Role: Technical Director of Operations

Location: Hayes Valley, San Francisco, CA

Basic Job Details

Job Type: Full Time
Work Model: Hybrid
Remote Days: Monday & Friday
Office Days: Tuesday, Wednesday, Thursday

Job Description

We’re looking for our first Technical Support Leader to own the vision, strategy, and execution of Baton’s Production Support function, ensuring platform reliability, operational excellence, and exceptional customer experiences as we scale. You’ll lead and grow a team of Production Support Engineers, and establish Baton’s technical support function as a strategic partner to Engineering, Product, and Customer Success. This role blends strategic execution, people leadership, and operational rigor. This is ideal for someone who thrives in ambiguity, enjoys building from 0-1, and cares deeply about reliability, customers, and engineering velocity.

Responsibilities

• Leadership & Team Development:
  • Lead and mentor a high-performing Production Support Engineering team, fostering a culture of ownership, empathy, and continuous improvements
  • Build and execute hiring, onboarding, and career development plans, establishing clear pathways for growth
  • Create structured onboarding programs to accelerate context-building on Baton's products, tech stack, and business logic
  • Foster deep integration between PSE and core engineering teams, breaking down silos and enabling knowledge sharing
• Operational Excellence:
  • Design and implement comprehensive runbooks, processes, and operational documentation
  • Establish and manage SLAs and key metrics (uptime, response time, resolution time, CSAT), driving continuous improvement through data
  • Own customer and operator communication during incidents, ensuring clear, timely, and empathetic updates during outages and degradations
  • Leverage customer insights, telemetry, and support trends to proactively detect issues, automate solutions, and advance support tooling
  • Partner with Engineering to validate new features, run bug bashes, create E2E/integration tests in response to incidents, and support pre-onboarding QA for customer migrations
• Strategic Initiatives:
  • Define the team’s charter, transforming Production Support towards a hybrid Site Reliability Engineering (SRE) / Technical Solutions Engineering model
  • Partner with Engineering and Product leadership to influence platform reliability, observability tooling, and self-service capabilities—ensuring Baton's infrastructure can scale to support Ryder's 50K+ customers
  • Define and execute a roadmap toward 24x7 coverage, reducing external help desk dependencies as the business scales
  • Establish processes for the PSE team to take on customer-specific technical solutions, configuration changes, and lightweight operational fixes—protecting engineering bandwidth for strategic roadmap work
  • Champion exceptional customer experiences: Use incident trends and customer feedback to drive platform improvements that prevent future issues and increase customer satisfaction

Minimum Qualifications

• 7+ years of experience in technical support, DevOps, or Site Reliability Engineering
• 5+ years of experience managing and scaling production support teams in high-growth B2B SaaS
• Strong technical background with deep understanding of cloud infrastructure, CI/CD, containerization (Kubernetes, Docker), and observability tools
• Hands-on experience with monitoring and alerting systems (Prometheus, Grafana, Sentry, DataDog, etc.)
• Track record of building 0-to-1 support functions where you owned both the "what" and the "how"
• Strong program management skills to lead cross-functional initiatives and drive projects to completion
• Proven ability to operate independently in ambiguous environments, defining strategy and executing without extensive guidance from leadership
• Experience operating in enterprise or high-scale B2B SaaS environments where reliability, compliance, and customer SLAs are non-negotiable
• Comfort navigating large, matrixed organizations (experience working across multiple teams, getting alignment, and influencing without authority)
• Deep empathy for customers, with commitment to delivering exceptional support experiences even under pressure

Preferred Qualifications

• Experience in logistics, supply chain, or freight technology
• Background in QA or test automation
• Previous experience building or managing 24x7 support operations
• Experience transitioning support teams toward SRE or Technical Solutions Engineering models
• Front-end experience (React, TypeScript) for handling lightweight UI fixes
• Experience in Fortune 500 or large enterprise tech organizations, particularly in roles requiring cross-functional alignment and executive communication
• Fluent in Spanish

