Automattic for Agencies, the agency partnerships division of Automattic, is seeking a motivated Senior Partner Manager to join the team. You’ll manage and develop relationships with our most strategic agency partners, with a significant focus on driving WordPress VIP (WPVIP) revenue. As a Senior Partner Manager, you will be responsible for maintaining a portfolio of partners and driving VIP product enablement and adoption. This includes onboarding and strategizing with new strategic agencies, as well as creating and delivering strategic plans that achieve mutual growth for VIP and our partners. You will use your extensive experience as a Partner Manager to drive partner development, renewals, and seek new opportunities within an account.

As a Senior Partner Manager, you'll be responsible for:

• Driving sales of Automattic products through partner channels with digital agencies, identifying new opportunities for revenue generation.
• Building and maintaining strong relationships with a book of Premier partners, supporting partners through their whole journey, from onboarding to expansion, by understanding their business strategy and needs.
• Developing and executing on high-impact strategies for partner retention, net revenue retention, and partner growth.
• Representing Automattic and building awareness of our products and services in the partner’s organization via a one-to-many approach with partners.
• Communicating often with key stakeholders within WordPress VIP, as well as other business units, on the needs, alerts, and statuses of partner relationships.
• Become the agency’s trusted advisor, helping them to build strong WordPress VIP business practices, deliver successful projects, and scale their own growth via Automattic for Agencies and VIP.
• Provide training and support to partners to enhance their understanding of Automattic's products, services, and value propositions.
• Collaborate cross-functionally with internal and external Business Unit (BU) teams, including Marketing, Sales/CS, Happiness, Product, and Executive Leadership.
• Collaborate on marketing and sales enablement programs for partners with respective BUs.
• Attend and support flagship WordCamps, explore potential sponsorships, and participate in partner events to drive lead generation and enhance brand visibility.
• Gather feedback from partners to improve products, services, and the overall partnership experience.
• Advocate for partner needs within Automattic or the partner’s respective BU niche.
• Stay informed about industry trends, competitor activities, and market developments.
• Use market insights to refine partnership strategies.
• Ensure partners adhere to agreed-upon standards and compliance requirements.
• Seek ways to enhance the overall partner ecosystem within Automattic.

You’re thrilled about this opportunity because you have:

• 8+ years of experience as a Partner Manager, Relationship Manager, Customer Success Manager, or Account Manager at a technology or media company (SaaS preferred).
• Expertise in managing a high-volume portfolio of partners, and meeting/exceeding Net Revenue Retention (NRR) and growth goals.
• Experience working with Global System Integrator/System Integrator organizations to build new alliances, introduce technology practices, maintain and scale them.
• Demonstrated experience communicating and negotiating with C-suite and senior executive stakeholders within partner accounts and internally. 
• Outstanding communication. You should be great at holding people’s attention, whether presenting, talking on the phone, or writing a quick blog post.
• Dynamic Presentation Skills: adept at presenting to individuals and groups, including C-level executives, in person or virtually.
• Excellent interpersonal and communication skills to effectively collaborate with internal and external teams.
• Ecosystem Familiarity: experienced with Automattic’s brands and vast product suite within the WordPress ecosystem, as well as other key brands and third-party products/solutions that agencies leverage, such as hosts, dev tools, etc. 
• Ability to grasp and communicate technical concepts effectively to technical and non-technical audiences.
• Willingness and ability to travel domestically and internationally to build relationships with partners at events such as flagship WordCamps.
• Adaptable to new technologies, industry trends, and changes in the competitive landscape.

Salary range: $125,000-$180,000 USD plus commission.  Please note that salary ranges are global, regardless of location, and we pay in local currency. For this role, we’re prioritizing applicants with deep experience in the North American market and those who are available to work consistently in a North American time zone.

We are seeking high-calibre candidates with the skills and qualities to make a net positive impact for Automattic. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, exceed the stated range.

