Alma, part of Spring Health, is hiring a Chief of Staff to support the organization’s president. Alma, a part of Spring Health, is committed to its mission driving affordable mental healthcare for all. This role will be at the center of driving the mission forward while integrating with the broader Spring Health team. 

The Chief of Staff is the President’s strategic and operational partner, functioning as a true second-in-command who extends the President’s capacity across strategy, financial governance, execution, and organizational health. This role sits at the center of how the organization runs: setting the operating rhythm, driving financial discipline, pressure-testing strategic bets, and ensuring the leadership team’s time and resources are focused on the highest-leverage work. The Chief of Staff reports directly to the President and operates with authority across all functions within the organization.

What you’ll do:

• Serve as the President’s primary strategic advisor, leading structured problem-solving on ambiguous, high-stakes questions such as AI investment sequencing and platform vs. feature tradeoffs
• Own the financial rhythm of the President’s organization, including budget performance monitoring, forecasting, resource allocation, and investment prioritization, making and recommending resource decisions informed by Revenue Per Employee (RPE) and other efficiency metrics
• Drive the organization’s operating cadence by shepherding strategic planning cycles (quarterly and annual), roadmap reviews, KPI reviews, business reviews of key investments, and executive updates
• Lead deep-dive analyses on business performance, drawing insights from product adoption, retention, monetization, competitive landscape, and roadmap ROI to inform executive trade-off conversations and investment decisions
• Track and unblock critical cross-functional initiatives spanning Product Management, Design, Engineering, Product Marketing, and AI Platform teams, proactively identifying and resolving misalignment before it becomes execution risk
• Prepare clear, data-backed narratives and strategic recommendations for the executive team and Board, crafting concise written and visual materials that translate complex analysis into actionable insight
• Serve as the eyes and ears for the Senior Leadership team on organizational health, tracking morale, engagement, attrition, and unspoken feedback, and developing engagement action plans rooted in data
• Counsel leadership on organizational design, change management, headcount planning, and communications strategy, ensuring alignment between organizational capacity and strategic ambition

Who you are:

• You have 8 to 12+ years of experience across a combination of top-tier management consulting (e.g., McKinsey, BCG, Bain, or equivalent), product strategy, business operations, or strategy and operations roles at a high-growth or large-scale technology company
• You have demonstrated financial acumen, with experience owning or significantly influencing budget management, resource allocation, forecasting, financial modeling, or P&L-adjacent decisions
• You have a proven track record of working closely with senior executives, influencing at the C-level, and earning the trust to operate with authority on behalf of senior leaders
• You move seamlessly between quantitative analysis, qualitative research, and strategic synthesis, analyzing multiple and diverse sources of information to make data-informed, high-impact recommendations
• You have strong executive presence and communicate strategically, with the ability to articulate vision, translate complex ideas, connect work to the big picture, and challenge constructively in high-stakes settings
• You champion cross-functional collaboration and navigate complex stakeholder relationships, building trust and creating alignment across teams with competing priorities
• You demonstrate high judgment, discretion, and resilience, managing difficult situations and hard conversations with professional maturity while maintaining calm and composure under pressure
• You have experience operating in complex, matrixed technology businesses and bring familiarity with organizational design, change management, or transformation initiatives at scale

Benefits:

• We’re a remote-first company
• Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans
• 401K plan (ADP)
• Lifestyle Spending Account for health, wellness, and family care
• Monthly co-working space membership stipend
• Monthly work-from-home stipend
• Financial wellness benefits through Northstar
• Pet discount program through United Pet Care
• Financial perks and rewards through PerkSpot
• EAP access through Aetna
• One-time home office stipend to set up your home office
• Inclusive family and medical leave plans
• 12 paid holidays and 1 Alma Give Back Day
• Flexible PTO 

Salary Band: $210,000 - $230,000 

All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a helloalma.com email address.

Customer Experience Manager 

As a Customer Experience (CX) Manager at Alma, you will lead a team of associates and specialists through our next stage of growth, as we scale and evolve into a best-in-class service for our network of providers and their clients. You will equip and empower them to deliver customer-centric support at every touchpoint, through complex product issues (particularly, insurance and billing related) and elevate their insights cross-functionally— across Product, Design, and Marketing—to drive continuous improvement of our products and services.

