Who is Blueprint? 

We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun. 

What does Blueprint do? 

Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. 

Why Blueprint? 

At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint. 

In This Role

In this role, you will support software validation for a confidential device initiative by designing, implementing, and maintaining automated test suites across prototype devices, software builds, and release environments. You will work closely with engineering leaders, senior engineers, and project stakeholders to improve test coverage, investigate failures, document defects, and provide clear release-readiness insights. This position requires a hands-on engineer who can work independently, write and maintain automation, analyze test results, and support software quality throughout the development and release lifecycle.

Responsibilities

• Design, develop, execute, and maintain automated test suites for functional, regression, smoke, performance, and release validation scenarios.
• Validate software across prototype devices, builds, test environments, and release pipelines.
• Review automated test results, investigate failures, reproduce issues, and provide clear diagnostic information to engineering teams.
• Expand and improve automated test coverage for high-priority scenarios, critical functionality, and release-blocking risks.
• Contribute to scalable automation frameworks, test infrastructure, and CI/CD test integration.
• Deploy, configure, and maintain prototype devices or test environments used for automated test execution.
• Conduct automated smoke tests to confirm device, build, and environment readiness.
• Identify, document, and escalate defects, quality risks, test gaps, recurring failures, and potential release blockers.
• Use bug tracking systems to document issues, provide reproduction steps, verify fixes, and support issue closure.
• Prepare and maintain test plans, test procedures, scripts, execution reports, coverage summaries, and release-readiness documentation.
• Partner with engineering, PM, and project leadership to communicate test status, defect trends, quality risks, and recommendations.
• Support release validation, regression testing, post-release verification, and readiness assessments.
• Adapt to changing priorities while independently driving assigned technical work to completion.

Qualifications

• Associate’s degree in Computer Science, Computer Engineering, or a related technical field, or equivalent practical experience.
• 5+ years of software engineering or software development experience.
• 5–7 years of relevant experience in software testing, test automation, quality engineering, or software engineering in test.
• 1+ year of hands-on software automated testing experience.
• 3+ years of experience independently driving technical work and delivering value.
• Experience designing, implementing, and maintaining automated test suites.
• Experience writing code, debugging software issues, analyzing test failures, and providing actionable recommendations.
• Experience testing software across builds, devices, environments, or release pipelines.
• Familiarity with CI/CD test integration and automated validation workflows.
• Experience creating and maintaining test documentation, including test plans, test scripts, procedures, and result reports.
• Experience documenting defects in bug tracking systems and collaborating with developers through resolution.
• Strong communication skills with the ability to work closely with engineering, PM, and project leadership teams.
• Ability to work 100% onsite in Redmond, WA, Monday through Friday.

Preferred Qualifications

• Android or mobile operating system testing experience.
• Experience supporting validation for prototype devices, hardware-adjacent software, or pre-release product environments.
• Experience with automation framework design, implementation, integration, or maintenance.
• Experience supporting release validation, regression testing, and post-release verification.
• Experience configuring test devices, test environments, or automation setups.
• Experience producing coverage metrics, defect reports, release-readiness summaries, and risk assessments.
• Ability to work independently in a fast-paced engineering environment with limited supervision.
• Experience collaborating with senior engineers or technical leads on automation strategy, framework improvements, and failure analysis.

Salary Range 

At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market. For candidates based in Washington State, the anticipated salary range is $48– $53 per hr.  Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate’s qualifications and could fall outside the stated range.

Equal Opportunity Employer 

Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. 

If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com 

Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes: 

• Medical, dental, and vision coverage 
• Flexible Spending Account 
• 401k program 
• Competitive PTO offerings 
• Parental Leave 
• Opportunities for professional growth and development 

Location :  Redmond, WA

Who is Blueprint?

We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun.

What does Blueprint do?

Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies.

Why Blueprint?

At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint.

What will I be doing?

Blueprint is looking for a Customer Support Agent Bench Team (Russian fluency) to join us as we build cutting-edge technology solutions! We are looking for a professional Individual contributor that has a passion for helping better our end customer experience. They ensure a fast, accurate, and personalized service to our customers they support; this includes research, investigation and flawless resolution. The Customer Support Agent position is responsible for superior user support for our client’s customers with a goal to exceed our client’s expectations as well as the expectations of their users.

Duties/Responsibilities:

• Deliver world-class customer service by following established departmental policies, processes, and standards
• Manage and respond to customer support tickets submitted by our customers within the established SLA, client standards and performance guidelines for LOB with focus on first-call resolution.
• Follow established troubleshooting procedures, including use of appropriate resources and desktop tools to troubleshoot issues to help diagnose problems. Ability to multitask between multiple tools and systems (knowledge base, team meetings, supervisor) and apply information and knowledge to customer situations.
• May assist in the creation of knowledge base articles and help support development of team through active participation and collaboration to issue resolution
• Coordinate internally with other teams as needed to provide feedback, identify/report trends and help resolve issues. May research and resolve escalated issues and may serve as a point of escalation to address customer inquiries
• Monitor client facing tools (MatterMost) and keep up with client updates and directives
• Respond to customer help requests escalated from Tier 2 Agents and address the customer’s needs, complaints, and other issues.
• Employ critical thinking skills to make sound judgement calls and determine appropriate steps to make the best business decision for the client and user.
• May collaborate with your manager to onboard new and existing agents into the Escalated Accounts space.
• Be a champion of Blueprint’s core values by amplifying those behaviors in the day to day
• May be assigned to assist in other ticket queues as needed
• Additional duties and special projects as assigned

