BrainRocket
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Customer Support Agent - Italian Speaking
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BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing. Young, ambitious, and unstoppable, we've already taken Cyprus, Malta, Portugal, Poland, and Serbia by storm. Our BRO team consists of 1,300 bright minds creating innovative ideas and products. We don’t follow formats. We shape them. We build what works, launch it fast, and make sure it hits.
Are you fluent in Italian and English? Are you passionate about providing top-notch customer support? If so, we want you to join our team at BrainRocket in Warsaw!
✅ Main Responsibilities:
- Communication with customers through online-chats, e-mails;
- Maintain prompt and empathetic attitude towards customers;
- Acknowledge and resolve customers’ complaints;
- Knowing our products inside and out so you can answer the questions;
- Ensure satisfaction of the customer and provide professional support for customers.
✅ Requirements:
- Proficiency in both written and spoken Italian and English;
- Proactive attitude with a knack for customer support and sales;
- Excellent communication and negotiation skills;
- Strong attention to detail;
- Previous experience in a support role is advantageous.
✅ Why join us? We offer:
- Working in dynamic European company;
- Decent Remuneration;
- Flexible work hours (shifts);
- Ability of career and professional growth within the company;
- Corporate events, team buildings;
- International team.
Bold moves start here. Make yours. Apply today!
By submitting your application, you agree to our Privacy Policy.
Ready to apply?
Apply to BrainRocket
Customer Support Agent – Croatian/Slovenian Speaking
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BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing. Young, ambitious, and unstoppable, we've already taken Cyprus, Malta, Portugal, Poland, and Serbia by storm. Our BRO team consists of 1,300 bright minds creating innovative ideas and products. We don’t follow formats. We shape them. We build what works, launch it fast, and make sure it hits.
Are you fluent in Croatian/Slovenian and English? Are you passionate about providing top-notch customer support? If so, we want you to join our team at BrainRocket in Warsaw!
✅ Main Responsibilities:
- Communication with customers through online-chats, e-mails
- Maintain prompt and empathetic attitude towards customers
- Acknowledge and resolve customers’ complaints
- Knowing our products inside and out so you can answer the questions
- Ensure satisfaction of the customer and provide professional support for customers
✅ Requirements:
- Proficiency in both written and spoken Croatian/Slovenian and English.
- Proactive attitude with a knack for customer support and sales.
- Excellent communication and negotiation skills.
- Strong attention to detail.
- Previous experience in a support role is advantageous.
✅ Why join us? We offer:
- Snacks in the Office
- 20 / 26 days of vacation per year
- 6 days of sick leaves without document required
- Attractive office location and facilities
- Medical insurance for you and your partner
- Sports package
- Birthday, wedding, and newborn gifts
- Languages classes (partially paid by the Company)
- Career growth opportunities
- International corporate parties, great team-building events and activities
Bold moves start here. Make yours. Apply today!
By submitting your application, you agree to our Privacy Policy.
Ready to apply?
Apply to BrainRocket
Sports Manager
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BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing. Young, ambitious, and unstoppable, we've already taken Cyprus, Malta, Portugal, Poland, and Serbia by storm. Our BRO team consists of 1,300 bright minds creating innovative ideas and products. We don’t follow formats. We shape them. We build what works, launch it fast, and make sure it hits.
This is on-site position from Warsaw office!
✅Responsibilities:
✔️Risk Management:
-
- Implement risk management strategies to mitigate potential losses and maintain a balanced book.
✔️Odds Compilation:
-
- Stay updated on the latest sports news, statistics, and trends to make informed decisions on odds adjustments.
✔️Customer Engagement:
-
- Ensure a high level of customer service is maintained, addressing customer inquiries and issues promptly.
- Stay informed about changes in sports betting legislation and make necessary adjustments to operations.
✔️Reporting and Analysis:
-
- Generate reports on key performance metrics, such as betting volume, revenue, and customer behavior.
- Analyze data to identify trends and make data-driven decisions to improve profitability.
