Join Apaleo and Shape the Future of Hospitality Tech!

Apaleo is the world’s most open, API-first property management platform powering the next generation of hospitality operations. Its modular, AI-powered infrastructure enables hoteliers to customise their tech stack, automate routine work, and deliver seamless, personalised guest experiences, powered by best-in-class apps and autonomous AI agents that adapt to every stay.

If you’re driven by the idea of making hospitality smarter, more human, and powered by cutting-edge technology, we’d love to hear from you.

What You’ll Be Up To

• Architecting and developing scalable, reliable, and maintainable backend systems in a modern tech environment.
• Championing architectural decisions and leading design discussions with a clear focus on long-term impact and cross-team alignment.
• Mentoring engineers and driving technical excellence through collaboration.
• Proactively identifying opportunities for technical innovation, system evolution, and performance improvements, especially in areas where AI and automation can play a role.
• Building and maintaining internal tools and infrastructure (AWS, Terraform) to empower teams to deliver faster and more reliably.
• Ensuring high platform availability by implementing best practices for observability, logging, and operational excellence.
• Participating in on-call rotations and stepping in as a reliable problem solver during incidents.

What You’ll Bring to the Team

• 8+ years of experience in backend development, with several years in a staff-level or technical leadership role.
• Expert-level knowledge of C# (.NET 8+) and strong hands-on experience with PostgreSQL (or solid SQL chops).
• Proven experience designing and scaling distributed systems in cloud-native environments (preferably AWS).
• Comfortable working with containerized services and infrastructure-as-code (Docker, ECS, Kubernetes, Terraform).
• Hands-on experience with AI-assisted development tools (e.g., GitHub Copilot, Cursor AI, ChatGPT, Amazon CodeWhisperer) to boost productivity, solve complex bugs, or auto-generate boilerplate code and documentation.
• A growth mindset and constant curiosity about how AI and automation can accelerate development, improve quality, and reduce toil.
• Strong advocate for AI enablement across engineering you think beyond code.
• Excellent collaboration and communication skills, you’re able to clearly articulate your ideas, especially when introducing new tech like AI to cross-functional teams.
• A pragmatic approach to problem-solving, you know when to build custom vs. leverage existing AI tools.
• Experience with event-driven systems and streaming technologies (Kafka is a plus).
• Fluent in English.

What We Offer

Culture & Growth

• A Diverse & International Team: Work alongside passionate professionals from over 20 nationalities, bringing unique cultural perspectives, backgrounds, and experiences to shape the future of hospitality tech.
• Growth & Development: As we scale, so do your opportunities. You’ll benefit from 360° feedback reviews, a dedicated learning budget, and plenty of chances to take on more responsibility. Our evolving career framework ensures you have increasing opportunities to learn new skills, advance your career, and make an impact.
• Autonomy & Ownership: Great ideas can come from anywhere. We empower you to take responsibility, make decisions, and contribute directly in an environment built on trust, transparency, and collaboration.
• Shape the Future of Hospitality Tech: Be part of a fast-growing scale-up transforming the hospitality industry. From day one, your work drives real impact and you’ll have the freedom to bring your ideas to life.
• Competitive & Fair Compensation: We believe great work deserves great pay. Our salaries are competitive and guided by benchmarking data to ensure fairness across all roles and teams. We make sure to recognize and reward performance and contribution.

Perks & Lifestyle

• Flexible & Remote Work Options: We focus on results, not clocking hours. You can work from home, the office or in a hybrid setup, with flexibility to adapt your schedule as long as it makes sense for your role, your team and our business.
• Free Public Transport: Travel across Germany with ease using our fully covered Deutschland Ticket.
• Team Connection: Strong connections fuel collaboration. We celebrate and connect through regular team dinners, company meetups, Oktoberfest celebrations, Christmas parties, and other offsite events.
• Paid Time Off: Enjoy 30 days of vacation to fully disconnect, recharge, and return inspired.
• Health & Wellbeing: Prioritize your health with access to hundreds of gyms, fitness studios, and wellness options through our EGYM Wellpass membership.

How you make an impact joining Apaleo: Joining Apaleo means more than just taking on a role, it’s about driving real change in the hospitality industry. Your contributions will directly shape our innovative platform, influence company-wide decisions, and help redefine the future of hospitality tech. At Apaleo, your voice matters, your ideas are valued, and your impact is tangible. Be part of a team where your work fuels progress, collaboration sparks innovation, and growth is a shared journey.

We are proud to be an Equal Opportunity and Affirmative Action Employer, committed to fostering a diverse, inclusive, and welcoming workplace. We encourage applications from individuals of all backgrounds, regardless of race, color, religion, gender identity or expression, sex, national origin, age, marital status, disability, or any other characteristic protected by applicable law. Your personal data will be handled with the utmost care and in compliance with GDPR and relevant data protection regulations. We celebrate differences and believe that diversity enriches our team and drives innovation.

Join Apaleo and Shape the Future of Hospitality Tech!

Apaleo is the world’s most open, API-first property management platform powering the next generation of hospitality operations. Its modular, AI-powered infrastructure enables hoteliers to customise their tech stack, automate routine work, and deliver seamless, personalised guest experiences, powered by best-in-class apps and autonomous AI agents that adapt to every stay.

We are looking for a Senior Backend Engineer (f/m/d) to build the foundation of Apaleo’s market-facing API layer, bringing agentic booking into hospitality and enabling the next generation of guest-facing AI experiences.

This is a highly autonomous role where you will design and ship the Storefront API, a production-grade, scalable interface that allows external systems (like ChatGPT and booking platforms) to interact directly with Apaleo.

You’ll operate at the intersection of backend engineering and AI, starting with clean API architecture and evolving into systems that power intelligent, agent-driven interactions.

