Why do you need to choose between doing important work and having a fulfilling life? At Ardent, we have both. Ardent employees are committed to solving our customers’ most difficult problems—and we are committed to the well-being, personal goals, and professional development of our employee. We are “All In.” We put forth our strongest effort possible to get the mission accomplished and we do it together. We respect the skills and experience you bring to the Ardent team. And we provide a rewarding environment to help you succeed. 

We offer highly competitive benefits, professional development opportunities, and an exceptional culture that embraces flexibility, innovation, collaboration, and career growth. A collective service mindset underpins our work, and a shared camaraderie to serve clients, colleagues and our communities set us apart. Our full commitment to being "All In" for our employees and our clients is not just our approach, it is our standard. If this sounds like the perfect fit for you, choose Ardent and make a difference with us. 

Ardent is seeking a Virtual Meeting Manager to join our team.  

This is an on-site position located in Rockville, MD.

Position Description:

Ardent is seeking a Virtual Meeting Manager to join our dynamic team. As a Virtual Meeting Manager, you will oversee virtual and hybrid meeting operations, ensuring reliable execution of enterprise collaboration platforms and conference room technologies. You will support high-visibility meetings, maintain platform performance, and ensure seamless user experiences across all environments.

Responsibilities and Duties:

• Oversee daily operations of virtual and hybrid meeting platforms, including Microsoft Teams, Teams Phone, Zoom for Government, and conference room A/V systems.
• Schedule, test, and execute high-visibility meetings and large-scale events, including after-hours support as needed.
• Coordinate with stakeholders to resolve platform issues and support system administration activities.
• Maintain and update ServiceNow knowledge base articles related to supported meeting platforms.
• Ensure readiness, functionality, and reliability of conference room A/V equipment, including Teams Rooms, Zoom Rooms, displays, microphones, and cameras.
• Monitor and report equipment status, risks, and issues to leadership.
• Support and track SLA compliance related to virtual meeting performance, response times, and availability metrics.

Requirements: 

• Bachelor’s degree in Information Technology, AV/Telecommunications, or related field.
• Minimum of 4 years of experience managing enterprise virtual meeting platforms in a federal or large enterprise environment.
• Hands-on experience with Microsoft Teams (including Teams Phone), Zoom for Government, and hybrid/conference room A/V systems.
• Experience supporting high-visibility meetings and troubleshooting real-time collaboration issues.
• Strong organizational and communication skills with the ability to coordinate across multiple stakeholders.
• Active Public Trust Tier clearance (or ability to obtain).

Preferred Qualifications: 

• Microsoft 365 Certified: Teams Administrator Associate.
• Zoom Certified Professional.
• Experience with ServiceNow or similar ITSM platforms for knowledge management and ticketing.

Due to the nature of the work we support, all candidates in consideration for this role must be willing to undergo the government issued background investigation process. We highly encourage all Veterans and those with disabilities to apply.

Ardent is an equal opportunity employer. We will not discriminate in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression, or any other basis protected by state, local, or federal law.

Why do you need to choose between doing important work and having a fulfilling life? At Ardent, we have both. Ardent employees are committed to solving our customers’ most difficult problems—and we are committed to the well-being, personal goals, and professional development of our employee. We are “All In.” We put forth our strongest effort possible to get the mission accomplished and we do it together. We respect the skills and experience you bring to the Ardent team. And we provide a rewarding environment to help you succeed. 

We offer highly competitive benefits, professional development opportunities, and an exceptional culture that embraces flexibility, innovation, collaboration, and career growth. A collective service mindset underpins our work, and a shared camaraderie to serve clients, colleagues and our communities set us apart. Our full commitment to being "All In" for our employees and our clients is not just our approach, it is our standard. If this sounds like the perfect fit for you, choose Ardent and make a difference with us. 

Ardent is seeking a Program Assistant to join our team.  

This is a on-site position located in Rockville, MD.

