Do you thrive on creating structure, improving workflows, and enabling teams to execute more effectively? Are you highly organized, detail-oriented, and able to manage multiple priorities while maintaining clear operational systems? Do you have a strong project management mindset and enjoy building processes, documentation, and tracking mechanisms that help teams deliver results at scale? Are you curious about how programs operate and passionate about designing systems that improve productivity and reduce operational friction? If you are excited about supporting large-scale entrepreneurship and talent development programs across Africa, then this role might be the perfect fit for you.

About ALX Africa

ALX Africa, a non-profit organisation under the ALX Foundation, is dedicated to unlocking the potential of Africa's digital future. Formerly part of Sand Tech Holdings, we've embarked on an independent journey to provide world-class tech skills training and career acceleration programmes. Our mission is to bridge the digital divide, upskill and re-skill talent, and create a generation of innovative leaders. By 2030, we aim to empower 2 million Africans to secure sustainable tech careers.

With hubs in 8 cities across Africa and counting, we provide safe access to quality learning and a dedicated network of expert instructors. Our innovative programmes equip learners with the practical skills and knowledge needed to succeed in today's rapidly evolving tech industry. Through a combination of rigorous coursework, industry partnerships, and hands-on projects, we prepare our students for in-demand roles in software engineering, data science, and cybersecurity.

We achieve this by:

• Providing young professionals with access to the most in-demand tech skills that will power the future.
• Empowering the next generation of technology innovators, entrepreneurs, and business leaders through challenging, real-world coursework.
• Building a lifelong, impactful community of tech professionals that support them at all stages of their career journey. 

Our impact thus far:

• 347k+ graduates since 2020
• 257k youth in work
• 31k youth starting own ventures
• 60k youth in jobs created by entrepreneurs

 Visit our website www.alxafrica.com to learn more about our digital revolution.

Role Summary

ALX Ventures is seeking a Program Manager who will lead the centralized delivery of the Founder Academy (FA) and coordinate Incubator programming across Africa. You will own the end-to-end implementation of our startup readiness programming and collaborate with city teams and ecosystem partners to support the journey from idea-stage validation to venture acceleration. For both the Founder Academy and Incubator, this includes core programming and communications related to online masterclasses, workshops, office hours, LMS content and modularization. This will be supported separately by city teams who will determine their own complementary localized in-person and hybrid programming alongside the core programs.

You will also help steward the design and rollout of incubator showcases and manage ongoing coordination across ALX Ventures’ 8 cities and beyond. This role will report to the Delivery Manager and work closely with city teams to deliver a high-quality, data-driven learning experience for early-stage founders.

Specific Responsibilities

Program Delivery – Founder Academy

• Lead centralized rollout of the FA cohorts, including onboarding, live sessions, milestone management, and grading.
• Ensure seamless communication and coordination across content, platform, and city support teams.
• Work closely with curriculum and ecosystem stakeholders to continuously improve Founder Academy's structure and outcomes.
• Manage recruitment and onboarding of mentors, reviewers, and session facilitators.

Program Delivery – Incubator

• Coordinate decentralized delivery of the incubator program across cities, providing central support tools and frameworks.
• Track incubator progress across cohorts and hubs, aligning cities to shared standards and timelines.
• Support planning and execution of final showcase events, including coordinating city inputs and participant selection.

Learning Systems & Operations

• Manage the Learning Management System (LMS) and Community Platform for FA and Incubator, ensuring smooth learner access and milestone tracking.
• Coordinate with the technical team to monitor learner progress and engagement using analytics dashboards.
• Oversee grading workflows, learner support escalation, and implementation of program updates.

Community Engagement & City Collaboration

• Foster a strong peer-to-peer learning community within FA cohorts.
• Maintain regular communication with city teams to align localized support and coordinate city team involvement in core delivery.
• Provide toolkits and support to city teams implementing complementary incubator activities.

Data & Program Analytics

• Define and track cohort-level KPIs: show-up, activation, milestone completion, graduation, and learner quality.
• Collect structured learner feedback and synthesize insights for continuous improvement.
• Generate regular performance reports for key internal stakeholders.

Team & Stakeholder Management

• Hire and manage technical reviewers, facilitators, and support staff and interns as needed.
• Collaborate cross-functionally with Product, Engineering, CX Ops, and the Cities team.
• Maintain a clear documentation system and contribute to the scaling playbook for FA and Incubator programs.

Skill Requirements - Essential

• 8-10 years of experience in a fast-paced, high-growth environment (e.g., tech, entrepreneurship, consulting, operations, strategy).
• Proven track record of leading large-scale entrepreneurship initiatives, assuming ownership, and delivering results in high visibility and/or large scale contexts
• Strong access to networks and influence within the African entrepreneurial ecosystem.
• Deep experience in early-stage venture building. Must have led or built founder-facing programs, such as accelerators, incubators, venture studios, or entrepreneurship fellowships and demonstrated ability to guide aspiring founders from ideation through launch in emerging market contexts.
• Strategic and operational program leadership. Proven experience in designing, evolving, and executing complex, in-country and regional programs. Ability to balance structure with agility in fast-changing, ambiguous environments.
• Strong people and team leadership. Experience managing cross-functional teams including coaches, facilitators, and external mentors. High emotional intelligence, capable of navigating interpersonal dynamics, mediating team conflict, and supporting diverse talent.
• Regional familiarity and ecosystem fluency. Demonstrated ability to work effectively across Africa, liaising with partners and contributing to developing innovative program designs. Deep understanding of the entrepreneurship ecosystem, with strong stakeholder networks or the ability to build them quickly. 
• Deeply organized, tech-savvy, and energized by working with emerging technology startup founders and comfortable navigating complexity across multiple teams, cities, and workflows.

