Come do the best work of your life at Boulevard.

Support is the first line of contact for customers reaching out for assistance and is responsible for supporting and strengthening business relationships with Boulevard customers. Customer satisfaction is never sacrificed while meeting service-level expectations. Whether business owners, front desk users, or service providers, our Support team is available to answer customer questions through multiple contact channels. 

T1 Customer Support Specialists contribute to the continual improvement of team efficiency, growth in skills, and customer experience by resolving complex T1 tickets (on behalf of SMB, Midmarket, Strategic, and Enterprise customers), supporting their team by maintaining a steady flow of ticket solves, and contributing to team resources. This role reports directly to a T1 Support Manager.

This role will work Monday-Friday, 9-6 EST + occasional additional coverage (some holidays, etc.).

What you’ll do here:

• Spend ~85% of the day owning complex T1 tickets:
• Assist customers via live chat, email, text, phone, and screen-sharing. 
• Effectively scope, troubleshoot, anticipate downstream impact, and resolve technical issues while displaying ownership and empathy.
• Distill and effectively communicate technical information to customers with varying technical acumen.
• Exercise adaptable communication skills, independently determining when to modify existing macros or create new responses to fit each individual case.
• De-escalate spicy interactions with confidence, effectively escalating through defined channels to resolve issues when necessary.
• Potentially flex into other T1 ticket queues as needed based on volume fluctuations
• Spend ~10% on meetings and administrative tasks
• Spend ~5% on personal development and up-skilling (as time allows)
• Volume-allowing, may spend up to ~5% of the day contributing to internal resources and continual improvement:
• Contribute to knowledge, SOPs, enablement, and macros (with manager oversight)
• Proactively surface process and product improvements 
• Assist the Customer Support Manager with ad hoc projects
• Identify incidents and accurately follow incident response protocol
• Demonstrate agility, resilience, and the ability to exercise good judgment and critical thinking under pressure.
• Provide valuable customer insights by surfacing trends, churn risks, and upsell opportunities.
• Build relationships and collaborate effectively with your immediate remote team and cross-functional partners, including Finance, Engineering, Product, and other Customer Experience teams.

What you’ll need to thrive:

• Experience: 2-4+ years customer-facing Enterprise Support experience in a fast-paced, scaling SaaS startup environment . Bonus if you have experience supporting a technical platform within the self-care, data or medical industries.
• Technical aptitude: Previous experience supporting a complex technical platform that manages data, reporting, user permissions/roles, scheduling, payments, inventory or a combination of several of these using internal resources and external tools. Well-versed in incident response at the Tier 1 Support level.
• Joy for details: Every i is dotted, every t is crossed. Our customers mind the details for their clients, and we do the same for them, with pleasure!
• Let’s-do-this energy: Bring your customer support hat, let your curiosity shine, and jump into our entrepreneurial, fast-paced environment!
• High EQ: You’re an empathetic and concise communicator, modeling how to effectively navigate internal relationships and complex customer interactions by utilizing your versatile communication style, sophisticated interpersonal skills, and displaying a resilient spirit.
• Outstanding customer rapport: Give life to our Boulevard values by personifying the brand in every interaction, delighting customers and remaining mindful of the customer experience with your exceptional verbal and written communication skills.
• Patience, Positivity, Problem solving: Managing Enterprise Support tickets requires a bias for thoughtful action, meeting challenges or conflict with a solutions-oriented approach that solves the immediate issue while planning future prevention.
• Flexibility: Boulevard customers operate businesses that extend beyond the traditional 9-5; in addition to the standard schedule team members may occasionally work extended days as needed and provide on-call coverage on holidays.  

How we’ll take care of you:

Your starting cash compensation for this role is $31.25 per hour + 10% bonus of your annual base compensation. This cash compensation is subject to change, and there is always room for growth and advancement.

Come Do the Best Work of Your Life at Boulevard

The most sophisticated self-care businesses don’t just use Boulevard, they grow with it. From how they attract and retain clients to how they operate day-to-day, our platform powers the experiences that set them apart. AI is transforming the self-care industry, and the businesses that win will be the ones that get it right — not just first. We have a strong platform, a loyal customer base, and a clear point of view on where AI creates real value. This role is how we execute on it.

As a Sr. Product Marketing Manager (GTM), you'll define how we bring some of our most strategic new product capabilities to market. You'll sit at the intersection of product, growth, and customer impact — shaping what we build, how we position it, and how we drive adoption across our customer base. This isn't a supporting role. You'll have a direct line to product direction, commercial strategy, and the narrative that defines Boulevard's leadership in the space.

What you’ll do here

• Own the end-to-end GTM strategy and execution for our portfolio of AI-powered capabilities and marketing tools, ensuring they drive measurable adoption, expansion, and revenue impact
• Synthesize customer, market, and competitive insights into sharp and actionable recommendations that shape how specific product initiatives are positioned, scoped, and brought to market. 
• Develop clear, differentiated positioning that makes new functionality feel obvious and compelling — connecting what we build to the outcomes that matter most to our customers and their clients.
• Partner closely with creative teams to produce high-quality, high-impact campaign assets and launch materials that will stand out from the clutter
• Enable Sales, Support, and Customer Success with the narratives and tools they need to confidently sell and grow adoption
• Identify expansion opportunities and influence pricing and packaging decisions in partnership with Product, Finance, and Revenue teams
• Be the connective tissue across Product, Marketing, Lifecycle, Sales, and Customer Success, ensuring alignment on priorities, narratives, and execution against shared business goals
• Close the loop post-launch, using data and qualitative insight to refine positioning, accelerate adoption, and inform what comes next
• Represent Boulevard externally at industry events and in thought leadership, reinforcing our position as a category leader

What you’ll need to thrive

• 5+ years of product marketing experience in B2B SaaS, with a track record of leading high-impact, cross-functional initiatives
• Demonstrated experience bringing AI-powered products to market. Not just positioning them, but shaping what gets built and how it integrates into the broader platform experience
• Strong platform-level positioning instincts in vertical SaaS. You've built cohesive market narratives across a core platform and its vertical offerings
• Sharp strategic thinking and judgment. You form clear points of view, use data to back them up, and know how to influence without authority
• Proven ability to develop and execute integrated go-to-market strategies that drive measurable adoption and revenue outcomes
• A high bar for craft, with strong instincts for what good looks like across messaging, content, and creative execution
• The ability to build trusted relationships and lead through influence in a fast-moving environment

Bonus points

• Experience in vertical SaaS, especially self-care (medspa, salon, or spa)
• Background marketing growth products like CRM, marketing automation, or customer engagement tools
• Familiarity with SMB through to enterprise businesses in service or appointment-based industries

How we'll take care of you:

At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For candidates in NYC, the SF Bay Area, and Seattle, the anticipated base salary range is $123,000-$154,000 per year. For all other U.S. locations, the anticipated base salary range is $112,000 - $154,000 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors, which include but are not limited to applicable experience, location, and final leveling.

In addition to the wonderful people you’ll get to work with and challenging projects that’ll push you, Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.

Come do the best work of your life at Boulevard.

Boulevard is looking for a Sales Development Manager to lead a high-impact, sales-focused team of Sales Development Representatives across the U.S. This role is responsible for developing and executing a forecasting strategy while continuously educating and coaching outbound SDRs to ensure over-performance against quotas and key performance metrics. This person will develop leaders, future Account Executives, and help Boulevard’s sales strategy; all while instilling a strong culture of accountability, learning, and performance.

What you’ll do here:

• Create a high performing SDR team that hits daily, weekly, monthly and quarterly metrics and is held accountable to all goals and accurately forecasts weekly, monthly, and quarterly attainment to the leadership team. 
• Continue to focus on quality of opportunities and working with Account Executive counterparts to achieve growth goals! 
• Work with the enablement teams to continue to educate members of the SDR org to identify, contact, and create qualified opportunities.
• Ensure SDR Team members improve performance and abilities over time by providing coaching and feedback in recurring weekly 1:1s, via gong feedback, and live coaching. 
• Work closely with the Demand Gen and marketing team to provide feedback on leads and campaigns.
• Work in collaboration with Content, Marketing Program Managers, and Product Marketing to develop effective messaging to convert inbound interest into qualified pipeline
• Work closely with Sales and other members of the SDR Leadership team to improve opportunity management and qualification processes
• Effectively execute monthly business reviews (MBR) on areas of improvement and plans to execute based on metrics from the prior month 

What you’ll need to thrive:

You have a strong track record of running high-performing sales teams and have a history of coaching your direct reports to be consultative professionals. You are motivating your  team of sales professionals through appropriate levels of support, guidance, coaching, accountability, and praise. You prefer to use data to strengthen your recommendations and decisions, but you’re an expert in communicating the story of the data in an approachable and understandable way. You have a track record of driving impactful initiatives and successfully owning business-critical workflows, projects, relationships, and key responsibilities.

​​This role requires constant enablement on new products, sales skills & processes, cold call and communication skills as well as CRM and prospecting tools experience. You will be directly partnering with the leaders in Sales, Marketing, Enablement, Operations and Recruiting teams.

