What We Do:  

 At Autura, we’re revolutionizing the towing and recovery industry with cutting-edge software that makes a real difference for our customers. From towing service providers to local governments, our tools—like Towing Management Systems, ARIES Dispatch, and Impound solutions—are designed to simplify operations, boost safety, and drive success. Joining Autura means being part of a team that’s passionate about innovation, collaboration, and making the world a little safer and smarter every day. Ready to help us pave the way? 

About the Role 

Autura runs critical customer data across several platforms -- Salesforce, NetSuite, Zendesk, and ThoughtSpot -- and right now those systems don't talk to each other. That’s the challenge this internship is built around.  

As a Data Analytics Intern, you'll work directly with our team to help stitch that data together into a unified view. That means hands-on work in Snowflake as our data warehouse and ThoughtSpot for reporting, alongside the analysis and project coordination needed to get this off the ground. You'll be a real contributor to a meaningful initiative, not just pulling reports in the background. 

This is a good fit if you've had some exposure to working across multiple data systems, enjoy figuring out how disparate pieces connect, and want to build something you can point to when you're done. 

This role is a temporary remote internship reporting directly up to our CFO. We are open to 20-40 hours per week for the summer or as a COOP for 6 months. 

What You'll Be Doing 

• Support the design and buildout of a unified data layer in Snowflake, pulling from Salesforce, NetSuite, Zendesk, and other sources 

• Help document the current state of data across systems and identify gaps and integration opportunities 

• Build and maintain dashboards and reports in ThoughtSpot that surface key customer metrics (churn, CLTV, retention trends, support volume) 

• Clean, validate, and organize data from multiple source systems 

• Help develop and track a project plan for the broader data integration initiative 

• Communicate findings to internal stakeholders in a clear, visually appealing, business-ready format 

About You 

• Pursuing a degree in Data Science, Business Analytics, Statistics, Information Systems, or a related field 

• Comfortable with SQL; Python is a plus 

• Familiar with or curious about tools like Snowflake, ThoughtSpot, Salesforce, NetSuite, or Zendesk -- you don't need experience with all of them, but exposure to stitching data across systems is a strong signal 

• Able to look at a messy data problem and start asking the right questions 

• Proactive, organized, and able to work independently with a distributed team 

• Has examples of prior work -- a project, analysis, or dashboard you built -- that you can walk us through 
• Familiar with AI tools, ideally Claude

About the Role:

At Autura, we're all about the team and looking for individuals who embody empathy, ambition, and a strong team spirit. Right now, we're looking for a Customer Success Manager to join our Customer Success department.

The Customer Success Manager (CSM) is responsible for launching, activating, and retaining a portfolio of Marketplace sellers. This role owns the seller relationship from post-sale handoff through first auctions and into long-term engagement, ensuring sellers are trained, operationally ready, and consistently running successful auctions on Autura Marketplace.

The CSM is the primary owner of seller activation, adoption of best practices, and ongoing retention.

What You’ll Be Doing:

Reporting to the Director of Customer Success, your primary responsibilities will include, but are not limited to the following:

• Seller Launch & Activation: Own the post-sale handoff from Sales through seller launch; ensure sellers are onboarded, trained, operationally ready, and running their first successful auctions.
• Seller Onboarding & Enablement: Educate sellers on Marketplace workflows, listing best practices, inspections, pricing, and auction cadence to ensure they are set up for repeat success.
• Seller Relationship Management: Serve as the primary point of contact for a portfolio of Marketplace sellers; manage day-to-day communication, planning, and ongoing support.
• Seller Retention & Churn Prevention: Proactively monitor seller health, engagement, and auction activity to identify risk and intervene before churn or inactivity occurs.
• Auction Performance Optimization: Work with sellers to improve auction outcomes through better inventory mix, listing quality, timing, pricing strategy, and operational readiness.
• Salesforce Execution: Use Salesforce to execute playbooks, track seller health, and report on activation, retention, and engagement metrics.
• Cross-Sell & Expansion Support: Identify qualified opportunities for additional Autura products or services and route them to the Sales team when
• Escalations & Objection Handling: Handle cancellation requests, objections, and seller issues; coordinate with Ops, Product, and Finance to resolve blockers.
• Stakeholder Management: Build relationships with decision-makers, champions, and day-to-day users within seller organizations.
• Cross-Functional Coordination: Partner with Sales, Marketplace Operations, Product, and Marketing to deliver a seamless seller experience from launch through ongoing operations.
• Feedback Loop: Capture seller feedback, obstacles, and success stories and relay them to the Director of Customer Success to continuously improve the seller journey.