Skill Requirements - Preferable

• Proficiency in facilitation, group training, and digital productivity tools.
• Founder empathy and entrepreneurial mindset. Personal experience as a founder, operator, or close supporter of early-stage ventures. Comfortable operating in “zero to one” environments, with a talent-first approach to venture building and a passion for long-term, inclusive impact.
• Experience working with virtual learning platforms and program delivery tools.
• Worked within one of the top investment firms, or has strong exposure of startup landscape from an investment angle.

Person Specification/Attributes

• Courage: Willingness to speak up, challenge the status quo, and embrace new challenges.
• Humility: Openness to learning, seeking help when needed, and a focus on serving others.
• Adventure: A passion for setting ambitious goals, tackling difficult tasks, and finding joy in the journey.
• Initiative: Proactive problem-solving, a sense of ownership, and a willingness to go above and beyond.
• Resilience: The ability to bounce back from setbacks, persevere through challenges, and emerge stronger.
• Demonstrates high emotional intelligence, navigating complex dynamics with empathy and insight.

Employment Type

This role is a full-time position.

Preferred Time Zones

The preferred time zones are GMT +2

Due to the considerable amount of virtual working and interaction with colleagues and customers in different physical locations internationally, it is essential that the successful applicant has the drive and ethic to succeed working in small teams physically but in larger efforts virtually. Self-drive to communicate constantly using web collaboration and video conferencing is essential. As an employee, you will be encouraged to continually develop your capability & attain certifications to reflect your growth as an individual.

Do you thrive on creating structure, improving workflows, and enabling teams to execute more effectively? Are you highly organized, detail-oriented, and able to manage multiple priorities while maintaining clear operational systems? Do you have a strong project management mindset and enjoy building processes, documentation, and tracking mechanisms that help teams deliver results at scale? Are you curious about how programs operate and passionate about designing systems that improve productivity and reduce operational friction? If you are excited about supporting large-scale entrepreneurship and talent development programs across Africa, then this role might be the perfect fit for you.

About ALX Africa

ALX Africa, a non-profit organisation under the ALX Foundation, is dedicated to unlocking the potential of Africa's digital future. Formerly part of Sand Tech Holdings, we've embarked on an independent journey to provide world-class tech skills training and career acceleration programmes. Our mission is to bridge the digital divide, upskill and re-skill talent, and create a generation of innovative leaders. By 2030, we aim to empower 2 million Africans to secure sustainable tech careers.

With hubs in 8 cities across Africa and counting, we provide safe access to quality learning and a dedicated network of expert instructors. Our innovative programmes equip learners with the practical skills and knowledge needed to succeed in today's rapidly evolving tech industry. Through a combination of rigorous coursework, industry partnerships, and hands-on projects, we prepare our students for in-demand roles in software engineering, data science, and cybersecurity.

We achieve this by:

• Providing young professionals with access to the most in-demand tech skills that will power the future.
• Empowering the next generation of technology innovators, entrepreneurs, and business leaders through challenging, real-world coursework.
• Building a lifelong, impactful community of tech professionals that support them at all stages of their career journey. 

Our impact thus far:

• 347k+ graduates since 2020 
• 257k youth in work 
• 31k youth starting own ventures
• 60k youth in jobs created by entrepreneurs

 Visit our website www.alxafrica.com to learn more about our digital revolution.

Role Summary

ALX Ventures is seeking a highly structured and execution-focused Operations Specialist to support the operational systems that enable Ventures programs to scale efficiently across Africa.

This role plays a critical part in building the operational infrastructure, workflows, and systems that allow program teams to execute effectively while reducing friction in program delivery. The Operations Specialist will work closely with program managers, partnerships teams, and central leadership to establish clear rhythms, tracking mechanisms, documentation frameworks, and scalable operational processes.

The role directly supports ALX Ventures’ objective of building scalable program systems that increase outcomes for strategic partnerships alongside flagship programs for founders and freelancers, including the delivery and modularization of Founder Academy, Freelancer Academy, and other Ventures initiatives.

Specific Responsibilities

• Program Operations & Delivery Systems
• Support the operational delivery and tracking of Ventures programs, including Founder Academy (FA) and Freelancer Academy (FLA).
• Coordinate program workflows and timelines to ensure standardised smooth cohort execution.
• Support the modularization and stabilization of FA and FLA program delivery packages through a self-paced delivery model, pointing to opportunities for streamlined delivery and impact outcomes growth.
• Assist in piloting redesigned program models and capturing delivery learnings.
• Maintain operational coordination across program teams and stakeholders to foster strong cohesion and accountability across engaged stakeholders in 9 cities and 5+ teams.

Operational Rhythms & Team Visibility

• Establish operational rhythms, routines, and tracking mechanisms for Ventures teams.
• Track delivery milestones and ensure progress against program objectives.
• Identify operational bottlenecks and support teams in resolving them.

