About IntellaQuest

IntellaQuest builds mission-critical software for industrial organizations operating in highly regulated environments. Our customers, including major clients like Honda, Subaru, Shell, and Magna, rely on us to run core workflows, stay audit-ready, and drive operational excellence, so they can move faster, reduce risk, and deliver better outcomes.

IntellaQuest provides an integrated Quality Management (QMS) and Environmental, Health & Safety (EHS) System designed to promote quality, increase productivity, and improve compliance within manufacturing and industrial organizations. Our platform supports essential workflows like nonconformance, complaints, CAPA, document control, audit management, supplier quality, training, and change management so customers can eliminate data silos and stay "always audit ready" with the right information available when it matters most.

We work alongside quality, EHS and operational leaders as a long-term partner, helping teams simplify complex compliance requirements, strengthen visibility through dashboards and analytics, and standardize execution across sites and functions.

Job Description

We are seeking a Vice President of Customer Experience to build and lead IntellaQuest's Customer Experience function across Implementation, Customer Success, and Support. This leader will own the full post-sale customer lifecycle and be responsible for transforming our eight-person CX organization into a proactive, scalable, and revenue-driving function.

In this role, you will design and implement a standardized implementation motion that reduces time-to-value, build a high-performing account management team with clear accountability, and establish a modern, AI-first support model that delivers exceptional customer experiences at scale. You will partner closely with the executive team to align Customer Experience with company growth objectives, including retention, expansion, and long-term customer lifetime value.

This is a high-impact leadership role for someone who combines strategic thinking with operational rigor and can build both the systems and the team required to scale a world-class CX function.

You're Excited About This Opportunity Because You Will:

• Build and Lead a High-Performing CX Organization From the Ground Up: Recruit, develop, and manage a high-functioning team across Implementation and Customer Success/Support, establishing clear ownership, accountability, and a strong customer-first culture.
• Drive a Scalable Implementation Motion: Design and operationalize a repeatable implementation methodology that reduces time-to-value, eliminates bottlenecks, and ensures customers fully deploy what they've purchased.
• Ensure Customer Activation and Value Realization: Establish frameworks that connect product usage to measurable outcomes (compliance, efficiency, risk reduction) and prevent stalled implementations or disengagement early in the lifecycle.
• Transform Customer Success into a Proactive, Revenue-Driving Function: Build a structured account management motion that drives retention and expansion through strong engagement models, health scoring, and disciplined upsell & renewal processes.
• Implement an AI-First, Best-in-Class Support Model: Implement modern CX systems and define an AI-first strategy that improves response times, reduces ticket volume, and enhances customer satisfaction.
• Partner with Executive Leadership on Growth Strategy: Align Customer Experience with company-level goals, ensuring CX is a key driver of retention, expansion, and long-term customer value.

We're Excited About You Because:

• You are a Proven CX People Leader: You bring 10–15+ years of experience in Implementation or Customer Success, including building and scaling teams and operating models in SaaS environments.
• You Have Experience in Manufacturing or Industrial Environments: You understand the unique needs of regulated, multi-site, or operationally complex organizations such as manufacturing, automotive, or energy.
• You Have Strong People Leadership and Coaching Experience: You have a track record of managing and developing high-performing teams, setting clear expectations, and inspiring individuals to consistently deliver strong results.
• You Have Built Scalable Systems and Processes: You have designed playbooks, coverage models, and operating cadences that enable teams to execute consistently and at scale.
• You Are Both Strategic and Operational: You can set vision and strategy while also rolling up your sleeves to meet with customers, implement systems, and drive execution.
• You Understand How to Drive Retention and Expansion: You have a strong grasp of the levers that impact customer health, renewal rates, and expansion revenue, and you've built motions that consistently deliver results.
• You Are Systems and Data-Oriented: You leverage tools, metrics, and KPIs to manage performance, identify risks, and continuously improve the customer experience.
• You Bring Executive Presence and Emotional Intelligence: You build trust quickly, communicate with clarity, and can influence across teams and stakeholders at all levels.
• You Thrive in Ambiguity and Build Structure: You're comfortable stepping into an evolving environment, identifying what's missing, and building the systems and team needed to scale.

Other Information:

Location: Remote (US or Canada). Eastern time zone preferred.

Travel: Approximately 15–25% (customer meetings and team visits).

Benefits: Competitive benefits package including medical, dental, and vision coverage; 401(k) program; generous PTO and paid holidays.

Employment Type: Full-time

Base Salary Range: The target base salary range for this position is $180K–$200K, and is part of a competitive total rewards package including an annual bonus, employer-paid benefits, L&D stipend and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

A Secure Candidate Experience: Intellaquest is committed to providing a secure and transparent candidate experience. We will never request sensitive personal or financial information (such as Social Security numbers or banking details) during the interview process. All official communication will come from a verified company email address (@intellaquest.com/ OR @alpinesg.com). If you receive suspicious outreach claiming to represent Intellaquest, please report it immediately.

