This is a hybrid role. At Bluevine, we pride ourselves on our collaborative culture, which we believe is best maintained through in-person interactions and a vibrant office environment. All of our offices have reopened in accordance with local guidelines, and are following a hybrid model. In-office days will be determined by location and discipline.

ABOUT THE ROLE:

As the Disputes Operations Analyst II, you will be responsible for managing the end-to-end lifecycle of client dispute claims, including those related to debit cards, credit cards, and non-debit transactions. This role focuses on reviewing and validating claim data, filing disputes with external vendors, and ensuring each case is handled accurately and in accordance with regulatory and network requirements. You will play a key role in investigating transaction activity, assessing claim legitimacy, and taking appropriate action to mitigate financial and operational risk. Additionally, you will contribute to strengthening dispute processes, identifying trends, and supporting improvements that enhance efficiency, compliance, and the overall client experience.

WHAT YOU'LL DO:

• Manage the full dispute lifecycle, from initial claim intake to final resolution, for debit card, credit card, and non-debit related disputes. 
• Accurately file dispute claims with third-party vendors and financial institutions.
• Conduct meticulous data review and analysis to validate the legitimacy of all submitted claims in accordance with Business Bank requirements.
• Lead comprehensive investigations into unauthorized transactions, focusing on identifying patterns of card fraud, account takeover (ATO) activity, and other emerging risk factors such as dispute abuse. 
• Ensure all dispute processing activities adhere to applicable Network, NACHA, and Banking regulations (i.e. Reg E, Reg Z).
• Maintain clear, professional, and effective written communication when interacting with internal stakeholders, partner banks, and vendors to facilitate claim resolution. 
• Collaborate cross-functionally with Risk, Fraud Operations, and Compliance teams to share insights and implement control improvements. 
• Proactively identify opportunities for process improvement, take ownership of implementing changes, and contribute to the continuous strengthening of BlueVine's dispute resolution framework. 
• Efficiently manage and prioritize a high-volume daily queue of claims while maintaining accuracy and adherence to strict service-level agreements (SLAs).

WHAT WE LOOK FOR:

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field
• 1+ years of experience in fraud operations, specifically in dispute resolution within a fintech or banking environment preferred. 
• Demonstrated expertise and strong working knowledge of Network rules (Visa/Mastercard), NACHA rules, and U.S. Banking regulations (Reg E, Reg Z).
• Proven ability to perform complex root-cause analysis and problem-solving in a fast-paced environment.
• Exceptional written communication skills, with an emphasis on creating detailed and accurate documentation for internal records and external correspondence.
• Strong organizational skills and the ability to manage time effectively to meet deadlines.
• Applicants must be currently authorized to work in the United States on a full-time basis

This is a hybrid role. At Bluevine, we pride ourselves on our collaborative culture, which we believe is best maintained through in-person interactions and a vibrant office environment. All of our offices have reopened in accordance with local guidelines, and are following a hybrid model. In-office days will be determined by location and discipline.

WHAT YOU'LL DO:

• Campaign Strategy & Execution:Collaborate with the Direct Mail Lead to define the DM calendar, prioritize projects, and ensure seamless campaign coordination.

Performance Analysis & Optimization:

• Implement robust attribution measurement methodologies (MTA, Matchback) to accurately assess campaign impact.
• Monitor key performance indicators (KPIs) to track campaign effectiveness and identify areas for improvement.
• Analyze large datasets to uncover trends, patterns, and insights that drive data-driven decision-making.
• Conduct in-depth analysis to understand the long-term impact of DM spend on the business, including influence on account originations.
• Provide data-driven recommendations to optimize campaigns, maximize ROI, and achieve business objectives.
• Project Management & Reporting:
• Oversee end-to-end campaign management, ensuring accuracy and efficiency from inception to deployment and analysis.
• Develop and maintain robust data collection and analysis processes to support reporting and decision-making.
• Create comprehensive reports and presentations to effectively communicate findings and insights to stakeholders.
• Clearly communicate complex data analysis to both technical and non-technical audiences.