Systems Development & Process Optimisation

• Design and implement operational playbooks, templates, and standardized workflows.
• Support the development of the Ventures Operational Blueprint and Toolkit.
• Reduce manual operational effort to 40% through documentation, automation, and system improvements.
• Institutionalise documentation of processes, tools, and operational frameworks.

Data Coordination & Operational Intelligence

• Support the development and maintenance of program tracking dashboards.
• Assist in consolidating operational data for reporting and decision-making.
• Coordinate the tracking of learner and founder journeys across Ventures programs.
• Help structure and package operational data for leadership reporting.

Cross-Team Coordination & Stakeholder Management

• Coordinate operational workflows between Ventures teams and cross-functional stakeholders.
• Support collaboration with community, impact, marketing, and program teams.
• Assist in operational planning for partnerships and program initiatives.
• Ensure teams adopt and follow operational systems and processes.

Strategic Project Support

• Support the implementation of key Ventures initiatives.
• Unified learner and founder tracking systems, and follow-on support offered through the alumni community.
• Operational playbooks and documentation frameworks
• Support the coordination of Community-to-program pathways (Foundations and Entry-to-Market programs) designed to increase postprogram employment outcomes
• Act as project manager in piloting new programs/initiatives including SME Scale-Up.

Skill Requirements - Essential

• 4-6 years of experience in a fast-paced, high-growth environment (e.g., tech, entrepreneurship, consulting, operations, strategy).
• Proven track record of leading large-scale initiatives, assuming ownership, and delivering results in an Internal Controller capacity.
• Strong organizational and administrative skills with exceptional attention to detail.
• Strong technical and analytical ability to design and implement structured workflows, systems, data visualization and automations.
• Exceptional written and verbal communication skills, with the ability to influence stakeholders across different levels and document different projects progress.
• Ability to improve operational processes and reduce friction in workflows
• Highly organized, detail-oriented, and able to manage multiple priorities in a dynamic environment.

Skill Requirements - Preferable

• Experience supporting program delivery, accelerators, or education programs
• Data analysis skills and the ability to structure operational reporting
• Experience creating operational playbooks, toolkits, or documentation systems
• Familiarity with startup ecosystems, entrepreneurship programs, or talent development initiatives

Person Specification/Attributes

• Courage: Willingness to speak up, challenge the status quo, and embrace new challenges.
• Humility: Openness to learning, seeking help when needed, and a focus on serving others.
• Adventure: A passion for setting ambitious goals, tackling difficult tasks, and finding joy in the journey.
• Initiative: Proactive problem-solving, a sense of ownership, and a willingness to go above and beyond.
• Resilience: The ability to bounce back from setbacks, persevere through challenges, and emerge stronger.

Employment Type

This role is a full-time position.

Are you passionate about building systems, improving processes, and enabling teams to execute effectively? Would you describe yourself as highly organised, analytical, and quick to learn? Do you thrive in cross-functional environments where coordination, accountability, and attention to detail are critical? Does the opportunity to support operational excellence at ALX excite you?

About ALX Africa

ALX Africa, a non-profit organisation under the ALX Foundation, is dedicated to unlocking the potential of Africa's digital future. Formerly part of Sand Tech Holdings, we've embarked on an independent journey to provide world-class tech skills training and career acceleration programmes. Our mission is to bridge the digital divide, upskill and reskill talent, and create a generation of innovative leaders. By 2030, we aim to empower 2 million Africans to secure sustainable tech careers.

With hubs in 8 cities across Africa and counting, we provide safe access to quality learning and a dedicated network of expert instructors. Our innovative programmes equip learners with the practical skills and knowledge needed to succeed in today's rapidly evolving tech industry. Through a combination of rigorous coursework, industry partnerships, and hands-on projects, we prepare our students for in-demand roles in software engineering, data science, and cybersecurity.

We achieve this by:

• Providing young professionals with access to the most in-demand tech skills that will power the future.
• Empowering the next generation of technology innovators, entrepreneurs, and business leaders through challenging, real-world coursework.
• Building a lifelong, impactful community of tech professionals that supports them at all stages of their career journey. 

Our impact thus far:

• 347k+ graduates since 2020
• 257k youth in work
• 31k youth starting own ventures
• 60k youth in jobs created by entrepreneurs

Visit our website www.alxafrica.com to learn more about our digital revolution.

Role Summary

As a Business Operations Specialist, you will play a key role in driving execution discipline, reporting clarity, and cross-functional alignment across ALX. Sitting within the Operations function, you will support the organisation’s operational rhythms by coordinating reporting cadences, tracking performance against key goals, and ensuring leaders have clear, timely insights to inform decision-making. This role is ideal for someone who is highly structured, analytical, and proactive, with the ability to bring order, visibility, and follow-through across a fast-paced, matrixed organisation.

Specific Responsibilities

• Maintain and improve reporting routines, dashboards, and tracking tools to provide clear visibility into KPI performance and progress against targets.
• Coordinate weekly and monthly reporting cycles across teams, ensuring timely and standardised inputs.
• Consolidate cross-functional updates into concise executive reports highlighting progress, risks, roadblocks, and decisions required.
• Prepare high-quality reports, presentations, and summary decks for sprint reviews, business reviews, and ExCo updates.
• Support business review processes by consolidating inputs and ensuring clear, coherent materials for leadership.
• Maintain issue and dependency logs, tracking ownership, follow-up actions, and resolution of key blockers.
• Manage reporting trackers and performance leaderboards to strengthen accountability and execution discipline across teams.
• Maintain the annual operational calendar, including reporting deadlines, review cycles, retreats, and planning sessions.
• Support annual and periodic planning by preparing templates, consolidating inputs, and tracking alignment to organisational priorities.
• Partner with cross-functional stakeholders to improve workflows, reporting quality, and operational efficiency.
• Support special projects and continuous improvement initiatives across ALX.

