analyze the potential impact to the business, and respond or escalate appropriately.
The ideal candidate for this role is passionate about developing and helping team members to achieve individual and team-level results. This role requires the ability to articulate and demonstrate desired behavior, provide timely, effective, and actionable feedback, and to motivate others to balance urgency and quality.
What you’ll be doing
- Oversee day-to-day activities of assigned team; identify team’s strengths and weaknesses; determine areas of opportunity and the appropriate steps to improve.
- Identify and evaluate trends, evaluate outcomes, and develop plans to accomplish team tasks and objectives.
- Engage assigned team, provide appropriate coaching, development and performance management; offer feedback and demonstrate desired skills.
- Create a work and team environment that inspires positive communication, team cohesion, and adherence to Carvana’s Values.
- Proactively communicate information to team members, providing clear understanding of expectations, performance measures, and goals.
- Prevent and resolve conflict among team members.
- Monitor and ensure adherence to systems, policies, procedures, and performance standards.
- Maintain staff by recruiting, selecting, orienting, and training employees.
- Positively reinforce and monitor progress toward team goals.
- Timely and effectively communicate information to other relevant teams and stakeholders.
- Support leadership and participate in implementation and execution of team/department initiatives, and strategies.
- Escalate significant high risk issues to senior-level management as necessary and provide recommendations to ensure our teams are safe and our business operations are maintained.
- Assign and hold team members accountable to work schedules to ensure appropriate staffing to meet relevant KPIs and goals.
- Provide direction to Associates to ensure the appropriate response to routine and emergency calls, alarm and video triggers.
- Assess alarm data, information and create independent recommendations to help drive alarm reduction.
- Assess and lead ROC response to life safety incidents (medical, safety, natural disasters, etc.) and determine proper course of action for Safe and Secure Associates, facilities, police, fire, and EMS personnel as required via telephone, and/or software systems.
- Ensure team adherence to outlined Service Level Agreements.
- Maintain various records of communications and events.
- Perform other duties as assigned
What you should know/have
- High school diploma or GED equivalent.
- 3+ years of security operations or call center experience.
- 1+ years of experience directly supervising/managing a team.
- Ability to work flexible hours and shifts
- Demonstrated ability to coach team members to deliver a consistent, top-notch customer service experience.
- Experience working closely and communicating effectively with diverse set of stakeholders in an ever-changing, rapid growth environment with tight deadlines
- Ability to take initiative in a constantly-changing work environment while maintaining flexibility and a collaborative attitude.
- Excellent verbal and written communication skills.
- Able to help create, develop and implement process improvement(s).
We’d love it if you also had
- Bachelor’s degree (ideally in business, finance or criminal justice) from an accredited college or university.
- Crisis Management Leadership experience.
- Experience with Jira, Wrike and/or MS Project project management software.
What we’ll offer in return
- Full-Time salary position with competitive salary ($60k-$70k)
- Medical, Dental, and Vision benefits.
- 401K with company match.
- A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
- A great wellness program to keep you healthy and happy both physically and mentally.
- Access to opportunities to expand your skill set and share your knowledge with others across the organization.
- A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
- A seat in one of the fastest-growing companies in the country.
Other requirements
To be able to do your job at Carvana, there are some basic requirements we want to share with you.
- Must be able to read, write, speak, and understand English.
Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
Legal stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Ready to apply?
Apply to Carvana
Senior Project Manager, Construction, Infrastructure Development
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Senior Project Manager, Construction, Infrastructure Development
About Carvana
At Carvana, we’re changing the way people buy and sell cars. With an ambitious vision and a fundamentally different approach designed to be fun, fast, and fair, Carvana became the fastest-growing automotive retailer in history. We expanded nationally, went public on the New York Stock Exchange, sold our 1 millionth car, and reached the Fortune 500, all in just eight years.
Today, with 4 million retail customers and counting, Carvana is both the fastest-growing and the most profitable public automotive retailer, and we’re just getting started. We continue to raise the bar for our customers as we tackle the enormous opportunity still ahead in the largest consumer vertical.
Working here means being part of a team that embraces change, celebrates creative problem solving, and always strives to be better. At Carvana, you’ll have the opportunity to take on meaningful challenges, learn quickly, and help shape the future of automotive retail. If you’re driven to grow and make an impact as part of a collaborative team, you’ll fit right in. Learn more about what it’s like to work here from the people that already do.
About the team and position
Carvana’s Infrastructure Development department is known for its team-oriented, fast-paced environment. We expect bright people who are willing to roll up their sleeves, step in wherever needed, mentor and develop team members, and assume additional responsibilities as needed while juggling multiple projects. Don’t forget to bring your personality! We thrive from each unique perspective. Our strength is in our diversity of opinions.
The Senior Construction Project Manager is responsible for managing the construction process from permitting through construction completion.
This is a fully on-site position, Monday through Friday, at our corporate HQ in Tempe, Arizona.
What you’ll be doing
- Lead the construction process including: tracking permits, bid and contractor selection (including GC contract negotiations), manage vendors and internal procurement team.
- Review and update progress and cost reports, schedules, and requirements for completion on a regular basis.
- Work with internal Design and Engineering teams to finalize design. Identifying construction related issues prior to submission to AHJ.
- Direct the activities of vendors/consultants as required for implementations.
- Communicate with internal corporate leadership regarding schedules, construction methods, company policies and procedures, permits, safety, sustainability, quality control, and other performance standards.
- Participate in negotiating contracts with external vendors to reach a mutual agreement
- Other duties as assigned.
What you should have/know
- To be able to do your job at Carvana, there are some basic requirements we want to share with you.
- 7+ years of experience in project management, real estate construction, or relative field.
- Multi Site Regional / National Experience preferred
- Bachelor's degree or equivalent of professional experience.
- In-depth understanding of construction procedures and project management principles.
- Demonstrated experience with managing multiple, large, simultaneous construction projects.
- Excellent verbal and written communication and negotiation skills.
- Exceptional organizational skills with attention to detail and ability to prioritize multiple tasks.
- Must be proactive, self-motivated, and able to work with minimal supervision.
- Superior interpersonal skills, ability to interface with a variety of personalities with professionalism.
- Ability to leverage strong business acumen and understanding of Carvana business to prioritize and execute in accordance with what is both feasible and beneficial for the company.
- Must thrive in a fast-paced environment, with an entrepreneurial approach to project management and a commitment to team support.
- Able to help create, develop, and implement process improvement(s).
- Must promote the company culture and mission to all employees, vendors, clients, and business partners.
- Speaks clearly and persuasively in positive or negative situations.
- Must be proficient in MS Office and Adobe.
- Must be willing to travel as necessary (up to 50% of the time).
It would be great if you also have
- Demonstrated experience successfully managing and leading a team.
