We’re looking for a grounded leader to help us move from our current state to a more mature, structured, and strategic support organization. Reporting to the Head of Customer Product Support, you will be the primary accountable person for the EMEA region, leading a regional team of Individual Contributors and Leads. Our immediate goal is to add experienced leadership to the region to ensure every team member receives fair and equitable guidance, coaching, and support. Our Customer Support team helps customers find clarity in their work and get results with Asana; we are Asana experts and productivity savants who are passionate about investing in our customers’ success.

This role is based in our Dublin office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.

What you’ll achieve

• Serve as the primary accountable leader for the EMEA Customer Product Support team, focusing on stabilizing the team and managing individual contributors and lead(s).
• Provide coaching, mentorship, and structured feedback to strengthen technical expertise, customer excellence, and leadership capability.
• Independently own accountability for team-wide KPIs, including CSAT, SLA attainment, and backlog management, while driving improvements through process discipline.
• Provide oversight and guidance on high-visibility or high-sensitivity customer escalations, ensuring clear resolution paths and internal stakeholder alignment.
• Proactively surface product issues and customer pain points to senior Support Leadership using data, storytelling, and business impact framing.
• Build a culture grounded in Asana Support Team's Mission, Vision, and Values, driving customer-first thinking and ownership.

About you

• 8+ years in customer-facing support, success, or services roles, with 4+ years in direct people leadership within the SaaS space.
• Demonstrated ability to manage and motivate high-performing teams while handling high-visibility, sensitive escalations. Driving strong team accountability and performance against strategic goals.
• Experience scaling customer support teams through significant transformation, cultural and operational changes. Pivoting from reactive support to a strategic, value-add approach that consistency improves metrics and customer retention.
• Direct experience collaborating with channel, solutions, and service partners to streamline workflows within the partner ecosystem.
• Strong, measurable track record of delivering against KPIs and implementing process improvements that ensure operational consistency.
• Highly effective communicator and compelling storyteller, proficient at building trusting relationships and translating feedback into actionable strategy.
• Proven ability to thrive in ambiguity and fast-paced environments with a strong bias for action.
• Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.
• Nice to Have: Proven track record of managing support teams operating in multiple languages (German, French, Spanish, Portuguese) and deep experience supporting complex technical products.

What we’ll offer

Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit.

For this role, the estimated base salary range is between €95,000-108,000. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process.

We strive to provide equitable and competitive benefits packages that support our employees worldwide and include:

• Mental health, wellness & fitness benefits
• Career coaching & support
• Inclusive family building benefits
• Long-term savings or retirement plans
• In-office culinary options to cater to your dietary preferences

#LI-Hybrid

We are looking for an Inbound German speaking Sales Development Representative to join our EMEA Sales team who is intellectually curious, willing to learn, and hard-working. As an SDR, you will be engaging with contacts that are existing Asana users as well as new contacts. Using outreach emails, phone calls and social media, you will connect with our targeted contacts using the best possible message to generate qualified sales opportunities for our Corporate and Enterprise sales teams across EMEA. This is a great opportunity to learn the fundamentals of sales and work with a product-centric team that is perfecting a newer and more profitable technology sales engine.

This role is based in our Dublin office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.   

What you’ll achieve:

• Educate new and existing free Asana users about the value of our Premium, Business and Enterprise products
• Maintain active engagement with prospects using creative follow-up communication
• Efficiently manage a high volume of inbound and outbound communications
• Work inbound sales leads in an efficient manner & use them as a platform to navigate into other parts of the prospective Company
• Conduct qualification meetings with new customer
• Ensure a seamless hand-off of appointments to the respective sales team
• Accurately enter, update, and maintain daily activity and prospect information in Salesforce
• Analyze sales data and collaborate closely with the Marketing and Sales Teams on developing new outreach strategies

About you:

• Fluency in written and spoken  German and English
• Fluency in an additional language would be highly desirable
• Eager to acquire knowledge and advance a career in Software Sales (SaaS).
• Prior experience in customer-facing roles or experience in inbound/outbound sales development
• Enthusiastic about technology and eager to share this passion with others
• Effective communication skills, empathy, and a strong commitment to integrity
• Self-motivated individual capable of diagnosing inefficiencies and improving processes to achieve optimal results
• Commitment to continuous learning, being adaptable and maintaining a positive attitude
• Demonstrated curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making

At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply.

What we’ll offer:

Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit.