Education and Experience:

• One year or more customer service experience or equivalent required
• Associates degree or equivalent or relevant experience. Bachelor’s degree preferred
• Comfortable using computers and can perform initial level troubleshooting of computer and network issues.
• Some online game knowledge and experience preferred

Required Skills/Abilities:

• Ability to maintain composure in stressful situations
• Have a customer focus mindset - career orientation towards customer service.
• Excellent verbal and written communication skills.
• Written fluency in Russian & English languages
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong problem-solving skills.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.
• Ability to maintain client productivity standards

Preferred Qualifications:

• Knowledge of Accounts tickets
• Ability to troubleshoot Accounts ticket issues independently and as a collective

Compensation Information

At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market.

For candidates based in Washington State, the anticipated salary range is $23.00 to $25.50 USD/hour. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate’s qualifications and could fall outside the stated range.

Equal Opportunity Employer

Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law.

If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com

Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes:

• Medical, dental, and vision coverage
• Flexible Spending Account
• 401k program
• Competitive PTO offerings
• Parental Leave
• Opportunities for professional growth and development

Essential Functions:

Availability: 

• Must work a hybrid schedule, two in-office days per week in alignment with the organization’s work-from-home policy.
• Role may require work during weekends and holidays, including potential blackout dates when PTO is not approved.  

Physical Requirements: 

• Comfort with working in a traditional office environment, which involves working indoors without exposure to outside elements.
• Ability to sit at a workstation for extended periods, engaging with content on a monitor.
• Proficiency in using a mouse, laptop touchpad, and keyboard, with a minimum typing speed of 45 wpm.

Communication and Collaboration: 

• Effective communication skills, both verbal and written, for interactions with co-workers, professionals, the public, customers, and clients. 
• Role may require the ability to communicate in written form other languages as specified based on engagement requirements. 
• Openness to receiving constructive feedback and maintaining courtesy in interactions.

Independent Judgment and Time Management: 

• Demonstrate the ability to make decisions using experience and knowledge, while also seeking assistance when needed and adhering to deadlines and engagement expectations. 

Accessibility Accommodations: 

• Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

FLSA - Job Classification:  Non-Exempt - Hourly, Full Time Position 

Location: Hybrid (Work from home and in-office located in Bellevue, WA)  

Who is Blueprint?

We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun.

What does Blueprint do?

Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies.

Why Blueprint?

At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint.

What will I be doing?

Blueprint is looking for a Customer Support Agent Bench Team (English fluency) to join us as we build cutting-edge technology solutions! We are looking for a professional Individual contributor that has a passion for helping better our end customer experience. They ensure a fast, accurate, and personalized service to our customers they support; this includes research, investigation and flawless resolution. The Customer Support Agent position is responsible for superior user support for our client’s customers with a goal to exceed our client’s expectations as well as the expectations of their users.

Duties/Responsibilities:

• Deliver world-class customer service by following established departmental policies, processes, and standards
• Manage and respond to customer support tickets submitted by our customers within the established SLA, client standards and performance guidelines for LOB with focus on first-call resolution.
• Follow established troubleshooting procedures, including use of appropriate resources and desktop tools to troubleshoot issues to help diagnose problems. Ability to multitask between multiple tools and systems (knowledge base, team meetings, supervisor) and apply information and knowledge to customer situations.
• May assist in the creation of knowledge base articles and help support development of team through active participation and collaboration to issue resolution
• Coordinate internally with other teams as needed to provide feedback, identify/report trends and help resolve issues. May research and resolve escalated issues and may serve as a point of escalation to address customer inquiries
• Monitor client facing tools (MatterMost) and keep up with client updates and directives
• Respond to customer help requests escalated from Tier 2 Agents and address the customer’s needs, complaints, and other issues.
• Employ critical thinking skills to make sound judgement calls and determine appropriate steps to make the best business decision for the client and user.
• May collaborate with your manager to onboard new and existing agents into the Escalated Accounts space.
• Be a champion of Blueprint’s core values by amplifying those behaviors in the day to day
• May be assigned to assist in other ticket queues as needed
• Additional duties and special projects as assigned

Education and Experience:

• One year or more customer service experience or equivalent required
• Associates degree or equivalent or relevant experience. Bachelor’s degree preferred
• Comfortable using computers and can perform initial level troubleshooting of computer and network issues.
• Some online game knowledge and experience preferred

Required Skills/Abilities:

• Ability to maintain composure in stressful situations
• Have a customer focus mindset - career orientation towards customer service.
• Excellent verbal and written communication skills.
• Written fluency in English languages
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong problem-solving skills.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.
• Ability to maintain client productivity standards

Preferred Qualifications:

• Knowledge of Accounts tickets
• Ability to troubleshoot Accounts ticket issues independently and as a collective

Compensation Information

At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market.

For candidates based in Washington State, the anticipated salary range is $23.00 to $25.50 USD/hour. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate’s qualifications and could fall outside the stated range.

Equal Opportunity Employer

Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law.