Don't Meet 100% of the Qualifications?
At Carvana, we value diverse backgrounds and experiences. We encourage you to apply even if your experience doesn't fit every single bullet point. Give it a shot—we'd love to hear from you!
What we’ll offer in return
- Full-Time position with a competitive salary.
- Medical, Dental, and Vision benefits.
- 401K with company match.
- A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
- A great wellness program to keep you healthy and happy both physically and mentally.
- Access to opportunities to expand your skill set and share your knowledge with others across the organization.
- A company culture focused on high performance and bar-raising, with vast opportunity to learn and grow.
Other requirements
To be able to do your job at Carvana, there are some basic requirements we want to share with you.
- Must be able to read, write, speak, and understand English.
Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
Legal stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Ready to apply?
Apply to Carvana
Team Lead, Customer Experience - ADESA
About Us
ADESA, a Carvana-owned company, currently operates over 50 locations throughout the U.S. Our auto auctions, some up to 200 acres, provide a wide array of vehicle services that surround our wholesale vehicle remarketing efforts, including retail and wholesale reconditioning, transportation, keys, data analytics, and many of our sites serve as market hub distribution centers for Carvana. We remarket hundreds of thousands of vehicles across North America from Dealers, Commercial Lenders, Manufacturers & more. We work in a service industry and embrace a "we" versus "I" culture - help others, and they will help you. Our industry is fun, fast-paced, and competitive, and filled with the best people who are passionate about what they do. We're also excited about the future! As an industry leader, ADESA is poised for expansion, including investments in facilities, sales growth, and an ever-increasing growth in customer inventory of vehicles for us to remarket! We are looking for great people who want to take this journey with us!
Role and Team
We are seeking a Team Lead to join our ADESA Central Operations, Customer Experience team. You'll support complex customer issues, drive team performance, foster team growth, and ensure exceptional customer interactions. You'll help identify root causes of customer service misses, address system gaps proactively, and promote a positive team culture through hands-on guidance and strategy.
Responsibilities
- Monitor team metrics, providing real-time guidance and call support to Advocates.
- Holding the team accountable to team and company standards through performance management.
- Handle complex customer escalations with confidence and professionalism to ensure proper resolution.
- Identify root causes of SLA misses, spot system gaps, and implement action plans to address issues.
- Guide onboarding and training for new hires, supporting their successful integration.
- Foster a positive team culture through leadership presence, morale activities, and recognition.
- Participate in hiring and talent planning for the team.
- Apply analytical thinking and partner with leaders to recommend system improvements.
- Collaborate with Advocates, Managers, and internal teams for process and tech enhancements.
Qualifications
- High School diploma or equivalent required; Bachelor's degree preferred.
- Proven success in team leadership and performance management (2+ years).
- Strong coaching and mentorship abilities, embodying a "Coach’s Mindset" to invest in team growth.
- Deep understanding of Carvana/ADESA CX systems and service processes.
- Excellent verbal and written communication skills, promoting transparency and clarity both upward and downward.
- Confidence using Google Suite; familiarity with Salesforce, Playvox, or Amazon Connect is a plus.
- Proven problem-solving and escalation management ability, with a proactive approach to identifying and resolving issues.
ADESA Benefits and Perks
Competitive Pay | Quality Benefits | Holiday and Paid Time Off | Education and Equipment Reimbursement Programs | Matching 401(k) | Career Path Opportunities | And More!
Other Requirements
To be able to do your job at ADESA, there are some basic requirements we want to share with you. Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
- Must be able to read, write, speak, and understand English.
Legal Stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. ADESA is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. ADESA also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Ready to apply?
Apply to Carvana
About Carvana
If you like disrupting the norm and are looking to join a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. I mean, have you seen our vending machine?!
We are looking for people who are excited to thrive in an environment of impactful change. Team spirit is evident at Carvana and every day we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make data- and process-driven decisions in everything we do. Here are a few of our stories! We’ve been changing the game since 2013, and we’re not taking our foot off the gas now. For more information on Carvana and our mission, learn more about what it’s like to work here from the people that already do.
About the team and position
We are looking for a Real Estate Associate to join a rapidly growing organization. The Real Estate Associate will help with market analysis, site selection, and property development in order to meet growth requirements. The ideal candidate will have relevant experience with industrial real estate research and trends, managing purchase and sale transactions and understanding zoning code. The ideal candidate must also possess superior communication skills and be capable of working independently and collaboratively. Most importantly, the Real Estate Associate will get to see their insights have an immediate, tangible impact every day in a unique and exciting company.
This role is in-person, Monday-Friday at our corporate headquarters in Tempe, Arizona.
What you’ll be doing
- Manage inventory of assigned markets with a high degree of autonomy.
- Source, research, draft and negotiate Letters of Intent for either Lease or Sale.
- Assesses and aides in the decision-making for projects and negotiates terms to finalize plans and/or transactions.
- Develop and maintain relationships with a nationwide network of commercial brokers, landlords, government officials, and regional employees.
- Maintain a database of work that can be easily presented and digested by members of senior management and executive leadership teams.
- Site selection and market analysis, including demographic reports.
- Develop knowledge of commercial real estate market dynamics and trends; consolidate information into concise reports.
- Present market summary reports to senior management.
- Assist in the structuring financial analysis and presentation of potential acquisition/dispositions deal structures to the senior management team.
- Nationwide travel to identify sites to prepare offers; Up to 50%
What you should know/have
- Bachelor’s degree in real estate, finance, economics, or related field.
- 3 years minimum experience in commercial real estate, ideally in site acquisition or disposition.
- Industrial or Commercial real estate acquisition/disposition experience with emphasis on negotiation, brokerage and analytics.
- Knowledge of CoStar or other commercial MLS sites.
- Broad understanding of lease/purchase agreement definitions and implications.
- Exceptional written and verbal communication skills with the ability to tailor messages with polish and professionalism to various workgroups.
- Ability to understand, summarize and present complex financial analyses, market concepts and characteristics to the senior management team.
- Must be highly organized, able to work in a fast-paced, team-oriented environment with shifting deadlines, and able to quickly adapt to changing priorities.
- Strong working knowledge of Microsoft and Google Suite.
- Proven negotiation skills.
- Poise, accuracy and accountability under pressure while managing an individual book of business with minimal supervision.
It would be great if you also had
- Industrial site acquisition and/or industrial tenant representation experience.
- Familiarity with real estate entitlement issues (zoning variance, changes, conditional use, special use, planning commission and city council meetings).
- Comprehension of Real Estate financing and banking transactions.
What we’ll offer in return
- Full-Time Salary Position.
- Medical, Dental, and Vision benefits.
- 401K with company match.
- A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
- A great wellness program to keep you healthy and happy both physically and mentally.
