Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

Canonical is hiring exceptional Sales Operations leaders and experienced analysts to grow and manage our global direct, alliance, channel partner and online sales. Our Sales Operations teams analyze and drive interventions to maximize net customer retention, and lead robust, repeatable processes to plan, manage and deliver revenue.

You will partner with Canonical’s executive team across sales, business development, customer success, marketing, product management, commercial systems, delivery, finance and legal and provide a focal point to drive improvements. This position requires leadership, initiative and an analytical approach, a keen eye for detail and the ability to drive continuous improvements in processes, systems, governance and data quality.  People that thrive in these roles are proactive problem solvers who are passionate about the opportunity to partner with sales leadership, our role in the technology industry bringing open source to a wider audience of innovators and enterprises, and the opportunity to design and drive programs in support of Canonical's continued success.

Location: These roles will be based remotely in the EMEA, Americas regions.

The role entails

• Delivering precise, scalable revenue operations for business through direct, indirect or online channels
• Leading and developing a team of revenue operations analysts in developing policies, driving processes and providing daily operational support and enablement to sales teams and partners
• Driving Sales Engagement, Training/Enablement/Data Enrichment, Customer Relationship Management, Configure Price Quote, Analytics and Commissions
• Instrumenting, measuring and improving policies and processes across teams covering the entire revenue operations spectrum
• Delivering metrics and reporting to monitor and improve revenue operations effectiveness, including new leads, pipeline, velocity, sales productivity and renewals.
• Using data to drive insight, manage territories and channels, improve productivity, and agree and implement actionable change with executive management through regular sales and business reviews.
• Overseeing our sales technology and processes, driving automation and process improvements and partnering with our commercial systems engineering team to continuously improve business systems and integration
• Leading the introduction of new products, pricing, packaging and bundling through systems that are easy for sales and partners to navigate and quote
• Driving data quality, through order processing, new hire training, process documentation, reporting and data cleansing
• Leading and enhancing our commercial review process for evaluating and steering sales and alliance opportunities
• Owning the commission plan and leading the process for setting goals, evaluating and paying against that plan

What we are looking for in you

• Experience operating in a leadership Revenue Operations role, driving effectiveness of direct, channel and alliance partnerships
• Data-driven and analytical approach with a high attention to detail
• Track record of providing insight through robust CRM and other Revenue Operations technology platforms, data, analytics, compensation systems and processes to deliver excellent revenue operations
• An energetic, thoughtful, systematic approach, a problem solver with skill in measuring, identifying and delivering systems and processes that ensure repeatable, scalable outcomes
• Comfort with commercial pressure, and the ability to put revenue teams under appropriate performance pressure
• Organisational skills and the ability to interact and work with stakeholders within all levels of the organisation
• Exceptional academic track record from both high school and university
• Undergraduate degree in a related field, preferably in Science, Technology, Engineering, Mathematics or Economics, or a compelling narrative about your alternative path
• Strong communication, interpersonal, negotiation and influencing skills
• Professional written and spoken English with excellent presentation skills
• Ability to travel internationally up to four times a year for company events up to two weeks long

Nice-to-have skills

• Experience gained within a similar, technology subscription-based business
• Deep understanding of working in a global, multicultural organization including driving a team based remotely in multiple time zones
• Experience in mentoring and coaching team members on technical and soft skills, directly contributing to their professional development and performance improvement.

What Canonical offers

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004.​ Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

#LI-remote 

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1000+ colleagues in 70+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder led, profitable and growing. 

We are hiring a Customer Success - Team Manager.

To support Canonical's growth, we are expanding our CSM team globally and recruiting leaders to support and drive our Customer Success teams regionally. We consider our Customer Success operations an exceptional tool to sustain revenue retention and growth, placing excellence in delivering outstanding customer services in the new technologies sector. As such, we are looking for exceptional candidates with proven track records in Customer Success management and an obvious passion for new technologies. 

You will enjoy this role if you are organised, persistent, analytical, diplomatic, a listener, hard-working, and determined to grow your skills and teams. As a lead, you will provide mentoring, coaching in post-sales account management and feedback to team members. You will play a crucial role in proactively identifying areas of improvement and implementing process change, driving high-performing teams. Comfortable dealing with ambiguity you will be equip to quickly adapt to change. Collaboration with other teams is also vital to this role to enhance the overall customer experience. Your key responsibility will be to analyze regional performance metrics, identify trends and opportunities for improvement, and implement changes to increase efficiency and achieve business objectives. You will work in close collaboration with the Global Head of Customer Success to drive results.

We engage with a diverse customer base and follow a diverse set of motions to provide the appropriate and required level of focus for every customer. The successful candidate will be able to demonstrate the ability to pivot right across this customer base regardless of culture, location or focus.

Location: These opportunities are available globally and are remote positions.

The role entails:

• Strategic planning and analysis: preparing communication plans, team meetings, and other messages shared in broader management forums, setting yourself and your team up for success. Regularly reviewing key performance indicators and metrics is your baseline. You will develop strategies to enhance customer engagement, improve retention rates, drive up-sells or cross-sells where appropriate, and ultimately increase customer success.
• Customer interactions and support to your team: resolve escalated customer issues requiring expertise or intervention ensuring timely resolution.
• Team management: passionate about guiding and supporting your team members, helping them navigate complex customer situations, improve their skills, and achieve their goals. Conducting regular performance reviews with team members you will also help identifying areas for improvement/development as well as celebrating excellence, recognising team achievements, and setting goals for individual growth. 
• Cross-functional collaboration: collaboration with other departments, such as Sales, Marketing, Product development, and Support, is essential. This ensures alignment on customer needs, feedback sharing, and coordinated efforts to drive customer success. You will establish trustworthy channels of communication across the board.
• Documentation and reporting: you are allowed to be creative! While building content with your team and your manager, you will also ensure the changes are well documented, instilling quality and attention to detail in all you do.

What we are looking for in you

• Excellent academic results at school and university
• Bachelor’s or equivalent degree in Business, Communication or STEM subject
• Knowledge and passion for Customer Success, revenue management and technology, experience in SaaS or software industries
• Track record of bringing exceptional Customer Success experience results
• Commitment to continuous learning and improvement - curious, flexible, scientific
• Creative problem-solving and cross-team collaboration
• Experience growing and developing a CSM team
• Hands-on approach to using data to drive team activities and continuous improvement
• Willingness to travel up to 4 times a year for internal events

Nice-to-have skills

• Whilst English is our business language, proficiency (both written and spoken) in Japanese, Korean, Spanish, Portuguese, German, French, or Italian will be valued.

What we offer you

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person - we’ve been working remotely since 2004!
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues from your team and others
• Priority Pass for travel

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004.​ Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

#LI-remote 

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

We are hiring a Revenue Accounting Manager, ideally a candidate with a passion for systems accounting, to drive revenue recognition process, decisions, systems and reporting.

In our finance function we aspire to set the industry pace for speed and accuracy of reporting. We aim to achieve this by driving our product pricing and terms, contracting, sales processes and systems into alignment.

We are looking for a professionally qualified accounting leader with expertise in IFRS 15/ASC 606 to build scalable contract review and revenue recognition processes. This lead will work across teams including product management, legal, FP&A, sales operations and commercial business systems to align understanding and ensure that the accounting and revenue recognition treatment of contracts and products is straightforward and correct, with a very high level of automation. Perhaps unusually we prefer a leader with deep personal interest in the software and technology industry, and ideally some data analytics and software engineering experience. The Revenue Accounting Manager will ensure the proper application of revenue accounting guidance for public market scrutiny. 

This is a management position which requires confidence in presentation, setting goals, and directing the work of others. We expect to grow a team focused on revenue, with a particular emphasis on systems and automation, that puts us at the top of the leaderboard for clarity, correctness, transparency and speed of reporting as a global tech company.

Location: This role is home-based in EMEA time zones, with the option to be based in our London office. It will report to our Global Financial Controller.

Key responsibilities

• Collaborate with Product Management, Sales Operations, Sales, Legal, and FP&A teams to design standard contracts
• Drive process and configuration improvements in NetSuite and related systems for end-to-end automation of the revenue life cycle
• Incorporate industry best practices and emerging technology to raise the bar for reporting speed and accuracy
• Review and evaluate the revenue recognition impact of non-standard contracts and new products
• Lead, mentor and develop a team of revenue accounting and systems accounting professionals
• Assist in month-end revenue close, including reconciliations, fluctuation analysis, and other reporting
• Develop and maintain effective internal controls over revenue transactions and reporting
• Research and write accounting memos on significant revenue recognition and other related policy matters
• Act as the primary liaison with external auditors in matters related to order-to-cash

Valued skills and experience

• An exceptional academic track record from both high school and university
• An undergraduate degree in Accounting or Finance, or a compelling narrative about your alternative chosen path
• CPA, CA or equivalent with excellent technical accounting skills and IFRS experience
• A detailed understanding of IFRS 15 and relevant rules related to SaaS and services
• Leadership or management responsibility
• A track record of going above-and-beyond expectations
• Experience of software licensing, subscription and services revenue accounting and operations
• Experience driving revenue recognition and scaling accounting processes in a high-growth environment
• Experience with ERP, Rev Rec, CRM, CPQ and other relevant software categories - NetSuite and Salesforce preferred
• Experience in a multi-country multi-currency, operations and tax environment
• Professional written and spoken English 
• Excellent interpersonal skills, curiosity, flexibility, and accountability 
• Thoughtfulness and self-motivation 
• Result-oriented, with a personal drive to meet commitments 
• Ability to travel twice a year, for company events up to two weeks long

Additional, optional skills we value

• Public company reporting and revenue accounting experience
• Software implementation, integration and user acceptance
• Software engineering qualification or experience
• A passion for technology and a desire to work with motivated colleagues
• MBA or other relevant business degree

What we offer colleagues

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Team Member Assistance Program & Wellness Platform
• Opportunity to travel to new locations to meet colleagues
• Priority Pass and travel upgrades for long-haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004.​ Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

#LI-remote

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in more than 80 countries and very few roles based in offices.