About AirDNA

AirDNA is a leading data analytics and business intelligence platform focused on the global short-term rental (STR) industry. Founded in 2015 and headquartered in NYC, AirDNA tracks the performance data of more than 10 million Airbnb and Vrbo vacation rentals across approximately 120,000 global markets to provide deep insights into occupancy rates, pricing trends, revenue potential, and market dynamics.

The AirDNA platform helps hosts, property managers, real estate investors, and enterprise clients make confident, data-driven decisions for property investment, pricing optimization, portfolio performance, and market strategy. Our tools generate both high-level market intelligence and detailed, property-level analytics, enabling clients to assess demand, forecast revenue, analyze competitive landscapes, and evaluate investment opportunities.

We're firm believers that data isn't the destination — it's a starting point. That's why we've designed our suite of products with our customers' solutions in mind.

The Role

AirDNA is hiring a VP of Marketing to lead the next phase of its marketing evolution. The mandate is clear: re-accelerate and modernize organic growth—requiring a hands-on leader who can diagnose and rebuild SEO and content strategy for a world increasingly shaped by AI-driven search—while leveling up lifecycle and activation into meaningful growth levers, and turning AirDNA's unique assets—its data, scale, and industry-leading research—into a compounding acquisition and conversion engine.

This is a hands-on, full-stack marketing leadership role. Paid acquisition and product strategy are already in place; your focus is on leading the marketing function across organic growth, lifecycle, content, and brand, while raising the bar on team performance and output. Reporting directly to the CEO, you will set direction, make decisive calls on team and strategy, and drive step-change improvement in how marketing contributes to growth.

You're Excited About This Opportunity Because You Will:

• Own and rebuild AirDNA's organic growth engine across SEO, programmatic content, and website conversion, personally diagnosing and adapting strategy for AI-driven search
• Build and scale a content distribution system that amplifies AirDNA's proprietary data and Jamie Lane's research (Chief Economist, SVP of Analytics) into high-performing acquisition and conversion channels
• Elevate lifecycle marketing into a best-in-class activation, nurture, and retention engine, turning it into a core driver of conversion and monetization
• Lead and develop a cross-functional marketing team across growth, lifecycle, product marketing, creative, PR, and analytics, assessing talent and making thoughtful changes where needed while raising the performance bar
• Oversee paid acquisition and agency partners, ensuring efficient spend, incrementality, and channel diversification, with the judgment to evolve the current structure as needed
• Define and sharpen AirDNA's brand positioning and ensure consistency across all touchpoints, treating brand as a strategic growth lever
• Own marketing analytics, attribution, and reporting in partnership with the analytics team, using a hands-on, data-driven approach to guide decisions
• Leverage AI tools and workflows to build faster, smarter systems and materially increase team output without adding headcount

We're Excited About You Because:

• You have 8–15 years of experience in B2C or product-led growth (PLG) SaaS marketing, including 3+ years at the VP or Head level, ideally at a $15–75M ARR company
• You have deep expertise in organic growth, including SEO and programmatic content, and can personally diagnose and improve performance in an AI-driven search landscape
• You have strong lifecycle marketing experience and understand activation, retention, and monetization in a PLG or freemium model, with a track record of improving core metrics
• You have working fluency in paid acquisition and can manage teams and agencies, with a clear point of view on incrementality and spend efficiency
• You think in full-funnel terms—from traffic to activation to paid conversion—and have owned outcomes across the marketing funnel
• You are an experienced team builder who can assess talent quickly, make hard calls, and build high-performance organizations
• You are highly data-driven, comfortable with attribution and experimentation, and able to self-serve analysis when needed
• You are AI-native and use AI tools to drive 2–3x productivity, with real examples of workflows or systems you've built
• You have experience marketing data products, marketplaces, or prosumer SaaS tools, and understand how data can be a core growth asset
• You demonstrate high ownership and a low-ego, high-performance mindset, and can partner effectively with strong internal subject-matter experts

Compensation & Benefits

Base Salary Range: $200,000 – $250,000, part of a competitive total rewards package including an annual bonus, employer-paid benefits, L&D stipend and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Location

New York City preferred; Denver secondary; Barcelona tertiary; remote considered for exceptional candidates.

Secure Candidate Experience

All official emails and messages regarding your application will come from an @airdna.co or @alpinesg.com email address. We will never ask for sensitive personal information such as Social Security numbers, banking information, or payment details during the hiring process.

