About the job

The Principal Customer Success Business Partner (CSBP) for our Technology, Media & Telco (TMT) vertical is primarily responsible for successful deployment, ensuring our customers are adopting our solutions, realizing value and identifying growth opportunities. Acting as a key contact for customers, the CSBP will work alongside our Sales, Professional Services and Partner teams to ensure that the customer is trained and has a successful implementation. As the primary customer contact the CSBP will handle critical issues and ensure customer satisfaction and value realization. Your primary objective will be to execute the overall company and Customer Success strategy to protect and defend the existing customer base, ensure customer value realization and unlock growth with existing customers.

Strategic objectives:

• Handle a portfolio of Enterprise Customers with a ARR of ~$10M with a focus to improve the customer's value and ROI on Anaplan, secure contract renewal, and identify growth opportunities
• Be the primary Anaplan point of contact and customer-trusted adviser during the customer life cycle
• Work as part of an account team and utilize your internal resources to execute the account strategy
• Spot opportunities within existing customers to deliver value and grow the Anaplan footprint at accounts
• Connect the customer to other areas of Anaplan as needed including Product, Support, Community & Sales as well as our partner network.

Customer adoption:

• Proactively monitor customer end-user adoption and sponsorship; build action plans to remedy if needed
• Guide and support Customers to secure strong adoption
• Work closely with Customers to align Platform Expansion plans to key business objectives
• Enable Customers to achieve business transformation with Anaplan, helping them to map their business goals to the platform capability
• Promote and support engagement with Anaplan through community usage, user groups, and event participation (e.g. CPX, Master Anaplanner Program, local and virtual user groups)
• Educate Customers on our Platform Roadmap
• Run regularly scheduled customer check-ins.

Implementation:

• Work with our Customers, Partners, and Professional Services team to ensure implementation success and service quality exceeds customer expectations
• Coach customers to create and manage a delivery model and change management framework to support their Anaplan journey
• Support and collaborate with Anaplan partners
• Mediate to resolve all technical/platform issues with existing implementations
• Partners and internal support teams
• Handle issues of customer concern
• Ensure proactive ticket resolution
• Advocate our model-building best practices with your customers.

Results of all above: Safeguard high CSAT/NPS scores; improve customer relationships to reduce detractors and passives and build champions.

Your Qualifications

• 10+ years of experience in account management, consulting, or client services background is required
• Customer-first mentality
• Extreme ownership mentality
• Ability to work with urgency, and remain calm under pressure
• Comfortable and confident when presenting to customer executives and stakeholders
• Adapts well to change and is flexible
• Curiosity: a strong desire to understand how and why a customer operates, what objectives they have in the marketplace, and how Anaplan can help them with their objectives
• Strong troubleshooting and problem-solving skills
• Account management or client/professional services background
• Strong project and program management experience
• Ability to multitask and prioritize daily and weekly tasks
• Run your own business mentality & drive
• Curiosity: a strong desire to understand how and why a customer operates, what objectives they have in the marketplace, and how Anaplan can help them with their objectives
• Strong communication skills with the ability to communicate and translate technical information to all personas
• Able to use technology to handle their customer portfolio
• Experience in business planning including annual operating plans, forecasting, and modeling experience is a plus
• Experience with Techn, Media, and Telco industries is a plus

Other:

• Travel (up to 25%) is expected, largely within region.

We want you to think big and act bold through expressing your authentic best self! Anaplan is looking for a tenacious Director of Renewals to join Renewals Team. This is a stellar opportunity to get involved in a highly visible, large scale SaaS cloud company. This role is an immediate full-time position. If you’re ready to roll up your sleeves and tackle unique problems that no one else is solving, keep reading. 

The Director of Renewals is a leadership role within our Customer Success Organization at Anaplan and leads a laser focused team incentivized to forecast, track, and secure renewals. This leader is responsible for identifying and forecasting renewal risk, designing and executing the renewals strategy globally, and working with leaders in Sales and Global Customer Success.

The Customer Success Renewal Team owns a comprehensive process from quote to signature working directly with customers to secure renewal opportunities. They will partner with their Account Executive and Customer Success Business Partner to appropriately manage, forecast and escalate renewals.

Insight on your impact

• Manage a team of renewal specialists
• Lead in the vision and strategy of Global Renewals
• Manage operating procedures for the renewal team and continuously iterate on processes to drive efficiency and impact
• Own the renewal retention forecast and have detail on each account and the status of their renewal, report out directly to the Chief Customer Officer
• Partner with Sales Vice Presidents and Customer Success Directors to manage escalated renewal issues
• Motivate individuals and team to exceed objectives through leading by example, coaching, and mentorship
• Understand renewals day-to-day motion and work directly with the renewal specialists to help them with the systems and processes necessary to exceed their goals and targets
• Be a strong voice within Anaplan to drive new initiatives and programs targeting improved productivity and scale
• Optimize account growth at renewal by ensuring our renewal specialists are leading with the account team and helping to identify incremental opportunities upon contract renewal

