About BrightHire

BrightHire by Zoom is the leader in AI-powered hiring intelligence. We help the world's best companies hire with rigor, speed, and fairness. Our customers include some of the most respected names in tech, healthcare, finance, and beyond — and we are building the modern GTM engine to 10x our footprint. 

The Role

We're hiring a Founding GTM Engineer to design, build, operate, and scale a modern, AI-enabled revenue engine. This is a high stakes, high agency role, reporting directly to the CRO. This is a greenfield role for a true builder. You’ll own every element of our outbound revenue engine, building intelligent workflows to automate account prioritization and assignments, prospect research, campaign automation, and data integrity. You’ll architect the data, systems, and processes that enable us to determine who to target, when to engage, and how. You'll build automations that eliminate manual work, optimize every customer touchpoint, and enable our AEs and SDRs to see a step-change in their productivity. You’ll be expected to think strategically, ship quickly, experiment using data, and create leverage that translates into a step change in pipeline generation.

About You

• GTM Expert. You live and breathe GTM; it is your professional passion. You are deeply familiar with the data, tools, workflows, and language of a modern GTM function. You have an informed point of view on critical elements of GTM structure, like territory design, coverage models, AE/SDR ROE, etc.
• Builder. You've built systems that stitched together data and automations into intelligent workflows. The key word is built - not inherited, tweaked, or optimized.
• AI and Automation Fluency. You’ve built LLMs in production environments and can write no/low-code automation comfortably.
• Professionally curious. You are always learning, staying on top of what’s new, honing your craft, asking questions, talking to peers.
• Data-driven. You use data to make decisions. You work in iterative sprints, shipping, learning, and refining quickly.
• Clear communicator. You think critically and can write and communicate clearly and logically.
• High ownership. You are comfortable being held accountable to hit very ambitious goals on very tight timelines
• Autonomous. You will thrive working independently in a remote environment because you’re self-driven, comfortable with ambiguity, disciplined, and high agency.

About BrightHire

BrightHire by Zoom is the leader in AI-powered hiring intelligence. We help the world's best companies hire with rigor, speed, and fairness. Our customers include some of the most respected names in tech, healthcare, finance, and beyond - from AI-distruptors to the F500.

The Role

We're looking for a Founding Solutions Engineer to build the technical and workflow confidence layer in our enterprise sales cycles. In close partnership with our engineering and implementation teams, you will design, validate, and clearly communicate how our product works within complex talent system environments. This is a high-leverage, first-in-role position designed to scale an efficient, repeatable enterprise sales motion.

This role sits at the intersection of sales, product, and implementation. It is responsible for understanding a prospect’s systems and workflows, determining whether and how the product will work in that environment, and communicating that clearly to both technical and business stakeholders.

What You'll Do

Enterprise Discovery & Solution Design. Map each prospect's ATS, scheduling tools, competency models, and hiring workflows to identify integration requirements and recommendations.

Custom Demo & Narrative Development. Build tailored demo flows that translate technical configurations into clear business value and help prospects understand how the product works in their specific context.

POC Support. Serve as the primary implementation lead to ensure successful POCs.

RFP & Technical Diligence. Own first-pass RFP responses in partnership with AEs, standardize high-quality responses for reuse.

Asset Creation. Build reusable materials, including integration explainers, demo templates, architecture diagrams, FAQs, etc

Pre- to Post-Sale Alignment. Ensure seamless handoffs from pre- to post-sales for enterprise-scale customers.

About You

• Systems thinking — you understand how tools and workflows connect.
• Integration literacy — you are in the weeds on APIs, data flows, permissions, system interactions, and all the nuances that make for successful implementations.
• AI native, Builder Mindset — you use AI to make yourself and the team around you 10x more productive; you build from scratch.
• Curiosity — you ask the right questions - and the right follow up questions - to uncover hidden requirements, undocumented workflows, and critical capabilities.
• Executive and Technical Communication — you can confidently engage technical, business, and executive stakeholders.
• Commercial judgment — you understand how your work fits into the commercial process and use discernment to accelerate deal momentum
• Executive presence — comfortable and confident presenting to senior executive audiences 

Must have requirements

• 5–10 years in HR tech, recruiting tech, or enterprise SaaS
• Prior experience as a Solutions Engineer, Solutions Consultant, or similar pre-sales role
• Experience in supporting complex enterprise sales cycles.

Equal Employment Opportunity (EEO) Statement

Our company does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. *Note to Recruiters and Placement Agencies: We do not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website. We will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered our property.