COMPANY DESCRIPTION:

Homebot is a leading homeownership and client engagement platform serving the mortgage and real estate industries. The platform delivers personalized, ongoing home finance and wealth insights that empower homeowners to make smarter decisions, while helping loan officers, real estate agents, title professionals, and insurance partners stay meaningfully connected with their clients over time.

By combining a dynamic financial dashboard with intelligent engagement tools, Homebot enables its partners to increase client retention, reduce churn, and drive repeat and referral business through consistent, value-driven communication. Homebot works with Mortgage Lenders, Real Estate Agents, Banks, Credit Unions, Loan Servicers, Insurance Agencies, and Title Companies to deliver measurable revenue growth and build long-term customer relationships.

JOB DESCRIPTION:

Homebot is seeking a practical, hands-on Director, People Operations to lead and evolve the company's People function, reporting directly to the VP of Finance. This individual will own core People programs including recruiting, performance management, employee relations, and lifecycle operations, while partnering closely with leadership to enable team effectiveness and organizational performance.

This is a player-coach role responsible for both refining existing infrastructure and executing day-to-day operations, balancing strategic judgment with high-quality execution in a lean, growth-oriented environment. This role builds on an existing People foundation, with a focus on optimization, consistency, and enabling managers to operate effectively—not creating programs from scratch.

You're Excited About This Opportunity Because You Will:

• Lead and continuously improve People Operations across onboarding, performance management, and the full employee lifecycle.
• Refine and optimize existing People systems and processes to increase clarity, consistency, and scalability across the organization.
• Build and operate a recruiting engine that enables the company to consistently attract and hire high-quality talent.
• Partner with leaders to anticipate hiring needs and prioritize roles based on business impact.
• Coach managers, particularly within R&D, on setting clear expectations and managing performance in a practical, lightweight way.
• Own employee relations matters with sound judgment, ensuring thoughtful, compliant, and business-aligned outcomes.
• Ensure core People operations—benefits, leave, and employee support—run smoothly and deliver a high-quality employee experience.
• Serve as a trusted partner to leadership, helping navigate team challenges, improve retention, and strengthen manager capability.

We're Excited About You Because:

• You bring 7–10 years of experience in People Operations, HR, or related roles, ideally within a SaaS or technology-driven environment.
• You have experience owning core People functions end-to-end in a lean or growth-stage organization, ideally in the 50–150 employee range.
• You demonstrate strong judgment in performance management and employee relations, with a clear understanding of how to balance risk, compliance, and business needs.
• You have built and improved recruiting and performance management processes, with an emphasis on simplicity, effectiveness, and manager enablement rather than overly heavy programs.
• You are comfortable operating as a player-coach, balancing strategic thinking with hands-on execution in a resource-conscious environment.
• You communicate clearly and partner effectively with cross-functional leaders and executive stakeholders.
• A positive, 'get it done' attitude with a willingness to roll up your sleeves.
• A trusted, low-ego partner who works collaboratively with leaders.

Base Salary Range: The target salary range for this position is ($130,000 – $150,000), and is part of a competitive total rewards package including an annual bonus, employer-paid benefits, L&D stipend and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Location: This Denver-based hybrid role requires in-office presence Tuesday through Thursday.

A Secure Candidate Experience: Homebot is committed to providing a secure and transparent candidate experience. We will never request sensitive personal or financial information (such as Social Security numbers or banking details) during the interview process. All official communication will come from a verified company email address (@homebot.ai OR @alpinesg.com). If you receive suspicious outreach claiming to represent Homebot, please report it immediately.

COMPANY DESCRIPTION

ASG is an unconventional group of market-leading SaaS software companies, serving industries ranging from behavioral health to transportation to childcare. ASG believes deeply in the power of people and data to grow great organizations, and that sharing knowledge, expertise, and resources across its community of businesses drives exponential growth. ASG has acquired over 60 businesses since its inception in August of 2016. We are backed by Alpine Investors and operated by world-class People First™ leaders. Founders of leading SaaS companies continue to trust ASG to grow their businesses and build even stronger legacies for the future. To learn more, visit www.alpinesg.com.

JOB DESCRIPTION

We are seeking experienced Controllers to take on critical finance leadership roles across ASG's portfolio of PE-backed SaaS businesses. As an Operating Company Controller, you will own the financial infrastructure of a growing operating company, spanning close operations, compliance, board reporting, and M&A support, while partnering closely with CFOs and executive teams to drive financial excellence and support scale.

This is a high-ownership role suited to someone who combines technical accounting depth with the operational instincts to build scalable finance infrastructure in a fast-moving environment. You'll also be part of ASG's broader finance community, sharing best practices and expertise across a portfolio of businesses at different stages and verticals.

