Boom Entertainment is redefining the way fans engage with sports through innovative, high-quality sports products. Our flagship app, Boom Sports, delivers a fast, fun, and accessible Daily Fantasy Sports experience that’s open to players of all skill levels. To date, players on Boom Sports have won close to $100 million in prizes, and our user base continues to grow as more fans choose Boom as their go-to place to play.

Boom is a small team with high standards. We move fast, operate with urgency, and expect high ownership. You will be trusted to figure things out, spot issues early, and drive solutions without heavy process or close oversight. If you want responsibility and work that has real impact, Boom can be an excellent fit. If you prefer a slower pace, highly defined tasks, or being told exactly what to do each day, Boom may not be the right environment.

We are seeking a fully remote Customer Support Representative. Schedule flexibility is important, as shifts may vary. The initial schedule will be Sunday through Thursday, 11:00 a.m. to 7:00 p.m. ET, with the possibility of changes over time.

This is a contract-to-hire role (U.S.) or an international consultant position (outside the U.S.).

• For international candidates: Compensation will be set in line with competitive local market rates for this role and level of experience.

Responsibilities: 

• High volume live Customer Support for contest entrants via email and live chat feature - Zendesk and Intercom
• Handling support requests and escalating them to the appropriate parties 
• Monitor for critical site issues and escalate to the proper channels to ensure a speedy resolution
• Resolve contest inquiries regarding sporting rules & account and billing inquiries from users
• Requests include: verifying user identities during sign-up, gameplay questions, the status of withdrawals, and more

Qualifications: 

• 2+ years of experience in a customer support or operations role (sports, tech, start-up, a plus) 
• Proven ability to handle high-stakes, time-sensitive customer inquiries with empathy and professionalism, particularly in real-money or high-engagement environments
• Knowledge of and enthusiasm for sports, sports gaming, and technology are a must 
• Knowledge of online gaming fraud, payments, gaming tools, systems, and reports is highly preferred
• Demonstrated curiosity and initiative in using AI tools to improve speed, clarity, and quality of work.
• Ability to work autonomously, prioritize effectively, and make sound decisions in a fast-paced remote environment 
• Must be located in one of the following time zones: EST, CST, MST, or PST
• Experience working with Customer Support tools like Zendesk and Intercom
• Outstanding written communicator 
• Collaborative, team-oriented mindset
• Strong internet connection and reliability

This role is not for you if:

• You prefer a steady state job where priorities rarely change.
• You want highly detailed instructions before starting work.
• You are uncomfortable owning deadlines and accuracy without close oversight.
• You do not enjoy improving processes, documentation, and structure where gaps exist.

If you're excited about this role and confident in your fit, you're welcome to reach out to our Head of Customer Support on LinkedIn or email careers@booment.com with the subject line: Application for Boom - [Role] - [Your Name], with a brief note explaining why Boom should hire you for this role. To be considered, candidates must have applied through our portal.

Boom Entertainment is redefining the way fans engage with sports through innovative, high-quality sports products. Our flagship app, Boom Sports, delivers a fast, fun, and accessible Daily Fantasy Sports experience that’s open to players of all skill levels. To date, players on Boom Sports have won close to $100 million in prizes, and our user base continues to grow as more fans choose Boom as their go-to place to play.

Boom is a small team with high standards. We move fast, operate with urgency, and expect high ownership. You will be trusted to figure things out, spot issues early, and drive solutions without heavy process or close oversight. If you want responsibility and work that has real impact, Boom can be an excellent fit. If you prefer a slower pace, highly defined tasks, or being told exactly what to do each day, Boom may not be the right environment.

We are seeking a Data Engineer located in Panama. This is a full-time position, and compensation will be set in line with competitive local market rates for this role and level of experience.

Responsibilities:

• Design, build, and own scalable data pipelines for analytics and reporting.
• Integrate datasets from APIs, vendors, and event streams into the data warehouse.
• Maintain clear documentation for data models, pipelines, and system architecture.
• Write high-quality SQL and optimize database performance across large datasets.
• Troubleshoot data issues, including pipeline failures, schema changes, and data-quality gaps.
• Define and maintain core business metrics used across analytics, finance, and product.
• Analyze user behavior and funnels to support product decisions and growth initiatives.
• Handle ad-hoc data requests, analyses, and exploratory investigations.

