At Amperity, we’re an AI-first company helping the world’s leading brands create personalized customer experiences that build loyalty and fuel growth. Our AI-powered Customer Data Cloud,  built on multi-patented technology, enables more than 400 global brands, including Alaska Airlines, Wyndham Hotels & Resorts, and DICK’S Sporting Goods, to turn customer data into a competitive advantage.

We unlock the full value of customer data with simplicity and speed. AI is at the core of our platform and the way we work — from powering advanced identity resolution and predictive analytics to streamlining internal workflows and decision-making. It’s not just a capability; it’s part of our DNA.

Our team thrives on curiosity, collaboration, and transparency, fostering a culture where everyone can contribute, learn, and grow. We welcome talented individuals from diverse backgrounds to help us remove data bottlenecks, accelerate business impact, and push the boundaries of what AI can do for the world’s most innovative companies.

With offices in Seattle, New York City, London, and Melbourne, you’ll join a fast-growing team tackling critical challenges at the intersection of AI, data, and customer experience. Ready to make an impact? Let’s talk.

The Role

At Amperity, we’re accelerating our AI strategy to redefine what’s possible in customer intelligence, activation, and enterprise-scale personalization. This role will own and articulate the AI product vision that differentiates our platform, spanning predictive modeling, LLMs, intelligent automation, and advanced personalization, and guide how these capabilities transform core customer workflows across industries. As the senior leader for Amperity’s AI portfolio, you will set the company’s AI principles and operating mechanisms, partner deeply with Engineering, GTM, and our customers, and represent Amperity’s AI strategy both internally and in the broader market. This role reports to the Chief Product Officer and will play a critical role in shaping the future of Amperity’s AI-driven platform.

Interesting Problems

• Define the multi-year AI product strategy that differentiates Amperity’s platform, drawing from customer insight, market trends, and emerging AI research
• Establish and champion Amperity’s AI principles, responsible AI criteria, and product philosophy across the company
• Drive long-range planning, portfolio prioritization, and investment decisions across all AI and ML product surfaces
• Own the product lifecycle for AI-powered capabilities, from ideation through delivery, scale, and continuous improvement.
• Lead the integration of LLMs, predictive models, personalization engines, and intelligent automation into core workflows across data onboarding, identity resolution, segmentation, analytics, and activation.
• Translate complex ML capabilities into accessible, intuitive user experiences that drive adoption across technical and non-technical users.
• Ensure all AI features balance performance, explainability, safety, and reliability.
• Contribute to Amperity’s external thought leadership through publications, talks, and collaboration with academic or industry research partners.
• Partner closely with Engineering and GTM to deliver world-class AI products at scale.
• Influence executive stakeholders—Engineering, Product, Sales, CX—on AI tradeoffs, opportunities, and required investments.
• Build alignment with customers, prospects, and partners, representing Amperity’s vision for AI in the market.
• Shape operating mechanisms that ensure your organization delivers efficiently and consistently.
• Represent Amperity’s AI strategy externally through talks, publications, strategic customer conversations, and analyst engagements.
• Identify and nurture relationships with research, enterprise, and ecosystem partners to expand Amperity's AI capabilities.

About You

• 12+ years of experience in product management, AI/ML platforms, data platforms, or enterprise SaaS—with deep experience leading AI-centric product lines.
• Proven track record driving product strategy for large, data-intensive, or AI-driven products with enterprise customers.
• Strong technical fluency with ML concepts—able to partner deeply with engineering teams on topics such as:
• entity resolution & probabilistic modeling
• LLMs and RAG systems
• predictive modeling and personalization
• data governance, model evaluation, and responsible AI
• Demonstrated ability to define and achieve measurable business outcomes, with experience in revenue-linked KPIs.
• Significant experience operating cross-functionally in complex organizations and influencing executive stakeholders.
• Experience working in MarTech, AdTech, or customer data platforms.
• Prior experience scaling AI features within cloud or data-intensive environments (AWS, Databricks, Snowflake, GCP, Azure).
• Advanced degree in Computer Science, Data Science, Engineering, or equivalent practical experience.

Location

Seattle, WA 

Our hybrid work model includes three days in the office each week, providing a mix of in-person collaboration and remote flexibility

Compensation

Base Salary:  $200,000-$280,000. Within our pay range, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, internal equity, as well as candidate qualifications such as skills, experience, and education/training. 