​A successful candidate should have a demonstrated ability to lead teams through ambiguity in regulated, complex environments and be extremely customer-focused.

What you’ll do:

• Lead, motivate, and enable strong team performance and quality standards—including productivity, reliability, and customer satisfaction— while supporting operational efficiency and cost targets.
• Leverage customer and team performance data to identify actionable insights and improvement opportunities.
• Partner with Customer Experience leadership to identify operational bottlenecks and trends.
• Translate complex quantitative data (team performance metrics, WFM metrics, and customer trends, etc) to make impact-driven recommendations for improvement and optimization.
• Collaborate with supporting CX Teams (P&C, Quality Assurance, Ops, etc) to surface qualitative and quantitative trends to enable the CX Delivery Team to provide an exceptional experience to providers and clients.
• Define high standards of quality and equip and empower the team to deliver on those standards.
• Create and foster team engagement initiatives that are inclusive and growth-oriented.

Who you are:

• You have 3-5 years of work experience in operations, customer experience, or customer success, at a startup or business that is operating at scale with live support channels.
• You have 2-4 years of people management experience, managing teams of 15+ compromised of non-exempt and exempt direct reports. You have experience navigating the full spectrum of performance management — from setting clear expectations and delivering ongoing feedback to supporting employees through formal improvement processes and difficult conversations.
• You are data-driven, with experience in structuring and interpreting data (using tools like Google Sheets, Looker, Metabase, and other analytics tools) to spot trends and inform strategic decisions.

Benefits:

• We’re a remote-first company
• Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans
• 401K plan (ADP)
• Lifestyle Spending Account for health, wellness, and family care
• Monthly co-working space membership stipend
• Monthly work-from-home stipend
• Financial wellness benefits through Northstar
• Pet discount program through United Pet Care
• Financial perks and rewards through PerkSpot
• EAP access through Aetna
• One-time home office stipend to set up your home office
• Inclusive family and medical leave plans
• 12 paid holidays and 1 Alma Give Back Day
• Flexible PTO

Salary Band: $100,000 - $130,000

All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a helloalma.com email address.

Credentialing Specialist

Position Summary

We are looking for a detail-oriented Credentialing Specialist to own the end-to-end execution of our provider credentialing lifecycle. Reporting to the Credentialing Manager, you will be the engine behind our provider network’s compliance, ensuring that every clinician on our platform meets NCQA, state, and federal standards. You will manage the relationship with our Credentials Verification Organization (CVO), resolve complex enrollment bottlenecks, and ensure our data integrity remains high to prevent RCM claim denials.

What You'll Do

1. End-to-End Credentialing Execution

• Pipeline Management: Manage the full credentialing and re-credentialing cycle for providers across delegated and non-delegated payer arrangements.
• Primary Source Verification: Ensure all provider files (Licensure, DEA, Board Certs, Malpractice) are verified and maintained in accordance with NCQA standards.
• CAQH & System Maintenance: Serve as the internal expert on CAQH ProView; ensure provider profiles are accurate, attested, and synchronized with internal databases.
• CVO Partnership: Act as the primary day-to-day contact for our CVO partners, monitoring their SLAs and auditing their work for accuracy before committee review.

2. Monitoring & Compliance Maintenance

• Expirables Management: Proactively track and manage upcoming expirations for licenses and certifications to prevent provider "dark time" or insurance department.
• Ongoing Monitoring: Execute monthly checks against OIG, SAM, and Medi-Cal/Medicaid sanction lists; investigate and document any "flags" for Manager review.
• Committee Support: Prepare high-quality credentialing packets and summary reports for the Credentialing Committee to ensure efficient decision-making..

3. RCM Collaboration & Process Improvement

• Denial Resolution: Partner with the Revenue Cycle Management (RCM) team to troubleshoot claim denials linked to credentialing or enrollment errors.
• Workflow Optimization: Identify repetitive manual tasks within the credentialing funnel and suggest automation or process shifts to increase "speed to lead" for new providers.

Who You Are

• The "Execution Expert": You have a "no stone left unturned" approach to data. You enjoy the puzzle of matching payer requirements with provider documentation.
• Communication Focused: You can translate complex "credentialing-speak" into simple instructions for providers and internal stakeholders.
• Tech Savvy: You are comfortable navigating Credentialing Software, Zendesk, or Salesforce and can quickly learn new internal tools.
• Autonomous: As a Level 3, you don't need a playbook for every scenario; you can research state-specific regulations and propose a path forward.