✔️Ensuring the team’s performance matches overall objectives and strategies;
✔️Reporting on performance and suggesting improvements;
✔️Create, design, and implement policies and processes;
✔️Overseeing the implementation of any new technologies/solutions throughout the area;
✔️Working with internal teams to continually find improved ways of working;
✔️Mentoring and motivating your teams to achieve happiness, productivity and engagement;
✔️Reports and analyzes organization performance, charts, reports, and manuals;
✔️Prepares and proposes methods and procedures for revision, changes workflows, and undertakes methods to solve organizational problems;
✔️Periodically evaluate existing customers according to established policies and procedures;
✔️Coordinate, implement, schedule and report all e-mailing matters;
✔️Keep up-to-date with new products, launches, offers, and new brand ideas;
✔️Identify further opportunities to secure business continuity with existing clients;
✔️Keep up-to-date on regulatory and compliance matters to ensure compliance with legal regulations;
✔️Operate efficiently in a fast-paced, deadline-driven environment, working on multiple tasks with a variety of departments, divisions, and team member’s involvement;
✔️Ability to manage and lead a teams of Sportsbook professionals, developing and motivating team members
✔️Experience in a similar role would be considered a strong advantage
✔️Previous experience in the gaming and betting industry would be an advantage
✔️Strong leadership and organizational skills
✔️Good communication and problem solving skills
✔️Perfect time management skills
✔️Ability to work in a multitasking environment
✔️English - Advanced level.
✔️An analytical individual, comfortable with taking ownership and finding best possible solutions.
✔️Goal oriented and in possession of exceptional attention to detail, together with outstanding interpersonal skills.
✔️Motivation, dedication and a desire to make a difference.
✔️Creativity and eagerness to propose awesome competitive product strategies to support traffic growth.
✔️Problem solving attitude through thinking outside the box.
✔️Knowledge and experience in business, supervision, management and sales.
✔️Knowledge of the functions, operation, and mission of the specific department.
✔️Better than average written and spoken communication skills.
✔️Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices.
✔️Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.
✔️Evidence of the ability to practice a high level of confidentiality.
✅ What we offer:
✔️ Official employment and full medical insurance (including in-patient and out-patient care, maternity, dental, and annual health check-ups);
✔️ Competitive salary and attractive bonus scheme;
✔️ Working in a dynamic International company;
✔️ Birthday celebration present;
✔️ Ability for career and professional growth within the company;
✔️ Sportscard (Multisport) - partly covered & team-building events and activities;
✔️ Sunny, spacious office;
✔️ Wedding and newborn gifts;
✔️ Time for proper rest and 20-25 working days of annual vacation, maternity leave support;
✔️ Breakfast, food vouchers, fruits, and snacks available in the office.
Bold moves start here. Make yours. Apply today!
By submitting your application, you agree to our Privacy Policy.
Ready to apply?
Apply to BrainRocket
Customer Support Agent - German Speaking
Share this job
BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing. Young, ambitious, and unstoppable, we've already taken Cyprus, Malta, Portugal, Poland, and Serbia by storm. Our BRO team consists of 1,300 bright minds creating innovative ideas and products. We don’t follow formats. We shape them. We build what works, launch it fast, and make sure it hits.
WeDoSupport is growing tremendously, and we continue to conquer new countries!
Role in a nutshell:
Now we're looking for a French & English speaking Customer Support Agent to join our team and make his own contribution to our products.
Responsibilities:
✔️ Providing support in French by email and Live chats;
✔️ Processing with great attention to details and content;
✔️ Identifying clients' needs and proactively proposing solutions;
✔️ Focusing on customer expectations and satisfaction;
✔️ Working closely with our team to improve and establish the necessary processes.
Qualifications:
✔️ Proficiency in French and English, both written and spoken;
✔️ Proactive person with good support/sales skills;
✔️ Strong communication and negotiation skills;
✔️ Attention to detail;
✔️ Previous experience as a support agent will be considered an advantage.
Why WeDoSupport?
- Up to 50% monthly bonuses;
- Snacks in the Office;
- 24 days of vacation per year;
- Paid sick leave;
- Attractive office location and facilities;
- Private health insurance;
- Breakfasts and lunches in the office (partially paid for by the Company);
- Language classes (partially paid for by the Company);
- Social Club of the Company;
- Birthday, wedding, and newborn gifts;
- Team-building events and activities;
- Career growth opportunities (promotion to Mid and Senior agent).
