Brandtech+
Brandtech+ is a global team of creative thinkers, tech-savvy trendsetters, and production pros specialising in film, CGI, automation, AI, motion design, and digital/print content. We partner with over 300 clients in 40+ countries and counting. Our focus is to connect clients with high-quality solutions, talent and ambitious opportunities worldwide.
As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.
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Senior Workforce Manager (Resource Manager Exp)
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Brandtech+ (formerly known as OLIVER+) is a global team of creative thinkers, tech-savvy trendsetters, and production pros specialising in film, CGI, automation, AI, motion design, and digital/print content. We partner with over 300 clients in 40+ countries and counting. Our focus is to connect clients with high-quality solutions, talent and ambitious opportunities worldwide.
As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.
Role: Operations Director
Location: Hybrid
A little bit about the role -
The Hub Operations Director is accountable for the leadership, performance, and scalability of OLIVER's centralised production hub for the Beauty & Wellbeing portfolio. You'll lead a multi-disciplinary team of Makers — Designers, Creatives, Data Analysts, and Project Managers — delivering premium assets across global markets to brand standards that leave no room for inconsistency.
Operating in close partnership with Delivery, Production, Finance, and People teams, you'll own capacity planning, resource management, workflow design, commercial/utilization discipline, and the systems that underpin hub performance day to day. This is a leverage and scale role: your job is to build a stable, high-performing production engine that senior leadership can rely on — one that delivers quality, manages risk, and protects margins as the hub grows and the portfolio evolves.
Beyond scheduling and coordination, you'll act as the critical link between in-market Account Service and Creative — facilitating workflow, resolving operational bottlenecks, and maintaining the clear processes and frameworks that enable the Hub's production teams to focus on delivering high-quality, AI-assisted creative at scale. You may independently lead small projects and will be responsible for ensuring the delivery of data analysis and reporting that informs resource planning and operational performance across the studio.
WHAT YOU'LL DO
Resource Planning & Coordination
- Coordinate and plan Maker Hub resources to support the delivery of Gen AI-led creative projects across multiple markets — ensuring the right technical expertise is assigned to the right projects at the right time.
- Create, maintain, and manage project schedules across social, digital, e-commerce, and creative production workstreams — keeping delivery timelines accurate and up to date.
- Own and optimise workload distribution across the Hub's AI-enabled production teams — balancing capacity, managing competing priorities, and proactively addressing resourcing gaps.
- Create, maintain, and analyse utilisation reports to ensure balanced workload and maximum team effectiveness — sharing insights with studio and market leadership as required.
- Lead multiple market operational planning to support the effective delivery of AI and technology-driven projects across all active markets.
- May independently lead small projects from planning through to delivery.
Workflow & Operations
- Act as the liaison between in-market Account Service teams and Creative — facilitating workflow, validating requirements, and ensuring briefs and deliverables are clearly understood by all parties before production begins.
- Drive operational efficiency through clear processes and frameworks that enable production teams to focus on delivery and innovation.
- Identify and proactively resolve operational bottlenecks — escalating issues to senior leadership where required.
- Own the new starter onboarding process for Maker Hub team members — ensuring smooth integration into studio structures, tools, and workflows.
- Develop expert-level proficiency in OMG, our proprietary project planning software, and Pencil, our proprietary Gen AI production tool — acting as a go-to resource for the team on both platforms.
Stakeholder & Client Management
- Manage relationships with in-market stakeholders and agency partners — supporting quality delivery on time across all active markets.
- Support market senior leadership with commercial and financial planning, administrative tasks, and operational reporting as required.
- Ensure the delivery of data analysis and reporting — tracking project and department utilisation and presenting findings clearly to relevant stakeholders.
Financial Administration
- Support accurate and timely project-level financial administration relating to resource utilization
- Flag financial risks or resource utilization variances to the senior leadership team early.
WHAT YOU BRING
Resource Planning and Operations
- Experience in resource planning, scheduling, or project coordination within a creative production, agency, or in-house studio environment.