Qualifications

• Experience: 4+ years of hands-on healthcare credentialing experience, including directly managing processes end-to-end (Behavioral Health experience is a major plus).
• Regulatory Knowledge: Solid understanding of NCQA standards and the primary source verification process.
• Systems: Proficiency with CAQH and experience working with a CVO.
• Education: Bachelor’s degree preferred, or equivalent years of specialized experience.
• Certification (Preferred): CPCS (Certified Provider Credentialing Specialist).

Benefits:

• We’re a remote-first company
• Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans
• 401K plan (ADP)
• Lifestyle Spending Account for health, wellness, and family care
• Monthly co-working space membership stipend
• Monthly work-from-home stipend
• Financial wellness benefits through Northstar
• Pet discount program through United Pet Care
• Financial perks and rewards through PerkSpot
• EAP access through Aetna
• One-time home office stipend to set up your home office
• Inclusive family and medical leave plans
• 12 paid holidays and 1 Alma Give Back Day
• Flexible PTO 

Salary Band: $70,000 - $90,000

All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a helloalma.com email address.

Alma's Engineering and Product teams are on a transformative journey, adopting and perfecting industry-proven practices such as Lean, Dual-Track Agile, DevOps, Generative Culture, and Transformational Leadership, alongside scalable cloud methodologies like microservices and event streaming. Central to this evolution is our commitment to being AI-first, strategically integrating artificial intelligence across our workflows to dramatically enhance speed, quality, and consistency. We need a leader to be the primary driver and orchestrator of this transformation, while building a platform that accelerates our ability to deliver value to our customers.

Outcomes: How We'll Define Success in the First 12 Months

This role is an engine of value, accountable for tangible outcomes that will accelerate our technology organization's performance. The Senior Director, Engineering Operations & Platform will own the following key results:

1. Increased Developer Productivity & Satisfaction: You will lead the charge in evolving our platform to be a force multiplier for engineering and product teams. This will be measured by at least a 20% increase in developer productivity (as shown by a significant improvement in metrics: Lead Time, Deployment Frequency, Velocity, Change Failure Rate, and MTTR) and a rise in our internal developer satisfaction scores. This includes driving the pervasive adoption of practices, like shift-left on quality and tools, with a strong emphasis on leveraging AI-powered solutions to dramatically increase productivity, consistency, and quality.
2. Optimized Infrastructure & Operational Excellence: You will lead strategic cost optimization projects related to our software and infrastructure, leveraging data and AI-driven insights to achieve a more balanced expense base. This will be measured by a reduction in infrastructure and software costs as a percentage of our engineering budget. This outcome requires you to oversee the operational aspects of our new architectural rollout, ensuring a smooth and successful adoption that demonstrably improves speed, quality, and scalability.
3. Widespread Adoption of an AI-First & Data-Driven Culture: You will be a champion for a generative culture, helping embed high expectations and accountability across the department. Success is the pervasive, department-wide adoption of our AI-first approach and a data-driven mindset. You will accomplish this by running specific, high-impact projects, leading change management for key transformations, and ensuring accountability through transparent communication and a unified departmental scorecard. Your success here will be measured by the rate of AI tool adoption, and the widespread use of DORA metrics and other KPIs to inform decisions.
4. Strategic & Operational Orchestration: You will act as a "force multiplier" for the CTO, orchestrating internal engineering and product excellence. This means owning and driving the strategic roadmap for platform and internal initiatives, ensuring they are aligned with overall company objectives and that all critical workflows and processes are documented and scalable. You will effectively manage and influence stakeholders at all levels, from individual contributors to executive leadership, to ensure alignment and buy-in for our strategic goals.

What you'll do:

• Direct Leadership: Directly manage the Infra and DevX platform teams, ensuring they are well-resourced, high-performing, and delivering foundational capabilities that accelerate product development. You will also guide the potential future build-out of a software platform group.
• Cross-Functional Collaboration: Collaborate closely with Engineering, InfoSec, IT, and Product peers to ensure cohesive and integrated strategies. You will draft and present compelling platform strategies, roadmaps, and progress to various stakeholders, from individual contributors to executive leadership.
• Culture & Skill Development: Organize and drive departmental activities that contribute to skill development and team cohesion, such as training and knowledge-sharing sessions, specifically on AI tools and best practices.
• Financial & Resource Analysis: Analyze software budgets and project costs to identify opportunities for efficiency and cost reduction, proposing AI-driven solutions where appropriate.