If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com

Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes:

• Medical, dental, and vision coverage
• Flexible Spending Account
• 401k program
• Competitive PTO offerings
• Parental Leave
• Opportunities for professional growth and development

Essential Functions:

Availability: 

• Must work a hybrid schedule, two in-office days per week in alignment with the organization’s work-from-home policy.
• Role may require work during weekends and holidays, including potential blackout dates when PTO is not approved.  

Physical Requirements: 

• Comfort with working in a traditional office environment, which involves working indoors without exposure to outside elements.
• Ability to sit at a workstation for extended periods, engaging with content on a monitor.
• Proficiency in using a mouse, laptop touchpad, and keyboard, with a minimum typing speed of 45 wpm.

Communication and Collaboration: 

• Effective communication skills, both verbal and written, for interactions with co-workers, professionals, the public, customers, and clients. 
• Role may require the ability to communicate in written form other languages as specified based on engagement requirements. 
• Openness to receiving constructive feedback and maintaining courtesy in interactions.

Independent Judgment and Time Management: 

• Demonstrate the ability to make decisions using experience and knowledge, while also seeking assistance when needed and adhering to deadlines and engagement expectations. 

Accessibility Accommodations: 

• Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

FLSA - Job Classification:  Non-Exempt - Hourly, Full Time Position 

Location: Hybrid (Work from home and in-office located in Bellevue, WA)  

Who is Blueprint? 

We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun. 

What does Blueprint do? 

Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. 

Why Blueprint? 

At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint. 

Salary Range 

At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market. For candidates based in Washington State, the anticipated salary range is $33.65– $36.06 USD/hourly.  Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate’s qualifications and could fall outside the stated range.

Equal Opportunity Employer 

Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. 

If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com 

Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes: 

• Medical, dental, and vision coverage 
• Flexible Spending Account 
• 401k program 
• Competitive PTO offerings 
• Parental Leave 
• Opportunities for professional growth and development 

Location: onsite in Redmond, WA

Who is Blueprint?

We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun.

What does Blueprint do?

Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies.

Why Blueprint?

At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint.

What will I be doing?

Blueprint is looking for a Customer Support Agent Bench Team (Simplified Chinese fluency) to join us as we build cutting-edge technology solutions! We are looking for a professional Individual contributor that has a passion for helping better our end customer experience. They ensure a fast, accurate, and personalized service to our customers they support; this includes research, investigation and flawless resolution. The Customer Support Agent position is responsible for superior user support for our client’s customers with a goal to exceed our client’s expectations as well as the expectations of their users.

Duties/Responsibilities:

• Deliver world-class customer service by following established departmental policies, processes, and standards
• Manage and respond to customer support tickets submitted by our customers within the established SLA, client standards and performance guidelines for LOB with focus on first-call resolution.
• Follow established troubleshooting procedures, including use of appropriate resources and desktop tools to troubleshoot issues to help diagnose problems. Ability to multitask between multiple tools and systems (knowledge base, team meetings, supervisor) and apply information and knowledge to customer situations.
• May assist in the creation of knowledge base articles and help support development of team through active participation and collaboration to issue resolution
• Coordinate internally with other teams as needed to provide feedback, identify/report trends and help resolve issues. May research and resolve escalated issues and may serve as a point of escalation to address customer inquiries
• Monitor client facing tools (MatterMost) and keep up with client updates and directives
• Respond to customer help requests escalated from Tier 2 Agents and address the customer’s needs, complaints, and other issues.
• Employ critical thinking skills to make sound judgement calls and determine appropriate steps to make the best business decision for the client and user.
• May collaborate with your manager to onboard new and existing agents into the Escalated Accounts space.
• Be a champion of Blueprint’s core values by amplifying those behaviors in the day to day
• May be assigned to assist in other ticket queues as needed
• Additional duties and special projects as assigned

Education and Experience:

• One year or more customer service experience or equivalent required
• Associates degree or equivalent or relevant experience. Bachelor’s degree preferred
• Comfortable using computers and can perform initial level troubleshooting of computer and network issues.
• Some online game knowledge and experience preferred

Required Skills/Abilities:

• Ability to maintain composure in stressful situations
• Have a customer focus mindset - career orientation towards customer service.
• Excellent verbal and written communication skills.
• Written fluency in English language
• Written fluency in Simplified Chinese language
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong problem-solving skills.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.
• Ability to maintain client productivity standards

Preferred Qualifications:

• Knowledge of Accounts tickets
• Ability to troubleshoot Accounts ticket issues independently and as a collective

Compensation Information

At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market.

For candidates based in Washington State, the anticipated salary range is $23.00 to $25.50 USD/hour. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate’s qualifications and could fall outside the stated range.

Essential Functions:

Availability: 

• Must work a hybrid schedule, two in-office days per week in alignment with the organization’s work-from-home policy.
• Role may require work during weekends and holidays, including potential blackout dates when PTO is not approved.  

Physical Requirements: 

• Comfort with working in a traditional office environment, which involves working indoors without exposure to outside elements.
• Ability to sit at a workstation for extended periods, engaging with content on a monitor.
• Proficiency in using a mouse, laptop touchpad, and keyboard, with a minimum typing speed of 45 wpm.

