We are TRADER, a Canadian leader in digital automotive solutions. Our flagship brands - AutoTrader.ca, AutoSync, Dealertrack Canada and CMS - help Canadians buy, sell, and finance vehicles with confidence. Learn more at tradercorporation.com.

As part of AutoScout24 group, Europe’s largest online car marketplace, we’re shaping the future of automotive retail in Canada and beyond.

This role will be within our Collateral Management (CMS) team, a national tech solution that boosts lien and registration services, recovery services, and insolvency management solutions for Canadian Lenders.

Role: Agent, National Sales

Location: Mississauga 

Role Summary: The Agent, National Sales role is to administer seized moveable assets for disposition. This individual will ensure that information received from Recovery and the supply chain is complete and accurate as per process outline and Service Level Agreements (SLA’s). This individual will work independently while providing support to their manager. The Agent, National Sales will need to maintain and continuously develop their own knowledge of the Autoremarketing process. They will use their knowledge and experience to ensure the highest quality, efficiency, and adherence to CMS standards. Reporting directly to the Team Lead, National Sales, this individual will do all assigned duties accurately and according to target mandates.

1. CORE ACCOUNTABILITIES /OUTCOMES:

• Administer files as required to complete the remarketing process. Ensure daily productivity targets are met within prescribed timelines.
• Ensure all tasks and queues are actioned and completed in accordance with the aligned work instructions within the prescribed timelines; follow standard operating procedures; action items according to task matrix; ensure quality and efficiency. Stay within or exceed daily productivity targets.
• Maintain strong knowledge of and stay abreast of SOP’s.
• Update/relay important information to management.

• Maintain and increase knowledge of documentation required for the purpose of remarketing and disposition; ensure changes are reported to management in a timely manner.
• Maintains awareness of the external environment to anticipate and influence trends that will affect CMS's customers and their business. Uses this information to continually adapt strategy to ensure CMS has competitive advantage in meeting customer needs.

3. QUALIFICATIONS & EDUCATION

• Secondary education diploma preferred

4. COMPETENCIES, SKILLS & EXPERIENCE

• Working knowledge of MS Office software
• Knowledge of automobile and moveable property
• Knowledge of PPSR is an asset
• Able to work independently
• Strong communication skills
• Must anticipate challenges and ensure processes are in place to identify possible risk and minimize impact
• Industry experience is an asset

5. INDEPENDENCE OF ACTION

• Builds agile and effective operational processes that support CMS's ability to meet customer standards for quality and timeliness. Mobilizes resources to drive continuous process improvement and deliver on commitments to both customers and owners.
• Contributes by using an entrepreneurial approach to develop new and innovative solutions that create value for CMS's customers and owners. Increasingly these solutions span across their service platforms and lines of business.

What’s in it for you:

We understand that there is life at work and life outside of work. Here are a few benefits that support us to be our creative best.

• Gym discounts
• Employee and Family Assistance program
• Virtual wellness events
• Conferences & training budget
• Regular internal training programs
• Financial planning with 3% matching Pension
• Competitive salary
• Annual bonus structure

The base salary range for this position is CAD $44,000 - $45,000.

This range reflects the expected compensation at the time of posting. The final offer may vary and can be higher based on relevant skills, experience, location, and market conditions. Based on the role, the total rewards package may also include benefits, bonus, and other employee offerings.

• Using internal/external applications, monitor queues, and process transactions within service level agreements and benchmarked processing turnaround times. Ensure queues are processed in priority sequence and that all processes and procedures are followed.
• Accurately process billing of client requests, adhere to client fee schedules and Government disbursements
• Perform daily tasks and duties adhering to processing standards while maintaining accuracy. Adhere to practices and company compliance.
• Answer calls promptly and respond to clients in a professional manner. Participate in continuous improvement with focus on service excellence.
• Provide assistance to co-workers and clients as required, escalating issues, identifying efficiencies.

• Post-secondary education

• Strong attention to detail with an accurate typing of 40wpm
• Strong verbal and written communication skills
• Ability to multi-task, problem solve, research and follow instructions
• Demonstrated ability to exercise appropriate analytical and judgment skills required in dealing with moderately complex procedures.
• Ability to perform under pressure; operational changes, high volume and tight deadlines
• Knowledge of Provincial Real Property search
• Knowledge of Provincial Corporate and Bank Act Services
• Knowledge of relevant Provincial websites
• Overall experience with MS Office and ability to navigate through website content and various applications
• Customer Service experience an asset
• Experience working in a fast-paced, performance-based environment as asset

• Identifies opportunities to improve customer experience, services or programs to address customer needs. Displays a positive attitude to change and innovation.
• Willingly takes on new challenges and demonstrates reliable quality and service excellence. Suggests and supports operational enhancements to support work efficiency.
• Stays aware of the changing customer needs and expectations and shares customer insights and emerging needs with the organization. Contributes actively to planning processes.
• Works collaboratively with colleagues and uses effective judgment in balancing customer and company needs.
• Manages individual tasks while staying aware of the broader team priorities. Takes accountability to delivering on individual objectives and shows a willingness to help colleagues address challenges.

We are TRADER, a Canadian leader in digital automotive solutions. Our flagship brands - AutoTrader.ca, AutoSync, Dealertrack Canada and CMS - help Canadians buy, sell, and finance vehicles with confidence. Learn more at tradercorporation.com

As part of AutoScout24 group, Europe’s largest online car marketplace, we’re shaping the future of automotive retail in Canada and beyond.

Learn more at tradercorporation.com.

This role will be within the AutoSync team. AutoSync supports over 3,500 dealerships nationwide, delivering cutting-edge software tools to simplify operations, boost marketing, and drive sales.

Web Designer (TRFFK) 

Location: Etobicoke, ON