For this role, the estimated base salary range is between €37,600 - €40,600. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified.

In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

We strive to provide equitable and competitive benefits packages that support our employees worldwide and include:

• Mental health, wellness & fitness benefits
• Career coaching & support
• Inclusive family building benefits
• Long-term savings or retirement plans
• In-office culinary options to cater to your dietary preferences

These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

#LI-Hybrid 

Our sales team is focused on finding efficient paths to successful, profitable, long term customers by building a user-driven marketing and sales engine. To do so, we employ a bottom-up enterprise sales model by helping many small, successful customers evolve into larger, successful ones. We act as a key voice of the customer to the product team. We help identify and overcome technical, educational, and competitive obstacles to our continued growth.

The New Business Team focuses on prospects & customers early in their journey with Asana, running ‘at scale’ sales motions to engage and on board our customers early in their journey with Asana, focusing to increase adoption, engagement and identify opportunities for expansion. 

This role is based in our Dublin office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.

What you'll achieve:

• Proactively manage a wide range of customers earlier in their journey with Asana 
• Prioritize & segment your  accounts,  identifying opportunity for growth 
• Develop plan to achieve incremental ARR Target 
• Build and execute Account Plans for high propensity accounts 
• Increase Adoption and Retention account Account Base 
• Build relationships in Top Accounts 
• Target White Space accounts with Persona or Vertical outbound prospecting motions 
• Following up on inbound opportunities 
• Manage weekly, monthly and quarterly forecasting cadences 
• Build and own pipeline and overall book of business growth 

About you:

• +1 years of closing experience in a high velocity sales motion 
• Polish and English language skills are required 
• Proven track record of success 
• Can work in a high velocity sales environment - weekly, monthly, quarterly targets 
• Experience in outbound prospecting 
• Account Management skills 
• Ability to build territory and account plans 
• Familiar with Sales Tools - Salesforce, Outreach, Clar. Sales Navigator 
• Excellent communication and negotiation skills, able to articulate value propositions, handle objections, and confidently close deals
• Highly motivated and driven, demonstrating a relentless pursuit of success and continuously seeking new opportunities for growth
• Demonstrated ability to thrive in a fast-paced environment, leveraging strong sales acumen and adaptability to drive results
• Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making

What we’ll offer

Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit.

For this role, the On-Target Earnings (OTE) range is €103,000 - €112,000. The total OTE includes a base salary range of €56,650 - €61,600 and performance-based sales incentive pay (based on the terms of the Sales Incentive Plan). These ranges are a guideline; actual base salary and OTE may vary based on various factors, including market and individual qualifications objectively assessed during the interview process, and the ranges for this role may be modified. 

In addition, your compensation package may include additional components such as equity and benefits. If you're interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role.

We strive to provide equitable and competitive benefits packages that support our employees worldwide and include:

• Mental health, wellness & fitness benefits
• Career coaching & support
• Inclusive family building benefits
• Long-term savings or retirement plans
• In-office culinary options to cater to your dietary preferences 

These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

#LI-Hybrid

At Asana, we’re building work management software to help every organization in the world become more effective in working together and realizing their goals. Our Business Development team plays a critical role in helping the world’s teams thrive by introducing them to Asana - as both a technology product and a holistic way of working.

We’re looking for ambitious, motivated individuals to join our Outbound Business Development team and help us grow our footprint across the EMEA region. As a BDR, you’ll play a crucial role in driving new business by identifying, engaging, and creating pipeline opportunities with high-potential prospects.

This role is ideal for someone who is curious, coachable, and eager to develop as a sales professional. You’ll work closely with our team of Account Executives to execute strategic outbound plays that are targeted and customer-centric. You’ll be the first point of contact for many of our future customers - and the way you build trust and deliver value will set the tone for their entire experience.

This role is based in our Dublin office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.

What you’ll achieve:

• Create EMEA pipeline by identifying, researching, and engaging high-potential prospects across key regions
• Execute targeted, multi-channel outbound prospecting (email, phone, social) to generate qualified opportunities
• Become an expert on Asana’s product, value proposition, and ideal customer profile to effectively articulate our impact and tailor outreach
• Partner directly with your aligned Account Executives to effectively build quality pipeline
• Consistently meet and exceed weekly and monthly activity metrics, opportunity targets and pipeline generation targets

About you:

• Fluent in German
• 1 year experience in inbound or outbound sales development, or relevant customer facing role with an Interest in growing into a career in Software Sales (SaaS) or other business functions
• Enthusiastic about technology and eager to share this passion with others
• Effective communication skills, empathy, and a strong commitment to integrity
• An analytical thinker who can identify patterns across large data sets
• A team player who understands the importance of cross-functional collaboration and thrives on the shared success of the team
• Demonstrated curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making

At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply.