Qualifications:

• 4+ years of experience in data engineering with large or complex datasets.
• Strong SQL skills and experience with MongoDB or other NoSQL databases.
• Hands-on experience with BigQuery and Google Cloud (GCS, Dataflow, Pub/Sub, etc. a plus).
• Proficiency in Python (or similar languages) for ETL, orchestration, and data processing.
• Experience with data modeling, warehouse design, and scalable data architecture.
• Experience leveraging AI coding tools to prototype, debug, write tests, and improve developer velocity while maintaining code quality.
• Comfortable in a startup or fast-paced environment.
• Familiarity with B2C or growth metrics (CAC, LTV, cohorts, churn, etc.).
• Interest in sports is a plus, but not required.

This role is not for you if:

• You prefer a steady state job where priorities rarely change.
• You want highly detailed instructions before starting work.
• You are uncomfortable owning deadlines and accuracy without close oversight.
• You do not enjoy improving processes, documentation, and structure where gaps exist.

If you're excited about this role and confident in your fit, you're welcome to reach out to our Director of HR on LinkedIn or email careers@booment.com with the subject line: Application for Boom - [Role] - [Your Name], with a brief note explaining why Boom should hire you for this role. To be considered, candidates must have applied through our portal.

Boom Entertainment is redefining the way fans engage with sports through innovative, high-quality sports products. Our flagship app, Boom Sports, delivers a fast, fun, and accessible Daily Fantasy Sports experience that’s open to players of all skill levels. To date, players on Boom Sports have won close to $100 million in prizes, and our user base continues to grow as more fans choose Boom as their go-to place to play.

Boom is a small team with high standards. We move fast, operate with urgency, and expect high ownership. You will be trusted to figure things out, spot issues early, and drive solutions without heavy process or close oversight. If you want responsibility and work that has real impact, Boom can be an excellent fit. If you prefer a slower pace, highly defined tasks, or being told exactly what to do each day, Boom may not be the right environment. 

Responsibilities:

• Own features end-to-end: from design discussions through implementation, testing, and production monitoring.
• Work across the full stack: frontend, mobile, server, and data layers.
• Optimize for performance, stability, and quality of the end-user experience.
• Participate in roadmapping, stand-ups, code review, and ongoing discussions about best practices and design patterns.
• Develop an appreciation for the gaming vertical and contribute to the design, testing, and evaluation of new products and features.

Qualifications:

• 5+ years of professional software engineering experience.
• 2+ years of Production React Native experience.
• Solid working knowledge of modern web technologies: JavaScript/TypeScript, Node.js, and MongoDB (or similar).
• Experience leveraging AI coding tools to prototype, debug, write tests, and improve developer velocity while maintaining code quality.
• Creative problem-solver with strong critical thinking and troubleshooting skills who learns quickly and takes initiative.
• Strong communicator and collaborator who makes the people around them better.
• Interest in or experience with the Sports and/or Sports Betting industry.

Preferred Qualifications:

• Experience working on B2C products at a small company or startup.
• Experience with at-scale integration of 3rd party APIs.
• Experience with microservices architecture and client-server communication (REST, Server Sent Events, websockets, etc.).

This role is not for you if:

• You prefer a steady state job where priorities rarely change.
• You want highly detailed instructions before starting work.
• You are uncomfortable owning deadlines and accuracy without close oversight.
• You do not enjoy improving processes, documentation, and structure where gaps exist.

Our target compensation for this position is between $115,000 and $140,000, depending on experience. Should your compensation expectations fall above this range, we encourage you to still apply as we're growing, and we can further evaluate the level of this position. Compensation is just the beginning, and below you will find more reasons Why you should work here.

If you're excited about this role and confident in your fit, you're welcome to reach out to our Director of HR on LinkedIn or email careers@booment.com with the subject line: Application for Boom - [Role] - [Your Name], with a brief note explaining why Boom should hire you for this role. To be considered, candidates must have applied through our portal and be legally authorized to work in the United States without requiring current or future visa sponsorship. We are unable to respond to inquiries that do not meet these requirements.

Why you should work here 

• Uncapped PTO (please use them!) 
• Flexible working hours 
• Quarterly contests and giveaways featuring prizes and swag boxes
• A $300 home office reimbursement 
• Parental support (paid leave, childcare, and adoption benefits) 
• Health, Dental, Vision+ 
• 401K Match & FSA 
• A great culture that includes support for learning and development