BetterHelp is the world’s largest online therapy service, facilitating millions of video sessions, voice calls, chats, and messages between therapists and members every month. Since 2013, our network of over 30,000 licensed, accredited, and board-certified therapists have helped more than 4,000,000 people face life’s challenges and improve their mental health.
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BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy in across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution.
As the Clinical Quality Assurance Specialist at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way.
We are seeking a meticulous Clinical Quality Assurance Specialist to join our clinical operations team and ensure the highest standards of clinical documentation and care delivery across our insurance-covered services. This role is critical to maintaining BetterHelp's clinical excellence and regulatory compliance as we expand our insurance partnerships and serve clients through value-based care arrangements.
As a key member of our quality assurance team, you will conduct comprehensive clinical chart audits, evaluate adherence to evidence-based treatment standards, and support the operational excellence of our quality review processes. This position requires exceptional attention to detail, strong clinical judgment, and the ability to identify opportunities for clinical improvement while ensuring compliance with insurance requirements and regulatory standards.
Reporting to the practice management team lead, this role offers the opportunity to directly impact the quality of care delivered to thousands of clients while supporting BetterHelp's mission to make mental health care accessible and effective for everyone.
Clinical Chart Review & Auditing
Quality Assurance Operations
Compliance & Standards Management
Yes. We operate on PST and candidates in any time zone are welcome to apply. We ask employees to travel to our San Jose, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships. Travel expenses are covered and reasonable accommodations are made for those under unique circumstances who cannot travel.
Required Qualifications
Preferred Qualifications
The base salary range for this position is $75,000 - $98,000. In addition to the base salary, this position is eligible for a performance bonus and the extensive benefits listed here (subject to eligibility requirements): Teladoc Health Benefits 2025. Total compensation is based on several factors – including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable to all full-time positions.
At BetterHelp we thrive on difference and individuality, and as part of the Teladoc Health family, we are proud to be an Equal Opportunity Employer. We never have and never will discriminate against any job candidate or employee due to age, race, ethnicity, religion, sex, color, national origin, gender, gender identity, sexual orientation, medical condition, marital status, parental status, disability, or Veteran status.
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BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy in across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution.
As the Clinical Operations Consultant at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way.
We are looking for a hard-working, passionate, fast-paced individual with experience providing direct clinical care to join our Clinical Operations Team. Our Clinical Operations teammates are the liaison between BetterHelp members, the counselors, and the technology platform; and they consistently help our company to improve efficacy and quality between the three.
You are a self-starter with a growth mindset that spans clinical quality, business development, and the rapid pace of change characteristic of a tech startup. With your experience and opinions from direct clinical care, you are confident in your abilities to apply the best of “what’s working today” in the mental wellbeing sector, while being a vocal proponent of what “red tape” should be eliminated or redesigned to better serve clients and their counseling progress.
This is a role that is primed for extreme individual career growth and development, combined with the opportunity to change how psychological counseling services are accessed both domestically and internationally.
Yes. BetterHelp is based in California but we're a fully remote team. For those outside the US you'll work your local hours and we ask that a portion of your working hours overlap with our US team to ensure effective collaboration. Employees may also be asked to visit our Mountain View, CA office (up to three times per year) to build strong team connections and experience our culture. Travel expenses will be covered, and reasonable accommodations will be made for those with unique travel challenges.
At BetterHelp we thrive on difference and individuality, and as part of the Teladoc Health family, we are proud to be an Equal Opportunity Employer. We never have and never will discriminate against any job candidate or employee due to age, race, ethnicity, religion, sex, color, national origin, gender, gender identity, sexual orientation, medical condition, marital status, parental status, disability, or Veteran status.
Ready to apply?
Apply to BetterHelpShare this job
BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service – providing affordable and convenient therapy in 210 countries and over 60 languages across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution.
As a Clinical Operations Manager - Germany at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way.
We are looking for a hard-working, passionate, fast-paced individual with experience providing direct clinical care to join our Clinical Operations Team. Our Clinical Operations teammates are the liaison between BetterHelp members, the counselors, and the technology platform; and they consistently help our company to improve efficacy and quality between the three.
You are a self-starter with a growth mindset that spans clinical quality, business development, and the rapid pace of change characteristic of a tech startup. With your experience and opinions from direct clinical care, you are confident in your abilities to apply the best of “what’s working today” in the mental wellbeing sector, while being a vocal proponent of what “red tape” should be eliminated or redesigned to better serve clients and their counseling progress.
This is a role that is primed for extreme individual career growth and development, combined with the opportunity to change how psychological counseling services are accessed both domestically and internationally.
BetterHelp is based in California but we're a fully remote team. For those in the EU, you'll work your local hours but ask that a portion of your working hours overlap with our US team to ensure effective collaboration. Employees may also be asked to visit our Mountain View, CA office (up to three times per year) to build strong team connections and experience our culture. Travel expenses will be covered, and reasonable accommodations will be made for those with unique travel challenges.