- Access to opportunities to expand your skill set and share your knowledge with others across the organization.
- A company culture focused on high performance and bar-raising, with vast opportunity to learn and grow.
Other requirements
To be able to do your job at Carvana, there are some basic requirements we want to share with you.
- Must be able to read, write, speak, and understand English.
Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
Legal stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Ready to apply?
Apply to Carvana
ASSOCIATE BRAND MANAGER
About Carvana
At Carvana, we’re changing the way people buy and sell cars. With an ambitious vision and a fundamentally different approach designed to be fun, fast, and fair, Carvana became the fastest-growing automotive retailer in history. We expanded nationally, went public on the New York Stock Exchange, sold our 1 millionth car, and reached the Fortune 500, all in just eight years.
Today, with 4 million retail customers and counting, Carvana is both the fastest-growing and the most profitable public automotive retailer, and we’re just getting started. We continue to raise the bar for our customers as we tackle the enormous opportunity still ahead in the largest consumer vertical.
Working here means being part of a team that embraces change, celebrates creative problem solving, and always strives to be better. At Carvana, you’ll have the opportunity to take on meaningful challenges, learn quickly, and help shape the future of automotive retail. If you’re driven to grow and make an impact as part of a collaborative team, you’ll fit right in. Learn more about what it’s like to work here from the people that already do.
About the team and position
Our company is searching for an Associate Brand Manager to perform a key role in developing and executing Carvana’s marketing strategy for our new products and services. This person will have the unique opportunity to join the company in the process of growing and scaling a variety of new initiatives and will be able to help chart the course forward.
The Associate Brand Manager will specifically oversee brand positioning and go-to-market strategies for Carvana’s internal and B2B areas of the business. Specifically, they will be responsible for focusing on Adesa and the Carvana Employer Brand, developing integrated marketing strategies across marketing channels, including but not limited to digital, content, social, email, experiential, direct mail and print, partnering closely with internal creative, PR/communications and quantitative marketing teams to develop, execute, and analyze the effectiveness of new and existing marketing programs. This person would ensure connective tissue across brand initiatives, aligning our employer brand with the broader Carvana and Adesa story to our key audiences.
You’ll work in a collaborative, fast-moving environment, turning high-level business opportunities into solutions to launch, test, and scale quickly.
This is a fully on-site position, Monday through Friday, at our corporate HQ in Tempe, Arizona.
What you’ll be doing
- Work with cross-functional teams on product/brand positioning and go-to-market plans for Adesa and Carvana’s Employer Brand
- Develop integrated marketing plans to drive growth across multiple marketing channels
- Create strategic plans to better understand target customer’s behavior and purchase triggers
- Leverage insights to write thoughtful briefs for the creative team and provide feedback on all creative assets
- Regularly share performance and strategy updates with leadership and stakeholders.
- Other duties as assigned.
What you should have/know
- Bachelor’s degree, or equivalent experience, in business, advertising or marketing.
- Master’s in business administration is a plus.
- 3+ years’ experience in a marketing/brand management role focused on B2C or B2B marketing. Additional experience on the agency side is a nice to have, but not required
- Ability to thrive (and preference to work) in a dynamic, fast-paced environment with frequently changing goals and deadlines.
- Demonstrated intellectual curiosity and interest in solving problems, thinks big and has strong convictions.
- A deep understanding of offline marketing channels (though not afraid to push the status quo), along with new/emerging trends to reach our customers.
- Strategic thinking combined with strict attention to tactical details and execution.
- Ability to collaborate effectively with internal and external stakeholders in a courteous manner
- Ability to exercise independent judgment in making decisions.
- Ability to work in an office environment, with extensive use of computers.
- Ability to read, write, speak and understand English.
- Willing and able to travel
Don't Meet 100% of the Qualifications?
At Carvana, we value diverse backgrounds and experiences. We encourage you to apply even if your experience doesn't fit every single bullet point. Give it a shot—we'd love to hear from you!
What we’ll offer in return
- Full-Time salary position with a competitive salary and Carvana stock compensation.
- Medical, Dental, and Vision benefits.
- 401K with company match.
- A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
- A great wellness program to keep you healthy and happy both physically and mentally.
- Access to opportunities to expand your skill set and share your knowledge with others across the organization.
- A company culture focused on high performance and bar-raising, with vast opportunity to learn and grow.
Other requirements
To be able to do your job at Carvana, there are some basic requirements we want to share with you.
- Must be able to read, write, speak, and understand English.
Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
Legal stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Ready to apply?
Apply to Carvana
SPECIALIST, WORKFORCE MANAGEMENT
About Carvana
Our mission is simple, we are changing the way people buy cars. We are the first 100% online car-buying experience, which means we have no sales team and no commission-based positions within our company. We are completely disrupting the auto industry by removing the painful process of the dealership experience and replacing it with a seamless and convenient online platform. Here at Carvana we are passionate about delivering exceptional service to every customer! After purchasing a vehicle online, the customer can choose to have that vehicle delivered straight to their doorstep, or if they live near one of our awesome vending machines they can pick it up there. One of our customer advocates will meet them with a BIG coin so they can experience our unique way of receiving their vehicle!
About the team and position
The Specialist, Workforce Management will be responsible for monitoring the Care Centers customer experience through real-time and scheduling best practices. The ideal candidate will be able to support a high-performing Customer Advocate team through understanding operational metrics and optimizing the customer experience.
What you’ll be doing
- Interpreting data and making staffing recommendations to improve schedule efficiency.
- Monitoring call volume and queue performance to achieve ASA/Service Level goals.
- Producing reports according to deadlines, including but not limited to: attendance, intraday/end of day performance, and other ad hoc reports as assigned.
- Generating, analyzing, and optimizing schedules on a weekly basis to support the business initiatives such as training, coaching, team meetings, etc.
- Managing time off, VTO, and OT allocations to align with business needs.
- Developing strong working relationships with other groups within the organization to ensure efficient and effective problem solving and issue resolution.
- Other duties as assigned.
What you should have
- High School Diploma, GED, or equivalent education required.
- Bachelor’s Degree preferred.
- Experience in Aspect, IEX, Verint Impact 360 or other WFM applications.
- Strong organizational skills with acute attention to detail .
- Superior interpersonal skills with the ability to communicate clearly and concisely, across and up the organization.
- Reliable deadline and task management skills.
- Ability to diagnose, solve problems, and present findings to leadership.
- Experience working with all levels of management.
- Ability to execute under pressure in a fast-paced team environment.
- Enthusiasm and energy to contribute to and thrive in a rapidly growing atmosphere where roles continually adapt as the company evolves.
