About the Team

As a Technical Support Engineer, you will provide enterprise-level experience to our customers through our extensive product knowledge of Amplitude.  An agent leverages their specialized knowledge and skills to research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. People will rely on your tech expertise with analytical thinking to educate them on our product, locate and  diagnose problems, and then recommend the best course of action. Our goal is to remove blockers to product adoption and drive value realization for Amplitude’s customers. The team also partners cross-functionally with Product and Engineering to advocate for our customers and ensure a high-quality experience through their lifecycle as an Amplitude customer. In addition to being a product expert, you'll have the opportunity to take on projects that will help our company scale and grow. 

 As a Technical Support Engineer, you will: 

• Answer and/or escalate all support tickets via email and chat
• Drive resolution by digging in and escalating challenging tickets
• Ensure that all tickets meet our service level agreements 
• Including an on-call weekend support once per quarter and voluntary on-call holiday support
• Work closely with Customer Success Managers to drive data trust in key accounts
• Provide customers a great experience using Amplitude and working with our team
• Create and update non-technical and technical documentation as the product evolves
• Report to the company any common themes or questions that arise and driving change
• Develop and improve support processes  

You'll be a great addition to the team if you have:

• Completed your Bachelor’s Degree
• Track record in a similar customer-facing role OR strong ability to empathize with customers and be their advocate
• Experience with using SDKs and APIs
• The ability to present yourself with professionalism, friendliness, and a willingness to assist
• Ability to learn and explain a technical product or concept
• Natural curiosity and are a problem solver
• Passion about analytics and the problems they solve
• Familiarity with Support tools such as Zendesk, Intercom, Confluence, and Linear

Our Values:

At Amplitude, our values guide how we show up for one another and for our customers:

• Humility: We operate from a place of empathy and openness, seeking to understand many points of view.
• Ownership: We take the initiative to solve problems that drive our shared company success.
• Growth Mindset: We’re tenacious in the face of challenges and seek feedback in order to grow ourselves and others.
• Customer Centricity: We put the customer at the center of everything we do and are deeply committed to their success.

Other fun facts about Amplitude:

• We were recognized in the Newsweek Excellence Index 2024.
• Our customers love us! They've said we're the #1 product analytics solution for 15 quarters in a row on G2.
• We're focused on growth. Check us out in Deloitte's 2023 Technology Fast 500™
• We care A LOT about product innovation. Fast Company called us the #3 most innovative enterprise company in the world.
• We invest in our people. We offer mentorship programs, management training, and wellness initiatives.
• We give back to our communities. We give every Ampliteer a charitable giving grant and paid volunteer time off.
• We were founded in 2012, went public via a direct listing in September 2021, and are now trading under the ticker $AMPL.
• We're a global and fast-growing team! We have employees around the world and offices in San Francisco (HQ), New York, Vancouver, Amsterdam, London, Paris, Singapore, and Tokyo.
• Our mascot is the datamonster, who loves to chow down on numbers, charts, and graphs. Nom nom.

#LI-ER1

🇩🇪 Velocity Account Executive – DACH (German-Speaking, SMB/Mid-Market)

🌍 Your Mission:

As a Velocity AE for the DACH region, your primary focus will be driving new business acquisition across German-speaking SMB and Mid-Market customers and prospects. You will engage with inbound leads, identify and activate high-potential free-tier users, and convert them into successful paying customers. You’ll also build pipeline through outbound prospecting, with a particular focus on identifying and engaging venture-backed startups and high-growth companies across the DACH region.

While net new acquisition is your main objective, you will also be responsible for managing a book of existing SMB and Mid-Market customers. You’ll ensure they are realizing value from Amplitude, identify opportunities for expansion, and drive long-term retention.

This role is central to scaling Amplitude’s presence across the DACH (Germany, Austria, Switzerland) market. It requires a hunter mindset paired with strong relationship-building skills, and the ability to navigate both short sales cycles and ongoing account growth. Monthly travel across the DACH region is expected to support both prospective and current customer relationships.

