About the role

As a Finance & Accounting Intern at Amenitiz, you'll play a key support role within the Controlling team, helping manage daily financial and accounting operations. Your work will directly contribute to the accuracy and efficiency of our financial processes, from collecting and organizing invoices to assisting with payments and monthly closings. This is a hands-on opportunity to gain experience in a fast-growing tech startup while learning the fundamentals of operational finance and accounting.

Your missions

• Support the controlling team in the collection, classification, and processing of invoices, ensuring completeness and accuracy.
• Assist with payment preparation and execution, helping to coordinate internal approval processes and monitor due dates.
• Help with the monthly accounting close, including booking entries, preparing reconciliations, and gathering documentation for accruals.
• Maintain and update internal tools and trackers to ensure accurate financial data flow.
• Collaborate with internal teams to ensure smooth administrative and financial workflows.
• Support ad hoc financial analysis and projects as needed.

Your profile

• Currently pursuing a degree in Finance, Accounting, Business Administration, or a related field.
• Strong interest in accounting, operational finance, and financial processes.
• Proactive, detail-oriented, and organized, with a willingness to learn and take ownership.
• Basic knowledge of Excel or Google Sheets; familiarity with accounting tools is a plus.
• Comfortable communicating in English and Spanish.
• A team player with a hands-on mindset and the ability to thrive in a dynamic environment.

What we offer

• A paid, part-time internship with mentorship from a highly skilled and collaborative Controlling team.
• Real-world exposure to accounting processes, tools, and month-end closing activities.
• An international, dynamic team and a fast-paced, mission-driven company culture.

Join us as a paid intern and kickstart your career with real-world experience.


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• Generate qualified opportunities through structured outbound prospecting - cold calling, email, and LinkedIn - with a focus on the [French/Italian/Spanish/Portuguese] market
• Engage prospects with a consultative approach: understand their operational challenges before presenting a solution
• Build trust and credibility quickly, converting meaningful conversations into live product demonstrations for the Sales team
• Maintain high outbound activity while preserving the quality of each interaction
• Manage lead data and pipeline activity accurately in HubSpot, ensuring reliable forecasting
• Collaborate with Account Executives to refine outreach strategies and improve conversion rates

• Minimum one year of experience in a sales or business development role
• French native speaker with strong written and verbal English
• You listen before you pitch and adapt your communication style to the person in front of you
• Strong organisational skills and the ability to manage high volume without losing attention to detail
• Driven by results and motivated by working in a performance-oriented environment
• Experience in SaaS, hospitality tech, or online travel is an advantage

Our offer

• ~€41k OTE - base salary plus uncapped performance-based commission
• Stock options - with a back-loaded vesting schedule
• Comprehensive health insurance
• On-demand salary access - no need to wait until the end of the month
• A documented career path - with clear KPIs at every level.
• Flexible benefits - save on meals, childcare, transportation, and training with our tailored remuneration options
• Any book, purchased for you, plus access to a shared team library
• An international team of 35+ nationalities based in one of Europe's leading tech hubs

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• Deliver high-quality customer support through chat, phone, and email, ensuring clients receive timely and effective assistance.
• Guide clients in using Amenitiz, empowering them to become product experts and reducing dependency on customer support.
• Build and maintain strong relationships with customers to enhance loyalty and satisfaction, which in turn helps limit churn.
• Diagnose and troubleshoot technical issues, ensuring a smooth and efficient resolution process.
• Actively listen to customers, demonstrating empathy and adaptability to provide personalised support.
• Continuously apply in-depth product knowledge to align customer needs with Amenitiz’s solutions.
• Monitor customer feedback, identifying opportunities to improve support processes and customer experience.
• Work collaboratively with other teams, such as Product, Engineering, and Customer Success, to escalate and resolve complex issues.
• Stay up to date with new features and product updates, ensuring customers receive the most accurate and relevant information.

About you

• You are a native Portuguese & Spanish speaker with outstanding communication skills in English.
• Previous experience in a customer-facing role (chat, phone, or email support) is essential, previous experience managing CRM tools is a plus.
• Strong customer orientation, with the ability to adapt communication styles to provide a tailored experience.
• Excellent organisational and coordination skills, with a proactive and structured approach to solving problems.
• Empathy and active listening skills, enabling the ability to understand and address customer concerns effectively.
• A natural problem solver, capable of thinking creatively to resolve challenges and improve support processes.
• Ability to work autonomously while collaborating effectively with team members and other departments.