You're Excited About This Opportunity Because You Will:

• Own the monthly, quarterly, and annual close process end-to-end, driving toward a sub-5 business day cycle without sacrificing accuracy or control
• Prepare and deliver financial statements, board reporting packages, and investor-grade financial reporting that PE sponsors and lenders rely on
• Build and maintain the SaaS metrics layer, including ARR, NRR, churn, CAC, LTV, and Rule of 40, in close partnership with the CFO and FP&A
• Apply and enforce authoritative US GAAP across complex areas including ASC 606 (revenue recognition), ASC 842 (leases), and ASC 830 (foreign currency)
• Manage multi-entity consolidations, intercompany eliminations, and foreign currency translation across international operations
• Serve as the primary liaison for external audits, maintaining strong internal controls and SOX-lite or full SOX readiness
• Lead multi-state sales tax compliance (SALT), including nexus determinations and indirect tax workflows using tools like Anrok, Avalara, or TaxJar
• Oversee payroll accounting across multiple states and jurisdictions, including journal entries, accruals, and reconciliations
• Navigate international indirect tax compliance, including Canadian GST/HST, European VAT, and applicable local statutory requirements
• Lead accounting across multiple geographies, coordinating with local finance teams, third-party bookkeepers, or shared service centers
• Support M&A activity including financial due diligence, purchase accounting, and post-close integration
• Drive ERP implementation and optimization (Sage Intacct strongly preferred; NetSuite also valued)
• You'll get to explore and apply AI tools in your day-to-day work, finding new ways to simplify tasks, accelerate outcomes, and elevate your effectiveness

We're Excited About You Because:

• You are a CPA (required), with a strong technical accounting foundation, ideally from Big 4 or a national firm
• You have deep, authoritative knowledge of US GAAP, including ASC 606, ASC 842, ASC 830, and consolidation standards
• You have a proven track record owning and improving close processes in a PE-backed environment, with experience building board and investor reporting packages
• You have experience building or co-owning the SaaS metrics layer (ARR, NRR, churn, CAC, LTV, Rule of 40) and partnering with CFO or VP Finance on forecasting and variance analysis
• You have multi-entity and international accounting experience, with Canada (GST/HST, CRA compliance) required; experience in Europe, APAC, or LATAM is a meaningful differentiator
• You bring multi-state SALT compliance experience with hands-on use of Anrok, Avalara, or TaxJar
• You have experience supporting external audits and building internal controls, with exposure to SOX-lite or full SOX environments
• You have experience supporting M&A: financial due diligence, purchase accounting, and integration of acquired entities
• You have experience with ERP and close management tools such as Sage Intacct, NetSuite, and FloQast or Numeric
• You are comfortable operating lean in fast-paced, high-growth environments and do not need a large team to get the job done
• You are comfortable using modern AI tools to increase your productivity, including summarizing information, drafting and refining content, analyzing data patterns, and supporting decision-making in your day-to-day work
• You apply strong critical thinking when working with AI-generated output. You know how to check for accuracy, identify bias or gaps, and validate results before relying on them, and you use AI responsibly with an understanding of security, privacy, and ethical data-handling considerations
• You know how to get high-quality results from AI tools by writing clear, specific prompts and using current AI productivity tools to support analysis, content creation, and problem solving
• You possess a proactive, solution-oriented, problem-solving mindset -- "I'll figure it out."
• You thrive in a small, growing, fast-paced, results-oriented environment

Base Salary Range: The target salary range for this position is ($170,000 - $195,000), and is part of a competitive total rewards package including an annual bonus, employer-paid benefits, L&D stipend and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

A Secure Candidate Experience: All official emails and messages regarding opportunities at ASG, LLC, will come from our alpinesg.com email domain. Please be wary of communications from similar domains that may contain misspellings or slight variations. These could be attempts at phishing or impersonation. ASG will never ask you for sensitive personal information during the hiring process such as social security numbers, banking information or other personal details.

Senior Account Manager

IntellaQuest builds mission-critical software for industrial organizations operating in highly regulated environments. Our customers, including major clients like Honda, Subaru, Shell, and Magna, rely on us to run core workflows, stay audit-ready, and drive operational excellence, so they can move faster, reduce risk, and deliver better outcomes.

About IntellaQuest:

IntellaQuest provides an integrated Quality Management (QMS) and Environmental, Health & Safety (EHS) System designed to promote quality, increase productivity, and improve compliance within manufacturing and industrial organizations. Our platform supports essential workflows like nonconformance, complaints, CAPA, document control, audit management, supplier quality, training, and change management so customers can eliminate data silos and stay “always audit ready” with the right information available when it matters most.

We work alongside quality, EHS and operational leaders as a long-term partner, helping teams simplify complex compliance requirements, strengthen visibility through dashboards and analytics, and standardize execution across sites and functions.