• Minimum of 2 years experience leading a sales or sales development team within a SaaS or technology space. 
• Experience with SFDC and sales tools such as, Outreach, Gong.io and LeanData.
• Experience building enablement and onboarding plans in a successful, high-growth environment.
• Ambitious and motivated, ability to work independently in a fast paced, rapidly changing environment and demonstrated ability to take initiative and lead a project from idea to successful execution with minimal guidance.
• Consistent history of implementing successful programs and training that supplement SDRs growth and pipeline generation.
• Proven track record of hitting KPIs, daily/weekly expectations and goals.
• Demonstrated ability to work effectively cross-functionally with sales, marketing, enablement and product marketing.
• Excellent written and verbal communication, presentation and facilitation skills and experience maintaining relationships with internal and external stakeholders.
• (Nice to have) Experience with sales methodologies such as Challenger or Force Management, as well as sales concepts/principles like BANT, MEDICC.
• (Nice to have) Experience within the beauty, aesthetics, or self-care industry.

How we’ll take care of you:  

Your starting total cash compensation for this role is between $122,500 - $175,000 depending on your current skills, experience, training, and overall market demands. This salary range is subject to change, and there is always room for growth and advancement.

Come do the best work of your life at Boulevard. 

What you'll do here:

• Publish weekly, monthly, and quarterly external reports covering trends, benchmarks, and other industry insights
• Generate unique insights from merchant, consumer, and product data to quantify Boulevard’s impact and ecosystem trends across regions, segments, and time
• Build a deep view of the consumer, including demand patterns, frequency, basket, price sensitivity, and channel behavior, and translate these into segmentation, positioning, and lifecycle strategies
• Segment merchants by vertical, size, business model, and sophistication; define peer groups, benchmarks, and outlier flags that guide comparisons and account strategy
• Track service and retail trends, labor dynamics, utilization, cancellations, rebooking, and attach rates with cohort cuts, seasonality controls, and clear caveats
• Build recurring internal insight packs (e.g., quarterly State of the Customer, monthly Industry Pulse) that combine KPIs, leading indicators, and commentary for executives and cross-functional partners
• Partner with Marketing, Brand, and GTM on narratives, visuals, and enablement materials that use data to inform campaigns, positioning, and customer stories
• Present executive-ready data stories, align stakeholders on tradeoffs, and drive decisions with explicit recommendations, owners, timelines, and expected impact/ROI.
• Uphold privacy with documented aggregation standards and disclosure controls, including k-anonymity thresholds, dominance limits, rounding or noise, and review gates before sharing data externally or with partners

What you'll need to thrive:

• 6+ years in analytics or insights within B2B SaaS, marketplaces, payments, or high-growth tech
• Advanced Snowflake SQL, proficient Python, and production experience with dbt, including modular models, tests and CI, performance, and cost guardrails
• Proven track record of publishing and/or contributing media-ready reports
• Proven track record of delivering executive-ready insight reports and dashboards, with clear methods and well-structured, decision-focused analysis
• Strong product and SaaS growth intuition, with the ability to translate findings into opportunities, risks, and tradeoffs for product, GTM, and operations
• Proficiency with Looker, Sigma, Tableau, Power BI, or similar BI tools
• Strong editorial judgment for headlines, metric selection, and chart design, with clear, plain-language writing
• Working knowledge of privacy-preserving aggregation, including k-anonymity, thresholds, noise, and disclosure control

How we'll take care of you:  

At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For candidates in NYC, the SF Bay Area, and Seattle, the anticipated base salary range is $115,000 - $135,500 per year. For all other U.S. locations, the anticipated base salary range is $100,000 - $129,300 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling.

Come Do the Best Work of Your Life at Boulevard

As an Engineering Manager on Boulevard’s Frontend Experience team, you’ll lead the evolution of our customer experiences into a modular, mobile-optimized, React-based architecture. 

This role blends deep technical leadership with people management, where you’ll guide a team of engineers through a modernization journey spanning module federation, web-based mobile enablement, and design system evolution.

You’ll own the technical execution of our modular frontend strategy, helping  Boulevard to deliver consistent, performant experiences across all of our customer experiences while mentoring engineers, partnering with product, and shaping the systems and culture that define how we build.

What you'll do here: 

• Guide and develop a team of 3-5 frontend engineers; conduct regular 1:1s, performance reviews, and career development planning. Build a high-performing, inclusive team culture focused on craftsmanship, autonomy, and accountability.
• Balance technical depth with delivery management — enabling engineers to focus while ensuring consistent execution and outcomes.
• Contribute to hiring, onboarding, and mentorship to grow Boulevard’s frontend engineering capability.
• Lead the design and implementation of our modular frontend architecture using Module Federation and Micro Frontends to accelerate delivery and isolate complexity.
• Drive the transition of Dashboard from Angular to React, and steward our web-based hybrid mobile approach (via CapacitorJS and shared webviews) to achieve full cross-platform parity.
• Define and uphold engineering standards for code quality, performance, and developer experience across our frontend surface area.
• Oversee modernization of our toolchain (React 19, TypeScript 5, Webpack, MUI 7, etc.), ensuring secure, scalable, and AI-ready codebases.
• Partner with Architecture and Design System teams to evolve our component library for mobile optimization and platform consistency.
• Lead complex debugging and incident resolution for multi-frontend environments, driving systematic improvements to prevent recurrence.
• Partner closely with Product, Design, and Backend leads to define platform-level roadmaps and priorities that enable mobile-first, modular experiences.
• Collaborate with mobile and backend platform peers to unify cross-platform architecture and ensure performance, reliability, and code-sharing efficiency.
• Represent the frontend platform strategy to executive stakeholders, translating complex tradeoffs into clear, outcome-focused narratives.

What you'll need to thrive: 

• 5+ years of software engineering experience with 2+ years in engineering management or tech-lead management hybrid roles.
• Deep technical expertise in React, TypeScript, modern build systems (Webpack, Vite), and frontend architecture patterns (Module Federation, Micro Frontends, Monorepos).
• Proven ability to lead teams through modernization — upgrading frameworks, isolating legacy systems, and improving developer velocity.
• Strong understanding of web-based hybrid mobile approaches (e.g. CapacitorJS, Ionic, WebViews) and responsive design for tablet and mobile.
• Track record of solving complex system design problems spanning multiple teams and applications.
• Excellent communication skills with both technical and non-technical audiences.
• Passion for mentoring engineers, building culture, and scaling systems and people together.

Nice to have: 

• Experience with Elixir/Phoenix, GraphQL, or EventBridge-based architectures.
• Background in mobile web optimization, B2B SaaS, commerce, or scheduling platforms.
• Familiarity with AI-assisted developer tooling (Graphite, Cursor, etc.) and structured code quality initiatives.
• Experience managing teams modernizing large monoliths or bridging between web and mobile ecosystems.

How we’ll take care of you:  

At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For candidates in NYC, the SF Bay Area, and Seattle, the anticipated base salary range is $173,000 - $216,500 per year. For all other U.S. locations, the anticipated base salary range is $153,500 - $211,200 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors, which include but are not limited to applicable experience, location, and final leveling.

Come do the best work of your life at Boulevard.

As Creative Director, you will define and lead Boulevard’s creative vision, bringing our brand to life in ways that are bold, differentiated, and deeply resonant with the unique, expressive world of self-care businesses.

Boulevard serves some of the most creative, design-forward entrepreneurs in the world, spa owners, salon operators, and medspa professionals who care deeply about aesthetics, experience, and craft. Your role is to ensure our brand not only meets that bar, but sets it.

You will own how Boulevard shows up visually and experientially across every touchpoint, building a cohesive, modern, and scalable creative system that fuels awareness, affinity, and demand.

As a leader, you’ll guide and grow a multidisciplinary creative team while operating as a player-coach on the highest-impact work. You’ll partner closely with Brand, Content, Product Marketing, Demand Gen, and Product Design to translate strategy into breakthrough creative that drives business outcomes.

You’ll raise the bar for craft, storytelling, and creative effectiveness—ensuring everything we put into the world feels intentional, inspiring, and unmistakably Boulevard.

What you’ll do here:

• Set and evolve Boulevard’s creative vision—ensuring a distinctive, cohesive, and elevated brand presence across all channels and touchpoints
• Translate brand strategy and positioning into compelling, high-impact creative across campaigns, digital, social, web, events, and experiential
• Lead the development of large-scale brand campaigns and always-on creative systems that drive awareness, engagement, and pipeline
• Build and scale a high-performing in-house creative team across design, copy, video, and emerging formats
• Operate as a player-coach—providing hands-on creative direction on key initiatives while mentoring and elevating the team
• Establish and uphold a high bar for creative quality, consistency, and craft across all outputs
• Own and evolve Boulevard’s visual identity system, ensuring it is both differentiated and scalable across the business
• Partner closely with Brand, Content, Product Marketing, and Demand Gen to bring unified storytelling to life across the full customer journey
• Collaborate with Product Design to ensure a cohesive brand experience across marketing and product surfaces
• Lead creative reviews, provide clear and actionable feedback, and build strong alignment with cross-functional stakeholders
• Manage and collaborate with external agencies, freelancers, and production partners to extend team capabilities
• Integrate and explore AI-powered tools and workflows into the creative process to increase speed, scale output, and enable new forms of experimentation—while maintaining a high bar for craft and brand integrity
• Continuously explore new formats, channels, and creative approaches to keep Boulevard’s brand fresh, relevant, and ahead of the curve
• Ensure creative work drives measurable business impact across awareness, engagement, pipeline, and customer experience

What you'll need to thrive:

• 10+ years of experience in creative leadership roles, ideally within B2B SaaS or high-growth technology companies
  • Candidates who are comfortable operating at the intersection of B2B SaaS and consumer lifestyle brands will have a distinct advantage — Boulevard lives in a unique space where enterprise software meets the highly visual, experience-driven world of self-care.
• 5+ years leading and developing multidisciplinary creative teams
• Strong strategic instincts—you can connect brand and creative decisions to business outcomes
• Exceptional taste and creative judgment, with a deep understanding of visual storytelling, design systems, and brand building
• Experience building and scaling creative systems, not just one-off campaigns
• Curiosity and hands-on experience with AI-powered creative tools and workflows, with a point of view on how to apply them to improve speed, scalability, and creative effectiveness
• Proven ability to lead concept development from insight to execution across multiple formats and channels
• Strong communication and storytelling skills—you can clearly articulate the “why” behind the work to stakeholders at all levels
• Strong cross-functional leadership skills and experience partnering with Brand, Content, Product Marketing, and Demand teams
• Ability to balance bold, conceptual thinking with operational rigor and executional excellence
• Experience working with and managing external agencies and production partners
• Experience in video, motion, and emerging creative formats 
• Strong experience with tools such as Figma, Adobe Creative Suite, Asana, Unbounce, and modern creative workflows

How we'll take care of you:

At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For U.S. based candidates, the anticipated base salary range is $149,500 - $175,000 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors, which include but are not limited to applicable experience, location, and final leveling.