Our Benefits 

• Competitive salary - We recognize your hard work and celebrate your success with exciting, performance-based incentives.
• Comprehensive health & wellness coverage – Your physical and mental well-being matter, and we’ve got you covered.
• Stock options – Be a part of our success with real ownership in Amenitiz.
• A vibrant office in the heart of Barcelona – Our spacious office comes with daily fresh fruit, great coffee, after-work drinks, and a nice patio with endless sunshine.
• Unforgettable team experiences – From sailing the Mediterranean and Cirque du Soleil shows to poetry, cooking, and magic workshops, we love bringing the team together.
• Get paid whenever you want – No need to wait until the end of the month—access your salary anytime.
• Flexible benefits – Save on meals, childcare, transportation, and training with our tailored remuneration options.
• Grow with us – Join a dynamic, fast-growing, and international team (35+ nationalities) with limitless career opportunities.
• Fuel your curiosity – We’ll buy you ANY book you want, plus we’ve built an inspiring library to keep your learning on track

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About the Role

As our Senior Billing Operations Specialist, you will own the end-to-end billing and payments cycle within Finance - from subscription invoicing through collection, reconciliation and reporting. You will also own payment risk monitoring across our integrated hotel payment processing platform, including negative balance management, dispute lifecycle tracking and recovery coordination. You will take existing workflows and build them into structured, scalable and automated processes. The role spans three revenue streams: SaaS subscriptions, integrated payment processing and agency commission billing. Taking an automation-first approach, you will design and run billing and payments operations by leveraging platform automations and AI-assisted monitoring to keep the team lean and effective.

Key Responsibilities

• Design SOPs and build the governance framework for billing operations: credit note policy and approval matrix, commercial credits and discounts governance, refund and chargeback escalation policy. Document all processes in the team knowledge base, maintain audit trails and train junior team members.
• Own the invoice lifecycle for high-volume monthly subscriptions in Stripe: generation, issuance, failure handling, credit notes and refunds.
• Design and operate the dunning and collections process: configure Stripe Smart Retries, automated retry sequences, automated payment link distribution and escalation to collection agencies. Build workflows that minimise manual intervention.
• Own payment platform risk monitoring: maintain the negative balance aging dashboard (current to 180 days), track cohort movements and recovery rates, manage dispute lifecycle from initiation through evidence submission and resolution, enforce dispute-rate thresholds by account and coordinate recovery outreach on overdue connected account balances.
• Continuously optimise payment success rates across all payment methods and markets. Own Stripe configuration: Smart Retries, dunning emails, billing automations and failed payment recovery tools.
• Build and maintain billing and payments reporting: weekly AR aging (30/60/90+), monthly billing KPI scorecard, connected account risk dashboard and subscription metrics reconciliation between billing platform and revenue reporting systems. Use AI-assisted anomaly detection to automate monitoring and generate exception-based reporting.
  Deliver clean billing data for monthly close deadlines alongside Controlling. Automate reconciliation workflows to ensure accuracy and speed.
• Own the agency commission billing cycle: gross-to-net reconciliation, commission payout verification, leakage identification and margin reporting.
• Provide backup coverage across all billing operations during team absences, including subscription configuration, invoice generation and billing adjustments in Stripe. Ensure continuity of day-to-day operations at all times.
• Serve as the primary billing and payments contact for Sales, Customer Success, Customer Care, Onboarding and Product. Define escalation paths, manage billing support channels and coordinate with Product on payment system issues and enhancements. Manage the day-to-day relationship with payment platform providers, including support escalations and feature requests.

Qualifications

• 2-4 years of experience in billing operations or payment operations in a SaaS or technology company.
• Hands-on experience with Stripe (Billing, invoicing, dunning configuration) or a comparable payment platform (Adyen, Braintree, GoCardless, Chargebee).
• Experience with payment platforms in a marketplace or platform business model (connected accounts, payment splits, dispute management) is a strong plus.
• SQL proficiency or strong willingness to learn quickly - you will run monitoring queries and work with transaction-level data.
• Strong analytical skills: comfortable with Excel/Google Sheets (pivot tables, VLOOKUP, data cleaning) and working with large datasets.
• Process design mindset: you have built an SOP, a workflow or a control from scratch before - not just followed one.
• Understanding of subscription billing concepts: MRR, proration, deferred revenue, dunning, churn, aging.
• Good communication skills in English (written and spoken). French, Spanish, Italian or Portuguese is a plus.
• Autonomous and structured: comfortable working with minimal supervision and building in a greenfield environment.
• Automation-first mindset: you default to configuring Stripe rules, building alerts, and scripting reports rather than doing everything manually.

Our Benefits

• Competitive salary - We recognize your hard work and celebrate your success with exciting, performance-based incentives.
• Comprehensive health & wellness coverage - Your physical and mental well-being matter, and we’ve got you covered.
• Stock options - Be a part of our success with real ownership in Amenitiz.
• Get paid whenever you want - No need to wait until the end of the month - access your salary anytime.
• Flexible benefits - Save on meals, childcare, transportation, and training with our tailored remuneration options.
• Grow with us - Join a dynamic, fast-growing, and international team (35+ nationalities) with limitless career opportunities.
• Fuel your curiosity - We'll buy you ANY book you want, plus we’ve built an inspiring library to keep your learning on track