What You’ll Be Up To

Build the Storefront API from Scratch

• Design and implement a production-grade, multi-tenant API / MCP
• Enable seamless integration with external platforms and AI agents
• Ensure scalability, reliability, and high performance from day one

Own the Full API Lifecycle

• Define API schemas and contracts (OpenAPI)
• Implement versioning strategies and backward compatibility
• Design authentication, authorization, and security patterns
• Build rate limiting and usage controls
• Ensure strong documentation and developer experience
• Set up monitoring and observability

Work Across Distributed Systems

• Integrate with existing .NET microservices
• Connect to event-driven systems (Kafka or similar)
• Navigate and improve a complex distributed architecture

Operate in the Cloud

• Deploy and manage services in AWS
• Work with Docker and containerized environments
• Contribute to infrastructure as code practices

Collaborate on AI-Driven Use Cases

• Partner with AI engineers to enable agent-based workflows
• Build APIs that integrate with LLM-powered systems
• Help evolve the platform toward AI-native product capabilities

Shape Engineering Standards

• Define best practices for:
  • API design
  • System architecture
  • Code quality and maintainability
• Contribute to how the ecosystem team scales and operates

What You’ll Bring to the Team

Core Requirements

• Proven experience building and operating production-grade APIs at scale
• Strong expertise in REST API design and architecture
• Solid experience with C# / .NET 8+
• Hands-on experience with AWS, Docker, and infrastructure as code
• Strong understanding of microservices and distributed systems
• Ability to work independently and make architectural decisions
• Interest in AI systems and integrations

Mindset & Traits

• Self-starter — you take ownership and drive work without waiting for direction
• Comfortable with ambiguity — you can build in evolving, low-structure environments
• Pragmatic decision-maker — you balance speed with long-term scalability
• Builder mindset — you enjoy creating systems from scratch
• Curious about AI — you’re motivated by where backend systems meet intelligent agents

Nice to Have

• Experience with:
  • Event-driven systems (Kafka or similar)
  • Multi-tenant SaaS architectures
  • Developer-facing or public APIs
• Exposure to:
  • LLM integrations or agent-based systems
  • Python
  • Any major frontend framework
• Background in hospitality tech (not required)

Why This Role Matters

This role is about more than building APIs, it’s about defining how external systems interact with Apaleo in an AI-first world.

You’ll:

• Lay the foundation for market-facing, AI-integrated products
• Enable guest-facing experiences powered by intelligent agents
• Help transform Apaleo into a platform ready for autonomous systems

What We Offer

Culture & Growth

• A Diverse & International Team: Work alongside passionate professionals from over 20 nationalities, bringing unique cultural perspectives, backgrounds, and experiences to shape the future of hospitality tech.
• Growth & Development: As we scale, so do your opportunities. You’ll benefit from 360° feedback reviews, a dedicated learning budget, and plenty of chances to take on more responsibility. Our evolving career framework ensures you have increasing opportunities to learn new skills, advance your career, and make an impact.
• Autonomy & Ownership: Great ideas can come from anywhere. We empower you to take responsibility, make decisions, and contribute directly in an environment built on trust, transparency, and collaboration.
• Shape the Future of Hospitality Tech: Be part of a fast-growing scale-up transforming the hospitality industry. From day one, your work drives real impact and you’ll have the freedom to bring your ideas to life.
• Competitive & Fair Compensation: We believe great work deserves great pay. Our salaries are competitive and guided by benchmarking data to ensure fairness across all roles and teams. We make sure to recognize and reward performance and contribution.

Perks & Lifestyle

• Flexible & Remote Work Options: We focus on results, not clocking hours. You can work from home, the office or in a hybrid setup, with flexibility to adapt your schedule as long as it makes sense for your role, your team and our business.
• Free Public Transport: Travel across Germany with ease using our fully covered Deutschland Ticket.
• Team Connection: Strong connections fuel collaboration. We celebrate and connect through regular team dinners, company meetups, Oktoberfest celebrations, Christmas parties, and other offsite events.
• Paid Time Off: Enjoy 30 days of vacation to fully disconnect, recharge, and return inspired.
• Health & Wellbeing: Prioritize your health with access to hundreds of gyms, fitness studios, and wellness options through our EGYM Wellpass membership.

Join Apaleo and Shape the Future of Hospitality Tech!

Apaleo is the world’s most open, API-first property management platform powering the next generation of hospitality operations. Its modular, AI-powered infrastructure enables hoteliers to customise their tech stack, automate routine work, and deliver seamless, personalised guest experiences, powered by best-in-class apps and autonomous AI agents that adapt to every stay.

We are seeking an IT Manager (f/m/d) to lead and professionalize our internal IT operations as the company grows. In this role, you will build secure, scalable IT systems that support employees across the organization, owning internal IT operations, employee lifecycle management, device management, and internal tooling.

You will strengthen security practices and introduce automation to reduce operational friction, ensuring employees have reliable systems, secure access to tools, and efficient processes that scale with Apaleo’s growth.

What You’ll Be Up To

• Own and manage day-to-day internal IT operations, ensuring employees receive reliable support and IT requests are resolved efficiently.
• Manage the employee IT lifecycle, including onboarding and offboarding, user provisioning, and structured access management across company systems.
• Manage device procurement, configuration, and deployment; maintain accurate inventory and offboarding recovery; and enforce security through remote device management and controls.
• Administer and manage internal productivity and SaaS platforms.
• Manage user access, permissions, and tool configuration, ensuring appropriate system access while strengthening identity and access management, including implementing and enforcing SSO.
• Support internal security practices and SOC 2–aligned processes, contributing to a strong security posture across the organization.
• Identify opportunities to automate manual processes and improve workflows through integrations between internal tools.
• Build and improve scalable IT systems and processes that support company growth and a workforce scaling beyond 100 employees.
• Proven experience using AI tools to automate workflows and improve processes across teams.