Communication and Collaboration: 

• Effective communication skills, both verbal and written, for interactions with co-workers, professionals, the public, customers, and clients. 
• Role may require the ability to communicate in written form other languages as specified based on engagement requirements. 
• Openness to receiving constructive feedback and maintaining courtesy in interactions.

Independent Judgment and Time Management: 

• Demonstrate the ability to make decisions using experience and knowledge, while also seeking assistance when needed and adhering to deadlines and engagement expectations. 

Accessibility Accommodations: 

• Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

FLSA - Job Classification:  Non-Exempt - Hourly, Full Time Position 

Location: Hybrid (Work from home and in-office located in Bellevue, WA)  

Who is Blueprint?

We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology a a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun.

What does Blueprint do?

Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies.

Why Blueprint?

At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint.

We are looking for an Executive Administrative Assistant to join us as we build cutting-edge technology solutions!  This is your opportunity to be part of a team that is committed to delivering best in class service to our customers.

 In this role, you will provide essential support to senior leaders within a global enterprise sales organization, playing a crucial part in maintaining the operational efficiency of a virtual, worldwide team. This position is embedded within a high-level technology environment, where you'll have the opportunity to engage with senior executives and influence business administration across various platforms and support functions. Your work will be instrumental in ensuring smooth calendaring, travel arrangements, and expense management, directly contributing to the success of key projects and initiatives.

Responsibilities:

• Calendar Management (60-70%): Fully manage the calendars of senior leaders, ensuring consistency and alignment with organizational priorities. Handle complex scheduling across different time zones and maintain a high level of coordination.
• Expense Reporting (15%): Prepare, submit, and manage expense reports for senior leadership, ensuring accuracy and timely submissions. Review and approve invoices, financial statements, and other financial documents as needed.
• Travel Coordination (15%): Arrange domestic and international travel for senior executives, including flight bookings, accommodations, and ground transportation. Assist with visa processes as required and adapt quickly to changes in travel plans.
• General Administrative Support: Provide high-level administrative support, including managing records, ordering supplies, and performing basic bookkeeping tasks. Handle incoming memos, submissions, and reports, determining their significance and planning their distribution.
• Meeting Coordination: Prepare agendas and make arrangements for meetings, including setting up conference calls and video conferences. Assist in planning and coordinating off-site events and meetings for managers, including catering and logistics.

Qualifications:

• 4-5 years of experience in administrative or executive administrative roles, with a strong focus on calendar management, business administration, travel coordination, and expense reporting.
• Previous experience supporting senior executives, preferably within Microsoft or similar enterprise-level organizations at the C-Suite level.
• Extensive experience with Microsoft internal tools and software, including proficiency in Microsoft Word, Excel (V-lookups, pivot tables), and PowerPoint.
• High school diploma or GED required.
• Exceptional verbal and written communication skills, with a strong ability to interact with senior leadership and stakeholders.
• Strong organizational and multitasking abilities, with an emphasis on thoroughness and attention to detail.
• Proactive approach to problem-solving and the ability to work independently, managing time effectively to meet deadlines.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Experience in event planning and coordination, with the ability to assist in organizing off-site meetings and morale events.

Compensation Information
At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market.

For candidates based in Washington State, the anticipated salary range is $33.65 to $38.00 USD/hour. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate’s qualifications and could fall outside the stated range.

Equal Opportunity Employer

Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law.

If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com

Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes:

• Medical, dental, and vision coverage
• Flexible Spending Account
• 401k program
• Competitive PTO offerings
• Parental Leave
• Opportunities for professional growth and development

Location: Hybrid in Redmond, WA 

• Build and configure CRM campaign components in Salesforce Marketing Cloud (Journey Builder, Automation Studio, Content Builder, Data Cloud), focusing on specific pieces of larger programs rather than full end-to-end ownership.
• Take independent ownership of key workstreams such as content builds, journey updates, automations, data extensions/queries, and QA tasks, delivering them on time and to spec.
• Implement and maintain personalization and segmentation using AMPscript, dynamic content, and SQL, following established patterns and best practices.
• Perform rigorous QA and validation for your work, including data checks, link and image validation, rendering tests, proofing across locales/brands, and journey/automation test cases against our standard QA playbooks.
• Monitor assigned journeys and automations for volume, failures, and anomalies; investigate issues across data, automation, and content layers and partner with senior specialists and platform teams on root cause analysis (RCA) and fixes.
• Troubleshoot production issues in collaboration with comms owners, localization teams, data stakeholders, and the broader Citadel team, clearly documenting findings, mitigations, and preventative actions.
• Keep build specs, QA results, and RCAs up to date in the appropriate tooling (Confluence, Jira, SFMC), ensuring clear handoffs and auditability.
• Participate in peer reviews (code, queries, QA) by both giving and receiving actionable feedback to improve quality and reduce defects.
• Contribute to process and tooling improvements by flagging recurring issues, proposing changes to QA/checklists, and helping pilot new automation or validation patterns.
• Work within an agile delivery model (sprint planning, standups, retros), providing accurate estimates for your work and raising risks early.