Cash Incentives: Cash incentives are also available.

Stock Options:  The opportunity for ownership is an exciting part of Amperity’s total compensation package. Every employee at Amperity receives a new-hire equity grant, commensurate with the scope of their position.

Benefits

We offer all the benefits you'd expect from a great place to work: 100% employee healthcare coverage, transportation subsidies, a comfortable work environment with plenty of snacks, and other employee experience perks like events and activities, both in-person and remote. We also offer self-managed PTO and the flexibility to do your best work in the way that works for you. We provide an inclusive environment where you'll be challenged to find and unlock your full potential, surrounded by a team of world-class people driving for excellence. For more details on our benefits, please see our US Benefits & Perks Guide.

Amperity is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, and reproductive health choices), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as someone with a disability, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

At Amperity, we’re an AI-first company helping the world’s leading brands create personalized customer experiences that build loyalty and fuel growth. Our AI-powered Customer Data Cloud,  built on multi-patented technology, enables more than 400 global brands, including Alaska Airlines, Wyndham Hotels & Resorts, and DICK’S Sporting Goods, to turn customer data into a competitive advantage.

We unlock the full value of customer data with simplicity and speed. AI is at the core of our platform and the way we work — from powering advanced identity resolution and predictive analytics to streamlining internal workflows and decision-making. It’s not just a capability; it’s part of our DNA.

Our team thrives on curiosity, collaboration, and transparency, fostering a culture where everyone can contribute, learn, and grow. We welcome talented individuals from diverse backgrounds to help us remove data bottlenecks, accelerate business impact, and push the boundaries of what AI can do for the world’s most innovative companies.

With offices in Seattle, New York City, London, and Melbourne, you’ll join a fast-growing team tackling critical challenges at the intersection of AI, data, and customer experience. Ready to make an impact? Let’s talk.

The Role

As our Marketing Operations Manager, you’ll own the strategy and execution of our marketing infrastructure. You’ll lead the charge in evolving our marketing stack—blending traditional automation with AI to build a scalable foundation—ensuring that every system and workflow is built to support our growth as we scale.

The role will own KPI reporting and full funnel conversion metrics and will report to the Sr Director, GTM Operations. 

Interesting Problems

AI-Driven Campaign Execution & Infrastructure

• Tactical Execution: Architect and own the end-to-end campaign engine, leveraging best-in-class tools to drive high-velocity execution, rigorous A/B testing, and top-of-funnel growth
• Autonomous Workflows: Design and deploy AI-driven agents to automate the "operational tax"—orchestrating seamless audience segmentation, intelligent list management, and real-time data synchronization.
• Dynamic Personalization: Spearhead the use of GenAI to bridge the gap between data and delivery, creating a highly personalized customer journey that drives measurable top-of-funnel health.

Intelligence & Attribution

• Reporting: Build the infrastructure for tracking pipeline influence and opportunity attribution, turning raw data into actionable insights for GTM leadership.
• Lead Lifecycle: Design a scalable lead lifecycle management system that utilizes AI to monitor conversion health and predict funnel performance in real-time.
• Advanced Scoring: Establish a best-in-class scoring engine that bridges the gap between marketing engagement and sales readiness, ensuring the team is always focused on the most promising prospects.

Strategic Operations & Alignment

• Lead Handoff: Own the end-to-end strategy and process for lead orchestration—leveraging tools like LeanData and AI-driven 'Form Concierges' to ensure instant, context-aware handoffs and high-velocity alignment between marketing and sales.
• Cross-Functional Partnership: Orchestrate the AI and automation roadmap in lockstep with Sales and Marketing leadership to ensure our tech stack directly accelerates core business objectives.
• Data Governance: Implement a robust data governance framework that secures privacy compliance and enforces the high-fidelity data standards necessary for sophisticated AI modeling.
• Operational Excellence: Institutionalize governance standards for marketing automation and AI, ensuring the "marketing factory" operates with high precision and meets rigorous internal SLAs.