What You’ll Bring to the Team

• 4+ years of experience in IT operations, IT administration, or IT management.
• Experience supporting employees in fast-growing companies, particularly within Series A–C startups or scaleups.
• Expertise in managing internal SaaS tools and productivity platforms (Microsoft 365, Drata, Slack, etc.).
• Experience managing employee onboarding and offboarding IT processes.
• Experience managing devices and asset inventories.
• Understanding of identity and access management practices.
• Familiarity with security best practices, including SSO and device security.
• Experience improving internal operations through automation or tool integrations.

Mindset & Working Style

• IT generalist mindset comfortable owning a broad operational scope.
• Strong ownership and ability to work independently.
• Pragmatic problem-solving approach and strong prioritization skills.
• Process improvement and automation mindset.
• Must have a proactive, automation-first mindset and actively leverage AI tools to streamline workflows and improve team processes.
• Ability to design systems and processes that scale with company growth.

Nice to Have

• Experience supporting SOC 2 audits or compliance processes. Basic understanding of SOC 2 or similar compliance frameworks.
• Experience leading company-wide AI initiatives to improve processes and operational efficiency.

What Success Looks Like in the First 6–12 Months

• Internal IT operations run smoothly with clear and scalable processes.
• Employee onboarding and offboarding workflows are structured and efficient.
• Internal tools and access management are well-governed and secure.
• Device management and asset inventory are fully organized and tracked.
• Security practices are strengthened, including SSO and identity management.
• IT systems and processes support a growing workforce with minimal operational friction.

What We Offer

Culture & Growth

• A Diverse & International Team: Work alongside passionate professionals from over 20 nationalities, bringing unique cultural perspectives, backgrounds, and experiences to shape the future of hospitality tech.
• Growth & Development: As we scale, so do your opportunities. You’ll benefit from 360° feedback reviews, a dedicated learning budget, and plenty of chances to take on more responsibility. Our evolving career framework ensures you have increasing opportunities to learn new skills, advance your career, and make an impact.
• Autonomy & Ownership: Great ideas can come from anywhere. We empower you to take responsibility, make decisions, and contribute directly in an environment built on trust, transparency, and collaboration.
• Shape the Future of Hospitality Tech: Be part of a fast-growing scale-up transforming the hospitality industry. From day one, your work drives real impact and you’ll have the freedom to bring your ideas to life.
• Competitive & Fair Compensation: We believe great work deserves great pay. Our salaries are competitive and guided by benchmarking data to ensure fairness across all roles and teams. We make sure to recognize and reward performance and contribution.

Perks & Lifestyle

• Flexible & Remote Work Options: We focus on results, not clocking hours. You can work from home, the office or in a hybrid setup, with flexibility to adapt your schedule as long as it makes sense for your role, your team and our business.
• Free Public Transport: Travel across Germany with ease using our fully covered Deutschland Ticket.
• Team Connection: Strong connections fuel collaboration. We celebrate and connect through regular team dinners, company meetups, Oktoberfest celebrations, Christmas parties, and other offsite events.
• Paid Time Off: Enjoy 30 days of vacation to fully disconnect, recharge, and return inspired.
• Health & Wellbeing: Prioritize your health with access to hundreds of gyms, fitness studios, and wellness options through our EGYM Wellpass membership.

How you make an impact joining Apaleo: Joining Apaleo means more than just taking on a role, it’s about driving real change in the hospitality industry. Your contributions will directly shape our innovative platform, influence company-wide decisions, and help redefine the future of hospitality tech. At Apaleo, your voice matters, your ideas are valued, and your impact is tangible. Be part of a team where your work fuels progress, collaboration sparks innovation, and growth is a shared journey.

We are proud to be an Equal Opportunity and Affirmative Action Employer, committed to fostering a diverse, inclusive, and welcoming workplace. We encourage applications from individuals of all backgrounds, regardless of race, color, religion, gender identity or expression, sex, national origin, age, marital status, disability, or any other characteristic protected by applicable law. Your personal data will be handled with the utmost care and in compliance with GDPR and relevant data protection regulations. We celebrate differences and believe that diversity enriches our team and drives innovation.

Apaleo is the world’s most open, API-first property management platform powering the next generation of hospitality operations. Its modular, AI-powered infrastructure enables hoteliers to customise their tech stack, automate routine work, and deliver seamless, personalised guest experiences, powered by best-in-class apps and autonomous AI agents that adapt to every stay.

The role

This is a full-cycle sales role with real ownership. You'll find, develop, and close strategic and mid-market accounts across DACH, from first conversation to signed contract. You'll sell into hotel groups, serviced apartment operators, and forward-thinking hospitality businesses that are ready to leave their old PMS behind.

You'll work closely with our partner ecosystem to co-sell and accelerate deals, and you'll be a genuine voice for Apaleo in the market — building relationships that go beyond the transaction.

What you'll be doing

• Running the full sales cycle, prospecting, discovery, demo, negotiation, close
• Owning and developing 30–40% of your own pipeline through outbound and network-driven activity
• Selling to C-suite and operational decision-makers, helping them understand what a best-of-breed approach actually means in practice
• Navigating complex buying processes that span HQ, Operations, IT, and Finance
• Co-selling with Apaleo's ecosystem of app and implementation partners to accelerate deals and add customer value
• Using tools like HubSpot, LinkedIn Sales Navigator, Modjo.ai, and Zoom to work smart and move fast

What you bring

• Proven B2B SaaS sales experience, you know how to run a deal and close it
• Experience selling complex solutions to non-technical buyers, ideally in hospitality, travel, or an adjacent industry
• Genuine curiosity about hospitality, you want to understand how the industry works, not just sell into it
• The ability to navigate long, multi-stakeholder sales cycles without losing momentum
• Fluency in German and English, this is non-negotiable for the DACH market, additional language a plus.
• A self-starter mindset, you thrive with ownership and don't need hand-holding

Culture & Growth

• A Diverse & International Team - Work alongside passionate professionals from over 20 nationalities, bringing unique perspectives and experiences to shape the future of hospitality tech.
• Growth & Development - As we scale, so do your opportunities. You'll benefit from 360° feedback reviews, a dedicated learning budget, and plenty of chances to take on more responsibility. Our evolving career framework ensures you can grow your skills, advance your career, and make a real impact.
• Autonomy & Ownership - Great ideas can come from anywhere. We empower you to take responsibility, make decisions, and contribute directly in an environment built on trust, transparency, and collaboration.
• Shape the Future of Hospitality Tech - Be part of a fast-growing scale-up transforming an entire industry. From day one, your work drives real impact — and you'll have the freedom to bring your ideas to life.
• Competitive & Fair Compensation - Great work deserves great pay. Our salaries are benchmarked to ensure fairness across all roles and teams, and we recognise and reward performance.

