The Opportunity

Are you passionate about using technology and AI to transform healthcare from the inside out?

As an Associate Operations Architect, you'll partner closely with our other Operations Architects to supercharge our healthcare operations — streamlining systems, integrating innovative tools, and freeing up our frontline staff to focus on the highest-impact, most meaningful work. This role has the opportunity to evolve into a management role where you take on managing the functions themselves. This is a hands-on, detail-oriented role for someone who loves getting deep into operational processes, are comfortable with extreme accountability, and turning complex challenges into elegant solutions. If you thrive in the weeds and get excited about building the backbone that powers a healthier future, we want to meet you. 

What You'll Do

• Partner with senior operators to execute a strategic roadmap for operational processes and systems for a key healthcare function with the opportunity to eventually manage that function.
• Manage the roll out new operational initiatives by owning logistics, tracking progress, and aligning stakeholders.
• Identify and analyze operational inefficiencies by shadowing field employees and proposing process improvements.
• Support automation and optimization initiatives through documentation, testing, and hands-on implementation.
• Build and maintain detailed process documentation to promote clarity and alignment across teams.
• Develop reporting functionality, monitor KPIs, and analyze trends to inform decision-making.
• Research and evaluate new tools and technologies relevant to operational workflows.
• Support technology assessments and implementation projects in collaboration with IT and product teams.
• Contribute to fostering a culture of continuous improvement within the operations team and collaborate cross-functionally to execute plans effectively.

Who you are

• Bachelor's degree
• Preferably 2-4 years in a fast-paced, high-growth environment in a builder role or supporting new operation development.
• Preferably 1+ years working in outpatient healthcare in a patient-facing or in an operational support role.
• Strong analytical and problem-solving skills with a passion for operational efficiency and process improvement.
• Ability to manage multiple priorities and work effectively in a fast-paced, dynamic environment.
• Excellent communication and collaboration skills to engage stakeholders across different teams.
• Technical curiosity and willingness to learn about new tools and technologies.
• Detail-oriented mindset with a commitment to maintaining thorough documentation and reporting.
• Ability to work onsite in Pomona, CA 5 days a week

Benefits

• Stock-options package
• Health benefits include medical, dental and vision
• 401K 
• Long-term disability
• Unlimited PTO
• Life insurance
• Paid Leave Program

The Opportunity

We’re looking for an Executive Director to lead our Safety Net Service Line in California. The Safety Net service line includes our Street Medicine Program, our Enhanced Care Management (ECM) operations, our Medication Assisted Treatment (MAT) program, and our housing operations. You’ll manage and develop a team of leaders across California who will in turn oversee program managers and large frontline teams of Community Health Workers, Housing Navigators and other support staff who are delivering critically needed care. You’ll also be the statewide point for Health Plan partners, ensuring compliance, audit readiness, and high-quality care - while staying grounded in field realities through direct patient care. You will be responsible for growing these critically needed services to many more patients in many more regions of California and managing an eight figure P&L.

What you’ll do

Lead People & Culture:

• Oversee a team of regional leaders and central service line leaders to ensure high quality and drive growth.
• Drive performance excellence through Directors and Program Managers: initiate and sign off on key strategic and operational initiatives from key hires to training and operational protocols to budgeting.
• Run all hands meetings, stay connected to the front lines, and keep patients at the center; putting in place systems and building relationships to address field barriers (e.g., vehicle access, safety concerns, workload/burnout) and continually improve operations, staff and patient satisfaction.
• Partner clinical leadership to deliver the highest quality care to our patients and continually advance the use of technology to reach more patients and make services more sustainable.
• Model and grow Akido’s core values—Respect, Empathy, Teamwork—across the state.

Grow a Critically Needed Program through Systems that Scale:

• Hit growth and financial targets (e.g., total patients served, staff productivity, hiring, and margin)
• Partner with regional, clinical and central leaders to design and oversee workflows, processes, and protocols that allow us to scale quality and performance across the state.
• Use data to coach directors and PMs: weekly dashboards, variance reviews, and action plans to unblock performance.
• Build and own relationships with key Community Based Organization (CBO) partners to help serve more patients and open up new markets.
• Own the P&L and budget development for this fast growing line of business in partnership with network and finance leadership

Own Health-Plan–Facing Work & Compliance:

• Lead critical meetings with Health Plan partners for ECM and Community Supports; maintain strong relationships with plan leaders
• Partner with contracting and network leaders to build strong relationships with plans and optimize contracts.
• Own overall grievance and Corrective Action Plans (CAPs) and compliance efforts to ensure good standing with plans and regulators.

Stay Grounded in the Field:

• Dedicate time to work with direct patient care staff, meet patients, and advance our mission.