The company is founder led, profitable and growing. We are hiring a Business Services Team Manager to lead efficient and effective travel, logistics, event, scheduling, expense policy and administration.

This executive role requires outstanding coordination, planning, decision-making, budgeting, procurement, reporting and management. It is a fast-paced and complex operation in the tech industry.

We coordinate large-scale company events which involve travel for hundreds of people from 80+ countries. We run such events four times a year, a significant investment in our ability to shape culture, teamwork, execution plans and strategy. Our team is responsible for travel procurement and logistics, ensuring that these events run efficiently and safely. Visas, travel complications and unexpected situations make this a complex operation to run efficiently, demanding a rigorous approach and high work ethic in the team.

This team also serves as an independent check on expense claim approval, ensuring fairness and consistency across teams and countries. This requires integrity, transparency and accountability, and a willingness to set and politely defend the same expectations of the most senior and most junior colleagues.

Together these responsibilities amount to tens of millions in operational costs and a significant number of tactical and operational decisions.

Our team also provides traditional 'EA' services for company leads, though they do this across departments and as a consistent service rather than as personal assistants; they set and deliver to expectations on specific kinds of work. They schedule meetings, coordinate monthly reports, handle delegated approvals for travel and expenses, work across teams, coordinate with suppliers, and run small projects or initiatives.

Location: Worldwide, home based, except in locations where we have an office, such as London, Taipei and Beijing

Leadership and accountability

This team has a direct impact on every team at Canonical. It is important for them to have excellent judgment and interpersonal skills, the confidence to hold people accountable and defend positions of policy, and the work ethic to move quickly through a large volume of work. It is also essential that the team participate in every company event, from the planning and venue selection stages to scheduling, operations and safety reviews, to ensure that they establish personal relationships with team leaders and can ensure these events run smoothly.

As a manager, your team would be responsible for

• Travel approvals, logistics and operations
• Expense review in line with policies
• Planning of complex company events four times a year
• Company offices that provide executive briefing and operational facilities
• Our global duty of care, health and safety programs with comprehensive policies and practices

What we are looking for

• An exceptional academic track record from both high school and university
• An undergraduate degree in a technical or business subject
• Drive, and a track record of going above-and-beyond expectations
• Leadership and management skills
• Demonstrable good judgement in matters involving money, policy and in-person interactions
• Ability to work in a global, multicultural organisation
• Excellent interpersonal skills, curiosity, flexibility
• Responsibility, accountability, thoughtfulness and self-awareness
• Result-oriented, with a personal drive to meet commitments 
• Ability to travel up to four times a year, for company events up to two weeks long

Additional skills that you might also bring

• Travel industry experience
• Project management experience
• Event management and operations experience
• Business and corporate administration experience

What we offer you

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004.​ Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

#LI-remote

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1000+ colleagues in 70+ countries and very few roles based in offices. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder led, profitable and growing. We are hiring Beijing Office Administrators with excellent English to help take responsibility for the success of our Beijing office and hardware certification lab. 

Our office administrators are part of our global business services team which covers business services, travel and logistics, events, expense management and administration. We look for positive team players who are self-driven and results oriented, with excellent attention to detail. The best candidates show that they are forward planners, reliable and determined, and keen to assume responsibility for projects, processes and policy. We are a unique global business, so we are not looking for candidates with extensive experience so much as excellent organisers and communicators who are keen to develop skills and strive for continuous improvement.

Location: This is an office-based role based in Beijing.

What your day will look like

• Create a professional, positive and welcoming environment for colleagues and guests
• Proactive management of front-of-house, meeting rooms and desk space
• Clerical, administrative and logistical tasks such as ordering supplies, office equipment, and processing invoices
• Creating and maintaining relationships with internal and external stakeholders
• Cross team collaboration across the company

What we are looking for

• Excellent academics
• Excellent spoken and written English skills
• Responsible and accountable
• Self-awareness and thoughtfulness
• Ability to travel up to twice a year for company events of up to two weeks duration
• Ability to grasp our existing technical systems and suggest improvements
• Strong problem-solving skills with attention to detail
• Excellent communication and interpersonal skills
• Adaptability in a fast-paced, ever-changing environment

What we offer you

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Pension and medical insurance
• Employee Assistance Program
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004.​ Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1000+ colleagues in 70+ countries and very few roles based in offices. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder led, profitable and growing. We are hiring Taipei Office Administrators with excellent English to help take responsibility for the success of our Taipei office and hardware certification lab. 

Our office administrators are part of our global business services team which covers business services, travel and logistics, events, expense management and administration. We look for positive team players who are self-driven and results oriented, with excellent attention to detail. The best candidates show that they are forward planners, reliable and determined, and keen to assume responsibility for projects, processes and policy. We are a unique global business, so we are not looking for candidates with extensive experience so much as excellent organisers and communicators who are keen to develop skills and strive for continuous improvement.

Location: This is an office-based role based in Taipei.

What your day will look like

• Create a professional, positive and welcoming environment for colleagues and guests
• Proactive management of front-of-house, meeting rooms and desk space
• Clerical, administrative and logistical tasks such as ordering supplies, office equipment, and processing invoices
• Creating and maintaining relationships with internal and external stakeholders
• Cross team collaboration across the company

What we are looking for

• Excellent academics
• Excellent spoken and written English skills
• Responsible and accountable
• Self-awareness and thoughtfulness
• Ability to travel up to twice a year for company events of up to two weeks duration
• Ability to grasp our existing technical systems and suggest improvements
• Strong problem-solving skills with attention to detail
• Excellent communication and interpersonal skills
• Adaptability in a fast-paced, ever-changing environment

What we offer you

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Pension and medical insurance
• Employee Assistance Program
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004.​ Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1000+ colleagues in 70+ countries and very few roles based in offices. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder led, profitable and growing. We are hiring Tokyo Office Administrators with excellent English to help take responsibility for the success of our Tokyo office.

Our office administrators are part of our global business services team which covers business services, travel and logistics, events, expense management and administration. We look for positive team players who are self-driven and results oriented, with excellent attention to detail. The best candidates show that they are forward planners, reliable and determined, and keen to assume responsibility for projects, processes and policy. We are a unique global business, so we are not looking for candidates with extensive experience so much as excellent organisers and communicators who are keen to develop skills and strive for continuous improvement.

Location: This is an office-based role based in Tokyo.

What your day will look like

• Create a professional, positive and welcoming environment for colleagues and guests
• Proactive management of front-of-house, meeting rooms and desk space
• Clerical, administrative and logistical tasks such as ordering supplies, office equipment, and processing invoices
• Creating and maintaining relationships with internal and external stakeholders
• Cross team collaboration across the company

What we are looking for

• Excellent academics
• Excellent spoken and written English skills
• Responsible and accountable
• Self-awareness and thoughtfulness
• Ability to travel up to twice a year for company events of up to two weeks duration
• Ability to grasp our existing technical systems and suggest improvements
• Strong problem-solving skills with attention to detail
• Excellent communication and interpersonal skills
• Adaptability in a fast-paced, ever-changing environment

What we offer you

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Pension and medical insurance
• Employee Assistance Program
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004.​ Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

In security risk management we’re looking to harness the power of industry best practice combined with driving new innovation on how we do security risk assessments and modelling. Our security risk management team is the primary owner of the strategy and practices of how we identify, track and reduce our security risk across everything we do. 

To support this we need to use industry best practices paired with emerging threat information to to promote risk identification, quantification, impact analysis, and modelling to ultimately drive decision making. In this role, you will help establish and execute a broad strategic vision for the security risk program at Canonical. You will not only work within the team but also cross-functionally with various teams across the organisation. The team contributes ideas and requirements for Canonical product security, improving the resilience and robustness of all Ubuntu customers and users subject to cyber attacks. Additionally, the team collaborates with our Organisational Learning and Development team to develop playbooks and facilitate security training across Canonical.

The security risk management team’s mission is not only to secure Canonical, but also to contribute to the security of the wider open source ecosystem. They might share knowledge through public presentations and industry events, and share threat intelligence with the wider community or represent Canonical in sector-specific governance bodies.

