Your Role:

As a Sr. Sales Engineer at Alpaca, you will be the go-to expert for all products and services offered to our partners. Your role is to leverage your technical skills, excellent communication, and creative problem-solving abilities to support the sales process for Alpaca's growing suite of products and services. You will focus on expanding our base of enterprise partners within your assigned territory.

Things you get to do:

• Serve as the product and technical subject matter expert, capable of thoroughly understanding and articulating all aspects of the Alpaca platform to diverse audiences and stakeholders
• Serve as a regional market-specific expert in regulations, compliance, and jurisdictional requirements
• Comfortable working with senior leaders and C-level executives
• Collaborate closely with the Sales and Customer Success teams, providing essential technical advisory and product expertise throughout the client lifecycle.
• Present compelling product and technical use cases to prospective clients, while building trust and confidence in Alpaca's technical capabilities.
• Translate complex business and technical requirements into clear, simple solutions
• Create sales support materials and documentation for new features and products
• Own technical sales engagement end-to-end: discovery calls, solution validation, RFPs, and questionnaires that win deals
• Lead demo strategy and execution, creating technical narratives that convert prospects into customers
• Travel as needed to support sales activities and customer engagements
• Stay updated on internal product development timelines and work closely with the product team to test and roll out new features to partners 

Who you are (must-haves):

• Excited by the prospect of working in a startup environment, the ideal candidate is a self-starter who will take the lead in defining new processes where appropriate 
• 5+ years in a Sales Engineering, Solutions Engineering, Technical consulting, Technical Product Management or Partner Engineering client-facing role, with experience working at API or SaaS-first companies.
• Strong technical background, including hands-on experience working with APIs, WebSockets, Postman, Grafana and JSON
• Superior verbal and written communication skills in English are essential for driving clarity on goals, setting expectations, and effectively collecting feedback from clients
• You must be able to translate complex technical concepts into simple, understandable terms
• Proven ability to manage multiple assignments simultaneously, work independently and drive projects to completion with minimum guidance and close attention to detail 
• Proficiency in speaking Korean

You’ll be a rockstar 🤩, if you have:

• Experience working at a Broker-Dealer or FinTech company
• Closing Enterprise deals alongside AEs
• Securities Industry Essentials (SIE) and or Series 7
• Familiarity with Metabase
• Experience working with Coast (demo software)
• Excited to learn more about the securities industry
• Experience working with FIX eXchange protocol 
• Experience working with OpenAPI, ReadMe and documentation

Your Role:

We are hiring a Team Lead in Singapore who brings Staff-level technical depth and people leadership: you will guide engineers building brokerage and platform services for New Markets in the region, partner with global teams, and represent engineering for Singapore stakeholders. Scope involves responsibility around architecture, APIs, reliability, mentorship, regional recruitment support, with emphasis on leading the Singapore team day to day.

Things you get to do:

Technical architecture and delivery

• Architect and ship scalable, mission-critical brokerage systems (gRPC microservices, REST/gRPC APIs, vendor integrations).
• Advance the core platform for multi-region, multi-currency, and regulatory context globally.
• Own API quality, performance, and operational readiness for regional workloads.

Leadership and people

• Lead, coach, and develop engineers in Singapore; set clarity on priorities, quality bar, and career growth.
• Partner with recruiting on regional hiring and interviews.
• Facilitate knowledge sharing and engineering culture across Alpaca.

Operational excellence

• Act as a senior escalation for incidents affecting regional stacks; improve monitoring, alerting, and incident response.
• Participate in on-call as appropriate for the team’s coverage model.

Stakeholder collaboration

• Work with Product, Compliance, and local stakeholders on Singapore and regional requirements.
• Collaborate across time zones with US and other regional engineering teams.

What we look for (Must-Haves):

• Strong backend engineering (Go or equivalent) and distributed systems at scale.
• Staff-level impact: architecture ownership, cross-team technical leadership, mentoring.
• People leadership experience: direct or matrix leadership of engineers (1:1s, performance, delivery).
• Financial services / fintech / brokerage exposure: trading lifecycle, settlements, regulatory awareness.
• Excellent communication in English; comfort with regional and global stakeholders.

Who You Might Be (Nice-To-Haves):

• Experience in Singapore or APAC regulatory and market context.
• Microservices, Kubernetes, cloud (GCP/AWS), event-driven design.
• Open-source or strong community presence

Your Role:

Reporting to the Global CISO, the Head of Information Security (APAC) drives Alpaca's regional security, risk, and compliance, focusing on APAC regulations (APPI, FSA, MAS). 

You will be the regional security authority, collaborating with global teams (Security, Engineering, Legal, Compliance, Product) to align infrastructure, the trading platform, and internal systems with both global standards and local regulatory needs. 

This role merges security engineering, local compliance, risk management, and stakeholder engagement. You translate regional regulatory requirements into actionable security controls, ensuring a secure, scalable, and compliant platform. You will also be the main contact for regulators, auditors, and local stakeholders, enabling confident operations in highly regulated financial markets.