About the Role

As an Implementations Manager at BrightHire, you will deliver a customer’s first experience after the sale, ensuring seamless launches for new customers across all segments. You will be a subject matter expert for how to launch our product, especially in regards to how it integrates with other tools in our customer’s ecosystem. You will be a product and technical expert, acting as the front-line for customer support during onboarding, as well as a critical bridge to our Product team. You will innovate to define scaled processes, systems, and experiences for different customer segments. We are looking for a builder-mindset that can both develop and deliver. 

Responsibilities

• Guide clients through the onboarding process, integrating BrightHire into their recruitment tech-stack.
• Develop and manage comprehensive project plans in collaboration with customers. Coordinate with cross-functional teams to maintain project alignment and mitigate any risks or issues that arise. Facilitate regular meetings during the onboarding period and provide stakeholders with timely project updates.
• Configure and tailor BrightHire solutions to align with client needs, collaborating with several internal teams to solve tricky problems. Support pre-sales solution scoping as appropriate.
• Serve as the primary point of contact for customer integration projects with both customers and external partners. 
• Provide technical support to issues related to the Onboarding process.
• Partner with customers to drive early adoption of BrightHire. Consult on change management best practices to overcome obstacles. 
• Conduct client process discovery and enablement sessions, and advise them on the successful use of BrightHire products and develop tailored materials as needed.
• Ensure proactive and transparent communication with clients and internal teams about project progress and challenges. 
• Design and document onboarding procedures for each segment, creating reusable resources, such as videos, decks, guides, and FAQs, for future implementations and ensuring best practices are woven throughout the experience.
• Administer our use of tools to support the onboarding process, such as Dock or other automation tools, promoting a standardized approach across segments.

Requirements and skills

• 3+ years in project management with a proven track record of customer onboarding delivery for enterprise customers in the HR Technology space.
• Expertise with recruiting systems and processes.
• Expertise with recruiting system integration processes and troubleshooting.
• Expertise in customer onboarding, driving adoption for customer end-users.
• Experience troubleshooting integrated systems. 
• Great systems thinking to consider the ecosystem when facing problems. 
• Ability to create and maintain detailed project documentation.
• Skill in developing and delivering training materials and resources (explainer videos, decks, etc).
• Capability to design, implement, and optimize onboarding processes, and create highly scalable versions for low-touch customer segments. 
• History of successfully coordinating cross-functional teams to implement .
• Experience in conducting client training and developing educational materials.
• Strong preference for Eastern time zone. 

Equal Employment Opportunity (EEO) Statement

Our company does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

About the Role

As a Mid-Market Customer Success Manager at BrightHire, you’ll own a portfolio of growing, high-potential customers and lead their success from post-sale handoff through renewal. This role is built for a CSM who thrives on creativity and autonomy — someone who can independently run their book of business while delivering a thoughtful, consistent customer experience.

You’ll guide customers through rollout, training, adoption, and long-term value realization, acting as a trusted partner to Talent and HR leaders as they embed BrightHire into their hiring workflows. Success in this role requires balancing efficiency with impact: leveraging scaled programs, data, and automation while knowing when to engage more deeply through live conversations, enablement sessions, and executive-level discussions.

This is a highly autonomous role with meaningful ownership over customer outcomes and commercial results. You’ll collaborate closely with Sales, Implementation, Support, and Product, while also shaping how BrightHire serves its Mid-Market customers through feedback, iteration, and continuous improvement. It’s an opportunity to have real influence — on your customers’ hiring outcomes and on the evolution of BrightHire’s customer success motion.

What You’ll Do

• Own a portfolio of Mid-Market customers, leading all post-sale engagement from implementation handoff through renewal with clear accountability for outcomes
• Drive successful rollout, training, adoption, and ongoing value realization across your book of business
• Manage renewals end-to-end, positioning BrightHire’s value, ROI, and long-term partnership to drive retention and expansion
• Deliver a consistent, high-quality customer journey using a blend of scaled programs (one-to-many content, playbooks, automated workflows) and targeted 1:1 engagement
• Execute efficient, repeatable success motions while exercising strong judgment on when to lean in with higher-touch engagement
• Leverage data, usage trends, and health indicators to proactively identify risk, expansion opportunities, and moments that matter
• Build strong, trust-based relationships with key stakeholders, from day-to-day administrators to senior Talent and HR leaders
• Act as a strategic advisor, helping customers align BrightHire to their hiring goals, change management needs, and interview strategy
• Partner closely with Sales, Implementation, Support, and Product to ensure a seamless and coordinated customer experience
• Represent the voice of the customer internally, contributing insights that shape product improvements and customer success programs
• Communicate clearly and effectively across formats — emails, decks, live meetings, executive readouts, and challenging conversations