Your qualifications, your influence

• Experience running a successful renewals management team
• Deep understanding of the renewal cycle and sales processes
• Deep understanding of SaaS and Enterprise Sales business model with an understanding of customer lifecycle measures and SaaS revenue streams.
• Data-driven with a dedication to process improvement
• Strong reputation working with inter-disciplinary teams as being innovative, accountable, reliable, and able to thrive in a constantly changing environment
• Passion for process and experience scaling processes

Preferred skills and technical familiarity

• 6+ years of experience in sales/renewals management
• 4+ years’ experience with subscription software
• Strong ability to deliver and facilitate knowledge transfer, both in-person and virtually, across a globally diverse team
• Proven record of success as an individual renewals/account management experience

We want you to think big and act bold through expressing your authentic best self! Anaplan is looking for a tenacious Director of Renewals to join Renewals Team. This is a stellar opportunity to get involved in a highly visible, large scale SaaS cloud company. This role is an immediate full-time position. If you’re ready to roll up your sleeves and tackle unique problems that no one else is solving, keep reading. 

The Director of Renewals is a leadership role within our Customer Success Organization at Anaplan and leads a laser focused team incentivized to forecast, track, and secure renewals. This leader is responsible for identifying and forecasting renewal risk, designing and executing the renewals strategy globally, and working with leaders in Sales and Global Customer Success.

The Customer Success Renewal Team owns a comprehensive process from quote to signature working directly with customers to secure renewal opportunities. They will partner with their Account Executive and Customer Success Business Partner to appropriately manage, forecast and escalate renewals.

Insight on your impact

• Manage a team of renewal specialists
• Lead in the vision and strategy of Global Renewals
• Manage operating procedures for the renewal team and continuously iterate on processes to drive efficiency and impact
• Own the renewal retention forecast and have detail on each account and the status of their renewal, report out directly to the Chief Customer Officer
• Partner with Sales Vice Presidents and Customer Success Directors to manage escalated renewal issues
• Motivate individuals and team to exceed objectives through leading by example, coaching, and mentorship
• Understand renewals day-to-day motion and work directly with the renewal specialists to help them with the systems and processes necessary to exceed their goals and targets
• Be a strong voice within Anaplan to drive new initiatives and programs targeting improved productivity and scale
• Optimize account growth at renewal by ensuring our renewal specialists are leading with the account team and helping to identify incremental opportunities upon contract renewal

Your qualifications, your influence

• Experience running a successful renewals management team
• Deep understanding of the renewal cycle and sales processes
• Deep understanding of SaaS and Enterprise Sales business model with an understanding of customer lifecycle measures and SaaS revenue streams.
• Data-driven with a dedication to process improvement
• Strong reputation working with inter-disciplinary teams as being innovative, accountable, reliable, and able to thrive in a constantly changing environment
• Passion for process and experience scaling processes

Preferred skills and technical familiarity

• 6+ years of experience in sales/renewals management
• 4+ years’ experience with subscription software
• Strong ability to deliver and facilitate knowledge transfer, both in-person and virtually, across a globally diverse team
• Proven record of success as an individual renewals/account management experience

We want you to think big and act bold through expressing your authentic best self! Anaplan is looking for a tenacious Director of Renewals to join Renewals Team. This is a stellar opportunity to get involved in a highly visible, large scale SaaS cloud company. This role is an immediate full-time position. If you’re ready to roll up your sleeves and tackle unique problems that no one else is solving, keep reading. 

The Director of Renewals is a leadership role within our Customer Success Organization at Anaplan and leads a laser focused team incentivized to forecast, track, and secure renewals. This leader is responsible for identifying and forecasting renewal risk, designing and executing the renewals strategy globally, and working with leaders in Sales and Global Customer Success.

The Customer Success Renewal Team owns a comprehensive process from quote to signature working directly with customers to secure renewal opportunities. They will partner with their Account Executive and Customer Success Business Partner to appropriately manage, forecast and escalate renewals.

Insight on your impact

• Manage a team of renewal specialists
• Lead in the vision and strategy of Global Renewals
• Manage operating procedures for the renewal team and continuously iterate on processes to drive efficiency and impact
• Own the renewal retention forecast and have detail on each account and the status of their renewal, report out directly to the Chief Customer Officer
• Partner with Sales Vice Presidents and Customer Success Directors to manage escalated renewal issues
• Motivate individuals and team to exceed objectives through leading by example, coaching, and mentorship
• Understand renewals day-to-day motion and work directly with the renewal specialists to help them with the systems and processes necessary to exceed their goals and targets
• Be a strong voice within Anaplan to drive new initiatives and programs targeting improved productivity and scale
• Optimize account growth at renewal by ensuring our renewal specialists are leading with the account team and helping to identify incremental opportunities upon contract renewal

Your qualifications, your influence

• Experience running a successful renewals management team
• Deep understanding of the renewal cycle and sales processes
• Deep understanding of SaaS and Enterprise Sales business model with an understanding of customer lifecycle measures and SaaS revenue streams.
• Data-driven with a dedication to process improvement
• Strong reputation working with inter-disciplinary teams as being innovative, accountable, reliable, and able to thrive in a constantly changing environment
• Passion for process and experience scaling processes

Preferred skills and technical familiarity

• 6+ years of experience in sales/renewals management
• 4+ years’ experience with subscription software
• Strong ability to deliver and facilitate knowledge transfer, both in-person and virtually, across a globally diverse team
• Proven record of success as an individual renewals/account management experience

We want you to think big and act bold through expressing your authentic best self! Anaplan is looking for a tenacious Director of Renewals to join Renewals Team. This is a stellar opportunity to get involved in a highly visible, large scale SaaS cloud company. This role is an immediate full-time position. If you’re ready to roll up your sleeves and tackle unique problems that no one else is solving, keep reading. 