At BetterHelp we thrive on difference and individuality, and as part of the Teladoc Health family, we are proud to be an Equal Opportunity Employer. We never have and never will discriminate against any job candidate or employee due to age, race, ethnicity, religion, sex, color, national origin, gender, gender identity, sexual orientation, medical condition, marital status, parental status, disability, or Veteran status.
BetterHelp hat es sich zur Aufgabe gemacht, die traditionellen Hürden zur psychologischen Beratung abzubauen und psychische Gesundheitsförderung für alle zugänglicher zu machen. Gegründet im Jahr 2013, sind wir heute der weltweit größte Online-Beratungsservice und bieten bezahlbare, flexible psychologische Beratung in 210 Ländern und über 60 Sprachen an. Unser Netzwerk aus über 30.000 Berater:innen hat bereits Millionen von Menschen dabei unterstützt, Verantwortung für ihr psychisches Wohlbefinden zu übernehmen und ihr Leben nachhaltig zu verändern. Und wir sind noch lange nicht am Ziel: Da der ungedeckte Bedarf an psychologischen Beratungsangeboten weiter wächst, versteht sich BetterHelp als aktiver Teil der Lösung.
Als Clinical Operations Manager:in – Germany bei BetterHelp wirst du Teil eines vielfältigen Teams aus approbierten Psychotherapeut:innen, Ingenieur:innen, Produkt-Expert:innen, Kreativen, Marketing Expert:innen und Führungskräften, die eine gemeinsame Vision teilen: den Zugang zu psychologischer Beratung zu erweitern.
Als Unternehmen im Bereich des mentalen Wohlbefindens nehmen wir auch das psychische Befinden unserer Mitarbeiter:innen sehr ernst. Wir investieren gezielt in Wohlbefinden und berufliche Weiterentwicklung, weil wir wissen, dass unternehmerisches und individuelles Wachstum zusammengehören. Bei BetterHelp kannst du deinen eigenen Weg gestalten, direkt etwas bewirken und wirst täglich gefordert – mit einer unterstützenden Community an deiner Seite.
Wir suchen eine engagierte, belastbare und leidenschaftliche Persönlichkeit mit Erfahrung in der direkten klinischen Arbeit, die unser Clinical Operations Team verstärkt.
Unsere Clinical Operations Kolleg:innen fungieren als Schnittstelle zwischen BetterHelp-Mitgliedern, Berater:innen und der Technologieplattform und tragen kontinuierlich dazu bei, Wirksamkeit und Qualität in diesem Zusammenspiel zu verbessern.
Du bist eine proaktive Persönlichkeit in mit einer Wachstumsmentalität, die klinische Qualität, Geschäftsentwicklung und die Dynamik eines Tech-Startups miteinander verbindet. Mit deiner Erfahrung aus der direkten klinischen Arbeit bringst du fundierte Einschätzungen dazu ein, was im Bereich des mentalen Wohlbefindens heute gut funktioniert – und setzt dich gleichzeitig aktiv dafür ein, bürokratische Hürden abzubauen oder neu zu gestalten, um Klient:innen und deren Beratungsprozess besser zu unterstützen.
Diese Rolle bietet außergewöhnliche Möglichkeiten für individuelles Karrierewachstum und persönliche Entwicklung – verbunden mit der Chance, den Zugang zu psychologischer Beratung national wie international nachhaltig mitzugestalten.
Kann ich remote arbeiten?
BetterHelp hat seinen Sitz in Kalifornien, arbeitet jedoch vollständig remote. Wenn du in der EU tätig bist, arbeitest du zu deinen lokalen Zeiten, wobei ein Teil deiner Arbeitszeit mit dem US-Team überlappen sollte, um eine effektive Zusammenarbeit zu ermöglichen.
Mitarbeiter:innen können außerdem gebeten werden, bis zu dreimal pro Jahr unser Büro in Mountain View, Kalifornien zu besuchen, um die Bindung an das Team zu stärken und unsere Unternehmenskultur kennenzulernen. Reise- und Unterbringungskosten werden übernommen, und für besondere Reisebedürfnisse werden angemessene Lösungen gefunden.
Bei BetterHelp schätzen wir Vielfalt und Individualität. Als Teil der Teladoc-Health-Familie sind wir stolz darauf, ein Equal Opportunity Employer zu sein. Wir diskriminieren weder heute noch in Zukunft Bewerber:innen oder Mitarbeiter:innen aufgrund von Alter, Herkunft, ethnischer Zugehörigkeit, Religion, Geschlecht, Hautfarbe, nationaler Herkunft, Geschlechtsidentität, sexueller Orientierung, Gesundheitsstatus, Familienstand, Elternschaft, Behinderung oder Veteran:innenstatus.
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