What You’ll Bring

• 3+ years of experience in Customer Success, Account Management, or a related customer-facing role at a B2B SaaS company
• Experience managing a variety of customer sizes across onboarding, adoption, and renewal, with commercial ownership
• Comfort operating with autonomy — you can prioritize your work, make sound decisions, and own outcomes without heavy oversight
• Strong interest and experience using AI tools, automation, and systems to streamline your personal workflows and increase efficiency
• Excellent written and verbal communication skills — you can craft a crisp email, build a compelling deck, and lead high-stakes meetings with confidence
• Data fluency — comfortable using usage data, dashboards, and spreadsheets to inform recommendations and structure action and automation
• Technically curious and quick to learn — you enjoy becoming a product expert and translating complexity into clarity for customers
• Resourceful, proactive, and adaptable — able to navigate ambiguity while continuing to move customers forward
• Collaborative, low-ego team player who partners effectively across functions
• Curiosity and enthusiasm for how responsible AI can improve hiring decisions and outcomes

Equal Employment Opportunity (EEO) Statement

Our company does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. *Note to Recruiters and Placement Agencies: We do not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website. We will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered our property.

Location

Remote

About the Role

You will own the end-to-end delivery of many of our biggest AI features. Working in lockstep with Product and Design, you’ll move quickly to design, build, and refine features throughout the entire stack from prompt engineering and evals through the backend, all the way to frontend interactions. You’ll focus on the output quality of your AI features and make sure users get accurate, on-brand AI outputs fast. You’ll work on real features people use every day—things like:

• Automatic interview coaching that provides tailored feedback and guidance based on an interviewer's recent interviews, with customizable content.
• An AI Candidate skills matrix that displays structured summaries mapped to key skills aligned with the job description.
• An AI assistant that allows users to instantly query any detail about a candidate or interview using natural language.
• Customizable interview summaries that enable customers to create fully personalized AI-generated summaries using their own structure and criteria.
• …and more

What You’ll Bring

• You have real world experience building generative AI applications end to end, building prompt chains, eval harnesses, vector search, and more.
• You know how to make LLMs useful in a product. You understand what they are good at and bad at, and you are able to harness their strengths.
• You have plenty of experience building across the stack in Python and Javascript/Typescript, especially building out the backend logic, data models, and architecture.
• You think deeply about how AI features work for end users and can make decisions with user empathy.
• You’ve worked with both structured (SQL) and unstructured data (raw text) and know how to transform them and utilize them together.
• You care about personality, tone, accuracy, safety, and speed as integral to the AI features you build.
• You have product instincts and work well with design.
• You move fast and independently, but you know when to pair and when to pull others in.

About our team

• You’ll have the opportunity to work on high-impact projects in small, autonomous squads, with the flexibility to lead initiatives or focus as an individual contributor depending on your goals and interests.
• Our developer experience is thoughtfully designed, with fast CI (< 10 minutes), 1-click deploys, strong observability, and a clean codebase that enables you to move quickly and confidently.
• Our culture supports sustainable, focused work with fully remote roles, regular working hours, no-meeting Wednesdays, and flexible time off to recharge when needed.
• Our team is composed of smart, collaborative, and genuinely kind people, creating an environment where you can learn, grow, and do your best work.

Equal Employment Opportunity (EEO) Statement

Our company does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

About the Role

As BrightHire’s Senior Product Marketing Manager, you’ll sit at the intersection of marketing, product, and sales—owning how our story comes to life in the market. You’ll translate deep customer insights, market dynamics, and product capabilities into clear, differentiated messaging and compelling content that powers campaigns and enables sales. This is a highly cross-functional, hands-on role where you’ll work closely with Product, Sales, and Marketing to shape positioning, influence go-to-market strategy, and drive execution end-to-end. 

This is a great fit if you’re excited about joining a small, high-performing team with outsized impact, helping define the future of hiring while building a category-defining product. BrightHire is a standalone product and brand, recently acquired by Zoom, combining startup energy with the opportunity to build on a powerful platform. You’ll operate as an AI-native, full-stack product marketer—owning strategy and execution end-to-end, and using AI tools as a practical accelerant to move faster, iterate smarter, and scale impact without sacrificing judgment or quality.

