We are looking for a VIP Account Manager who will be responsible for retention of VIP customers and increase of their lifetime value.‍

Requirements:

• Proficiency in English and Hungarian both written and spoken;
• Proactive person with good support/sales skills;
• Strong communication and negotiation skills;
• Attention to details;
• Previous experience will be considered as an advantage.

Duties and Responsibilities:

• Being able to search and find for solutions of customers’ issues;
• Able to analyse customers’ behaviour and keep a personalised relationship with VIP clients, therefore meeting their needs;
• Monitor customers’ performance & behaviour in order to evaluate bonus crediting;
• Ensure that products’ compliance is being followed according to relevant regulations;
• Previous experience as a Sales agent will be considered as an advantage.

We offer excellent benefits:

• Official employment and full medical insurance;
• Competitive salary and attractive bonus scheme;
• Working in a dynamic International company;
• Birthday celebration present;
• Ability for career and professional growth within the company;
• Sportscard (Multisport) - partly covered & team-building events and activities;
• Sunny, spacious office;
• Wedding and newborn gifts;
• Time for proper rest and 20-26 working days of annual vacation, maternity leave support.

We are looking for a  Malay-speaking VIP Account Manager who will be responsible for retention of customers and increase of their lifetime value.

Role Responsibilities:

• Manage and expand a portfolio of high-value personal accounts, while acting as their main point of contact;
• Monitor account activity, identify potential opportunities and observe any risks to the business;
• Reactivate and retain inactive accounts to ensure long-term loyalty;
• Solve complex and technical issues, ensuring a high level of service in every solution;
• Create and provide bonuses that align with the reward strategies based on how each account performs; 
• Make sure all account activity is aligned with the highest regulatory and safety standards;
• Coordinate with the other departments to provide feedback about the user experience;
• Encourage players to try new games, products or increase activity on the site;
• Bring inactive VIPs back to the platform through tailored incentives;
• Analyze customers behaviour to estimate their total potential and promote the benefits of using our services;
• Excel in a dynamic, fast-paced environment by remaining adaptable and maintaining focus on key deliverables

Role Requirements:

• Background in key account management, high-end customer support, or sales;
• Ability to interpret customer data and behavioral patterns to provide personalized service and strategic bonus incentives;
• A proactive mindset with the ability to source and implement effective solutions for complex client issues;
• Proficiency in English and Malay both written and spoken;
• Availability to work according to a business shift schedule (including potential evenings/weekends) to ensure consistent coverage.

Our Excellent Benefits:

• Attractive KPIs Bonus;
• Snacks in the Office;
• 20 / 26 days of vacation per year;
• 6 days of sick leaves without document required;
• Attractive office location and facilities - Brain Embassy office;
• Medical insurance for you and your partner;
• Sports package;
• Birthday, wedding, and newborn gifts;
• Languages classes (partially paid by the Company);
• Career growth opportunities;
• International corporate parties, great team-building events and activities.

Important Information:

• This is an office-based position in Warsaw, Poland. 
• We offer a dynamic shift-based schedule, covering 5 out of 7 days, including two weekends per month to support our global operations.

We are looking for a Slovenian speaking VIP Account Manager who will be responsible for retention of customers and increase of their lifetime value.

Role Responsibilities:

• Manage and expand a portfolio of high-value personal accounts, while acting as their main point of contact;
• Monitor account activity, identify potential opportunities and observe any risks to the business;
• Reactivate and retain inactive accounts to ensure long-term loyalty;
• Solve complex and technical issues, ensuring a high level of service in every solution;
• Create and provide bonuses that align with the reward strategies based on how each account performs; 
• Make sure all account activity is aligned with the highest regulatory and safety standards;
• Coordinate with the other departments to provide feedback about the user experience;
• Encourage players to try new games, products or increase activity on the site;
• Bring inactive VIPs back to the platform through tailored incentives;
• Analyze customers behavior to estimate their total potential and promote the benefits of using our services;
• Excel in a dynamic, fast-paced environment by remaining adaptable and maintaining focus on key deliverables

Role Requirements:

• Background in key account management, high-end customer support, or sales;
• Ability to interpret customer data and behavioral patterns to provide personalized service and strategic bonus incentives;
• A proactive mindset with the ability to source and implement effective solutions for complex client issues;
• Proficiency in English and Slovenian both written and spoken;
• Availability to work according to a business shift schedule (including potential evenings/weekends) to ensure consistent coverage.