Bold moves start here. Make yours. Apply today!
By submitting your application, you agree to our Privacy Policy.
Ready to apply?
Apply to BrainRocket
Customer Support Agent - Czech/Slovak Speaking
Share this job
BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing. Young, ambitious, and unstoppable, we've already taken Cyprus, Malta, Portugal, Poland, and Serbia by storm. Our BRO team consists of 1,300 bright minds creating innovative ideas and products. We don’t follow formats. We shape them. We build what works, launch it fast, and make sure it hits.
Are you fluent in Czech / Slovak and English? Are you passionate about providing top-notch customer support? If so, we want you to join our team at BrainRocket in Warsaw!
✅ Main Responsibilities:
- Communication with customers through online-chats, e-mails
- Maintain prompt and empathetic attitude towards customers
- Acknowledge and resolve customers’ complaints
- Knowing our products inside and out so you can answer the questions
- Ensure satisfaction of the customer and provide professional support for customers
✅ Requirements:
- Proficiency in both written and spoken Czech / Slovak and English.
- Proactive attitude with a knack for customer support and sales.
- Excellent communication and negotiation skills.
- Strong attention to detail.
- Previous experience in a support role is advantageous.
✅ Why join us? We offer:
- Working in dynamic European company
- Decent Remuneration
- Flexible work hours (shifts)
- Ability of career and professional growth within the company
- Corporate events, team buildings
- International team
Bold moves start here. Make yours. Apply today!
By submitting your application, you agree to our Privacy Policy.
Ready to apply?
Apply to BrainRocket
Customer Support Agent - Finnish Speaking
Share this job
BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing. Young, ambitious, and unstoppable, we've already taken Cyprus, Malta, Portugal, Poland, and Serbia by storm. Our BRO team consists of 1,300 bright minds creating innovative ideas and products. We don’t follow formats. We shape them. We build what works, launch it fast, and make sure it hits.
✅ Main Responsibilities:
- Communication with customers through online-chats, e-mails
- Maintain prompt and empathetic attitude towards customers
- Acknowledge and resolve customers’ complaints
- Knowing our products inside and out so you can answer the questions
- Ensure satisfaction of the customer and provide professional support for customers
✅ Requirements:
- Proficiency in both written and spoken Finnish and English.
- Proactive attitude with a knack for customer support and sales.
- Excellent communication and negotiation skills.
- Strong attention to detail.
- Previous experience in a support role is advantageous.
✅ Why join us? We offer:
- Working in dynamic European company
- Decent Remuneration
- Flexible work hours (shifts)
- Ability of career and professional growth within the company
- Corporate events, team buildings
- International team
Bold moves start here. Make yours. Apply today!
By submitting your application, you agree to our Privacy Policy.
Ready to apply?
Apply to BrainRocket
Customer Support Agent - Slovenian/Croatian Speaking
Share this job
BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing. Young, ambitious, and unstoppable, we've already taken Cyprus, Malta, Portugal, Poland, and Serbia by storm. Our BRO team consists of 1,300 bright minds creating innovative ideas and products. We don’t follow formats. We shape them. We build what works, launch it fast, and make sure it hits.
Are you fluent in Croatian/Slovenian and English? Are you passionate about providing top-notch customer support? If so, we want you to join our team at BrainRocket in Warsaw!
✅ Main Responsibilities:
- Communication with customers through online-chats, e-mails
- Maintain prompt and empathetic attitude towards customers
- Acknowledge and resolve customers’ complaints
- Knowing our products inside and out so you can answer the questions
- Ensure satisfaction of the customer and provide professional support for customers
✅ Requirements:
- Proficiency in both written and spoken Croatian/Slovenian and English.
- Proactive attitude with a knack for customer support and sales.
- Excellent communication and negotiation skills.
- Strong attention to detail.
- Previous experience in a support role is advantageous.
✅ Why join us? We offer:
- Working in dynamic European company
- Decent Remuneration
- Flexible work hours (shifts)
- Ability of career and professional growth within the company
- Corporate events, team buildings
- International team
Bold moves start here. Make yours. Apply today!