Skill Requirements - Essential

• 3–5 years of experience in business operations, strategy and operations, project management, consulting, or a similar analytical role.
• Experience coordinating cross-functional reporting processes or operational workflows.
• Excellent written and verbal communication skills, with the ability to synthesise complex information into clear, concise reports.
• Strong analytical skills, with the ability to interpret data, track performance, and surface meaningful insights.
• Ability to create data-driven reports and develop compelling, executive-ready presentations.
• Strong organisational and project management skills, with the ability to manage multiple priorities and deliver high-quality work on time.
• Strong stakeholder management skills, with the ability to coordinate across teams, follow up on deliverables, and reinforce accountability.
• High attention to detail and a commitment to accuracy.
• Strong proficiency in Google Workspace, especially Sheets, Slides, and Docs.

Skill Requirements - Preferred

• Background in operations, systems improvement, or process optimisation.
• Experience working with distributed or global teams.
• Experience working in fast-growing or scaling organisations.
• Familiarity with business analytics, KPI tracking, and reporting frameworks.
• Experience supporting planning cycles, business reviews, or leadership reporting.

Person Specification/Attributes

• Courage: Willingness to speak up, challenge the status quo, and embrace new challenges.
• Humility: Openness to learning, seeking help when needed, and a focus on serving others.
• Adventure: A passion for setting ambitious goals, tackling difficult tasks, and finding joy in the journey.
• Initiative: Proactive problem-solving, a sense of ownership, and a willingness to go above and beyond.
• Resilience: The ability to bounce back from setbacks, persevere through challenges, and emerge stronger.

This role requires strong self-management, proactive communication, and the ability to collaborate effectively in a distributed, cross-functional environment. The successful candidate should be comfortable working across teams and time zones, using digital collaboration tools, and maintaining momentum in a remote-first setting.

Disclaimer: ALX Africa does not charge fees or request payments at any stage of hiring. Be cautious of anyone claiming otherwise. Report suspicious activity to hiring@alxafrica.com

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Do you love turning complex business needs into learning experiences that drive real behaviour change?

Are you equally comfortable designing a high-impact leadership workshop, a blended AI enablement journey, or a practical online learning program for working professionals? Do you know how to take expert knowledge from leaders, operators, and technical specialists and turn it into clear, engaging, applied learning that people can use immediately in their work?

Do you enjoy building learning that is commercially sharp, learner-centred, practical, and measurable? Are you excited by the opportunity to help shape a fast-growing corporate training portfolio across AI, data, leadership, management, culture, and change?

If so, this may be the role for you.

About ALX Africa

ALX Africa, a non-profit organisation under the ALX Foundation, is dedicated to unlocking the potential of Africa's digital future. Formerly part of Sand Tech Holdings, we've embarked on an independent journey to provide world-class tech skills training and career acceleration programmes. Our mission is to bridge the digital divide, upskill and re-skill talent, and create a generation of innovative leaders. By 2030, we aim to empower 2 million Africans to secure sustainable tech careers.

With hubs in 8 cities across Africa and counting, we provide safe access to quality learning and a dedicated network of expert instructors. Our innovative programmes equip learners with the practical skills and knowledge needed to succeed in today's rapidly evolving tech industry. Through a combination of rigorous coursework, industry partnerships, and hands-on projects, we prepare our students for in-demand roles in software engineering, data science, and cybersecurity.

We achieve this by:

• Providing young professionals with access to the most in-demand tech skills that will power the future.
• Empowering the next generation of technology innovators, entrepreneurs, and business leaders through challenging, real-world coursework.
• Building a lifelong, impactful community of tech professionals that supports them at all stages of their career journey. 

Our impact thus far:

• 347k+ graduates since 2020
• 257k youth in work
• 31k youth starting own ventures    
• 60k youth in jobs created by entrepreneurs

Visit our website www.alxafrica.com to learn more about our digital revolution.

Role Summary

As a Learning Experience Designer, Corporate Training, you will lead the design and development of high-impact enterprise learning solutions across online, hybrid, and in-person formats. You will work closely with subject matter experts, facilitators, program managers, and cross-functional stakeholders to translate business needs and expert insight into practical, engaging, and commercially strong learning experiences.

You will design learning journeys that go beyond content delivery to build real capability, measurable skill acquisition, and on-the-job application. This includes adapting existing ALX offerings for corporate use, co-creating new interventions where needed, and building modular curricula, workshops, assessments, projects, simulations, diagnostics, and reinforcement mechanisms that align to client outcomes. This scope reflects the enterprise model’s focus on role-specific learning, hands-on labs, assessments, rubrics, sponsor alignment, and measurable business value.

Specific Responsibilities

Learning Strategy and Solution Design

• Translate client needs, role requirements, and business goals into clear learning strategies and program architectures.
• Shape enterprise learning interventions across multiple formats, including workshops, blended journeys, short online programs, intensives, and longer cohort-based programs.
• Determine when to adapt existing ALX programs and when to build new corporate learning experiences from the ground up.