It would be great if you also had
- 1+ years Workforce Management experience in a large, 500+ agent, multi-site/multi-channel contact center environment
- In-depth understanding of Carvana’s customer experience process and procedures
- Project management experience
- 1+ year Aspect software administration experience
- 1+ year InContact software experience
- Bachelor Degree in Finance, Statistics, or other related fields
What we’ll offer in return
- Full-Time Hourly Position with competitive wages
- Medical, Dental, and Vision benefits
- 401K with company match
- A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more
- A great wellness program to keep you healthy and happy both physically and mentally
- Access to opportunities to expand your skill set and share your knowledge with others across the organization
- A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development
- A seat in one of the fastest-growing companies in the country
Other requirements
To be able to do your job at Carvana, there are some basic requirements we want to share with you.
- Must be able to read, write, speak and understand English.
We’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
Legal stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Ready to apply?
Apply to Carvana
About Carvana
If you like disrupting the norm and are looking to join a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying and selling experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. I mean, have you seen our vending machine?! We are looking for people who are excited to thrive in an environment of impactful change. Team spirit is evident at Carvana and everyday we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make data- and process-driven decisions in everything we do.
About the team and position
We don't do boring HR here. As a Senior Talent Partner, you're part strategist, part coach, part culture champion — and fully embedded in the teams you support. You'll partner directly with leaders across the business on everything from performance management and talent development to org design and employee engagement. Think of yourself as the person who connects the dots between great people and great outcomes.
You'll roll up your sleeves (figuratively… or literally, we don't judge) and help build talent programs that actually work — not just look good on paper. You'll make smart, data-informed calls even when the picture isn't perfectly clear, and you'll introduce programs and processes that feel like Carvana, not like they came out of an HR textbook. No two days look the same, and that's exactly how we like it.
The ideal candidate is a self-starter who geeks out over solving people challenges, thrives in ambiguity, and gets fired up about continuous improvement. Most importantly, you'll see the impact of your work immediately — in a company that's moving fast and growing faster.
Work Environment
To effectively cultivate meaningful relationships and drive collaboration and partnership, this is a fully on-site role based at our Corporate Headquarters. We believe that “rolling up our sleeves” and working closely with our leaders is best achieved through frequent, in-person engagement. Expected Travel to various field locations across the country as needed to support talent initiatives.
What You'll Be Doing
- Drive organizational impact through a consistent on-site presence, building real partnerships with leaders, peers, stakeholders, and SMEs — not just scheduling syncs. That means proactive engagement across channels, including frequent face time at HQ and field locations around the country.
- Co-creating people and talent strategies with your assigned departments — mapping out roadmaps for attraction, engagement, development, coaching, and retention. Turning big-picture strategy into tangible milestones that actually get done.
- Being the trusted advisor who sees around corners — anticipating needs, recommending solutions before anyone asks, and building contingency plans that keep things moving.
- Serving as the bridge between business leaders and People Ops teams (Total Rewards, Talent Acquisition, Leadership Development, Benefits & Leaves, HR Ops) — maximizing impact and cutting redundancy.
- Coaching managers and leaders 1:1 — checking in, helping them hit their commitments, and delivering honest, timely feedback (respectfully, of course — we're direct, not rude).
- Running talent needs assessments, looping in the right experts, and staying ahead of internal and external trends. Prioritizing ruthlessly — big rocks first.
- Designing and driving talent initiatives that improve processes, level up leaders, and make the employee experience genuinely better — always with a continuous improvement mindset.
- Tracking performance against key talent metrics, reviewing the data with leaders, and using it to inform real decisions — not just pretty dashboards.
- Supporting performance management, defining career paths, and fostering a culture where development isn't a checkbox — it's the norm.
- Staying plugged into business strategy so your talent advice is always relevant, timely, and forward-looking.
- Leading large-scale change management within your departments — leveraging strong communication skills (written, verbal, and reading-the-room). You know how to influence up and across.
- Other duties as assigned
What You Should Know/Have
- Bachelor's degree required; Master's in Business, HR, I/O Psychology, or related field preferred
- 5+ years in Operations Leadership, Talent Development, OD, HR, Training, or a related field
- 2+ years partnering with senior leaders on talent initiatives, including coaching managers
- Experience with HR tech required — Workday experience is a bonus
- Strong organizational and project management chops
- Comfortable communicating in person and through tech (email, Slack, Zoom — you know, the usual)
- Ability to dig into data, spot trends, and turn insights into action
- High integrity — no shortcuts, no BS
- Confident presenting to groups and making complex ideas click
- Natural ability to coach and motivate others to move
- Energy, drive, and a bias toward getting things done
- Can operate autonomously — you don't need someone looking over your shoulder
- Willingness to travel 25–35% of the time to support teams in the field
Other requirements
To be able to do your job at Carvana, there are some basic requirements we want to share with you.
- Must be able to read, write, speak and understand English.
Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
Legal stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
#LI-Onsite
Ready to apply?
Apply to Carvana
About Carvana
If you like disrupting the norm and are looking to join a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. I mean, have you seen our vending machine?!
We are looking for people who are excited to thrive in an environment of impactful change. Team spirit is evident at Carvana and every day we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make data- and process-driven decisions in everything we do. Here are a few of our stories! We’ve been changing the game since 2013, and we’re not taking our foot off the gas now. Want more of the story? Check out our background here.
About the team and position
We’re looking for a high-energy Senior Accountant to join our team. Under the direction of the Tax Manager, the Senior Accountant, Indirect Tax is responsible for data gathering, compilation and analysis of sales, and use tax information and reconciling General Ledger accounts with the use of SQL and Microsoft Excel. This will be a position with full visibility into the business model and collaboration with other business units in the company. Most importantly, you will see your insights have an immediate, tangible impact every day in a well-funded company.
What you’ll be doing
- Indirect tax compliance, including but not limited to, multi-state Sales and Use tax filings.
- Compiling information from several data sources, analyzing tax liabilities.
- Querying financial data through SQL.
- Act as a liaison between multiple departments to resolve tax-related issues.
- Preparing Exemption Certificates.
- Managing Tax Correspondence.
- Researching complex multi-state tax and registration issues.
- Analyzing and improving processes surrounding Sales and Use tax compliance.
- Taking on Special Projects as needed.
What you should know/have
- A Bachelor’s degree from an accredited institution in a related field.
- 3-7 years of relevant experience with an emphasis on filing tax returns (experience in Indirect Tax, preferred).
- Ability to collaborate among multiple business units and communicate effectively
- Advanced Excel skills (VLOOKUP, Pivot Tables, IF Formulas).
- A sense of urgency and professionalism, with impeccable communication skills.
What we’ll offer in return
- Full-Time Salary Position with a competitive salary.
- Medical, Dental, and Vision benefits.
- 401K with company match.
- A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
- A great wellness program to keep you healthy and happy both physically and mentally.