WHAT WE LOOK FOR:

• Bachelor's degree in STEM, Business Analytics, Statistics, or a related field.
• 6+ years of experience in Business Analytics/Marketing Analytics/Sales Analytics
• Proficiency in data analysis tools and techniques (e.g., SQL, Excel, Python, Google Analytics, Tableau).
• Strong analytical and problem-solving skills.
• Excellent communication and presentation skills.

Technical Skills:

• SQL (Advanced) — 4+ years of hands-on experience
• Tableau — 4+ years of hands-on experience 
• Python (preferred)

ABOUT THE ROLE:

Bluevine is looking for a People Business Partner to partner closely with leadership to drive business outcomes and foster employee engagement. This role will be responsible for overseeing all aspects of the employee lifecycle including but not limited to working with the business to open and plan for new roles, employee relations, annual performance and merit cycles, etc. The ideal candidate will be hands on but can also act strategically to offer solutions for their dedicated business lines and coverage areas. 

WHAT YOU'LL DO:

• Provide support and feedback to client groups and consult with managers at all levels in areas of performance management, management training and coaching, organizational development, and employee relations. 
• Quickly identifies business needs; develops and presents solutions to senior leaders to help drive results in the organization.
• Demonstrates ownership to develop and drive People programs and processes from start to finish that align with Bluevine goals and values. Deliver meaningful results to the client group/s concise and timely.
• Manages and resolves complex employee relations issues through effective and objective investigations. Maintains in-depth knowledge of legal requirements and labor laws
• Analyzes trends and metrics in partnership with the People team to develop solutions, programs, and policies. 
• Works closely with management and team members to improve work relationships, build morale, and increase productivity and retention.
• Collaborate with COEs and internal partners such as Talent Acquisition, Total Rewards, HR Analytics, Legal etc.
• Provides guidance and input on business unit restructures, workforce planning, and succession planning to support the business strategy.

WHAT WE LOOK FOR:

• 5+ years of relevant, progressive experience as an HR/People Business Partner or Advisory role
• Experience in a variety of HR competency areas such as leadership development, change management, performance management, employee relations, and organizational design
• Strong attention to detail and ability to work well with fluid information and a changing working environment 
• Effective and concise verbal and written communication skills; ability to collaborate cross-functionally
• Ability to solve complex problems; resourceful and takes initiative to seek internal and external resources when problem-solving
• Strong EQ, problem-solving skills, and demonstrates sound, consistent, trusted judgement
• Experience with different HRIS systems and a solid understanding of key HR processes
• Comfortable with high volume and a fast-paced workload; not afraid to "roll up your sleeves" to complete more tactical work. Able to switch between strategic and tactical work daily.
• MBA degree preferred. HR certifications, nice to have but not necessary 

BENEFITS AND PERKS 

• Excellent group health coverage and life insurance
• Meal allowance
• Transportation assistance
• Generous paid time off plan, Holidays
• Company-sponsored mental health benefits
• Financial advisory services for both short- and long-term goals
• Learning and development opportunities to support career growth
• Community-based volunteering opportunities

This is a hybrid role. At Bluevine, we pride ourselves on our collaborative culture, which we believe is best maintained through in-person interactions and a vibrant office environment. All of our offices have reopened in accordance with local guidelines, and are following a hybrid model. In-office days will be determined by location and discipline.

ABOUT THE ROLE:

BlueVine Dispute Analysts are central to handling the complete lifecycle of client dispute claims, which can include those related to debit cards, credit cards, or non-debit issues. Key duties involve filing claims with the vendor and performing a thorough review of claim data to ensure validity. 

This role requires a strong working knowledge of Network, NACHA, and Banking rules to ensure all claim processing is completed in compliance with relevant regulations. A crucial aspect of the job is conducting comprehensive investigations into all unauthorized claims to pinpoint and address card fraud trends, account takeover scenarios, or broader risk issues like dispute abuse. 