Travel is a key aspect of this role. You will be expected to travel on an ongoing, as-needed basis to meet with customers and prospects in person, strengthen relationships, accelerate deal cycles, and support expansion conversations. Regular attendance and participation at key regional industry events across the DACH ecosystem is also an important expectation.

✨ What You’ll Be Doing:

• Own full-cycle sales – from prospecting and discovery to closing and onboarding.
• Focus on net new customer acquisition within the DACH SMB and Mid-Market segments.
• Develop Amplitude’s brand and community across the German-speaking ecosystem, especially among product, growth, and data teams.
• Build relationships with prospective and current SMB and Mid-Market customers through regular in-person engagement—monthly travel across Germany, Austria, and Switzerland is required.
• Collaborate closely with marketing, sales engineering, and customer success to ensure a seamless experience across the customer journey.
• Leverage usage data to identify activation signals and optimize conversion from free to paid.
  
  

✅ You have experience like:

• Consistently exceeded pipeline targets through outbound prospecting, cold calling, and data-driven identification of high-potential SMB and Mid-Market accounts.
• Converted product-qualified leads and free-tier users into long-term paying customers, owning the full discovery and demo process with tailored, value-driven sales motions.
• Built presence in new markets (e.g., DACH), generating awareness and pipeline from the ground up in partnership with marketing and sales leadership.
• Managed multi-touch sales cycles using tools like Salesforce, Outreach, and Amplitude to drive engagement and revenue growth.

🇩🇪 Velocity Account Executive – DACH (German-Speaking, SMB/Mid-Market)

🌍 Your Mission:

As a Velocity AE for the DACH region, your primary focus will be driving new business acquisition across German-speaking SMB and Mid-Market customers and prospects. You will engage with inbound leads, identify and activate high-potential free-tier users, and convert them into successful paying customers. You’ll also build pipeline through outbound prospecting, with a particular focus on identifying and engaging venture-backed startups and high-growth companies across the DACH region.

While net new acquisition is your main objective, you will also be responsible for managing a book of existing SMB and Mid-Market customers. You’ll ensure they are realizing value from Amplitude, identify opportunities for expansion, and drive long-term retention.

This role is central to scaling Amplitude’s presence across the DACH (Germany, Austria, Switzerland) market. It requires a hunter mindset paired with strong relationship-building skills, and the ability to navigate both short sales cycles and ongoing account growth. Monthly travel across the DACH region is expected to support both prospective and current customer relationships.

Travel is a key aspect of this role. You will be expected to travel on an ongoing, as-needed basis to meet with customers and prospects in person, strengthen relationships, accelerate deal cycles, and support expansion conversations. Regular attendance and participation at key regional industry events across the DACH ecosystem is also an important expectation.

✨ What You’ll Be Doing:

• Own full-cycle sales – from prospecting and discovery to closing and onboarding.
• Focus on net new customer acquisition within the DACH SMB and Mid-Market segments.
• Develop Amplitude’s brand and community across the German-speaking ecosystem, especially among product, growth, and data teams.
• Build relationships with prospective and current SMB and Mid-Market customers through regular in-person engagement—monthly travel across Germany, Austria, and Switzerland is required.
• Collaborate closely with marketing, sales engineering, and customer success to ensure a seamless experience across the customer journey.
• Leverage usage data to identify activation signals and optimize conversion from free to paid.
  
  

✅ You have experience like:

• Consistently exceeded pipeline targets through outbound prospecting, cold calling, and data-driven identification of high-potential SMB and Mid-Market accounts.
• Converted product-qualified leads and free-tier users into long-term paying customers, owning the full discovery and demo process with tailored, value-driven sales motions.
• Built presence in new markets (e.g., DACH), generating awareness and pipeline from the ground up in partnership with marketing and sales leadership.
• Managed multi-touch sales cycles using tools like Salesforce, Outreach, and Amplitude to drive engagement and revenue growth.