Position Description:

Ardent is seeking a Program Assistant to join our dynamic team.

As a Program Assistant, you will support day-to-day program operations by coordinating deliverables, consolidating inputs, and maintaining accurate program documentation. You will play a key role in preparing leadership materials, managing recurring schedules, and ensuring timely submission of contract deliverables.

Responsibilities and Duties:

• Consolidate weekly inputs from task leads and prepare Weekly Presentations for leadership review.
• Produce and assemble presentation materials, including printing, formatting, and organizing labeled binders for distribution.
• Track and manage all recurring contract deliverables to ensure timely and accurate submission in accordance with established schedules.
• Maintain organized records and documentation of deliverables, submissions, and program artifacts.
• Coordinate with task leads to validate content accuracy, completeness, and alignment with reporting requirements.
• Support the Project Manager with scheduling, meeting coordination, agenda preparation, and documentation of meeting outcomes.
• Provide day-to-day administrative support to ensure smooth program operations, including handling communications, document management, and ad hoc requests.

Requirements: 

• Associate’s degree in Business Administration, Communications, or a related field (Bachelor’s degree in Business Administration, Communications, or a related field preferred)
• Minimum of 3 years of administrative or program support experience within a federal IT services environment.
• Proficiency in Microsoft 365 tools, including Word, Excel, PowerPoint, Outlook, and SharePoint.
• Experience managing recurring deliverables and working within structured reporting timelines.
• Strong organizational skills with attention to detail and ability to manage multiple priorities.
• Effective communication skills and ability to collaborate across cross-functional teams.
• Active Public Trust Tier clearance (or ability to obtain).

Due to the nature of the work we support, all candidates in consideration for this role must be willing to undergo the government issued background investigation process. We highly encourage all Veterans and those with disabilities to apply.

Ardent is an equal opportunity employer. We will not discriminate in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression, or any other basis protected by state, local, or federal law.

Why do you need to choose between doing important work and having a fulfilling life? At Ardent, we have both. Ardent employees are committed to solving our customers’ most difficult problems—and we are committed to the well-being, personal goals, and professional development of our employee. We are “All In.” We put forth our strongest effort possible to get the mission accomplished and we do it together. We respect the skills and experience you bring to the Ardent team. And we provide a rewarding environment to help you succeed. 

We offer highly competitive benefits, professional development opportunities, and an exceptional culture that embraces flexibility, innovation, collaboration, and career growth. A collective service mindset underpins our work, and a shared camaraderie to serve clients, colleagues and our communities set us apart. Our full commitment to being "All In" for our employees and our clients is not just our approach, it is our standard. If this sounds like the perfect fit for you, choose Ardent and make a difference with us. 

Ardent is seeking a Deputy Project Manager / Desktop Technician Manager / Queue Manager to join our team.  

This is an on-site position in Rockville, MD.

Position Description:

Ardent is seeking a Deputy Project Manager / Desktop Technician Manager / Queue Manager to join our dynamic team. In this role, you will support daily IT operations by overseeing desktop support teams and managing the ServiceNow ticket queue. You will ensure efficient workload distribution, SLA adherence, and continuous visibility into ticket performance while serving as a backup to the Project Manager.

Responsibilities and Duties:

• Support the Project Manager in managing day-to-day desktop support operations.
• Serve as the primary lead for the ServiceNow ticket queue, including triage, routing, assignment, and closure oversight.
• Schedule and distribute workload across Tier 1 and Tier 2 technicians based on skillsets, availability, and SLA priorities.
• Monitor SLA response and resolution metrics; proactively escalate risks to prevent breaches.
• Provide operational oversight and guidance to desktop support technicians to ensure service quality and consistency.
• Act as Project Manager during absences, ensuring continuity of operations and decision-making.
• Prepare weekly reporting, including ticket summaries, backlog status, and trend analysis for leadership presentations.
• Coordinate staffing coverage across shifts, including planned absences and surge support requirements.