WHAT YOU'LL DO:

• Manage the full dispute lifecycle, from initial claim intake to final resolution, for debit card, credit card, and non-debit related disputes. 
• Accurately file dispute claims with third-party vendors and financial institutions. ● Conduct meticulous data review and analysis to validate the legitimacy of all submitted claims in accordance with Business Bank requirements. ● Lead comprehensive investigations into unauthorized transactions, focusing on identifying patterns of card fraud, account takeover (ATO) activity, and other emerging risk factors such as dispute abuse. 
• Ensure all dispute processing activities adhere to applicable Network, NACHA, and Banking regulations (e.g., Reg E, Reg Z).
• Maintain clear, professional, and effective written communication when interacting with internal stakeholders, partner banks, and vendors to facilitate claim resolution. 
• Collaborate cross-functionally with Risk, Fraud Operations, and Compliance teams to share insights and implement control improvements. 
• Proactively identify opportunities for process improvement, take ownership of implementing changes, and contribute to the continuous strengthening of BlueVine's dispute resolution framework. 
• Efficiently manage and prioritize a high-volume daily queue of claims while maintaining accuracy and adherence to strict service-level agreements (SLAs).

WHAT WE LOOK FOR:

• 2+ years of experience in dispute resolution, preferably within a fintech or banking environment. 
• Demonstrated expertise and strong working knowledge of Network rules (Visa/Mastercard), NACHA rules, and U.S. Banking regulations (Reg E, Reg Z).
•  Proven ability to perform complex root-cause analysis and problem-solving in a fast-paced environment. 
• Exceptional written communication skills, with an emphasis on creating detailed and accurate documentation for internal records and external correspondence.
• Strong organizational skills and the ability to manage time effectively to meet deadlines. 
• High proficiency in utilizing dispute management systems and Microsoft Office/Google Workspace tools.

_{ABOUT THE ROLE:
Bluevine is seeking a Senior Manager of Customer Support (India) to co-lead our India-based support operations as a critical part of our global customer support model. This is a high-impact, execution-focused leadership role responsible for owning performance across assigned channels and teams, driving day-to-day operational excellence, and ensuring consistent delivery aligned with global processes and standards. This role is best suited for a leader who thrives in owning outcomes, leading through managers, and executing with consistency and focus in a fast-paced, metrics-driven environment.
This role reports to the VP of Customer Support (U.S.) and partners closely with other leaders at the site in India.}

_{Why This Role is Exciting}

• _{Direct Business Impact: Your teams directly impact customer experience, retention, and operational outcomes}
• _{High Visibility: Work closely with U.S. leadership and cross-functional partners}
• _{Operational Ownership: Lead execution across key channels and workflows, with clear ownership of performance outcomes}
• _{Path to Broader Impact: After helping stabilize operations, contribute to cross-functional improvements and global initiatives}

_{Role Overview: Two-Phase Opportunity}

_{Phase 1: Stabilize & Standardize}

• _{Drive consistent execution across teams and channels}
• _{Ensure adherence to existing and future processes and policies}
• _{Strengthen frontline leadership and accountability}
• _{Improve performance across core operational metrics}
• _{Identify and address gaps in workflows and execution}

_{Phase 2: Scale & Influence}

• _{Improve cross-functional workflows and customer experience}
• _{Contribute to operational improvements across geographies}
• _{Support scalable processes and team development}

_{WHAT YOU'LL DO:}

_{Core Accountability}

• _{Lead a team of at least two frontline leaders (managers) in India, with full accountability for their performance and team outcomes}
• _{Own performance across your teams and assigned domains}
• _{Ensure strong execution and consistency across all operational metrics}

_{Operational Execution}

_{Drive performance across (not exhaustive):}

• _{Process and policy adherence}
• _{CSAT, NPS, complaints}
• _{Quality (QA)}
• _{Productivity (contacts per day, backlog, response time)}
• _{Channel SLAs (chat, email, voice)}
• _{Attendance and shrinkage}
• _{Maintain strong daily and weekly inspection routines}
• _{Ensure performance issues are identified and addressed quickly}

