This is a great entry point into fleet compliance and serving the trucking industry. You'll work closely with assigned clients to keep them compliant and confident — handling daily data validation, answering questions, resolving issues, and serving as a trusted point of contact. You'll be supported by a knowledgeable management team and given the tools to grow. 

If you're organized, service-minded, and interested in the intersection of transportation regulation and technology, this role is a strong fit. 

WHAT YOU'LL DO 

• Serve as the primary processor for assigned carrier clients — processing and coordinating compliance work, responding promptly and consistently 

• Build reliable, positive working relationships that clients can count on 

• Investigate and resolve inquiries and issues related to products and services 

• Support other customer-facing teams and guide clients through compliance platforms and internal tools; provide coaching as needed 

• Stay current on federal and state regulations affecting carrier compliance 

• Perform daily data validation and quality control to proactively catch issues before they reach clients 

• Collaborate with team members and other departments to share knowledge and improve outcomes 

Many team members in this role grow into senior compliance, account management, or operations positions — we invest in promoting from within.  

WHAT WE'RE LOOKING FOR 

• Strong written and verbal communication skills; warm, professional, and results-oriented 

• Comfortable managing multiple priorities and working with a variety of client personalities 

• Ability to work independently and exercise good judgment on client matters 

• Proficiency with Microsoft 365, Word, and Excel 

• Detail-oriented and comfortable working in a focused, desk-based environment using several SaaS platforms 

• Adaptable — regulations change, procedures evolve, and you take it in stride  

TOOLS YOU'LL USE 

You'll work in Fleetworthy's compliance and client management platforms, as well as standard productivity tools including Microsoft 365. Full training is provided — no prior experience with our systems is required. 

Under general supervision, provide excellent service to the organization's customers by staying on top of compliance standards and regulations and keeping carriers up to date and compliant through daily data validation, quality control, addressing and resolving inquires, and problem solving to reach the best possible outcome keeping both customer satisfaction and organization in mind. 

Job Duties

• Responds in a timely manner to all communications from assigned clients.
• Maintains a positive and reliable relationship with their assigned clients.
• Addresses and resolves customers inquires, problems and complaints regarding products and services. Works with the appropriate team members and management on effective resolutions. 
• Utilizes the appropriate programs and tools to aid in client success, provides coaching and assistance as needed regarding operating platforms. 
• Stays apprised of regulations and internal procedures, works with team members and management to provide the optimal and accurate service possible. 
• Maintains confidentiality on all personally identifiable information (PII) and related matters. Follows appropriate policies and communication channels to maintain privacy. 
• Communicates and shares job knowledge to others, contributes to a positive team dynamic and inter-departmental success. 
• Performs other duties as assigned or requested based on skill set. 
• Maintains a consistent schedule/presence both with availability for clients and in participating in team or company activities. 

Experience

• High School diploma with one year of customer service experience preferred. 
• Excellent customer service, communication (verbal and written), and collaboration skills, along with being friendly, personable and results oriented. 
• Ability to exercise independent judgement with respect to matters of significance. 
• Must be able to multi-task and be comfortable working with a  variety of personalities including clients and co-workers. 
• Knowledge with Microsoft Office suite including Outlook 365, Word, and Excel.
• Ability to learn, understand and utilize the company and department systems.
• Openness to various processes and procedures, changing regulations and fluctuating expectations depending on element of task required. 
• Ability to sit at desk for extended periods of time, proficient typing skills, engaging with virtual screen as primary function of daily work. 

Work Location

• In office. This is not a remote position. 

What's in it for you?

• An amazing benefits package so you can rest assured your needs are taken care of.
• Paid time off so you can have time to relax and experience a healthy work-life balance.
• Monday to Friday schedule with regular hours.