bswift
For us, everything starts with
the right people.
If you’re ready to take the next step in your career and make a difference for others, we’re always looking for people ready to have fun rewriting the rules of benefits administration. Check out our current open positions.
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Want to be a bswifter?
At bswift we’ve been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces.
We’re looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you!
ABOUT US
bswift is a leading benefits administration company that specializes in providing tailored solutions for our clients. Our mission is to simplify the complex world of employee benefits and deliver exceptional service to our clients. We are looking for a talented and experienced individual to join our team as the Manager, Implementation.
WHAT YOU’LL DO
The Manager, Implementation is a manager and leader on the Implementation team, accountable for managing and developing Analysts while ensuring bswift meets and exceeds client expectations. This role partners closely with clients and internal teams to deliver best‑in‑class benefits administration software and services, promotes an engaging work environment, and drives strong business outcomes through leadership, problem solving, and collaboration.
WHAT YOU WILL BE RESPONSIBLE FOR (Essential Functions)
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Client Management
- Serve as a bswift technical and subject matter expert in key client meetings, including implementation status meetings.
- Manage client expectations by anticipating potential issues and communicating realistic turnaround times and delivery dates.
- Proactively consult with clients on best practices, system configuration, and process changes needed to achieve client goals.
- Research and recommend system enhancements based on client needs and assist Product Managers and Developers with development specifications.
- Partner cross‑functionally to ensure all services are delivered in a timely and effective manner.
- Stay current on industry trends and recommend updates to bswift’s client service approach.
- Proactively identify implementation risks and escalate to the Implementation Lead.
- Own multiple areas of implementation, including:
- System configuration, testing, and auditing
- COBRA and Direct Bill setup management
- Client communications
- Vendor integrations
- Data conversion
- Payroll coordination
- Coach Implementation Analysts on deliverables and quality standards.
- Research, resolve, and respond to client inquiries related to system or process gaps.
Team Management and Leadership
- Manage, coach, and lead a team of Analysts and Project Specialists to achieve individual, team, and company goals.
- Identify and guide training activities to support development across the client services team.
- Provide timely feedback, coaching, and guidance to support professional growth.
- Facilitate feedback processes and recommend compensation and bonus changes.
- Support team members in setting personal goals aligned with company objectives.
- Deliver annual performance assessments.
- Lead and implement tactical initiatives to improve productivity, client and consumer satisfaction, and internal processes.
WHAT YOU NEED TO SUCCEED (Required Education and Experience)
- Bachelor’s degree in Business Administration or a related field.
- 5+ years of client relationship, consulting, and implementation experience.
- Current or prior experience with benefits administration and implementation processes.
- Excellent written and verbal communication skills with both technical and non‑technical audiences.
- Proven ability to build and maintain strong relationships with clients and brokers.
- Strong customer service orientation and attention to detail.
- Demonstrated people management and leadership skills aligned with bswift’s core values.
- Ability to work independently and collaboratively in a fast‑paced, ambiguous environment.
- Strong problem‑solving and analytical skills, with the ability to coach others through complex challenges.
- Advanced proficiency in Microsoft Excel (e.g., VLOOKUPs, pivot tables, data summaries) and working knowledge of other Microsoft Office tools.
- Willingness to travel as needed.
NICE TO HAVE (Preferred Education and Experience)
- Prior experience leading large‑scale benefits administration implementations.
- Experience working with multiple vendor integrations and complex payroll environments.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Why Join bswift?
At bswift, we empower our employees to make a meaningful impact, innovate, and grow. Joining our team means stepping into a collaborative and dynamic environment that values creativity, initiative, and a passion for client success. We are dedicated to fostering an inclusive workplace that celebrates diversity and values each team member’s unique contributions.
Benefits of Working at bswift:
- Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.
- Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
- Remote first, Office friendly environment! No time to commute? No problem!
- Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.
- Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.
- Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.
- Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.
Make an Impact: At bswift, your work directly contributes to transforming how organizations approach benefits administration and client engagement. Join us to be part of an organization that is making a meaningful difference in the lives of our clients and their employees.
Specific benefit offerings vary by position and may be subject to change.
Standard working hours are 8am-5pm Central Time, unless otherwise stated in the Job Description.
In the spirit of pay transparency, we are excited to share the base salary range for this position is $90,000-$110,000, exclusive of fringe benefits or potential bonuses. If you are hired at bswift, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package!
At bswift, our mission is clear: Become the preeminent benefits administrator through exceptional people, innovative technology, and delighted customers. And our values are at the heart of everything we do to accomplish that mission. We Pursue Excellence, Embrace Accountability, Deliver Superior Service, and strive to Be A Great Place To Work. We take pride in having an engaged, collaborative team that goes the extra mile to get the job done right.
bswift has been regularly named one of Chicago’s Best and Brightest Companies to Work For®, as well as one of the Nation’s Best and Brightest Companies to Work For® year after year. We offer a fun, flexible, and creative environment where you can grow both professionally and personally.