_{Customer Experience & Performance}

_{Phone and Digital Support Experience Required}

_{You will focus on driving performance and industry leading customer experiences across our Phone and  Digital Support (Chat & Email) channels.  You must ensure that all performance metrics are met or exceeded.  Example metrics include (but are not limited to):}

• _{SLA adherence}
• _{CSAT and overall customer experience}
• _{QA and productivity metrics}
• _{Specialist Development}
• _{Own strategic development programs for specialists (e.g., structured programs such as SMART goals)}
• _{Identify trends in performance and skill gaps}
• _{Partner with Training and the Director to deliver targeted improvements}

_{Alignment & Governance}

• _{Execute direction from U.S. leadership with strong alignment and consistency}
• _{Seek clarification before making changes}
• _{Ensure no variation across teams or processes}
• _{Escalate issues rather than independently modifying processes} 

_{WHAT WE LOOK FOR:}

• _{12 years in customer support / operations leadership}
• _{5+ years managing teams in SLA-driven environments (fintech, banking, BPO, or similar)}
• _{Experience leading frontline managers and multi-layer teams}
• _{Experience working in India-based support operations}

_Education

• _{Bachelor’s degree required}
• _{Advanced degree or relevant certifications (e.g., Six Sigma) a plus}

This is a hybrid role. At Bluevine, we pride ourselves on our collaborative culture, which we believe is best maintained through in-person interactions and a vibrant office environment. All of our offices have reopened in accordance with local guidelines, and are following a hybrid model. In-office days will be determined by location and discipline.

Key Responsibilities:

• Engineering & AI: Be part of a team of backend engineers working in an agile environment, using mainly Python, while identifying opportunities to integrate AI and LLM tools to automate repetitive data mapping and vendor integration tasks.
• Collaborate: Partner with stakeholders to analyze requirements, design scalable solutions, and ensure successful implementation of core data services.
• Testing: Ensure quality releases by developing corresponding Unit Tests and Test Automations, leveraging AI-assisted testing tools where applicable to increase coverage.
• Architecture: Architect and design robust, scalable, and secure solutions for complex business needs and external data ingestion.
• Optimization: Identify performance bottlenecks and provide innovative solutions, including using AI for proactive system monitoring and anomaly detection.
• Culture: Foster a culture of learning by sharing new techniques, AI technologies, and engineering best practices.

What We Look For:

• Python Expertise: 5+ years of hands-on experience in software development using server-side and core Python technologies is a must.
• AI & Innovation: Proven experience or strong interest in integrating AI/LLM capabilities into backend workflows to improve data processing or engineering efficiency.
• Async Development: Expertise with Django Rest Framework and async development using Celery.
• Databases: Proficiency in databases such as Postgres, MySQL, etc.
• Tech Stack: Strong experience with Restful APIs, Docker, AWS, Airflow, Sentry, and OpenSearch.
• Methodology: Proficiency in Test Driven Development (TDD), Continuous Delivery, and agile development methodologies.
• Version Control: Expertise in Git and Github.
• Problem Solving: Strong problem-solving skills and ability to design solutions for complex business requirements.
• Communication: Excellent communication and collaboration skills

This is a hybrid role. At Bluevine, we pride ourselves on our collaborative culture, which we believe is best maintained through in-person interactions and a vibrant office environment. All of our offices have reopened in accordance with local guidelines, and are following a hybrid model. In-office days will be determined by location and discipline.

About the Role:

Join the Android team as a Senior Mobile Software Engineer to help build and maintain the Bluevine mobile application. This role is for a highly skilled individual passionate about developing top-tier mobile solutions.

