Here at BenchPrep, we’re paving our own path to success in a new and growing field. We strive to learn every day, whether we’re creating content or our latest study tool. Our creative spirit rewards risk-taking, and our collaborative culture provides transparency and meaningful feedback. We’re committed to helping students learn better, and that starts in our office....
Pick a job to read the details
Tap any role on the left — its description and apply link will open here.
Job Name: Strategic Success Manager
Department: Customer Success
About Us:
At BenchPrep, we are committed to revolutionizing learning by delivering the most advanced and flexible learning experience for certification, credentialing, test prep, continuing education, and training. Our learning platform helps associations, credentialing bodies and training companies deliver a highly engaging and effective learning experience for individuals looking to advance their careers. We incorporate the latest in learner-centered technology, including personalization, gamification, data science, usability and omni-channel delivery. The number of learners using our cloud-based learning platform has grown significantly, reaching nearly 12 million humans around the world in 2024, a testament to the success and impact of our innovative learning solutions.
Role Overview:
As a key member of our Customer Success organization, the Strategic Success Manager (SSM) plays a vital role in renewing and growing our customer relationships. You will strategically manage customer accounts, focusing on long-term business goals, contracts, renewals, and upsell opportunities. By building and maintaining strong relationships with decision-makers, you will ensure our customers derive ongoing value from our solutions and are set up for continued success.
The SSM is the primary point of contact for strategic business engagements and manages less frequent but impactful touchpoints like Quarterly Business Reviews (QBRs) and contract discussions. You will work closely with internal teams, including Sales, Product, and Support, to deliver on customer expectations while driving revenue growth.
Strategic Success Manager vs Customer Success Manager
We are hiring for both key and critical roles on the Customer team. So what’s the difference?
Strategic Success Managers:
Customer Success Managers:
Key Responsibilities:
Renewals and Growth:
Strategic Account Management:
Collaboration and Feedback:
Key Impact Metrics:
Required/Preferred Skills and Experience:
Travel Requirements: Willingness to travel to customer locations and company retreats as needed (up to 50%).
At BenchPrep, we value our differences, and we encourage all to apply—especially those whose identities are traditionally underrepresented in tech. Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria. We strongly encourage you to apply if you’re interested and even if you don’t meet 100% of the listed requirements. We’d be excited to see how you can boast our team with your unique experience.
Life at BenchPrep:
We work at BenchPrep because we’re dedicated to the mission and each day we have an opportunity to be challenged and learn. We work hard and have lots of fun. Culture is our lifeline at BenchPrep. We celebrate our people, both professionally and personally. We care about learning so much that we offer employees annual stipend dollars to develop their skills so they can continue to operate everyday with new skills. It’s no wonder we’ve been selected so often on various Best Places to Work lists!
Flexibility:
We’re a remote-first company that empowers our team to work where they thrive. We hire talent from across the U.S., embracing the flexibility and inclusivity that remote work offers. Our interviews, onboarding, and daily collaboration happen virtually, with intentional moments for connection.
While remote work is our foundation, we also believe in the value of in-person collaboration. That’s why we host “Together Weeks” each year at our Chicago office—three days of learning, innovation, and celebration with the entire team. These gatherings help strengthen relationships and fuel creativity while maintaining the flexibility of remote work year-round.
Comp & Benefits:
This role offers flexibility in terms of experience and expertise. Throughout the interview process, we’ll evaluate your background to determine where you align within our compensation range. The salary range for this position is between $90,000 - 105,000 plus commission. Please note this refers to the amount BenchPrep is willing to pay at the time of this posting.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please note, we are unable to accept applications from candidates outside of the US at this time.
#BI-Remote
#LI-Remote
Ready to apply?