What you will do in this role:

• Define Canonical's security risk management  standards and playbooks
• Analyse and improve Canonical's security risk practices
• Evaluate, select and implement new security requirements, tools and practices
• Grow the presence and thought leadership of Canonical security risk management practice
• Develop Canonical security risk learning and development materials
• Work with Security leadership to present information and influence change
• Participate in developing key risk indicators, provide inputs to the development of key control indicators, and key performance indicators for various programs
• Apply statistical models to risk frameworks (such as FAIR, sensitivity analysis, and others)
• Participate in risk management, decision-making, and collaborative discussions
• Lead quantified risk assessments and understand the value of qualitative data for improvements to quality and engineering processes
• Interpret internal or external cyber security risk analyses in business terms and recommend a responsible course of action
• Develop templates and materials to help with self-service risk management actions 
• Monitor and identify opportunities to improve the effectiveness of risk management processes
• Launch campaigns to perform security assessments and help mitigate security risks across the company
• Build evaluation methods and performance indicators to measure efficiency of security functions and capabilities.

What we are looking for

• An exceptional academic track record 
• Undergraduate degree in Computer Science or STEM, or a compelling narrative about your alternative path
• Drive and a track record of going above-and-beyond expectations
• Deep personal motivation to be at the forefront of technology security
• Leadership and management ability
• Excellent business English writing and presentation skills
• Problem-solver with excellent communication skills, a deep technical understanding of security assessments and risk management
• Expertise in threat modelling and risk management frameworks
• Broad knowledge of how to operationalize the management of security risk
• Experience in Secure Development Lifecycle and Security by Design methodology

What we offer you

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004.​ Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

#LI-remote

We have opened several senior/staff Security Operations Engineer (SOC) positions, creating a new team reporting to the CISO. We are looking for a range of experience in these positions - at the high end we are looking for deep experience defending highly contested critical assets and high-value cyber targets against advanced persistent threats and state-level actors. We have more junior roles for exceptional individuals with a proven personal interest an engagement in cyber attack and defence, and outstanding academic and career performance even if experience is limited.

Our goal is to build an entirely new level of assurance and observable rigour into the open source supply chain. We have our own estate to monitor, but more broadly our goal is to raise the robustness of the entire global Ubuntu estate through the work of this team.

The Security Operations (SecOps) team is responsible for design, implementation and evolution of Canonical security practices, techniques, tools, systems and policies. The team is the primary owner of strategy and practices that determine how Canonical secures its data, internal infrastructure and build processes. They are responsible for assuring the security and integrity of our own infrastructure and product deployments. They design and implement technical security controls that ensure security threats are automatically identified, contained and remediated. The team will also contribute ideas and requirements for Canonical product security, improving the resilience and robustness of all Ubuntu customers and users subject to cyber attack.

The SecOps team's mission is not only to secure Canonical, but also to contribute to the security of the wider open source ecosystem. They might share knowledge through public presentations and industry events, and share threat intelligence with the wider community or represent Canonical in sector-specific governance bodies.

What you will do in this role:

• Implement and evolve Canonical's SecOps security standards and playbooks
• Analyse and improve Canonical's security architecture
• Evaluate, select and implement new security tools and practices
• Identify, contain and guide the remediation of security threats and cyber attacks
• Grow the presence and thought leadership of Canonical SecOps practice
• Contribute to open source threat intelligence initiatives
• Drive threat modelling, table top exercises and other SecOps practices across Engineering, IS and Canonical
• Develop Canonical SecOps learning and development materials
• Publish blog posts, whitepapers and conference presentations
• Identify, implement and track SecOps KPIs
• Plan and deliver SecOps work in the framework of Canonical's agile engineering practice
• Work with Security leadership to present information and influence change

What we are looking for

• An exceptional academic track record 
• Undergraduate degree in Computer Science or STEM, or a compelling narrative about your alternative path
• Drive and a track record of going above-and-beyond expectations
• Deep personal motivation to be at the forefront of technology security
• Expertise in threat modelling and risk management frameworks
• Knowledge of security architecture and market-leading security tools
• Experience contributing to, and consuming, threat intelligence feeds
• Experience in security risk management frameworks such as NIST CSF
• Experience with security standards such as ISO 27001

Optional things we value

• Experience in a security operations team or a security operations centre (SOC)
• Experience in offensive or defensive security teams with hands-on ability
• Experience with state-actor and other advanced persistent threats

What we offer you

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004.​ Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

#LI-remote

The Canonical Security Operations team is hiring for a Senior or Staff engineer. The Security Operations team is responsible for designing, building, and operating a world-class Security Operations Center, and the successful candidate will provide leadership, mentorship, expertise, and outstanding individual contributions towards those ends.

This role involves aspects of:

• Traditional SOC duties - security monitoring, threat hunting, and response.
• Security engineering - assessing and protecting Canonical platforms and products.
• Software engineering - building custom tools and platforms.
• Site reliability engineering - deploying, maintaining, and automating security tools.

We are looking for individuals with engineering and security experience, as well as a history of remarkable achievement. Senior security operations personnel with engineering experience and senior developers with security experience are equally well-suited to this role.

Beyond securing Canonical’s digital estate, this position represents a unique opportunity to contribute to the open source ecosystem. Team members may present at industry conferences, share threat intelligence with the wider community, or publish open source security software.

Junior positions are also available for less-experienced individuals with a compelling academic or professional background.

In this role, you will:

• Provide operational and engineering leadership.
• Implement and evolve Canonical’s Security Operations Center.
• Design and develop security software and platforms.
• Monitor for, identify, respond to, and remediate security incidents.
• Assess and improve Canonical’s security controls.
• Mentor early-career Security Operations engineers.
• Plan and deliver work within Canonical's agile engineering framework.
• Contribute to open source security.
• Publish blog posts, whitepapers and conference presentations.

We are looking for:

• An exceptional academic track record.
• Undergraduate degree in Computer Science or STEM, or a compelling narrative about your alternative path.
• 10+ years of relevant professional experience
• Professional cybersecurity experience, preferably working or leading a Security Operations Center.
• Professional engineering experience.
• An eagerness to contribute to open source security.
• Proficiency in common scripting languages, such as Python and Bash.
• Knowledge of Git, GitOps, Infrastructure-as-Code, and common orchestration platforms (e.g., Kubernetes)

Though optional, we value:

• Familiarity with security frameworks such as the NIST CSF, CIS CSC, and ISO 27001
• Knowledge of security architecture and market-leading security tools.
• Experience in a security operations team or a security operations center.
• Experience in offensive or defensive security teams with hands-on ability.
• Experience with advanced persistent threats.
• Proficiency in additional programming languages, such as Golang.

What we offer you:

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004.​ Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

#LI-remote

The Threat Intelligence Lead will own Canonical’s threat intelligence strategy and execution, including understanding of which cyber threat actors are targeting Canonical, and the use of intelligence on Tactics, Techniques and Procedures (TTP) to better our products and internal cybersecurity controls. You will collaborate with internal stakeholders as well as with the wider cybersecurity community, making sure that Canonical is recognised as a thought leader on open source threat intelligence.

This role will report to the CISO.

You will lead intelligence gathering and development activities on threat actors targeting software supply chains. You'll study attack trends across the wider open source software landscape, report findings to internal security teams, and advise the wider engineering community on the best course of action to detect and mitigate possible threats.

As the publisher of Ubuntu, Canonical products are directly or indirectly present in almost every organisation and household in the world, making them a prime target for threat actors. This team's mission is to help Canonical, and by extension countless community members and companies around the world, secure their software infrastructure.

What you’ll do in this role

• Build and own Canonical’s threat intelligence strategy
• Build and maintain OSINT research environments
• Develop OSINT tradecraft, principals, and techniques
• Identify and track targeted intrusion cyber threats, trends, and new developments by cyber threat actors through analysis of proprietary and open source datasets 
• Collaborate across teams to inform on activity of interest
• Coordinate adversary/campaign tracking
• Contribute to the wider threat intelligence community, establishing Canonical as a key contributor and thought leader in the space
• Work with product and engineering teams to explain cybersecurity threats and advise on mitigation strategies
• Work with the OPSEC and IS team to help implement/update security controls prioritising cyber defence
• Identify intelligence gaps and propose new tools and research projects to fill them
• Conduct briefings for executives, internal stakeholders and external customers

The successful Threat Intelligence Lead will be

• An experienced threat intelligence leader (or similar)
• Knowledgeable about the current open source threat landscape and computer networking/infrastructure concepts
• Highly competent with OSINT tools (e.g., Buscador, Trace Labs OSINT VM, OSINT Framework, Maltego, Shodan, social media scraping tools, etc.)
• Able to identify, organise, catalogue, and track adversary tradecraft trends — often with incomplete data
• Experienced using threat intelligence data to influence enterprise architecture or product development decisions
• An excellent communicator with the ability to clearly articulate and tailor technical content to a variety of audiences
• Able to travel twice a year, for company events up to two weeks long

Desired Characteristics

• A professional portfolio of OSINT related scripts, tools, or frameworks
• Demonstrated involvement in the larger OSINT community (please share relevant links)
• Degree qualified, with a bachelor's degree in computer science, information security, or a related field
• Certifications in related areas (e.g. GOSI, SANS SEC487 & SEC587, IntelTechniques OSIP, etc)
• Experience in a tech company or government/military signal intelligence departments

What we offer you

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004.​ Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

#LI-remote

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

We are hiring Travel Operations Specialists to join our Business Services team, ensuring smooth travel for colleagues and guests from countries all around the world to our company meetings and industry events. Our team set travel policy, support travel decisions, respond to travel emergencies and are responsible for supplier relationships.

