Product Manager III

We are seeking a Product Manager III to join our growing team. As a member of the Partner Tools Product Management team, you’ll have an opportunity to work with our entire platform, including software (frontend and backend), integrations, and the connection to hardware devices in a smart home. The meaningful work we do to connect a broad range of technologies gives our users peace of mind that their property and loved ones are safe.

We are seeking a solution-oriented professional with good communication skills, someone who is self-driven, technically competent, and who has proven product management experience. In this position, you will work closely with the software engineering team and stakeholders to bring, maintain, and develop Alarm.com services and tools.  Help us expand our ability to serve customers in global markets, open up new verticals, and innovate new applications for Alarm.com technology!

RESPONSIBILITIES

• Drive the entire product development life cycle – Writing product specifications, testing new features, managing beta programs, and developing product marketing materials and technical documentation to ensure successful product launches
• Collaborate with product designers, and software engineers to make strategic and tactical decisions about product functionality daily
• Regularly engage with customers and partners to develop a deep understanding of their business needs, workflows, and pain points
• Translate the product vision into detailed requirements for execution
• Be the product champion to internal sales, marketing, and support teams
• Work with engineering, support, sales, and high-profile partners to troubleshoot and resolve escalated product issues
• Recommend and prioritize improvements to existing products based on customer and stakeholder feedback
• Other duties as assigned

JOB REQUIREMENTS

• B.S. or B.A. required.
• 5-8 years in product, project, or program management with a track record for managing and launching successful products.
• Deeply curious and understand the importance of “why” before you get into the “what”
• Brings an open mindset toward AI and emerging technologies, with a willingness to learn and apply them as part of our company’s focus on innovation; prior AI experience is a plus.
• Strong ability to process and synthesize information, quickly build domain knowledge, draw logical conclusions, and frame decisions
• Excellent interpersonal skills and ability to interact and work across, up, and down the work organization
• Genuine self-starter who proactively identifies challenges/opportunities and works across the team to generate and implement solutions
• A great collaborator who knows that to deliver anything of value is a team effort and likes to dig in with engineers to find the best solution to a problem
• Proven ability to lead multiple projects simultaneously in a fast-paced, agile-driven engineering team, based on mutual trust and credibility
• Experience with Atlassian Product Suite (JIRA, Confluence, etc.)

Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.

WHY WORK FOR ALARM.COM?

• Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team!
• Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Community and Camaraderie: One of our core values is to 'Keep It Fun,' which to us means fostering a strong sense of community. Our culture is built on collaboration and connection, where we celebrate our successes and believe that a positive, engaging environment is key to doing our best work.
• Alarm.com values working together and collaborating in person. Our employees work from the office 4 days a week.

COMPANY INFO

Alarm.com is the leading platform for intelligently connected properties. Millions of homeowners and businesses rely on Alarm.com's technology to secure, monitor, and manage their environments from anywhere. Our comprehensive suite of solutions—including security, video surveillance, access control, active shooter detection, intelligent automation, energy management, and wellness—is delivered exclusively through a trusted network of thousands of professional service providers and commercial integrators across North America and worldwide. Alarm.com's common stock is traded on Nasdaq under the ticker symbol ALRM. Alarm.com delivers serious security for serious people.

For more information, please visit www.alarm.com.

COMPANY BENEFITS

Our total rewards package is designed to support you holistically—in your health, your finances, and your life outside of work. The package includes medical plans with company subsidies, a Health Savings Account (HSA) with a company contribution, and a 401(k) with an employer match. We encourage a healthy work-life balance with paid vacation that increases with tenure, paid holidays, wellness time, and paid maternity and bonding leave. To complete the package, we also provide company-paid disability and life insurance, all within a collaborative and casual work environment.

Alarm.com is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.

Notice To Third Party Agencies:
Alarm.com understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to RecruitingPartnerships@Alarm.com.

Technical Program Manager II — Video Streaming & Infrastructure

About Alarm.com

Alarm.com (Nasdaq: ALRM) is the leading platform for intelligently connected property. Millions of customers rely on our technology for security, video, energy management, and smart automation. Our video platform processes billions of clips, powers real-time live streaming for homes and businesses, and integrates with a broad range of camera models across multiple hardware ecosystems.

