POSITION SUMMARY

Arlo Solutions LLC is seeking a motivated and detail-oriented IT Help Desk Technician to join our growing Information Technology team. In this junior-level role, you will serve as a primary point of contact for end-user technical support assisting both internal Arlo staff and federal client personnel with hardware, software, and network-related issues. You will operate within a hybrid work model, requiring both on-site presence at our Washington DC office and remote support capability.

This is an excellent opportunity for a technically inclined individual looking to build a career in IT support within the government contracting environment. You will gain hands-on experience with enterprise systems, ITSM tools, and IT service management best practices in a mission-focused setting.

LOCATION:  Remote

KEY RESPONSIBILITIES

Technical Support & Incident Resolution

• Serve as the first point of contact (Tier 1/) for all IT support requests submitted via phone, email, or ticketing system.
• Diagnose and resolve hardware, software, network, and peripheral issues in a timely and professional manner.
• Escalate complex or unresolved issues to senior IT staff with thorough documentation of troubleshooting steps taken.
• Support remote and on-site users across Windows and potentially Mac environments.

Ticketing & Documentation

• Create, manage, track, and close help desk tickets using the organization's ITSM platform (e.g., ServiceNow, Jira, or equivalent).
• Maintain accurate and thorough records of all incidents, service requests, and resolutions.
• Contribute to and maintain the internal IT knowledge base and standard operating procedures (SOPs).

Systems & Account Management

• Assist with user account and device provisioning, modifications, and deprovisioning in Active Directory and Microsoft 365.
• Support employee onboarding and offboarding processes from an IT perspective.
• Perform software installations, updates, patches, and configuration on end-user devices.
• Assist in managing hardware inventory including laptops, desktops, monitors, and peripherals.

Security & Compliance Awareness

• Follow and enforce IT security policies in alignment with government contracting requirements.
• Assist with basic cybersecurity tasks including password resets, MFA enrollment, and phishing incident reporting.
• Support compliance efforts related to frameworks such as NIST 800-171 or CMMC as directed.

Customer Service & Communication

• Deliver high-quality, professional customer service to all end users — including federal client personnel.
• Communicate technical concepts clearly and effectively to non-technical staff.
• Maintain a positive, solutions-oriented attitude under pressure and during high-volume ticket periods.

REQUIRED QUALIFICATIONS

• 1–2 years of experience in an IT help desk, technical support, or desktop support role.
• Familiarity with Windows 10/11 operating systems and Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive).
• Basic understanding of networking concepts including TCP/IP, DNS, DHCP, and VPN.
• Experience using or willingness to learn ticketing and ITSM platforms (ServiceNow, Jira, Freshdesk, or equivalent).
• Strong troubleshooting skills with the ability to independently diagnose and resolve common hardware and software issues.
• Excellent verbal and written communication skills with a customer-first mindset.
• Ability to work independently in a hybrid environment and manage multiple open tickets simultaneously.
• U.S. Citizenship required (position supports federal government clients).

PREFERRED QUALIFICATIONS

• CompTIA A+ certification (required or willing to obtain within 6 months of hire).
• CompTIA Security+ certification (strongly preferred for government contracting environment).
• ITIL Foundation certification or demonstrated knowledge of ITIL service management principles.
• Experience with Active Directory, Azure AD, or Microsoft Entra ID.
• Familiarity with remote desktop and remote support tools (e.g., BeyondTrust, TeamViewer, Remote Desktop Protocol).
• Prior experience in a government contracting or federal agency support environment.
• Exposure to NIST 800-171, CMMC, or FedRAMP compliance frameworks.
• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
  
  
  

   

Position Description: 

Arlo Solutions is seeking a highly independent Proposal Manager to develop and submit federal proposal responses with minimal oversight. This role is designed for a self-starter who thrives in a high-volume environment and can own the full lifecycle of proposals, from opportunity identification through final submission. The ideal candidate is a strong federal proposal generalist who can think strategically, write persuasively, manage compliance independently, and submit timely, high-quality responses.

Responsibilities and/or Success Factors: 

• Own the full proposal lifecycle from solicitation review through final submission, with minimal supervision. Analyze solicitations (RFPs, RFQs, RFIs, task orders) to ensure full compliance with instructions, evaluation criteria, and submission requirements.
• Develop proposal outlines, schedules, compliance matrices, and writing plans.
• Draft proposal content, including technical, management, staffing, and past performance sections.
• Work directly with internal SMEs, pricing, and leadership to gather inputs efficiently.
• Incorporate win themes and value propositions tailored to each opportunity.
• Ensure proposal structure, formatting, and content are fully compliant with solicitation requirements.
• Perform editing, proofreading, quality control, and desktop publishing in Microsoft Word.
• Manage final assembly and electronic submission through GSA eBuy, agency portals, or other submission platforms.
• Maintain version control and proposal documentation throughout the process.
• Simultaneously and effectively manage multiple proposals and projects.

Minimum Qualifications Including Certificates:

• Bachelor’s degree required.
• Minimum 3 years of experience in federal proposal development, with demonstrated experience managing proposals independently.
• Strong federal acquisition knowledge, including FAR-based solicitations and vehicle-driven procurements.
• Advanced proficiency in Microsoft Word (styles, formatting, graphics, headers/footers).
•  Exceptional writing, editing, and compliance skills.
• Highly organized, deadline-driven, and comfortable managing multiple concurrent submissions.
•  Ability to work independently and make sound judgment calls in a fast-paced environment.

