We are looking for a skilled Senior/Middle Technical Writer to join our team in our office in Belgrade, Serbia.

✅ Requirements:

✔️ A minimum of 3 years of industry experience as a Technical writer or in a similar role is prerequisite;
✔️ Experience using Atlassian Confluence and Jira software or other documentation publishing tools;
✔️ Proficiency at an Advanced level in English is essential;
✔️ Possession of a Bachelor's or Master's degree in Computer science, Engineering, or an equivalent field from  accredited institution would be advantageous;
✔️ A portfolio showcasing examples of your documentation work.

✅ Responsibilities:

✔️ Develop and maintain internal and external technical documentation in English;
✔️ Organize documentation within our wiki to allow users efficiently locate specific information and related content;
✔️ Possess a keen eye for detail, excel in managing multiple projects, and meet tight deadlines;
✔️ Interpret complex subjects and highly technical information;
✔️ Collaborate with various teams to produce the most thorough, precise, up-to-date, and user-friendly technical documentation for both technical and non-technical audiences;
✔️ Document SDK and API information, and adeptly employ Swagger tool;
✔️ Create visual aids such as diagrams and schematics to enhance the comprehension of technical processes;
✔️ Demonstrate strong research and analytical skills, while paying meticulous attention to details;
✔️ Test product features to produce accurate, practical, and user-oriented documentation;
✔️ Review, edit, and proofread documentation produced by other team members;
✔️ Use AI tools and prompt-engineering techniques;
✔️ Collaborate on preparing official technical documentation for internal and external audits.

❗️ Important: This is an On-Site Position in Lisbon❗️

This is an on-site position based at our office in the Lisbon Metropolitan area. Remote or hybrid arrangements are not available once you join the team.

Are you ready for an international move? We are looking for candidates who are either already based in Lisbon or are eager to relocate to Portugal. To make your transition smooth, we provide full relocation support and visa sponsorship for successful international candidates.

📍 See where you'll be working: BrainRocket Portugal

⚡ We are looking for an experienced System Analyst with a strong background in the Fintech industry to join our team in Lisbon, Portugal. We need a professional who excels at bridging the gap between business needs and technical solutions, ensuring our systems are robust, scalable, and perfectly aligned with our strategic goals.

🎯 Your Mission:
Act as a key liaison between business stakeholders and technical teams, transforming complex requirements into detailed system designs. You will be responsible for the end-to-end lifecycle of system requirements, from initial analysis and documentation to supporting testing and successful implementation in an Agile environment.

✅ Responsibilities:
• Collaborate with business stakeholders to gather and analyse requirements, ensuring alignment with business goals.
• Develop detailed system designs, workflows, and technical specifications to meet business needs.
• Work closely with developers, testers, and product teams to ensure successful system implementations.
• Create and maintain comprehensive documentation, including system requirements, user guides, and technical manuals.
• Support user acceptance testing (UAT) by creating test cases, reviewing results, and facilitating issue resolution.
• Drive efficiency by identifying opportunities for system improvements and workflow optimization.

✅ Requirements:
• Bachelor's degree in Computer Science, Information Systems, or a related field.
•  A minimum of 5 years of experience as a System Analyst or in a similar role.
• Fintech experience is a must; experience with payments, card processing, and PCI DSS will be an advantage.
• Proven experience in requirements gathering, system design, and process optimisation.
• Proficiency in SQL, system modelling tools (UML/BPMN), and documentation tools (JIRA, Confluence, or similar).
• Experience working in Agile/Scrum environments.
• Excellent analytical, problem-solving, and organisational skills.
• Strong communication and collaboration abilities to work effectively with technical and business teams.
• Advanced level of English.

✅ We offer excellent benefits, including but not limited to:
💻 Learning and development opportunities and interesting, challenging tasks.
✈️ Relocation package (tickets, staying in a hotel for up to 2 weeks, and visa relocation support for our employees and their family members).
📚 Opportunity to develop language skills, with partial compensation for the cost of English and Portuguese language classes (for localization purposes).
🎾  Partial compensation for tennis and padel lessons.
🏀 Urban Sport membership benefit (the most diverse sports and wellness offering in Europe, with more than 50+ activities).
🏥 Private medical coverage, including inpatient, outpatient, dental care, annual check-ups, and maternity support.
🏝 Time for proper rest, with 24 non-business days per year and an additional 6 paid sick days.
🚌 Transport compensation - 200 euros net per month.
📈 Competitive remuneration level with annual review.
🤝 Teambuilding activities.

We are looking for a System Analyst to act as the primary point of contact for all technical product-related matters, addressing any questions or concerns from stakeholders.

✅ Responsibilities: 
✔️ Requirements Analysis: Gather and analyse solution requirements, ensuring alignment with business goals.
✔️ System Design: Develop detailed system designs, workflows, and technical specifications to meet business needs. 
✔️ Collaboration: Work closely with developers, testers, and product teams to ensure successful system implementations. 
✔️ Documentation: Create and maintain comprehensive documentation, including system requirements, user guides, and technical manuals.
✔️ Testing Support: Support user acceptance testing (UAT) by creating test cases, reviewing results, and facilitating issue resolution. 

✅ Requirements:
Technical Skills:
✔️ System Analysis: Expertise in gathering, analysing, and documenting solution requirements and functional specifications. 
✔️ System Design: Strong experience in creating system architecture diagrams, workflows, and technical specifications.
✔️ Tools and Technologies: Proficiency in tools such as SQL, UML, BPMN, and requirements management systems (JIRA, Confluence, or similar).
✔️ Software Development Life Cycle (SDLC): Solid understanding of the end-to-end software development lifecycle, Agile methodologies, and related processes.
Soft Skills:
✔️ Analytical Thinking: Strong ability to analyse complex business and technical problems, identify root causes, and propose effective solutions.
✔️ Communication: Excellent verbal and written communication skills to effectively collaborate with technical teams, stakeholders, and business users. 
✔️ Problem-Solving: Exceptional problem-solving skills with a detail-oriented and structured approach. 
✔️ Collaboration: Ability to work in cross-functional teams, bridging the gap between business and technical stakeholders.
✔️ Adaptability: Flexibility to adapt to changing project priorities, technologies, and requirements. 

✅ Qualifications:
✔️ Bachelor's degree in Computer Science, Information Systems, or a related field.
✔️ A minimum of 3 years of experience as a System Analyst or in a similar role. 
✔️ Proven experience in requirements gathering, system design, and process optimisation. 
✔️ Proficiency in SQL, system modelling tools (UML/BPMN), and documentation tools (JIRA, Confluence, or similar).
✔️ Experience working in Agile/Scrum environments.
✔️ Excellent analytical, problem-solving, and organisational skills.
✔️ Strong communication and collaboration abilities to work effectively with technical and business teams. 
✔️ Upper-intermediate English proficiency level. 

✅ We offer excellent benefits, including but not limited to: 
🧑🏻‍💻 Learning and development opportunities and interesting, challenging tasks. 
📚 Opportunity to develop language skills, with partial compensation for the cost of English classes (for localisation purposes). 
✈️ Relocation package 
🏥 Global coverage health insurance. 
🏝 Time for proper rest, with 22 working days of annual vacation and additional paid sick days. 
📈 Competitive remuneration level with annual review. 
🤝 Teambuilding activities.