About the Role

We're looking for a Technical Program Manager to own delivery and customer experience of Alarm.com's video services. This role sits within the Product & Program Management team and is responsible for driving programs spanning real-time video delivery, cloud infrastructure modernization, video pipeline architecture (encoding, storage, delivery), and firmware update operations for our camera ecosystem. This is a high-impact, technically deep role — you'll partner directly with embedded firmware engineers, cloud platform teams, and product managers to ensure the infrastructure underpinning Alarm.com's entire video experience is reliable, performant, and continuously improving.

What You'll Do

• Drive end-to-end execution of video streaming and infrastructure programs from concept through launch, including cross-team dependency management, risk mitigation, and stakeholder communication
• Own the streaming technology roadmap: connection protocols, proxy infrastructure, adaptive bitrate streaming, and codec modernization
• Coordinate and drive delivery of cloud infrastructure migration programs — engineering owns the technical implementation, you own the schedule, dependencies, and cross-team alignment
• Monitor and manage firmware update systems for cameras, ensuring updates roll out safely and on schedule across the device fleet
• Track system health metrics for customer-impacting services and drive resolution when metrics degrade
• Coordinate across firmware, backend, frontend, QA, and DevOps teams — many of these programs span 4+ engineering teams
• Establish and maintain program health metrics, escalation paths, and delivery cadences across a portfolio of concurrent programs
• Partner with product managers to translate technical infrastructure investments into business outcomes and prioritization decisions
• Other duties as assigned 

What You Bring

• 5+ years in technical program management, engineering management, or a senior technical IC role shipping infrastructure or media products at scale
• Deep familiarity with video/media technology: streaming protocols (e.g. WebRTC, HLS, RTSP), video and audio codecs, or media pipelines
• Experience with cloud infrastructure: container orchestration, CI/CD, microservices architecture, load balancing
• Ability to read and discuss code, architecture diagrams, and system designs with engineers — you don't need to write production code, but you need to understand it
• Track record of managing concurrent programs with competing priorities and cross-functional dependencies
• Strong written and verbal communication — you'll present to engineering leadership and translate infrastructure complexity into plain language

Nice to Have

• Experience in IoT, security/surveillance, or connected device ecosystems
• Familiarity with media server frameworks or real-time media processing
• Background in SRE, DevOps, or platform engineering before moving to program management
• Experience with Jira portfolio management at scale

Why This Role

• You'll own one of the most technically interesting portfolios in the company — real-time video at scale across cloud, edge, and embedded
• Direct impact on millions of end users' video experience
• Small, senior PM team (no bureaucracy) with strong engineering partnerships
• Opportunity to shape the long-term streaming and infrastructure architecture, not just execute tickets

Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.

WHY WORK FOR ALARM.COM?

• Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team!
• Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Community and Camaraderie: One of our core values is to 'Keep It Fun,' which to us means fostering a strong sense of community. Our culture is built on collaboration and connection, where we celebrate our successes and believe that a positive, engaging environment is key to doing our best work.
• Alarm.com values working together and collaborating in person. Our employees work from the office 4 days a week.

COMPANY INFO

Alarm.com is the leading platform for intelligently connected properties. Millions of homeowners and businesses rely on Alarm.com's technology to secure, monitor, and manage their environments from anywhere. Our comprehensive suite of solutions—including security, video surveillance, access control, active shooter detection, intelligent automation, energy management, and wellness—is delivered exclusively through a trusted network of thousands of professional service providers and commercial integrators across North America and worldwide. Alarm.com's common stock is traded on Nasdaq under the ticker symbol ALRM. Alarm.com delivers serious security for serious people.

For more information, please visit www.alarm.com.