Come do the best work of your life at Boulevard.

As the Director of Content Marketing, you will define and lead Boulevard’s content strategy in a rapidly evolving landscape shaped by AI, LLMs, and new modes of discovery.

You will build and scale a modern, multi-format content engine that drives awareness, authority, and demand across channels—ensuring Boulevard shows up where and how today’s buyers actually learn: AI-generated answers, social platforms, peer communities, and trusted industry voices.

You’ll own the strategy and system behind how we tell our story—transforming insights, product value, and customer outcomes into content people actively seek out, engage with, and share.

As a leader, you’ll build and manage a growing team spanning editorial, social, and emerging formats like video—while operating as a player-coach on the highest-impact work.

In this role, you’ll partner closely with Product Marketing, Performance Marketing, Brand, and Customer-facing teams to create a content flywheel that fuels the entire go-to-market motion—from category education to pipeline and expansion.

What you’ll do here:

• Set the vision for Boulevard’s content strategy across formats, channels, and audiences—balancing brand, authority, and demand generation
• Hire, develop, and lead a growing team of content marketers across editorial, social, and emerging formats 
• Design a multi-format content ecosystem spanning editorial, social, video, customer storytelling, and thought leadership
• Own Boulevard’s social media presence across all platforms, setting the strategy, voice, and content mix that builds a brand the industry actively follows—educational, entertaining, and worth sharing
• Lead the direction and growth of owned media properties including podcast, video series, as steady on-brand content franchises
• Develop an executive content program that activates CEO and leadership voices to build credibility with mid-market and enterprise buyers
• Establish a consistent, high-quality content cadence that extends beyond campaigns and launches, ensuring content is cohesive, high-impact, and working effectively across the full funnel
• Ensure content drives measurable impact across awareness, engagement, pipeline, and retention
• Design content for modern discovery, including SEO, AEO, and generative search experiences
• Adapt content strategy to how buyers increasingly engage with AI tools, zero-click results, and community-driven learning
• Continuously test and evolve formats, channels, and distribution strategies in response to changing behaviors
• Partner across the marketing ecosystem by working closely with Product Marketing on messaging and narrative alignment, Demand Gen on pipeline-driving content programs, Brand & Creative on storytelling and content experience
• Raise the bar for content quality and craft by bringing a clear point of view on what “great” looks like

What you'll need to thrive:

• 8–10+ years in content marketing, editorial, or thought leadership roles, with 5+ years leading and building teams
• Proven experience building or scaling a modern content engine in a Vertical SaaS or technology company
• Deep understanding of how content drives business outcomes across brand, demand, and customer lifecycle
• Experience managing social media strategy and community presence at a brand level
• Strong grasp of modern discovery, including SEO and emerging AI-driven search (AEO/GEO)
• Exceptional storytelling and editorial instincts—you know how to find and shape narratives that resonate
• Experience leading multi-format content strategies across written, social, and video content
• Track record of building scalable content systems, not just one-off campaigns
• Strong cross-functional leadership skills and experience partnering with Product Marketing, Demand, and Brand teams
• Analytical mindset with the ability to connect content efforts to measurable business impact
• Experience with proprietary research, community-led content, or new media formats is a plus
• Experience and exposure to tools such as AirOps, CMS (Contentful), GA4 (Looker), Asana, Figma, AI tooling

How we'll take care of you:

At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For U.S. based candidates, the anticipated base salary range is $168,000 - $200,000 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling.

Come Do the Best Work of Your Life at Boulevard

Boulevard is the Client Experience Platform purpose-built for appointment-based, self-care businesses. As we move upmarket, support complex franchise brands, and expand internationally, our platform must scale with flexibility, reliability, and intelligence at its core.

The Platform team builds systems that power everything at Boulevard, including identity, payments, permissions, APIs, data, and extensibility. As a Design Manager, Platform, you will lead a team of designers working across these foundational areas. You will set direction, raise the quality bar, and ensure the platform evolves in a cohesive and scalable way.

This is a high-impact role for a design leader who thinks in systems, develops strong talent, and wants to shape how an entire product platform grows over time.

What You’ll Do

• Set the vision and direction for platform design in close partnership with Product and Engineering leaders. Define clear outcomes and ensure work supports long-term company goals.
• Manage and mentor a team of product designers. Provide regular feedback, support career development, and help the team operate with clarity and focus.
• Guide the design of foundational concepts, patterns, and frameworks that enable scalability, flexibility, and extensibility across Boulevard’s ecosystem.
• Help evolve the platform to support:
• Upmarket customers with complex workflows, permissions, and operational needs.
• Multi-location businesses that require centralized control and local flexibility.
• International expansion, including localization, regional requirements, and scalable global patterns.
• Ensure highly complex technical and system-level problems translate into clear, intuitive, and trustworthy user experiences.
• Partner closely with Engineering to ensure design intent is preserved in production and that platform decisions are durable.
• Raise the quality bar across the team by improving critique, design standards, documentation, and collaboration practices.
• Collaborate with other design leaders to evolve Boulevard’s design system so it supports increasing platform complexity and future growth.
• Push the boundaries of what’s possible using AI-powered tooling, including MCPs, Figma Make, Claude, and other emerging systems that amplify speed and quality.

What You’ll Need to Thrive

• Experience managing and developing product designers, including performance feedback, coaching, hiring, and elevating the team’s bar
• Strong design craft across visual, interaction, and UX, with a focus on clarity, utility, delight..
• Strong systems thinking and comfort designing for scale and long-term evolution rather than one-off solutions.
• Deep understanding of the full product lifecycle, from discovery and research through high-fidelity execution and delivery.
• Proven ability to partner closely with Product and Engineering on technically complex initiatives.
• Comfort operating in ambiguity and helping teams find clarity in fast-moving environments.
• Ability to balance strategic thinking with hands-on guidance when the work requires it.
• A strong point of view paired with openness to feedback and iteration.
• Fluency in Figma, design systems, and emerging tools like Pencil / Cursor.
• Clear, compelling storytelling, able to communicate the strategic why, not just the design.

Why This Role Matters

This role will shape how Boulevard scales its platform and how the design team grows alongside it. The decisions you guide will influence multiple product areas, teams, and customer segments. You will help build both the system and the people who design it.

How We’ll Take Care of You

At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For candidates in NYC, the SF Bay Area, and Seattle, the anticipated base salary range is $163,000 - $203,800 per year. For all other U.S. locations, the anticipated base salary range is $137,500 - $177,263 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling.

Come do the best work of your life at Boulevard.

Boulevard’s Technical Support Engineering (Tier 3) team delivers highly specialized technical resolution, integration expertise, and developer support across our customer ecosystem. As Director, Technical Support Engineering, you will define and scale this function as a critical pillar of Boulevard’s customer experience and platform reliability.

Reporting to the VP of Customer Experience, this role owns the vision, strategy, and execution of Tier 3, evolving it into a world-class technical support engineering organization that enables enterprise growth, reduces engineering interruptions, and improves system-wide reliability.

You will operate as a cross-functional leader, partnering closely with Engineering, Product, Customer Success, and Support to influence product direction, improve platform supportability, and ensure Boulevard delivers a seamless and technically experience for customers and partners.