Apply to BenchPrep
Job Name: Associate Customer Success Manager
Department: Customer Success
About Us:
At BenchPrep, we are committed to revolutionizing learning by delivering the most advanced and flexible learning experience for certification, credentialing, test prep, continuing education, and training. Our learning platform helps associations, credentialing bodies and training companies deliver a highly engaging and effective learning experience for individuals looking to advance their careers. We incorporate the latest in learner-centered technology, including personalization, gamification, data science, usability and omni-channel delivery. The number of learners using our cloud-based learning platform has grown significantly, reaching nearly 12 million humans around the world in 2024, a testament to the success and impact of our innovative learning solutions.
Role Overview:
As a Customer Success Associate (CSA), you will be a key member of BenchPrep’s Customer Success organization, responsible for owning and managing a portfolio of SMB customers. You will serve as the primary point of contact and be fully accountable for the success of your accounts—including product adoption, customer satisfaction, renewal, and growth.
This role is ideal for someone earlier in their Customer Success career who is ready to take full ownership of customer relationships while continuing to build strategic and technical expertise. You will manage a larger volume of SMB accounts, driving day-to-day engagement, identifying opportunities for expansion, and leading renewal conversations.
The CSA plays a critical role in delivering a high-quality customer experience while ensuring customers realize value from the BenchPrep platform. You will develop deep product knowledge, proactively manage account health, and take ownership of driving retention and growth across your portfolio.
Strategic Success Manager vs Customer Success Manager
We are hiring for both key and critical roles on the Customer team. So what’s the difference?
Strategic Success Managers:
Customer Success Managers:
Key Responsibilities:
What Success Looks Like
Key Impact Metrics:
Required/Preferred Skills and Experience:
Travel Requirements: Willingness to travel to customer locations and company retreats as needed (up to 30%).
At BenchPrep, we value our differences, and we encourage all to apply—especially those whose identities are traditionally underrepresented in tech. Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria. We strongly encourage you to apply if you’re interested and even if you don’t meet 100% of the listed requirements. We’d be excited to see how you can boast our team with your unique experience.
Life at BenchPrep:
We work at BenchPrep because we’re dedicated to the mission and each day we have an opportunity to be challenged and learn. We work hard and have lots of fun. Culture is our lifeline at BenchPrep. We celebrate our people, both professionally and personally. We care about learning so much that we offer employees annual stipend dollars to develop their skills so they can continue to operate everyday with new skills. It’s no wonder we’ve been selected so often on various Best Places to Work lists!
Flexibility:
We’re a remote-first company that empowers our team to work where they thrive. We hire talent from across the U.S., embracing the flexibility and inclusivity that remote work offers. Our interviews, onboarding, and daily collaboration happen virtually, with intentional moments for connection.
While remote work is our foundation, we also believe in the value of in-person collaboration. That’s why we host “Together Weeks” each year in Chicago—three days of learning, innovation, and celebration with the entire team. These gatherings help strengthen relationships and fuel creativity while maintaining the flexibility of remote work year-round.
Comp & Benefits:
This role offers flexibility in terms of experience and expertise. Throughout the interview process, we’ll evaluate your background to determine where you align within our compensation range. The salary range for this position is between $65,000 - 80,000 plus commission. Please note this refers to the amount BenchPrep is willing to pay at the time of this posting.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please note, we are unable to accept applications from candidates outside of the US at this time.
#BI-Remote
#LI-Remote
Ready to apply?
Apply to BenchPrep
Senior Director of Product Management
Reports to: CEO
About Us:
At BenchPrep, we are committed to revolutionizing learning by delivering the most advanced and flexible learning experience for certification, credentialing, test prep, continuing education, and training. Our learning platform helps associations, credentialing bodies and training companies deliver a highly engaging and effective learning experience for individuals looking to advance their careers. We incorporate the latest in learner-centered technology, including personalization, gamification, data science, usability and omni-channel delivery. The number of learners using our cloud-based learning platform has grown significantly, reaching nearly 12 million humans around the world in 2024, a testament to the success and impact of our innovative learning solutions.
Role Overview
BenchPrep is hiring an execution-first product leader to translate strategy into a clear, prioritized, and delivery-ready roadmap, lead and develop a team, drive predictable, on-time delivery in partnership with Engineering, and ensure launches lead to real adoption, commercial impact, and measurable outcomes.