Role Summary

We are seeking an Account Manager to be the founding member of IntellaQuest’s Account Management function, with the potential to grow into a leadership role managing a small team as we scale the business over the next couple of years. In this role, your core focus will be to own the customer journey end-to-end driving implementation, renewals, retention, and expansion. You’ll be the trusted point person for customers and the internal orchestrator who ensures all teams including Implementation, Support, and Product are aligned to customer outcomes.

This is a high-impact role for an experienced, commercially minded account manager with the  communication skills to build executive relationships, the domain fluency to connect with industrial and quality-focused stakeholders, and the operational discipline to build a foundation for the Account Management function.

You’re Excited About This Opportunity Because You Will:

• Own the Customer Relationship End-to-End: Take full ownership of customer outcomes across implementation, renewals, and expansion, ensuring customers achieve real value and stay deeply engaged.
• Drive Expansion Through Consultative Selling: Identify and execute upsell, cross-sell, and broader deployment opportunities by connecting IntellaQuest’s capabilities to customer workflows, compliance priorities, and operational outcomes.
• Be the Executive-Trusted Point Person: Build multi-threaded relationships from the C-suite down through day-to-day users so customers know exactly who to call, trust your leadership, and feel supported at every stage.
• Improve the Customer Journey Across Teams: Partner closely with Implementation and Support to create clean handoffs, reduce friction, and prevent stalled onboarding or slow response times from becoming churn risk.
• Establish the Operational Foundation for Scale: Own the development and formalization of the frameworks and processes that will serve as the operational foundation for scaling the Account Management function
• Build a Coverage Model That Scales: Create a tiered approach that delivers proactive, white-glove partnership for top-tier and high-potential accounts while enabling a lighter-touch, tech-enabled motion for smaller customers.

We’re Excited About You Because You:

• Are a Proven Account Manager: You bring 5-10+ years of experience owning renewals and expansion, and you’ve consistently grown and retained a portfolio through disciplined, customer-first account leadership.
• Bring Industrial/Manufacturing/Quality Fluency: You understand how regulated industrial organizations operate, how workflows run on the ground, and how to build credibility with quality and operations stakeholders.
• Are Commercially Minded and Competitive: You are energized by upsell, confident in negotiation, and strong at value-based selling that ties product capabilities to measurable outcomes.
• Have Executive Presence: You can hold your own with senior leaders, navigate complex stakeholder environments, and become the trusted partner customers rely on when it matters most.
• Thrive in Ambiguity and Build Structure: You don’t wait for perfect clarity, you create it. You build repeatable processes, define the operating rhythm, and raise the bar for how the work gets done.
• Are Systems and Data Oriented: You maintain disciplined CRM hygiene, forecast accurately, and use tools and customer signals to prioritize time and drive the right actions.

Other Information:

• Location: Remote (US or Canada). Eastern time zone preferred.
• Travel: Approximately 15–25% (plant visits, customer meetings, and key account relationship-building).
• Benefits: Competitive benefits package including medical, dental, and vision coverage; 401(k) program; generous PTO and paid holidays.
• Compensation: $100k-110k base salary, $160k-$170k OTE. 
• Employment Type: Full-time.

Join Us

If you’re ready to build a strategic account management function from the ground up and you want to own customer outcomes, drive expansion, and become the trusted partner for industrial leaders, we would love to meet you.

About the Role

Actabl is building the next evolution of its go-to-market motion, Account-Based Engagement, where aligned pods of Account Executives, Account Managers, and Customer Success Managers work the full Actabl platform together. The Sales Development Representative is the front edge of that motion.

This is an outbound-first role. You will prospect into hospitality operators, run signal-driven plays in coordination with RevOps, and qualify inbound demand, making sure the right opportunities reach the right pod with the context needed to close. You sit inside the Technical Sales function, directly supporting AE and AM pods across all four Actabl products: Hotel Effectiveness, ProfitSword, Alice, and Transcendent. This is not a waiting-for-leads role. The expectation is that you are creating pipeline.

What You'll Do

Outbound Prospecting & Pipeline Generation (Primary)

• Build and execute outbound sequences targeting hotel operators, ownership groups, and management companies across Actabl's four product lines
• Run signal-driven outbound plays in coordination with RevOps and Marketing, including deactivated user tracking, job change monitoring, and Clay workflow execution
• Identify re-engagement opportunities from closed-lost and dormant accounts; surface to the appropriate AE or AM pod with a documented rationale
• Prospect into ABE whitespace within defined pod territories, prioritizing accounts with multi-product expansion potential
• Maintain a disciplined outreach cadence across phone, email, and LinkedIn -- volume with intent, not spray-and-pray