Key Responsibilities:

• Design and build cutting-edge mobile applications, utilizing a diverse set of languages and tools.
• Spearhead the creation of scalable, repeatable, and automated processes for application build, testing, and deployment.
• Manage and execute projects across the full software development lifecycle.
• Conduct thorough code reviews to ensure quality, accuracy, and optimal functionality.
• Stay current with industry trends and recommend innovative technological improvements.
• Partner closely with Product, Design, Backend, and QA teams to deliver high-quality, scalable solutions.

What You'll Bring:

• Minimum of 5 years of professional Android development experience.
• Proficiency with Kotlin and Coroutines.
• Solid understanding of Jetpack Compose.
• Proven expertise in designing and developing components that are scalable, reusable, and easily testable.
• Experience in integrating applications with server-side RESTful APIs.
• Exceptional attention to detail, a strong sense of ownership, a commitment to high-quality work, and the ability to consistently meet project deadlines.
• A capacity for rapid learning of new technologies and adaptability in a dynamic development environment.

Preferred Qualifications (Bonus Points):

• Experience with MVVM and Clean Architecture patterns.
• Familiarity with Continuous Integration/Continuous Deployment (CI/CD) pipelines for mobile applications.
• Experience with automated testing frameworks specifically for Android.
• Previous experience in the fintech or banking industry.

This is a hybrid role. At Bluevine, we pride ourselves on our collaborative culture, which we believe is best maintained through in-person interactions and a vibrant office environment. All of our offices have reopened in accordance with local guidelines, and are following a hybrid model. In-office days will be determined by location and discipline.

About the Role:

As a Senior iOS Engineer, you will be a key contributor to the Bluevine mobile application within the dedicated iOS team. This role involves building and maintaining high-quality features that enhance our user experience.

Key Responsibilities

• Develop, own, and deliver high-quality iOS features end-to-end, from initial design and implementation through testing and release.
• Utilize modern Apple frameworks, primarily SwiftUI, for feature development.
• Work closely with cross-functional teams (Product, Design, Backend, and QA) to build robust and scalable solutions.
• Drive the implementation and evolution of modern app architecture and uphold best practices.
• Ensure the overall quality, performance, stability, and security of the codebase.
• Actively participate in code reviews, contribute to technical decision-making, and mentor peers.

Required Skills & Experience

• 5+ years of dedicated experience in iOS development.
• Strong practical experience with SwiftUI and current iOS frameworks.
• Proficiency in utilizing Swift Concurrency (async/await) and Combine for advanced asynchronous programming.
• Demonstrated ability to take full, end-to-end ownership of features.
• Proven system-level thinking and the capacity to make sound technical decisions.
• Exceptional teamwork and interpersonal communication skills.
• A strong commitment to producing stable, high-quality code and a passion for continuous learning.

Preferred Qualifications (Bonus Points):

• Familiarity with established architectural patterns like MVVM or Clean Architecture.
• Experience in setting up and managing CI/CD pipelines for mobile applications.
• Prior experience with iOS automated testing frameworks (e.g., XCTest, XCUITest).
• Experience within the fintech or banking industry.

This is a hybrid role. At Bluevine, we pride ourselves on our collaborative culture, which we believe is best maintained through in-person interactions and a vibrant office environment. All of our offices have reopened in accordance with local guidelines, and are following a hybrid model. In-office days will be determined by location and discipline.

This is a hybrid role. At Bluevine, we pride ourselves on our collaborative culture, which we believe is best maintained through in-person interactions and a vibrant office environment. All of our offices have reopened in accordance with local guidelines, and are following a hybrid model. In-office days will be determined by location and discipline.

ABOUT THE ROLE:
We are seeking a high-caliber Python Engineer to architect the next generation of our business financing ecosystem. Joining a team defined by technical autonomy, you will specialize in evaluating and deploying cutting-edge, emerging technologies to ensure we are always utilizing the best-in-class stack for our business goals. This is a high-impact, hands-on role centered on designing and scaling production-grade infrastructure that powers our mission-critical backend systems and high-velocity data workflows.