Who you are: 

Your ability to achieve these outcomes will depend on a specific set of capabilities, not just a list of skills.

• Strategic & Transformational Leadership: You have a track record of defining a clear vision and leading scaled organizational and technical transformations. You are a practitioner of Transformational Leadership and Generative Culture, with demonstrated success in implementing "Shift Left" principles across quality, architecture, and security.
• Deep Technical and Operational Expertise: You possess a deep understanding and practical experience with modern software development lifecycle practices, including Lean, Dual-Track Agile, DevOps, continuous delivery, and scalable cloud technologies. You have proven experience leading multiple teams and driving operational excellence. You have either led platform teams (Infrastructure, Developer Experience, etc.) or have deep experience using and adopting platforms on your teams.
• Data-Driven Influence & Accountability: You are highly analytical and data-driven, with demonstrated success in defining, tracking, and acting upon key engineering metrics, like DORA metrics. You have exceptional communication skills with a track record of fostering accountability and influencing stakeholders across the organization to achieve shared goals.
• AI-First Mindset & Implementation: You have a demonstrated history of identifying, deploying, and driving the pervasive adoption of new tools, with a strong emphasis on leveraging and maximizing the utility of AI-powered solutions across groups of engineers.

Benefits:

• We’re a remote-first company
• Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans
• 401K plan (ADP)
• Lifestyle Spending Account for health, wellness, and family care
• Monthly co-working space membership stipend
• Monthly work-from-home stipend
• Financial wellness benefits through Northstar
• Pet discount program through United Pet Care
• Financial perks and rewards through PerkSpot
• EAP access through Aetna
• One-time home office stipend to set up your home office
• Inclusive family and medical leave plans
• 12 paid holidays and 1 Alma Give Back Day
• Flexible PTO 

Salary Band: $260,000 - $290,000 

All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a helloalma.com email address.

Alma’s Data teams are on a transformative journey, evolving their culture and infrastructure to be AI-first and deeply data-driven. As the BI Group Manager for Operations & Customer Experience, you will be a pivotal leader in this evolution, sitting at the intersection of complex business operations and advanced analytics. Reporting to the Senior Manager of Alma’s Business Intelligence, you will lead the BI analysts supporting our Core Operations, Customer Experience and Finance value streams. Your mission is to move beyond standard reporting to provide the strategic insights and robust data products that allow Alma to scale efficiently while maintaining a world-class customer experience.

Outcomes: How We’ll Define Success in the First 12 Months

This is a multi-pod leadership role focused on high-impact delivery and strategic orchestration. In the first 12 months you will:

• Establish Strategic Trust & Roadmap Ownership: Within the first few months, you will have fully integrated with your stakeholders in Operations, CX, and Finance. Success is defined by becoming the primary owner of the team’s work, roadmap, and delivery, ensuring that data priorities are perfectly aligned with business-critical objectives.
• Drive Long-Term Strategic Planning: You will lead the creation of the H2 and 2027 BI strategy for your domains. This includes defining ambitious business goals, multi-quarter roadmaps, and resource plans that anticipate the needs of a rapidly scaling organization.
• Bridge the Gap Between Business Needs & Data Products: You will partner with Data Science and Data Engineering leaders to craft a vision for the next generation of our data products. You will successfully translate complex stakeholder needs into scalable tools and services, ensuring our data architecture supports long-term business agility.
• Operational & Financial Integrity: Collaborating closely with the Finance team, you will ensure all necessary data fulfills requirements for the 2026 financial audit with high precision, consistency, and transparency.