Inbound Qualification & Routing

• Qualify inbound demo requests routed through the sales intake model and produce a clean handoff summary for the receiving AE or AM
• Triage and manage the sales inbox, ensuring no qualified lead goes unrouted or dark
• Route opportunities accurately to the correct pod within defined SLA windows

Documentation & Process

• Document workflows as you build them
• Flag routing gaps, intake failures, and process breakdowns to manager within 24 hours of identification
• Maintain accurate CRM records in Salesforce -- every prospect interaction logged, every handoff clean

What We're Looking For

Required Experience

• 1-3 years in a customer-facing role: inside sales, SDR, hospitality operations, SaaS support, or similar
• Track record of running outbound sequences and owning a pipeline number
• Comfortable running qualifying conversations on the phone -- a consultative opener, not a script reader
• Strong written communication; can produce a clean handoff summary and a process doc without hand-holding
• Organized and self-directed under a multi-queue workload, both outbound and inbound
• Proficiency with CRM tools (Salesforce and/or HubSpot); baseline literacy required, depth developed on the job

Strongly Preferred

• Hospitality industry experience: property operations, front office, F&B management, revenue management, or ops coordinator background all count
• Familiarity with sales engagement tools (Gong, Apollo, Outreach, or similar)
• Experience executing signal-based outbound
• Exposure to multi-product SaaS environments or a land-and-expand sales motion

Communication & Presentation Skills

• Exceptional ability to present complex technical concepts clearly to both technical and executive audiences
• Clear and confident verbal communicator -- able to open a cold conversation, run an intro call, and hold the room with a stakeholder present
• Proven consultative discovery skills: asking great questions, uncovering hidden needs, and connecting solutions to business outcomes
• Confident handling objections and competitive situations

Key Competencies

Outbound Instinct: Builds a prospecting hypothesis, finds the right contact, opens a conversation that earns the next one. Does not confuse activity with progress.

Qualification Discipline: Asks the right questions quickly, identifies fit or no-fit without wasting AE time, and produces handoffs that move deals forward rather than stall them.

Routing Accuracy: Understands the pod structure and ABE model. Gets the right opportunity to the right person with the right context, every time.

Hospitality Fluency: Can hold a credible first conversation with a hotel GM, ops director, or ownership group contact. Knows which Actabl product maps to which operational pain point.

Process Ownership: Follows the intake model, documents gaps, and flags breakdowns early. Leaves every workflow more legible than they found it.

Coachability: Implements feedback in the next interaction. Asks clarifying questions. Receives direction without defensiveness and shows the adjustment.

Additional Information:

• Compensation: Base salary of $60k + $20k annual bonus target
• Location: Preferred location for this position is our Denver office. Candidates located outside of the Denver Metro Area will be reviewed and considered if necessary.
• Work Environment: We are a hybrid friendly company with office hubs in Denver, Atlanta, and Tampa. Preferred location for this position is Denver. However, candidates located outside of our office hubs will be reviewed and considered if necessary. No matter where you live and work, you’re a part of the Actabl team. 

Occasional travel may be required for team meetings, conferences, or training sessions, including both in-state and out-of-state travel.

The Opportunity

IntellaQuest is bringing in our first RevOps professional to serve as the strategic backbone of our GTM engine. This is a high-impact, foundational role where you'll architect and execute the systems, processes, and insights that drive predictable revenue growth across Sales, Marketing, and Customer Success.

As a player-coach reporting directly to the C-suite, you'll work autonomously to build RevOps from the ground up - establishing the infrastructure, tooling, and operational rigor needed to scale. This is the ideal role for someone who thrives in 0-to-1 environments and wants ownership over the entire revenue engine without the overhead of tech debt.

What You’ll Do:

• Deploy an entirely new GTM tech stack in your image
• Partner directly with Leadership to design and execute GTM strategies which drive growth across both New Logo and Expansion/Upsell
• Optimize a high-performing outbound sales driven motion in conjunction with developing an inbound marketing driven motion utilizing signals to better score leads
• Own GTM reporting and forecasting covering the entire revenue bowtie
• Document, standardize, and continuously improve process from Lead to Customer

What’s Needed to Succeed:

• You’re a strategic thinker who can zoom in/out to execute on the details yourself 
• You’re a data story teller who can turn GTM numbers into narratives that drive executive action
• You’re a self starter who doesn’t wait for direction - you identify problems, propose solutions, and drive them to completion
• You’re a process oriented individual who knows how to balance structure with flexibility as the business grows
• You’re a systems thinker who can see how the pieces connect and design for the future, not just today’s problems

Our Ideal Candidate:

• Has 5+ years B2B SaaS experience working in a Marketing Ops, Sales Ops, or RevOps role
• Brings relevant GTM experience including:
• Operating across >2 industries (Vertical SaaS experience is a plus)
• Experience in a GTM/RevOps Ops role in a Mid-Market or Lower Enterprise sales motion with deals ranging from $25k - $75k ACV
• Experience in Ops functions for companies ranging from $5M-$30M ARR
• Builds trust through a deep experience deploying and maintaining GTM tech stacks including tool categories like: MAP (HubSpot), CRM (Salesforce), Conversational Intelligence (Gong)
• Leads by example through experience working on small but mighty teams in fast paced and dynamic environments
• Is a cross-functional operator with a deep understanding of running multi-stakeholder initiatives (eg. Marketing, Sales, CS, Finance, C-Suite, etc.)