• 2+ years of hands-on experience in Salesforce Marketing Cloud development or a similar enterprise CRM/ESP (e.g., building, testing, and deploying email or lifecycle campaigns).
• Practical experience with Journey Builder and Automation Studio, including configuring activities, entry sources, and schedules.
• Working knowledge of AMPscript (comfortable reading and updating existing scripts; eager to deepen expertise) and familiarity with SSJS is a plus.
• Solid SQL skills for segmentation, validation queries, and troubleshooting data issues.
• Good understanding of the SFMC data model, including Data Extensions, Send Logs, Data Views, and Contact Builder relationships.
• Proven experience executing in a production environment with high-volume campaigns and strict QA expectations.
• Strong focus on accuracy, QA, and error prevention, with experience following structured QA/UAT processes (pre- and post-send validation).
• Ability to troubleshoot issues that span data, automations, journeys, and content, and to know when to escalate to data/platform teams.
• Clear, confident communicator who can translate technical details into language that non-technical stakeholders (marketing, localization, operations) can act on.
• Comfortable working in fast-paced, agile teams using tools like Jira, Confluence, and SharePoint/OneDrive for documentation and collaboration.

• Salesforce Marketing Cloud certifications (e.g., Email Specialist, Developer).
• Experience with Salesforce Data Cloud / CDP or other customer data platforms.
• Familiarity with QA and rendering tools (e.g., Litmus) and/or internal automated QA dashboards.
• Experience supporting localization and multi-locale CRM campaigns, including working with structured content and localization partners.
• Exposure to API-triggered sends and integrations between SFMC and upstream data or orchestration systems.

• Medical, dental, and vision coverage
• Flexible Spending Account
• 401k program
• Competitive PTO offerings
• Parental Leave
• Opportunities for professional growth and development

Who is Blueprint? 

We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun. 

What does Blueprint do? 

Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. 

Why Blueprint? 

At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint. 

Salary Range 

At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market.

For candidates based in Washington State, the anticipated salary range is $140,000– $150,000 USD per annum.  Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate’s qualifications and could fall outside the stated range.

Equal Opportunity Employer 

Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. 

If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com 

Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes: 

• Medical, dental, and vision coverage 
• Flexible Spending Account 
• 401k program 
• Competitive PTO offerings 
• Parental Leave 
• Opportunities for professional growth and development 

Location: Hybrid in Redmond, WA

Who is Blueprint? 

We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun. 

What does Blueprint do? 

Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. 

Why Blueprint? 

At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint. 

Salary Range 

At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market.

For candidates based in Washington State, the anticipated salary range is $40 – $43.27 USD/hourly.  Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate’s qualifications and could fall outside the stated range.

Equal Opportunity Employer 

Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. 

If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com 

Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes: 

• Medical, dental, and vision coverage 
• Flexible Spending Account 
• 401k program 
• Competitive PTO offerings 
• Parental Leave 
• Opportunities for professional growth and development 

Location: 100% remote

Who is Blueprint?

We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun.

What does Blueprint do?

Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies.

Why Blueprint?

At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint.

Equal Opportunity Employer

Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law.

If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com

Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes:

• Medical, dental, and vision coverage
• Flexible Spending Account
• 401k program
• Competitive PTO offerings
• Parental Leave
• Opportunities for professional growth and development

Location: 3 days per week onsite in Redmond, WA

Who is Blueprint?

We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun.

What does Blueprint do?

Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies.

Why Blueprint?

At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint.

We are looking for an Administrative Assistant to join us as we build cutting-edge technology solutions!  This is your opportunity to be part of a team that is committed to delivering best in class service to our customers.

In this role, you will provide essential support to senior leaders within a global enterprise sales organization, playing a crucial part in maintaining the operational efficiency of a virtual, worldwide team. This position is embedded within a high-level technology environment, where you'll have the opportunity to engage with senior executives and influence business administration across various platforms and support functions. Your work will be instrumental in ensuring smooth calendaring, travel arrangements, and expense management, directly contributing to the success of key projects and initiatives.

Responsibilities:

• Calendar Management (60-70%): Fully manage the calendars of senior leaders, ensuring consistency and alignment with organizational priorities. Handle complex scheduling across different time zones and maintain a high level of coordination.
• Expense Reporting (15%): Prepare, submit, and manage expense reports for senior leadership, ensuring accuracy and timely submissions. Review and approve invoices, financial statements, and other financial documents as needed.
• Travel Coordination (15%): Arrange domestic and international travel for senior executives, including flight bookings, accommodations, and ground transportation. Assist with visa processes as required and adapt quickly to changes in travel plans.
• General Administrative Support: Provide high-level administrative support, including managing records, ordering supplies, and performing basic bookkeeping tasks. Handle incoming memos, submissions, and reports, determining their significance and planning their distribution.
• Meeting Coordination: Prepare agendas and make arrangements for meetings, including setting up conference calls and video conferences. Assist in planning and coordinating off-site events and meetings for managers, including catering and logistics.

Qualifications:

• 2+ years of experience in administrative or executive administrative roles, with a strong focus on calendar management, business administration, and expense reporting.
  
• 2+ years of domestic and international travel coordination experience.
• Previous experience supporting senior executives, preferably within Microsoft or similar enterprise-level organizations.
• Extensive experience with Microsoft internal tools and software, including proficiency in Microsoft Word, Excel, and PowerPoint.
• High school diploma or GED required.
• Exceptional verbal and written communication skills, with a strong ability to interact with senior leadership and stakeholders.
• Strong organizational and multitasking abilities, with an emphasis on thoroughness and attention to detail.
• Proactive approach to problem-solving and the ability to work independently, managing time effectively to meet deadlines.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Previous event planning experience in a corporate environment is a plus.