Perks & Lifestyle

• Flexible & Remote Work - We focus on results, not clocking hours. Work from home, the office, or a hybrid setup — with the flexibility to adapt your schedule as long as it works for your role and team.
• Free Public Transport - Travel across Germany with ease using our fully covered Deutschland Ticket.
• Team Connection - Strong connections fuel great collaboration. We come together through team dinners, company meetups, Oktoberfest, Christmas parties, and offsite events.
• 30 Days of Vacation - Fully disconnect, recharge, and come back inspired.
• Personal Development Budget - Up to €1,000 per year to spend however you choose — books, courses, conferences. Your call.
• Health & Wellbeing - Access hundreds of gyms, fitness studios, and wellness options through our EGYM Wellpass membership.

Culture & Growth

• A Diverse & International Team: Work alongside passionate professionals from over 20 nationalities, bringing unique cultural perspectives, backgrounds, and experiences to shape the future of hospitality tech.
• Growth & Development: As we scale, so do your opportunities. You’ll benefit from 360° feedback reviews, a dedicated learning budget, and plenty of chances to take on more responsibility. Our evolving career framework ensures you have increasing opportunities to learn new skills, advance your career, and make an impact.
• Autonomy & Ownership: Great ideas can come from anywhere. We empower you to take responsibility, make decisions, and contribute directly in an environment built on trust, transparency, and collaboration.
• Shape the Future of Hospitality Tech: Be part of a fast-growing scale-up transforming the hospitality industry. From day one, your work drives real impact and you’ll have the freedom to bring your ideas to life.
• Competitive & Fair Compensation: We believe great work deserves great pay. Our salaries are competitive and guided by benchmarking data to ensure fairness across all roles and teams. We make sure to recognize and reward performance and contribution.

Perks & Lifestyle

• Flexible & Remote Work Options: We focus on results, not clocking hours. You can work from home, the office or in a hybrid setup, with flexibility to adapt your schedule as long as it makes sense for your role, your team and our business.
• Free Public Transport: Travel across Germany with ease using our fully covered Deutschland Ticket.
• Team Connection: Strong connections fuel collaboration. We celebrate and connect through regular team dinners, company meetups, Oktoberfest celebrations, Christmas parties, and other offsite events.
• Paid Time Off: Enjoy 30 days of vacation to fully disconnect, recharge, and return inspired.
• Health & Wellbeing: Prioritize your health with access to hundreds of gyms, fitness studios, and wellness options through our EGYM Wellpass membership.

How you make an impact joining Apaleo: Joining Apaleo means more than just taking on a role it’s about driving real change in the hospitality industry. Your contributions will directly shape our innovative platform, influence company-wide decisions, and help redefine the future of hospitality tech. At Apaleo, your voice matters, your ideas are valued, and your impact is tangible. Be part of a team where your work fuels progress, collaboration sparks innovation, and growth is a shared journey.

We are proud to be an Equal Opportunity and Affirmative Action Employer, committed to fostering a diverse, inclusive, and welcoming workplace. We encourage applications from individuals of all backgrounds, regardless of race, color, religion, gender identity or expression, sex, national origin, age, marital status, disability, or any other characteristic protected by applicable law. Your personal data will be handled with the utmost care and in compliance with GDPR and relevant data protection regulations. We celebrate differences and believe that diversity enriches our team and drives innovation.

Join Apaleo and Shape the Future of Hospitality Tech!

Apaleo is the world’s most open, API-first property management platform powering the next generation of hospitality operations. Its modular, AI-powered infrastructure enables hoteliers to customise their tech stack, automate routine work, and deliver seamless, personalised guest experiences, powered by best-in-class apps and autonomous AI agents that adapt to every stay.

Apaleo is scaling fast - and our next stage of growth will be driven by the ecosystem. We’ve already built strong foundations across our partner landscape (apps, services, channels) and see clear momentum in how partners support our GTM motions across segments. Now it’s about making this repeatable at scale: clearer structures, sharper prioritization, and commercial motions that work consistently across geographies.

We are looking for a Ecosystem & Strategic Partnerships Lead who will own and scale the commercial impact of our partner ecosystem across app partners, channel/reseller partners, and service/implementation partners. This is a highly commercial individual contributor role with the opportunity to evolve into a people leadership position over time as the partner motion scales and additional ownership and team capacity are added. You will be working closely with our App Success team (technical partnership and integrations) as well as Sales and Marketing to turn ecosystem-led growth into a measurable, predictable pillar of Apaleo’s revenue engine.

What You'll Be Doing

• Own the commercial impact of the entire partner ecosystem, including sourced and influenced pipeline and ARR.
• Identify, recruit, negotiate and scale high-value partners across app partners, resellers, OEMs and implementation partners.
• Activate key partners through structured co-sell and co-marketing initiatives that drive measurable revenue impact.
• Build and manage a structured partner program with clear criteria, partner life cycle including onboarding, enablement and performance management.
• Enable partner-led expansion, e.g. via reseller/OEM, to open new markets and create repeatable, scalable acquisition.
• Ensure strong cross-functional execution with Sales, Product, Marketing, Platform and CS, surfacing partner insights to shape roadmap and priorities.
• Work hand-in-hand with the App Success team (who owns technical/ops execution) to ensure commercial initiatives translate into adoption, customer value and repeatability

What Success Looks Like

• Partner-sourced and influenced revenue grows significantly and predictably across segments.
• App ecosystem partners show strong activation, co-selling and measurable revenue contribution.
• Reseller and OEM partners unlock scalable acquisition and international expansion.
• Implementation partners materially improve customer activation quality and speed.
• Orchestrating initiatives across different partner types and various departments to drive partner-led growth
• The partner ecosystem becomes a core lever of Apaleo’s GTM strategy.