About IntellaQuest

At IntellaQuest, we don't just adapt to change— we lead it. For almost 30 years , we've been delivering innovative software solutions for Business Process Workflows including for the management of Documents, Records, Training , Suppliers, PPAPs, FMEAs, Audits, APQP and much more. Our clients tell us that IntellaQuest solutions transform the way their businesses operate. Our modular platform integrates seamlessly into existing systems, thereby optimizing workflows and driving efficiency.

Partnering with top companies across a broad range of industries like Automotive, Manufacturing, Chemicals, Aerospace, Defense, Service, Oil & Gas, Construction, Consumer Products, Life Sciences and more, our solutions power our clients’ operations in over 65 countries. We simplify complexity, eliminate inefficiencies, and deliver results that keep businesses ahead of the competition. Rated best by our customers, we consistently provide best-in-class solutions in every industry we serve.

Other Information:

• Location: Remote (US or Canada). Eastern time zone preferred.
• Benefits: Competitive benefits package including medical, dental, and vision coverage; 401(k) program; generous PTO and paid holidays.
• Compensation: $140k-$160k base, 10-15% bonus opportunity. 
• Employment Type: Full-time.

Position Summary

As a Technical CSM for Hotel Effectiveness, you will play a pivotal role in making our hospitality customers successful leveraging our labor management solution. You will serve as the "voice of the customer" for Hotel Effectiveness at Actabl, focusing on driving product value through deep needs analysis, leading technical discussions, building optimization plans, and delivering specialized training. Your expertise will contribute to optimizing labor efficiency and fostering strong, long-term customer relationships.

Essential Duties and Responsibilities

The essential functions include, but are not limited to, the following:

Understanding & Analyzing Customer Needs

• Voice of the Customer: Gather data-driven 'voice of the customer' and share it with cross-functional partners including Product, Onboarding, and Sales.
• Gap Analysis: Develop a deep understanding of prospective and existing customers' operational challenges to identify pain points and opportunities where our labor management solution can drive adoption, engagement, and ultimately reduce churn.
• Strategic Roadmap Feedback: Based on customer feedback and your expertise, provide input on our Hotel Effectiveness Product Roadmap owned by the Product team.

Driving Product Value & Engagement

• Value Narratives: Develop persuasive narratives and ROI models to demonstrate how Hotel Effectiveness addresses specific business needs and delivers tangible financial value.
• Technical Consultation: Facilitate deep-dive technical conversations with customers regarding use cases for new feature requests and enhancements.
• Engagement Strategy: Analyze Pendo product data (PES, NPS) to determine trends and power Customer Success campaign strategies.

Internal Enablement & Collaboration

• Cross-Functional Go-To-Market: Coordinate go-to-market planning to get new features to existing customers with Product, Learning & Development (L&D), and Revenue teams.
• Team Training: Partner with L&D to facilitate internal training on new product releases and oversee product-specific training for new hires.
• Customer Webinars: Partner with L&D to facilitate webinars to drive Hotel Effectiveness adoption and value with our existing customers.
• Resource Development: Partner with Marketing on product-specific, customer-facing materials and assist with Strategic Business Reviews to show customers demonstrable product ROI.

Strategic Oversight

• Retention Improvements: Facilitate product-specific retention strategies and develop benchmarks/plays for at-risk customers.
• Customer Advisory: Coordinate the Customer Advisory Board to gather feedback, foster strategic partnerships, and guide innovation.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Education: Bachelor's degree in Business Administration, Hospitality, or a related field; or a commensurate combination of education and experience.
• Experience: 3 years minimum of experience in Customer Success, Account Management, Consulting, or Hotel Operations.

Skills:

• Proven experience in strategic planning, solution development, or consulting, ideally within the hospitality industry.
• Demonstrated expertise in labor planning and standards, ideally within the hospitality industry.
• Strong analytical skills with an aptitude for translating quantitative and qualitative data into actionable plans.
• Excellent organizational, presentation, and verbal/written communication skills.