Our Excellent Benefits:

• Attractive KPIs Bonus;
• Snacks in the Office;
• 20 / 26 days of vacation per year;
• 6 days of sick leaves without document required;
• Attractive office location and facilities - Brain Embassy office;
• Medical insurance for you and your partner;
• Sports package;
• Birthday, wedding, and newborn gifts;
• Languages classes (partially paid by the Company);
• Career growth opportunities;
• International corporate parties, great team-building events and activities.

Important Information:

• This is an office-based position in Warsaw, Poland. 
• We offer a dynamic shift-based schedule, covering 5 out of 7 days, including two weekends per month to support our global operations.

We are looking for a  German speaking VIP Account Manager who will be responsible for retention of customers and increase of their lifetime value.

Role Responsibilities:

• Manage and expand a portfolio of high-value personal accounts, while acting as their main point of contact;
• Monitor account activity, identify potential opportunities and observe any risks to the business;
• Reactivate and retain inactive accounts to ensure long-term loyalty;
• Solve complex and technical issues, ensuring a high level of service in every solution;
• Create and provide bonuses that align with the reward strategies based on how each account performs; 
• Make sure all account activity is aligned with the highest regulatory and safety standards;
• Coordinate with the other departments to provide feedback about the user experience;
• Encourage players to try new games, products or increase activity on the site;
• Bring inactive VIPs back to the platform through tailored incentives;
• Analyze customers behavior to estimate their total potential and promote the benefits of using our services;
• Excel in a dynamic, fast-paced environment by remaining adaptable and maintaining focus on key deliverables

Role Requirements:

• Background in key account management, high-end customer support, or sales;
• Ability to interpret customer data and behavioral patterns to provide personalized service and strategic bonus incentives;
• A proactive mindset with the ability to source and implement effective solutions for complex client issues;
• Proficiency in English and German both written and spoken;
• Availability to work according to a business shift schedule (including potential evenings/weekends) to ensure consistent coverage.

Our Excellent Benefits:

• Attractive KPIs Bonus;
• Snacks in the Office;
• 20 / 26 days of vacation per year;
• 6 days of sick leaves without document required;
• Attractive office location and facilities - Brain Embassy office;
• Medical insurance for you and your partner;
• Sports package;
• Birthday, wedding, and newborn gifts;
• Languages classes (partially paid by the Company);
• Career growth opportunities;
• International corporate parties, great team-building events and activities.

Important Information:

• This is an office-based position in Warsaw, Poland. 
• We offer a dynamic shift-based schedule, covering 5 out of 7 days, including two weekends per month to support our global operations.

We are looking for a  Czech/ Slovak speaking VIP Account Manager who will be responsible for retention of customers and increase of their lifetime value.

Role Responsibilities:

• Manage and expand a portfolio of high-value personal accounts, while acting as their main point of contact;
• Monitor account activity, identify potential opportunities and observe any risks to the business;
• Reactivate and retain inactive accounts to ensure long-term loyalty;
• Solve complex and technical issues, ensuring a high level of service in every solution;
• Create and provide bonuses that align with the reward strategies based on how each account performs; 
• Make sure all account activity is aligned with the highest regulatory and safety standards;
• Coordinate with the other departments to provide feedback about the user experience;
• Encourage players to try new games, products or increase activity on the site;
• Bring inactive VIPs back to the platform through tailored incentives;
• Analyze customers behavior to estimate their total potential and promote the benefits of using our services;
• Excel in a dynamic, fast-paced environment by remaining adaptable and maintaining focus on key deliverables

Role Requirements:

• Background in key account management, high-end customer support, or sales;
• Ability to interpret customer data and behavioral patterns to provide personalized service and strategic bonus incentives;
• A proactive mindset with the ability to source and implement effective solutions for complex client issues;
• Proficiency in English and Czech or Slovak both written and spoken;
• Availability to work according to a business shift schedule (including potential evenings/weekends) to ensure consistent coverage.