What You'll Bring to the Team

• 6+ years of experience in SaaS partnerships, ecosystems, business development or comparable commercial roles.
• Proven success in pipeline generation, partner-sourced revenue, GTM execution and managing high-impact commercial partnerships.
• Experience working with app ecosystems, resellers, OEMs, implementation partners or marketplace models.
• Strong cross-functional skills and the ability to bring structure and clarity into complex or ambiguous environments.
• Technical affinity and confidence working with API-first/AI-first products.
• Hands-on, pragmatic, commercial-first mindset with the ability to operate strategically, prioritize and execute personally.
• Strong communication and relationship-building skills with senior internal and external stakeholders.
• Based in Munich or Berlin, or willing to travel (being 2-3 days in the office every 2 weeks).

Nice to Have

• Experience in hospitality or travel tech.
• Previous experience building partner programs, ecosystems, or marketplaces.

Culture & Growth

• A Diverse & International Team: Work alongside passionate professionals from over 20 nationalities, bringing unique cultural perspectives, backgrounds, and experiences to shape the future of hospitality tech.
• Growth & Development: As we scale, so do your opportunities. You’ll benefit from 360° feedback reviews, a dedicated learning budget, and plenty of chances to take on more responsibility. Our evolving career framework ensures you have increasing opportunities to learn new skills, advance your career, and make an impact.
• Autonomy & Ownership: Great ideas can come from anywhere. We empower you to take responsibility, make decisions, and contribute directly in an environment built on trust, transparency, and collaboration.
• Shape the Future of Hospitality Tech: Be part of a fast-growing scale-up transforming the hospitality industry. From day one, your work drives real impact and you’ll have the freedom to bring your ideas to life.
• Competitive & Fair Compensation: We believe great work deserves great pay. Our salaries are competitive and guided by benchmarking data to ensure fairness across all roles and teams. We make sure to recognize and reward performance and contribution.

Perks & Lifestyle

• Flexible & Remote Work Options: We focus on results, not clocking hours. You can work from home, the office or in a hybrid setup, with flexibility to adapt your schedule as long as it makes sense for your role, your team and our business.
• Free Public Transport: Travel across Germany with ease using our fully covered Deutschland Ticket.
• Team Connection: Strong connections fuel collaboration. We celebrate and connect through regular team dinners, company meetups, Oktoberfest celebrations, Christmas parties, and other offsite events.
• Paid Time Off: Enjoy 30 days of vacation to fully disconnect, recharge, and return inspired.
• Personal Development Budget: freely use up to 1.000 € per year for your personal development – whether it’s books, a conference or a course, you're free to choose.
• Health & Wellbeing: Prioritize your health with access to hundreds of gyms, fitness studios, and wellness options through our EGYM Wellpass membership.

We are proud to be an Equal Opportunity and Affirmative Action Employer, committed to fostering a diverse, inclusive, and welcoming workplace. We encourage applications from individuals of all backgrounds, regardless of race, color, religion, gender identity or expression, sex, national origin, age, marital status, disability, or any other characteristic protected by applicable law. Your personal data will be handled with the utmost care and in compliance with GDPR and relevant data protection regulations. We celebrate differences and believe that diversity enriches our team and drives innovation.

Join Apaleo and Shape the Future of Hospitality Tech!

Apaleo is an API-first, AI-powered property management platform built for modern hospitality groups that want flexibility, speed, and control over their tech stack. We’re scaling rapidly across Europe and beyond, supporting innovative operators across multiple segments and geographies.

Our open platform approach lets enterprise customers compose their stack with best-in-class solutions - and increasingly combine those with agentic AI capabilities to move from “insights” to execution: orchestrating cross-system tasks, reducing manual work, and enabling new operating models with the right governance and control.

We’re looking for a Sales Director - Strategic Accounts to win new enterprise business across Europe and help build initial traction with Global accounts. This is a senior individual contributor role with high accountability/ autonomy and close collaboration with the founders and senior leadership team, helping drive strategic pursuits and building a repeatable enterprise motion as we grow.

What You'll Be Up To:

• Own full-cycle enterprise new logo sales across Europe, from target account strategy through close.
• Develop and execute strategic account plans across complex, multi-stakeholder enterprise organisations.
• Lead complex, consultative enterprise sales cycles, ensuring strong qualification, deal strategy, and forecast accuracy.
• Create compelling executive narratives and business cases: ROI, operating model impact, phased transformation roadmap, and clear success criteria.
• Collaborate closely with the Solution Architecture team to scope outcomes, shape solution approaches, align on integration realities, and de-risk enterprise adoption
• Partner closely with founders/senior leadership on strategic deals: executive outreach, deal strategy, and high-stakes negotiations.
• Stay close to strategic accounts through the roll-out phase as an executive sponsor: ensure a crisp handover, maintain executive alignment, unblock risks, and identify expansion pathways with Customer Success / Onboarding.
• Act as a voice to the market: build a trusted network across hospitality leaders, ownership groups, consultants, and ecosystem partners; represent Apaleo in executive forums and industry moments to generate long-term opportunity flow and credibility.
• Feed structured market insights back into GTM and product direction: positioning, packaging, proof points, partner involvement, and enterprise playbooks.

