This is a great entry point into fleet compliance and serving the trucking industry. You'll work closely with assigned clients to keep them compliant and confident — handling daily data validation, answering questions, resolving issues, and serving as a trusted point of contact. You'll be supported by a knowledgeable management team and given the tools to grow. 

If you're organized, service-minded, and interested in the intersection of transportation regulation and technology, this role is a strong fit. 

WHAT YOU'LL DO 

• Serve as the primary processor for assigned carrier clients — processing and coordinating compliance work, responding promptly and consistently 

• Build reliable, positive working relationships that clients can count on 

• Investigate and resolve inquiries and issues related to products and services 

• Support other customer-facing teams and guide clients through compliance platforms and internal tools; provide coaching as needed 

• Stay current on federal and state regulations affecting carrier compliance 

• Perform daily data validation and quality control to proactively catch issues before they reach clients 

• Collaborate with team members and other departments to share knowledge and improve outcomes 

Many team members in this role grow into senior compliance, account management, or operations positions — we invest in promoting from within.  

WHAT WE'RE LOOKING FOR 

• Strong written and verbal communication skills; warm, professional, and results-oriented 

• Comfortable managing multiple priorities and working with a variety of client personalities 

• Ability to work independently and exercise good judgment on client matters 

• Proficiency with Microsoft 365, Word, and Excel 

• Detail-oriented and comfortable working in a focused, desk-based environment using several SaaS platforms 

• Adaptable — regulations change, procedures evolve, and you take it in stride  

TOOLS YOU'LL USE 

You'll work in Fleetworthy's compliance and client management platforms, as well as standard productivity tools including Microsoft 365. Full training is provided — no prior experience with our systems is required. 

Under general supervision, provide excellent service to the organization's customers by staying on top of compliance standards and regulations and keeping carriers up to date and compliant through daily data validation, quality control, addressing and resolving inquires, and problem solving to reach the best possible outcome keeping both customer satisfaction and organization in mind. 

Job Duties

• Responds in a timely manner to all communications from assigned clients.
• Maintains a positive and reliable relationship with their assigned clients.
• Addresses and resolves customers inquires, problems and complaints regarding products and services. Works with the appropriate team members and management on effective resolutions. 
• Utilizes the appropriate programs and tools to aid in client success, provides coaching and assistance as needed regarding operating platforms. 
• Stays apprised of regulations and internal procedures, works with team members and management to provide the optimal and accurate service possible. 
• Maintains confidentiality on all personally identifiable information (PII) and related matters. Follows appropriate policies and communication channels to maintain privacy. 
• Communicates and shares job knowledge to others, contributes to a positive team dynamic and inter-departmental success. 
• Performs other duties as assigned or requested based on skill set. 
• Maintains a consistent schedule/presence both with availability for clients and in participating in team or company activities. 

Experience

• High School diploma with one year of customer service experience preferred. 
• Excellent customer service, communication (verbal and written), and collaboration skills, along with being friendly, personable and results oriented. 
• Ability to exercise independent judgement with respect to matters of significance. 
• Must be able to multi-task and be comfortable working with a  variety of personalities including clients and co-workers. 
• Knowledge with Microsoft Office suite including Outlook 365, Word, and Excel.
• Ability to learn, understand and utilize the company and department systems.
• Openness to various processes and procedures, changing regulations and fluctuating expectations depending on element of task required. 
• Ability to sit at desk for extended periods of time, proficient typing skills, engaging with virtual screen as primary function of daily work. 

Work Location

• In office. This is not a remote position. 

What's in it for you?

• An amazing benefits package so you can rest assured your needs are taken care of.
• Paid time off so you can have time to relax and experience a healthy work-life balance.
• Monday to Friday schedule with regular hours.

The Manager of Shared Services Operations leads a high-impact team responsible for centralized operational functions that support Implementation, Services, and Compliance across the organization. This role owns end-to-end workflows for mail processing, driver and asset data management, system configuration builds, document imaging, and cross-functional operational support. 

