HR Operations Analyst

Summary: The HR Operations Analyst handles complex HR cases, resolves escalations, and partners cross-functionally to ensure smooth HR processes. They contribute to documentation, training, and process improvements.

Key Responsibilities:

• Resolve escalated employee and manager inquiries, providing guidance on more complex HR policies, benefits, payroll, onboarding, and performance management issues.
• Identify and propose process improvements for operational efficiency.
• Deliver accurate, consistent, and timely resolutions while analyzing root causes and recommending process improvements.
• Conduct advanced employee data management in HRIS systems (e.g., Workday), ensuring data accuracy, integrity, and compliance.
• Process higher-complexity transactions with precision.
• Collaborate with Tier III, HR Business Partners, and Centers of Excellence to resolve cross-functional or policy-sensitive issues.
• Monitor case trends and provide feedback to improve knowledge articles, SOPs, and training materials.
• Support service level agreements and quality metrics by identifying opportunities to streamline workflows.
• Coach and provide guidance to Tier I associates to ensure consistency and quality across the team.
• Participate in system testing, audits, and special projects that enhance HR operations delivery.
• Leads the end-to-end coordination and delivery of new hire orientation, including managing all logistics such as communications, catering, room setup, and giveaways, while partnering with cross-functional stakeholders to ensure a seamless and engaging onboarding experience.
• Other duties as assigned.

Knowledge & Skills:

• Working knowledge of HR policies, systems, and workflows.
• Problem-solving and critical thinking skills.
• Effective written and verbal communication.
• Ability to manage multiple tasks and prioritize.
• Preferred: Intermediate HRIS proficiency (e.g., Workday reporting, EIB loads).

Experience:

• 2–6 years of HR operations or shared services experience.

Education:

• Bachelor’s degree preferred or equivalent work experience.

Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.

WHY WORK FOR ALARM.COM?

• Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team!
• Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Community and Camaraderie: One of our core values is to 'Keep It Fun,' which to us means fostering a strong sense of community. Our culture is built on collaboration and connection, where we celebrate our successes and believe that a positive, engaging environment is key to doing our best work.
• Alarm.com values working together and collaborating in person. Our employees work from the office 4 days a week.

COMPANY INFO

Alarm.com is the leading platform for intelligently connected properties. Millions of homeowners and businesses rely on Alarm.com's technology to secure, monitor, and manage their environments from anywhere. Our comprehensive suite of solutions—including security, video surveillance, access control, active shooter detection, intelligent automation, energy management, and wellness—is delivered exclusively through a trusted network of thousands of professional service providers and commercial integrators across North America and worldwide. Alarm.com's common stock is traded on Nasdaq under the ticker symbol ALRM. Alarm.com delivers serious security for serious people.

For more information, please visit www.alarm.com.

COMPANY BENEFITS

Our total rewards package is designed to support you holistically—in your health, your finances, and your life outside of work. The package includes medical plans with company subsidies, a Health Savings Account (HSA) with a company contribution, and a 401(k) with an employer match. We encourage a healthy work-life balance with paid vacation that increases with tenure, paid holidays, wellness time, and paid maternity and bonding leave. To complete the package, we also provide company-paid disability and life insurance, all within a collaborative and casual work environment.

Alarm.com is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.

Notice To Third Party Agencies:
Alarm.com understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to RecruitingPartnerships@Alarm.com.

Job Description:

As a Human Resource Business Partner, you’ll work alongside a Senior HR Business Partner to support over 350 Engineers, serving as a trusted advisor on all things people-related. You understand that building strong, lasting relationships is key to influencing decision-making and driving meaningful change. Thriving in fast-paced, dynamic environments, you embrace ambiguity and collaborate closely with department leaders and the broader HR team to enhance the employee experience at every stage of the employee life cycle.

In this role, you’ll partner with the Senior HRBP to manage key HR processes, including performance reviews, employee development, hiring, succession planning, and employee relations for your assigned groups. Your goal? Ensuring a top-tier employee experience that aligns with our long-term business objectives—helping us retain top talent and uphold our reputation as a fantastic place to work.

As a key HR resource, you’ll provide personalized support to managers, and employees, addressing both individual and broader organizational needs. Whether coaching leaders, resolving employee concerns, or supporting strategic HR initiatives, you’ll work in tandem with the Senior HRBP to drive positive outcomes.

This position will be based out of our HQ office in Tysons and will report to the Senior HR Business Partner. We value in-person collaboration and require working from the office Monday – Thursday each week.