- Demonstrated ability to coordinate multiple production and creative workstreams simultaneously — managing complex scheduling requirements across diverse project types with precision and clarity.
- Strong operational mindset with a proven track record of delivering efficient processes that enable production teams to perform at their best.
- Experience creating and maintaining utilisation reports and using job and time reporting systems to estimate, track, and analyse projects and department capacity.
- Proactive approach to identifying and resolving operational bottlenecks before they impact delivery.
- Experience independently leading small projects from initiation through to completion.
Workflow and Stakeholder Coordination
- Experience acting as a liaison between client service, account management, and creative or production teams — facilitating workflow and ensuring requirements are validated before work begins.
- Strong written and verbal communication skills — able to translate operational information clearly for diverse audiences across markets and functions.
- Experience managing relationships with in-market stakeholders and external agency partners to support on-time, quality delivery.
- Familiarity with onboarding processes and integrating new team members into studio or production environments.
Tools and Technical Knowledge
- Proficiency in Microsoft Office and related software, including project planning and scheduling tools.
- Experience with or the ability to develop expert-level proficiency in proprietary project planning tools such as OMG and Gen AI production platforms such as Pencil.
- Familiarity with digital asset management, creative review systems, and approval workflows in a content production context.
- Understanding of marketing channels, assets, and workflows across social, digital, and e-commerce is an advantage.
- Experience in quality assessment of work delivered by a production hub or creative team.
Gen AI & Agentic Thinking
- Proficiency with Gen AI tools relevant to resource management and production coordination workflows — using AI to improve scheduling, reporting, and operational efficiency.
- Experience building personal AI workflows to improve day-to-day efficiency and output quality.
- Agentic approach to operational challenges: breaking down complex, multi-market coordination tasks into clear, manageable steps and finding efficient paths forward.
- Ability to critically evaluate AI outputs and apply sound judgement before incorporating them into operational processes or client-facing deliverables.
Req ID - 17306
#BTG+ #LI-PG1
Our values shape everything we do:
Be Ambitious to succeed
Be Imaginative to push the boundaries of what’s possible
Be Inspirational to do groundbreaking work
Be always learning and listening to understand
Be Results-focused to exceed expectations
Be actively pro-inclusive and anti-racist across our community, clients and creations
Brandtech+, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.
Brandtech+ has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.'
Ready to apply?
Apply to Brandtech+
Workforce Management (Resource Manager)
Share this job
Brandtech+ (formerly known as OLIVER+) is a global team of creative thinkers, tech-savvy trendsetters, and production pros specialising in film, CGI, automation, AI, motion design, and digital/print content. We partner with over 300 clients in 40+ countries and counting. Our focus is to connect clients with high-quality solutions, talent and ambitious opportunities worldwide.
As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.
Role: Snr Resource Manager
Location: Hybrid (Mumbai Office)
A little bit about the role -
The Maker Hub Resource Manager is the operational backbone of Beauty AI Studio (BAIS) — responsible for coordinating project activities, validating requirements, and creating and managing project schedules that keep multi-market creative delivery on track. You'll own resource allocation and workload distribution across the Maker Hub, ensuring specialised production and creative teams are deployed effectively across all active workstreams.
Beyond scheduling and coordination, you'll act as the critical link between in-market Account Service and Creative — facilitating workflow, resolving operational bottlenecks, and maintaining the clear processes and frameworks that enable the Hub's production teams to focus on delivering high-quality, AI-assisted creative at scale. You may independently lead small projects and will be responsible for ensuring the delivery of data analysis and reporting that informs resource planning and operational performance across the studio.
What you'll doing -
Resource Planning & Coordination
- Coordinate and plan Maker Hub resources to support the delivery of Gen AI-led creative projects across multiple markets — ensuring the right technical expertise is assigned to the right projects at the right time.
- Create, maintain, and manage project schedules across social, digital, e-commerce, and creative production workstreams — keeping delivery timelines accurate and up to date.
- Own and optimise workload distribution across the Hub's AI-enabled production teams — balancing capacity, managing competing priorities, and proactively addressing resourcing gaps.