What You'll Do

• Drive customer acquisition and engagement by shaping how BrightHire shows up in the market, from high-level positioning to hands-on execution.
• Own and evolve BrightHire’s messaging and positioning, developing clear, differentiated narratives for executives, recruiters, and talent leaders.
• Translate customer insights, market context, and product capabilities into compelling stories that power campaigns, content, and sales conversations that drive adoption and growth.
• Lead the development of integrated marketing campaigns, stretching beyond product launches to address broader buyer needs, use cases, and market moments.
• Create and oversee high-impact content across web messaging, sales collateral, and thought leadership, acting as a hands-on writer and editor while partnering with designers and creative collaborators.
• Partner with Sales, building enablement materials, sharpening talk tracks, and establishing feedback loops to understand what’s resonating in the field.
• Work closely with Product Management to bring new features and improvements to market, owning go-to-market strategy and execution end-to-end.
• Develop and maintain a solid understanding of our market and competitive landscape, using lightweight research and real-world input to continuously refine ICPs and GTM approach.

What You'll Bring

• 5+ years of experience in product marketing, with a track record of owning messaging, positioning, and go-to-market work in fast-moving environments; startup experience strongly preferred.
• Experience owning product launches end-to-end, from defining the narrative and GTM strategy to guiding execution across marketing, product, and sales.
• Familiarity with integrated marketing campaigns and how product, content, and channels come together to drive awareness, acquisition, and engagement.
• Proficient writing, storytelling, and communication skills, with the ability to distill complex ideas into clear, compelling narratives for different audiences.
• A self-directed, builder mindset—you don’t wait to be told what to do, you identify what matters most, ask the right questions, and advance work with urgency and intention.
• Comfort operating in ambiguity, balancing velocity and quality while continuously prioritizing toward the highest-impact work.
• Experience using AI tools as part of your day-to-day workflow to research, draft, iterate, and progress faster, with a practical, hands-on approach.
• A deep sense of ownership and accountability, paired with low ego, high standards, and a growth mindset.
• Comfort working cross-functionally and directly with stakeholders at all levels, and a willingness to give and receive candid feedback in pursuit of better outcomes.
• Bonus: experience in HR tech and/or marketing to talent, people, or recruiting leaders.

Equal Employment Opportunity (EEO) Statement

Our company does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. *Note to Recruiters and Placement Agencies: We do not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website. We will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered our property.

Location

Remote

About the Role

You will own the end-to-end delivery of our core platform that powers our ATS, Video, Scheduling, and Telephony integrations along with our flagship AI features. Working in lockstep with Product and Design, you’ll move quickly to design, build, and refine features throughout the entire stack from data pipelines, database performance, and prompt engineering through the backend, and all the way to frontend interactions. You’ll focus on the performance and stability of the platform along with new product features to enable integrations, AI, and customer workflows. You will work on the output quality of AI features and make sure users get accurate, on-brand AI outputs fast. You’ll work on real features people use every day—things like:

• Automatic video recording and transcription.
• AI Notes and Summaries.
• Ensuring the platform can scale and reliably record, transcribe, and generate AI summaries for over 250,000 interviews per month.
• Generating insights and advanced AI insights quickly and reliably for all of our recorded interviews.
• Customizable interview summaries that enable customers to create fully personalized AI-generated summaries using their own structure and criteria.
• …and more

What You’ll Bring

• You have plenty of experience building across the stack in Python and Javascript/Typescript, especially building out the backend logic, data models, and architecture.
• You have a deep understanding and experience with data pipelines, distributed architectures, and scaling applications in high-scale environments.
• You think deeply about how customer facing features work for end users and can make decisions with user empathy.
• You might have real world experience building generative AI applications end to end, building prompt chains, eval harnesses, vector search, and more.
• You’ve worked with both structured (SQL) and unstructured data (raw text) and know how to transform them and utilize them together.
• You have product instincts and work well with design.
• You move fast and independently, but you know when to pair and when to pull others in.

About our team

• You’ll have the opportunity to work on high-impact projects in small, autonomous squads, with the flexibility to lead initiatives or focus as an individual contributor depending on your goals and interests.
• Our developer experience is thoughtfully designed, with fast CI (< 10 minutes), 1-click deploys, strong observability, and a clean codebase that enables you to move quickly and confidently.
• Our culture supports sustainable, focused work with fully remote roles, regular working hours, no-meeting Wednesdays, and flexible time off to recharge when needed.
• Our team is composed of smart, collaborative, and genuinely kind people, creating an environment where you can learn, grow, and do your best work.

Equal Employment Opportunity (EEO) Statement

Our company does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.