Curriculum and Experience Design

• Build clear learning outcomes, session flows, module structures, facilitator guides, learner materials, assignments, case studies, job aids, and capstone or project-based activities.
• Design for multiple modalities, including live virtual, self-paced, cohort-based, hybrid, and in-person workshop environments.
• Ensure learning experiences are practical, engaging, appropriately rigorous, and relevant to working professionals and enterprise teams.
• Create modular content and reusable design assets that support scalability, quality, and efficient customization.

Assessment, Skills Validation, and Behaviour Change

• Design assessments, rubrics, simulations, applied tasks, and project-based evaluation approaches that validate real capability, not just recall.
• Build mechanisms for skills measurement, feedback, and continuous improvement across the learner journey.
• Incorporate diagnostics, self-assessments, manager sign-off, or role-based evidence where appropriate.
• Design for behaviour change and transfer to work through reinforcement, nudges, reflection, peer learning, and practical action planning.
• Help define how learning outcomes and business outcomes will be tracked and evidenced over time.

SME and Cross-Functional Collaboration

• Partner closely with subject matter experts to convert deep expertise into accessible, structured, high-value learning.
• Collaborate with facilitators, program managers, operations, product, and commercial teams to ensure design feasibility and delivery readiness.
• Engage confidently with senior internal stakeholders and, where needed, client stakeholders during discovery, design, review, and refinement..

Quality, Iteration, and Continuous Improvement

• Apply strong learning design standards, templates, and quality assurance processes across all corporate offerings.
• Use learner feedback, stakeholder input, performance data, and delivery insights to improve learning experiences iteratively.
• Review existing ALX offerings and identify where they can be adapted for stronger corporate fit.
• Contribute to the ongoing development of the corporate training design playbook, templates, reusable assets, and design systems.
• Maintain strong version control, documentation, and organisation of learning assets for reuse and scale.

Tools, Innovation, and Design Operations

• Use appropriate instructional design, authoring, collaboration, and AI-enabled tools to improve design quality and speed.
• Explore new methods, technologies, and media formats that improve learner engagement, accessibility, and measurable impact.
• Support clean handoff into LMS or platform deployment, working with the relevant teams to ensure readiness and quality.
• Bring disciplined project management to design work, balancing creativity with structure, timelines, dependencies, and execution rigor.

Skill Requirements 

Experience

• Proven experience in instructional design, curriculum development, or related fields.
• Strong experience designing for adult professionals in corporate, executive, higher education, or workforce development contexts.
• Demonstrated experience building learning across online, live virtual, in-person, and blended formats.
• Experience working with subject matter experts to shape content in complex domains.
• Experience in one or more relevant domains such as AI, data, analytics, leadership, management, organisational effectiveness, culture, or change is strongly preferred.

Skills

• Strong command of instructional design models, adult learning principles, and learning transfer practices.
• Ability to move from ambiguous brief to clear, practical, high-quality learning.
• Strong workshop and experiential learning design capability.
• Ability to design assessments, rubrics, and application mechanisms that validate skill acquisition and on-the-job use.
• Excellent writing and communication skills, with the ability to make complex ideas clear, concise, and usable.
• Strong stakeholder management and collaboration skills across commercial, academic, technical, and operational teams.
• High attention to detail, strong judgment, and an excellent sense of learner usability and relevance.
• Proficiency with modern design, collaboration, and learning tools; comfort experimenting with AI-assisted workflows is an advantage.

Mindset

• Deep belief that learning should lead to practical capability, behaviour change, and measurable value.
• Commercially aware and outcome-oriented, with the judgment to balance quality, speed, customization, and scale.
• Curious, thoughtful, and intellectually versatile across technical, behavioural, and leadership-oriented subject matter.
• Structured and execution-focused, with the ability to manage complexity without losing clarity.
• Comfortable operating in ambiguity and shaping strong solutions from incomplete inputs.
• Open to feedback, iteration, and continuous refinement in a fast-moving environment.
• Energised by building, improving, and taking ownership in a growth-stage corporate training function.
  
  

Person Specification/Attributes

• Courage: Willingness to speak up, challenge the status quo, and embrace new challenges.
• Humility: Openness to learning, seeking help when needed, and a focus on serving others.
• Adventure: A passion for setting ambitious goals, tackling difficult tasks, and finding joy in the journey.
• Initiative: Proactive problem-solving, a sense of ownership, and a willingness to go above and beyond.
• Resilience: The ability to bounce back from setbacks, persevere through challenges, and emerge stronger.

Employment Type

This role is a full-time position

The ALX Community Experience team is a high-performing, impact-driven team that thrives on collaboration and scale. We embrace innovation, test new ideas, and go the extra mile to deliver meaningful results and experiences for our Learners and Alumni. Grounded in data and fueled by solutions, we hold ourselves and each other accountable to exceptionally high standards, enabling us to consistently grow and strengthen the ALX Community across markets.

Do you excel in fast-paced environments where ambitious goals drive your work? Do you bring an analytical mindset that helps you identify trends, improve systems, and translate insights into action? Are you a natural relationship-builder who can foster trust and collaboration across regions and teams? Are you ready to roll up your sleeves, adapt quickly, and do whatever it takes to ensure the success of our Community?