Technical Knowledge:

• Proficiency in G-Suite (Google Drive, Gmail).
• Experience in Pendo, ChurnZero, and ZenDesk preferred.
• Familiarity with CRM and data analytics tools.
• Willing to travel based on customer and business needs.

Additional Information

• Compensation: Base salary range of $110-120K + 8% annual bonus target.
• Location: Preferred location for this position is our Denver office. Candidates located outside of the Denver Metro Area will be reviewed and considered if necessary.
• Work Environment: We are a hybrid friendly company with office hubs in Denver, Atlanta, and Tampa. Preferred location for this position is Denver. However, candidates located outside of our office hubs will be reviewed and considered if necessary. No matter where you live and work, you're a part of the Actabl team.

Position Summary: 

At Actabl, the Customer Success Manager plays a pivotal role owning the strategic relationship with customers and overseeing cross-functional initiatives to set customers up for long-term success. This position combines customer relationship management, project management, and strategic guidance on optimizing the customer’s value via usage of Actabl’s products.

Essential Duties:

Customer Success & Relationship Management

• Serve as the primary point of contact and trusted advisor for a portfolio of customers, building strong, long-term relationships through proactive communication and a deep understanding of their business goals.
• Provide strategic guidance and best practices, acting as a product expert and guiding customers on how to leverage the product as it is built today while also advocating for customer needs internally.
• Develop and execute joint success plans with customers, outlining key milestones and desired outcomes to ensure they are getting the most out of their investment with Actabl and achieving their business objectives.
• Conduct strategic business reviews to review progress against shared goals, demonstrate the value delivered, and identify opportunities for expansion or additional services.

Customer Engagement, Retention & Advocacy

• Drive customer engagement with proactive strategies that increase platform usage and deepen product adoption.
• Identify at-risk customers and implement strategic remediation plans to reduce churn.
• Promote customer advocacy through success stories, reference programs, and feedback loops.
• Provide education on product enhancements and industry best practices tailored to the customer’s goals.

Metrics, Reporting & Continuous Improvement

• Monitor customer health scores, usage data, satisfaction metrics, and engagement trends using platforms like ChurnZero and Salesforce.
• Analyze quantitative and qualitative data to generate actionable insights that support customer goals.
• Collaborate with Product, Support, and Onboarding teams to escalate feedback and improve the overall customer experience.
• Contribute to internal initiatives focused on refining customer journeys, onboarding workflows, and service delivery.

Minimum Qualifications:

• Bachelor’s degree in Business Administration, Hospitality Management, or a related field.
• At least 5 years of customer-facing experience in Customer Success, Account Management, or a related field, particularly within a global SaaS or enterprise software business.
• Experience leveraging tools and technology to enable proactive customer success (e.g., ChurnZero) and make data-driven recommendations.
• Proven ability to build and sustain customer relationships that drive retention and growth.
• Proven track record of data-driven approach to churn risk mitigation and strong escalation management.
• Preferred background in the hospitality industry, as we seek individuals passionate about supporting the service industry and enhancing customer experiences.

Key Competencies:

• Customer Relationship Management: Ability to build and maintain strong relationships with customers, ensuring long-term engagement and satisfaction through proactive communication and tailored solutions.
• Project Management: Highly organized with the ability to manage multiple projects and priorities simultaneously.
• Cross-Functional Collaboration: Skilled in working with various departments (Sales, Support, Product) to ensure a cohesive and comprehensive approach to customer success.
• Data-Driven Decision Making: Strong analytical skills to monitor key metrics, such as customer health, platform usage, and sentiment, and translate data into actionable plans that drive customer success outcomes.
• Problem Solving & Risk Mitigation: Ability to identify customer challenges and provide effective, proactive solutions. High level of problem-solving acumen to quickly resolve customer issues and escalate when necessary.
• Communication & Presentation Skills: Proficient in creating and delivering impactful business reviews, presentations, and reports to both internal and external stakeholders. Skilled in articulating business value, data insights, and strategic recommendations.
• Adaptability & Learning Agility: Ability to thrive in a dynamic and evolving technology environment. Willingness to learn new tools, methodologies, and product updates quickly to stay ahead in the customer success space.
• Customer-Oriented Mindset: Acts as the voice of the customer within the company, ensuring customer needs are communicated and that customer feedback is used to improve product offerings and service delivery.

Additional Information:

• We are a hybrid friendly company with office hubs in Denver, Atlanta, and Tampa. Preferred location for this position is Denver. However, candidates located outside of our office hubs will be reviewed and considered if necessary. No matter where you live and work, you’re a part of the Actabl team.
• This position may require occasional travel for customer meetings, business events, or other work-related needs. Travel could be both in-state and out-of-state and may involve overnight stays, depending on customer requirements and business needs.
• The base salary range for this position is $85,000-$95,000 annually, with an 8% bonus.