About You

• 8+ yrs of Marketing, Operations, or Campaign Management in high growth environments
• 2+ years admin experience with Marketo & Salesforce
• Advanced technical stack proficiency across attribution (Marketo, Bizible), ABM (Common Room), routing (LeanData), enrichment (Cognism), database architecture (Databricks, Snowflake) and ETL processes 
• Deep understanding of the Marketo-SFDC sync, including field mapping, sync errors, and how scoring/lifecycle field values flow into Salesforce
• Data-driven strategist with a proven track record of translating complex campaign performance into actionable insights
• Working knowledge of HTML and experience building emails
• Detail-oriented by nature, finding as much satisfaction in high-level process design as you do in the tactical 'final mile' of QA, proofreading, and delivering actionable feedback
• Demonstrated curiosity and commitment to continuous learning, staying current with emergent technologies (e.g., AI) and proactive exploration of how new capabilities can be applied to improve marketing operations.
• B2B SaaS marketing preferred

Location

We have a hybrid work model for employees based in Seattle, WA, and New York, NY, with three days in the office days each week, providing a mix of in-person collaboration and remote flexibility

We will also consider fully remote in CA, CO, FL, GA, IL, MA, MN, NJ, OH, OR, and TX

Compensation

• US: NYC, SF Bay Area, Seattle, the range is $137,000 – $188,000.
• US: All other fully remote locations, the range is $120,000 – $170,000.

Cash Incentives: Cash incentives are also available.

Stock Options:  The opportunity for ownership is an exciting part of Amperity’s total compensation package. Every employee at Amperity receives a new-hire equity grant, commensurate with the scope of their position.

Benefits

We offer all the benefits you'd expect from a great place to work: 100% employee healthcare coverage, transportation subsidies, a comfortable work environment with plenty of snacks, and other employee experience perks like events and activities, both in-person and remote. We also offer self-managed PTO and the flexibility to do your best work in the way that works for you. We provide an inclusive environment where you'll be challenged to find and unlock your full potential, surrounded by a team of world-class people driving for excellence. For more details on our benefits, please see our US Benefits & Perks Guide.

Amperity is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, and reproductive health choices), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as someone with a disability, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

At Amperity, we’re an AI-first company helping the world’s leading brands create personalized customer experiences that build loyalty and fuel growth. Our AI-powered Customer Data Cloud,  built on multi-patented technology, enables more than 400 global brands, including Alaska Airlines, Wyndham Hotels & Resorts, and DICK’S Sporting Goods, to turn customer data into a competitive advantage.

We unlock the full value of customer data with simplicity and speed. AI is at the core of our platform and the way we work — from powering advanced identity resolution and predictive analytics to streamlining internal workflows and decision-making. It’s not just a capability; it’s part of our DNA.

Our team thrives on curiosity, collaboration, and transparency, fostering a culture where everyone can contribute, learn, and grow. We welcome talented individuals from diverse backgrounds to help us remove data bottlenecks, accelerate business impact, and push the boundaries of what AI can do for the world’s most innovative companies.

With offices in Seattle, New York City, London, and Melbourne, you’ll join a fast-growing team tackling critical challenges at the intersection of AI, data, and customer experience. Ready to make an impact? Let’s talk.

The Team

You'll join Loom, the largest team at Amperity and the one at the heart of the platform. Loom owns the primary services that define what Amperity is: identity resolution, real-time customer profiles, streaming data ingestion, and the foundational libraries that the engineering department builds on. If Amperity is an operating system for customer data, Loom is the kernel.

Over the last year, the Loom team has built out the first version of the real-time stream processing to accompany the battle-hardened core batch processing system. In your first year, the highest-priority goal is to help the teams apply the lessons learned thoughtfully to the broader platform. This is not a greenfield rewrite. It is the more interesting and more demanding challenge of evolving a large platform, without breaking what our customers depend on.

Loom operates with a large surface area and the work matters directly to customers. We expect our engineers to be AI-forward, using AI tooling to remove barriers and bringing clear judgment about where it can and cannot move the needle. You will report to the Senior Manager, Loom.