- Create, maintain, and analyse utilisation reports to ensure balanced workload and maximum team effectiveness — sharing insights with studio and market leadership as required.
- Lead multiple market operational planning to support the effective delivery of AI and technology-driven projects across all active markets.
- May independently lead small projects from planning through to delivery.
Workflow & Operations
- Act as the liaison between in-market Account Service teams and Creative — facilitating workflow, validating requirements, and ensuring briefs and deliverables are clearly understood by all parties before production begins.
- Drive operational efficiency through clear processes and frameworks that enable production teams to focus on delivery and innovation.
- Identify and proactively resolve operational bottlenecks — escalating issues to senior leadership where required.
- Own the new starter onboarding process for Maker Hub team members — ensuring smooth integration into studio structures, tools, and workflows.
- Develop expert-level proficiency in OMG, our proprietary project planning software, and Pencil, our proprietary Gen AI production tool — acting as a go-to resource for the team on both platforms.
Stakeholder & Client Management
- Manage relationships with in-market stakeholders and agency partners — supporting quality delivery on time across all active markets.
- Support market senior leadership with commercial and financial planning, administrative tasks, and operational reporting as required.
- Ensure the delivery of data analysis and reporting — tracking project and department utilisation and presenting findings clearly to relevant stakeholders.
Financial Administration
- Support accurate and timely project-level financial administration relating to resource utilization
- Flag financial risks or resource utilization variances to the senior leadership team early.
What you need to be great at this role -
Resource Planning and Operations
- Experience in resource planning, scheduling, or project coordination within a creative production, agency, or in-house studio environment.
- Demonstrated ability to coordinate multiple production and creative workstreams simultaneously — managing complex scheduling requirements across diverse project types with precision and clarity.
- Strong operational mindset with a proven track record of delivering efficient processes that enable production teams to perform at their best.
- Experience creating and maintaining utilisation reports and using job and time reporting systems to estimate, track, and analyse projects and department capacity.
- Proactive approach to identifying and resolving operational bottlenecks before they impact delivery.
- Experience independently leading small projects from initiation through to completion.
Workflow and Stakeholder Coordination
- Experience acting as a liaison between client service, account management, and creative or production teams — facilitating workflow and ensuring requirements are validated before work begins.
- Strong written and verbal communication skills — able to translate operational information clearly for diverse audiences across markets and functions.
- Experience managing relationships with in-market stakeholders and external agency partners to support on-time, quality delivery.
- Familiarity with onboarding processes and integrating new team members into studio or production environments.
Tools and Technical Knowledge
- Proficiency in Microsoft Office and related software, including project planning and scheduling tools.
- Experience with or the ability to develop expert-level proficiency in proprietary project planning tools such as OMG and Gen AI production platforms such as Pencil.
- Familiarity with digital asset management, creative review systems, and approval workflows in a content production context.
- Understanding of marketing channels, assets, and workflows across social, digital, and e-commerce is an advantage.
- Experience in quality assessment of work delivered by a production hub or creative team.
Gen AI & Agentic Thinking
- Proficiency with Gen AI tools relevant to resource management and production coordination workflows — using AI to improve scheduling, reporting, and operational efficiency.
- Experience building personal AI workflows to improve day-to-day efficiency and output quality.
- Agentic approach to operational challenges: breaking down complex, multi-market coordination tasks into clear, manageable steps and finding efficient paths forward.
- Ability to critically evaluate AI outputs and apply sound judgement before incorporating them into operational processes or client-facing deliverables.
Req ID - 17207
#BTG+ #LI-PG1
Our values shape everything we do:
Be Ambitious to succeed
Be Imaginative to push the boundaries of what’s possible
Be Inspirational to do groundbreaking work
Be always learning and listening to understand
Be Results-focused to exceed expectations
Be actively pro-inclusive and anti-racist across our community, clients and creations
Brandtech+, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.
Brandtech+ has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.'
Ready to apply?