What you’ll do here:

• Define and execute the long-term vision for Technical Support Engineering at Boulevard
• Establish T3 as a strategic bridge between Customer Experience and Engineering
• Own the operating model for complex technical issue resolution, escalation management, and integration support
• Drive the evolution of T3 to support enterprise customers, complex integrations, and an expanding partner ecosystem
• Define success metrics across:
  • Resolution quality and speed
  • Customer experience for complex issues
  • Reduction in engineering escalations
  • Systemic issue prevention
• Build a scalable org structure, including future expansion into areas such as Dev Support, Solutions Engineering, and integration ownership
• Organizational Leadership & Team Development 
  • Build and scale a high-performing Technical Support Engineering organization, including hiring, org design, coaching and career pathing
  • Define and evolve the technical competency model and leveling framework for T3
  • Establish clear career pathways aligned with engineering-adjacent roles (e.g., Staff, Principal, Solutions Engineering)
  • Lead workforce planning and capacity strategy to support enterprise growth and increasing technical complexity
  • Foster a culture of deep technical expertise, customer empathy, and ownership
  • Drive continual team improvements in efficiency, quality, response times, and customer satisfaction 
  • Utilize internal tools and identify new strategies to refine, monitor, and manage team’s performance
  • Own Tier 3 data analysis; pulling, identifying, and sharing trends, drivers, and recommendations on potential actions
  • Proactively identify Tier 3 resource, enablement, and process gaps; collaborating effectively with stakeholders and/or owning next steps
• Customer Escalation & Leadership
  • Own the strategy and execution of escalation management for Boulevard’s most complex and high-impact customer issues
  • Serve as executive-level escalation point for strategic and enterprise accounts
  • Define and standardize incident management frameworks, severity models, and response protocols
  • Partner with Customer Success and Account teams to deliver technical leadership in Executive business reviews (QBRs/MBRs) and Strategic account planning
  • Ensure a consistent, high-quality experience for customers navigating complex technical challenges
  • Monitor and own the full lifecycle for T3 tickets, ensuring SLA adherence and successful resolution
• Cross Functional & Product Influence 
  • Partner with Engineering and Product leadership to improve system reliability and observability
  • Translate recurring technical issues into actionable product and platform improvements
  • Influence product roadmap and prioritization based on systemic friction and customer impact
  • Drive post-incident reviews and ensure learnings translate into long-term fixes
  • Establish T3 as a key stakeholder in integration strategy, API/platform evolution, Partner ecosystem development
  • Prepare and present updates, data insights, opportunities, and trends to a variety of audiences–Executive leadership, broader Support/CX department, and cross-functional partners
  • Drive external partnerships with Developers to further enhance Boulevard’s ecosystem
  • Collaborate on critical initiatives with cross-functional partners, including Finance, Engineering, Product, and Customer teams.
  • Partner with Support leadership to influence the direction of BLVD Technical Support 

What you'll need to thrive:

• Experience: 8+ years in Technical Support Engineering, Solutions Engineering, or similar technical roles, with 3–5+ years leading teams in a SaaS environment
• Domain Ownership: Proven experience building and scaling technical support or engineering-adjacent functions
• Strong experience working cross-functionally with Engineering and Product leadership
• Enterprise Experience: Experience supporting enterprise customers and complex integrations
• Strategic Leadership: Demonstrated ability to define and execute long-term vision for a technical function
• Executive Communication: Comfortable influencing and presenting to senior leadership and enterprise customers. Highly effective at translating complex technical concepts for customers, support teams, and internal stakeholders at all levels.
• Systems Thinking: Ability to connect technical issues to broader platform and organizational improvements
• Advanced Technical Expertise: Deep working knowledge of SQL, APIs (REST/cURL/Postman), logs, and debugging methodologies. Strong familiarity with POS systems, payments, or hardware-integrated platforms is highly preferred.
• Autonomy & Judgment: Comfortable making high-impact decisions independently, prioritizing work based on customer impact, risk, and business needs.
• Growth Mindset: Passion for continuous improvement, learning, and building scalable support systems in a fast-growing environment.
• Let’s-do-this energy: Maintains a bias for action with a focus on execution, outcomes, and exceptional project management.
• High EQ: You’re a seasoned leader, able to coach your team and model how to effectively navigate internal relationships and complex customer interactions by utilizing your versatile communication style, sophisticated interpersonal skills, and displaying a resilient spirit.

How we'll take care of you:

At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For candidates in NYC, the SF Bay Area, and Seattle, the anticipated base salary range is $182,000 - $214,000 per year. For all other U.S. locations, the anticipated base salary range is $158,000 - $204,600 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling.

Come Do the Best Work of Your Life at Boulevard

Boulevard is the Client Experience Platform purpose-built for appointment-based, self-care businesses. As we move upmarket, support complex franchise brands, and expand internationally, our platform must scale with flexibility, reliability, and intelligence at its core.

The Commerce & Fintech teams build the tools that drive revenue and financial trust for our customers. Including payments, checkout, memberships, packages, gift cards, banking integrations, payment rails, and financial data products. As a Senior Product Designer, you will own high-impact product areas that directly shape how businesses earn, manage, move, and grow revenue. You will partner closely with Product, Engineering, and Marketing to ship experiences that are clear, reliable, and built to scale. Balancing the demands of financial accuracy, regulatory requirements, and everyday usability.

This is a high-impact role for a designer who thinks in systems, cares deeply about craft, and wants to drive measurable business outcomes.

What You’ll Do

• Translate complex financial and operational requirements into simple, intuitive user experiences. Ensure clarity, accuracy, and trust in every flow.
• Use AI tools such as Claude or ChatGPT in your design workflow to explore edge cases, pressure-test logic, and prototype flows.
• Validate assumptions through lightweight research. Talk directly with customers, run usability tests, and iterate based on evidence.
• Share work openly in critique and reviews. Contribute to a culture that values quality, clarity, and outcomes over artifacts.
• Maintain a high bar for clarity, usability, visual craft, and consistency. 
• Contribute to the evolution of Boulevard’s design system by extending components and defining patterns that support the complexity of commerce.

What You’ll Need to Thrive

• Experience designing complex, systems-heavy products, ideally in B2B, fintech, or commerce environments.
• A track record of owning projects from problem definition through launch and measurable impact.
• Comfort using AI tools such as Claude or ChatGPT to accelerate discovery, prototyping, and iteration.
• A portfolio that shows strong product thinking, interaction design, and craft 
• Clear communication skills and comfort collaborating directly with engineers, product, and other cross-functional stakeholders.
• Comfort operating in ambiguity and making progress without complete information.
• Clear communication and comfort collaborating directly with engineers and PMs

Why This Role Matters

Commerce & Fintech are central to how Boulevard delivers value to customers. The experiences you design will directly impact revenue, retention, and trust. Not just as a commerce layer, but as a financial infrastructure that thousands of businesses rely on to get paid, manage their money, and grow. Your work sits at the intersection of software and financial services, where clarity, reliability, and user trust are non-negotiable.

How We’ll Take Care of You

At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For candidates in NYC, the SF Bay Area, and Seattle, the anticipated base salary range is $141,000 - $166,000 per year. For all other U.S. locations, the anticipated base salary range is $122,000 - $157,900 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling.

Come Do the Best Work of Your Life at Boulevard

As the Experiential Programs Manager, you will own and evolve one of Boulevard’s most high-impact growth channels: direct mail. You will transform how we use physical experiences, from creative mailers to dimensional packages, into a strategic lever that drives awareness, engagement, and pipeline across the full customer journey.

This role is not about running one-off gifting campaigns. You’ll serve as Boulevard’s in-house expert on direct mail—partnering alongside Marketing and with Sales to bring creative, high-converting experiences to life.

You will operate at the intersection of creative, growth, and sales, where campaign owners define the audience and objectives, and you translate those inputs into standout concepts, seamless execution, and measurable results.

You will be a centralized partner to the Marketing and Sales teams, enabling direct mail as a scalable, strategic channel across the funnel. Campaign, lifecycle, and sales owners will define the who, when, and why behind each initiative. You will own the what and how — developing creative concepts, managing production, and ensuring flawless execution and performance tracking. You will also proactively identify opportunities to expand how and where direct mail can drive impact, bringing new ideas and innovations to the broader go-to-market team.

What You’ll Do Here

• Define best practices for how direct mail is used across the funnel, from prospecting to deal acceleration and customer engagement
• Identify high-impact opportunities where physical experiences can drive differentiation and results
• Continuously test new formats, vendors, and approaches to expand the channel
• Design high-impact, creative experiences by translating campaign goals into thoughtful, creative direct mail concepts that capture attention and drive action
• Develop bold and innovative mailers, kits, and dimensional packages that go beyond traditional swag
• Partner with Brand & Creative to ensure every experience is cohesive, high-quality, and on-brand
• Manage end-to-end execution, including vendor coordination, production timelines, inventory, and fulfillment (think: concept to delivery)
• Partner with Demand Generation, Product Marketing, and Sales to support campaigns across the funnel
• Advise on the most effective formats, price points, and approaches based on audience and objectives
• Track and analyze performance across key metrics, including meeting conversion, pipeline influence, and ROI

What You’ll Need to Thrive

• 3–6+ years in B2B marketing, growth, field marketing, or experiential marketing roles, with hands-on experience running direct mail or gifting programs 
• Strong creative instincts and ability to translate strategy into compelling concepts
• Experience partnering cross-functionally with Marketing and Sales teams
• Strong project management skills with the ability to manage multiple programs simultaneously
• Analytical mindset with experience measuring and communicating business impact
• High attention to detail and commitment to quality and brand consistency

How We’ll Take Care Of You:  

At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For candidates in NYC, the SF Bay Area, and Seattle, the anticipated base salary range is $116,500 - $145,500 per year. For all other U.S. locations, the anticipated base salary range is $92,500 - $119,000 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling.

Come Do The Best Work of Your Life at Boulevard.

Boulevard is the client experience platform purpose-built for salons, spas, medspas, and wellness businesses. More than 5,000 businesses use Boulevard to manage scheduling, payments, marketing, and client relationships — processing over $5 billion in payments annually. We’ve raised $188M in funding and are growing fast, particularly as we expand upmarket into multi-location and franchise operators.