COMPANY BENEFITS

Our total rewards package is designed to support you holistically—in your health, your finances, and your life outside of work. The package includes medical plans with company subsidies, a Health Savings Account (HSA) with a company contribution, and a 401(k) with an employer match. We encourage a healthy work-life balance with paid vacation that increases with tenure, paid holidays, wellness time, and paid maternity and bonding leave. To complete the package, we also provide company-paid disability and life insurance, all within a collaborative and casual work environment.

Alarm.com is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.

Notice To Third Party Agencies:
Alarm.com understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to RecruitingPartnerships@Alarm.com.

Who We Are:

OpenEye, the cloud video platform company, provides solutions for video security, business intelligence and loss prevention. For over 20 years, OpenEye has been committed to developing an easy-to-use, comprehensive video management system backed by Heroic Customer Service® and support. Our on-site and cloud-based products can be found protecting schools, hospitals, banks, retail stores, and other facilities around the world. OpenEye’s solutions are available globally through a trusted network of certified service providers. 

OpenEye is a subsidiary of Alarm.com. Learn more at www.openeye.net. 

Product Marketing Specialist

OpenEye, a leading provider of cloud-managed video solutions, is expanding our product team and seeking a Product Marketing Specialist to join our growing team in the Liberty Lake, WA office.

Position Overview

We are looking for a smart, driven, and inquisitive product marketing professional to plan, develop and execute launch strategies that support OpenEye’s product initiatives. The Product Marketing Specialist will drive projects to completion while considering user needs, market trends, and competition. This creative, team-oriented person will be a key producing member within the Product department, working closely with product management, sales, and channel marketing to identify gaps, develop resources, and deliver sales and marketing assets in order to successfully launch new products, features, and solutions.

Responsibilities:

• Develops product positioning content, marketing messaging, supporting resources and sales enablement tools to ensure the successful launch of new products and features.
• Formulates the go-to-market strategy for key products and features considering available data and insights, competitive landscape, and OpenEye positioning.
• Articulates how OpenEye technology is different, and the problems the company helps customers solve for internal and external audiences.
• Understands technical products and software specifications with the ability to translate them into meaningful benefits for impacted audiences.
• Acts as the Voice of the Customer champion; collects feedback from customer-facing teams to inform new product positioning as well as to evaluate past product launches.
• Drives internal consensus and review of key assets to guarantee milestones and delivery dates are met.
• Communicates launch plans and available resources effectively across the organization to ensure all internal teams are informed and prepared.
• Other duties as assigned. 

Requirements:

• 3-5 years of related Product Marketing experience, preferably within a technology company
• Bachelor’s Degree in Marketing, Communications, Public Relations, Business Administration, or a related field
• Graphic Design experience and familiarity with PowerPoint, InDesign, & Photoshop
• Extensive writing experience in crafting compelling positioning, marketing, and sales content
• Excellent written and verbal communication skills with experience working with and communicating to different roles and teams across an organization
• Detail oriented with the ability to work on multiple projects simultaneously in a collaborative, fast-paced environment
• A quantitative and analytical aptitude and a desire to make data-driven decisions
• Passion for new technologies, innovative thinking and working in fast-moving market.
• Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.

Who You Are:

• A Master of Scalable Impact: You excel with a 'one-to-many' mindset, finding clever ways to deliver value to a large portfolio without sacrificing quality.
• Data-Driven and Tech-Savvy: You are comfortable using data and AI tools not just to report on the past, but to predict the future and decide where to act next.
• A Collaborative Partner: You understand that success in a channel environment means working through partners, not around them, and you thrive on that shared ownership.
• A HEROIC Teammate: You embody our values: showing Heroic customer service, championing Ease by making value clear and simple to achieve, taking Responsibility, seeking Opportunities for growth, demonstrating Integrity, and driving Continual improvement.