- Access to opportunities to expand your skill set and share your knowledge with others across the organization.
- A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
Other requirements
To be able to do your job at Carvana, there are some basic requirements we want to share with you.
- Must be able to read, write, speak and understand English.
Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
Legal stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Ready to apply?
Apply to Carvana
About Carvana
At Carvana, we sell cars—but we’re not car salesmen. Our promise is simple: we won’t sell a car to a customer that we wouldn’t sell to our own mom. Period. That’s why every vehicle goes through Carvana’s process, where it’s inspected, perfected, and prepared to meet our high standards before it ever reaches you. And now, we’re bringing those same values to our new car dealerships—delivering quality, trust, and care you’d be proud to share with Mom.
We strive to provide only the highest quality vehicles to our customers in our mission to deliver a no-hassle, better car buying experience. We are actively looking for passionate and talented individuals who can help us deliver on that promise.
Think you’ve got what it takes to join our team? Keep reading below to see what we’re looking for!
About the team and position
The Associate Director, Dealership Strategy & Operations is the business owner for our Dealership Operations business, with a focus on Fixed Operations (Service), facility performance, and Stellantis partnership management.
As a leader you are accountable for driving service & parts demand, optimizing throughput and profitability, ensuring best-in-class customer experience, and maintaining Stellantis compliance across facilities. You will set the strategy, define the initiative roadmap, and partner cross-functionally to deliver measurable results across revenue, margin, speed, quality, and compliance.
This role requires a hybrid operator–strategist: someone who can define the “what and why,” align stakeholders around the “how,” and drive disciplined execution to outcomes.
What you’ll be doing
- Own Fixed Operations P&L performance (revenue, labor efficiency, parts margin, warranty recovery, etc.) while partnering with Dealership Operations to implement scalable playbooks and drive improvements in NPS and technician productivity.
- Define and execute the demand generation strategy for the service drive, including targeted campaigns (maintenance intervals, recalls, Mopar promotions, retention outreach), pricing strategies aligned with Stellantis programs, and volume forecasting models that align technician capacity and parts inventory with demand.
- Understand the business to identify opportunities for improvement via technology, process, or system enhancements. Build models, perform cost-benefit analyses, and provide well-researched recommendations.
- Engage with internal business partners to align priorities and develop a multi quarter strategic roadmap.
- Partner with Product and Analytics teams to design tools and dashboards that optimize performance.
- Serve as the primary point of contact for Stellantis Fixed Ops and Mopar—managing warranty programs, recall execution, service audits, and OEM performance reviews—while ensuring full compliance, maximizing incentive program participation, and proactively
- Oversee the management of dealership assets, vendor performance, and compliance audits to ensure a customer-ready and safe environment.
- Mentor and develop others fostering a culture of continuous improvement and analytical rigor.
- Own the organization and reporting of key department data, ensuring financial accuracy and audit readiness across all locations.
What you should have
- Bachelor's degree in business, operations management, analytics, or a related field
- 7+ years of work experience in analytics, consulting, operations, startups, or similar roles
- A self-starter and owner mentality - you can lead “first time” assignments with no playbook from initial question development to rollout
- A proven ability to track, prioritize, and drive projects. You are known as someone who gets stuff done
- Proven analytical skills (SQL, Tableau). Comfortable leveraging AI tools to accelerate analysis, research, and day-to-day problem-solving
- Excellent ability to collaborate and apply a cross-functional mindset
- Strong written and verbal communication skills
- Driven by working hard, being challenged in a fast-paced environment, and having fun while doing so
Extra things we’d love to see
- MBA or master’s degree equivalent
- Knowledge and understanding of key operations principles
- Proven track record of driving strategies in a fast-growing start-up atmosphere
- In depth knowledge of diverse business functions and principles
What we’ll offer in return
- Full-Time Position with a competitive salary
- Medical, Dental, and Vision benefits
- 401K with company match
- A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more
- A great wellness program to keep you healthy and happy, both physically and mentally
- Access to opportunities to expand your skillset and share your knowledge with others across the organization
- A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development
- A seat in one of the fastest-growing companies in the country
Other requirements
To be able to do your job at Carvana, there are some basic requirements we want to share with you.
- Must be able to read, write, speak, and understand English.
Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
Legal stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Ready to apply?
Apply to Carvana
About Carvana
At Carvana, we’re changing the way people buy and sell cars. With an ambitious vision and a fundamentally different approach designed to be fun, fast, and fair, Carvana became the fastest-growing automotive retailer in history. We expanded nationally, went public on the New York Stock Exchange, sold our 1 millionth car, and reached the Fortune 500, all in just eight years.
Today, with 4 million retail customers and counting, Carvana is both the fastest-growing and the most profitable public automotive retailer, and we’re just getting started. We continue to raise the bar for our customers as we tackle the enormous opportunity still ahead in the largest consumer vertical.
Working here means being part of a team that embraces change, celebrates creative problem solving, and always strives to be better. At Carvana, you’ll have the opportunity to take on meaningful challenges, learn quickly, and help shape the future of automotive retail. If you’re driven to grow and make an impact as part of a collaborative team, you’ll fit right in. Learn more about what it’s like to work here from the people that already do.
About the team and position
As an Analyst on one of our dynamic strategy teams, you'll dive into a role where data shapes the future of car buying. Our teams use cutting-edge analytics and strategic insights to help us more efficiently make improvements to our customer experience. For example, your work might focus on recommendations for how we allocate our marketing budget, uncovering patterns to enhance our fraud detection models, determining the prices we bid on vehicles at auctions, or assessing the impact of product enhancements on our website or mobile app.
You'll work with vast data sets from diverse sources, turning them into actionable strategies that drive (get it?) our business forward. Whether it's optimizing operations, enhancing customer experiences, or exploring new market opportunities, you’ll get to use your analytical skills to make business decisions and will be given the autonomy to share your insights.
What you’ll be doing
- Translating data into consumable, actionable narratives; regularly consulting with stakeholders including senior leadership, sharing results and strategic recommendations.
- Working closely with Product, Engineering, Strategic Partnerships, and Operations to assess performance and identify and prioritize opportunities.
- Exploring and segmenting data to identify and explain key drivers; design and build models, dashboards, and visualizations to support Product teams.
- Designing split tests, interpreting results, and communicating the broader implications.
- Taking ownership of the product track, enabling and empowering the constantly evolving customer experience that makes us leaders in our field.
- Other duties as assigned.
What you should have
- Bachelor's degree in Statistics, Economics, Math, Computer Science, Computational Math, Econometrics, Engineering, or similar field from an accredited undergraduate institution required.
- 1-3+ years of experience in analytics or quantitative practices working in data warehouse environments.
- Comfort navigating and manipulating large data sets to identify trends and underlying drivers.