About You:

• Highly organized and able to manage multiple seller relationships at
• Self-driven, proactive, and customer-focused.
• Strong communication and relationship-building
• Comfortable learning and using CRM and marketplace
• Passionate about customer success and service

Who We Are & Benefits:

Autura is committed to providing modernized benefits and cultural perks.

• Competitive pay and annual performance reviews
• Option for 100% fully paid benefits package including health, dental, vision
• 401(k) with a matching company contribution
• Open Paid Time Off
• 100% Remote work

Autura is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives.

We purposefully cultivate a workplace where team members can thrive authentically and tenaciously to innovate, grow, and achieve both individual and shared goals. We recognize that creating an inclusive environment requires continuous effort and a willingness to adapt. As we continue to grow, we will proactively adapt our practices to embrace the diverse future ahead, promoting a culture of opportunity for all.

Equal Opportunity Employer:

We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status

About Autura 

Autura is the leading software platform for the towing and recovery industry, providing purpose-built solutions that help towing operators run more efficient, profitable businesses. Our integrated product suite spans dispatch, impound management, compliance, and payments — giving operators a single platform to manage their entire operation. 

About the Role 
As an Implementation Manager on the Professional Services team, you will be responsible for leading the successful implementation of Autura’s Towing Management System (TMS) software for a wide range of customers, with a primary focus on small to mid-sized towing & recovery businesses. You will serve as the main point of contact for the customer’s onboarding journey from sales to go-live, ensuring they receive the value of the solution. 

This role requires strong organizational skills, the ability to manage multiple concurrent projects, and excellent communication to ensure customer success and product adoption. You’ll thrive in a fast-paced environment where prioritization and time management are key to delivering high-quality implementations at scale. 

What You’ll Be Doing 

• Manage multiple concurrent implementation projects for new and upgrading customers, ensuring timely and successful deployment of Autura’s TMS solutions.  

• Conduct discovery sessions to understand customer operations, define success criteria, and tailor implementation plans accordingly.  

• Set clear expectations with customers and internal stakeholders regarding timelines, responsibilities, and escalation paths.  

• Coordinate cross-functional collaboration between product, support, and customer teams to ensure alignment and transparency.  

• Deliver training sessions and empower customers to use the system autonomously, following best practices and implementation roadmaps.  

• Monitor post-launch usage and ensure a successful handoff to Support Services and Customer Success.  

• Provide technical support and troubleshooting during the implementation phase to ensure a smooth customer experience.  

• Most implementations are conducted remotely, but occasional travel (up to 25%) may be required for key customer engagements, primarily for on-site training and go-live support.  

About You 

• Proven experience in software implementation, customer success, or technical project management, preferably in a SaaS environment.  

• Proven ability to manage multiple projects and stakeholders simultaneously.  

• Excellent verbal and written communication skills.  

• Highly organized with strong attention to detail and a proactive mindset.  

• You leverage AI tools to boost productivity and enhance customer experiences, driving continuous improvement.  

• Comfortable working in a fast-paced, distributed work environment.  

• Passionate about customers, problem-solving, and continuous improvement.  

• Strong understanding of TMS or similar operational software platforms is a plus. 

Please note that this list is not exhaustive, and your job duties and responsibilities may be modified, expanded, or reassigned at the discretion of the company, based on business needs. 

What We Do:  

Autura is towing the line when it comes to revolutionizing how cities, counties, and states use software to revitalize operations for towers, law enforcement, government officials, and vehicle owners. We’re not just driving change; we’re leading it with our innovative SaaS software solutions. Our identity is fueled by four dynamic solutions: Towing, Marketplace, Data, and Parking. Each crafted to tow-tally enhance safety and efficiency at its core. Autura is committed to paving the road to a safer, smarter future for all.  

Our Mission? We’re not just changing lanes; we’re determined to set the industry standard and tow the technology game to the next level.   

About the Role:  

At Autura, we’re all about the team and looking for individuals who embody empathy, ambition, and a strong team spirit. Right now, we’re looking for an Enterprise Account Executive to join our Sales Department.As the Enterprise Account Executive for our Central territory you will have a successful track record of developing key partnerships and to research, identify, pitch, and close new business deals. The position offers a unique opportunity to drive revenue growth and play a critical role in our company’s success.

While this is a remote role, there is expected travel within our Central territory, with a preference for candidates based in Colorado, Texas, or Missouri.

MUST have public safety network and full sale cycle SAAS experience. 