The Director of Renewals is a leadership role within our Customer Success Organization at Anaplan and leads a laser focused team incentivized to forecast, track, and secure renewals. This leader is responsible for identifying and forecasting renewal risk, designing and executing the renewals strategy globally, and working with leaders in Sales and Global Customer Success.

The Customer Success Renewal Team owns a comprehensive process from quote to signature working directly with customers to secure renewal opportunities. They will partner with their Account Executive and Customer Success Business Partner to appropriately manage, forecast and escalate renewals.

Insight on your impact

• Manage a team of renewal specialists
• Lead in the vision and strategy of Global Renewals
• Manage operating procedures for the renewal team and continuously iterate on processes to drive efficiency and impact
• Own the renewal retention forecast and have detail on each account and the status of their renewal, report out directly to the Chief Customer Officer
• Partner with Sales Vice Presidents and Customer Success Directors to manage escalated renewal issues
• Motivate individuals and team to exceed objectives through leading by example, coaching, and mentorship
• Understand renewals day-to-day motion and work directly with the renewal specialists to help them with the systems and processes necessary to exceed their goals and targets
• Be a strong voice within Anaplan to drive new initiatives and programs targeting improved productivity and scale
• Optimize account growth at renewal by ensuring our renewal specialists are leading with the account team and helping to identify incremental opportunities upon contract renewal

Your qualifications, your influence

• Experience running a successful renewals management team
• Deep understanding of the renewal cycle and sales processes
• Deep understanding of SaaS and Enterprise Sales business model with an understanding of customer lifecycle measures and SaaS revenue streams.
• Data-driven with a dedication to process improvement
• Strong reputation working with inter-disciplinary teams as being innovative, accountable, reliable, and able to thrive in a constantly changing environment
• Passion for process and experience scaling processes

Preferred skills and technical familiarity

• 6+ years of experience in sales/renewals management
• 4+ years’ experience with subscription software
• Strong ability to deliver and facilitate knowledge transfer, both in-person and virtually, across a globally diverse team
• Proven record of success as an individual renewals/account management experience

The Role:

Anaplan is looking for a highly driven and dynamic Senior Customer Success Business Partner (CSBP) to join the Customer Success team in Bangalore, India. 

This role goes beyond traditional customer success. You will operate as a strategic advisor and transformation partner, helping our enterprise customers leverage Anaplan’s platform and AI capabilities to drive measurable business outcomes.

This is what you will do at Anaplan

As a Senior CSBP, you will manage a portfolio of enterprise customers with the primary goal of maximizing their ROI on the Anaplan platform while owning the end-to-end lifecycle (onboarding, implementation, adoption, renewals, expansion) through a value-based selling mindset.

Strategic Partnership & Executive Engagement

• Own and nurture relationships with C-suite executives (CFO, CIO, CHRO, CDO) and senior stakeholders, establishing yourself as a trusted advisor and aligning on strategic priorities, value realization, AI transformation, and long-term investment decisions.
• Lead outcome-driven Executive Business Reviews (EBRs), presenting compelling narratives that connect Anaplan's capabilities to the customer's strategic priorities and clearly articulate business value to influence renewal, expansion, and investment decisions.
• Advise customers on establishing a robust Center of Excellence (CoE) and governance structure to foster self-sufficiency and scale while enabling stakeholder alignment, prioritization, and scalable adoption.

Value Realization & Adoption

• Drive measurable ROI and business outcomes from Anaplan investments across onboarding, implementation, and adoption phases ensuring strong customer health.
• Proactively monitor platform usage and sponsorship, identifying risks and deploying targeted action plans to drive sustained adoption and protect renewals.
• Develop and execute customer success plans aligned to value realization, adoption, and growth objectives.
• Develop customer success assets and playbooks and help drive customer references and case studies to reinforce value realization and support expansion.
• Drive enablement, training, and best practices to foster adoption and customer self-sufficiency.

Commercial Growth & Expansion

• Identify and drive platform expansion opportunities, including AI use cases, across key business functions (Supply Chain Planning) to increase platform footprint and business value.
• Collaborate with Sales and Partners to build and progress pipeline within existing accounts through structured account prioritization and pipeline development.
• Proactively identify and mitigate renewal risks in partnership with Renewal Managers and Account Executives to secure and grow the commercial relationship ensuring high retention and strong NRR, and predictable renewals.
• Translate Anaplan’s platform and AI capabilities into clear business value to drive expansion and customer investment.