If you have what it takes to join our award-winning culture, we’d love to hear from you!
Ready to apply?
Apply to bswift
Want to be a bswifter?
At bswift we’ve been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces.
We’re looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you!
ABOUT US
bswift is a leading benefits administration company that specializes in providing tailored solutions for our clients. Our mission is to simplify the complex world of employee benefits and deliver exceptional service to our clients. We are looking for a talented and experienced individual to join our team as an Implementation Delivery Lead.
WHAT YOU’LL DO
The Implementation Delivery Lead is responsible for helping bswift meet and exceed client expectations by supporting consumers with our best‑in‑class benefits administration software and services. This role provides leadership throughout the full lifecycle implementation of benefits administration solutions by serving as a technical expert, managing client expectations, and ensuring that all implementation workstreams are executed accurately and on time.
WHAT YOU WILL BE RESPONSIBLE FOR (Essential Functions)
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Client & Project Leadership
- Serve as a bswift technical and subject matter expert in key meetings, including implementation status meetings and other client discussions throughout the implementation lifecycle.
- Manage client expectations, anticipate issues, and communicate turnaround times with clear and reasonable delivery dates.
- Consult clients on best practices and act as a subject matter expert for system and process changes needed to achieve project goals.
- Research and recommend system enhancements based on client needs and assist with developing specifications alongside Product Managers and Developers.
- Work closely with cross‑functional teams to ensure timely and effective delivery of all services.
- Stay current on industry trends and recommend enhancements to bswift’s client service approaches as needed.
- Identify project risks and escalate appropriately to the Implementation Lead.
Implementation Workstream Ownership
Own multiple areas of a full‑cycle benefits administration implementation, including but not limited to:
- System configuration, testing, and auditing
- COBRA and Direct Bill setup management
- Communications
- Vendor integrations
- Data conversion
- Payroll
Team Coaching & Client Support
- Coach Implementation Analysts on their deliverables to support team success.
- Research, troubleshoot, and resolve client inquiries related to system or process gaps.
WHAT YOU NEED TO SUCCEED (Required Education and Experience)
- Bachelor’s degree in business administration or related field (required)
- 3+ years of hands‑on, full lifecycle implementation experience configuring and delivering benefits administration solutions for clients
- Demonstrated experience implementing benefits administration platforms, including configuration, testing, data conversion, and client rollout
- Advanced proficiency in MS Excel (VLOOKUPs, pivot tables, data summaries) and working knowledge of MS Office Suite
- Strong written and verbal communication skills
- Proven ability to build and maintain strong relationships with clients, brokers, and internal stakeholders
- Ability to work independently and collaboratively
- Strong problem‑solving and analytical skills; ability to leverage data for strategy
- Ability to make timely decisions in an ambiguous, fast‑paced environment
- Ability to quickly absorb and interpret complex subject material
- High level of productivity, reliability, organization, accuracy, and thoroughness
- Strong initiative, resourcefulness, and innovative approach to problem solving
- Passion for teamwork and delivering exceptional client service
- Willingness to travel as needed
NICE TO HAVE (Preferred Education and Experience)
- Prior mentorship or people leadership experience
- Experience with technical integrations or HRIS platforms
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.
Why Join bswift?
At bswift, we empower our employees to make a meaningful impact, innovate, and grow. Joining our team means stepping into a collaborative and dynamic environment that values creativity, initiative, and a passion for client success. We are dedicated to fostering an inclusive workplace that celebrates diversity and values each team member’s unique contributions.
Benefits of Working at bswift:
- Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.
- Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
- Remote first, Office friendly environment! No time to commute? No problem!
- Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.
- Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.
- Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.
- Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.
Make an Impact: At bswift, your work directly contributes to transforming how organizations approach benefits administration and client engagement. Join us to be part of an organization that is making a meaningful difference in the lives of our clients and their employees.
Specific benefit offerings vary by position and may be subject to change.
Standard working hours are 8am-5pm Central Time, unless otherwise stated in the Job Description.
In the spirit of pay transparency, we are excited to share the base salary range for this position is $70,000-$85,000, exclusive of fringe benefits or potential bonuses. If you are hired at bswift, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package!
At bswift, our mission is clear: Become the preeminent benefits administrator through exceptional people, innovative technology, and delighted customers. And our values are at the heart of everything we do to accomplish that mission. We Pursue Excellence, Embrace Accountability, Deliver Superior Service, and strive to Be A Great Place To Work. We take pride in having an engaged, collaborative team that goes the extra mile to get the job done right.
bswift has been regularly named one of Chicago’s Best and Brightest Companies to Work For®, as well as one of the Nation’s Best and Brightest Companies to Work For® year after year. We offer a fun, flexible, and creative environment where you can grow both professionally and personally.
If you have what it takes to join our award-winning culture, we’d love to hear from you!
Ready to apply?
Apply to bswift