We’re looking for a Lead/Staff Product Analyst to build Boulevard’s Product Intelligence function and own its core responsibilities. You are deeply experienced in data and analytics, and passionate about translating complex datasets into compelling product stories — the kind that clarify what’s happening, explain why it matters, and make clear what to do next. You know what good looks like, you hold yourself and your work to that standard, and you don’t wait to be asked before surfacing what matters.

This role requires someone who is genuinely energized by ambiguity. There is no well-worn path to follow, you’ll be defining the questions, building the infrastructure to answer them, and charting the course forward — often without perfect information. That’s not a warning; for the right person, it’s the whole appeal.

You operate with the mindset of a team builder — creating processes, documenting best practices, and working with the structure and rigor that makes this function scalable from day one.

Key Responsibilities

• Build Boulevard’s product data foundation - partnering across the Product Development organization to define what needs to be captured and how, and designing the models that translate raw data into clean, reliable and scalable analysis-ready assets in partnership with data engineering
• In tight partnership with Product, develop data-driven recommendations that inform strategy and drive action — through engaging narratives, effective data storytelling, and visualizations adapted to the audience, from individual contributors to executive leadership
• Build scalable, intuitive and self-serve dashboards that empower teams and stakeholders to independently explore data and make informed strategic decisions; fostering a data-driven culture by educating and enabling stakeholders to interpret data and act on it with confidence
• Own deep-dive and exploratory analyses that up-level understanding of customers and their relationship with the product (e.g. funnel analysis, retention curves, cohort behavior, feature adoption) — surface insights proactively and build analytical narratives that support strategic business cases and influence product direction
• Be the bridge between product data and the broader organization — ensuring insights actively inform and influence cross-functional decisions and outcomes
• Create team processes and analytical workflows that enforce data accuracy and scale as the function grows; advocate for the tooling investments the team requires

What You’ll Need to Thrive

Required

• 8+ years of proven experience in data or product analytics in a B2B SaaS or high-growth technology environment, with meaningful time spent in early-stage or low data-maturity environments — you’ve built the foundation, not just worked on top of one someone else laid. Act Like an Owner
• Fluency with data analysis and BI tools: SQL, Python, Snowflake, and Sigma; strong proficiency with data modeling. Know Your Sh*t
• Direct experience designing and executing product instrumentation strategies — defining event schemas, authoring tracking plans, and ensuring reliable data capture in partnership with product and engineering
• Expertise in building dashboards and visualizations using platforms such as Sigma, Looker, Tableau, or similar — with a track record of creating self-serve tools that teams actually use
• Significant experience working directly with product managers and leaders — translating data findings into actionable opportunities and tradeoffs that drive strategy and roadmap investment
• Demonstrated ability to design and execute deep-dive analyses across the full product lifecycle — including funnel diagnostics, cohort and retention modeling, and behavioral segmentation — translating statistical findings into clear, decision-ready narratives for product and leadership audiences
• Clear, confident communication with stakeholders at any level — you can build a narrative that lands with a PM or the executive team, and you deliver it with the kind of presence that builds trust. Show Up With Style
• High level of ownership with a demonstrated ability to manage projects end-to-end, identify opportunities, navigate ambiguity, and build processes that scale — comfortable thriving in fast-paced, dynamic environments with multiple competing priorities. Make an Impact
• Proven track record of partnering cross-functionally and using product data to influence leadership decisions and outcomes — whether shaping go-to-market strategy, informing customer success priorities, or driving alignment across teams; you earn trust by being direct, generous with knowledge, and consistent in how you show up

Preferred

• Experience evaluating or implementing product analytics tooling such as Amplitude, Mixpanel, or similar platforms

Why This Role Matters

Boulevard is at an inflection point. We’re scaling upmarket, expanding our product surface, and making bigger bets on where the business goes next. Every one of those bets requires a trusted picture of what’s happening in the product today.

• Product teams can’t build with conviction without knowing how customers use what we’ve already shipped — that’s you
• New launches succeed or fail quietly without the instrumentation and frameworks to measure them — that’s you
• The path to stronger ARR runs through understanding which customers get the most value, and why — that’s you
• Leadership can’t make the right strategic bets without a reliable, trusted source of truth for product performance — that’s you

This is foundational work that compounds. What you build in the first year will shape how Boulevard makes product decisions for the next five.

Compensation

At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For candidates in NYC, the SF Bay Area, and Seattle, the anticipated base salary range is $140,500 - $165,500 per year. For all other U.S. locations, the anticipated base salary range is $122,500 - $158,400 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling.

Come do the best work of your life at Boulevard.

This role requires candidates to be based in San Francisco, CA. 

Our sales team continues to grow, and we’re looking for driven, relationship-oriented professionals who are passionate about helping businesses in the self-care industry thrive.

As a Field Account Executive, you’ll own a high-potential territory in San Francisco, working directly with local salons, spas, and medspas to turn prospects into long-lasting partners. You’ll be the face of Boulevard in your territory, building community relationships and delivering value from first touch to close.

What you’ll do here:

You will lead full-cycle, consultative sales efforts within your assigned territory, including:

Territory Ownership and Prospecting

• Develop and refine a target account list grounded in market potential and our ICP
• Spend 80% of your time in the field meeting business owners and uncovering opportunities, including consistent block-by-block prospecting
• Execute multi-channel outreach, combining in-person drop-ins, cold calls, personalized emails, field events, and social outreach to build a strong top-of-funnel pipeline
• Cultivate a referral network by engaging with local customers, partners, and community organizations

Discovery, Demos, and Deal Management

• Conduct thoughtful discovery to understand business needs and challenges
• Deliver polished, tailored in person product demos 
• Navigate pricing discussions with clarity and confidence
• Apply consistent qualification frameworks and methodology to keep deals moving
• Close new business with a trusted-advisor mindset

Pipeline, Tools, and Collaboration

• Maintain detailed activity tracking and pipeline hygiene using Salesforce and sales enablement tools
• Hit and exceed monthly activity, pipeline, and revenue targets
• Partner closely with SDRs, marketing, product, and onboarding teams to ensure a smooth handoff and stellar customer experience
• Share market insights and competitive intelligence with sales leadership to inform our GTM strategy

Community Presence

• Represent Boulevard at local events, industry meetups, trade shows, and networking opportunities
• Build a recognizable presence in the San Francisco beauty, wellness, and aesthetics community

What you’ll need to thrive:

• At least one year of full-cycle B2B software sales experience, ideally in SaaS
• Background selling to beauty, aesthetics, or self-care businesses is helpful, with Medspa experience a strong plus
• Experience building and managing a target account list and outbound pipeline
• Confidence engaging with prospects in person, over the phone, and online
• Strong organizational skills and comfort working toward activity and conversion metrics
• Skilled negotiation abilities and solid business acumen
• A natural sense of urgency, positivity, and professionalism
• High energy and enthusiasm for working in a fast-paced, high-growth environment 

How we’ll take care of you: 

*This role is requires candidates to be based in San Francisco, CA.* Your starting cash compensation is $90,000 + $60,000 OTC. This cash compensation is subject to change, and there is always room for growth and advancement.

Come Do The Best Work Of Your Life At Boulevard.

We are seeking a dynamic and experienced Revenue Enablement Manager to join our team. The Revenue Enablement Manager will play a crucial role in equipping our sales teams (SDR & AEs) with the knowledge, tools, and resources they need to drive revenue growth and deliver exceptional customer outcomes. This role will collaborate closely with sales leadership, marketing, product management, and customer success to develop and implement effective sales enablement strategies and initiatives. As well as onboarding new hires across the revenue organization on our sales tactics and tools. 

What You’ll Do Here:

• Design & Execute Enablement Strategy: Develop and implement a comprehensive enablement strategy to support the revenue organization in achieving business and customer success goals. Conduct in-depth needs assessments to align onboarding, ever-boarding, and continuous learning programs with GTM segment priorities.
• Drive Performance Through Insights: Use learning analytics and sales performance data (e.g., time-to-productivity, win rates, sales velocity, and pipeline acceleration) to measure and improve the effectiveness of enablement programs.
• Champion AI & Innovation: Lead initiatives to integrate AI and automation into GTM processes, identifying new tools and methodologies that enhance productivity and learning effectiveness.
• Content & Curriculum Development: Create, curate, and maintain impactful enablement content—sales collateral, playbooks, training materials, and presentations—that articulate Boulevard’s value proposition and support product launches.
• Training & Facilitation: Deliver engaging workshops, webinars, and training sessions leveraging blended learning techniques. Partner with client-facing managers to coach, reinforce, and sustain core sales skills and methodologies (e.g., MEDDPICC, Challenger).
• Cross-Functional Leadership: Collaborate closely with senior stakeholders across Product, Marketing, and Sales Leadership to ensure strategic alignment, resolve complex challenges diplomatically, and maintain message consistency across GTM teams.
• Operational Excellence: Leverage and manage the RevTech stack (Salesforce, Gong, Highspot, WorkRamp, Articulate, Outreach.io, Chilipiper, LeanData) to drive efficiency, insight, and consistent adoption across teams.
• Project Management: Lead strategic enablement initiatives from concept to completion by developing project plans, conducting DACI risk assessments, and coordinating internal and external partners to deliver on-time, high-impact outcomes.
• Performance Monitoring: Analyze sales metrics—such as win/loss trends, cycle length, adoption rates, CSAT, and churn—to identify skill gaps and inform continuous improvement strategies.
• Trusted Advisor: Act as a key partner to revenue leadership, offering insights and recommendations to optimize sales processes, pipeline management, and customer engagement strategies.