This leader will establish strong planning and decision-making cadences, foster clarity and alignment across cross-functional stakeholders, and build a team culture rooted in accountability, customer focus, and follow-through.
This role is ideal for someone who is hands-on and rigorous and thrives on consistently shipping high-quality product while maintaining a sharp focus on outcomes such as adoption and revenue impact.
What you'll do in the role:
What you can expect:
How you’ll become successful:
Skills & Experiences We Value:
Travel Requirements: Willingness to travel to customer locations and company retreats as needed (approximately 3-5 per year).
At BenchPrep, we value our differences, and we encourage all to apply—especially those whose identities are traditionally underrepresented in tech. Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria. We strongly encourage you to apply if you’re interested and even if you don’t meet 100% of the listed requirements. We’d be excited to see how you can boast our team with your unique experience.
Life at BenchPrep:
We work at BenchPrep because we’re dedicated to the mission and each day we have an opportunity to be challenged and learn. We work hard and have lots of fun. Culture is our lifeline at BenchPrep. We celebrate our people, both professionally and personally. We care about learning so much that we offer employees annual stipend dollars to develop their skills so they can continue to operate everyday with new skills. It’s no wonder we’ve been selected so often on various Best Places to Work lists!
Flexibility:
We’re a remote-first company that empowers our team to work where they thrive. We hire talent from across the U.S., embracing the flexibility and inclusivity that remote work offers. Our interviews, onboarding, and daily collaboration happen virtually, with intentional moments for connection.
While remote work is our foundation, we also believe in the value of in-person collaboration. That’s why we host “Together Weeks” each year in Chicago — three days of learning, innovation, and celebration with the entire team. These gatherings help strengthen relationships and fuel creativity while maintaining the flexibility of remote work year-round.
Comp & Benefits:
This role offers flexibility in terms of experience and expertise. Throughout the interview process, we’ll evaluate your background to determine where you align within our compensation range. The salary range for this position is between $190,000 - $210,000, and is set based on Chicago market data. Please note this refers to the amount BenchPrep is willing to pay at the time of this posting.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please note, we are unable to accept applications from candidates outside of the US at this time.
#BI-Remote
#LI-Remote
Ready to apply?
Apply to BenchPrep
We’re looking for a Learning Solutions Coordinator (Contract) to support our Senior Learning Solutions Specialist in delivering high-quality course implementations on the BenchPrep platform. This is a part-time, contract role (10–20 hours/week) ideal for someone early in their career who is interested in learning design, edtech, or client delivery.
This role is focused on execution, coordination, and quality assurance, helping ensure customer projects run smoothly while enabling our senior team to focus on strategic consulting and client engagement.
You’ll work closely with our Senior Learning Solutions Specialist to support multiple customer projects, including:
Project Coordination & Execution
Course Build & Platform Support
Quality Assurance
Client & Team Support
This is a junior-level role, so we’re prioritizing aptitude, adaptability, and mindset over direct experience.
Core Skills
Nice to Have
This role is a great opportunity to gain hands-on experience in:
You’ll work closely with an experienced specialist and gain exposure to real customer implementations from day one.
Ready to apply?
Apply to BenchPrep
As an Implementation Manager on the Professional Services team, you will be responsible for leading and managing software implementation-related projects for new and existing customers.
You will collaborate closely with multiple resources and customers to manage and deliver project outcomes. This requires project management responsibilities, product expertise and working closely and collaboratively with customers to design and deliver product solutions. You are expected to be a trusted consultant and advisor to customers in implementing all aspects of the BenchPrep platform.
The mission of the Professional Services team is to help our customers launch and grow on the BenchPrep platform. Ultimately, supporting business goals via NRR services, ARR services, and high customer satisfaction scores in support of renewals.
In this role, you will:
Skills and experiences we value:
Performance metrics include:
The range for this role is $40 - $60 per hour
Ready to apply?
Apply to BenchPrep
Cookies & analytics
This site uses cookies from third-party services to deliver its features and to analyze traffic.