Customer Advocacy & Internal Collaboration

• Serve as the voice of the customer to internal Anaplan teams (Product, Support, Community), advocating for their needs and ensuring objectives are aligned across business and technical stakeholders.
• Act as a primary point of escalation, focusing on swift resolution and maintaining positive momentum to maintain customer confidence and protect customer health.
• Contribute to the development of customer success assets, playbooks, and customer case studies to strengthen the Anaplan community.
• Own key relationships with customers and proactively maintain high levels of engagement with a focus on increasing customer satisfaction and loyalty while identifying growth opportunities.
• Promote and support engagement with Anaplan through community usage, user groups, and event participation.
• Act as the primary customer contact, managing stakeholders across business and IT and driving change management initiatives.

Your Qualifications

• 10+ years of work experience in customer-facing roles such as customer success, presales or management consulting with experience driving renewals and expansion.
• Deep subject matter expertise in Supply Chain Planning space with a strong understanding of Enterprise Performance Management (EPM) and Enterprise Planning & Analytics.
• Hands-on experience from consulting or implementation perspective on supply chain planning products such as Anaplan, SAP IBP, Kinaxis, Blue Yonder, O9 Solutions etc.
• Excellent communication, presentation, and interpersonal skills, with a consultative and value-oriented approach.
• Ability to translate technical platform capabilities into business value for customers.
• Bachelor’s degree, with focus on business, finance, marketing, operations, supply chain. CA/MBA a plus

AMER Portfolio Leader - Customer Success Director

Anaplan is a category-defining enterprise planning platform trusted by the world’s most sophisticated organizations to drive financial, operational, and strategic decision-making. Backed by Thoma Bravo, one of the leading software-focused private equity firms, Anaplan operates with pace, intensity, and a relentless focus on operational excellence and measurable performance.

As we scale into our next phase of growth, we are evolving our GTM post-sales coverage model to sharpen segmentation, increase execution rigor, and protect recurring revenue. Historically, accounts were managed in blended portfolios. As the business has grown, it is clear that differentiated customer segments require tailored motion, inspection cadence, and leadership focus.

To support this evolution, we are creating a dedicated AMER Portfolio Leader (CSD) role responsible for four segmented portfolios. This is a strategic investment in renewal discipline, operational command, and risk transparency for FY27 and beyond.

This is a highly visible role at the center of Anaplan’s post-sales GTM engine, ideal for a proven post-sales GTM leader looking to operate in a fast-paced, high-performance environment, launch a new GTM motion, and make a significant impact on the business and the model itself.

The individual must be an operator at heart; gritty, action-oriented, and relentless about getting things done all with an obsession of customer outcomes and value realized.

Strategic Mandate

• Establish operational command across four portfolios through disciplined segmentation and structured governance
• Build and institutionalize rigorous renewal inspection models with early warning indicators and mitigation plans
• Drive forecast accuracy and eliminate renewal surprises
• Partner closely with Sales leadership to align account strategy, commercial execution, and risk mitigation
• Elevate post-sales execution via performance management, accountability frameworks, and systems-based rigor
• Shape and refine a differentiated portfolio motion, with the opportunity to influence the evolving coverage model

Core KPIs

• Primary: Retention (renewal rate and risk mitigation)
• Secondary: NNACV expansion, CSQL generation, customer base health, forecast accuracy, and portfolio-level risk transparency

Retention is the foundation. Expansion and growth follow disciplined execution and strong customer health.

Core Leadership & Capability Profile

• Customer Success Mastery: Expert in renewal management, value realization, executive engagement, and proactive risk mitigation in complex SaaS environments
• Post-Sales GTM Leadership: Proven front-line leader with a track record of building high-performance teams, driving accountability, and operating with inspection rigor
• Growth & Ownership Mindset: High motor, grit, and resilience. Operates with urgency and intensity. Takes full ownership of outcomes and fosters a performance-driven culture
• Operational Systems Thinking: Builds playbooks, inspection cadences, and early warning systems to maintain command of the customer base
• Strategic Cross-Functional Influence: Partners effectively with Sales leadership and cross-functional teams to drive unified GTM execution and protect recurring revenue
• Business & Use Case Acumen: Connects enterprise planning use cases to measurable business outcomes
• Platform Fluency: Functional understanding of the SaaS delivery model and enterprise platform dynamics

Experience

• 12+ years in SaaS or enterprise software
• Significant post-sales leadership experience with a proven record of driving best-in-class retention
• Experience in high-performance, private equity-backed environments with a bias for execution and measurable outcomes
• Demonstrated success partnering with Sales leadership to drive aligned GTM execution

Location & Reporting

• Based in New York; applicants within close proximity will be considered
• Manages an initial team of 4 CSBPs across four portfolios
• Reports directly to an AVP of Customer Success
• Works closely with front-line leaders across Customer Success, Sales, Professional Services, Partner Alliances, Product, Support, Legal, and Operations to drive outcomes and performance

This is the ideal role for a strategic, high-performing post-sales GTM leader seeking to operate in a fast-paced, results-driven environment. Beyond managing a portfolio, this leader will architect and refine a new GTM motion, drive operational excellence, protect recurring revenue, and make an outsized impact on Anaplan’s business and post-sales model.

As a Senior Customer Success Business Partner, you are primarily responsible for the successful deployment, user adoption, and ongoing health of our customers and their Anaplan solutions. As the primary contact, you will collaborate with Partners and Professional Services to ensure smooth implementation, high ROI, and long-term success. You will provide technical support, deliver training, manage implementation services, and handle or escalate issues to ensure strong customer satisfaction and solution adoption.