The Perks

• The pay range for this opportunity is $25-$35 per hour. In addition, this position is eligible for an annual discretionary bonus.
• Employees are eligible to purchase company stock at a discounted rate.
• Collaborative, fun, creative culture where idea sharing is encouraged.
• Casual dress (Jeans are welcome).
• Medical, dental, vision & prescription benefits starting day 1. Generous medical plan subsidy and health savings account option with company contribution helps keep your costs low.
• Up to $5,000 annual company match for 401k.
• Company paid short-term/long-term disability, AD&D and life insurance.
• Paid maternity and paternity leave.
• 15 Days of Paid Vacation accrued per year (increases after year 3).
• Paid Sick/Wellness time is accrued at a rate of 1 hour for every 35 hours worked, except where local laws are more generous.
• 9 Paid Holidays per year.
• Educational Assistance Program covering non-degree support, undergraduate and graduate degrees.
• Employee Equipment Program – Free Alarm.com system for your home.

OpenEye is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information.  We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.

Notice To Third Party Agencies: 

Alarm.com understands the value of professional recruiting services.  However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to RecruitingPartnerships@Alarm.com. 

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POSITION OVERVIEW 

Are you a creative self-starter with the ability to thrive in a dynamic team environment? Want to make an immediate impact on the exciting and rapidly evolving IoT space? As a Product Manager for Alarm.com, you’ll have the chance to develop innovative solutions for our partners and more than 7 million subscribers worldwide. Alarm.com offers a friendly culture with smart and productive co-workers who are committed to delivering an outstanding customer experience.

RESPONSIBILITIES

Product Management is both demanding and rewarding. Duties for this IoT Product Manager role include:

• Learn: Become an expert on our solution, the commercial market and our customers.
• Visualize: Develop a vision for the future of the product and codify it into specifications.
• Evangelize: Share your vision with stakeholders and develop buy in.
• Build: Make your vision a reality by working with Software Engineering, Device Engineering, Quality Engineering, Design, Hardware partners and Supply Chain to get it done! Technical Project Management is estimated to make up 50% of duties.
• Test: Confirm that products meet your specifications and work with the Beta team to gain external validation.
• Educate: Share information about our products both internally and externally. Develop marketing plans to maximize reach.
• Measure: Track and communicate progress.
• Support: We work for our customers. You’ll work closely with our support team to ensure our customers have a great experience.
• Grow: You’ll look to learn new things and hone your product management skills.
• Own: The buck stops with you. If something needs to get done to move development forward or get an issue resolved, you’ll jump in to do it.
• Other duties as assigned

REQUIREMENTS

• Minimum B.S. or B.A. in an engineering discipline, computer science, math, physics or related field
• Excellent written and oral communication skills
• 1-3 years of experience
• Desire to work at the intersection of hardware and software
• History of taking initiative, tackling ambiguity and self-directed learning
• Ability to work on multiple projects simultaneously in a fast-paced environment

Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.

WHY WORK FOR ALARM.COM?

• Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team!
• Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Community and Camaraderie: One of our core values is to 'Keep It Fun,' which to us means fostering a strong sense of community. Our culture is built on collaboration and connection, where we celebrate our successes and believe that a positive, engaging environment is key to doing our best work.
• Alarm.com values working together and collaborating in person. Our employees work from the office 4 days a week.

COMPANY INFO

Alarm.com is the leading platform for intelligently connected properties. Millions of homeowners and businesses rely on Alarm.com's technology to secure, monitor, and manage their environments from anywhere. Our comprehensive suite of solutions—including security, video surveillance, access control, active shooter detection, intelligent automation, energy management, and wellness—is delivered exclusively through a trusted network of thousands of professional service providers and commercial integrators across North America and worldwide. Alarm.com's common stock is traded on Nasdaq under the ticker symbol ALRM. Alarm.com delivers serious security for serious people.

For more information, please visit www.alarm.com.

COMPANY BENEFITS

Our total rewards package is designed to support you holistically—in your health, your finances, and your life outside of work. The package includes medical plans with company subsidies, a Health Savings Account (HSA) with a company contribution, and a 401(k) with an employer match. We encourage a healthy work-life balance with paid vacation that increases with tenure, paid holidays, wellness time, and paid maternity and bonding leave. To complete the package, we also provide company-paid disability and life insurance, all within a collaborative and casual work environment.

Alarm.com is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.

Notice To Third Party Agencies:
Alarm.com understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to RecruitingPartnerships@Alarm.com.

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