Bold moves start here. Make yours. Apply today!
By submitting your application, you agree to our Privacy Policy.
Ready to apply?
Apply to BrainRocket
Customer Support Agent - Malay Speaking
Share this job
BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing. Young, ambitious, and unstoppable, we've already taken Cyprus, Malta, Portugal, Poland, and Serbia by storm. Our BRO team consists of 1,300 bright minds creating innovative ideas and products. We don’t follow formats. We shape them. We build what works, launch it fast, and make sure it hits.
Are you fluent in Malay and English? Are you passionate about providing top-notch customer support? If so, we want you to join our team at Brainrocket in Warsaw.
✅ Main Responsibilities:
- Communication with customers through online-chats, e-mails
- Maintain prompt and empathetic attitude towards customers
- Acknowledge and resolve customers’ complaints
- Knowing our products inside and out so you can answer the questions
- Ensure satisfaction of the customer and provide professional support for customers
✅ Requirements:
- Proficiency in both written and spoken Malay and English.
- Proactive attitude with a knack for customer support and sales.
- Excellent communication and negotiation skills.
- Strong attention to detail.
- Previous experience in a support role is advantageous.
✅ Why join us? We offer:
- Working in dynamic European company
- Decent Remuneration
- Flexible work hours (shifts)
- Ability of career and professional growth within the company
- Corporate events, team buildings
- International team
Bold moves start here. Make yours. Apply today!
By submitting your application, you agree to our Privacy Policy.
Ready to apply?
Apply to BrainRocket
Customer Support Agent - Thai Speaking
Share this job
BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing. Young, ambitious, and unstoppable, we've already taken Cyprus, Malta, Portugal, Poland, and Serbia by storm. Our BRO team consists of 1,300 bright minds creating innovative ideas and products. We don’t follow formats. We shape them. We build what works, launch it fast, and make sure it hits.
Are you fluent in Thai and English? Are you passionate about providing top-notch customer support? If so, we want you to join our team at Brainrocket in Warsaw.
✅ Main Responsibilities:
- Communication with customers through online-chats, e-mails
- Maintain prompt and empathetic attitude towards customers
- Acknowledge and resolve customers’ complaints
- Knowing our products inside and out so you can answer the questions
- Ensure satisfaction of the customer and provide professional support for customers
✅ Requirements:
- Proficiency in both written and spoken Thai and English.
- Proactive attitude with a knack for customer support and sales.
- Excellent communication and negotiation skills.
- Strong attention to detail.
- Previous experience in a support role is advantageous.
✅ Why join us? We offer:
- Working in dynamic European company
- Decent Remuneration
- Flexible work hours (shifts)
- Ability of career and professional growth within the company
- Corporate events, team buildings
- International team
Bold moves start here. Make yours. Apply today!
By submitting your application, you agree to our Privacy Policy.
Ready to apply?
Apply to BrainRocket
Customer Support Agent - Hungarian Speaking
Share this job
BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing. Young, ambitious, and unstoppable, we've already taken Cyprus, Malta, Portugal, Poland, and Serbia by storm. Our BRO team consists of 1,300 bright minds creating innovative ideas and products. We don’t follow formats. We shape them. We build what works, launch it fast, and make sure it hits.
Are you fluent in Hungarian and English? Are you passionate about providing top-notch customer support? If so, we want you to join our team at BrainRocket in Warsaw!
✅ Main Responsibilities:
- Communication with customers through online-chats, e-mails
- Maintain prompt and empathetic attitude towards customers
- Acknowledge and resolve customers’ complaints
- Knowing our products inside and out so you can answer the questions
- Ensure satisfaction of the customer and provide professional support for customers
✅ Requirements:
- Proficiency in both written and spoken Hungarian and English.
- Proactive attitude with a knack for customer support and sales.
- Excellent communication and negotiation skills.
- Strong attention to detail.
- Previous experience in a support role is advantageous.
✅ Why join us? We offer:
- Working in dynamic European company
- Decent Remuneration
- Flexible work hours (shifts)
- Ability of career and professional growth within the company
- Corporate events, team buildings
- International team
Bold moves start here. Make yours. Apply today!
By submitting your application, you agree to our Privacy Policy.