If so, then this could be the role for you.

About ALX Africa

ALX Africa, a non-profit organisation under the ALX Foundation, is dedicated to unlocking the potential of Africa's digital future. Formerly part of Sand Tech Holdings, we've embarked on an independent journey to provide world-class tech skills training and career acceleration programmes. Our mission is to bridge the digital divide, upskill and re-skill talent, and create a generation of innovative leaders. By 2030, we aim to empower 2 million Africans to secure sustainable tech careers.

With hubs in 8 cities across Africa and counting, we provide safe access to quality learning and a dedicated network of expert instructors. Our innovative programmes equip learners with the practical skills and knowledge needed to succeed in today's rapidly evolving tech industry. Through a combination of rigorous coursework, industry partnerships, and hands-on projects, we prepare our students for in-demand roles in software engineering, data science, and cybersecurity.

We achieve this by:

• Providing young professionals with access to the most in-demand tech skills that will power the future.
• Empowering the next generation of technology innovators, entrepreneurs, and business leaders through challenging, real-world coursework.
• Building a lifelong, impactful Community of tech professionals that supports them at all stages of their career journey. 

Our impact thus far:

• 347k+ graduates since 2020
• 257k youth in work
• 31k youth starting own ventures
• 60k youth in jobs created by entrepreneurs

 Visit our website www.alxafrica.com to learn more about our digital revolution.

Role Summary

As the Community Operations Specialist, you will be responsible for supporting the planning, execution, and optimisation of community operations that strengthen engagement and collaboration across ALX’s community. You will work cross-functionally with local city teams and central functions to develop playbooks, training frameworks, and operational systems that ensure consistency and scale. By leveraging data, AI tools, and storytelling, you will help track performance, streamline knowledge sharing, and enable impactful community initiatives that foster connection and growth across markets.

Specific Responsibilities

• Support the management of daily operations for the Community function, ensuring smooth execution across multiple cities.
• Assist in the development and maintenance of playbooks, templates, frameworks, and operational guidelines for Community initiatives.
• Track and report on key Community metrics such as engagement, retention, performance across markets, and relationship-building outcomes.
• Contribute to the design and integration of AI-powered tools that enable efficient tracking, reporting, knowledge sharing, storytelling, and collaboration.
• Facilitate communication and collaboration across markets, ensuring consistent documentation and sharing of stories, best practices, and lessons learned.
• Own the strategy and execution of Community communications, including managing the newsletter to maximise engagement, overseeing community platforms like the eHub, and flagging key member concerns to relevant teams to ensure timely resolution and continuous improvement.
• Support continuous improvement of community processes by identifying gaps and recommending solutions.
• Document processes and support the training and onboarding of community managers on tools and processes.

Skill Requirements-Must Have

• 2–3 years of experience in community management, program coordination, or operations support.
• Strong organisational and project management skills; ability to manage multiple priorities.
• Excellent interpersonal and communication skills; comfortable working in highly relational environments.
• Ability to create and maintain clear documentation, templates, and training materials.
• Strong analytical skills with experience in tracking metrics, reporting, and performance measurement.
• Proficiency with collaboration and project management tools (e.g., Asana, Notion, Trello, Slack).
• Basic familiarity with AI tools, automation, or knowledge management systems.

Skill Requirements - Nice To Have

• Previous experience working with distributed or multi-market teams.
• Knowledge of data visualisation tools (e.g., Tableau, Power BI, or similar).
• Experience in storytelling and content creation to showcase community impact.
• Exposure to CRM platforms and community engagement technologies.
• Understanding of community-building best practices and trends in tech-enabled ecosystems.
• Passion for community growth, collaboration, and creating meaningful connections.

Are you a creative designer who can bring ideas to life through illustrations, infographics, and motion graphics? Do you know how to turn data into engaging visuals and learning content that captivates audiences? Can you storyboard, animate, and edit video and audio into polished, impactful material? Are you confident working within brand guidelines while still delivering fresh, innovative designs? Do you thrive under pressure, balancing multiple projects with precision, creativity, and collaboration? If so, then this could be the role for you.

ABOUT ALX AFRICA

ALX Africa, a non-profit organisation under the ALX Foundation, is dedicated to unlocking the potential of Africa's digital future. Formerly part of Sand Tech Holdings, we've embarked on an independent journey to provide world-class tech skills training and career acceleration programmes. Our mission is to bridge the digital divide, upskill and reskill talent, and create a generation of innovative leaders. By 2030, we aim to empower 2 million Africans to secure sustainable tech careers.

With hubs in 8 cities across Africa and counting, we provide safe access to quality learning and a dedicated network of expert instructors. Our innovative programmes equip learners with the practical skills and knowledge needed to succeed in today's rapidly evolving tech industry. Through a combination of rigorous coursework, industry partnerships, and hands-on projects, we prepare our students for in-demand roles in software engineering, data science, and cybersecurity.

We achieve this by:

• Providing young professionals with access to the most in-demand tech skills that will power the future.
• Empowering the next generation of technology innovators, entrepreneurs, and business leaders through challenging, real-world coursework.
• Building a lifelong, impactful community of tech professionals that support them at all stages of their career journey. 

 Visit our website www.alxafrica.com to learn more about our digital revolution.