Responsibilities

• Serve as a strategic HR partner by providing programmatic support, coaching, and thought partnership to all levels within the Software Engineering organization, with a primary focus on supporting and guiding management. 
• Build strong relationships with employees and managers to gain deep insight into business needs and challenges.
• Develop people strategies and design approaches for diagnosing and enhancing organizational effectiveness and employee satisfaction.
• Partner with business leaders to manage and facilitate organizational change.
• Proactively assess team and manager development needs, make recommendations, and implement appropriate solutions.
• Provide HR expertise in areas such as performance management, employee relations, leadership development, coaching, and organizational growth.
• Guide managers through complex employee relations matters, ensuring fair and consistent resolution of workplace issues, including investigations and performance improvement plans.
• Integrate and partner with HR colleagues in the Recruiting, Learning & Development, Compensation, Legal, and HR Operations teams to implement solutions and help scale the business.
• Perform other HR-related duties as needed.

Qualifications

• Bachelor’s degree required.
• 5+ years of progressive experience in a HR Business Partner role.
• Previous experience supporting engineering teams is preferred but not required.
• Strong client-service focus and ability to build and manage relationships across different levels and functions.
• Desire to work collaboratively with broader HR team to analyze, plan, and improve processes.
• Able to balance multiple time-sensitive deliverables and effectively prioritize, organize, and manage time.
• Commitment to excellence and high level of integrity; ability to exercise strict confidentiality and sound judgement.
• Proven employee relations experience and guidance, with the ability to manage delicate situations with fairness and appropriate outcomes.
• Takes ownership of work, isn't afraid to tackle challenges, sees opportunities for growth, and has the patience to learn new processes.
• Experience learning and thriving in a changing environment.

Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.

WHY WORK FOR ALARM.COM?

• Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team!
• Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Community and Camaraderie: One of our core values is to 'Keep It Fun,' which to us means fostering a strong sense of community. Our culture is built on collaboration and connection, where we celebrate our successes and believe that a positive, engaging environment is key to doing our best work.
• Alarm.com values working together and collaborating in person. Our employees work from the office 4 days a week.

COMPANY INFO

Alarm.com is the leading platform for intelligently connected properties. Millions of homeowners and businesses rely on Alarm.com's technology to secure, monitor, and manage their environments from anywhere. Our comprehensive suite of solutions—including security, video surveillance, access control, active shooter detection, intelligent automation, energy management, and wellness—is delivered exclusively through a trusted network of thousands of professional service providers and commercial integrators across North America and worldwide. Alarm.com's common stock is traded on Nasdaq under the ticker symbol ALRM. Alarm.com delivers serious security for serious people.

For more information, please visit www.alarm.com.

COMPANY BENEFITS

Our total rewards package is designed to support you holistically—in your health, your finances, and your life outside of work. The package includes medical plans with company subsidies, a Health Savings Account (HSA) with a company contribution, and a 401(k) with an employer match. We encourage a healthy work-life balance with paid vacation that increases with tenure, paid holidays, wellness time, and paid maternity and bonding leave. To complete the package, we also provide company-paid disability and life insurance, all within a collaborative and casual work environment.

Alarm.com is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.

Notice To Third Party Agencies:
Alarm.com understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to RecruitingPartnerships@Alarm.com.

JOB SUMMARY

The Manager, HRIS is a hands‑on technical leader responsible for the configuration, administration, and optimization of Alarm.com’s HR technology ecosystem, with Workday serving as the core HCM platform. This is a working manager role with a strong emphasis on direct system configuration, integrations, reporting, and delivery, combined with leadership of senior HRIS specialists.

The Manager, HRIS partners closely with HR, Finance, Payroll, IT, and business leaders in a technology‑driven organization of approximately 2,000 employees. This role also plays a key part in evaluating, implementing, and governing emerging AI-enabled capabilities within HR systems to improve efficiency, data quality, and user experience.

HR Technology Management

• Own and administer the organization’s HR technology stack (e.g., HRIS, ATS, LMS, performance management, time, and attendance systems)
• Serve as the primary product owner for HR systems, managing configurations, upgrades, integrations, and vendor relationships
• Partner with IT on system security, data privacy, infrastructure requirements, and AI-related risk controls
• Ensure systems scale with organizational growth and evolving HR and business needs
• Lead system implementations, enhancements, and process automation initiatives
• Develop system governance standards, documentation, and change management practices, including guidance for responsible AI usage
• Ensure systems scale with organizational growth and evolving HR needs Hands‑On HRIS Execution
• Troubleshoot complex HRIS issues and perform root cause analysis
• Lead Workday quarterly releases, including impact analysis, testing, and remediation
• Own day‑to‑day HRIS operations, upgrades, releases, and production support
• Ensure data integrity, audit readiness, and compliance with access control standards
• Identify opportunities for automation and continuous improvement
• Support organizational changes, acquisitions, and workforce growth from a systems perspective
• Other duties as assigned

Compliance & Data Governance

• Ensure compliance with applicable data privacy, employment, and record retention regulations
• Maintain strong data governance practices, including access controls and audit readiness