Compensation Information
At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market.

For candidates based in Washington State, the anticipated salary range is $24.04 to $31.25 USD/hour. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate’s qualifications and could fall outside the stated range

Equal Opportunity Employer

Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law.

If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com

Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes:

• Medical, dental, and vision coverage
• Flexible Spending Account
• 401k program
• Competitive PTO offerings
• Parental Leave
• Opportunities for professional growth and development

Location: This role is hybrid in the Redmond office

Who is Blueprint? 

We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun. 

What does Blueprint do? 

Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. 

Why Blueprint? 

At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint. 

 In This Role
In this role with our client, you will serve as a senior data science partner focused on monetization strategy for a large-scale digital entertainment platform. You will apply advanced analytics, experimentation, and predictive modeling to generate insights that improve subscription performance, digital content sales, and creator-driven revenue streams. This position is highly cross-functional and involves close collaboration with business, product, marketing, and finance stakeholders to influence decisions, shape strategy, and improve the customer experience while driving measurable business growth.

Responsibilities

• Partner with cross-functional stakeholders to define measurement strategies and key performance indicators for marketing campaigns
• Analyze digital marketing performance, including acquisition, reactivation, and retention metrics
• Develop and execute campaign post-mortems to evaluate effectiveness and identify optimization opportunities
• Build and maintain attribution models to connect marketing inputs (spend, impressions) to downstream outcomes (engagement, revenue)
• Design and analyze marketing funnels to uncover performance gaps and growth opportunities
• Create audience segmentation frameworks to support targeted marketing efforts
• Collaborate with data engineering and analytics teams to build scalable data pipelines, reporting solutions, and automation
• Design, implement, and maintain ETL processes for large-scale data systems
• Develop and optimize database structures and queries for efficient data access and analysis
• Present insights and recommendations to stakeholders, influencing marketing and investment decisions
• Ensure data accuracy, troubleshoot issues, and continuously improve data quality and reporting processes

Qualifications

• Bachelor’s degree in Computer Science, Engineering, Data Science, or a related technical field
• 8–10 years of experience in data science, analytics, or a related field
• Strong experience in marketing analytics, particularly in digital or product-focused environments
• Proficiency in SQL and at least one scripting language (e.g., Python)
• Experience working with large-scale datasets and database technologies
• Solid understanding of ETL processes and data pipeline development
• Experience building and interpreting attribution models and marketing performance metrics
• Strong analytical thinking, problem-solving, and troubleshooting skills
• Excellent written and verbal communication skills, with the ability to present insights to non-technical stakeholders
• Proven ability to influence decision-making through data-driven insights

Preferred Qualifications

• Experience working in gaming, entertainment, or digital product ecosystems
• Familiarity with Databricks or similar cloud-based data platforms
• Experience partnering closely with marketing and finance teams on budget planning and ROI/ROAS optimization
• Knowledge of experimentation frameworks (A/B testing) and causal inference methods
• Experience building scalable reporting dashboards and automation solutions
• Demonstrated ability to lead stakeholder conversations and drive alignment across teams

Salary Range 

At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market. For candidates based in Washington State, the anticipated salary range is $140,000– $150,000 per annum.  Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate’s qualifications and could fall outside the stated range.

Equal Opportunity Employer 

Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. 

If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com 

Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes: 

• Medical, dental, and vision coverage 
• Flexible Spending Account 
• 401k program 
• Competitive PTO offerings 
• Parental Leave 
• Opportunities for professional growth and development 

Location :  Redmond, WA

Who is Blueprint?

We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun.

What does Blueprint do?

Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies.

Why Blueprint?

At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint.

What will I be doing?

Blueprint is looking for a Customer Support Agent Bench Team (Italian fluency) to join us as we build cutting-edge technology solutions! We are looking for a professional Individual contributor that has a passion for helping better our end customer experience. They ensure a fast, accurate, and personalized service to our customers they support; this includes research, investigation and flawless resolution. The Customer Support Agent position is responsible for superior user support for our client’s customers with a goal to exceed our client’s expectations as well as the expectations of their users.

Duties/Responsibilities:

• Deliver world-class customer service by following established departmental policies, processes, and standards
• Manage and respond to customer support tickets submitted by our customers within the established SLA, client standards and performance guidelines for LOB with focus on first-call resolution.
• Follow established troubleshooting procedures, including use of appropriate resources and desktop tools to troubleshoot issues to help diagnose problems. Ability to multitask between multiple tools and systems (knowledge base, team meetings, supervisor) and apply information and knowledge to customer situations.
• May assist in the creation of knowledge base articles and help support development of team through active participation and collaboration to issue resolution
• Coordinate internally with other teams as needed to provide feedback, identify/report trends and help resolve issues. May research and resolve escalated issues and may serve as a point of escalation to address customer inquiries
• Monitor client facing tools (MatterMost) and keep up with client updates and directives
• Respond to customer help requests escalated from Tier 2 Agents and address the customer’s needs, complaints, and other issues.
• Employ critical thinking skills to make sound judgement calls and determine appropriate steps to make the best business decision for the client and user.
• May collaborate with your manager to onboard new and existing agents into the Escalated Accounts space.
• Be a champion of Blueprint’s core values by amplifying those behaviors in the day to day
• May be assigned to assist in other ticket queues as needed
• Additional duties and special projects as assigned

