We are seeking a Lifestyles Associate to join our community committed to delivering outstanding service to our residents. As a Lifestyles Associate, you will play an important role in all resident activities that meets or exceeds Buckner quality, service, and hospitality standards. Join our team and inspire happiness in the lives of others! 

What you'll do:

• Develop, plan and implement social, recreational, spiritual and educational activities for residents.
• Encourage, motivate and assist residents to participate in social, recreational, spiritual and educational activities as determined by individual assessment; take part personally in activities.
• Assist and facilitate organized parties, games, trips, and other departmental activities in which residents participate campus-wide.
• Counsel residents at least once monthly.
• Participate in the development of interdisciplinary care plans for residents in cooperation with appropriate staff; document resident programs.
• Order activity supplies; coordinate the maintenance of music and craft supplies. Maintain orderliness and cleanliness of activity room, storage areas and office.
• Recruit, train, coordinate and actively work with volunteers assigned to assist with activities.
• Make appropriate arrangements for off-campus group activities. Coordinate transportation for residents to off-campus activities.
• Post daily activities and special events. Conduct night and weekend functions as needed; coordinate seasonal decorating.

 What you’ll bring:

• Requires understanding and ability to use simple arithmetic and grammar with accuracy. This level of knowledge is normally associated with the attainment of a High School Diploma (or G.E.D.). High School Diploma (or G.E.D.) required.
• Requires proficient working knowledge and skill in recreation, creative arts, crafts, music, 
• Completes and meets required training and certification requirements of Buckner and governing authorities; e.g. food handlers certificate.
• Requires ability to understand and carry out detailed oral and written instructions.
• Requires ability to convey detailed oral and written instructions which can be understood and carried out by residents, guests, volunteers, and co-workers.
• Requires ability to plan, promote, and direct community service programs in the interest of residents.
• Requires ability to evaluate and assign volunteers to appropriate tasks.
• Requires ability to work under flexible and busy schedules; some nights and weekends required.
• Requires ability to work under minimal supervision while exercising excellent professional judgment.
• Requires ability to establish and maintain effective working relationships with residents, guests, co-workers and the public; ability to communicate effective orally and in writing.
• Requires ability to exercise tact, courtesy, and hospitality in the delivery of services to residents.
• Requires ability to encourage dignity and self-esteem in residents, utilizing basic knowledge of human behavior and basic knowledge of physical/emotional needs and modalities of senior adults.

We are seeking a Concierge to join our community committed to delivering outstanding customer service. As a Concierge, you will play an important role in all phases of customer service that meets or exceeds Buckner quality, service, and hospitality standards. Join our team and inspire happiness in the lives of others! 

What you'll do:

• Coordinate hospitality service activities including general resident communications, guest reception, event planning, and problem solving any resident and guest needs or concerns.
• Establish and maintain organized communications and reference systems at each concierge desk including rolodex, emergency vendor information, resident census, and all other systems necessary for effective community communications.
• Serve as liaison with new resident upon move-in.
• Act as liaison between resident with community by providing direction and assistance in resolving concerns, channeling concerns to the appropriate administrative or person, and conducting follow up as needed to ensure resolution. 
• Assist residents and associates with maintenance work orders by timely completing work order request and following up with maintenance team as needed on resolution.
• Participate in various resident events and social groups to build and maintain relationships with community population.
• Coordinate and lead the resident welcoming to provide social support to new residents.
• Introduce new resident to community life through personal tours and building orientation, staff introductions, navigating the dining room, functions of the business office, and orientation to general amenities and services including concierge services.
• Conduct follow-up contacts with new residents to ensure positive adjustment.
• Assist Director of Concierge Services and other leaders in training other department associates in positive hospitality services. Lead associates in building positive hospitality service culture.

 What you’ll bring:

• A minimum of (3) years’ experience or a combination of education and/or experience equivalent to graduation from an accredited college or university, with experience in the senior housing industry or event planning preferred.
• Demonstrated affinity toward senior adults
• Organization and customer service skills
• Superior communication skills (written and verbal)
• Proficient ability to speak, read and write English.
• Ability to read, write, and communicate effectively with residents, families, guests, and associates.
• Ability to speak clearly and make oneself understood effectively in fact to face interactions; articulate with accuracy.
• Ability to understand and follow basic oral and written instruction.
• Commitment to work some evenings and weekends for special events, as needed.
• Ability to maintain confidentiality.

 The above description reflects the details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. 

We are seeking a Lifestyle Associate to join our community committed to delivering outstanding activities to our residents. As a Lifestyle Associate, you will play an important role in all phases of planning of activities that meets or exceeds Buckner quality, service, and hospitality standards. Join our team and inspire happiness in the lives of others! 

What you'll do:

• Regularly survey and interview residents and work with resident led committee to determine the residents’ past and present interests, talents, and their satisfaction with community programs and activities.
• Develop and implement activities for the residents in accordance with their needs. Recognize the individuality, diversity and spirituality of all residents when planning activities and celebrating holiday functions.
• Provide quality activities to residents in an environment which promotes their rights, dignity, freedom of choice, and their individuality.
• Provide individualized attention to each resident to encourage each resident’s ability to maintain or attain the highest practical physical, mental and psychosocial wellbeing.
• Assist in developing and coordinating activities and programs for residents including games, reading, listening, and organizing community involvement.
• Attend to the individual needs of residents which includes providing assistance with communications application, technology based requests activities and identifying residents’ reactions to the various activities.
• Use initiative and judgment to adapt programs to meet the needs of individual residents as well as the changing conditions of each resident.
• Promote positive public relations with residents, family members and guests.
• Develop and maintain communications of planned activities/programs. Communicate opportunities and success stories to residents and employees through newsletters, meetings, etc.
• Coordinate the transportation of residents to and from events outside of the residence.

 What you’ll bring:

• Requires in-depth understanding of a comprehensive field of knowledge normally associated with the attainment of a High School Diploma (or G.E.D.). Prior related experience in wellness, fitness or recreational therapy in senior living preferred. Sales and marketing experience preferred.
• Requires proficient working knowledge of the aging process as it relates to senior adults in an independent living setting.
• Requires knowledge of residents’ rights and ability to ensure an atmosphere which allows for the privacy, dignity and well-being of all residents in a safe, secure environment.
• Requires ability to organize activities and work with other departments and/or units to implement the activities.
• Requires ability to encourage teamwork with residents and/or staff members.
• Requires ability to effectively communicate with residents, staff members, family members, visitors and the public utilizing excellent customer service skills.
• Requires proficient ability to speak, read and write English.
• Requires ability to work independently with moderate supervision; ability to adapt to changing conditions and frequent demands; ability to acquire new knowledge.
• Requires ability to relate positively, influentially, and sensitively to a broad spectrum of persons in a variety of multi-tiered relationships and settings.
• Requires ability to maintain confidentiality.

 The above description reflects the details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.