Your Impact

• Manage a portfolio of customers with a focus on driving adoption, expansion, retention, and maximising ROI in Nordics
• Serve as a trusted advisor throughout the value delivery lifecycle, helping customers achieve their objectives and transform their processes using Anaplan
• Identify customer pain points and guide them on how Anaplan can address their specific needs
• Lead Quarterly Success Reviews (QSRs), presenting Success Scorecards to executive sponsors and stakeholders
• Expand Anaplan usage by conducting workshops to promote new use cases, leading to upsell or cross-sell opportunities
• Build and maintain strong relationships with customers, proactively driving satisfaction and loyalty
• Represent the voice of the customer internally, raising risks, advocating for their needs, and ensuring goal alignment
• Identify renewal risks and partner with Renewal Managers and Account Executives on mitigation plans
• Advise customers on establishing a Center of Excellence or similar governance model to promote self-sufficiency
• Contribute to customer success assets and playbooks, and support reference and case study development

Your Qualifications

• Experienced in Customer Success with a value driven, proactive, innovative mindset and approach to renewals and expansions. 
• High energy and engaging communication and presentation skills, with the ability to engage stakeholders at all levels, including the C-suite
• Proven experience in Technical Customer Success, SaaS platforms, Project Leadership, Technology Consulting, or Advisory roles
• Ability to translate technical concepts into business value in a customer-friendly manner
• Familiarity with software development processes and design methodologies
• Strong problem-solving skills with a customer-first mindset
• Ability to manage multiple priorities and remain calm under pressure
• Experience leading cross-functional teams to address customer needs or deliver key projects
• Fluent English is essential

Preferred Skills

• Experience advising on or setting up a Center of Excellence or similar governance structure
• Familiarity with Anaplan or comparable enterprise planning platforms
• Background in change management and business transformation initiatives
• Experience creating customer-facing collateral such as success playbooks or templates
• Exposure to renewal strategy and customer expansion practices (upsell/cross-sell)

Are you a self-starting individual who has a passion for technology and enjoy working with customers? Do you often serve as the go-to person to solve challenges? Do you enjoy demonstrating your product knowledge and proactively helping your colleagues succeed? If your background is in Customer Success, Professional Services or Product and you enjoy helping your customers achieve their goals, then this job is for you.

This important position on the Anaplan Platform & Ecosystem Success team gives you a fantastic opportunity to help scale our business through the evolution and growth of our Customer Success team. Working to ensure our customers are maximizing their adoption of Anaplan and are equipped with the best enablement possible.

• Profiency in Anaplan model-building experience is required.
• The position is open for Mumbai / Bangalore (Hybrid role)

Core responsibilities

As the Platform Adoption Specialist, you will play a critical role in driving customer success by maximizing Anaplan platform adoption, enhancing user enablement, reducing churn, and increasing customer satisfaction. You will serve as a strategic technical advisor, helping clients unlock the full value of their investment while supporting renewals and future growth opportunities.

In this role, you’ll stay ahead of platform enhancements, promote new features to customers, and develop data-driven strategies to close adoption gaps. As a trusted advisor, you’ll offer best practices, influence product development through customer feedback, and champion a culture of continuous improvement.

Responsibilities:

• Proactively communicate platform updates and educate customers on new features and benefits.
• Partner with Customer Success Business Partners to identify at-risk accounts and design tailored re-engagement strategies.
• Deliver impactful product demonstrations, hands-on training, and enablement sessions across diverse customer segments.
• Develop scalable adoption resources, including guides, tutorials, and FAQs, to address common challenges.
• Analyze customer feedback and usage data to identify trends, improve adoption strategies, and influence product enhancements.
• Lead initiatives to drive platform adoption and ensure customers achieve measurable business outcomes.
• Leverage data analytics to monitor adoption health, identify risks, and develop proactive enablement strategies.
• Identify potential risks to customer success and escalate issues as needed to mitigate churn.
• Provide customer insights to internal teams to shape platform roadmap and feature priorities.

What You’ll Bring:
This role requires autonomy, accountability, and a proactive mindset. You’ll thrive in environments where responsibilities evolve, taking ownership of customer adoption challenges and influencing both internal and external stakeholders. Success in this role demands strong problem-solving skills, technical acumen, and the ability to manage change effectively in fast-paced settings.

Requirements:

• 10+ years of experience in customer success, consulting, or professional services, with a proven track record in driving software adoption in planning / EPM space.
• 3–5+ years of hands-on Anaplan model-building experience; experience with EPM, SPM, or SCM products is a strong plus.
• Strong understanding of complex planning functions and the ability to advise on platform capabilities to support business outcomes.
• Deep knowledge of the roles played by Customer Success Managers, Technical Account Managers (Platform Adoption Specialists), and Professional Services teams in a SaaS environment.
• Proven ability to create structure and design effective processes in ambiguous or rapidly changing environments.
• Excellent facilitation, communication, and presentation skills, with a sharp attention to detail.
• A communication style that builds confidence with customers and stakeholders, enabling rapid establishment of trusted advisor status.
• Strong background in delivering and facilitating knowledge transfer sessions both in-person and virtually across global teams.
• Self-starter with the ability to manage workload autonomously and work efficiently in a fast-paced environment.
• Results-driven problem solver with a focus on progress and continuous improvement.
• Open to feedback and comfortable working in an iterative, collaborative environment.
• BA/BS required; MA/MBA is a plus.