Additional Desired Qualifications:

• Experience supporting small business federal contractors during growth or transition phases.
• Background in IT services, cybersecurity, or professional services proposals.
• Experience supporting rapid-turn or high-volume proposal environments.
• Familiarity with Shipley Associates proposal management processes strongly preferred.

Position Description: 

The Senior Manager, Contracts & Governance serves as Arlo’s senior-most contractual authority and trusted advisor on FAR, SBA, and contractual governance matters. This role oversees the full contract lifecycle while establishing and enforcing enterprise-level governance, internal controls, and risk management practices. The position supports disciplined execution across FAR/DFARS compliance, SBA 8(a) contracts, Joint Ventures, and Mentor-Protégé Program (MPP) structures, while enabling growth and supporting the company’s long-term transition to full-and-open competition. This role is hands-on, senior, and authoritative, operating with significant autonomy and influence across the enterprise.


Location:  Remote

Key Responsibilities:

Contract Governance & Internal Controls

• Establish and maintain enterprise contracts governance standards, including policies, approval authorities, escalation paths, and risk tolerance thresholds.
• Define and administer contract review processes, delegation of authority matrices, and signature authorities.
• Ensure consistency and compliance across all contract actions, including prime contracts, subcontracts, Joint Ventures, and MPP entities.
• Serve as the senior owner of contractual internal controls supporting audit readiness and enterprise risk management. FAR, DFARS & Regulatory Authority
• Act as Arlo’s primary FAR/DFARS subject matter authority, providing definitive interpretation and guidance. 
• Ensure compliance with FAR Parts 1–16, 19, 31, 44, 52, DFARS, and applicable agency supplements.
• Provide governance oversight for contract type selection, pricing structures, and clause applicability.
• Review and approve deviations, exceptions, and non-standard terms in alignment with governance standards. SBA 8(a), Joint Venture & Mentor-Protégé (MPP) Governance
• Oversee governance and compliance for SBA 8(a) contracts, including eligibility, performance of work, and reporting obligations. 
• Govern Joint Venture and MPP contractual structures to ensure alignment with SBA approvals, operating agreements, and workshare requirements.
• Ensure compliance with FAR 52.219-14, SBA affiliation rules, JV profit distribution, and mentor/protégé responsibilities.
• Support executive leadership during SBA annual reviews, data calls, and compliance reporting.

Pre-Award & Proposal Governance

• Lead contractual governance for proposal development, including RFP reviews, compliance matrices, and contractual risk assessments.
• Establish standards for go/no-go decision support and documentation of contractual and regulatory risk.
• Ensure proposals align with approved contract types, corporate governance policies, and risk tolerance.

Post-Award Administration & Risk Management

• Oversee execution of contracts, modifications, options, novations, and closeout activities.
• Lead negotiations with Contracting Officers and prime contractors within delegated authority.
• Manage claims, disputes, and protests in coordination with Legal and executive leadership.
• Ensure governance controls over data rights, intellectual property, and security obligations.

Subcontracts & Supplier Governance

• Establish governance standards for subcontracting, including flow-downs, make/buy decisions, and workshare compliance.
• Ensure subcontract execution aligns with FAR 52.244-2, SBA requirements, and JV agreements.
• Oversee supplier risk management, performance monitoring, and corrective action efforts.
• Audit Readiness & Enterprise Risk Management

Responsibilities and/or Success Factors:

• FAR and DFARS interpretations are consistent, well-documented, and defensible, resulting in minimal audit findings and corrective actions. SBA 8(a), Joint Venture, and Mentor-Protégé Program structures remain fully compliant, with no eligibility, workshare, affiliation, or profit-distribution findings.
• Contractual and regulatory risks are identified early, clearly articulated, and mitigated prior to award or during execution.
• Proposals demonstrate strong contractual compliance, clear risk positioning, and alignment with approved contract types and governance standards.
• Contract files, approvals, and records are complete, accurate, and audit-ready at all times, with governance workflows consistently followed.
• Audits and reviews (DCAA, DCMA, SBA, agency customers) are supported with organized documentation, timely responses, and minimal disruption to operations.
• Subcontracting and supplier arrangements comply with FAR, SBA, and JV requirements, including proper flow-downs and performance-of-work tracking.
• Governance standards are applied consistently across prime contracts, subcontracts, Joint Ventures, and MPP entities.
• Contract modifications, negotiations, and closeout actions are executed efficiently and within delegated authority. 
• Contracts policies, SOPs, templates, and training materials are current, practical, and actively used by the organization.
• The Contracts function operates as a trusted business partner, enabling growth while protecting the company from regulatory, financial, and performance risk.
• Executive leadership receives clear, actionable guidance on contractual, regulatory, and governance matters to support informed decision-making.

Minimum Qualifications Including Certificates:

• Bachelor’s degree required.

• A minimum of ten (10) years of progressive experience in government contracting.

Desired Qualifications:

• Contract certification through NCMA Government contract experience with an 8(a)