We look for positive team players who are self-driven and results oriented, with excellent attention to detail. The best candidates show that they are forward planners, reliable and determined, and keen to assume responsibility for projects, processes and policy. We are a unique global business, so we are not looking for candidates with extensive experience so much as excellent organisers and communicators who are keen to develop skills and strive for continuous improvement.

Location: Worldwide - home based, except in locations where we have an office, such as London, Taipei and Beijing.

Responsibilities

• Engage with colleagues to address travel queries and issues
• Work with the wider business services team on company and industry event plans
• Hold travel vendors accountable for providing excellent service
• Check invoices to ensure accurate charges and timely payments, credits and refunds for travel
• Monitor trends, spend, emissions and compliance with company policy
• Track unused tickets, credits and airline points usage

What we are looking for

• Excellent academic results at school and university
• A degree in a business or technical subject
• Excellent communication skills
• Responsible and accountable
• Self-awareness and thoughtfulness
• Ability to travel up to four times a year for company events of up to two weeks duration
• Ability to learn new technology and software quickly

What we offer you

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004.​ Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

#LI-remote 

This global leadership role in cyber security is to manage the Security Operations (SecOps) team responsible for design, implementation and evolution of Canonical security practices, techniques, tools, systems and policies. The team is the primary owner of strategy and practices that determine how Canonical secures its data, internal infrastructure and build processes. They are responsible for assuring the security and integrity of our own infrastructure and product deployments. They design and implement technical security controls that ensure security threats are automatically identified, contained and remediated. The team will also contribute ideas and requirements for Canonical product security, improving the resilience and robustness of all Ubuntu customers and users subject to cyber attack.

As a leader on cyber security in the company, the SecOps team manager will collaborate with our Organisational Learning and Development team to develop playbooks and facilitate SecOps training across Canonical. They will operate in a wider security organisation, run a high performing security team and improve Canonical's security posture. They will lead initiatives to integrate the team's insights into Canonical's broader software development process.

While this is a management position, we expect managers to be expert practitioners, able to lead by example, contribute at the highest level, and assess work based on their own professional experience and skill. Candidates should have deep, hands-on expertise with a range of open source and proprietary security tooling and practices, which they can integrate into a holistic next generation security solution across the breadth of Canonical's interests.

The SecOps team's mission is not only to secure Canonical, but also to contribute to the security of the wider open source ecosystem. They might share knowledge through public presentations and industry events, and share threat intelligence with the wider community or represent Canonical in sector-specific governance bodies.

This role reports to the CISO.

What you will do in this role:

• Hire and mentor a team of outstanding technical security professionals
• Define Canonical's SecOps security standards and playbooks
• Own and drive the architecture and design of the SOC
• Analyse and improve Canonical's security architecture
• Evaluate, select and implement new security tools and practices
• Identify, contain and guide the remediation of security threats and cyber attacks
• Grow the presence and thought leadership of Canonical SecOps practice
• Contribute to open source threat intelligence initiatives
• Drive threat modelling, table top exercises and other SecOps practices across Engineering, IS and Canonical
• Develop Canonical SecOps learning and development materials
• Publish blog posts, whitepapers and conference presentations
• Identify, implement and track SecOps KPIs
• Plan and deliver SecOps work in the framework of Canonical's agile engineering practice
• Work with Security leadership to present information and influence change

What we are looking for

• Proven track record of mitigating with advanced threat actors and nation state threats
• Expert technical understanding of SOCs from the ground up
• In depth knowledge of SOC architecture and design including strategies for logging, firewalls, network segmentation, honeypots etc
• Someone who understands how the SOC works not just how to use it
• Expert in Linux security
• Ability to define, implement, automate and measure effective incident response playbooks
• Knowledge of security architecture and market-leading security tools
• Experience contributing to, and consuming, threat intelligence feeds
• Experience in security risk management frameworks such as NIST CSF
• An exceptional academic track record from both high school and university
• Undergraduate degree in Computer Science or STEM, or a compelling narrative about your alternative path
• Drive and a track record of going above-and-beyond expectations
• Deep personal motivation to be at the forefront of technology security
• Leadership and management ability
• Excellent business English writing and presentation skills
• Confidence to report security performance metrics with accountability for accuracy and completeness

Optional things we value

• Experience in offensive or defensive security teams with hands-on ability
• Experience with open source security tools
• Experience with security standards such as ISO 27001 
• Experience with security posture management of corporate endpoitns

The role of a Financial Analyst at Canonical

As a Financial Analyst, you'll be a core member of the FP&A Team and wider finance team. You will play a key part in our monthly business reviews, quarterly forecasting, annual planning, financial modeling, and continuously drive cross-functional business alignment. Our ideal candidate is a highly analytical independent thinker, who has a desire to learn how to leverage business judgment, driven by data, to advise on critical financial, commercial and strategic decisions.

Location: This is a remote role in EMEA or Americas time zones.

Key Responsibilities

• Generate insights into business operations by analyzing unit economics, drivers of variance, and other KPIs
• Support quarterly and annual financial planning, forecasting, reporting, and monthly budget reviews
• Provide analysis of commercial initiatives that have a strategic or financial impact on the business
• Create objective analyses and processes for a fast-growing tech company to scale efficiently and make data-driven decisions
• Support multi-functional change projects designed to enhance systems, processes, and data accuracy
• Partner with and communicate business progress to key stakeholders against financial and strategic targets 

Valued skills and experience

• An exceptional academic track record from both high school and university
• Drive and a track record of going above-and-beyond expectations
• Strong problem-solving and analytical abilities
• Excellent presentation and communication skills
• Curiosity and willingness to work on a wide range of projects
• Proficiency in spreadsheets and financial modeling
• Understanding of core accounting principles 
• Professional written and spoken English 
• Excellent interpersonal skills, curiosity, flexibility, and accountability 
• Passion, thoughtfulness, and self-motivation 
• Excellent communication and presentation skills 
• Result-oriented, with a personal drive to meet commitments 
• Ability to travel twice a year, for company events up to two weeks long
• Previous experience in an analytically focused finance or business role

Additional skills that you might also bring

• Bachelor's degree in finance, business, or related field
• Experience with Business Intelligence reporting, CRM and ERP systems
• Experience with Budgeting and Planning Software, or Data Visualization tools

What we offer you

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Team Member Assistance Program & Wellness Platform
• Opportunity to travel to new locations to meet colleagues
• Priority Pass and travel upgrades for long-haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004.​ Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

#LI-remote

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. We are also a pioneer of global distributed collaboration, with 1000+ colleagues in 70+ countries and very few roles based in offices. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The role of a Treasury Analyst at Canonical

As a Treasury Analyst, you will be a key team member of the Finance team ensuring that Canonical’s global liquidity and cash movements are managed and controlled in a manner consistent with our Treasury Policy. You will support the execution of approved cash management including international intercompany funding, multi-currency transactions and FX strategies while managing the financial risks associated with global operations. 

You will partner closely with Group Accounting , FP&A and other stakeholders to monitor forecasted cash needs, funding requirements and operational drivers. You will also contribute to treasury reporting and analysis for senior leadership, supporting decision-making with clear insights and recommendations.

Location: This is a Globally remote role.

What your day will look like

• Maintain controls over group cash, banking and investment activities, ensuring strong governance and policy compliance
• Execute and track treasury operations (e.g., funding movements, payments, account activity)
• Monitor liquidity and working capital needs, helping optimise cash utilisation while maintaining required buffers
• Support the company’s FX risk strategy by monitoring exposures and executing approved FX activity
• Serve as the primary point of contact for banking counterparties, overseeing the company’s banking set-up, account governance and ongoing relationship management
• Produce regular treasury reporting and ad-hoc analysis for senior management, highlighting key movements, risks, and recommendations
• Contribute to continuous improvement of Treasury Policy, controls, and operational processes
• Develop and maintain detailed rolling cash flow forecasts at subsidiary and consolidated levels to optimize liquidity
• Formulate and execute approved investment strategies for surplus cash, balancing security, liquidity and yield in line with Canonical’s Treasury Policy

What we are looking for in you

•  Highest ethical standards, integrity, authenticity, credibility, and character
•  Experience in managing funds in 20+ currencies, across multiple corporate entities
•  CTP, CFA, or equivalent certification in Treasury or Analysis
•  Proficiency in spreadsheets and financial modeling
•  Experience with enterprise level financial management software, such as NetSuite. 
•  Exceptional financial and mathematical abilities
•  Excellent communication and presentation skills 
•  An exceptional academic track record from both high school and preferably university
•  Willingness to travel up to 4 times a year for internal events

Additional skills that you might also bring

•  MBA or equivalent combination of professional experience and certifications
•  Experience with Business Intelligence reporting, CRM, and ERP systems

What we offer you

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person - we’ve been working remotely since 2004!
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues from your team and others
• Priority Pass for travel and travel upgrades for long haul company events

About Canonical

Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.