Education and Experience:

• One year or more customer service experience or equivalent required
• Associates degree or equivalent or relevant experience. Bachelor’s degree preferred
• Comfortable using computers and can perform initial level troubleshooting of computer and network issues.
• Some online game knowledge and experience preferred

Required Skills/Abilities:

• Ability to maintain composure in stressful situations
• Have a customer focus mindset - career orientation towards customer service.
• Excellent verbal and written communication skills.
• Written fluency in English language
• Written fluency in Italian language
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong problem-solving skills.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.
• Ability to maintain client productivity standards

Preferred Qualifications:

• Knowledge of Accounts tickets
• Ability to troubleshoot Accounts ticket issues independently and as a collective

Compensation Information

At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market.

For candidates based in Washington State, the anticipated salary range is $23.00 to $25.50 USD/hour. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate’s qualifications and could fall outside the stated range.

Equal Opportunity Employer

Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law.

If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com

Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes:

• Medical, dental, and vision coverage
• Flexible Spending Account
• 401k program
• Competitive PTO offerings
• Parental Leave
• Opportunities for professional growth and development

Essential Functions:

Availability: 

• Must work a hybrid schedule, two in-office days per week in alignment with the organization’s work-from-home policy.
• Role may require work during weekends and holidays, including potential blackout dates when PTO is not approved.  

Physical Requirements: 

• Comfort with working in a traditional office environment, which involves working indoors without exposure to outside elements.
• Ability to sit at a workstation for extended periods, engaging with content on a monitor.
• Proficiency in using a mouse, laptop touchpad, and keyboard, with a minimum typing speed of 45 wpm.

Communication and Collaboration: 

• Effective communication skills, both verbal and written, for interactions with co-workers, professionals, the public, customers, and clients. 
• Role may require the ability to communicate in written form other languages as specified based on engagement requirements. 
• Openness to receiving constructive feedback and maintaining courtesy in interactions.

Independent Judgment and Time Management: 

• Demonstrate the ability to make decisions using experience and knowledge, while also seeking assistance when needed and adhering to deadlines and engagement expectations. 

Accessibility Accommodations: 

• Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

FLSA - Job Classification:  Non-Exempt - Hourly, Full Time Position 

Location: Hybrid (Work from home and in-office located in Bellevue, WA)  

Who is Blueprint?

We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun.

What does Blueprint do?

Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies.

Why Blueprint?

At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint.

We’re hiring a Sr. Account Director to drive growth across our data and AI practice.

As a Databricks Gold Partner, Blueprint is already operating at a high level in the market. We’re looking for a seller who can step into that momentum and turn opportunity into revenue. You’ll lead net-new business development while expanding strategic accounts, working across modern data platforms in a highly collaborative, solution-oriented environment.

What You’ll Do

• Own and execute a net-new business development strategy, with a strong focus on outbound activity
• Drive 60–70% of your effort toward hunting (prospecting, outreach, pipeline creation)
• Identify, engage, and close new customers across target industries
• Leverage Blueprint’s Databricks Gold Partner status to unlock co-sell opportunities and accelerate deals
• Build and manage a healthy pipeline from first touch → closed deal
• Partner closely with internal technical and delivery teams to shape and sell solutions
• Develop and present tailored proposals that connect data solutions to business outcomes
• Maintain disciplined use of CRM to track pipeline, activity, and forecasting
• Participate in industry events, partner channels, and networking to expand market presence
• Bring market feedback back to internal teams to influence solution development

What We’re Looking For

• 4–7+ years of experience in data, AI, or technology solution sales
• Proven track record of consistently hitting or exceeding quota
• Demonstrated success in building pipeline from scratch (not just working inbound or existing accounts)
• Experience selling data platforms or cloud/data solutions (e.g., Databricks, Snowflake, Azure Data, etc.)
• Ability to confidently speak to modern data architectures (lakehouse, data engineering, analytics workflows)
• Experience navigating complex, multi-stakeholder enterprise sales cycles
• Strong outbound discipline: prospecting, follow-ups, and account penetration
• Comfortable operating in a high-activity, performance-driven environment
• Strong collaboration skills across technical and business teams

Preferred Qualifications

• Experience working within or alongside the Databricks partner ecosystem
• Background in consulting or solution-based selling environments
• Existing network within data/AI buyer personas or relevant industries

Salary Range

Pay ranges vary based on multiple factors including, without limitation, skill sets, education, responsibilities, experience, and geographical market. The base salary range for this position reflects geographic based ranges for Washington state: $145,000 to $160,000 USD/annually. The salary/wage and job title for this opening will be based on the selected candidate’s qualifications and experience and may be outside this range.

Equal Opportunity Employer

Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law.

If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com

Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes:

• Medical, dental, and vision coverage
• Flexible Spending Account
• 401k program
• Competitive PTO offerings
• Parental Leave
• Opportunities for professional growth and development

Location: Hybrid – 3 days/week in office.

Who is Blueprint?

We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun.

What does Blueprint do?

Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies.

Why Blueprint?

At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint.