Apply to Brandtech+
Support Centre Manager
Share this job
Brandtech+ (formerly known as OLIVER+) is a global team of creative thinkers, tech-savvy trendsetters, and production pros specialising in film, CGI, automation, AI, motion design, and digital/print content. We partner with over 300 clients in 40+ countries and counting. Our focus is to connect clients with high-quality solutions, talent and ambitious opportunities worldwide.
As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.
Role: Support Centre Manager
Location: Mumbai, India
About the role:
We are seeking a highly skilled and hands-on Support Centre Manager to lead our centralized global support function. This role is critical in ensuring smooth operations, governance, and growth of our support centre model, while driving efficiency, scalability, and alignment with business objectives. The Support Centre Manager will support IT and backend operations teams requirement across The Brandtech Group companies, manage stakeholder relationships, and deliver measurable business value through optimized support delivery and cost governance.
The ideal candidate will also bring expertise in leveraging AI and automation to reimagine workflows, enhance productivity, and embed data-driven decision-making into daily operations.
What you will be doing:
Strategic Leadership
- Define, implement, and evolve the global support centre operating model in line with business objectives.
- Embed AI and automation as enablers for scalability, predictive insights, and proactive issue resolution.
- Serve as the central point of contact for regional leadership, ensuring seamless coordination across geographies and functions.
- Drive continuous improvement, operational efficiencies, and scalability of support functions.
Team & Operational Management
- Lead and oversee a global support centre team (150+ team members).
- Ensure effective service delivery across core support areas: IT, HR, Talent, Finance, Operations, Transformation, Data, Technology, and Training.
- Establish governance frameworks, role clarity, and line management accountability for all onboarded resources.
- Monitor and enhance service levels, ensuring 24x7 IT support coverage worldwide.
- Champion automation-first practices to reduce manual dependencies and free up talent for higher-value tasks.
Hiring & Onboarding Process
- Partner with Brandtech+ Talent team to manage end-to-end hiring lifecycle: role calibration, JD development, Greenhouse entry, candidate coordination, and final selection.
- Ensure smooth onboarding, assignment of line managers, and integration into the support centre structure.
- Introduce AI-driven hiring tools and analytics to improve speed and quality of talent acquisition.
Commercials & Billing Governance
- Oversee monthly cross-charge and billing processes, ensuring accuracy, transparency, and compliance with transfer pricing policies.
- Manage changes to cross-charge due to compensation or contractual changes.
- Ensure any potential commercial transactions are tracked and billed accurately.
- Deliver year-on-year overhead reviews, ensuring savings and efficiencies are passed back to business stakeholders.
- Use AI-powered financial forecasting tools to improve predictability and cost optimization.
Stakeholder Management
- Act as a strategic partner to group business stakeholders (department heads across the regions and group agencies), providing benchmarks, cost estimates, and savings opportunities.
- Communicate effectively with senior leadership across global entities to align support functions with business needs.
- Ensure business satisfaction through regular surveys, updates, transparent reporting, and governance forums.
- Use automation and AI-driven dashboards to deliver real-time insights to stakeholders.
Reporting and Forecasting
- Run quarterly business reviews with regions and service lines.
- Provide transparent dashboards on utilization, SLA/OLA compliance, cost-to-serve, savings, and coverage.
- Run quarterly forecasting for support centre function with commercial team.
- Leverage predictive analytics and AI models to proactively address gaps in service delivery or resourcing.
What you need to be great in this role:
- Bachelor’s or Master’s degree in Business Administration, Operations, IT Management, or related field.
- 12+ years of experience in global support/operations management, with at least 5 years in a leadership role.
- Proven experience managing large teams across diverse functions in a global, matrix environment.
- Strong expertise in IT support, backend operations, and cross-functional service delivery.
Req ID: 17049
#LI-AK1 #BTG+
Our values shape everything we do:
Be Ambitious to succeed
Be Imaginative to push the boundaries of what’s possible
Be Inspirational to do groundbreaking work
Be always learning and listening to understand
Be Results-focused to exceed expectations
Be actively pro-inclusive and anti-racist across our community, clients and creations
Brandtech+, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.
Brandtech+ has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.'
Ready to apply?
Apply to Brandtech+