The Perks

• Competitive Base Salary + Cash Bonus Structure
• Annual Company Bonus + Long Term Incentive Plan
• 401k with Matching
• Hybrid Work Schedule
• Hyper-Stable, publicly traded Enterprise
• Medical, Dental, and Vision Health Coverage
• Employee Stock Purchase Program (15% discount to market value)
• Collaborative, Fun, and Tech Forward office in Hayes Valley, San Francisco, CA

Compensation Range: The annual base salary range for this position is $180,000- $230,000*. Compensation will vary based on factors including skill level, proficiencies, transferable knowledge, and experience. In addition to base salary, Baton's full-time employees are eligible for an annual performance bonus.

Role Group Product Manager, Platform

Location Hayes Valley, San Francisco, CA

Basic Job Details

Job Type: Full Time
Work Model: Hybrid
Remote Days: Monday & Friday
Office Days: Tuesday, Wednesday, Thursday

Job Description

We're hiring a Group Product Manager to lead our Platform pod and drive our biggest commercial product bet of 2026. Platform is the layer underneath everything our customers touch — the horizontal services and shared capabilities every other pod builds on top of. It's also where we're standing up new initiatives that take us from internal infrastructure to a competitive market offering.

This is a player-coach role. You'll spend the early innings of this role as the IC PM yourself — owning our platform roadmap end-to-end through launch, including pricing, ICP, GTM partnership, and customer scoping. As the work scales, you'll build out and lead a Platform PM team alongside you. You'll report directly to the Head of Product.

Responsibilities

• Own the work end-to-end. Define the product, the ICP, the GTM motion, and the success metrics. Take new initiatives from the first sketch all the way through to a live customer, with your hands on the work the whole way.
• Build the team when the work calls for it. Start as the IC PM yourself. Bring on the next PMs when the work demands them, not before. Run honest performance conversations, write development plans that actually move people, and hire PMs who raise the bar.
• Make the horizontals compound. Keep our shared platform services shipping on a predictable cadence, with clear commitments to the pods that build on top of them.
• Set the operating rhythm. Own how Platform plans, reviews, and ships. Make the writing — PRDs, strategy docs, retros — strong enough to let the team scale beyond your direct attention.
• Be ready to hold the room with senior Ryder leadership. You'll present product strategy directly to executives at one of the largest logistics businesses in the world. You need to be ready for that conversation on day one.

Minimum Qualifications

• 8+ years in product, with at least 3 of those actively managing PMs
• You've shipped a horizontal or platform product to enterprise customers through a full 0→1→scale arc
• You've been the first or second PM at a startup at some point in your career
• You're comfortable presenting strategy directly to senior enterprise leadership without anyone covering for you
• You're high-tolerance for ambiguity, and you resolve it by writing things down rather than scheduling more meetings

Preferred Qualifications

• Logistics, supply chain, transportation, or fleet domain experience
• You've shipped AI features inside a product, not just used AI tools internally
• You've worked in a Fortune-500-meets-startup environment — selling enterprise from a small team
• You've hired PMs who have become better than you

The Perks

• Competitive Base Salary + Cash Bonus Structure
• Annual Company Bonus + Long Term Incentive Plan
• 401k with Matching
• Hybrid Work Schedule
• Hyper-Stable, publicly traded Enterprise
• Medical, Dental, and Vision Health Coverage
• Employee Stock Purchase Program (15% discount to market value)
• Collaborative, Fun, and Tech Forward office in Hayes Valley, San Francisco, CA

Compensation Range: The annual base salary range for this position is $220,000 - $270,000*. Compensation will vary based on factors including skill level, proficiencies, transferable knowledge, and experience. In addition to base salary, Baton's full-time employees are eligible for an annual performance bonus.

Role: Senior Software Engineer - Full Stack, Technical Lead

Location: Hayes Valley, San Francisco, CA

Basic Job Details

Job Type: Full Time
Work Model: Hybrid
Remote Days: Monday & Friday
Office Days: Tuesday, Wednesday, Thursday

Job Description

We are seeking a Senior Fullstack Engineer who thrives in a fast-paced environment and has an unrelenting passion for building products that users love. The successful candidate will own project milestones and develop in our application, incorporating our stack, which includes Python, React, TypeScript, Postgres, and AWS.