What You’ll Need To Thrive:

• Experience: 3-4+ years of progressive experience in Sales, Revenue, or Enablement roles within a B2B SaaS environment.
• Results-Driven Mindset: Proven success designing and executing enablement programs that drive measurable improvements in pipeline growth, conversion rates, and productivity.
• Technical Proficiency: Expertise with core GTM and enablement tools (Salesforce, Gong/Chorus, Highspot/Seismic, WorkRamp, Articulate, Outreach.io, Chilipiper, LeanData, LMS platforms).
• Sales Methodology Expertise: Deep understanding of modern sales frameworks and the full customer journey, with fluency in MEDDPICC, Challenger, and related methodologies.
• Project Leadership: Strong organizational and project management skills with the ability to juggle multiple initiatives and manage cross-functional collaboration effectively.
• Data-Driven Enablement: Strong analytical mindset with the ability to translate performance data and telemetry into actionable enablement strategies.
• Communication & Influence: Exceptional communication, facilitation, and executive presence, with a proven ability to influence stakeholders at all levels.
• Growth Orientation: Self-starter who thrives in fast-paced environments, passionate about continuous learning, innovation, and the evolving future of enablement and AI.

How we’ll take care of you:  

Come Do The Best Work Of Your Life At Boulevard.

We are seeking a dynamic and experienced Revenue Enablement Manager to join our team. The Revenue Enablement Manager will play a crucial role in equipping our Customer Support teams with the knowledge, tools, and resources they need to deliver exceptional customer outcomes. This role will collaborate closely with customer support leadership, lifecycle marketing, and our education and product marketing team to develop and implement effective sales enablement strategies and initiatives. 

What You’ll Do Here:

Design & Execute a Support Enablement Strategy

• Develop and implement a comprehensive enablement strategy tailored to Boulevard’s Customer Support organization.
• Build onboarding, certification, and continuous learning programs that reduce time-to-productivity and improve resolution quality using Articulate and Workramp enablement tools.
• Align enablement initiatives with CSAT, retention, resolution time, and operational efficiency goals.

Champion AI & Automation for Support

• Partner with Product and Engineering to integrate AI into customer communication workflows.
• Train Support reps on effective AI usage and prompt best practices.
• Continuously evaluate AI effectiveness using performance data and customer outcomes.

Elevate Product Knowledge & Technical Mastery

• Build structured product education programs that deepen rep expertise.
• Create ongoing release education processes to ensure Support stays ahead of product changes.
• Develop certification programs to validate knowledge and skill development. As well as continued education and learning
• Partner with Product to translate complex functionality into clear, actionable guidance for frontline teams.

Build & Maintain High-Impact Content

• Ensure messaging consistency across channels (chat, email, phone).
• Establish governance and quality standards for support content.
• Create and maintain:
  
  • Support playbooks
  • Communication frameworks
  • Troubleshooting guides
  • Knowledge base enhancements
  • Macro libraries and templates
  • Ticketing Workflows
    

Drive Performance Through Insights

• Use support performance data (SLA adherence, median response time, first response time, solve rates, CSAT, resolution time, reopen rate, QA scores, ticket volume trends) to identify skill gaps and improvement opportunities.
• Use reporting frameworks and OKRS that connect enablement initiatives to measurable outcomes.
• Partner with Support Leadership to continuously refine workflows and learning priorities.

Training & Facilitation

• Deliver engaging workshops, skill-based training sessions, and AI adoption programs.
• Coach ICs and managers on reinforcing best practices, provide data and insight to leadership to help coach and direct ICS.
• Create blended learning experiences (live, asynchronous, simulations, certifications).

Operational Excellence

• Optimize and manage Support enablement tools and tech stack (e.g., CRM, ticketing systems, knowledge management tools, LMS, QA platforms) - (Examples of tools Jira, Intercom, Zendesk)
• Ensure strong adoption and ongoing optimization of systems.
• Improve documentation processes and internal knowledge accessibility.

Cross-Functional Leadership

• Act as a strategic partner to Customer Support leadership.
• Collaborate closely with Product, RevOps, and Customer Success to ensure Support is aligned with broader GTM strategy.
• Serve as the voice of frontline Support needs in cross-functional initiatives.

What You’ll Need To Thrive:

• 3+ years in Revenue Enablement, Support Enablement, Support Operations, or similar roles in a B2B SaaS environment.
• Direct experience working with or within a Customer Support organization.
• Demonstrated success improving KPIs such as CSAT, resolution time, FCR, QA scores, or support productivity.
• Strong understanding of AI tools and automation in customer-facing workflows.
• Experience implementing or optimizing knowledge management systems.
• Analytical mindset with the ability to translate data into actionable enablement programs.
• Exceptional written and verbal communication skills.
• Strong facilitation and training experience.
• Proven ability to influence cross-functional stakeholders.
• Highly organized with strong project management capabilities.
• Growth-oriented, experimental mindset with comfort operating in fast-paced environments.

How we’ll take care of you:  

Come do the best work of your life at Boulevard.

This role requires candidates to be based in Boston, MA. 

Our sales team continues to grow, and we’re looking for driven, relationship-oriented professionals who are passionate about helping businesses in the self-care industry thrive.

As a Field Account Executive, you’ll own a high-potential territory in Boston, MA, working directly with local salons, spas, and medspas to turn prospects into long-lasting partners. You’ll be the face of Boulevard in your territory, building community relationships and delivering value from first touch to close.

What you’ll do here:

You will lead full-cycle, consultative sales efforts within your assigned territory, including:

Territory Ownership and Prospecting

• Develop and refine a target account list grounded in market potential and our ICP
• Spend 80% of your time in the field meeting business owners and uncovering opportunities, including consistent block-by-block prospecting
• Execute multi-channel outreach, combining in-person drop-ins, cold calls, personalized emails, field events, and social outreach to build a strong top-of-funnel pipeline
• Cultivate a referral network by engaging with local customers, partners, and community organizations

Discovery, Demos, and Deal Management

• Conduct thoughtful discovery to understand business needs and challenges
• Deliver polished, tailored in person product demos 
• Navigate pricing discussions with clarity and confidence
• Apply consistent qualification frameworks and methodology to keep deals moving
• Close new business with a trusted-advisor mindset

Pipeline, Tools, and Collaboration

• Maintain detailed activity tracking and pipeline hygiene using Salesforce and sales enablement tools
• Hit and exceed monthly activity, pipeline, and revenue targets
• Partner closely with SDRs, marketing, product, and onboarding teams to ensure a smooth handoff and stellar customer experience
• Share market insights and competitive intelligence with sales leadership to inform our GTM strategy

Community Presence

• Represent Boulevard at local events, industry meetups, trade shows, and networking opportunities
• Build a recognizable presence in the Boston beauty, wellness, and aesthetics community

What you’ll need to thrive:

• At least one year of full-cycle B2B software sales experience, ideally in SaaS
• Background selling to beauty, aesthetics, or self-care businesses is helpful, with Medspa experience a strong plus
• Experience building and managing a target account list and outbound pipeline
• Confidence engaging with prospects in person, over the phone, and online
• Strong organizational skills and comfort working toward activity and conversion metrics
• Skilled negotiation abilities and solid business acumen
• A natural sense of urgency, positivity, and professionalism
• High energy and enthusiasm for working in a fast-paced, high-growth environment 

How we’ll take care of you: 

*This role is requires candidates to be based in Boston, MA.* Your starting cash compensation is $90,000 + $60,000 OTC. This cash compensation is subject to change, and there is always room for growth and advancement.

Come do the best work of your life at Boulevard.

As a Lifecycle Marketing Manager focused on onboarding and activation, you’ll own the early customer journey from close through first value. This role is centered on creating a product-led, customer centric onboarding experience that helps new customers feel confident, successful, and supported as they get up and running with Boulevard.

You’ll partner closely with Product, Onboarding, Enablement, and RevOps to design lifecycle programs that complement in-product experiences and live onboarding workflows. Your work will ensure that customers understand how to get started, know what success looks like, and reach activation as quickly and smoothly as possible.

You’ll be a strategic owner of our onboarding lifecycle systems, working closely with Ops and Data to ensure programs are timely, targeted, and grounded in real customer behavior. This role is ideal for someone who enjoys shaping early journey experiences, collaborating deeply with Product teams, and translating product usage signals into thoughtful lifecycle touchpoints.