This leader ensures accuracy, scalability, compliance, and continuous improvement across a function processing tens of thousands of documents annually and resolving 10,000+ tickets per year, while serving as a critical backbone to client onboarding and ongoing service delivery   

Key Responsibilities 

People & Team Leadership 

• Lead, coach, and develop the Shared Services team, including workload prioritization, performance management, and career development 

• Establish clear operating rhythms, SLAs, and accountability across a high-volume transactional environment 

• Foster a culture of quality, ownership, and continuous improvement 

Operational Ownership 

• Own centralized operational services including: 

• Mail room intake, scanning, Salesforce cataloging, and distribution 

• Driver data management (document imports, qualification files, status updates) 

• Asset data management (registrations, title retention, asset status lifecycle) 

• Physical document warehousing and retention processes 

• Ensure accuracy, completeness, and compliance across all document and data workflows 

Implementation & Services Support 

• Partner closely with Implementation and Services teams to support: 

• Job class builds and tracked document settings 

• Driver and asset list imports 

• EFleet form builds and updates 

• Client manuals and sample file reviews 

• Act as an escalation point for complex or high-risk cases impacting go-live or client operations 

Systems & Process Excellence 

• Oversee work executed in CPSuite, Salesforce, JIRA, and document imaging systems 

• Identify process gaps, automation opportunities, and efficiency improvements 

• Standardize workflows and documentation to enable scale and consistency 

Compliance & Risk Management 

• Ensure proper handling and retention of sensitive data (PII, driver records, titles, POAs) 

• Maintain audit-ready processes for document storage, release, and lifecycle management 

• Partner with Legal, Compliance, and Security as needed 

Cross-Functional Collaboration 

• Serve as a trusted operational partner across Implementation, Services, Fuel Tax, and Product teams 

• Provide operational insights, metrics, and recommendations to leadership  

Qualifications 

Required 

• 2+ years of experience in operations, shared services, or process-driven environments 

• Strong process design, documentation, and continuous improvement mindset 

• Comfort working across multiple systems and workflows simultaneously 

Preferred 

• Familiarity with Salesforce, JIRA, or similar workflow/ticketing systems 

We are seeking a detail‑oriented, fast‑paced, and relationship‑driven Talent Experience (TX) Specialist to facilitate recruiting and hiring across our organization. This role is responsible for managing multiple open requisitions simultaneously, sourcing quality candidates at scale, and delivering exceptional candidate and hiring‑manager experiences. The ideal candidate thrives in a dynamic environment, is highly organized, and has a passion for matching great people with great opportunities.

Key accountabilities include:

• Manage recruiting for a busy portfolio of open roles across multiple departments with speed, accuracy, and quality.
• Collaborate with hiring managers and Strategic People Partners to understand role requirements and ideal candidate profiles.
• Identify and implement effective recruiting strategies aligned to organizational need.
• Source active and passive candidates using a variety of search methods to build a robust candidate pipeline such as job boards, social platforms, referral networks, community partnerships, hiring fairs, and direct outreach.
• Screen high volumes of applicants daily to identify qualified candidates efficiently.
• Conduct first interviews, assess candidate fit, and move applicants through the hiring pipeline in a timely manner.
• Schedule interviews, assist with interview question preparation and support Hiring Managers through the process.
• Conduct thorough reference checks and facilitate the offer process.
• Foster an exceptional candidate experience, communicating regularly with applicants, providing clear information and setting expectations at each stage.
• Showcase the company’s reputation as a best place to work and provide organizational information, opportunities, and benefit information.
• Ensure all applicants participate in required assessment process and results are tracked and uploaded into candidate file.
• Maintain accurate and up‑to‑date information in Greenhouse, our applicant tracking system.
• Track and monitor key recruiting metrics including Time to Fill, Cost per Hire, Source of Hire, and Offer Acceptance Rate.
• Ensure all recruitment activities comply with employment legislation, internal policies, and company requirements.
• Identify opportunities to streamline workflows and improve efficiency. 

Qualifications

Required:

• 3+ years of recruiting experience, preferably with a search agency and/or in a high‑volume or fast‑paced environment.
• Proficiency with Greenhouse ATS and sourcing tools.
• Bachelor’s degree in business administration, Human Resources, or relevant field.
• Ability to conduct different modes of interviews (structured, competency-based, etc.) and various interview processes (virtual, in person, etc).
• Demonstrated ability to manage multiple requisitions and competing priorities.
• Strong screening and interviewing skills.
• Excellent communication, relationship building, and negotiating skills.
• High level of organization, attention to detail, and follow-through.
• Good working knowledge of employment law and legislation, in addition to recruiting trends and best practices
• Demonstrates Fleetworthy’s company values 

Preferred:

• Demonstrable experience in high volume customer facing, sales and technology recruiting
• Background working with hiring events, job fairs, and other sourcing campaigns. 

Additional Information:

This role will be required to facilitate in-person meetings and interviews onsite in Madison location.

Why Join Us?

• High-impact role with the opportunity to shape our growing workforce.
• Supportive People & Culture team focused on collaboration and continuous improvement.
• Fast-paced, rewarding environment where you can see the results of your work immediately.