We are seeking a Data Center Infrastructure Installer (06 Licensed) to support Research & Development data center environments in Redmond and Totem Lake. This is a true hands-on infrastructure installation role focused on rack and cabinet builds, fiber and copper cabling, and physical deployment of data center infrastructure within pre-production lab environments.

This role is ideal for candidates with backgrounds in low-voltage installation, structured cabling, telecommunications, or field service environments.

You will work in advanced server environments where new technologies are built, tested, and validated before broader deployment. The ideal candidate brings strong field experience, maintains high safety standards, communicates clearly, and takes pride in well-executed, physically demanding infrastructure work.

Responsibilities:

• Install, build, and secure network/server racks and cabinets
• Pull, route, terminate, test, and troubleshoot fiber optic and copper cabling
• Install and support low-voltage and limited energy systems
• Perform installation and break/fix troubleshooting on network and server infrastructure
• Conduct inspections on HVAC, low voltage, and air systems as required
• Receive, move, and position equipment within the facility
• Maintain inventory of fiber, copper, hardware, and tools
• Document work within ticketing systems (e.g., ADO or equivalent)
• Monitor and respond to safety and security issues
• Operate or learn to operate heavy equipment such as forklifts
• Support lab consolidation and infrastructure deployment projects
• Assist in testing infrastructure prior to enterprise-scale deployment
• Read and interpret installation diagrams, rack elevations, and cabling layouts

Work Breakdown:

• 80% Hands-on installation and maintenance
• 10% Coordination and meetings
• 10% Documentation and administrative updates

Qualifications:

• Valid Washington State Electrical Limited Energy 06 License (Required)
• High school diploma or equivalent (trade coursework preferred)
• 5–7 years of hands-on field experience in infrastructure, telecommunications, or installation environments
• Minimum 3 years installing and maintaining network or telecommunications equipment
• Hands-on experience with rack-and-stack, cabling, or physical infrastructure installation
• Experience installing and troubleshooting fiber optic systems
• Experience in structured cabling, low-voltage installation, or field installation environments strongly preferred
• Strong organizational and documentation skills
• Clear communication skills and ability to provide timely updates
• Familiarity with OSHA and safety standards
• Ability to lift 40 lbs and perform physically demanding tasks
• Ability to work 100% onsite in Redmond and Totem Lake

Salary Range

At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market.

For candidates based in Washington State, the anticipated salary range is $80,000 to $95,000 annually. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate’s qualifications and could fall outside the stated range.

Equal Opportunity Employer

Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law.

If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com

Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes:

• Medical, dental, and vision coverage
• Flexible Spending Account
• 401k program
• Competitive PTO offerings
• Parental Leave
• Opportunities for professional growth and development

Location: Onsite – Redmond and Totem Lake, WA

Who is Blueprint?

We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun.

What does Blueprint do?

Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies.

Why Blueprint?

At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint.

We are looking for a Greek Games Translation & Localization Specialist to join us as we impact the gaming industry! This is your opportunity to be part of a team that is committed to delivering best-in-class service to our customers.

The ideal candidate will bring a passion for localization, translation, and PC gaming. Native proficiency in Greek, both written and verbal, is required.

You will be responsible for translating written materials with the utmost quality, including new releases, marketing materials, support knowledge base articles, and other customer-facing literature. Flexibility and a can-do attitude are essential, as there will be last-minute changes to source material. Strong organizational skills are a must to manage both short-term and long-term projects effectively while reprioritizing your workflow as needed. Additionally, excellent communication skills are vital in our highly team-driven work environment.

At Blueprint, we pride ourselves on our world-class localization team and its ability to set the bar for the localization industry. We strive to go above and beyond expectations, motivating, innovating, and growing as a team. Joining the Blueprint localization team is a unique opportunity to apply your expertise, grow in your professional career, and work with the best in the industry!

Qualifications:

• Bachelor of Arts or equivalent degree. Emphasis in translation, localization, linguistics or game design a plus.
• Native proficiency in Greek with exceptional grammar skills.
• Excellent written and spoken English communication skills.
• Relevant prior gaming experience for accurately translating content in a gaming context.
• Experience in professional translation/localization work, games and technical translation preferred.
• Excellent organization and prioritization skills.
• A collaborative translator who enjoys working in a team environment and adjusts well to quick turnaround times.
• Experience working with computer assisted translation tools; Crowdin, MemoQ, Memsource, SDL Trados or Wordfast.
• Strong knowledge of different Operating Systems (Windows, macOS, iOS, Android).
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook, OneNote, SharePoint).

Preferred Qualifications:

• Passion for PC or console
• Familiarity with computer hardware, software development, or game design.
• Familiarity with game distribution platforms.
• Understanding and knowledge of different game genres and game discussion groups.
• Knowledgeable about different gaming hardware.

Compensation Information 

At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market.

For candidates based in Washington State, the anticipated salary range is $29.80 to $36.05 USD/hour, with a midpoint of $32.93 USD/hour. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate’s qualifications and could fall outside the stated range.

Equal Opportunity Employer

Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law.

If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com

Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes:

• Medical, dental, and vision coverage
• Flexible Spending Account
• 401k program
• Competitive PTO offerings
• Parental Leave
• Opportunities for professional growth and development

Location: Remote - USA