What you’ll do here:

• Design and execute multi-channel onboarding and activation lifecycle programs (email, in-app, SMS, where appropriate) that guide customers from close to first value
• Own the onboarding lifecycle strategy, ensuring communications align with product-led onboarding flows and real customer behavior
• Partner closely with Product to support in product onboarding experiences, activation milestones, and education moments
• Collaborate with the Onboarding team to ensure lifecycle programs complement live onboarding workflows and reduce friction for new customers
• Define and optimize activation journeys based on product usage, setup progress, and engagement signals
• Build proactive nudges, reminders, and educational moments to support stalled or at-risk onboarding experiences
• Own lifecycle execution systems and campaign logic within Customer.io and Chameleon to ensure accurate targeting and reliable delivery
• Work closely with Ops and Data to align onboarding programs with customer data, lifecycle events, and infrastructure (Salesforce, Snowflake, etc)
• Establish and maintain a scalable onboarding lifecycle architecture that supports automation, segmentation, and testing
• Analyze onboarding and activation performance to improve time to value, engagement, and completion rates
• Collaborate with lifecycle counterparts (acquisition and adoption) to ensure a seamless transition across lifecycle phases

What you’ll need to thrive here:

• A strong customer-centric mindset with a passion for improving onboarding and early product experiences
• 3+ years in lifecycle marketing, product marketing, onboarding, or growth roles (preferably in SaaS)
• Proven experience building or supporting product-led onboarding or activation programs
• Comfort partnering closely with Product and Onboarding teams to shape customer journeys
• Strong technical fluency with Customer.io, Chameleon, and behavioral segmentation
• Ability to manage multiple initiatives across cross-functional teams while maintaining attention to detail
• Strong execution and measurement skills with experience launching, iterating, and optimizing lifecycle programs

Bonus points if you have:

• Experience working on product-led growth or activation-focused initiatives
• Familiarity with in-product onboarding patterns, walkthroughs, or experimentation
• Experience supporting implementation or onboarding teams in a SaaS environment
• Background in behavioral lifecycle triggers or early journey analytics
• Experience working with data teams to define activation metrics and onboarding success indicators

How we will take care of you: 

At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For candidates in NYC, the SF Bay Area, and Seattle, the anticipated base salary range is $103,000 - $129,000 per year. For all other U.S. locations, the anticipated base salary range is $86,500 - $111,240 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling.

Come do the best work of your life at Boulevard.

As a Lifecycle Marketing Manager focused on acquisition, you’ll own how prospects move from initial interest to becoming sales ready. This role is centered on non-paid demand creation and lifecycle nurture, ensuring that every prospect who engages with Boulevard is thoughtfully guided toward booking time with Sales and ultimately becoming a customer.

You’ll partner closely with Sales, Enablement, RevOps, Events, Content, and Product Marketing to design and execute top of funnel and mid funnel lifecycle programs that turn awareness into intent. From event follow up and content downloads, to inbound interest and ABM support, you’ll define the nurture strategies that connect marketing touchpoints to revenue outcomes.

You’ll be a strategic owner of our prospect lifecycle systems, working closely with Ops and Data to ensure our programs are targeted, measurable, and scalable. This role is ideal for someone who enjoys shaping strategy, building journeys across channels, and collaborating cross-functionally to drive pipeline impact.

What you’ll do here:

• Design and execute multi-channel lifecycle programs (email, SMS, direct mail, outreach) that nurture prospects from first touch through sales readiness
• Own TOFU and MOFU lifecycle strategies that support demo booking, lead qualification, and pipeline creation
• Partner with Sales and RevOps to define lead stages, nurture paths, and handoff moments that align with sales outreach and follow-up
• Collaborate with Events and Field Marketing on post-event and post-tradeshow nurture strategies to convert interest into sales conversations
• Translate content engagement (downloads, webinars, guides) into actionable lifecycle programs that progress prospects through the funnel
• Support ABM initiatives through targeted nurture and sales-aligned messaging for high-value accounts
• Work closely with Ops, Data, and Engineering to align lifecycle programs with CRM and data infrastructure (Salesforce, Marketo, LeanData, Snowflake, etc)
• Establish and maintain a scalable lifecycle architecture that supports automation, segmentation, experimentation, and performance measurement
• Analyze funnel and campaign performance to optimize messaging, timing, and conversion across prospect touchpoints
• Collaborate closely with your lifecycle counterparts (onboarding, adoption, and expansion) to ensure a cohesive end-to-end lifecycle experience

What you’ll need to thrive here:

• A strong interest in demand creation and prospect engagement, with a customer-first mindset
• 3+ years in lifecycle marketing, demand marketing, or growth adjacent roles (preferably in SaaS)
• Proven experience building and optimizing lead nurture programs that drive demo bookings and sales readiness
• Strong technical fluency with Marketo and segmentation logic
• Working knowledge of Salesforce and lead lifecycle concepts, with the ability to partner closely with Sales and RevOps
• Ability to independently manage multiple initiatives across cross-functional teams, while maintaining attention to detail
• Excellent execution and measurement skills with confidence in creating, launching, and scaling campaigns from end to end

Bonus points if you have:

• Experience supporting sales-led growth or B2B SaaS acquisition motions
• Familiarity with event-driven nurture, ABM programs, or content-led demand strategies
• Experience partnering with RevOps or Data teams to define lead stages, scoring, or reporting
• Background in experimentation, funnel optimization, or lifecycle analytics

How we'll take care of you:

At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For candidates in NYC, the SF Bay Area, and Seattle, the anticipated base salary range is $103,000 - $129,000 per year. For all other U.S. locations, the anticipated base salary range is $86,500 - $111,240 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling.

Come Do The Best Work of Your Life at Boulevard

Boulevard is the client experience platform purpose-built for salons, spas, medspas, and wellness businesses. More than 5,000 businesses use Boulevard to manage scheduling, payments, marketing, and client relationships — processing over $5 billion in payments annually. We've raised $188M in funding and are scaling fast, with growing ambitions in multi-location and enterprise franchise operators.

Every product Boulevard ships depends on the underlying platform: identity, permissions, audit logging, eventing, API federation, and, increasingly, the AI infrastructure powering the next generation of intelligent experiences. As we grow from 5,000 to 50,000+ businesses, these foundational systems become more critical, not less. That's what this role is about.

What You'll Do

As Staff PM for Shared Services, you'll own the platform foundation every Boulevard product team builds on. This is high-leverage, deeply technical work — your decisions directly shape what Boulevard can build, how fast, and how safely.

Drive Enterprise Readiness: Boulevard's upmarket ambitions depend on granular permissions, comprehensive audit trails, and identity infrastructure that enterprise customers trust. You'll own the decisions that get us there — working closely with sales and solutions engineering to understand what's blocking deals and building the capabilities that remove those blockers for good.

Be the Connective Tissue: Every product team at Boulevard builds on what Shared Services owns. You'll develop a deep understanding of their needs and shape the platform to let them move faster — without requiring them to reinvent auth, eventing, compliance, or AI infrastructure on their own. Developer experience is a core product responsibility here.

Define and Measure Success: You'll establish the metrics that matter for a platform team — reliability, developer velocity, internal platform adoption, and enterprise capability delivery — and use that signal to sharpen the roadmap over time.

Own the Roadmap: Your roadmap will reflect both near-term business impact and long-term architectural integrity. You'll make build-versus-buy decisions across the stack with a clear view of what gives Boulevard the most leverage. And you'll take customer-facing capabilities like audit logging and permissions all the way through launch — including pricing, packaging, and go-to-market.

What You'll Bring

• Platform PM experience: 8–10 years in product management, significant time at Staff or Principal level owning shared services (auth, permissions, audit logging, eventing, or similar) that other teams build on
• Technical fluency: You can discuss authentication protocols, event-driven architectures, GraphQL, and access control models without engineers translating — and you hold your own in architecture reviews
• Enterprise execution: You've translated enterprise requirements into platform decisions that move deals, and you know how to build security, access control, and compliance capabilities that become a genuine competitive advantage
• AI platform depth: You've built or contributed to foundational AI infrastructure in a SaaS environment — agent authentication, rate limiting, audit logging for AI workflows, or similar primitives
• Metrics mindset: You define what success looks like for infrastructure — tracking developer velocity, platform adoption, reliability, and enterprise capability delivery — and use those signals to sharpen the roadmap
• Cross-functional leadership: You influence work across many teams, maintain shared vision and roadmap coherence, and create alignment that compounds rather than requiring constant re-negotiation

Preferred

• Experience with enterprise security and compliance frameworks (SOC 2, HIPAA, PCI) and how they translate into platform requirements
• Fluency with AI tools as part of your own practice — using them to accelerate discovery, sharpen tradeoff analysis, or communicate complex technical decisions
• Experience in vertical SaaS, services-industry platforms, or multi-tenant B2B environments

Why This Role Matters

Boulevard is at an inflection point — going upmarket, investing in AI, and scaling toward a much larger ambition. Every growth vector depends on the platform you'll own:

• Enterprise customers won't buy without granular permissions and audit trails — that's you
• Product teams can't move fast without reliable eventing, feature flags, and federation — that's you
• No one builds on a platform they can't trust with their customers' data — that's you

This is foundational work that compounds. What you build will shape what Boulevard can become.

How We Will Take Care of You: 

At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For candidates in NYC, the SF Bay Area, and Seattle, the anticipated base salary range is $157,000 - $196,500 per year. For all other U.S. locations, the anticipated base salary range is $141,000 - $181,795 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling.

Come do the best work of your life at Boulevard.

We are looking for a Senior People Systems & Operations Specialist to join our People & Culture team, reporting to the Director of Total Rewards.

This role will serve as a key steward of our People systems and data ecosystem, ensuring the integrity, accuracy, and accessibility of workforce data while enabling better insights and decision-making across the business. This will include owning and optimizing data flows, integrations, and system connectivity across our People technology stack.

You will partner closely with People & Culture, Finance, IT/Enterprise Systems, and business leaders to maintain and optimize our HR systems, deliver meaningful reporting and analytics, and support the operational backbone of our People programs. You will embed closely with People Business Partners, Talent Acquisition, Learning & Development, and Total Rewards to improve workflows, automate processes, and enable the team to operate more efficiently at scale.

This is a great opportunity for someone who enjoys the intersection of People operations, data, and systems and who is motivated by building scalable infrastructure that supports a growing organization.

