We are seeking an Administrative Assistant to join our Texas Home Visiting Program. In the role of Administrative Assistant, you will Shine Hope as you will provide program secretarial and receptionist functions including directing all incoming phone calls and preparing program correspondence. Provide accurate data entry into the DFPS PEIS database of all service data for all participants served in accordance with contract guidelines. Data entry includes registration, service data, and outcome data. You will also prepare invoices for payments; submit monthly billing and accounts receivables, perform monthly contract billing, maintain accurate accounting logs, and prepare purchase orders. Join our team and shine hope in the lives of others! 

What you'll do:

• Perform all duties in a courteous manner and maintain excellence in customer service including but not limited to cheerfully greeting clients and visitors with a smile and exercising respect with co-workers.
• Accept inquiry calls, provide information and complete an initial screening on prospective parents in accordance with established guidelines.
• Timely and accurately prepare and manage billing for Texas Home Visiting program in accordance with established guidelines; maintain accurate and complete accounts receivable records.
• Prepare Texas Home Visiting accounts receivable reports and meet timely with the Program Supervisor to resolve any discrepancies.
• Supervise the overall needs of the Texas Home Visiting office such as, office supplies stocked for staff use; keep the appearance of the office in accordance with the holidays and special events.
• Review and accurately process mail, faxes, emails, and other correspondence in a timely manner.
• Maintain positive, professional appearance and demeanor while interacting and/or communicating with others.
• Answer phone calls and appropriately respond to inquiries and requests for information for the Texas Home Visiting program.
• Generate reports as requested. Accurately prepare and proofread memos, letters, spreadsheets and other documents and correspondence as required. Complete accurate and timely documentation.
• Timely and accurately prepare and monitor subcontractor agreements as required.

 What you’ll bring:

• High School Diploma (or G.E.D.) required.
• Prior work experience in education, child health and development, child abuse or neglect, and/or parent education preferred.
• Knowledge of and/or experience using community resources preferred.
• Knowledge and experience with in-home visitation preferred. 
• Requires ability to drive assigned vehicle(s) or personal vehicle, with appropriate state license, following all laws applicable; must provide proof of liability insurance and must be eligible to be insured under Buckner’s insurance policy. Must be age 21 or older to drive on behalf of Buckner.
• Requires ability to use up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force continuously to move objects and/or people.
• Requires ability to walk, stand and sit, sometimes for prolonged periods of time.

The above description reflects the details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. 

About the Role
As the Foster Care and Adoption Supervisor, you will Shine Hope by being responsible for the recruitment, coordination and provision of services to foster children, foster families, and foster adoptive families. You will provide foster parent training and monitor homes for compliance to state minimum standards. You will also promote foster care and adoptive services in the community and supervise home development and recruitment activities to ensure compliance with state regulatory and contract guidelines. Supervise caseworkers and ensure compliance with all contracts and regulatory standards.

What you will do
As a member of our team, you will have an impact on our clients through the accomplishment of the following responsibilities:

• Supports the sourcing, hiring, supervising, monitoring, evaluating, and providing direction to direct reports. Provide professional growth and development; support the development and communication of annual goals and objectives; monitor and provide constructive feedback; conduct annual performance evaluations. 
• Support in addressing Timely and accurately the personnel issues, including commendations and disciplinary actions, using appropriate professional documentation.
• Assist with preparing the budget for the assigned foster care programs and provide continuous monitoring of the budget and other program resources to ensure they are used efficiently and appropriately.
• Assist in the preparation of developmental plans or corrective action involving caseworkers who are out of compliance with minimum standards, as well as Buckner policies and procedures.
• Responsible for the ongoing supervision of foster homes. Ensure compliance with state minimum standards through evaluation during quarterly home visits.
• Prepare developmental plans or corrective action involving foster families that are out of compliance with state standards, T3 expectations, and Buckner policy and procedures. Document corrective action and progress toward goals in the family’s file.
• Maintain all client documentation in accordance with established minimum standards, T3C requirements, and Buckner policies and procedures. Audit client files on a regular basis to ensure that all requirements are met.
• Complete thorough documentation in a timely manner for home files in order to meet minimum standards and T3C requirements. Maintain all foster home documentation in accordance with established guidelines. Audit home files on a regular basis to ensure that all requirements are met.
• Review and approve all child placement activities, investigation findings, and corrective and adverse action plans involving clients.
• Review and approve admission forms, initial and subsequent placement documents, investigation reports, initial plans of service, updated plans of service, discharge or transfer plans and summaries, any restrictions imposed on a child, and documentation regarding contacts with the client.
• Review and approve service plans to ensure the goals and services align with the child’s custom strengths, needs and permanency plan. Provide written confirmation that the child, youth or young adult continues to meet criteria for and benefiting from the evidence informed treatment model offered through the program.
• Participate in child placement decisions for children being placed in foster homes.
• Coordinate and implement the recruitment of foster parents and the development of homes for the Foster Care program. 
• Participate in recruiting foster homes by making presentations to the general public when scheduled.
• Supervise and provide pre-service and ongoing training of foster families.
• Provide crisis intervention.
• Coordinate foster parent support group. 
• Perform and/or recredentialing studies for licensed foster homes.
• Coordinate foster parent training events. 
• Complete and /or approve home studies for potential foster parents as a part of the licensing process.
• Participate in in-service training, including SAMA, CPR/First Aid, Medications and any other clinical related training. 
• Participate as a member of the Foster Care team to meet the physical, emotional, social, and spiritual needs of the foster children during the time they are placed in a Buckner foster home, as outlined in each client’s plan of service.
• Provide ongoing case management for clients in Buckner foster homes. 
• Participate in regular supervision and support with the client and foster parents during frequent home visits, office visits, and telephone contact as required by state licensing, T3C standards and Buckner policy and procedures.
• Complete case documentation, treatment plans and discharge plans in a timely manner in accordance with licensing requirements, T3C standards and Buckner policies and procedures.
• Communicate with DFPS, SSCC’s and other placement agencies by telephone; meet with placement agency caseworkers to discuss client needs; attend court hearings and permanency conferences for children.
• Report suspected child abuse/neglect to supervisor, DFPS, and appropriate law enforcement agencies.
• Conduct investigations relative to complaints about licensed foster/adoptive homes in accordance with DFPS; identify issues and assist families in developing corrective action plans; and make recommendations when appropriate.  