Interesting Problems

We're solving tough problems at the intersection of large-scale data, AI, and user experience. Some of the challenges you will work on include:

• You will lead the effort to unify batch and real-time event processing across core platform services.
• You will manage a large, mature codebase and develop a clear strategy for which technical debt to carry, which to pay down, and which to eliminate.
• Translate customer requirements into well-scoped, high-value engineering work, knowing when to apply solutions and when the problem is unique enough to warrant deeper investment.
• Building seamless integrations with the data platforms and cloud infrastructure our customers already operate in.
• Raising the team's AI velocity requires establishing clear norms. These norms define where AI tooling accelerates delivery, where it misleads, and how to validate what it produces. By doing so, every engineer works faster and more effortlessly with it.

About You

You know how to operate in a complex, high-ownership environment. You don't need everything to be greenfield. You excel when you can assess a system honestly, identify what's holding the team back, and build a credible path forward.

• 9+ years building and evolving complex, high-scale software systems.
• Experience leading platform migrations or major architectural transitions (streaming experience a strong plus).
• You can distinguish between problems that have well-trodden solutions from those that are genuinely unique, and the discipline to apply the former quickly so the team can focus on the latter.
• Fluent in the capabilities of AI tooling, while balancing its limitations. You also help raise the AI fluency of the engineers around you through different means, including pairing, design reviews, and setting a high bar for where and how it gets applied.
• A track record of fast value delivery: shipping high-quality work, iterating based on evidence, and making confident decisions through ambiguity.
• Comfortable inheriting large, imperfect codebases. You can read technical debt, communicate it with partners, and make principled calls about when to sustain it and when to address it.
• Customer-first thinking where you start with the value you deliver, not the implementation, and that shapes how you scope and sequence work.
• Technical depth in distributed systems, data-intensive architectures, or cloud-native infrastructure.
• A genuine partner to Product in roadmap planning which translates engineering realities into clear options. This partner also advocates for the right technical investments and helps shape a forward-looking plan. The plan maps what we build to where the business is going.

Technologies We Use

We don't expect you to have experience with everything we use, but if you're excited about learning, you'll do great here. Our tech stack includes:

• Large-scale data engines like Apache Spark, Presto, and Kafka.
• Functional programming languages including Clojure.
• Infrastructure built with Kubernetes and Terraform, deployed across AWS and Azure.
• Native integrations with customer data platforms including Snowflake and Databricks, supporting bring-your-own-storage architectures.
• Machine learning models and systems including random forests, logistic regression, and probabilistic databases.

Location

Seattle, WA 

Our hybrid work model includes three days in the office each week, providing a mix of in-person collaboration and remote flexibility

Compensation

Base Salary:  $190,000-$260,000. Individual compensation within this range will depend on several factors, including your skills, experience, education/training, geographic location and the level at which you join. We also consider internal equity, market conditions, and overall business needs.

Cash Incentives: Cash incentives are also available.

Stock Options:  The opportunity for ownership is an exciting part of Amperity’s total compensation package. Every employee at Amperity receives a new-hire equity grant, commensurate with the scope of their position.

Benefits

We offer all the benefits you'd expect from a great place to work: 100% employee healthcare coverage, transportation subsidies, a comfortable work environment with plenty of snacks, and other employee experience perks like events and activities, both in-person and remote. We also offer self-managed PTO and the flexibility to do your best work in the way that works for you. We provide an inclusive environment where you'll be challenged to find and unlock your full potential, surrounded by a team of world-class people driving for excellence. For more details on our benefits, please see our US Benefits & Perks Guide.

Amperity is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, and reproductive health choices), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as someone with a disability, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

At Amperity, we’re an AI-first company helping the world’s leading brands create personalized customer experiences that build loyalty and fuel growth. Our AI-powered Customer Data Cloud,  built on multi-patented technology, enables more than 400 global brands, including Alaska Airlines, Wyndham Hotels & Resorts, and DICK’S Sporting Goods, to turn customer data into a competitive advantage.

We unlock the full value of customer data with simplicity and speed. AI is at the core of our platform and the way we work — from powering advanced identity resolution and predictive analytics to streamlining internal workflows and decision-making. It’s not just a capability; it’s part of our DNA.

Our team thrives on curiosity, collaboration, and transparency, fostering a culture where everyone can contribute, learn, and grow. We welcome talented individuals from diverse backgrounds to help us remove data bottlenecks, accelerate business impact, and push the boundaries of what AI can do for the world’s most innovative companies.

With offices in Seattle, New York City, London, and Melbourne, you’ll join a fast-growing team tackling critical challenges at the intersection of AI, data, and customer experience. Ready to make an impact? Let’s talk.