Are you a self-starting individual who has a passion for technology and enjoy working with customers? Do you often serve as the go-to person to solve challenges? Do you enjoy demonstrating your product knowledge and proactively helping your colleagues succeed? If your background is in Customer Success, Professional Services or Product and you enjoy helping your customers achieve their goals, then this job is for you.

This important position on the Anaplan Platform & Ecosystem Success team gives you a fantastic opportunity to help scale our business through the evolution and growth of our Customer Success team. Working to ensure our customers are maximizing their adoption of Anaplan and are equipped with the best enablement possible.

• Profiency in Anaplan model-building experience is required.
• Proficiency in "Japanese" is highly preferred and will be considered an added advantage.

Core responsibilities

As the Platform Adoption Specialist, you will play a critical role in driving customer success by maximizing Anaplan platform adoption, enhancing user enablement, reducing churn, and increasing customer satisfaction. You will serve as a strategic technical advisor, helping clients unlock the full value of their investment while supporting renewals and future growth opportunities.

In this role, you’ll stay ahead of platform enhancements, promote new features to customers, and develop data-driven strategies to close adoption gaps. As a trusted advisor, you’ll offer best practices, influence product development through customer feedback, and champion a culture of continuous improvement.

Responsibilities:

• Proactively communicate platform updates and educate customers on new features and benefits.
• Partner with Customer Success Business Partners to identify at-risk accounts and design tailored re-engagement strategies.
• Deliver impactful product demonstrations, hands-on training, and enablement sessions across diverse customer segments.
• Develop scalable adoption resources, including guides, tutorials, and FAQs, to address common challenges.
• Analyze customer feedback and usage data to identify trends, improve adoption strategies, and influence product enhancements.
• Lead initiatives to drive platform adoption and ensure customers achieve measurable business outcomes.
• Leverage data analytics to monitor adoption health, identify risks, and develop proactive enablement strategies.
• Identify potential risks to customer success and escalate issues as needed to mitigate churn.
• Provide customer insights to internal teams to shape platform roadmap and feature priorities.

What You’ll Bring:
This role requires autonomy, accountability, and a proactive mindset. You’ll thrive in environments where responsibilities evolve, taking ownership of customer adoption challenges and influencing both internal and external stakeholders. Success in this role demands strong problem-solving skills, technical acumen, and the ability to manage change effectively in fast-paced settings.

Requirements:

• 8+ years of experience in customer success, consulting, or professional services, with a proven track record in driving software adoption.
• 3–5+ years of hands-on Anaplan model-building experience; experience with EPM, SPM, or SCM products is a strong plus.
• Strong understanding of complex planning functions and the ability to advise on platform capabilities to support business outcomes.
• Deep knowledge of the roles played by Customer Success Managers, Technical Account Managers (Platform Adoption Specialists), and Professional Services teams in a SaaS environment.
• Proven ability to create structure and design effective processes in ambiguous or rapidly changing environments.
• Excellent facilitation, communication, and presentation skills, with a sharp attention to detail.
• A communication style that builds confidence with customers and stakeholders, enabling rapid establishment of trusted advisor status.
• Strong background in delivering and facilitating knowledge transfer sessions both in-person and virtually across global teams.
• Self-starter with the ability to manage workload autonomously and work efficiently in a fast-paced environment.
• Results-driven problem solver with a focus on progress and continuous improvement.
• Open to feedback and comfortable working in an iterative, collaborative environment.
• BA/BS required; MA/MBA is a plus.
• Effective communication skill in Japanese is preferred.

Are you a self-starting individual who has a passion for technology and enjoy working with customers? Do you often serve as the go-to person to solve challenges? Do you enjoy demonstrating your product knowledge and proactively helping your colleagues succeed? If your background is in Customer Success, Professional Services or Product and you enjoy helping your customers achieve their goals, then this job is for you.

This important position on the Anaplan Platform & Ecosystem Success team gives you a fantastic opportunity to help scale our business through the evolution and growth of our Customer Success team. Working to ensure our customers are maximizing their adoption of Anaplan and are equipped with the best enablement possible.

Core responsibilities

As the Platform Adoption Specialist, you will play a critical role in driving customer success by maximizing Anaplan platform adoption, enhancing user enablement, reducing churn, and increasing customer satisfaction. You will serve as a strategic technical advisor, helping clients unlock the full value of their investment while supporting renewals and future growth opportunities.

In this role, you’ll stay ahead of platform enhancements, promote new features to customers, and develop data-driven strategies to close adoption gaps. As a trusted advisor, you’ll offer best practices, influence product development through customer feedback, and champion a culture of continuous improvement.