Other Responsibilities: What Else You Will Do

• Direct Leadership & Coaching: Manage and mentor a team of BI analysts across two value stream pods. You will guide their career development, hold them accountable for high-performance standards, and foster a culture of autonomy and continuous feedback.
• Cross-Functional Collaboration: Serve as the "connective tissue" between your pods and the broader data organization. You will collaborate daily with Data Engineers, Analytics Engineers, and Data Scientists to ensure technical strategies are threaded across teams.
• Workflow & Skill Evolution: Continually evolve the team's technical and analytical capabilities. You will drive the adoption of modern practices in SQL and DBT, while championing the use of AI to accelerate analysis and increase the consistency of our insights.
• Operational Excellence: Identify opportunities for synergy across teams, establish clear measures for project success (KPIs/SLOs), and manage the operational costs and resource utilization for your pods.
• Tactical Contribution & Technical Delivery: While your primary focus is leadership, you aren't afraid to "get your hands dirty" when needed. You will act as a senior practitioner, contributing directly to complex data modeling, the development of scalable data assets, and the execution of advanced analytics to unblock the team or help tackle high-priority initiatives.
• Strategic Enablement & Data Fluency: You will act as a bridge to our business teams, ensuring that new data assets don't just exist but are understood and utilized. This includes designing training programs for new data launches, evangelizing self-service capabilities, and driving the overall data fluency of our business partners to ensure insights lead to action.

Who you are

• Experience: You have 7-10 years of experience working in data analytics or BI, and you have 3-4 years of experience managing analysts. 
• Strategic, Business-Oriented Partnership: You don't just "provide data"; you solve business problems. You have a track record of influencing executive stakeholders and navigating misaligned incentives to drive unified strategies.
• Deep Technical & Analytical Experience: You possess a mastery of the modern data stack (SQL, DBT, BI visualization tools) and can provide "hands-on" guidance to analysts while maintaining a high-level strategic perspective.
• Transformational Leadership: You are a practitioner of a generative culture. You have experience turning around complex team dynamics, motivating employees through periods of change, and using delegation as a tool for employee growth.
• AI-First Mindset: You have a demonstrated history of identifying and deploying new tools to increase team velocity. You are eager to leverage AI-powered solutions to maximize the utility of data across the organization.
• Growth & Systems Thinking: You navigate uncertainty with confidence and can translate abstract company strategies into concrete, actionable plans for multiple teams.

Benefits:

• We’re a remote-first company
• Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans
• 401K plan (ADP)
• Monthly therapy and wellness stipends
• Monthly co-working space membership stipend
• Monthly work-from-home stipend
• Financial wellness benefits through Northstar
• Pet discount program through United Pet Care
• Financial perks and rewards through BenefitHub
• EAP access through Aetna
• One-time home office stipend to set up your home office
• Comprehensive parental leave plans
• 12 paid holidays and 1 Alma Give Back Day
• Flexible PTO 

Salary Band: $150,000 - $165,000

All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a helloalma.com email address.

As a Senior Business Intelligence Associate at Alma, you will help the BI team and Alma accomplish its mission of providing accessible and affordable mental health care. You will do this by analyzing, designing, building, and growing our reporting and insights to help lead transformative change for our Marketing teams. You are AI-first, deeply data-driven, and speak Marketing as a native language: you can navigate the nuances of CAC, Channel Attribution and Conversion Funnels without breaking a sweat (or a dashboard).

You will support the Data team's vision of transforming raw data into reliable, accessible assets, driving insights and enabling strategic business decisions. You will be responsible for creating data models and reporting that is accurate, accessible, understandable, and impactful, supporting our strategy to consolidate reporting from manual, time-intensive work to more centralized and accessible sources that empower stakeholders with data on demand.

You should thrive in the opportunity to provide data-driven solutions to challenging business questions, translating complex data from a variety of sources into actionable and impactful insights. The role will be highly cross-functional, working in a centralized data team with Data Engineering, and collaborating across business teams to execute key projects.  

What you’ll do:

• Build and maintain interactive reports and dashboards and develop data models in dbt from multiple data sources
• Analyze historical data to create impactful insights and provide actionable recommendations to key priorities for stakeholders at all levels
• Develop a deep understanding of Alma’s business and data to empower more effective decisions. Be the expert on where to find data to solve business challenges in your domain. 
• Proactively identify opportunities for increased efficiency in current processes
• Support and execute the BI team’s mission and strategy
• Act as a liaison for data between the business and Engineering to help advocate for and prioritize improvements in our data capabilities

Who you are:

• You have 2-5 years of experience working in data analytics or BI, preferably used to embracing change in a high-growth start up environment
• You are an expert in SQL and have working experience with dbt, as you will use both of these daily.
• You have experience working with a BI Tools (like Tableau, Looker, Lightdash or equivalent). You are exploring and leveraging AI to accelerate your workflows. 
• You have experience with Marketing specific KPIs and platforms for campaign performance tracking and web analytics
• You are naturally curious and a self-starter who makes a habit of asking questions and solving ambiguous problems by analyzing and using data with great attention to detail
• You can communicate complex concepts to a variety of stakeholders

Benefits:

• We’re a remote-first company
• Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans
• 401K plan (ADP)
• Monthly therapy and wellness stipends
• Monthly co-working space membership stipend
• Monthly work-from-home stipend
• Financial wellness benefits through Northstar
• Pet discount program through United Pet Care
• Financial perks and rewards through BenefitHub
• EAP access through Aetna
• One-time home office stipend to set up your home office
• Comprehensive parental leave plans
• 12 paid holidays and 1 Alma Give Back Day
• Flexible PTO 

Salary Band: $110,000 - $120,000

All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a helloalma.com email address.

Director, Customer Experience

As Alma’s Director, Customer Experience, you’ll lead our team through our next stage of growth, as we scale and evolve into a best-in-class service for our network of providers and their clients. Leading our frontline teams, you will equip and empower them to deliver customer-centric support at every touchpoint and elevate their insights cross-functionally—across Product, Design, and Marketing—to drive continuous improvement of our products and services.

​A successful candidate should have extensive experience leading high-quality support teams at scale, demonstrated ability to design and operationalize teams for organizational effectiveness, and be extremely customer-focused.

What you’ll do:

• Define, own, and drive strong CX team performance and quality standards—including productivity, reliability, and customer satisfaction— while managing operational efficiency and costs
• Design, build, and execute on an organizational strategy that drives operational efficiency, team performance, business outcomes, and high-quality customer experiences at scale
• Define our talent management strategy, partnering with our Learning & Development team, to define and maintain competency frameworks, career paths, and succession plans
• Partner with Workforce Management to ensure staffing models, schedules, and capacity plans support service levels and business priorities
• Partner with key stakeholders to staff across channels and equip the team to resolve a variety of complex issue types while navigating ambiguous external dependencies
• Influence across the business, elevating the team's insights through clear data stories and customer-centric narratives, partnering cross-functionally to improve our product and services
• Lead customer retention and engagement strategies—designing proactive support programs, escalation protocols, and high-touch interventions that drive LTV and reduce churn

Who you are:

• You have 8-12+ years in customer support and 5-7+ years of people leadership, with experience scaling operations and driving organizational transformation across a multi-layer team.
• Demonstrated ability to develop managers of managers, leading teams effectively, and cultivating intentional customer-centric team cultures.
• Demonstrated experience in diagnosing organizational capabilities, addressing gaps, and leading organizational redesigns to improve business performance.
• Thrive in a scaling, fast-paced, ambiguous environment, and have demonstrated success in transformational leadership by bringing your team along during periods of rapid change and complexity.
• A data-driven customer-centric mindset— you advocate for customers through data, know your way around basic to intermediate SQL queries, and can translate CX data into clear insights, decisions, and performance actions for leaders and teams.
• You have cultural humility, can build relationships across differences, and have excellent interpersonal communication skills.

Benefits:

• We’re a remote-first company
• Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans
• 401K plan (ADP)
• Lifestyle Spending Account for health, wellness, and family care
• Monthly co-working space membership stipend
• Monthly work-from-home stipend
• Financial wellness benefits through Northstar
• Pet discount program through United Pet Care
• Financial perks and rewards through PerkSpot
• EAP access through Aetna
• One-time home office stipend to set up your home office
• Inclusive family and medical leave plans
• 12 paid holidays and 1 Alma Give Back Day
• Flexible PTO 

Salary Band: $150,000 - $180,000 

All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a helloalma.com email address.

Senior Data Scientist II

The Data Science team is integral to Alma's mission, utilizing data to inform business strategy and drive product innovations. We are seeking a Senior Data Scientist II in the Client Experience domain, focusing on helping clients connect with the right providers. You will leverage your expertise in analytics, experimentation, and AI/ML to address complex challenges including conversion funnel optimization, search ranking, and client-provider matching. As the lead data scientist in this domain, you will own the execution of key strategic initiatives and mentor other data scientists on the team. This is a highly cross-functional position, requiring close collaboration with Product, Engineering, and Marketing stakeholders to define the strategy and roadmap for the Client Experience domain.