Things You Get To Do:

Regional Security & Compliance Leadership

• Manage Alpaca’s APAC information security program
• Interpret and implement local regulatory requirements into security controls
• Serve as the APAC security compliance and regulatory expert
• Ensure alignment with Global Security, Legal, and Compliance on financial services and data protection regulations

Security Risk Management

• Lead risk identification, assessment, and mitigation for cloud infrastructure, APIs, and trading systems
• Manage and evolve regional risk registers, reporting, and governance
• Ensure adherence to global frameworks (ISO 27001, SOC 2, CSA STAR)

Cloud & Platform Security Collaboration

• Partner with Engineering for secure-by-design, cloud-native infrastructure
• Provide guidance on IAM, Network security architecture, Secure SDLC, Infrastructure hardening/monitoring
• Review architecture to embed security and compliance early

Regulatory Audits & External Engagement

• Lead and support regulatory exams, audits, and assessments
• Act as the primary liaison for Regulators, external auditors, and local compliance partners
• Report findings to the global security team and assist with triage and mitigation

Policy, Governance & Controls

• Develop and maintain regional security policies, standards, and procedures as required
• Localize global policies for APAC regulatory environments
• Drive control implementation and testing across security and compliance frameworks

Who You Are (Must-Haves):

• 6+ years of experience in information security, cybersecurity, or GRC, preferably in fintech or financial services
• Fluent in Japanese and English (written and verbal)
• An excellent understanding of cloud security, application and infrastructure security, and risk management frameworks
• Experience with security and compliance frameworks (ISO 27001, SOC 2, etc.)
• Direct experience working with or supporting regulatory requirements in Japan (e.g. APPI / FSA) and/or APAC
• Proven experience handling audits, regulatory exams, or compliance programs
• Ability to work cross-functionally with engineering, product, and compliance teams
• Strong communication skills, with the ability to translate technical risks into business impact

Who You Might Be (Nice-to-Haves):

• Experience in brokerage, trading platforms, or financial infrastructure
• Experience with data privacy regulations (APPI, GDPR, etc.)
• Security certifications (e.g. CISSP, CISM, CRISC, ISO 27001 Lead Implementer/Auditor)
• Experience building or scaling regional security programs
• Exposure to DevSecOps practices and modern cloud-native architectures
• Familiarity with AI/ML risk considerations in financial systems

Your Role

Serve as the primary technical expert for key enterprise customers in the APAC region, leading the resolution of critical and complex customer issues while driving process improvements to increase the efficiency and scalability of our support organization.

Things You Get To Do:

• Lead Complex L2 Escalations: Proactively engage with enterprise customers to provide hands-on troubleshooting and resolution for critical technical issues
• Drive Root Cause Analysis: Lead investigations into recurring technical issues by collaborating with Support, Product, and Engineering teams to identify underlying problems and champion their resolution.
• Improve Support Process Efficiency: Audit escalation workflows and improve via code, tooling, and training to minimize L3 escalations.
• Develop Technical Documentation: Create and manage internal knowledge bases, runbooks, and troubleshooting guides, contributing to public documentation as needed.

Who You Are (Must-Haves):

• You have 4+ years of experience in technical escalation or support engineering.
• You excel at troubleshooting complex distributed systems and APIs.
• You are proficient with SQL, Kubernetes, and Grafana.
• You drive process improvements and SLA performance
• You possess superior communication skills on complex technical findings for both internal and external audiences.
• You build strong relationships, establishing trust and rapport with technical teams at enterprise-level partners.
• You understand FinTech concepts, API-driven financial platforms, and ITIL concepts
• You will work in an APAC shift region, starting at 5:00 PM EST.

Who You Might Be (Nice-to-Haves):

• You have experience with GCP, Golang, Kafka, or RabbitMQ.
• You develop internal support automation tools.
• You contribute to public technical documentation.
• You have experience with performance tuning of Postgres databases.
• You have online securities trading experience.

Our Tech & Infrastructure Stack:

• Microservices running on Google Cloud Platform via Kubernetes
• Golang
• Postgres
• RabbitMQ

Additional Requirements:

• Must be eligible to work without sponsorship for this role.

Your Role:

Alpaca is seeking a detail-oriented and risk-focused Cashiering Operations Associate to support and manage client money movement activities across ACH, domestic and international wires, RTP, checks, and internal journals.

This role is critical to ensuring timely, accurate, and compliant processing of all client-directed cash transactions while safeguarding client assets and minimizing operational risk. The ideal candidate thrives in a fast-paced fintech environment, has experience interacting with custodians and clearing firms, and demonstrates strong ownership over operational controls.

Things You Get To Do:

Ops Control Framework & Oversight

• Money Movement Processing, Reconciliation & Settlement, Custodian & Partner Management, Reporting & Controls, Cross-Functional Collaboration
• Review, validate, and approve client money movement requests (ACH, wires, RTP, checks, journals) in accordance with firm policies
• Process and release transactions accurately and within established SLAs
• Reconcile daily cash movements, deposits, and settlement activity to ensure accurate posting
• Monitor and resolve exceptions, returns, rejects, and transaction discrepancies
• Partner with custodians, clearing firms, and banking partners to resolve delays or issues
• Prepare and review daily and monthly operational reports, including transaction coding oversight
• Maintain accurate documentation and case tracking in Salesforce and internal systems
• Ensure adherence to regulatory requirements, internal controls, and data privacy standards
• Identify operational risks and escalate suspicious or high-risk transactions appropriately
• Support audits, reporting requirements, and special projects as needed
• Collaborate with Operations, Compliance, Risk, and Technology to improve processes
• Train internal teams on money movement procedures and best practices

Who You Are (Must-Haves):

• Bachelor’s degree in Finance, Business, Economics, or related field — or equivalent experience
• 2+ years of experience in financial services, brokerage operations, banking, or cashiering
• Direct experience processing money movements (ACH, wires, checks, journals, RTP preferred)
• Experience interacting with custodians, clearing firms, or correspondent banks
• Strong understanding of operational risk and fraud controls
• High level of attention to detail and accuracy
• Ability to manage multiple priorities in a time-sensitive environment
• Strong written and verbal communication skills
• Ability to work independently while contributing to a collaborative team

Who You Might Be (Nice-to-Haves):  

• Salesforce or case management systems
• Portfolio accounting or broker-dealer systems
• Experience in fintech or high-growth environments