What Success Looks Like

• A focused enterprise target list with strong account plans, executive access, and multi-threaded stakeholder engagement across priority markets.
• A healthy, high-quality enterprise pipeline built through repeatable plays (strategic outreach, network, partners, market presence) - with reliable forecasting and strong deal inspection discipline.
• Flagship enterprise wins and visible traction with global accounts, supported by crisp value cases and executive alignment.
• Smooth early roll-outs for strategic wins with clear continuity from late-stage deal to rollout governance - and a visible path to expansion.
• Apaleo is increasingly seen as a credible strategic platform in enterprise hospitality circles through your relationships and market presence.

Requirements

• 7+ years of experience in enterprise SaaS sales / strategic new business, ideally in hospitality, travel tech, or an adjacent B2B vertical selling into complex, multi-stakeholder organisations.
• Proven track record of closing complex, high-value deals (multi-year, multi-property, multi-stakeholder) across Europe.
• Proven capability in consultative, value-based selling: deep discovery, executive storytelling, business case/ROI creation, procurement negotiation, and stakeholder management.
• Technical acumen in platform and integration-heavy environments - comfortable partnering with Solution Architects and leading credible conversations with IT and product teams
• High ownership and structured execution in build-mode environments; able to create clarity and momentum without heavy process.
• Strong internal collaboration skills - comfortable working closely with founders, senior leadership, Solution Architecture, CS, and Marketing.
• Europe-based, with willingness to travel for key enterprise moments (exec workshops, rollout milestones, industry events).

Nice to Have

• Munich or Berlin based; German speaking.
• Existing network across European hotel groups, ownership/management companies, consultants, or hospitality tech ecosystem.
• Excited about agentic (autonomous) AI for enterprise hospitality - and motivated to make it real with strategic customers in a pragmatic, risk-aware way.
• Experience selling platform products (vs. closed all-in-one suites) or orchestrating partner-rich solutions.

Culture & Growth

• A Diverse & International Team: Work alongside professionals from many backgrounds and nationalities shaping the future of hospitality tech.
• Growth & Development: Feedback-driven culture, learning budget, and room to grow as the enterprise motion scales.
• Autonomy & Ownership: High trust, high accountability - impact over process.
• Shape the Future of Hospitality Tech: Your work helps define how enterprise growth is built at Apaleo.
• Competitive & Fair Compensation: Benchmark-guided compensation and clear performance expectations.

Perks & Lifestyle

• Flexible & Remote Work Options: Remote-first across Europe with regular in-person moments where it matters.
• Free Public Transport: Fully covered Deutschland Ticket (Germany-based).
• Team Connection: Regular team dinners, company meetups, and offsites.
• Paid Time Off: 30 days of vacation.
• Personal Development Budget: 1.000 € per year (can exceed with approval).
• Health & Wellbeing: Access to gyms and wellness options via EGYM Wellpass.

Join Apaleo and Shape the Future of Hospitality Tech!

Apaleo is the world’s most open, API-first property management platform powering the next generation of hospitality operations. Its modular, AI-powered infrastructure enables hoteliers to customise their tech stack, automate routine work, and deliver seamless, personalised guest experiences, powered by best-in-class apps and autonomous AI agents that adapt to every stay.

As we continue to grow in the DACH market, we are looking for a driven Business Development Representative (BDR) (f/m/d) to generate new business opportunities and play a key role in our sales engine.

Your Mission

As a BDR at Apaleo, you are on the front line of our growth. You will be responsible for generating qualified sales opportunities for our Account Executives through a mix of inbound lead qualification and proactive outbound prospecting.

This is a high-impact, target-driven role with a clear path towards an Account Executive position.

What You’ll Be Up To

• Own and manage inbound leads with speed and strong qualification standards
• Proactively build pipeline through outbound prospecting (calls, email, LinkedIn)
• Consistently meet and exceed monthly targets (e.g. meetings booked, qualified opportunities)
• Run structured discovery conversations to understand customer needs and identify pain points
• Engage decision-makers in the hospitality industry and position Apaleo’s value proposition
• Collaborate closely with Account Executives to ensure high-quality handover of opportunities
• Leverage our partner ecosystem to identify and generate additional leads
• Maintain clean and accurate data in HubSpot and use tools like LinkedIn Sales Navigator, Zoom, and Modjo to optimise your performance

What You’ll Bring to the Team

• Demonstrated success in B2B SaaS, sales development, or a comparable commercial role
• Strong interest in outbound prospecting and building pipeline
• Comfortable working with targets, KPIs, and performance metrics
• Excellent communication skills in German and English (minimum C1 level required for both, for the DACH market)
• Confidence in engaging and challenging decision-makers
• Strong discovery and listening skills, you know how to uncover real customer needs
• High level of resilience, ownership, and drive to succeed in a fast-paced environment
• Curiosity and willingness to learn, especially in a tech-driven product environment

Extra consideration for:

• Experience in hospitality or hospitality tech or SaaS or similar background
• Familiarity with modern sales tools (e.g. HubSpot, Sales Navigator etc.)
• Additional language proficiency in Italian or Spanish, or French is a plus

What We Offer

Career & Growth

• Clear and structured career path towards Account Executive or other revenue roles
• Dedicated onboarding and continuous sales training (tools, product, methodologies)
• Regular feedback cycles and development support
• Opportunity to join a fast-growing SaaS company and directly impact revenue growth

Culture & Growth

• A Diverse & International Team: Work alongside passionate professionals from over 20 nationalities, bringing unique cultural perspectives, backgrounds, and experiences to shape the future of hospitality tech.
• Growth & Development: As we scale, so do your opportunities. You’ll benefit from 360° feedback reviews, a dedicated learning budget, and plenty of chances to take on more responsibility. Our evolving career framework ensures you have increasing opportunities to learn new skills, advance your career, and make an impact.
• Autonomy & Ownership: Great ideas can come from anywhere. We empower you to take responsibility, make decisions, and contribute directly in an environment built on trust, transparency, and collaboration.
• Shape the Future of Hospitality Tech: Be part of a fast-growing scale-up transforming the hospitality industry. From day one, your work drives real impact and you’ll have the freedom to bring your ideas to life.
• Competitive & Fair Compensation: We believe great work deserves great pay. Our salaries are competitive and guided by benchmarking data to ensure fairness across all roles and teams. We make sure to recognize and reward performance and contribution.