ABOUT THE ROLE

ALX Africa is now looking for a Junior Multimedia Designer to support the Creative Production team in the Learning Department, working remotely.

RESPONSIBILITIES

• Design and assemble illustrations, either for static end-use or layered for later animation.
• Design infographics and data visualizations for learning material.
• Design and correctly utilize templates for client CI elements, such as presentations, documents, and email collaterals.
• Design new and utilize existing motion graphic elements, such as video branding templates and kinetic typography overlays.
• Storyboard and animate 2D vector graphics, including basic character animation.
• Edit video and audio footage into cohesive videos for learning.
• Re-brand existing graphics, videos, and animations into new styles.
• Adhere to brand guidelines and ensure brand consistency in all your work.
• Perform quality control checks on your own and peers’ work.
• Enact changes to your work based on the provided feedback.
• Strong communication skills, the ability to work to strict deadlines and the ability to think and work independently.
• Act as a team player, providing support and feedback to peers, as well as contributing to the processes and ways of work of the team.
• Manage your time efficiently, and prioritize effectively when working on multiple tasks and/or projects.

REQUIREMENTS

Essential

• A Bachelor’s degree or 3-year diploma in multimedia design, graphic design, animation, motion design, or similar.
• 1-2 years experience in an agency or in-house creative studio. 
• A strong multimedia portfolio displaying range across digital design, animation, and video.
• Proficiency in Adobe CC Suite (E.g. Adobe Illustrator, After Effects, Photoshop, and Premiere Pro).
• Experience in and/or willingness to rapidly upskill in interactive design and animation software (Rive).

Preferable

• Experience working in the EdTech industry.
• Working knowledge of HTML and CSS.
• Knowledge of AI-gen tools and AI-augmented creative workflows.
• Experience creating content for pan-African audiences.

Person Attributes

• Courage: Willingness to speak up, challenge the status quo, and embrace new challenges.
• Humility: Openness to learning, seeking help when needed, and a focus on serving others.
• Adventure: A passion for setting ambitious goals, tackling difficult tasks, and finding joy in the journey.
• Initiative: Proactive problem-solving, a sense of ownership, and a willingness to go above and beyond.
• Resilience: The ability to bounce back from setbacks, persevere through challenges, and emerge stronger.

EMPLOYMENT TYPE

This role is a full-time position.

WORK HOURS

The required work hours are 40 hours per week.

PREFERRED TIME ZONES

The preferred time zones are GMT to GMT+4.

Due to the considerable amount of virtual working and interaction with colleagues and customers in different physical locations internationally, it is essential that the successful applicant has the drive and ethic to succeed working fully remotely. Self-drive to communicate constantly using web collaboration and video conferencing is essential. As an employee, you will be encouraged to continually develop your capability & attain certifications to reflect your growth as an individual.

Disclaimer: ALX Africa does not charge fees or request payments at any stage of hiring. Be cautious of anyone claiming otherwise. Report suspicious activity to hiring@alxafrica.com

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Do you possess a deep passion for entrepreneurship? Does the prospect of supporting innovative startups  excite you? Have you designed or run a tech startup program before? Are you comfortable building or maintaining partnerships with forward-thinking corporates? Are you ready to plan and host pitch events and demo days? Are you adept at juggling multiple priorities? Would you describe yourself as a highly structured individual with fast learning abilities? Are you a systems thinker and experienced in building systems and processes to support the growth of an ecosystem?

Well, this might just be the job for you!

ABOUT US

ALX Africa, a non-profit organisation under the ALX Foundation, is dedicated to unlocking the potential of Africa's digital future. Formerly part of Sand Tech Holdings, we've embarked on an independent journey to provide world-class tech skills training and career acceleration programmes. Our mission is to bridge the digital divide, upskill and reskill talent, and create a generation of innovative leaders. By 2030, we aim to empower 2 million Africans to secure sustainable tech careers.

With hubs in 8 cities across Africa and counting, we provide safe access to quality learning and a dedicated network of expert instructors. Our innovative programmes equip learners with the practical skills and knowledge needed to succeed in today's rapidly evolving tech industry. Through a combination of rigorous coursework, industry partnerships, and hands-on projects, we prepare our students for in-demand roles in software engineering, data science, and cybersecurity.

We achieve this by:

• Providing young professionals with access to the most in-demand tech skills that will power the future.
• Empowering the next generation of technology innovators, entrepreneurs, and business leaders through challenging, real-world coursework.
• Building a lifelong, impactful community of tech professionals that support them at all stages of their career journey. 

Our impact thus far:

• 205k+ learners since 2021
• 117k youth in work
• 13k youth starting own ventures
• 66k youth in jobs through entrepreneurship

 Visit our website www.alxafrica.com to learn more about our digital revolution.

ABOUT THE CITY TEAM

Do you enjoy creating something out of nothing? The City Teams are startups within a larger startup. Each City Team is like a standalone business that is blazing a new path for ALX, but is supported by the history, reputation and global network of ALX’s wider ecosystem of companies and initiatives. In pursuit of our mission, we encourage autonomy, creativity, and experimentation. We embrace risks and failure. We seek those that have a beginners’ mindset, are lifelong learners, thrive in uncertain circumstances and uncharted territory, and have a deep passion for youth engagement.