Our Excellent Benefits:

• Attractive KPIs Bonus;
• Snacks in the Office;
• 20 / 26 days of vacation per year;
• 6 days of sick leaves without document required;
• Attractive office location and facilities - Brain Embassy office;
• Medical insurance for you and your partner;
• Sports package;
• Birthday, wedding, and newborn gifts;
• Languages classes (partially paid by the Company);
• Career growth opportunities;
• International corporate parties, great team-building events and activities.

Important Information:

• This is an office-based position in Warsaw, Poland. 
• We offer a dynamic shift-based schedule, covering 5 out of 7 days, including two weekends per month to support our global operations.

We are looking for a Croatian speaking VIP Account Manager who will be responsible for retention of customers and increase of their lifetime value.

Role Responsibilities:

• Manage and expand a portfolio of high-value personal accounts, while acting as their main point of contact;
• Monitor account activity, identify potential opportunities and observe any risks to the business;
• Reactivate and retain inactive accounts to ensure long-term loyalty;
• Solve complex and technical issues, ensuring a high level of service in every solution;
• Create and provide bonuses that align with the reward strategies based on how each account performs; 
• Make sure all account activity is aligned with the highest regulatory and safety standards;
• Coordinate with the other departments to provide feedback about the user experience;
• Encourage players to try new games, products or increase activity on the site;
• Bring inactive VIPs back to the platform through tailored incentives;
• Analyze customers behavior to estimate their total potential and promote the benefits of using our services;
• Excel in a dynamic, fast-paced environment by remaining adaptable and maintaining focus on key deliverables

Role Requirements:

• Background in key account management, high-end customer support, or sales;
• Ability to interpret customer data and behavioral patterns to provide personalized service and strategic bonus incentives;
• A proactive mindset with the ability to source and implement effective solutions for complex client issues;
• Proficiency in English and Croatian both written and spoken;
• Availability to work according to a business shift schedule (including potential evenings/weekends) to ensure consistent coverage.

Our Excellent Benefits:

• Attractive KPIs Bonus;
• Snacks in the Office;
• 20 / 26 days of vacation per year;
• 6 days of sick leaves without document required;
• Attractive office location and facilities - Brain Embassy office;
• Medical insurance for you and your partner;
• Sports package;
• Birthday, wedding, and newborn gifts;
• Languages classes (partially paid by the Company);
• Career growth opportunities;
• International corporate parties, great team-building events and activities.

Important Information:

• This is an office-based position in Warsaw, Poland. 
• We offer a dynamic shift-based schedule, covering 5 out of 7 days, including two weekends per month to support our global operations.

We are looking for a talented and motivated VIP Quality Assurance (QA) Manager to oversee the quality assurance process for our VIP programs and services. The ideal candidate will have a strong background in QA methodologies, exceptional attention to detail, and a passion for delivering exceptional customer experiences to our VIP players. Be able to create and execute training and development plans tailored to VIP and Sales teams.

Responsibilities:

• Assist in the development and implementation of a comprehensive quality assurance strategy specifically tailored to VIP programs and services.
• Daily quality assessments of all VIP account Manager tasks related to communication and engagement with players.
• Regular and coherent reporting to of all actions taken and results found.
• Training and development plans.
• Collaborate closely with VIP account managers to identify QA requirements and ensure alignment with business objectives.
• Conduct regular assessments of VIP account manager activities, promotions, and rewards to identify areas for improvement and optimisation.
• Monitor VIP player feedback and complaints, and proactively address any quality-related issues or concerns in a timely manner.
• Stay up-to-date with industry trends, best practices, and regulatory requirements related to VIP gaming experiences, and incorporate them into QA processes.
• Analyse QA metrics and performance indicators to track progress, identify trends, and make data-driven recommendations for continuous improvement.
• Foster a culture of quality and excellence within the organization, promoting collaboration, transparency, and accountability across teams.