- Familiarity with Python (or R) preferred.
- Strong experience in SQL.
- Experience in one or more of these areas:
- A/B testing or experimentation
- Business strategy or consulting
- Statistical analysis using methods like regression.
- Ability to thrive (and preference to work) in a dynamic, fast-paced environment with frequently changing goals and deadlines.
- Demonstrated intellectual curiosity and interest in solving problems, particularly using data to help answer somewhat nebulous questions (e.g., how consumers make purchasing decisions).
- Excellence in implementation, including attention to detail and strong organizational skills.
- Enthusiasm and positive energy to contribute to and thrive in a rapidly growing start-up atmosphere where roles continually adapt as the company evolves.
- Prior experience in Tableau or another visualization tool is a plus.
What we’ll offer in return
- Full-Time Salary Position with a competitive salary.
- Medical, Dental, and Vision benefits.
- 401K with company match.
- A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
- A great wellness program to keep you healthy and happy both physically and mentally.
- Access to opportunities to expand your skill set and share your knowledge with others across the organization.
- A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
- A seat in one of the fastest-growing companies in the country.
Other requirements
To be able to do your job at Carvana, there are some basic requirements we want to share with you.
- Must be able to read, write, speak and understand English.
Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
Legal Stuff
Hiring is contingent on passing a complete background check. This role is eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Ready to apply?
Apply to Carvana
About Carvana
At Carvana, we’re changing the way people buy and sell cars. With an ambitious vision and a fundamentally different approach designed to be fun, fast, and fair, Carvana became the fastest-growing automotive retailer in history. We expanded nationally, went public on the New York Stock Exchange, sold our 1 millionth car, and reached the Fortune 500, all in just eight years.
Today, with 4 million retail customers and counting, Carvana is both the fastest-growing and the most profitable public automotive retailer, and we’re just getting started. We continue to raise the bar for our customers as we tackle the enormous opportunity still ahead in the largest consumer vertical.
Working here means being part of a team that embraces change, celebrates creative problem solving, and always strives to be better. At Carvana, you’ll have the opportunity to take on meaningful challenges, learn quickly, and help shape the future of automotive retail. If you’re driven to grow and make an impact as part of a collaborative team, you’ll fit right in. Learn more about what it’s like to work here from the people that already do.
About the team and position
Carvana’s Infrastructure Development department is known for its team-oriented, fast-paced environment. We expect bright people, willing to roll up their sleeves, take on new assignments, thrive on ambiguity, and juggle as many things at once.
The Facilities Project Manager leads planning, execution, and delivery of facility-related projects (renovations, expansions, relocations, maintenance upgrades) across multiple national sites. Ensures projects meet scope, budget, timeline, safety, and quality standards while minimizing business disruption and aligning with organizational goals.
What you’ll be doing
- Manage full project lifecycle: scope definition, budgeting, scheduling, design coordination, procurement, construction oversight, and closeout.
- Develop project plans, RFPs, and contracts; select and manage vendors, architects, contractors, and consultants.
- Coordinate cross-functional teams (internal stakeholders, IT, procurement, business units) and ensure compliance with building codes, OSHA, ADA, environmental regs, and company standards.
- Track progress, risks, budgets, and change orders; prepare status reports, dashboards, and presentations for leadership.
- Conduct site assessments, feasibility studies, and post-project evaluations to drive continuous improvement.
- Support capital planning and multi-site standardization for efficiency and cost control.
- Handle emergencies or urgent projects with quick response and minimal impact.
- Other duties as assigned.
What you should have
- Ability to effectively manage varying workload requirements; can shift gears comfortably, manages competing demands, delays or unexpected events
- Ability to build relationships with peers, executive level management, and external vendors
- Willing to travel as needed, up to 25%, dependent on facilities needs
- Enthusiasm and energy to contribute to and thrive in a rapidly growing start-up atmosphere where roles continually adapt as the company evolves
- Bachelor's degree in Project Management, Construction Management, Engineering, Architecture, Facilities Management, or related field (or equivalent experience).
- 5–8+ years of project management experience in facilities, construction, or corporate real estate, including 3+ years leading multi-site or national projects.
- Proven track record delivering projects on time/budget; PMP, CFM, or similar certification preferred.
- Strong knowledge of building systems (HVAC, electrical, plumbing), construction processes, and regulatory compliance.
- Proficiency in project management tools (e.g., MS Project, Procore, AutoCAD basics), CMMS, and MS Office (Excel for budgeting/tracking).
- Excellent communication, negotiation, and stakeholder management skills for remote/multi-site coordination.
It would be great if you also had
- Experience in retail, logistics, or industrial facilities.
- Familiarity with sustainability initiatives, energy efficiency projects, or hybrid workplace transitions.
- Vendor portfolio and budget management at scale.
What we’ll offer in return
- Full-Time position with a competitive salary.
- Medical, Dental, and Vision benefits.
- 401K with company match.
- A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
- A great wellness program to keep you healthy and happy both physically and mentally.
- Access to opportunities to expand your skill set and share your knowledge with others across the organization.
- A company culture focused on high performance and bar-raising, with vast opportunity to learn and grow.
Other requirements
To be able to do your job at Carvana, there are some basic requirements we want to share with you.
- Must be able to read, write, speak, and understand English.
Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
Legal stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Ready to apply?
Apply to Carvana
Learn more about Carvana Apex for early career opportunities here:
Explore the Product Apex application here.
Before you proceed to the application, please prepare your 3–5 minute "Apex Pitch" video. See examples from current Carvana employees here.
Your video should be a short walkthrough of what led you to apply and how you went about solving a specific problem using technology. We don’t expect high production value, we just want the real you.
Please address these three areas:
- The "Why": Why Carvana, and why join us at this specific moment?
- The Track: Why is Software Engineering the right fit for your skills?
- The Build: Walk us through an AI-driven application or solution you’ve personally built. It can be any project—personal, for school, an internship, etc.
- Show us what you built and explain the thought-process behind specific decisions you made along the way.
- Detail exactly how AI played a role in building it—planning, writing code, etc.
- Use a screen-recording tool and walk us through your prompt creation, documentation, code, or other specific artifacts while you discuss.
- We are interested in your creative process and problem-solving steps rather than a product demonstration.
How to Record & Share
You can use any tool you like, but our favorites for tech demos allow us to see your face and your screen while you share:
- Loom (Recommended): Great for "picture-in-picture" recordings of you and your screen.
- Camtasia or Clipchamp: Best if you want to edit multiple takes together.
- Zoom: Use “shared screen with speaker view.”
Ensure your video is uploaded to a cloud service such as YouTube or Google Drive and set to "Public,” Unlisted,” or "Anyone with the link can view." Test your link in an Incognito or Private browser window before submitting to make sure we can see it.