What You’ll Be Doing:  

• Lead the full sales process to close for your designated region    

• Collaborate closely with leadership to identify market demands, uncover growth opportunities, and strengthen product positioning and offerings  

• Implement an engaging, hands-on sales strategy to meet personal and team sales quotas, fostering a culture of active sales participation  

• Establish and deploy essential sales support tools to accommodate business growth, achieving revenue targets, and advancing market development objectives  

• Work closely with the client services and implementation teams for a seamlessly transition of new clients into the onboarding phase   

• Monitor, analyze, and report on sales metrics to guide strategies and ensure alignment with sales objectives  

• Occasional business travel to meet with clients  

• Work closely with Solution Engineers and Business Development Representatives to perform targeted market research, identify potential prospects, and engage with them effectively. 

• Collaborating with customers, partners, and the larger ecosystem in a consultative sales process 
• Develop and support necessary marketing initiatives to enable lead generation and prospect identification 

About You:  

• 5+ years’ in a SaaS sales position, ideally within a fast-growing environment  

• Experience in Business-to-Government (B2G) Sales: proven track record of successfully selling products or services to government agencies, with a deep understanding of the unique challenges and requirements of B2G sales processes. 

• A hunter’s mentality and a consistent track record of achieving and/ or overachieving your sales quota 

• Proven ability to drive significant revenue growth in a high transaction environment   

• Track record in building champions and nurturing / developing relationships 

• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams  

• Strategic thinker capable of building innovative sales models and ability to execute  

• Results-oriented leader who is high self-motivated, energetic and committed to achieving success  

• You have proven ability to engage both high and wide in accounts and can engage effectively with high-level and business line personas. 

• Strong oral and written communication skills, including presentation skills 

Who We Are & Benefits:  

Autura is committed to providing modernized benefits and cultural perks.  

• Competitive pay and annual performance reviews  

• Option for 100% fully paid benefits package including health, dental, vision  

• 401(k) with a matching company contribution  

• Open Paid Time Off  

• 100% Remote work  

Autura is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. We purposefully cultivate a workplace where team members can thrive authentically and tenaciously to innovate, grow, and achieve both individual and shared goals. We recognize that creating an inclusive environment requires continuous effort and a willingness to adapt. As we continue to grow, we will proactively adapt our practices to embrace the diverse future ahead, promoting a culture of opportunity for all.  

Equal Opportunity Employer:  

We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status. 

For this role, the base salary is $140,000. Total compensation also includes a competitive benefits package. A salary offer will be determined by several factors including experience, skill level, education, internal pay equity, and other relevant business considerations. We review all team members pay and compensation programs regularly to ensure competitive and fair pay.

What We Do:

Autura is towing the line when it comes to revolutionizing how cities, counties, and states use software to revitalize operations for towers, law enforcement, government officials, and vehicle owners. We’re not just driving change; we’re leading it with our innovative SaaS software solutions. Our identity is fueled by four dynamic solutions: Towing, Marketplace, Data, and Parking. Each crafted to tow-tally enhance safety and efficiency at its core. Autura is committed to paving the road to a safer, smarter future for all.

Our Mission? We’re not just changing lanes; we’re determined to set the industry standard and tow the technology game to the next level. 

About our Talent Network:

We are consistently hiring new Sales focused roles at Autura and are looking to build out our Talent Network. If you have a background in SaaS Sales and are interested in transitioning to a new role, please submit your resume here and we will reach out if there is a fit with one of our open roles. We typically hire for the following positions:

• Business Development Representative
• Enterprise Account Executive
• Mid-Market Account Executive
• Marketplace General Manager

Autura Hubs:

We have implemented our Autura Hubs which include various cities across the United States in which we tend to have a higher density of remote employees. The goal is to consistently organize events and gatherings throughout the year for our remote employees to be a part of some in-person experiences as well and build strong relationships with other Autura team members. The following cities are part of our Autura Hubs:

• Boston, MA (Headquarters)
• Las Vegas, NV
• Cleveland, OH
• Phoenix, AZ
• Dallas, TX
• Atlanta, GA
• Buffalo, NY
• Chattanooga, TN
• Miami, FL
• Kansas City, MO
• SoCal

Who We Are & Benefits:

Autura is committed to providing modernized benefits and cultural perks.

• Competitive pay and annual performance reviews
• Option for 100% fully paid benefits package including health, dental, vision
• 401(k) with a matching company contribution
• Open Paid Time Off
• 100% Remote work

Autura is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. We purposefully cultivate a workplace where team members can thrive authentically and tenaciously to innovate, grow, and achieve both individual and shared goals. We recognize that creating an inclusive environment requires continuous effort and a willingness to adapt. As we continue to grow, we will proactively adapt our practices to embrace the diverse future ahead, promoting a culture of opportunity for all.

Equal Opportunity Employer:

We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.