Team Leadership & Development

• Lead, mentor, and provide technical guidance to senior HRIS specialists
• Set priorities, review work output, and ensure quality and consistency
• Establish documentation, standards, and best practices for HRIS work
• Serve as escalation point for high‑impact or complex HRIS issues

Cross‑Functional Partnership

• Collaborate with HR Business Partners, Talent, Total Rewards, Payroll, Finance, and IT
• Translate business requirements into practical HRIS and reporting solutions
• Act as a trusted advisor to HR leadership on system capabilities, data, and tradeoffs
• Support executive and board‑level reporting as needed

AI Enablement & Innovation

• Evaluate and implement AI-capable functionality within Workday and adjacent HR technologies (e.g., intelligent reporting, skills inference, workflow automation, chatbots)
• Partner with HR and IT to ensure AI tools are transparent, ethical, secure, and aligned with company policies
• Develop guardrails, documentation, and training to support responsible use of AI in HR processes
• Monitor vendor roadmaps and emerging HR technology trends related to AI and machine learning

REQUIRED QUALIFICATIONS

Experience

• 8-12+ years of progressive HRIS or enterprise systems experience
• 3-5+ years leading HRIS professionals or technical specialists
• Experience supporting workforce analytics and reporting required
• Experience supporting organizations with 2,000+ employees, preferably in a technology environment

Technical & Analytical Expertise

• Hands‑on experience with Workday Core HCM required
• Familiarity with AI-enabled HR system capabilities, data modeling, or intelligent automation concepts
• Working knowledge of Workday Security, Business Process Framework, and Reporting
• Experience supporting HR system integrations and data loads
• Understanding of downstream systems including Payroll, Benefits, ATS, and Finance
• Strong data management, audit, and access control skills

Leadership & Skills

• Proven working manager who leads through hands‑on execution
• Strong analytical mindset with attention to data accuracy and usability
• Excellent communication skills with technical and non‑technical stakeholders
• Ability to prioritize and execute in a fast‑paced, evolving environment

Education & Credentials

• Bachelor’s degree in information systems, HR, Business, or related field
• Workday certifications preferred

Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.

WHY WORK FOR ALARM.COM?

• Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team!
• Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Community and Camaraderie: One of our core values is to 'Keep It Fun,' which to us means fostering a strong sense of community.  Our culture is built on collaboration and connection, where we celebrate our successes and believe that a positive, engaging environment is key to doing our best work.
• Alarm.com values working together and collaborating in person. Our employees work from the office 4 days a week.

COMPANY INFO

Alarm.com is the leading platform for intelligently connected properties. Millions of homeowners and businesses rely on Alarm.com’s technology to secure, monitor, and manage their environments from anywhere. Our comprehensive suite of solutions—including security, video surveillance, access control, active shooter detection, intelligent automation, energy management, and wellness—is delivered exclusively through a trusted network of thousands of professional service providers and commercial integrators across North America and worldwide. Alarm.com’s common stock is traded on Nasdaq under the ticker symbol ALRM. Alarm.com delivers serious security for serious people.

For more information, please visit www.alarm.com.

COMPANY BENEFITS

Our total rewards package is designed to support you holistically—in your health, your finances, and your life outside of work. The package includes medical plans with company subsidies, a Health Savings Account (HSA) with a company contribution, and a 401(k) with an employer match. We encourage a healthy work-life balance with paid vacation that increases with tenure, paid holidays, wellness time, and paid maternity and bonding leave. To complete the package, we also provide company-paid disability and life insurance, all within a collaborative and casual work environment.http://www.alarm.com/

Alarm.com is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.

Notice To Third Party Agencies:
Alarm.com understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to RecruitingPartnerships@Alarm.com.

Join Alarm.com's Human Resources Talent Network

If you're interested in being a part of Alarm.com's HR organization but don't see a currently posted position that aligns with your career goals, we invite you to join our talent network. By submitting your resume, a recruiter will be able to review your qualifications and reach out when an opportunity arises that matches your skills and interests.

Alarm.com and our subsidiaries would like the opportunity to connect with you!

WHY WORK FOR ALARM.COM?

• Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.bility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team!
• Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Focus on fun: Alarm.com places high value on our team culture. We even have a committee dedicated to hosting a stand-out holiday party, happy hours, and other fun corporate events.
• Alarm.com values working together and collaborating in person.  Our employees work from the office 4 days a week.

COMPANY INFO

Alarm.com is the leading cloud-based platform for smart security and the Internet of Things. More than 7.6 million home and business owners depend on our solutions every day to make their properties safer, smarter, and more efficient. And every day, we’re innovating new technologies in rapidly evolving spaces including AI, video analytics, facial recognition, machine learning, energy analytics, and more.  We’re seeking those who are passionate about creating change through technology and who want to make a lasting impact on the world around them. 
For more information, please visit www.alarm.com.

Alarm.com is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information.  We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.