The Role

At Amperity, ML Engineers work in small, collaborative, and accountable teams. As a Lead ML Engineer, you'll lead ML projects that span multiple teams, guiding both the technical direction and the platform capabilities that power our AI-driven products. You'll work with Applied Scientists, Software Engineers, Product, and Customer Success teams to deliver production ML systems that create measurable customer impact. We are an AI-first company. We expect engineers to embrace AI assistance tools like Claude Code as a core part of their daily workflow. They use these tools to accelerate development, improve code quality, and velocity. We keep our processes lightweight, our experimentation rigorous, and our focus on delivering value through machine learning.

Interesting Problems

We're solving tough problems at the intersection of large-scale data, AI, and user experience. Some of the challenges you might work on include:

• Architect ML platform components—feature stores, model registries, and serving infrastructure—that help teams across the organization to deploy models reliably and at scale.
• Build automated training and deployment pipelines that support model improvement for data drift and model degradation.
• Design real-time and batch feature engineering systems that power identity resolution, customer segmentation, and predictive models at enterprise scale.
• Improve model inference latency to deliver ML predictions that meet strict Service level agreements while managing infrastructure costs.
• Establish MLOps best practices, SLOs, and operational standards that ensure production ML systems are reliable, observable, and maintainable.

About You

You're a technical visionary who combines deep ML engineering expertise with systems building and experience building infrastructure that supports and scales several types of machine learning models. You take ownership of ML systems end-to-end—from model development through production operation—and help set the technical direction for ML engineering across the organization. You embrace AI-first practices, using tools like Claude Code to accelerate your work and advocating for their adoption across teams. You value influence, mentorship, and well-reasoned decisions.

• 8+ years of experience building production ML systems, with experience designing ML infrastructure and platforms.
• Technical leadership experience driving ML platform evolution or major ML projects across multiple teams.
• Expertise in ML deployment patterns, model serving, feature engineering, and monitoring/observability for ML systems.
• Software engineering skills with experience in Python and familiarity with ML frameworks (e.g. XGBoost, PyTorch, PySpark).
• Experience with cloud-native ML infrastructure, containerization, and orchestration (Kubernetes, Docker).
• Enthusiastic about AI-first development practices, with experience using AI coding assistants to accelerate engineering workflows.
• Turn ambiguous ML infrastructure problems into actionable plans, and guide teams through delivery.
• Experience aligning ML technical strategy with our priorities and customer needs.
• Mentor engineers, and improve how we build and operate ML systems.

Technologies To Know

We don't expect you to have experience with everything we use—but if you're excited about learning, you'll do great here. You'll influence and learn:

• Large-scale data engines like Apache Spark, Presto, and Kafka.
• MLOps tooling including MLflow, feature stores, and model serving frameworks.
• Cloud-native infrastructure built with Kubernetes and Terraform, deployed across multiple cloud providers.
• Functional programming languages including Clojure and Python for ML pipelines.
• Machine learning models for entity resolution, classification, and customer analytics.
• AI coding assistants (such as Claude Code) as part of our daily development workflow.

Location

Seattle, WA 

Our hybrid work model includes three days in the office each week, providing a mix of in-person collaboration and remote flexibility

Compensation

Base Salary:  $190,000-$260,000. Individual compensation within this range will depend on several factors, including your skills, experience, education/training, and the level at which you join. We also consider internal equity, market conditions, and overall business needs.

Cash Incentives: Cash incentives are also available.

Stock Options:  The opportunity for ownership is an exciting part of Amperity’s total compensation package. Every employee at Amperity receives a new-hire equity grant, commensurate with the scope of their position.

Benefits

We offer all the benefits you'd expect from a great place to work: 100% employee healthcare coverage, transportation subsidies, a comfortable work environment with plenty of snacks, and other employee experience perks like events and activities, both in-person and remote. We also offer self-managed PTO and the flexibility to do your best work in the way that works for you. We provide an inclusive environment where you'll be challenged to find and unlock your full potential, surrounded by a team of world-class people driving for excellence. For more details on our benefits, please see our US Benefits & Perks Guide.

Amperity is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, and reproductive health choices), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as someone with a disability, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.