This isn’t your typical work-from-home job—we are a fully-remote company with an open vacation policy. Read more about our compensation philosophy. To see a full list of benefits by country, consult our Benefits Page and check out these links to learn more about How We Hire and What We Expect from Ourselves. #LI-DNI

As a Technical Account Manager (TAM) on the Automattic Special Projects team, your primary responsibility will be to ensure our partners have an excellent experience with WordPress and Automattic products, from initial partner onboarding through the entire support and maintenance lifecycle of a website. Your role involves close collaboration with site owners, designers, and developers to actualize partner requests, while also providing valuable feedback for product improvement to Automattic’s teams.

We are currently prioritizing candidates who work during typical business hours in the Pacific time zone (approximately 16:00 to 02:00 UTC).

Your key responsibilities will include:  

• Driving our partners’ adoption of WordPress and other Automattic products and services.
• Working closely with our partners to resolve their incoming requests with high precision.
• Drawing on your technical acumen and verbal and written communication skills to represent Automattic.
• Collaborate with partners to define website functionality in ambiguous contexts, and take ownership of delivery, timelines, and outcomes.
• Diving into WordPress and WooCommerce configurations, setup, and site building.
• Leading high-touch deployments or launches, including DNS configuration, domain transfers, data migrations, and integrations.
• Acting as the “voice of the customer” for our product teams, championing areas for opportunity, and surfacing bugs.

Other responsibilities:

• Developing close relationships with our partners in order to understand their business/operational needs and technical challenges, and help them achieve the greatest value from our products—particularly (but not limited to) WordPress, WooCommerce, Jetpack, and MailPoet.
• Troubleshooting technical and editor-facing issues as they arise, resolving the root causes where possible, and liaising with engineers where more in-depth support is needed.
• Translating partner requests into concrete, WordPress-focused requirements.
• Writing up clear, detailed tasks for team members to execute.
• Responding to urgent incidents on our partner sites (such as fatal errors or workflow-blocking bugs) with speed, care, and attention to detail.
• Continuously looking to improve and share processes that increase active project capacity. 
• Communicating confidently with third parties about partner needs, integration requirements, and WordPress best practices.
• Demonstrating ownership of the quality of our partners’ sites by advocating for their needs, verifying solutions we've delivered, and having a high attention to detail.
• Sharing knowledge, tools, and tips to help team members.
• Communicating clearly and effectively to a diverse set of partners with varying levels of technical aptitude.

About you:

• You have an obsessive need to provide “beyond the expected” customer service to the folks you work with.
• Your project management approach will strike a balance between thoroughness and momentum, keeping complex initiatives moving forward while maintaining quality and meeting deadlines.
• An advanced level of WordPress admin expertise, including:
• Ability to understand how plugins and themes interact with the site and with each other.
• Comfort using the Site Editor to modify patterns and page templates.
• A strong background with general web technologies, including: DNS, web accessibility, site performance, technical SEO, and ecommerce.
• Excellent English written and verbal communication skills, with an aptitude for taking technical language and making it understandable.
• Ability to triage requests, escalating needs outside the skillset/scope of the role to other team members.
• Demonstrated ability to manage assigned work independently while adjusting to new and competing priorities.
• Comfortable creating structure in ambiguous situations and pursuing a clear path forward.
• Effective problem solving, conflict resolution, and context-switching.
• Distilling goals and wishlists into concrete next steps.
• Remaining undaunted by managing risks in high-stakes situations.
• An eye for detail, and an innate desire to close out all items on a project checklist.
• A demonstrable understanding of how AI can multiply your productivity.

Bonus points if you have:

• Contributed to an open source project.
• Used Linear as a project or product management tool.
• Read Unreasonable Hospitality.
• Supported or run your own WooCommerce store.

Salary range: $85,000 -$130,000 USD.  Please note that salary ranges are global, regardless of location, and we pay in local currency.

We are searching for high-caliber candidates with the skills and qualities to have a net positive for Automattic. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated.

This isn’t your typical work-from-home job—we are a fully-remote company with an open vacation policy. Read more about our  compensation philosophy. To see a full list of benefits by country, consult our Benefits Page. And check out these links to learn more about How We Hire and What We Expect from Ourselves. #LI-DNI