Responsibilities:

• Proactively communicate platform updates and educate customers on new features and benefits.
• Partner with Customer Success Business Partners to identify at-risk accounts and design tailored re-engagement strategies.
• Deliver impactful product demonstrations, hands-on training, and enablement sessions across diverse customer segments.
• Develop scalable adoption resources, including guides, tutorials, and FAQs, to address common challenges.
• Analyze customer feedback and usage data to identify trends, improve adoption strategies, and influence product enhancements.
• Lead initiatives to drive platform adoption and ensure customers achieve measurable business outcomes.
• Leverage data analytics to monitor adoption health, identify risks, and develop proactive enablement strategies.
• Identify potential risks to customer success and escalate issues as needed to mitigate churn.
• Provide customer insights to internal teams to shape platform roadmap and feature priorities.

What You’ll Bring:
This role requires autonomy, accountability, and a proactive mindset. You’ll thrive in environments where responsibilities evolve, taking ownership of customer adoption challenges and influencing both internal and external stakeholders. Success in this role demands strong problem-solving skills, technical acumen, and the ability to manage change effectively in fast-paced settings.

Requirements:

• 8+ years of experience in customer success, consulting, or professional services, with a proven track record in driving software adoption.
• 3–5+ years of hands-on Anaplan model-building experience; experience with EPM, SPM, or SCM products is a strong plus.
• Strong understanding of complex planning functions and the ability to advise on platform capabilities to support business outcomes.
• Deep knowledge of the roles played by Customer Success Managers, Technical Account Managers (Platform Adoption Specialists), and Professional Services teams in a SaaS environment.
• Proven ability to create structure and design effective processes in ambiguous or rapidly changing environments.
• Excellent facilitation, communication, and presentation skills, with a sharp attention to detail.
• A communication style that builds confidence with customers and stakeholders, enabling rapid establishment of trusted advisor status.
• Strong background in delivering and facilitating knowledge transfer sessions both in-person and virtually across global teams.
• Self-starter with the ability to manage workload autonomously and work efficiently in a fast-paced environment.
• Results-driven problem solver with a focus on progress and continuous improvement.
• Open to feedback and comfortable working in an iterative, collaborative environment.
• BA/BS required; MA/MBA is a plus.
• Effective communication skill in both Japanese and English

このポジションでは、Anaplanソリューションの導入成功、ユーザー定着、継続的な利用促進を通じて、お客様のビジネス成果を最大化することが主な役割です。
お客様の主要な技術的窓口として、トレーニング、導入支援、サポート対応、課題のエスカレーションなどを行い、Anaplanの活用推進と顧客満足度の向上を担います。

課題の本質を見極め、最適な解決策を描くことに情熱をお持ちですか？
自らの取り組みでお客様のビジネスを前進させることにやりがいを感じますか？
体系的な思考で社内外の関係者をリードし、顧客の成功を実現できる方をお待ちしています。
そんなあなたに、このポジションは最適です。

主な業務内容

• 主要顧客アカウントにおけるプロジェクトデリバリー、成長、利用促進、ロードマップ策定をリードし、顧客体験を重視した支援を行う

• 社内外のコンサルタントで構成されるプロジェクトチームをリードする

• アジャイル手法を用いてプロジェクトのスコープ策定、設計、実行を行う

• 大規模なConnected Planningソリューションにおける**アーキテクチャ領域の専門家（SME）**として活動する

• 営業チームおよびプロダクトチームと連携し、顧客のライフサイクル全体を通じた成功をサポートする

応募要件

• 5年以上のビジネスコンサルティングまたはシステム導入経験（Cognos、Hyperion、Business Objects、TM1など多次元分析系システムの経験歓迎）

• 日本企業（エンタープライズ顧客）向けのリード・コンサルティング経験

• 顧客の業務プロセスを理解・翻訳・最適化する能力

• 計画・モデリング分野の専門知識（特にサプライチェーン、財務、営業領域のいずれかに強みがあれば尚可）

• **データ連携（インバウンド・アウトバウンド）**に関する深い理解

• 必要に応じた出張対応が可能な方

Anaplan is looking for a driven and dynamic PRINCIPAL, CUSTOMER SUCCESS OPERATIONS to join our APAC CS Operations Organization to help run the day-to-day operations for one of our fastest-growing regions. In this role, you will lead and contribute to strategic projects that enhance our post-sales processes, improve operational efficiency, and drive impactful outcomes across the organization. You will be the trusted advisor to the Customer Success Vice president of the entire APAC region, enabling our post-sales team to achieve ambitious goals while driving continuous improvement and transformative change.

Key Responsibilities:

Driving Change & Business Outcomes:

• Analyze current post-sales operations processes and identify opportunities for optimization and innovation.
• Implement strategic initiatives to improve post-sales productivity, forecast accuracy, and pipeline visibility.
• Partner with post-sales leadership to develop strategies for scaling operations and achieving revenue targets.
• Act as a change agent by introducing new tools, technologies, and methodologies to enhance post-sales performance.

Customer Success Operations Support:

• Oversee the design, implementation, and optimization of post-sales processes, tools, and systems.
• Provide actionable insights through data analysis, reporting, and dashboards to support decision-making.
• Ensure seamless communication and alignment across GTM teams.
• Monitor data accuracy and integrity within CRM and related systems.