Canonical has been a remote-first company since its inception in 2004.​ Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

#LI-remote

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

We have an exciting opportunity for an Accounts Receivable Clerk to join our growing team. If you are passionate about the technology industry and want to work for a company that aligns with your interests, we might be the place for you! Canonical, and our world-class Ubuntu product, attracts some of the leading talent from around the world. Come and work with exceptional people and kick-start your career in Finance!

Our Finance team is growing and it's a really exciting time to join the team. We are looking for bright, truly motivated people who have a passion for making a difference. You will be seeking an opportunity to drive process improvements and change, input your ideas, grow your career and truly contribute to the team.

Your role will include ensuring accuracy of the A/R ledgers, processing customer invoices in a timely and accurate manner, registering customer payments, dealing with queries effectively and efficiently and maintaining compliance with processes and procedures. You will learn the fundamentals of how finance works in an organisation.

In return, we will provide you with ample opportunity for career development, including offering you support for continuing education and the pursuit of professional Accounting certifications. You will report directly to our Global Controller who will help you develop into the role and guide you through your learnings.

Location: This role will be based remotely in the EMEA region

The role entails

• Maintain accuracy of our A/R ledgers and reconciliation of accounts
• Manage our customer data (names, addresses, etc.), validate and gain approval for new accounts, and maintain our audit record of customer data changes and approvals
• Process our customer invoices in a timely and accurate manner, including entry of invoices into accounting systems and maintain our files in a tidy and organised manner
• Efficiently resolve any problems prior to raising and issue of invoice
• Implement and comply with the Canonical credit control policy
• Maximise cash collection through the effective collection of debts and maintain records to track debt collection through to conclusion
• Ensure payments are received in line with contractual terms
• Help with our month end processes: bank reconciliations and balance sheet reconciliations
• Resolve questions/issues, escalating when appropriate in a timely manner
• Maintain compliance with processes and procedures, recommend corrective action when identified and maintain suitable records to demonstrate compliance

What we are looking for in you

• Exceptional education achievements in an Accounting or Finance subject
• Excellent spreadsheet skills, including pivots, lookups etc.
• Excellent attention to detail, with great organization skills and the ability to meet deadlines
• Great communication skills that you will use when connecting directly with our customers
• A passion for the world of Finance with ambition to progress your career
• Experience using an enterprise level accounting system 

What we offer colleagues

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Team Member Assistance Program & Wellness Platform
• Opportunity to travel to new locations to meet colleagues
• Priority Pass and travel upgrades for long-haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004.​ Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

#LI-remote 

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

The role of an Accountant at Canonical:

If you are passionate about the technology industry and want to work for a company that aligns with your interests, we might be the place for you! Canonical, and our world class Ubuntu product, attracts some of the leading talent from around the world. Come and work with exceptional people and advance your career in Finance! 

Our Finance team is growing and it's a really exciting time to join the team. We are looking for bright, motivated people who have a passion for making a difference. You will be seeking an opportunity to drive process improvements and change, input your ideas and truly contribute to a highly productive team. 

We are looking for an exceptional Accountant with IFRS experience to help us ready the business for public market scrutiny through our planned IPO.  The right candidate will have domain expertise and a passion for IFRS.  

Location: This role may be office based in London, or Remote in EMEA Time Zones. 

What your day will look like

• Assist in the month end reporting process to deliver timely and accurate information
• Have full responsibility for a part of the ledger processes relevant to your strengths
• Assist with the year end audit process and statutory reporting
• Support the finance team's wider plans to prepare for an IPO
• Improve the efficiency of financial processes and procedures and monitor compliance
• Share knowledge between team members to ensure cover is available when needed
• Actively develop your own skills to ensure current knowledge of applicable standards and regulations
• Establish strong relationships with key colleagues outside the wider finance team

What we are looking for in you

• Exceptional academic track record and subsequent career performance
• Bachelor's degree in Accounting or equivalent
• Qualified accountant (ACCA, ACA, ACMA, CPA, etc.)
• Experience at a large public accounting firm, or public multinational corporate accounting department preferred
• NetSuite or similar enterprise grade systems experience
• Willingness to travel up to four times per year

What we offer colleagues

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Team Member Assistance Program & Wellness Platform
• Opportunity to travel to new locations to meet colleagues
• Priority Pass and travel upgrades for long-haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004.​ Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

#LI-remote

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. We are also a pioneer of global distributed collaboration, with 1000+ colleagues in 70+ countries and very few roles based in offices. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder led, profitable and growing. We are hiring a Systems & Controls Accountant with experience to drive best practices in systems, processes, and controls.

In our finance function we aspire to set the industry pace for speed and accuracy of reporting. We aim to achieve this by driving our product pricing and terms, contracting, sales processes and systems into alignment. We are looking for a professionally qualified accounting leader with expertise in NetSuite to build scalable processes, automated through correct and auditable implementations in NetSuite, Salesforce and other connected business systems.

This lead will work across teams including product management, legal, FP&A, sales operations and commercial business systems to align understanding and ensure that the accounting and revenue recognition treatment of contracts and products is straightforward and correct, with a very high level of automation. Perhaps unusually we prefer a leader with deep personal interest in the software and technology industry, and ideally some data analytics and software engineering experience. The Systems & Controls Accountant will ensure the proper application of revenue accounting guidance for public market scrutiny. Ideally they will also be technically savvy and able to work effectively with technical teams and software engineers.

This is a driving position which requires confidence in presentation, setting goals, and directing the work of others. We expect to grow a team with a particular emphasis on systems and automation, that puts us at the top of the leaderboard for clarity, correctness, transparency and speed of reporting as a global tech company.

Location: This role is home-based in EMEA time zones, with the option to be based in our London office. It will report to our Global Head of Accounting.

Key responsibilities

• Lead complex NetSuite configuration, workflows, customization, and integration
• Implement best practices for data governance, security, and compliance within NetSuite and connected systems.
• Demonstrate proficiency in script understanding and problem resolution
• Develop and maintain reports, dashboards, and KPIs to provide insights into business performance
• Coordinate regular system maintenance, upgrades, and troubleshooting to ensure optimal performance and reliability
• Provide training and support to end-users to enhance their efficiency and proficiency with NetSuite.
• Oversee Sandbox accounts for development and testing, ensuring seamless deployment of customizations and updates to the production environment
• Stay updated on new NetSuite features and functionalities, assessing their potential impact on business processes
• Drive process and systems improvements across teams for end-to-end automation of the full financial life cycle
• Incorporate industry best practices and emerging technology to raise the bar for reporting speed and accuracy
• Mentor and aid in developing the wider team of accounting and finance professionals
• Develop and maintain effective internal over revenue transactions and reporting
• Research and write accounting memos on relevant policy matters
• Act as the primary liaison with external auditors in related matters

Valued skills and experience

• An exceptional academic track record from both high school and university
• An undergraduate degree in Accounting or Finance, or a compelling narrative about your alternative chosen path
• CPA, CA or equivalent with excellent technical accounting skills and IFRS experience
• A detailed understanding of IFRS and relevant rules related to SaaS and services
• Leadership or management responsibility
• Drive and a track record of going above-and-beyond expectations
• Experience of software licensing, subscription and services revenue accounting and operations
• Experience driving and scaling accounting processes in a high-growth environment
• Experience with ERP, Rev Rec, CRM, CPQ and other relevant software categories - NetSuite and Salesforce preferred
• Experience in a multi-country multi-currency, operations and tax environment
• Professional written and spoken English 
• Excellent interpersonal skills, curiosity, flexibility, and accountability 
• Thoughtfulness and self-motivation 
• Result-oriented, with a personal drive to meet commitments 
• Ability to travel twice a year, for company events up to two weeks long

Additional, optional skills we value

• Public company reporting and revenue accounting experience
• Software implementation, integration and user acceptance
• Software engineering qualification or experience
• A passion for technology and a desire to work with motivated colleagues
• MBA or other relevant business degree

What we offer you

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004.​ Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

#LI-remote

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

We are hiring a Public Cloud Project Manager. In this position, customer relationship management and advocacy for Canonical's technical assets are crucial. This role is an opportunity for a technologist with a passion for Linux and Project Management to build a career with Canonical.   If you have an affinity for software, great communication skills, and a passion for technology, then you will enjoy working with some of the best people in the industry at Canonical.

Public Cloud Project Managers provide account leadership and insight for Canonical’s key Tier 1 Enterprise Public Cloud accounts. This role will collaborate with individuals from Software Engineering through Senior Level Executives.  

As a Public Cloud Project Manager, you will manage multiple blue-chip company projects simultaneously. Working with all stakeholders, you will shape the SoW or similar agreements with our clients, manage projects through their life-cycles, ensuring the overall goals for both Canonical and the client are met. 

Periodic international travel is required. Travel amount and duration will vary based on company and program requirements. 

Location: This role will be based remotely in the Americas region.