What you’ll do here:

People Systems Ownership

• Serve as a primary administrator and subject matter expert for Boulevard’s People systems (HRIS and related tools), ensuring the platform architecture, workflows, and integrations effectively support People programs.
• Maintain and optimize new and existing system configurations, workflows, and integrations
• Identify opportunities to replace fragmented or manual processes with efficient, scalable solutions across our People technology stack.
• Partner with Enterprise Systems/IT and vendors to support system enhancements, upgrades, releases, and troubleshooting.
• Support implementation and integrations of People technology solutions 

Data Integrity & Governance

• Maintain the accuracy, completeness, and governance of employee data across systems.
• Perform regular audits, clean-ups, and mass data updates to ensure high data quality and compliance.
• Establish and document best practices for People data management and reporting.
  
  

Reporting & People Analytics

• Develop and maintain People dashboards and reporting across areas such as headcount, hiring, compensation, retention, and engagement.
• Translate workforce data into actionable insights that help leaders make informed decisions about hiring, compensation, retention, and organizational planning.
• Partner with People Business Partners and leadership to interpret workforce data and identify trends.

Operational Support

• Partner across the People & Culture team (PBPs, Talent Acquisition, L&D, and Total Rewards) to identify opportunities for automation, process improvement, and system optimization that increase operational efficiency and scalability. 
• Architect, implement, and manage a centralized ticketing system for employee lifecycle changes, ensuring accurate, timely updates and data integrity in BambooHR.
• Champion the use of AI across the People organization, serving as a catalyst for identifying and implementing practical AI-enabled tools and automation within our People programs and processes
• Support People programs and cycles including performance management, compensation planning, engagement surveys, and workforce planning.
• Support data preparation for compensation reviews, organizational planning, executive reporting, and more.
  
  

Cross-Functional Partnership

• Act as a key liaison between People & Culture, Finance, and IT on system improvements and data requirements.
• Translate business needs into system requirements and technical solutions.
• Provide guidance and training to internal users on People systems and reporting tools.

What you'll need to thrive:

• 3–5+ years of experience in People Operations, HRIS, People Analytics, or HR systems administration
• Experience working with HRIS / HCM platforms (e.g., BambooHR, Workday, Rippling, or similar).  Experience with working on EOR integrations such as Remote.com and Deel. 
• Strong analytical skills and experience working with People data and building dashboard and reports
• Ability to maintain data accuracy and governance across multiple systems
• Experience supporting system implementations, integrations, or process improvements
• Strong stakeholder management and ability to translate technical information to non-technical audiences
• High attention to detail and strong operational discipline
• Nice to Have:
  
  • Experience supporting compensation or total rewards programs
  • Experience with people analytics or business intelligence tools
  • Experience working in a high-growth technology environment

How we'll take care of you:

At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For candidates in NYC, the SF Bay Area, and Seattle, the anticipated base salary range is $113,500 - $142,000 per year. For all other U.S. locations, the anticipated base salary range is $98,000 - $135,000 per year. In addition to this base compensation, this role is eligible to participate in a 10% variable compensation program. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling.

Come do the best work of your life at Boulevard.

Own the automation engine that powers Boulevard’s next phase of growth.

Boulevard is building a high-efficiency, AI-leveraged go-to-market engine as we scale from $50M toward $250M in revenue. As our SDR and AE teams grow, we are committed to scaling productivity through automation, not headcount alone.

We are hiring a GTM Engineer to architect and scale the systems that power our outbound, routing, enrichment, and seller workflows. This is a high-impact individual contributor role for a hands-on systems builder who thrives at the intersection of CRM architecture, automation, and applied AI. The ideal candidate is a hands-on systems builder with deep CRM expertise and a pragmatic approach to AI and automation that drives measurable business outcomes.

You will report to the Director of Revenue Operations and partner closely with Sales Ops, Marketing Ops, Revenue Enablement, and Analytics to design and operationalize scalable workflows that dramatically reduce manual lift, increase demos per rep, and improve pipeline performance.

What you’ll do here:

• Own the architecture and evolution of automation workflows across Salesforce, Clay, LeanData, Gong, and Outreach to support outbound prospecting, enrichment, lead routing, and lifecycle management.
• Design and operationalize AI-driven enrichment workflows in Clay, including custom prompt logic to extract relevant data from SMB websites where traditional data sources are limited.
• Define and implement GPT-driven outbound personalization frameworks that improve seller efficiency and increase demos per rep.
• Design and maintain integrations across Salesforce, Clay, LeanData, Gong, Outreach, and related GTM systems to ensure accurate, real-time data flow and long-term scalability.
• Collaborate with Sales Ops and Marketing Ops to improve routing logic, enrichment standards, and scoring frameworks that support a scaling GTM organization.
• Leverage Gong transcripts and conversation data to automate call insights into Salesforce, improving handoffs and cross-functional visibility.
• Identify manual processes across the GTM motion and automate them to reduce rep lift and accelerate execution.
• Own monitoring, alerting, and error handling for integration workflows, ensuring system reliability and performance.
• Define governance standards for enrichment, routing, and data hygiene in partnership with Revenue Operations.
• Partner with Revenue Enablement to automate call scoring and enable scalable coaching insights for leadership.
• Support rollout and adoption of new workflows by documenting processes, creating SOPs, and recording Loom walkthroughs.
• Proactively surface automation opportunities tied to measurable improvements in SDR productivity, enrichment coverage, and pipeline generation.

What you'll need to thrive:

• 3 to 5 years of experience in GTM Operations, Revenue Operations, Sales Operations, Marketing Operations or a technical automation role within B2B SaaS.
• BA/BS degree preferred.
• Experience supporting a scaling B2B GTM organization with high outbound motion and fast sales cycle.
• Deep hands-on experience with Salesforce and strong understanding of CRM architecture, object relationships, and lifecycle design. Admin experience preferred but not required. 
• Direct experience building workflows in Clay and LeanData.
• Experience with automation tools such as Zapier, Workato, or N8N.
• Experience with Gong and Outreach, or similar sales engagement and conversation intelligence tools.
• Strong systems thinker with the ability to design automation that scales and supports accurate reporting, attribution, and forecasting.
• Demonstrated ability to translate automation initiatives into measurable improvements in seller productivity and pipeline performance.
• Strong written and verbal communication skills with the ability to explain technical architecture, tradeoffs, and impact to non-technical stakeholders.
• Collaborative operator who works effectively across GTM teams while maintaining ownership over defined systems domains.
• Comfortable operating as a high-autonomy individual contributor within a fast-paced, scaling SaaS environment.

How we'll take care of you:

At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For candidates in NYC, the SF Bay Area, and Seattle, the anticipated base salary range is $119,000 - $149,000 per year. For all other U.S. locations, the anticipated base salary range is $99,000 - $127,720 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors, which include but are not limited to applicable experience, location, and final leveling.

Come do the best work of your life at Boulevard.

At Boulevard, we don’t just sell software — we build partnerships. As a Sales Development Representative, you’ll be the driving force behind our growth, connecting with future customers and introducing them to the tools that will revolutionize the way they run their businesses.

This role is perfect for someone who thrives on meaningful conversations, is passionate about solving real problems, and loves the energy of building something great. If you're an enthusiastic salesperson looking for opportunities to grow with us, we encourage you to apply. Come be a part of our evolving success story!

What you'll do here: 

Turn Conversations into Partnerships. Drive Growth. Make an Impact.

• Be the First Touchpoint: Engage with potential clients through strategic outbound outreach — email, phone, social, and more — and spark their interest in what Boulevard can do for their business.
• Start the Journey: Qualify leads and set the stage for successful client partnerships by understanding their needs, identifying their pain points, and introducing them to the right solutions.
• Own the Process: Use our sales tools (Salesforce, Outreach, LinkedIn, and more) to stay organized, track conversations, and measure your impact daily.
• Fuel the Funnel: Schedule meetings and demos for your partnered Account Executive by consistently bringing in high-quality leads from target industries.
• Be a Market Expert: Stay on top of trends in business management software and the evolving POS space — you'll be the expert your prospects can trust.
• Hit Your Goals (and Then Some): Consistently meet or exceed activity targets (calls, emails, meetings booked) and revenue-driving KPIs.

What you'll need to thrive: 

• A strong communicator who thrives on connection and conversation
• Naturally curious and driven by a desire to help others succeed
• Confident, coachable, and excited to grow in a fast-paced sales environment
• A tech-savvy self-starter who knows how to organize their day and hit the ground running
• Someone looking to get it on the ground floor and grow within a company  

Experience: Former sales development, sales or SaaS experience a plus, work experience in sales, beauty (medspa) and self-care industry. Former educational focus in sales, communication, business and management preferred as well as internship experience

What you’ll get:

• Top-Notch Training: Your first two weeks are all about learning Boulevard and sales skills — you'll complete a full onboarding program with platform deep dives, live training, and a “test out” at the end of week 2 to set you up for success.
• Ongoing Development: Participate in regular enablement sessions to sharpen your skills and continue growing in your sales career.
• Supportive Team Culture: You’ll work closely with passionate people who love what they do and celebrate wins together.

How we’ll take care of you:  

*This role is ineligible for residents of Washington State & Hawaii*

At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base compensation for this role. For U.S. based candidates, the anticipated base compensation for this role is is a starting hourly rate of $24.04 ($50,000 per year), plus variable compensation of $35,000 for on target earnings (Total compensation with OTE of $85,000). The variable component is uncapped.