WHAT YOU WILL DO:

• Build, evolve, and maintain machine learning infrastructure that powers Bluevine’s backend and data platforms
• Develop scalable infrastructure services in Python for production environments
• Work closely with data scientists and backend engineers to deliver reliable, high-performance solutions
• Use data and monitoring tools to improve availability, reliability, and sustainability of infrastructure
• Troubleshoot and optimize infrastructure components, including databases and distributed services

WHAT WE ARE LOOKING FOR:

• 5+ years of software development experience
• At least 2+ years of hands-on Python experience in production environments with AI first approach.
• Strong experience building and maintaining infrastructure services
• Experience working in cloud environments (preferably AWS)
• Solid understanding of production systems, scalability, and reliability
• Experience with data engineering tools (e.g. Spark, Kafka, Redshift,Airflow)
• Experience building and maintaining CI/CD and infrastructure pipelines (Docker, Airflow, Jenkins)
• Experience with AWS services.

This is a hybrid role. At Bluevine, we pride ourselves on our collaborative culture, which we believe is best maintained through in-person interactions and a vibrant office environment. All of our offices have reopened in accordance with local guidelines, and are following a hybrid model. In-office days will be determined by location and discipline.

About Bluevine:

Bluevine is building the financial operating system for small businesses. Our banking and lending products help entrepreneurs manage cash flow, access credit, and grow with confidence. Since launching in 2013, Bluevine has served over 850,000 U.S. small businesses and built a global team of 500+ employees across the U.S., Israel, and India. We are backed by Lightspeed Venture Partners, Menlo Ventures, 83North, and Citi Ventures.

About the Role

Bluevine is hiring a Senior Sales Manager – Lending & Credit to lead all Lending Sales execution from India. This role owns the performance, development, and scale of our entire India-based Sales Associate organization, responsible for selling lending and credit products to both new and existing U.S. small business customers.

This is a leadership role with direct accountability for revenue outcomes, sales execution rigor, and team performance. You will lead frontline sales associates, partner closely with U.S. leadership, and play a critical role in scaling Bluevine’s lending business efficiently and responsibly.

What You’ll Do

Sales Leadership & Revenue Ownership

• Own lending revenue, repeat usage, and portfolio growth driven by India-based sales teams.
• Lead teams selling to both new prospects and existing customers across Bluevine’s lending and credit products.
• Set clear goals, quotas, and KPIs; drive disciplined execution through regular pipeline reviews, forecasting, and performance management.
• Translate revenue goals into clear sales strategies, priorities, and operating rhythms.

People Leadership & Team Development

• Lead, coach, and develop a large, high-performing organization of Sales Associates and Team Leads
• Hire, onboard, and ramp talent at scale in partnership with Recruiting and Enablement.

Operational Excellence & Insights

• Establish and maintain strong sales operating discipline: playbooks, processes, tooling, and documentation.
• Use data to identify trends, risks, and opportunities across funnels, cohorts, and portfolios.
• Ensure adherence to lending policies, regulatory requirements, and internal risk standards.
• Continuously improve sales productivity, efficiency, and quality.
  
  

Global & Cross-Functional Partnership

• Act as a key partner to the U.S.-based Head of Sales and senior leadership.
• Collaborate closely with Product, Risk, Legal, Compliance, Enablement, and Analytics teams.
• Support scaling initiatives as Bluevine expands its lending and credit offerings.

What We’re Looking For

• 10+ years of experience in sales, relationship management, or revenue leadership.
• 5+ years of experience leading large frontline sales teams and/or managers.
• Excellent communication skills and experience working with global stakeholders.
• Prior experience in start-ups highly preferred, hustle and get-stuff done mentality
• Bachelor’s degree required; MBA preferred.

 Why Join Bluevine

• Opportunity to lead and shape a critical revenue-driving function in a high-growth fintech.
• Work closely with senior leaders and global teams.
• Strong culture focused on ownership, impact, and continuous learning.
• Competitive compensation, benefits, and career growth opportunities.