Perks & Lifestyle

• Flexible & Remote Work Options: We focus on results, not clocking hours. You can work from home, the office or in a hybrid setup, with flexibility to adapt your schedule as long as it makes sense for your role, your team and our business.
• Free Public Transport: Travel across Germany with ease using our fully covered Deutschland Ticket.
• Team Connection: Strong connections fuel collaboration. We celebrate and connect through regular team dinners, company meetups, Oktoberfest celebrations, Christmas parties, and other offsite events.
• Paid Time Off: Enjoy 30 days of vacation to fully disconnect, recharge, and return inspired.
• Health & Wellbeing: Prioritize your health with access to hundreds of gyms, fitness studios, and wellness options through our EGYM Wellpass membership.

How you make an impact joining Apaleo: Joining Apaleo means more than just taking on a role, it’s about driving real change in the hospitality industry. Your contributions will directly shape our innovative platform, influence company-wide decisions, and help redefine the future of hospitality tech. At Apaleo, your voice matters, your ideas are valued, and your impact is tangible. Be part of a team where your work fuels progress, collaboration sparks innovation, and growth is a shared journey.

We are proud to be an Equal Opportunity and Affirmative Action Employer, committed to fostering a diverse, inclusive, and welcoming workplace. We encourage applications from individuals of all backgrounds, regardless of race, color, religion, gender identity or expression, sex, national origin, age, marital status, disability, or any other characteristic protected by applicable law. Your personal data will be handled with the utmost care and in compliance with GDPR and relevant data protection regulations. We celebrate differences and believe that diversity enriches our team and drives innovation.

Apaleo is the world’s most open, API-first property management platform powering the next generation of hospitality operations. Its modular, AI-powered infrastructure enables hoteliers to customise their tech stack, automate routine work, and deliver seamless, personalised guest experiences, powered by best-in-class apps and autonomous AI agents that adapt to every stay.

As the hospitality industry enters the age of Agentic AI, where autonomous agents handle everything from revenue optimisation to guest communication, we need someone who can translate our deep technical capabilities into compelling, differentiated value for every segment and market we serve.

As a Senior Product Marketing Manager at Apaleo, you connect the dots between our platform, our market, and the teams that bring both together. You build deep product knowledge and turn it into sharp, differentiated positioning that helps us win in the segments and markets we focus on.

You work closely with our existing content team, adding product and solution depth to what they create. But your impact goes beyond content. You orchestrate how Revenue, Product, and Marketing move together around key moments and decisions, from product launches to new market entry.

What You'll Do

Make our value tangible

Build deep product knowledge and turn it into positioning that lands well before a demo. Draw on real customer outcomes to make Apaleo's impact concrete and credible across segments, verticals, and markets.

Equip our commercial teams to win

Develop the narratives and materials that help our commercial teams communicate Apaleo's value consistently across the full funnel, from first touch to close and beyond.

Drive launches as a system

Lead product launches and key market moments end to end. Brief and align all teams involved, ensure consistency across every touchpoint, and feed learnings back into product decisions.

Secure AI leadership

Strenghten and strategically expand our AI positioning as hospitality enters the age of Agentic AI - where autonomous agents handle everything from revenue optimisation to guest communication.

What We're Looking For

Must-Have

• Vast experience in B2B SaaS product marketing, with a track record of building and owning positioning and messaging frameworks
• Ability to build deep product knowledge fast and turn it into narratives that make complex platform capabilities tangible for both technical and commercial audiences
• Proactive and collaborative across functions: you know how to align people, initiate new ways of working, and drive momentum across teams
• A genuine curiosity for new technology, particularly AI, and an appetite to stay ahead of where the market is heading
• Excellent written and verbal communication in English

Good to Have

• Background in hospitality tech or a working knowledge of how properties operate and make technology decisions, which shortens the path to real depth significantly
• Familiarity with API-first or platform products and the ability to make technical architecture a compelling selling point
• Experience working in international markets, particularly in Europe (DACH, UK, FR)
• German or French language skills is a plus

Why Apaleo

• A diverse & international team work alongside passionate experts from various disciplines and backgrounds, fostering a truly global perspective.
• Flat hierarchy & flexible structure enjoy autonomy and ownership in an environment that values collaboration over rigid hierarchies.
• A key role in a fast-growing start up be part of one of the most promising international startups in the hospitality industry, right in the heart of Munich.
• Fair & transparent compensation benefit from a clear peer review system and career progression plan designed to reward your growth.
• Flexible working style we support flexible hours and hybrid work from our Munich office.
• Engaging team events from cocktail club nights and team dinners to meet-ups and the legendary Oktoberfest celebrations.

Perks & Lifestyle

• Flexible & Remote Work Options: We focus on results, not clocking hours. You can work from home, the office or in a hybrid setup, with flexibility to adapt your schedule as long as it makes sense for your role, your team and our business.
• Free Public Transport: Travel across Germany with ease using our fully covered Deutschland Ticket.
• Team Connection: Strong connections fuel collaboration. We celebrate and connect through regular team dinners, company meetups, Oktoberfest celebrations, Christmas parties, and other offsite events.
• Paid Time Off: Enjoy 30 days of vacation to fully disconnect, recharge, and return inspired.
• Health & Wellbeing: Prioritize your health with access to hundreds of gyms, fitness studios, and wellness options through our EGYM Wellpass membership.

How you make an impact joining Apaleo: Joining Apaleo means more than just taking on a role it’s about driving real change in the hospitality industry. Your contributions will directly shape our innovative platform, influence company-wide decisions, and help redefine the future of hospitality tech. At Apaleo, your voice matters, your ideas are valued, and your impact is tangible. Be part of a team where your work fuels progress, collaboration sparks innovation, and growth is a shared journey.