The role entails

• Ensuring programs and projects are delivered within the schedule, scope, cost, budget and resources expectations
• Identifying key technical and project risks and issues and actively put mitigating actions in place 
• Maintaining strong customer focus and work with all key stakeholders to achieve successful outcomes
• Conducting regular status meetings and business reviews with customers and provide direction when needed
• Managing the delivery schedule of critical third party deliverables for the project
• Identifying and managing cross organization engineering requests that are not part of existing business contracts.
• Advocating to customers the appropriate technologies from Canonical's portfolio 

What we are looking for in you

• Proven background in IT Cloud industry as a software development project manager, IT program/project manager, agile software manager or scrum master
• Deep understanding of Linux, Open source, and the Public Cloud space 
• Software engineering experience 
• Excellent written and verbal communication skills in English
• Experience leading cross-cultural, remote and global project teams and customers.
• Strong negotiation and influencing skills 
• Strong communication skills
• Bachelor's Degree in a STEM discipline
• Project Management Certification, preferably PMP or equivalent certification
• Agile Project Management certification, preferably Scrum Master or equivalent certification
• Ability and willingness to travel domestically and internationally

What we offer colleagues

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits that reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Team Member Assistance Program & Wellness Platform
• Opportunity to travel to new locations to meet colleagues
• Priority Pass and travel upgrades for long-haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004.​ Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

#LI-remote

Tax Senior Associate

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

We are hiring a Tax Senior Associate, reporting to the CFO. This role covers multiple Canonical corporate entities in several countries. We have a preference for candidates in EMEA time zones.

This is a unique opportunity for an astute and forward-thinking tax professional to build a tax function from the ground up at a profitable, fast-growing technology company. We're looking for someone with a keen interest in technology and how technology is changing the tax profession, who can translate that insight into a modern, effective strategy and hands-on execution.

Reporting directly to the CFO, you will design and own the tax processes that support our global expansion. Your primary challenge will be navigating the complexity of the evolving global environment in which we operate, where tax rules are constantly evolving. You will work with the CFO to establish a scalable and efficient framework fit for a dynamic, global software business—tackling everything from digital services taxes to leveraging new tax technologies.

In our selection process, we prioritize intellect and strategic thinking over years of experience. We are looking for someone with a strong academic background, a professional qualification in accounting and tax and demonstrable exposure to global tax considerations in a multinational context.

Location: This role will be based remotely in the EMEA region, or may be office based in London, UK

The role entails

• Manage and coordinate the preparation and review of corporate tax, VAT, and other relevant tax returns for our entities, ensuring timely and accurate filings
• Work with external advisers to develop transfer pricing documentation and tax planning initiatives and lead their implementation
• Act as a key point of contact for tax authority audits and enquiries, preparing responses and supporting documentation in collaboration with external advisors.
• Identify opportunities to streamline and improve tax processes, controls, and data management to enhance efficiency and accuracy particularly using technology and automation
• Manage and run tax provisioning and reporting under IFRS, including calculating effective tax rates and preparing tax-related disclosures for financial statements
• Work closely with the wider finance team, legal, and business operations to provide tax support and ensure cross-functional alignment
• Monitor changes in tax legislation across the regions in which we operate and assess their potential impact on the company.

What we are looking for in you

• Exceptional academic track record from both high school and university
• Undergraduate degree in business, finance, economics, technology or other quantitative field
• Fully qualified accountant (ACA, ACCA, CIMA) and tax advisor (CTA, ADIT or equivalent)
• A minimum of 3-5 years of relevant tax experience, gained within a Big 4/Top 10 accounting firm or a multinational in-house tax team.
• Confidence to respectfully speak up, exchange feedback, and share ideas without hesitation
• Track record of going above-and-beyond expectations to achieve outstanding results
• The work ethic and confidence to shine alongside motivated colleagues
• Professional written and spoken English with excellent presentation skills
• Excellent interpersonal skills, curiosity, flexibility, and accountability
•  Strong interpersonal and communication skills, with the ability to explain complex tax concepts to non-tax stakeholders
• Thoughtfulness and self-motivation
• Result-oriented, with a personal drive to meet commitments
• Ability to travel internationally twice a year for company events up to two weeks long

Nice-to-have skills

• Leadership ability
• Software or tech industry experience
• Public company finance and reporting experience

What we offer colleagues

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Team Member Assistance Program & Wellness Platform
• Opportunity to travel to new locations to meet colleagues
• Priority Pass and travel upgrades for long-haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004.​ Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

#LI-remote

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

The role of a Revenue Accountant at Canonical:

If you are passionate about the technology industry and want to work for a company that aligns with your interests, we might be the place for you! Canonical, and our world class Ubuntu product, attracts some of the leading talent from around the world. Come and work with exceptional people and advance your career in Finance! 

Our Finance team is growing and it's a really exciting time to join the team. We are looking for bright, motivated people who have a passion for making a difference. You will be seeking an opportunity to drive process improvements and change, input your ideas and truly contribute to a highly productive team. 

We are looking for an exceptional Accountant with IFRS 15 experience to help us ready the business for public market scrutiny through our planned IPO.  The right candidate will have domain expertise and a passion for IFRS 15 or ASC 606.  

Location: This role may be office based in London, or Remote in EMEA Time Zones. 

What your day will look like

• Assist in the month end reporting process to deliver timely and accurate information
• Have full responsibility for a part of the revenue recognition process relevant to your strengths
• Assist with the year end audit process and statutory reporting
• Support the finance team's wider plans to prepare for an IPO
• Improve the efficiency of financial processes and procedures and monitor compliance
• Share knowledge between team members to ensure cover is available when needed
• Actively develop your own skills to ensure current knowledge of applicable standards and regulations
• Establish strong relationships with key colleagues outside the wider finance team

What we are looking for in you

• Exceptional academic track record and subsequent career performance
• Bachelor's degree in Accounting or equivalent
• Qualified accountant (ACCA, ACA, ACMA, CPA, etc.)
• IFRS 15/ASC 606 revenue recognition experience
• Experience at a large public accounting firm, or public multinational corporate accounting department preferred
• NetSuite or similar systems experience a plus
• Willingness to travel up to four times per year

What we offer colleagues

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Team Member Assistance Program & Wellness Platform
• Opportunity to travel to new locations to meet colleagues
• Priority Pass and travel upgrades for long-haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004.​ Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

#LI-remote

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

We are hiring an Enterprise Project Manager

Canonical’s mission is to streamline and accelerate the adoption of open source across the entire global enterprise technology market. Our customers embrace the Canonical approach to open source for complex projects on bare metal, on the cloud, and at the edge. Canonical Enterprise Project Managers are responsible for ensuring project success through owning, driving, communicating and respectfully engaging all stakeholders, valuing integrity and accountability.

Within a portfolio of projects with complex and changing software technologies, customer and partner satisfaction is only possible because of exceptional Project Managers who know how to respect and engage all stakeholders.

Location: This is a Globally remote role.

The role entails

• Ensuring programs and projects are delivered within the schedule, scope, cost, budget and resources expectations
• Identifying key technical and project risks and issues and actively put mitigating actions in place 
• Maintaining strong customer focus and working with all key stakeholders to achieve successful outcomes
• Conducting regular status meetings and business reviews with customers and providing direction when needed
• Managing the delivery schedule of critical third party deliverables for the project
• Advocating to customers the appropriate technologies from Canonical's portfolio 
• Driving project success while managing risks 

What we are looking for in you

• Experience in Enterprise IT Programs, Process Improvement, and Software Engineering Project Management
• Excellent written and verbal communication skills in English
• Experience leading cross-cultural, remote and global project teams and customers.
• Strong negotiation and influencing skills 
• Strong communication skills
• Deep understanding of Linux, Open Source, and Cloud Technologies 
• Bachelor's Degree in a STEM discipline
• Project Management Certification, preferably PMP or equivalent certification
• Agile Project Management certification, preferably Scrum Master or equivalent certification
• Ability and willingness to travel domestically and internationally

What we offer colleagues

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Team Member Assistance Program & Wellness Platform
• Opportunity to travel to new locations to meet colleagues
• Priority Pass and travel upgrades for long-haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004.​ Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

#LI-remote

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1000+ colleagues in 70+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder led, profitable and growing. 

We are hiring a Junior Project Manager

Our mission is to streamline and accelerate the adoption of open source across the entire global enterprise technology market. Our customers embrace the Canonical approach to open source for complex projects on bare metal, on the cloud, and at the edge.

Our Project Managers are responsible for ensuring project success through owning, driving, communicating and respectfully engaging all stakeholders, valuing integrity and accountability.

Within a portfolio of projects with complex and changing software technologies, customer and partner satisfaction is only possible because of exceptional Project Managers who know how to respect and engage all stakeholders.

The role entails

• Ensuring programs and projects are delivered within the schedule, scope, cost, budget and resources expectations
• Supporting in identifying key technical and project risks and issues and actively put mitigating actions in place 
• Maintaining strong customer focus and work with all key stakeholders to achieve successful outcomes
• Assisting in conducting regular status meetings and business reviews with customers
• Supporting with the delivery schedule of critical third party deliverables for the project
• Advocating to customers the appropriate technologies from Canonical's portfolio 

What we are looking for in you

The successful Junior Project Manager will have solid academic achievement in science, software engineering and/or information technology field, excellent written and verbal communications skills in English and a solution oriented mindset. You will be able to "make things happen" with a professional approach and effective negotiation techniques. You have demonstrated leadership skills in your school or university life.