About Us and the Apex Program
Carvana is the fastest-growing used auto retailer in U.S. history. Our technology teams are the engine behind:
- Next-Gen E-commerce: End-to-end platforms for buying and selling cars via Carvana.com and our mobile apps.
- AI-Driven Support: Proprietary CRM and AI tools managing chat, email, SMS, and voice.
- Computer Vision: 360° photography and interactive merchandising using cutting-edge AI.
- Advanced Fintech: The world’s most sophisticated, self-service automotive lending platform.
- Logistics & Robotics: Managing a nationwide fleet and enterprise-grade automation for the largest reconditioning facilities in the US.
- AI Developer Experience: Early adoption of AI tools to optimize our own developer efficiency.
What you’ll experience and deliver as part of our inaugural cohort
- Contribute to Scale: Own medium-to-large projects with cross-functional impact.
- Write Elite Code: Develop scalable, testable, and modularized solutions.
- Master the Stack: Work with cloud systems (Azure), Kafka for real-time streaming, and Kubernetes for scaling.
- Collaborate: Use Agile methodologies to design new features alongside Product and Design. You will be part of a cohort that learns together, and also part of a core team of experienced developers.
- Stay Ahead: Explore new technologies and approaches to bring Carvana’s engineering to the next level.
What you’ll need to succeed
- Experience: 0–3 years of software development experience.
- Tech Stack: Proficiency in C# / .NET Core (GraphQL/RESTful via Web API) and Azure services OR JavaScript / TypeScript (React Hooks, Next.js, Nx).
- Fundamentals: Strong skills in unit testing, debugging, and API integrations.
- Mindset: A positive attitude, a willingness to be flexible, and a deep hunger to learn.
Legal stuff
Hiring is contingent on passing a complete background check. This role is eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Ready to apply?
Apply to Carvana
About Carvana...
“We believe CVNA is in the early stages of becoming the next U.S. retail category killer.”
– Stephens Investment Bank, Analyst Report, September 2024
Building leading-edge technology has been at the core of Carvana’s strategy since our founding, driving us to become the 3rd fastest company in history to organically reach the Fortune 500 following only Amazon and Google. Today, we remain founder-led and as ambitious as ever. In 2024, we have not only emerged as the fastest growing automotive retailer, but also the most profitable thanks to our deep vertical integration across retail, lending, vehicle transportation, wholesale auctions, and more.
If you want to grow not just as an engineer but as a leader and business-builder, Carvana is the place for you. Our technology teams build:
- End-to-end ecommerce for both selling and buying cars, including everything you see on Carvana.com and in our mobile apps.
- AI-driven customer support across chat, email, SMS, and voice, as well as a proprietary CRM platform to ensure the most efficient and highest quality customer experience.
- 360° vehicle photography and interactive merchandising using cutting edge computer vision and AI techniques.
- The most sophisticated and self-service automotive lending platform in the world.
- Systems and tools behind a nationwide logistics network that has delivered and picked up over 3 million cars via our fully owned and operated fleet of automotive haulers, efficiently managing distribution of our massive inventory to 85% of US driveways.
- Enterprise grade systems for operating the largest vehicle reconditioning facilities in the US, with workflow and automation to guide the work for everything mechanical, electrical, and cosmetic needed to bring each car to our high standards.
- Early adoption and customization of AI tools for optimizing our Developer efficiency and experience.
And much, much more…
This is a fully on-site position, Monday through Friday, at our corporate HQ in Tempe, Arizona.
About the team and position
Carvana’s Customer Experience team is dedicated to delivering exceptional customer experiences. Our team builds the systems and tools internal team members rely on to guide customers, resolve issues, and ensure a smooth, positive journey. We partner closely with Operations to drive intentional, customer-centric evolution.
As the Engineering Manager, you will guide a team creating products and tools that elevate both the customer and Carvana team member experience. You’ll lead and guide engineers as they navigate complex opportunities and unlock innovation using technologies such as React, C#, GraphQL, Python, Azure, Kafka, Agentic Programming, and GPT/LLMs. This role collaborates deeply with product, analytics, operations, and engineering teams across Carvana to deliver high-impact solutions.
Our team is a collaborative, high-energy group committed to customer-centric innovation. If you’re excited about building products that simplify and reimagine the customer experience, especially in the era of AI, this is your chance to make an impact.
What you'll be doing
- Lead your team in developing and operating our customer experience platform while diving deep with internal partners to launch new products
- Hire and develop engineers, helping them learn and achieve their own goals while holding them - and yourself - to high engineering standards
- Develop efficient processes, ensuring the engineering team is operating with high velocity, quality, and ownership
- Focus your team on increasing resiliency and uptime while decreasing the blast radius of software changes and tracking, and improving customer-facing metrics
- Work with our product, design, business, and operations teams to develop resilient solutions while driving impact for our car purchasing experience
- Leads with AI first mindset ensuring the team adopts agentic development tools (eg. Claude, Cline) and sets high code quality and output standards
- Comprehensive understanding of metrics and the ability to review the success of a feature and the health of core systems
What you should have
- Bachelor's degree in Computer Science, or similar field from an accredited undergraduate institution required.
- At least 5 years of software engineering, with consistently advancing skills and responsibilities
- A comprehensive understanding of software craftsmanship ideals - clean code principles, unit testing fundamentals, design pattern selection and application, architectural pattern selection and application, and DevOps principles
- Experience creating available, scalable, low-latency, global customer management systems
- Experience debugging and troubleshooting web services, API, and libraries
- Experience or desire to lead a team of Engineers and coach them in their career
- At least 4 years of software engineering, with consistently advancing skills and responsibilities
- Extensive experience with .Net and C#
- Experience with at least one functional/scripting language (JavaScript, Python)
- Strong skills with any contemporary UI framework or library, such as React, AngularJS, or Vue
- Experience in building contemporary scalable solutions, supporting high load and availability, understanding caching, sharding, container-based architecture
- Experience in utilizing agentic tools Claude, Cline, etc.
- Experience in working with any cloud (AWS, Azure, GCP, RedHat, etc.)
- Experience in contemporary code quality practices: writing unit and integration tests, using test coverage, CI/CD, etc.
- Excellent interpersonal and organizational skills with the ability to handle diverse situations, multiple projects, and rapidly changing priorities
- Excellent written, verbal, and presentation communication skills, especially in representing their technical expertise to a diverse audience
- Self-motivated; work well both independently and collaboratively
- A positive attitude and an excellent sense of humor
- Experience in building a microservice architecture
- Experience in working with data storages (SQL or NoSQL)
- Experience in writing CI/CD pipelines
- Experience in using CDN to deliver static content
- Experience in CQRS and/or Event Sourcing
- Experience in working with GraphQL
- Experience in working with OIDC protocols and managed AuthN/Z frameworks
What we'll offer in return
- Full-Time position with a competitive salary and Carvana stock compensation
- Medical, Dental, and Vision benefits
- 401K with company match
- A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more
- A great wellness program to keep you healthy and happy both physically and mentally
- Access to opportunities to expand your skill set and share your knowledge with others across the organization
- A company culture focused on high performance and bar-raising, with vast opportunity to learn and grow
Don’t meet 100% of the qualifications?