What you’ll bring to the team:
To be successful in this role and a great addition to our team, we need you to come with the following:

• Requires basic understanding of a comprehensive field of knowledge normally associated with the attainment of a Master’s Degree in a related field. A bachelor’s degree is required in a human service field. Involves the ability to define problems, collect data, establish facts, and draw conclusions dealing with abstract variables. Knowledge and experience must meet at least one of the following options for qualifying as child placement management staff based on the Texas Minimum Standards for Child Placing Agencies:
  • Master’s Degree specializing in the human services field, nine credit hours in graduate level courses that focus on family and individual function, with at least 2 years of documented child placement experience working in a Child Placing Agency; or 
  • Master’s Degree from an accredited college or university, nine credit hours in graduate level courses that focus on family and individual function and interaction, with 3 years of documented experience in a child placing agency; or
  •  Bachelor’s Degree from an accredited college or university in social work or other human services field, nine credit hours in undergraduate level courses that focus on family and individual function and interaction, with 4 years of documented experience in a child placing agency; or
  • Bachelor’s degree from an accredited college or university with 5 years of documented experience in a child placement agency. 
• Requires excellent skills in both verbal and written communication.
• Requires ability to work nights and weekends as required.
• Requires ability to work effectively with culturally diverse youth and families.
• Requires proficient ability to speak, read and write English. Bilingual in English and Spanish preferred.
• Requires knowledge and understanding of the legalities involved with medical/clinical intervention.
• Requires excellent counseling and problem-solving skills.
• Requires excellent public speaking skills and the ability to successfully communicate in a professional manner with a multi-ethnic population base in the community; ability to effectively communicate orally and in writing.
• Requires ability to observe and make accurate assessments of situations and individuals and determine appropriate action required. 
• Requires proficient working knowledge and understanding of the applicable regulatory standards and requirements governing programs and services. 
• Requires ability to relate positively, influentially, and sensitively to a broad spectrum of persons in a variety of multi-tiered relationships and settings; requires ability to work effectively with individuals in a multi-ethnic population.
• Requires ability to provide strategic and logistical planning and facilitate meetings, conferences, and workshops, as required. 
• Requires ability to effectively manage personnel; requires administrative skills to include but not limited to staff selection, development, motivation, scheduling, and evaluation.
• Requires ability to recognize differences in sounds, such as voices/noises that are loud and playful instead of angry and combative; and ability to differentiate tones and volume in conversations.
• Requires ability to prioritize tasks and respond in crisis/pressure situations; requires flexibility to meet changing business needs. 
• Requires ability to drive assigned vehicle(s) or personal vehicle, with an appropriate state license, following all laws applicable; must provide proof of liability insurance and must be eligible to be insured under Buckner’s insurance policy. Requires the ability to rent vehicles both domestically and internationally using required documentation. Must be age 21 or older to drive on behalf of Buckner.
• Requires ability to maintain confidentiality.
• Requires proficient ability to exhibit detail-oriented skills necessary to understand and manage a wide range of information. 
• Requires proficient working knowledge of budgetary management and development of policies and procedures.
• Requires the ability to provide strategic and logistical planning and facilitate meetings, conferences, workshops, and retreats as required. 
• Proficient working knowledge and ability to accurately and timely operate and perform computer-related tasks with specific equipment and software applications, including Microsoft Word, Excel, PowerPoint, and Outlook, required.

• Summer 2026 Term: April 17, 2026
• Fall 2026 Term: June 26, 2026

• Support family strengthening and case management services
• Assist with community outreach and program delivery
• Engage in volunteer and group engagement initiatives
• Contribute to program administration, research, or special projects
• Observe trauma-informed and strengths-based practices in action

What you'll accomplish:

• Develop a working knowledge of non-profits and how to carry out successful ministry in an underserved community
• Grow in skills related to working with children and families living in vulnerable situations
• Learn how to work collaboratively with team members from various departments
• Be trained and developed in ways that will be applicable for future employment
• Connect with fellow interns and other professionals within the company to build your network

What you'll bring:

• Must be actively enrolled in an accredited college or university and pursuing an undergraduate or graduate degree during the length of the program.
• Commit to working at least 16-24 hours per week during business hours with some evening availability.
• Strong academic record.
• Access to own housing and transportation to/from the assigned internship site.
• Must be comfortable working with children and adults of various ages, socioeconomic backgrounds, cultures, and religious beliefs.
• Able to give clear written and verbal instructions to people.
• Bilingual in Spanish is preferred but not required.

• Social Work (BSW/MSW)
• Sociology or Human Services
• Nonprofit Management
• Public Administration
• Ministry or Theology
• Child & Family Studies / Human Development
• Communications or Marketing (for community engagement roles)