• Exceptional academic track record from both high school and university
• Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path
• Confidence to respectfully speak up, exchange feedback, and share ideas without hesitation
• Track record of going above-and-beyond expectations to achieve outstanding results
•  Passion for technology evidenced by personal projects and initiatives
• The work ethic and confidence to shine alongside motivated colleagues
• Professional written and spoken English with excellent presentation skills
• Excellent interpersonal skills, curiosity, flexibility, and accountability
• Appreciative of diversity, polite and effective in a multi-cultural, multi-national organisation
• Thoughtfulness and self-motivation 
• Result-oriented, with a personal drive to meet commitments 
• Ability to travel internationally twice a year, for company events up to two weeks long

What we offer colleagues

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Team Member Assistance Program & Wellness Platform
• Opportunity to travel to new locations to meet colleagues
• Priority Pass and travel upgrades for long-haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004.​ Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

#LI-remote

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

We are hiring a Project Manager - Ubuntu Embedded Systems at Canonical

As a project manager for Canonical’s Devices business, this role is responsible for the coordination and completion of large complex customer-facing projects, overseeing all aspects of project delivery and acting as the primary delivery liaison between Canonical's engineering teams and Canonical's customers.

You will be managing the projects that involve the delivery of Ubuntu images on a wide variety of devices ranging from robots, edge gateways, and IoT devices to PCs and automotive systems. This is a high-profile project management position where you are expected to build and maintain working relationships with team members, customers, other partners/vendors (Silicon vendors, OEMs, ODMs, IHVs), and other Canonical departments/teams. 

Location: This role will be based remotely in the APAC region

The role entails

• Managing projects through their complete life cycle and ensuring that the overall goals for both Canonical and the client are met
• Successfully delivering engineering professional services for assigned projects
• Working with engineering teams on custom board enablement and delivery of Ubuntu images to the customers
• Assisting in the development of project statements of work
• Drafting and maintaining project-specific schedules/project plans 
• Obtaining client agreement to the project schedule and agreed-upon work items
• Ensuring projects are delivered within the time/resources/scope expectations
• Managing project risk mitigation and plans
• Driving technical issues to reach desired delivery outcomes
• Maintaining daily and weekly communication with the client and all internal stakeholders
• Managing delivery schedule of critical third-party deliverables for the project
• Keeping management informed of the status of assigned projects
• Identify custom engineering requests that are not part of an existing business contract
• Advocating for the appropriate technologies from Canonical's product portfolio to customers
• Supporting different time zones and work non-traditional hours as required to support the assigned projects

What we are looking for in you

• Solid project management experience in delivering engineering services to customers managing software development teams and field engineers
• Extensive experience successfully managing projects with cross-cultural and multi-continent internal and external project resources, preferably with resources in Asia, Europe, and the Americas
• Educational degree preferably in Science, Technology, Engineering, or Math
• Good knowledge of Linux and the wider Open Source Software community, and understanding of computer architecture
• Excellent communications skills, both verbal and written, in English
• Strong leader and problem solver with extensive experience building successful internal and external partnerships and effective working relationships with demanding project sponsors in complex organizational environments
• PMP/PMI or PRINCE2 Practitioner Certification preferred
• Ability to work non-standard work hours in support of a worldwide sales and project team
• Willingness to travel up to 4 times a year for internal events

What we offer colleagues

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Team Member Assistance Program & Wellness Platform
• Opportunity to travel to new locations to meet colleagues
• Priority Pass and travel upgrades for long-haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004.​ Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

#LI-remote

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

We are hiring a Project Manager - Ubuntu Embedded Systems at Canonical

As a project manager for Canonical’s Devices business, this role is responsible for the coordination and completion of large complex customer-facing projects, overseeing all aspects of project delivery and acting as the primary delivery liaison between Canonical's engineering teams and Canonical's customers.

You will be managing the projects that involve the delivery of Ubuntu images on a wide variety of devices ranging from robots, edge gateways, and IoT devices to PCs and automotive systems. This is a high-profile project management position where you are expected to build and maintain working relationships with team members, customers, other partners/vendors (Silicon vendors, OEMs, ODMs, IHVs), and other Canonical departments/teams. 

Location: This role will be office based in Taipei, Taiwan

The role entails

• Managing projects through their complete life cycle and ensuring that the overall goals for both Canonical and the client are met
• Successfully delivering engineering professional services for assigned projects
• Working with engineering teams on custom board enablement and delivery of Ubuntu images to the customers
• Assisting in the development of project statements of work
• Drafting and maintaining project-specific schedules/project plans 
• Obtaining client agreement to the project schedule and agreed-upon work items
• Ensuring projects are delivered within the time/resources/scope expectations
• Managing project risk mitigation and plans
• Driving technical issues to reach desired delivery outcomes
• Maintaining daily and weekly communication with the client and all internal stakeholders
• Managing delivery schedule of critical third-party deliverables for the project
• Keeping management informed of the status of assigned projects
• Identify custom engineering requests that are not part of an existing business contract
• Advocating for the appropriate technologies from Canonical's product portfolio to customers
• Supporting different time zones and work non-traditional hours as required to support the assigned projects

What we are looking for in you

• Solid project management experience in delivering engineering services to customers managing software development teams and field engineers
• Extensive experience successfully managing projects with cross-cultural and multi-continent internal and external project resources, preferably with resources in Asia, Europe, and the Americas
• Educational degree preferably in Science, Technology, Engineering, or Math
• Good knowledge of Linux and the wider Open Source Software community, and understanding of computer architecture
• Excellent communications skills, both verbal and written, in English
• Strong leader and problem solver with extensive experience building successful internal and external partnerships and effective working relationships with demanding project sponsors in complex organizational environments
• PMP/PMI or PRINCE2 Practitioner Certification preferred
• Ability to work non-standard work hours in support of a worldwide sales and project team
• Willingness to travel up to 4 times a year for internal events

What we offer you

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events

About Canonical

Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.

Canonical has been a remote-first company since its inception in 2004.​ Working at Canonical is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

#LI-remote 

The role of an Enterprise Customer Success Manager at Canonical

Customer success is a fairly new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. By clearly understanding their customer’s objectives, the CSM can align expectations, suggest a large range of additional services or product capacity to increase loyalty, alleviate any pain points, and help draw and deliver on an appropriate collaboration roadmap. 

We are growing our Customer Success team to continue to offer thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. To provide the appropriate level of focus for every customer, in their native language and with excellent English for any internal interaction, CSMs are specialized in one of the following segments:  

• Mass - SMEs or large businesses starting their journey with Canonical
• Focus - Large companies with established ARR
• Step Growth - a selection of high-potential customers 

All CSMs contribute to business support at the company level for all remaining, not-yet-assigned customers (Tech segment), including our Store customers, through campaign management and customer requests.

Location:  This role will be based remotely in the EMEA region.

What your day will look like

• Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more. 
• Coordinate complex projects in interaction with developers, IT managers and decision makers from various industries.
• Collaborate with Sales, Field Engineering and Support in developing and delivering engagement plans that fulfill the customer's objectives.
• Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales.  
• Experience running a disciplined, weekly customer and business review process with cross-functional teams, identifying and prioritizing blockers, and driving resolution through corporate product and engineering teams
• Serve as a customer advocate internally and influence Canonical products roadmaps, Canonical websites, documentation, processes and people to improve customer satisfaction and retention.
• Supporting customers through reactive ticket requests.
• Create campaigns targeting multiple customers through digital touch-points and activities.

What we are looking for in you

The ideal candidate would display impeccable customer-facing skills and a passion for cloud and data centre infrastructure technologies. We are also looking for:

• Native French level required with excellent command of English
• Minimum 5 years of work experience with a strong background in IT and with exposure to projects related to at least one of these topics: Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT. 
• Excellent presentation skills with the ability to guide a conversation about complex software.
• Experience building and improving internal processes while maintaining timely delivery to customer-related projects.
• A true team player capable of interacting with all departments and at all levels, both internally and externally.
• Knowledge of agile methodologies.

Additional skills that you might also bring

• Experience with Salesforce, Jira and CRMs

What we offer you

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person - we’ve been working remotely since 2004!
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues from your team and others
• Priority Pass for travel and travel upgrades for long haul company events

About Canonical

Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.

Canonical has been a remote-first company since its inception in 2004.​ Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

#LI-remote 

The role of an Enterprise Customer Success Manager at Canonical

Customer success is a fairly new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. By clearly understanding their customer’s objectives, the CSM can align expectations, suggest a large range of additional services or product capacity to increase loyalty, alleviate any pain points, and help draw and deliver on an appropriate collaboration roadmap. 