Responsibilities

• Plan and execute project milestones, identifying and mitigating risks and swiftly resolving issues as they arise to deliver high-quality work
• Develop backend application layers and data models, ensuring robust functionality, security, and scalability. Our current tech stack includes Python 3, GraphQL, and FastAPI
• Build and maintain frontend interfaces using React and TypeScript, ensuring an exceptional user experience and high performance across all platforms
• Collaborate with cross-functional teams to understand end-user requirements, create effective project plans, and deliver effective technical solutions
• Mentor and provide feedback to junior team members to promote continuous learning and improvement
• Continually stay up-to-date with industry trends and technologies to ensure our technology stack remains current and competitive

Minimum Qualifications

• 5+ years of full-stack software development experience with web application architecture and design patterns for complex enterprise applications
• Advanced proficiency in Python with a track record of building intuitive, responsive, and fast web interfaces
• Proven experience leading complex technical projects, involving multiple engineers and/or dependencies on other teams
• Experience in managing complex backend services & infrastructure in high-growth environments
• Familiarity with web development best practices, and demonstrated ability to discuss engineering and product tradeoffs
• Proficiency with frontend languages and technologies such as Typescript and React

Preferred Qualifications

• Bachelor’s or Master’s Degree in Computer Science, Engineering, or a related technical field.
• Experience working with AWS or similar cloud-based services
• Experience refactoring and migrating legacy systems
• Strong foundation in first principles thinking to drive problem-solving and innovation

The Perks

• Competitive Base Salary + Cash Bonus Structure
• Annual Company Bonus + Long Term Incentive Plan
• 401k with Matching
• Hybrid Work Schedule
• Hyper-Stable, publicly traded Enterprise
• Medical, Dental, and Vision Health Coverage
• Employee Stock Purchase Program (15% discount to market value)
• Collaborative, Fun, and Tech Forward office in Hayes Valley, San Francisco, CA

Compensation Range: The annual base salary range for this position is $200,000 - $250,000*. Compensation will vary based on factors including skill level, proficiencies, transferable knowledge, and experience. In addition to base salary, Baton's full-time employees are eligible for an annual performance bonus.

Role Senior Product Designer

Location Hayes Valley, San Francisco, CA

Basic Job Details

Job Type: Full Time
Work Model: Hybrid
Remote Days: Monday & Friday
Office Days: Tuesday, Wednesday, Thursday

Job Description

We are looking for a Senior Product Designer to join our growing design team and help build the next-generation freight technology platform. You’ll create user experiences that immediately impact the day-to-day lives of freight planners, dispatchers, and operations teams across Ryder’s network of 50,000+ customers.

We’re looking for someone who’s excited about both UX and UI—eager to solve complex problems and craft elegant, intuitive experiences for workflows that haven’t been rethought in decades. You should be comfortable designing AI-powered, data-dense interfaces, where users need to quickly understand, trust, and act on algorithmic recommendations.

Responsibilities

• Own end-to-end design projects from discovery and research through prototyping, testing, and implementation
• Partner with product managers, engineers, and business stakeholders to translate complex logistics problems into intuitive solutions and clearly advocate for the design rationale behind them
• Design for AI-driven and data-heavy interfaces where clarity and usability directly affect operational decisions
• Maintain and evolve our design system, partnering with engineers to drive adoption and consistent implementation
• Partner closely with key stakeholders to translate business objectives and user insights into innovative and feasible design solutions