At Carvana, we value diversity in backgrounds and experiences. We encourage you to apply even if your experience doesn't fit exactly. Give it a shot!
Legal stuff
Hiring is contingent on passing a complete background check. This role is eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Ready to apply?
Apply to Carvana
Scheduling Specialist, Network Operations
About Carvana
If you like disrupting the norm and are looking to join a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. I mean, have you seen our vending machine?!
We are looking for people who are excited to thrive in an environment of impactful change. Team spirit is evident at Carvana and every day we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make data- and process-driven decisions in everything we do. Here are a few of our stories! We’ve been changing the game since 2013, and we’re not taking our foot off the gas now. Want more of the story? Check out our background here.
About the role
The role of a Network Operations Specialist involves providing scheduling/ trouble-shooting support for Carvana’s Market Operations department. This includes publishing the next day’s schedule and activities, ensuring execution of on-time delivery events, serving as a point of contact for network and scheduling issues within a market. In essence, this role focuses on maintaining the efficiency and effectiveness of our field advocates through continuous monitoring, problem-solving, and collaboration.
What you’ll be doing
- Generate and publish daily activity schedules for field teams across the Market Operations Network.
- Serve as the first point of contact in the event that network or scheduling issues arise within a market.
- Use multiple internal systems to gather data and collaborate with Market Operations Field Advocates, Leadership, Logistics, and Network Planning to minimize delivery delays.
- In instances where there are delivery delays, conduct a root cause analysis and continuous monitoring of resources within a market to ensure continuous improvement.
- Leverage strong analytical and Google Sheet skills to organize data.
- Perform administrative duties including accurately documenting real-time adjustments while effectively communicating with Market Operations Field Leadership.
What you should know/have
- High School Diploma or GED, or equivalent experience.
- 2+ years experience in a Customer Experience role.
- 1+ years of practical experience in Market Operations, Retail, Maintenance, or Logistics.
- Ability to work as a team player and interact with customers, managers, and coworkers in a professional and courteous manner.
- Ability to multitask and prioritize effectively.
- Ability to maintain professionalism in a fast-paced environment.
- Must be able and willing to work the hourly demands of the department which may be subject to evenings, weekends and holidays.
- Ability to work in an office environment, with extensive use of computers.
- Ability to sit for up to nine hours per day.
- Ability to communicate clearly and concisely, both written and oral.
What we’ll offer in return
- Full-Time Hourly Position with competitive pay.
- Medical, Dental, and Vision benefits.
- 401K with company match.
- A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
- A great wellness program to keep you healthy and happy both physically and mentally.
- Access to opportunities to expand your skillset and share your knowledge with others across the organization.
- A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
Legal stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Ready to apply?
Apply to Carvana
COORDINATOR, HUMAN RESOURCES OPERATIONS (I-9 & HR COMPLIANCE)
About Carvana
At Carvana, we’re changing the way people buy and sell cars. With an ambitious vision and a fundamentally different approach designed to be fun, fast, and fair, Carvana became the fastest-growing automotive retailer in history. We expanded nationally, went public on the New York Stock Exchange, sold our 1 millionth car, and reached the Fortune 500, all in just eight years.
Today, with 4 million retail customers and counting, Carvana is both the fastest-growing and the most profitable public automotive retailer, and we’re just getting started. We continue to raise the bar for our customers as we tackle the enormous opportunity still ahead in the largest consumer vertical.
Working here means being part of a team that embraces change, celebrates creative problem solving, and always strives to be better. At Carvana, you’ll have the opportunity to take on meaningful challenges, learn quickly, and help shape the future of automotive retail. If you’re driven to grow and make an impact as part of a collaborative team, you’ll fit right in. Learn more about what it’s like to work here from the people that already do.
This is a fully on-site position, Monday through Friday, at our corporate HQ in Tempe, Arizona.
About the team and position
Carvana’s HR Operations team provides top-notch HR policy and compliance guidance, and employee relations support to the organization’s employees and managers. This includes responding to and supporting employee and manager complaints, investigations, and corrective actions, while also maintaining I-9 & HR Compliance Functions.
As a Human Resources Operations Coordinator, you’ll play an important role on the team by performing a number of administrative activities related to our I-9 & HR Compliance Function. You’ll tap into your attention to detail, organization, communication, and customer-focus skills to help the team stay effective and efficient with our I-9 completion processes, and audit readiness.
What you’ll be doing
- Serve as a subject matter expert for end-to-end I-9 compliance, providing guidance on complex citizenship and immigration statuses, and ensuring continuous ICE audit readiness.
- Facilitate daily I-9 workflows and completion for a diverse workforce of employees across Carvana’s Tempe HQ, and 400+ field locations nationwide.
- Manage the lifecycle of employment authorizations, from auditing expiring documents to supporting visa sponsorship workstreams.
- Provide exceptional care to internal and external customers and maintain professionalism, confidentiality, and discretion with sensitive information.
- Execute daily administrative processes related to the employee lifecycle.
- Develop, maintain, and utilize a functional knowledge of Carvana’s policies and procedures.
- Answer routine employee-related inquiries, including basic policy and procedure questions, and route ownership of more involved or complex inquiries to the appropriate parties.
- Contribute to potential process improvements where applicable.
- Other responsibilities and projects as assigned by leadership.
What you should know
- At least 1 year of work experience in a Human Resources, Administrative Assistant or Customer Service capacity.
- Ability to work independently and with a high level of accuracy, initiative, organization, and self-motivation.
- Keen attention to professional email etiquette, especially regarding the transmission of sensitive data.
- Effective (verbal and written) communication skills.
- Highest level of customer service and sense of urgency.
- Superior attention to detail and organizational skills.
- Ability to consistently and appropriately use discretion regarding confidential and sensitive personnel data.
What we’ll offer in return
- Full-Time Salary Position with a competitive salary.
- Medical, Dental, and Vision benefits.
- 401K with company match.
- A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more..
- A great wellness program to keep you healthy and happy both physically and mentally.
- Access to opportunities to expand your skillset and share your knowledge with others across the organization.
- A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
- A seat in one of the fastest-growing companies in the country.
Other requirements
To be able to do your job at Carvana, there are some basic requirements we want to share with you.
- Must be able to read, write, speak and understand English.
Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
Legal stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Ready to apply?
Apply to Carvana