Requirements: 

• Bachelor’s degree in Information Technology, Computer Science, or related field (or Associate’s degree with equivalent experience).
• Minimum of 5 years of IT operations management experience.
• At least 3 years of supervisory, team lead, or queue management experience.
• Hands-on experience with ServiceNow administration and ITSM processes (incident, request, and problem management).
• Strong understanding of SLA management, ticket prioritization, and service delivery metrics.
• Demonstrated ability to lead teams, manage competing priorities, and operate in a fast-paced environment.
• ITIL Foundation certification.
• Active Public Trust clearance (or ability to obtain).

Preferred Qualifications: 

• ServiceNow Certified System Administrator.
• CompTIA A+ or Network+.
• Experience supporting federal or enterprise IT service desk environments.

Due to the nature of the work we support, all candidates in consideration for this role must be willing to undergo the government issued background investigation process. We highly encourage all Veterans and those with disabilities to apply.

Ardent is an equal opportunity employer. We will not discriminate in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression, or any other basis protected by state, local, or federal law.

Why do you need to choose between doing important work and having a fulfilling life? At Ardent, we have both. Ardent employees are committed to solving our customers’ most difficult problems—and we are committed to the well-being, personal goals, and professional development of our employee. We are “All In.” We put forth our strongest effort possible to get the mission accomplished and we do it together. We respect the skills and experience you bring to the Ardent team. And we provide a rewarding environment to help you succeed. 

We offer highly competitive benefits, professional development opportunities, and an exceptional culture that embraces flexibility, innovation, collaboration, and career growth. A collective service mindset underpins our work, and a shared camaraderie to serve clients, colleagues and our communities set us apart. Our full commitment to being "All In" for our employees and our clients is not just our approach, it is our standard. If this sounds like the perfect fit for you, choose Ardent and make a difference with us. 

Ardent is seeking a Project Manager to join our team.  

This is an on-site position in Rockville, MD.

Position Description:

Ardent is seeking a Project Manager to lead overall contract execution, serving as the primary liaison between stakeholders and ensuring all operational, performance, and compliance requirements are met. You will oversee service delivery, manage personnel and deliverables, and drive continuous improvement across the program.

Responsibilities and Duties:

• Serve as the primary point of contact between the contractor, leadership, and the Contracting Officer’s Representative (COR).
• Oversee daily operations, contract performance, and execution of all requirements.
• Develop and maintain the Contract Management Plan (CMP) within 30 days of contract award.
• Lead the post-award kickoff meeting and provide agenda materials to the COR in advance.
• Manage transition-in and transition-out activities, including coordination of knowledge transfer.
• Ensure full staffing coverage, including Key Personnel, to maintain uninterrupted service delivery.
• Develop and maintain an annual training plan for all personnel to support performance and compliance.
• Enforce professional conduct, confidentiality, and adherence to HRSA data handling requirements.
• Identify trends, risks, and performance gaps; implement corrective and preventive actions.
• Ensure all contract deliverables are submitted on time and maintained in a version-controlled repository.

Requirements: 

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field.
• Minimum of 7 years of IT program or project management experience in a federal civilian or DoD environment.
• At least 3 years managing end-user IT support contracts of similar size and complexity.
• Strong experience managing contract deliverables, personnel, and stakeholder relationships.
• Demonstrated ability to lead cross-functional teams and manage multiple priorities in a structured environment.
• Active Public Trust Tier clearance or ability to obtain.

Preferred Qualifications: 

• Master’s degree in a related field.
• PMP (Project Management Professional) certification.
• ITIL Foundation or higher certification.
• Experience with federal contract compliance, reporting, and performance management frameworks.

Due to the nature of the work we support, all candidates in consideration for this role must be willing to undergo the government issued background investigation process. We highly encourage all Veterans and those with disabilities to apply.

Ardent is an equal opportunity employer. We will not discriminate in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression, or any other basis protected by state, local, or federal law.