We are growing our Customer Success team to continue to offer thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. To provide the appropriate level of focus for every customer, in their native language and with excellent English for any internal interaction, CSMs are specialized in one of the following motions:  

• Mass - small and medium businesses starting their journey with Canonical
• Focus - strategic and Enterprise customers
• Step Growth - a selection of high-potential customers

All CSMs contribute to business support at the company level for all remaining, not-yet-assigned customers (Digital), including our Store customers, through campaign management and customer requests.

Location:  This role will be based remotely in the APAC region.

What your day will look like

• Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more. 
• Coordinate complex projects in interaction with developers, IT managers and decision makers from various industries.
• Collaborate with Sales, Field Engineering and Support in developing and delivering engagement plans that fulfill the customer's objectives.
• Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales.  
• Experience running a disciplined, weekly customer and business review process with cross-functional teams, identifying and prioritizing blockers, and driving resolution through corporate product and engineering teams
• Serve as a customer advocate internally and influence Canonical products roadmaps, Canonical websites, documentation, processes and people to improve customer satisfaction and retention.
• Supporting customers through reactive ticket requests.
• Create campaigns targeting multiple customers through digital touch-points and activities.

What we are looking for in you

The ideal candidate would display impeccable customer-facing skills and a passion for cloud and data centre infrastructure technologies. We are also looking for:

• Native Japanese level required with excellent command of English, both mandatory
• Minimum 5 years of work experience with a strong background in IT and with exposure to projects related to at least one of these topics: Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT. 
• Excellent presentation skills with the ability to guide a conversation about complex software.
• Experience building and improving internal processes while maintaining timely delivery to customer-related projects.
• A true team player capable of interacting with all departments and at all levels, both internally and externally.
• Knowledge of agile methodologies.

Additional skills that you might also bring

• Experience with Salesforce, Jira and CRMs

What we offer you

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person - we’ve been working remotely since 2004!
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues from your team and others
• Priority Pass for travel and travel upgrades for long haul company events

About Canonical

Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.

Canonical has been a remote-first company since its inception in 2004.​ Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

#LI-remote 

The role of a Customer Success Manager at Canonical

Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM)  are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. Through a clear understanding of their customer’s objectives, the CSM can activate a large range of internal and external capabilities to alleviate any pain point, align expectations, as well as help draw and deliver on an appropriate collaboration roadmap. 

We are growing our Customer Success team to continue offering thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open source infrastructure and applications. 

This role is a first step in the CSM organisation. Although you will primarily focus on the Tech segment, including the store customers, you will also have a portfolio assigned. Ubuntu is chosen by thousands of new users every month. Our responsibility is to ensure the best user experience for them through problem-solving, onboarding, enablement and value realisation all the way to success. Collaborating with other teams and participating in campaign efforts, you will connect with a diverse set of users of Canonical products and identify our future champions. 

Location:  This role will be based remotely worldwide.

What your day will look like           

• A strong focus on supporting customers by finding solutions to ticket requests.
• Enrich documentation about problem solving, Q&A, onboarding materials.
• Drive campaigns targeting multiple customers through digital touch-points and activities.
• Identify high potential as well as high risk customers from newly onboarded users or customers
• Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more. 
• Collaborate with Sales and Support in developing and delivering engagement plans that fulfill the customer's objectives.
• Engage with your portfolio of customers to ensure risk identification
• Collect feedback from customers and format them for review by the product team

What we are looking for in you

• Customer-facing experience
• An empathetic individual with a natural drive to help others
• Passion for technology, infrastructure and Ubuntu in particular is a must
• Excellent presentation skills
• Strong organisational skills, ability to structure and constantly update documentation
• A team player capable of interacting with all departments internally 

Additional skills that you might also bring

• We at the Customer Success team strongly appreciate various languages! Therefore, if you possess proficiency (both written and spoken) in Japanese, Korean, Spanish, Portuguese, German, French, or Italian, alongside an excellent command of English, please inform us!

What we offer you

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person - we’ve been working remotely since 2004!
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues from your team and others
• Priority Pass for travel and travel upgrades for long haul company events

About Canonical

Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.

Canonical has been a remote-first company since its inception in 2004.​ Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

#LI-remote

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

We are hiring an Enterprise Customer Success Manager at Canonical

Customer success is a new and strategic department at Canonical, with the objective of reducing risk and churn, facilitating the adoption of new products or services, and supporting expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. By clearly understanding their customers’ objectives, the CSM can align expectations, suggest a large range of additional services or product capacity to increase loyalty, alleviate any pain points, and help draw and deliver on an appropriate collaboration roadmap. 

We are growing our Customer Success team to continue to offer thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. To provide the  appropriate level of focus for every customer, CSMs are specialized in one of the following segments:  

• Mass - SMEs or large businesses starting their journey with Canonical
• Focus - Large companies with established ARR
• Step Growth - a selection of high-potential customers 

All CSMs contribute to business support at the company level for all remaining, not-yet-assigned customers (Tech segment), including our Store customers.

Location:  This role will be based remotely.

What your day will look like

• Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more. 
• Elaborate and coordinate complex projects in interaction with developers, IT managers and decision makers from various industries.
• Collaborate with Sales, Field Engineering and Support in developing and delivering engagement plans that fulfill the customer's objectives.
• Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales.  
• Experience running a disciplined, weekly customer and business review process with cross-functional teams, identifying and prioritizing blockers, and driving resolution through corporate product and engineering teams
• Serve as a customer advocate internally and influence Canonical products roadmaps, Canonical websites, documentation, processes and people to improve customer satisfaction and retention.
• Supporting customers through reactive ticket requests.
• Create campaigns targeting multiple customers through digital touch-points and activities.

What we are looking for in you

The ideal candidate would display impeccable customer-facing skills with a passion for cloud and data centre infrastructure technologies. We are also looking for:

• Minimum 5 years of work experience with a strong relation to IT and with exposure to projects related to at least one of these topics: Linux OS, data applications, storage, cloud computing, networking, security,  migration, IoT. 
• Excellent presentation skills with the ability to guide a conversation about complex software.
• Experience building and improving internal processes while maintaining timely delivery to customer-related projects.
• A true team player capable of interacting with all departments and at all levels, both internally and externally.
• Knowledge of agile methodologies.
• We at the Customer Success team strongly appreciate various languages! Therefore, if you possess proficiency (both written and spoken) in Spanish and Portuguese alongside an excellent command of English, please inform us!

Additional skills that you might also bring

• Experience with Salesforce, Jira and CRMs is a big plus!

What we offer colleagues

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Team Member Assistance Program & Wellness Platform
• Opportunity to travel to new locations to meet colleagues
• Priority Pass and travel upgrades for long-haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004.​ Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

#LI-remote

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

We are hiring a Project Manager - Ubuntu Embedded Systems at Canonical

As a Project Manager for Canonical’s Devices business, this role is responsible for the coordination and completion of large complex customer-facing projects, overseeing all aspects of project delivery and acting as the primary delivery liaison between Canonical's engineering teams and Canonical's customers.

You will be managing the projects that involve the delivery of Ubuntu images on a wide variety of devices ranging from robots, edge gateways, and IoT devices to PCs and automotive systems. This is a high-profile project management position where you are expected to build and maintain working relationships with team members, customers, other partners/vendors (Silicon vendors, OEMs, ODMs, IHVs), and other Canonical departments/teams. 

Location: This role will be based remotely in the AMERICAs and/or EMEA regions.

The role entails

• Managing projects through their complete life cycle and ensuring that the overall goals for both Canonical and the client are met
• Successfully delivering engineering professional services for assigned projects
• Working with engineering teams on custom board enablement and delivery of Ubuntu images to the customers
• Assisting in the development of project statements of work
• Drafting and maintaining project-specific schedules/project plans 
• Obtaining client agreement to the project schedule and agreed-upon work items
• Ensuring projects are delivered within the time/resources/scope expectations
• Managing project risk mitigation and plans
• Driving technical issues to reach desired delivery outcomes
• Maintain daily and weekly communication with the client and all internal stakeholders
• Managing delivery schedule of critical third-party deliverables for the project
• Keeping management informed of the status of assigned projects
• Identifying custom engineering requests that are not part of an existing business contract
• Advocating the appropriate technologies from Canonical's product portfolio to customers
• Supporting different time zones and work non-traditional hours as required to support the assigned projects

What we are looking for in you

• Solid project management experience in delivering engineering services to customers managing software development teams and field engineers
• Extensive experience successfully managing projects with cross-cultural and multi-continent internal and external project resources, preferably with resources in Asia, Europe, and the Americas
• Educational degree preferably in Science, Technology, Engineering, or Math
• Good knowledge of Linux and the wider Open Source Software community, and understanding of computer architecture
• Excellent communications skills, both verbal and written, in English
• Strong leader and problem solver with extensive experience building successful internal and external partnerships and effective working relationships with demanding project sponsors in complex organizational environments
• PMP/PMI or PRINCE2 Practitioner Certification preferred
• Ability to work non-standard work hours in support of a worldwide sales and project team
• Willingness to travel up to 4 times a year for internal events

What we offer colleagues

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Team Member Assistance Program & Wellness Platform
• Opportunity to travel to new locations to meet colleagues
• Priority Pass and travel upgrades for long-haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004.​ Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

#LI-remote