We are proud to be an Equal Opportunity and Affirmative Action Employer, committed to fostering a diverse, inclusive, and welcoming workplace. We encourage applications from individuals of all backgrounds, regardless of race, color, religion, gender identity or expression, sex, national origin, age, marital status, disability, or any other characteristic protected by applicable law. Your personal data will be handled with the utmost care and in compliance with GDPR and relevant data protection regulations. We celebrate differences and believe that diversity enriches our team and drives innovation.

Apaleo is the world’s most open, API-first property management platform powering the next generation of hospitality operations. Its modular, AI-powered infrastructure enables hoteliers to customise their tech stack, automate routine work, and deliver seamless, personalised guest experiences, powered by best-in-class apps and autonomous AI agents that adapt to every stay.

Your Role

This is a leadership role that spans two interconnected disciplines: owning Apaleo’s Customer Success function from the ground up, and ensuring every new customer lands well through a best-in-class onboarding experience.

On the CS side, you’ll drive adoption, expansion, and long-term retention across the customer base, building the systems, playbooks, and team culture that makes success scalable. On the onboarding side, you’ll set the strategic direction for how new customers implement and activate Apaleo, ensuring the team delivers a smooth, efficient, and confidence-building experience from day one.

What You’ll Be Up To

Customer Success Strategy & Execution

• Define and own the Customer Success strategy, team structure, lifecycle methodology, and the metrics that matter (NRR, churn, CSAT, adoption).
• Lead, coach, and grow a team of Customer Success Managers, setting the standard for ownership, accountability, and customer impact.
• Build scalable, repeatable CS processes across the full post-onboarding lifecycle: adoption, advancement, and expansion.
• Own Apaleo’s most important customer relationships, guiding executive-level business reviews and driving meaningful outcomes.
• Represent the Voice of the Customer at the leadership level, translating insights into actionable feedback for Product, Engineering, and Go-to-Market teams.
• Define and track customer health using data and tooling (HubSpot, Gainsight, or similar) to proactively manage risk and identify growth opportunities.
• Partner cross-functionally with Sales, Marketing, Product, and Engineering to deliver a seamless and commercially aligned customer experience.

Onboarding Leadership

• Set the strategic direction for onboarding working closely with the Onboarding Lead.
• Act as the senior escalation point for complex onboarding issues, partnering cross-functionally to resolve systemic challenges. Hold the Onboarding Team Lead accountable for delivery outcomes, stepping in only where recurring patterns require escalation to Product or leadership.
• Represent onboarding performance at the leadership level, translating KPIs into business impact narratives that inform investment decisions, headcount planning, and product roadmap priorities.

What You’ll Bring to the Team

Must-Have Skills & Experience

• Significant experience in Customer Success, Account Management, or Customer Growth within SaaS, Hospitality Tech, or similar industries.
• Proven track record in a senior CS leadership role, you’ve built or significantly scaled a CS function, not just managed one.
• Strong strategic instincts: able to zoom out to set direction while staying close enough to the detail to build credibility with your team and customers.
• Experience designing and implementing scalable CS and onboarding processes in a scale-up environment, you’re a builder, not an inheritor.
• Comfortable operating with ambiguity and limited resources. You create structure where little exists.
• Technically confident - able to engage on platform, API, and integration topics alongside customers and internal teams without breaking a sweat.
• AI native - integrates AI into workflows to improve CS performance.
• Excellent communicator with strong stakeholder management skills, internally and externally.
• Proficient with tools like HubSpot, Gainsight, or similar CS/CRM platforms.

Nice-to-Have Skills & Experience

• Experience in hospitality tech or B2B SaaS for operationally complex industries (a strong plus).
• Exposure to commercial CS frameworks: NRR ownership, account forecasting, and expansion playbooks.
• Experience contributing to or leading Voice-of-Customer programmes at an organizational level.
• Familiarity with API-first or platform-model products.

Why You’ll Love It Here

• Define and build the CS & Onboarding function at a pivotal moment in Apaleo’s growth.
• Have a genuine seat at the leadership table - your strategy will shape the business.
• Work alongside a collaborative, curious team that values autonomy and moves fast.
• Enjoy a flexible working model, regular team events, and an office in central Munich..

Culture & Growth

• A Diverse & International Team: Work alongside professionals from many backgrounds and nationalities shaping the future of hospitality tech.
• Growth & Development: Feedback-driven culture, learning budget, and room to grow as the enterprise motion scales.
• Autonomy & Ownership: High trust, high accountability - impact over process.
• Shape the Future of Hospitality Tech: Your work helps define how enterprise growth is built at Apaleo.
• Competitive & Fair Compensation: Benchmark-guided compensation and clear performance expectations.

Perks & Lifestyle

• Flexible & Remote Work Options: Remote-first across Europe with regular in-person moments where it matters.
• Free Public Transport: Fully covered Deutschland Ticket (Germany-based).
• Team Connection: Regular team dinners, company meetups, and offsites.
• Paid Time Off: 30 days of vacation.
• Personal Development Budget: 1.000 € per year (can exceed with approval).
• Health & Wellbeing: Access to gyms and wellness options via EGYM Wellpass.

How You Make an Impact

Joining Apaleo means more than taking on a role, it’s about driving real change in the hospitality industry. As Head of Customer Success & Onboarding, your decisions will directly shape how hundreds of hospitality businesses experience our platform, influence product direction, and define what world-class CS looks like at Apaleo. Your voice matters, your strategy will be felt, and your impact will be tangible.

We are proud to be an Equal Opportunity and Affirmative Action Employer, committed to fostering a diverse, inclusive, and welcoming workplace. We encourage applications from individuals of all backgrounds, regardless of race, colour, religion, gender identity or expression, sex, national origin, age, marital status, disability, or any other characteristic protected by applicable law. Your personal data will be handled with the utmost care and in compliance with GDPR and relevant data protection regulations. We celebrate differences and believe that diversity enriches our team and drives innovation