What we’ll offer:

Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit. 

For this role, the estimated base salary range is between €40,600 - €45,500. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified.

In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

We strive to provide equitable and competitive benefits packages that support our employees worldwide and include:

• Mental health, wellness & fitness benefits
• Career coaching & support
• Inclusive family building benefits
• Long-term savings or retirement plans
• In-office culinary options to cater to your dietary preferences 

These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

#LI-Hybrid

The Asana Marketing team is responsible for fueling business growth and building a brand customers love. We create campaigns and content to attract new accounts and inspire current ones to grow with us. We continue to grow, with a global team focused on revenue and field marketing, product marketing, brand and content creation, advertising, and lifecycle marketing.

This role is based in our Dublin office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.

About the role: 

You will be creating engaging, informative content for our Help Center website that educates users and enhances their product experience. You'll combine strong writing skills, technical knowledge, product expertise and user empathy to develop clear, accessible content that addresses user needs while maintaining brand voice and driving self-service adoption.

What you’ll achieve:

• Write clear, concise, and user-friendly content for help centers, knowledge bases, and getting started guides
• Develop instructional content including how-to guides, tutorials, and FAQs
• Create and optimize content for different learning styles and user knowledge levels
• Leverage AI tools to help draft, optimize, and scale content production efficiently
• Use AI writing assistants while ensuring accuracy and brand consistency
• Collaborate with product teams to understand features and translate technical concepts into user-friendly language
• Maintain content accuracy through regular audits and updates as products evolve
• Apply AI-powered SEO best practices to ensure help content is discoverable
• Use analytics to identify content gaps and improvement opportunities
• Participate in user research to better understand customer pain points
• Follow content guidelines and maintain consistent voice across all materials
• Review support bot data to understand customer challenges and develop help center articles that solve recurring issues

About you:

• Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making
• Bachelor's degree in English, Communications, Technical Writing, or related field
• 3+ years of experience writing technical or educational content, preferably in SaaS
• Excellent writing skills with ability to explain complex concepts simply
• Proficiency with AI writing tools and prompt engineering
• Experience with content management systems and help authoring tools
• Understanding of information architecture and content organization
• Knowledge of SEO principles and best practices
• Strong problem-solving abilities and attention to detail
• Basic HTML knowledge and familiarity with Markdown
• Experience with user research and content testing methods
• Ability to work collaboratively with cross-functional teams

At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply.

What we’ll offer

Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit.

For this role, the estimated base salary range is between €74,000-€82,000. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified.

In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

We strive to provide equitable and competitive benefits packages that support our employees worldwide and include:

• Mental health, wellness & fitness benefits
• Career coaching & support
• Inclusive family building benefits
• Long-term savings or retirement plans
• In-office culinary options to cater to your dietary preferences 

These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

#LI-Hybrid #FC-1

At Asana, we’re building collaboration software to help every team in the world become more effective in working together and realising their goals. Our Customer Success team is committed to helping customers adopt Asana as both a technology product and a holistic approach to teamwork. We strive to help all of our customers, across countries, industries, and functions, get off on the right foot and continue to get the most value out of Asana over time.

Our Portfolio Customer Success program drives adoption and retention across a broader customer base. We're looking for a Customer Success Manager (CSM) to partner with customers in our UKI, Northern Europe and Emerging markets on how to best leverage Asana to achieve their unique business objectives.  Your engagements with customers, while time bound, will result in their increased satisfaction with and confidence in Asana as their organisation’s work management solution. Equipped with the knowledge of what it takes for customers to succeed with Asana, you will serve as a thought partner and lifeline to customers. To the entire Asana team, you’ll exemplify empathetic, customer-centricity. 

This role is based in our Dublin office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.