What you’ll do:

• Define Data Science strategy and priorities in the Client Experience domain
• Generate product insights through statistical and causal analysis
• Design, execute, and analyze A/B testing experiments to validate product hypotheses
• Develop AI/ML applications to enhance client experience
• Proactively identify opportunities to improve client conversion and marketing efficiency 
• Define metrics and OKRs that align team output to company goals
• Advise senior leadership on key strategic decisions
• Communicate technical insights effectively to influence decision-making
• Champion a data-driven decision culture
• Mentor junior data scientists

Who you are:

• You have 4-8 years of experience as a data scientist or product analyst supporting product development.
• You have a Master’s degree in a relevant quantitative field (e.g. data science, statistics, economics, operations research) or equivalent in industry experience
• You are an expert in SQL.
• You are proficient in either Python or R for data analysis.
• You have extensive experience applying statistical analysis (e.g. hypothesis testing and regression analysis) to draw trustworthy conclusions from data.
• You are experienced in designing and analyzing A/B testing experiments.
• You have developed and deployed AI/ML applications that led to measurable business impact.
• You have a proven track record of driving cross-functional initiatives from end to end and delivering significant impact.
• You can turn ambiguous business problems into clearly defined data science solutions.
• You thrive in a cross-functional environment and are comfortable managing a diverse group of stakeholders.
• You are an effective communicator - you drive consensus and influence others to take action by communicating your analytical insights convincingly, and can produce executive-ready documents and presentations.
• You are results-driven and passionate about building great products, with a proven track record of taking projects from inception to launch.

Benefits:

• We’re a remote-first company
• Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans
• 401K plan (ADP)
• Lifestyle Spending Account for health, wellness, and family care
• Monthly co-working space membership stipend
• Monthly work-from-home stipend
• Financial wellness benefits through Northstar
• Pet discount program through United Pet Care
• Financial perks and rewards through PerkSpot
• EAP access through Aetna
• One-time home office stipend to set up your home office
• Inclusive family and medical leave plans
• 12 paid holidays and 1 Alma Give Back Day
• Flexible PTO 

Salary Band: $190,000 - $210,000

All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a helloalma.com email address.

Senior Data Scientist I, Analytics

The Data Science team helps Alma achieve its mission by leveraging data to inform business strategy and drive product innovations. We are looking for a Senior Data Scientist to join the Client Experience team to make searching for the right therapist a seamless experience. In this role, you will apply your expertise in analytics and experimentation to solve challenging problems including conversion funnel optimization, search ranking, and client-provider matching. You will collaborate with a diverse cross-functional team of product managers, software engineers, and designers to define and execute on the Client Experience product roadmap. 

What you’ll do:

• Generate insights through deep-dive analysis to inform strategy and prioritization
• Define metrics and create dashboards to measure product performance
• Design, execute, and analyze A/B testing experiments to validate product hypotheses 
• Collaborate with product, engineering, and marketing stakeholders to define the product roadmap
• Identify opportunities and initiate new data science projects that drive company OKRs
• Communicate technical insights effectively to influence decision-making

Who you are:

• You have 2-4+ years of experience as a data scientist supporting product development
• You have a Master’s degree in a relevant quantitative field (e.g., data science, computer science, statistics, economics) or equivalent in industry experience
• You are an expert in SQL
• You are proficient in either R or Python for data analysis
• You have experience designing and analyzing A/B testing experiments and guiding product decisions with experimental insights
• You are results-driven and passionate about building great products, with a proven track record of taking projects from inception to launch 

Benefits:

• We’re a remote-first company
• Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans
• 401K plan (ADP)
• Lifestyle Spending Account for health, wellness, and family care
• Monthly co-working space membership stipend
• Monthly work-from-home stipend
• Financial wellness benefits through Northstar
• Pet discount program through United Pet Care
• Financial perks and rewards through PerkSpot
• EAP access through Aetna
• One-time home office stipend to set up your home office
• Inclusive family and medical leave plans
• 12 paid holidays and 1 Alma Give Back Day
• Flexible PTO 

Salary Band: $170,000 - $190,000

All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a helloalma.com email address.