ROLE OVERVIEW

The Entrepreneurship Development Manager will be instrumental in nurturing and expanding the entrepreneurial ecosystem within the country market. This dynamic role offers a unique opportunity to drive both operational excellence and strategic vision as a core member of a City Team. The Manager will report directly to the City General Manager for day-to-day operational leadership and program implementation, while also maintaining a strategic reporting line to the Entrepreneurship Director to ensure alignment with our global entrepreneurial efforts, in particular with our flagship ALX Ventures program. In this capacity, the Manager will integrate practices and perspectives from both city-specific and global contexts to advance our collective mission.

RESPONSIBILITIES

• Serve as the primary champion for entrepreneurship within the country market, innovating and executing strategies to foster entrepreneurial initiatives within the ALX community.
• Host monthly in-person fireside chats with local entrepreneurs and investors to bolster community engagement.
• Organize and oversee quarterly in-person events such demo day and product launch events at ALX Tech Hubs to highlight promising startups from our Incubator and Accelerator programs to the local investment community.
• Manage and execute weekly entrepreneurship-related events, such as pitch competitions, hackathons, meetups and networking events, enhancing our brand’s local presence.
• Ensure high levels of compliance for self-reporting and quarterly updates by entrepreneurs, maintaining a high standard of accountability and progress tracking.
• Position ALX Ventures prominently within the local ecosystem as the premier hub for innovative startups and entrepreneurs, including securing recognitions, awards and grants where eligible.
• Supervise and mentor community-led entrepreneurial initiatives, ensuring they are in line with our global strategy.
• Engage in planning activities and retrospective assessment to foster continuous learning and improvement of our programs.

PROGRAM SPECIFIC DUTIES

Founder Academy

• Lead recruitment, outreach, and enrollment efforts in collaboration with the central Entrepreneurship team to meet and exceed local market targets.
• Facilitate a smooth registration and onboarding process for new entrepreneurs, ensuring an engaging learner experience from day one.
• Host weekly office hours and community sessions to provide ongoing guidance and accountability to founders.
• Deliver timely, constructive feedback on assignments and pitch submissions, fostering a culture of excellence, iteration, and resilience.
• Identify high-performing entrepreneurs for advanced support, including incubation and investment-readiness opportunities.

Incubator Program

• Work closely with the ALX Ventures Incubator central team to deliver quarterly program goals and ensure alignment with regional entrepreneurship strategies.
• Screen, select, and onboard potential candidates from the Founder Academy graduates into the Incubator program, balancing both virtual and in-person delivery formats.
• Facilitate high-impact workshops, peer learning sessions, and milestone reviews that guide founders from prototype to market launch.
• Connect startups to tailored support such as intern placements, advisors, industry mentors, and investors.
• Organize Demo Days and local Pitch Events to showcase startups, attract partners, and position ventures for growth and investment.
• Engage with local investment, innovation, and startup communities to foster collaboration and visibility for ALX ventures.
• Design and host Masterclasses featuring leading entrepreneurs, investors, and domain experts across diverse sectors.
• Curate and manage a pool of local mentors and advisors, matching them with startups based on stage, sector, and growth needs.
• Build partnerships with local entrepreneurship hubs, accelerators, and ecosystem actors to enhance resource sharing and opportunity pipelines.
• Support alumni founders in accessing follow-on support programs, markets, and funding.

Monitoring, Reporting & Continuous Improvement

• Track and analyze program performance metrics, including recruitment, completion, venture launches, and investment outcomes. 
• Generate periodic reports and insights for internal teams and external stakeholders. 
• Continuously refine program strategies based on learner feedback and market trends.

REQUIREMENTS 

• Minimum of 5 years’ professional experience in entrepreneurship operations, venture building, or program and project management, ideally within innovation hubs, accelerators, or startup ecosystems.
• Bachelor’s degree in Business, Entrepreneurship, Innovation, or a related field (Master’s degree is an advantage).
• Proven track record working with startups or entrepreneurial ventures, with hands-on experience in launching, scaling, or mentoring businesses. Previous experience as a founder or startup coach is highly desirable.
• Demonstrated ability to design, implement, and evaluate entrepreneurship programs, demo days, masterclasses, and mentorship networks.
• Experience leading cross-functional or program delivery teams, managing multiple priorities, and collaborating effectively with central and regional stakeholders.
• Proven capacity to lead fundraising initiatives, develop and manage partnerships with investors, corporates, development partners, and government entities to advance entrepreneurship programs.
• Ecosystem Engagement: Deep understanding of the African entrepreneurship ecosystem, with an active network of startup mentors, ecosystem players, and investors.
• Exceptional written and verbal communication skills, including public speaking and presentation abilities; confident representing ALX to partners, investors, and founders.
• Strong planning, coordination, and execution skills, with the ability to manage multiple projects from concept to delivery.
• Adept at stakeholder engagement and partnership management, maintaining strong relationships across multiple levels and sectors.
• Highly flexible, self-motivated, and comfortable thriving in a fast-paced, evolving environment with minimal supervision.
• Open to feedback and continuous learning, applying insights to improve program design and delivery

This is a full-time, in-person role based in Kigali. Candidates are required to work from the ALX Hub daily as part of the Kigali City Team.
Applicants must have legal authorization to work in Rwanda.

Disclaimer: ALX Africa does not charge fees or request payments at any stage of hiring. Be cautious of anyone claiming otherwise. Report suspicious activity to hiring@alxafrica.com