What you’ll achieve:

• Work with Asana customers across industries, functions, and stages of their customer journey in an assigned book of business
• Drive customer outcomes and by:
• Conducting discovery to build rapport and deeply understand the customer’s needs, business processes, and vision
• Consulting on change management to help customers more easily adopt Asana as a way of working
• Leading design workshops to provide the customer firsthand experience in building or adapting their processes and challenge them on ways to improve their use of Asana
• Surfacing the best Asana resources based upon the customer’s needs
• Storytelling through business reviews on value realised and areas of opportunity for deeper value
• Empower customers to become self-sufficient Asana champions, solving for their immediate needs while focusing on their long term success, value realisation, and retention
• Co-create strategies and plays with your cross functional partners to drive the broadest engagement across our customer base, most meaningful engagement tactics, and best adoption and retention results
• Act as a cross-functional superstar:
• Proactively partner with Sales and Renewals to flag at risk accounts, provide customer insights, and highlight expansion opportunities and retention risks
• Liaise with Support and Finance to help quarterback resolutions for customer issues
• Serve as the voice of your customers cross-functionally, providing feedback to the Product team and broader business 

About you:

• 3 year demonstrated success in an Account Management or Customer Success role
• Fluent in English
• Strong team player
• Customer-centric: Devoted to ensuring our customers’ success and committed to advocating for our customers whenever possible
• Solid communicator: Able to communicate confidently & concisely through Asana, via email, over the phone, or in person, with all audiences (from cross-functional team to customer Executives)
• Self-motivated and curious: Bias for action and work effectively in a highly ambiguous, ever-changing environment
• Driven, process-oriented person: Able to effectively balance competing priorities and make decisions that best support Asana, the team, and the customer
• Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making

What we’ll offer

Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit. 

For this role, the estimated base salary range is between €79,200-€90,400 The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified.

In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

We strive to provide equitable and competitive benefit packages that support our employees worldwide and include:

• Mental health, wellness & fitness benefits
• Career coaching & support
• Inclusive family building benefits
• Long-term savings or retirement plans
• In-office culinary options to cater to your dietary preferences 

These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

#LI-Hybrid

Our sales team is committed to customer centricity by focusing on understanding and meeting the unique needs and aspirations of each customer. We prioritize delivering exceptional value through tailored solutions and strategic partnerships. By fostering a collaborative environment across all go-to-market functions, we engage in value selling, ensuring that every interaction enhances and maximizes the customer experience.

The New Business Team focuses on prospects and customers early in their journey with Asana, running ‘at scale’ sales motions to engage and onboard our customers to increase adoption, engagement, and identify opportunities for expansion.

This role is based in our Dublin office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.

What you’ll achieve

• Proactively manage a wide range of customers early in their journey with Asana to ensure long-term success.

• Prioritize and segment your accounts to identify high-propensity opportunities for growth and expansion.

• Develop and execute strategic plans to achieve your incremental ARR targets.

• Build and maintain strong relationships within your top accounts to increase adoption and retention across your account base.

• Target "white space" accounts using persona-driven or vertical outbound prospecting motions.

• Collaborate cross-functionally to follow up on inbound opportunities and manage weekly, monthly, and quarterly forecasting cadences.

• Build and own your pipeline and overall book of business growth, ensuring a predictable sales engine.

• Deepen your sales expertise by navigating a high-velocity environment and mastering Asana’s value-selling methodology.

About you

• You have 1+ years of closing experience in a high-velocity sales environment.

• Professional-level fluency in both German and English is required for this role.

• You possess a proven track record of meeting or exceeding weekly, monthly, and quarterly targets.

• You are experienced in outbound prospecting and have the ability to build comprehensive territory and account plans.

• You are familiar with modern sales tools such as Salesforce, Outreach, and Sales Navigator.

• You are an excellent communicator and negotiator, able to articulate value propositions and confidently handle objections.

• You are highly motivated and thrive in fast-paced environments, leveraging adaptability to drive results.

• Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.

What we’ll offer

Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit.

For this role, the On-Target Earnings (OTE) range is €103,000 - €115,000. The total OTE includes a base salary range of €56,000 - €63,000 and performance-based sales incentive pay (based on the terms of the Sales Incentive Plan). These ranges are a guideline; actual base salary and OTE may vary based on various factors, including market and individual qualifications objectively assessed during the interview process, and the ranges for this role may be modified.

In addition, your compensation package may include additional components such as equity and benefits. If you're interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role.

We strive to provide equitable and competitive benefits packages that support our employees worldwide and include:

• Mental health, wellness & fitness benefits

• Career coaching & support

• Inclusive family building benefits

• Long-term savings or retirement plans

• In-office culinary options to cater to your dietary preferences

#LI-Hybrid #LI-BM