Ready to apply?
Apply to BrainRocket
Customer Support Agent - Norwegian Speaking
Share this job
BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing. Young, ambitious, and unstoppable, we've already taken Cyprus, Malta, Portugal, Poland, and Serbia by storm. Our BRO team consists of 1,300 bright minds creating innovative ideas and products. We don’t follow formats. We shape them. We build what works, launch it fast, and make sure it hits.
✅ Main Responsibilities:
- Communication with customers through online-chats, e-mails
- Maintain prompt and empathetic attitude towards customers
- Acknowledge and resolve customers’ complaints
- Knowing our products inside and out so you can answer the questions
- Ensure satisfaction of the customer and provide professional support for customers
✅ Requirements:
- Proficiency in both written and spoken Norwegian and English.
- Proactive attitude with a knack for customer support and sales.
- Excellent communication and negotiation skills.
- Strong attention to detail.
- Previous experience in a support role is advantageous.
✅ Why join us? We offer:
- Working in dynamic European company
- Decent Remuneration
- Flexible work hours (shifts)
- Ability of career and professional growth within the company
- Corporate events, team buildings
- International team
Bold moves start here. Make yours. Apply today!
By submitting your application, you agree to our Privacy Policy.
Ready to apply?
Apply to BrainRocket
Customer Support Agent – German Speaking
Share this job
BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing. Young, ambitious, and unstoppable, we've already taken Cyprus, Malta, Portugal, Poland, and Serbia by storm. Our BRO team consists of 1,300 bright minds creating innovative ideas and products. We don’t follow formats. We shape them. We build what works, launch it fast, and make sure it hits.
Are you fluent in German and English? Are you passionate about providing top-notch customer support? If so, we want you to join our team at BrainRocket in Warsaw!
✅ Main Responsibilities:
- Communication with customers through online-chats, e-mails
- Maintain prompt and empathetic attitude towards customers
- Acknowledge and resolve customers’ complaints
- Knowing our products inside and out so you can answer the questions
- Ensure satisfaction of the customer and provide professional support for customers
✅ Requirements:
- Proficiency in both written and spoken German and English.
- Proactive attitude with a knack for customer support and sales.
- Excellent communication and negotiation skills.
- Strong attention to detail.
- Previous experience in a support role is advantageous.
✅ Why join us? We offer:
- Snacks in the Office
- 20 / 26 days of vacation per year
- 6 days of sick leaves without document required
- Attractive office location and facilities
- Medical insurance for you and your partner
- Sports package
- Birthday, wedding, and newborn gifts
- Languages classes (partially paid by the Company)
- Career growth opportunities
- International corporate parties, great team-building events and activities
Bold moves start here. Make yours. Apply today!
By submitting your application, you agree to our Privacy Policy.
Ready to apply?
Apply to BrainRocket
Customer Support Agent - Greek Speaking
Share this job
BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing. Young, ambitious, and unstoppable, we've already taken Cyprus, Malta, Portugal, Poland, and Serbia by storm. Our BRO team consists of 1,300 bright minds creating innovative ideas and products. We don’t follow formats. We shape them. We build what works, launch it fast, and make sure it hits.
Are you fluent in Greek and English? Are you passionate about providing top-notch customer support? If so, we want you to join our team at BrainRocket in Warsaw!
✅ Main Responsibilities:
- Communication with customers through online-chats, e-mails
- Maintain prompt and empathetic attitude towards customers
- Acknowledge and resolve customers’ complaints
- Knowing our products inside and out so you can answer the questions
- Ensure satisfaction of the customer and provide professional support for customers
✅ Requirements:
- Proficiency in both written and spoken Greek and English.
- Proactive attitude with a knack for customer support and sales.
- Excellent communication and negotiation skills.
- Strong attention to detail.
- Previous experience in a support role is advantageous.
✅ Why join us? We offer:
- Working in dynamic European company
- Decent Remuneration
- Flexible work hours (shifts)
- Ability of career and professional growth within the company
- Corporate events, team buildings
- International team
Bold moves start here. Make yours. Apply today!
By submitting your application, you agree to our Privacy Policy.
Ready to apply?
Apply to BrainRocket