Minimum Qualifications

• 5+ years of product design experience (or equivalent) and a track record of shipping meaningful work. Able to speak clearly about your role, decisions, and outcomes.
• Experience designing complex, information-dense products (e.g., operational tools, planning workflows, dashboards, or other systems where speed, accuracy, and clarity matter).
• Strong cross-functional partnership skills. Comfortable collaborating day-to-day with Product and Engineering to shape scope, make tradeoffs, and deliver iteratively.
• A strong sense of ownership and initiative: you proactively spot friction, propose improvements, and follow through without needing heavy oversight.
• Systems-level thinking: you can define a coherent end-to-end experience, then break it into incremental releases that a team can build and iterate on.
• High craft + technical fluency: you can design elegant, usable interfaces for complex workflows, and you work comfortably within real engineering constraints (states, edge cases, data, performance).
• Proficiency in Figma and a practical curiosity about emerging AI tools (LLMs, generative workflows, prototyping/automation) that can improve how you design and how products get built.
• A portfolio that shows end-to-end case studies, problem framing, exploration, decisions/tradeoffs, collaboration, and shipped outcomes (not just visuals).

Preferred Qualifications

• You thrive in fast-moving environments with evolving priorities, and you know how to create clarity amid ambiguity.
• Experience in B2B SaaS or operational domains (logistics/supply chain a plus), designing for real-world constraints and high-frequency users.
• Experience designing for AI-assisted products (recommendations, automation, explainability, trust, and human-in-the-loop workflows).

The Perks

• Competitive Base Salary + Cash Bonus Structure
• Annual Company Bonus + Long Term Incentive Plan
• 401k with Matching
• Hybrid Work Schedule
• Hyper-Stable, publicly traded Enterprise
• Medical, Dental, and Vision Health Coverage
• Employee Stock Purchase Program (15% discount to market value)
• Collaborative, Fun, and Tech Forward office in Hayes Valley, San Francisco, CA

Compensation Range: The annual base salary range for this position is $140,000 - $190,000*. Compensation will vary based on factors including skill level, proficiencies, transferable knowledge, and experience. In addition to base salary, Baton's full-time employees are eligible for an annual performance bonus.

Role: Software Engineer - Infrastructure
Department: Data Platform
Location Hayes Valley, San Francisco, CA

Basic Job Details

Job Type: Full Time
Work Model: Hybrid
Remote Days: Monday & Friday
Office Days: Tuesday, Wednesday, Thursday

Responsibilities

• Design and maintain a robust data streaming and messaging architecture.
• Ownership of our near real-time data streaming platform.
• Act as a technical liaison to ensure alignment of data strategies with business goals.
• Take charge of the entire data landscape, encompassing near real-time data ingestion, sophisticated processing, and efficient data consumption strategies.
• Collaborate closely with data stakeholders to simplify and solve complex data challenges, transforming them into scalable and maintainable technical solutions.
• Everything from developing and maintaining data pipelines, enhancing data models, to refining API layers.

Required Qualifications

• Data Systems Expertise
  • Demonstrates experience with real-time data systems
  • Relational table modeling and Event driven pipeline architecture
  • Working familiarity with SQL: Query Performance Analysis, Optimization, and Construction
• Python Proficiency
  • Advanced proficiency coding in python

Preferred Qualifications

• Bachelor’s or Master’s Degree in Computer Science, Engineering, or a related technical field
• 3-5 years of Software Engineering experience, with a preference for backgrounds in event-driven architecture or real-time data streaming
• Demonstrated interest or experience in the freight and logistics industry, with a keen understanding of its data-driven challenges and opportunities.
• Strong foundation in data analytics and big data technologies, with the ability to leverage these skills to drive insights and operational efficiencies.

The Perks

• Competitive Base Salary
• Annual Company Bonus
• Long Term Cash Incentive Plan
• 401k with Matching
• Hybrid Work Schedule
• Comprehensive Health Coverage
• Hyper-Stable, publicly traded Enterprise
• Employee Stock Purchase Program (15% discount to market value)
• Collaborative, Tech-Forward, Cozy office environment in Hayes Valley

Compensation Range: The annual base salary range for this position is $162,000 - $216,000*

Compensation will vary based on factors including skill level, transferable knowledge, and experience.
Note that the above is not the representation of total compensation, which includes our LTI Package as well.
In addition to base salary, Baton's full-time employees are eligible for an annual company performance bonuses.