Requirements:

• Fluent French.
• 2 years of I-gaming experience at least.
• Experience in quality assurance, with a focus on VIP programs, services, or customer experiences within the iGaming industry.
• Strong understanding of QA methodologies, testing techniques, and tools, with hands-on experience in test planning, execution, and automation.
• Excellent analytical and problem-solving skills, with the ability to identify, prioritise, and resolve complex issues efficiently.
• Exceptional communication and interpersonal skills, with the ability to effectively collaborate with diverse stakeholders and influence decision-making at all levels of the organisation.
• Deep knowledge of iGaming regulations, compliance requirements, and industry standards related to VIP player experiences.
• Passion for gaming and a strong commitment to delivering outstanding customer service to VIP players.

We offer excellent benefits:

• Attractive KPIs Bonus;
• Snacks in the Office;
• 20 / 26 days of vacation per year;
• 6 days of sick leaves without document required;
• Attractive office location and facilities - Brain Embassy office;
• Medical insurance for you and your partner;
• Sports package;
• Birthday, wedding, and newborn gifts;
• Languages classes (partially paid by the Company);
• Career growth opportunities;
• International corporate parties, great team-building events and activities.

We are looking for a talented and motivated VIP Quality Assurance (QA) Manager to oversee the quality assurance process for our VIP programs and services. The ideal candidate will have a strong background in QA methodologies, exceptional attention to detail, and a passion for delivering exceptional customer experiences to our VIP players. Be able to create and execute training and development plans tailored to VIP and Sales teams.

Responsibilities:

• Assist in the development and implementation of a comprehensive quality assurance strategy specifically tailored to VIP programs and services.
• Daily quality assessments of all VIP account Manager tasks related to communication and engagement with players.
• Regular and coherent reporting to of all actions taken and results found.
• Training and development plans.
• Collaborate closely with VIP account managers to identify QA requirements and ensure alignment with business objectives.
• Conduct regular assessments of VIP account manager activities, promotions, and rewards to identify areas for improvement and optimisation.
• Monitor VIP player feedback and complaints, and proactively address any quality-related issues or concerns in a timely manner.
• Stay up-to-date with industry trends, best practices, and regulatory requirements related to VIP gaming experiences, and incorporate them into QA processes.
• Analyse QA metrics and performance indicators to track progress, identify trends, and make data-driven recommendations for continuous improvement.
• Foster a culture of quality and excellence within the organization, promoting collaboration, transparency, and accountability across teams.

Requirements:

• Fluent Czech/Slovak.
• 2 years of I-gaming experience at least.
• Experience in quality assurance, with a focus on VIP programs, services, or customer experiences within the iGaming industry.
• Strong understanding of QA methodologies, testing techniques, and tools, with hands-on experience in test planning, execution, and automation.
• Excellent analytical and problem-solving skills, with the ability to identify, prioritise, and resolve complex issues efficiently.
• Exceptional communication and interpersonal skills, with the ability to effectively collaborate with diverse stakeholders and influence decision-making at all levels of the organisation.
• Deep knowledge of iGaming regulations, compliance requirements, and industry standards related to VIP player experiences.
• Passion for gaming and a strong commitment to delivering outstanding customer service to VIP players.

We offer excellent benefits:

• Attractive KPIs Bonus;
• Snacks in the Office;
• 20 / 26 days of vacation per year;
• 6 days of sick leaves without document required;
• Attractive office location and facilities - Brain Embassy office;
• Medical insurance for you and your partner;
• Sports package;
• Birthday, wedding, and newborn gifts;
• Languages classes (partially paid by the Company);
• Career growth opportunities;
• International corporate parties, great team-building events and activities.