Pipeline Performance Management:

• Regularly monitor and analyze post-sales pipeline metrics, including customer renewal conversion rates, forecast accuracy and develop actionable insights
• Assist in post-sales forecasting by analyzing pipeline data to predict future revenue streams.
• Work closely with the post-sales leadership team to align pipeline performance with quarterly and annual churn and expand targets.
• Identify potential risks to achieving post-sales goals and proactively develop mitigation strategies.

Leadership & Collaboration:

• Foster strong relationships with cross-functional teams to ensure project success and operational alignment.
• Act as a trusted advisor to post-sales leadership, providing insights and recommendations to drive growth.

Ideally, you have helped scale a hypergrowth business. You are a detail-oriented operator who is passionate about both the art and science of Customer Success. You know why adoption matters in SaaS, and you take pride in helping your Customer Success teams deliver high quality experiences that translate into strong customer engagements.  Most importantly, you have strong opinions on the best way to engage with and motivate the post-sales team, and you will thrive in an entrepreneurial environment that will give you a unique opportunity to prove your ideas out. 

Qualifications:

• Overall 10+ years of experience with relevant customer success / renewal / post-sales operations experience in a fast-growing organization
• Experience working with enterprise technology companies. SaaS experience is a preference.
• Proven skills in post-sales forecasting, customer health and reporting.
• Ability to work with cross functional teams.
• Proven skills in go-to-market modeling, building territories and setting corresponding goals.
• Excellent analytical skills with experience overseeing and managing business metrics, productivity and outcomes.
• Ability to plan manage and deliver multiple concurrent and complex workstreams in a matrixed organization with aggressive timelines.
• Ability to manage high volumes of work, prioritize multiple responsibilities and be effective in fast-paced work environments.
• Must have GRIT – guts, reliability, improvement, teamwork
• Project management and leadership experience is a plus

The position will report to the Global VP of Post-Sales Operations

Are you a self-starting individual who has a passion for technology and enjoy working with customers? Do you often serve as the go-to person to solve challenges? Do you enjoy demonstrating your product knowledge and proactively helping your colleagues succeed? If your background is in Customer Success, Professional Services or Product and you enjoy helping your customers achieve their goals, then this job is for you.

This important position on the Anaplan Platform & Ecosystem Success team gives you a fantastic opportunity to help scale our business through the evolution and growth of our Customer Success team. Working to ensure our customers are maximizing their adoption of Anaplan and are equipped with the best enablement possible.

Core responsibilities

As the Principal Platform Adoption Specialist, you will play a critical role in driving customer success by maximizing Anaplan platform adoption, enhancing user enablement, reducing churn, and increasing customer satisfaction. You will serve as a strategic technical advisor, helping clients unlock the full value of their investment while supporting renewals and future growth opportunities.

In this role, you’ll stay ahead of platform enhancements, promote new features to customers, and develop data-driven strategies to close adoption gaps. As a trusted advisor, you’ll offer best practices, influence product development through customer feedback, and champion a culture of continuous improvement.

Responsibilities:

• Proactively communicate platform updates and educate customers on new features and benefits.
• Partner with Customer Success Business Partners to identify at-risk accounts and design tailored re-engagement strategies.
• Deliver impactful product demonstrations, hands-on training, and enablement sessions across diverse customer segments.
• Develop scalable adoption resources, including guides, tutorials, and FAQs, to address common challenges.
• Analyze customer feedback and usage data to identify trends, improve adoption strategies, and influence product enhancements.
• Lead initiatives to drive platform adoption and ensure customers achieve measurable business outcomes.
• Leverage data analytics to monitor adoption health, identify risks, and develop proactive enablement strategies.
• Identify potential risks to customer success and escalate issues as needed to mitigate churn.
• Provide customer insights to internal teams to shape platform roadmap and feature priorities.

What You’ll Bring:
This role requires autonomy, accountability, and a proactive mindset. You’ll thrive in environments where responsibilities evolve, taking ownership of customer adoption challenges and influencing both internal and external stakeholders. Success in this role demands strong problem-solving skills, technical acumen, and the ability to manage change effectively in fast-paced settings.

Requirements:

• 8+ years of experience in customer success, consulting, or professional services, with a proven track record in driving software adoption.
• 3–5+ years of hands-on Anaplan model-building experience; experience with EPM, SPM, or SCM products is a strong plus.
• Strong understanding of complex planning functions and the ability to advise on platform capabilities to support business outcomes.
• Deep knowledge of the roles played by Customer Success Managers, Technical Account Managers (Platform Adoption Specialists), and Professional Services teams in a SaaS environment.
• Proven ability to create structure and design effective processes in ambiguous or rapidly changing environments.
• Excellent facilitation, communication, and presentation skills, with a sharp attention to detail.
• A communication style that builds confidence with customers and stakeholders, enabling rapid establishment of trusted advisor status.
• Strong background in delivering and facilitating knowledge transfer sessions both in-person and virtually across global teams.
• Self-starter with the ability to manage workload autonomously and work efficiently in a fast-paced environment.
• Results-driven problem solver with a focus on progress and continuous improvement.
• Open to feedback and comfortable working in an iterative, collaborative environment.
• BA/BS required; MA/MBA is a plus.