Who you are

• 10+ years leading teams in healthcare, social services, or adjacent safety-net settings; 4+ years managing managers.
• Deep familiarity with Medi-Cal, CalAIM ECM & Community Supports, and field-based care for people experiencing homelessness, SMI/SUD, justice-involved, or medically complex adults.
• Systems builder who builds protocols, workflows, and processes that can scale quality and performance from 50 staff to 500+ staff.
• Data-driven operator who sets goals, inspects results, and operationalizes improvements.
• Excellent communicator who builds trust with staff, Health Plans, and community partners.
• Health-plan/compliance and health policy familiarity
• Advanced training (Master’s in Social Work, Public Health, or related field); SUD/harm-reduction training, or clinical licensure (MD, DO, PA, NP, LCSW. LSW, RN) a plus.
• Comfortable spending significant time in the field.

The Opportunity

Akido is a rapidly growing organization with teams distributed globally across clinical care, technology, operations, and corporate functions. As an Operations Architect, your role is to build the stitching that keeps this complexity moving in rhythm by designing the shared systems, workflows, and tools that allow teams to operate effectively together. You will work across nearly every function at Akido from finance, HR, IT, legal, product, and operations, to create systems of working that meet the needs of different teams while maintaining clarity and consistency across the organization. A key part of the role will be implementing and driving adoption of company-wide productivity and AI tools that improve how teams access knowledge, collaborate, and execute work. This is a highly cross-functional role reporting to the Chief of Staff, ideal for someone who enjoys turning organizational complexity into clear, scalable operating systems.

What You'll Do

• Lead the rollout and adoption of company-wide AI productivity tools, including implementing new platforms, training teams on effective usage, and tracking adoption and impact across the organization.
• Partner with operational leaders across finance, HR, IT, and product to design and implement scalable internal processes and systems.
• Lead end-to-end implementation of internal tooling and operational infrastructure, from requirements definition to rollout and adoption.
• Build and maintain the company’s centralized operational knowledge base, including documentation systems, internal resources, and process libraries.
• Design and implement operational workflows such as procurement processes, contracting systems, onboarding infrastructure, and internal service requests.
• Work with subject matter experts to develop clear SOPs and playbooks that enable teams to execute consistently and scale operations.
• Evaluate build-vs-buy decisions for internal tools and lead implementation of selected systems across the organization.
• Identify opportunities to automate operational workflows using modern tools, integrations, and AI-enabled systems.
• Partner with IT and product teams to integrate operational systems into the broader company technology stack. 

Who you are

• 7+ years of professional experience in operations, program management, internal systems, or similar builder roles within fast-growing, complex organizations.
• Proven experience leading technology implementations end-to-end, from identifying operational needs and selecting tools to rollout, training, and driving adoption across teams.
• Experience implementing modern operational toolsets such as Notion, Google Enterprise, Microsoft 365, Asana, Jira, or similar systems (experience with some of these tools is expected, not necessarily all).
• Strong systems thinker who enjoys designing workflows, processes, and operating frameworks that help organizations move faster and reduce friction.
• Actively experimenting with LLMs and AI tools to improve personal productivity and operational workflows.
• Ideally has experience introducing or scaling AI-enabled productivity tools within an organization.
• Highly organized and detail-oriented with strong documentation skills and a commitment to operational clarity.
• Strong communicator who can translate technical concepts into practical workflows for non-technical teams.

Benefits

• Stock-options package
• Health benefits include medical, dental and vision
• 401K 
• Long-term disability
• Unlimited PTO
• Life insurance
• Paid Leave Program

The Opportunity

• We are hiring a Head of Product Design to lead and scale product design across Akido’s EMR and AI clinical tools. You will manage a small team while remaining hands-on in the most critical product initiatives.
• Sitting at the center of Product and Engineering, you will shape how user insight informs decisions, define the standards that guide execution, and ensure our products meet a high bar for clarity, efficiency, and trust in high-stakes clinical environments.
• We believe the way products are designed and built is changing rapidly. At Akido, we’re interested in building a modern design function that takes advantage of emerging tools - from AI-assisted prototyping to design systems that map directly to production components. This role will help define how design works in an AI-native product organization: shortening the path from concept to prototype to implementation, experimenting with new workflows and tools, and building systems that allow a small team to move with exceptional speed and clarity.

What you’ll do

Own UX Across EMR & AI Workflows

• Lead end-to-end design for core EMR and AI-powered clinical workflows.
• Translate complex clinical, regulatory, and operational requirements into clear, efficient interfaces that reduce cognitive load and improve workflow efficiency for providers.
• Design AI-assisted experiences that are transparent, trustworthy, and usable in real-world care settings.
• Use rapid prototyping and modern tooling to shorten the cycle between concept, validation, and engineering implementation.
• Maintain design quality through structured reviews and close implementation partnership with Engineering.

Establish Scalable Design Systems & Tooling

• Build and maintain a durable design system that supports velocity and coherence across EMR and AI products.
• Create consistency in designs and interaction patterns across multiple complex clinical workflows.
• Introduce tooling and automation that reduce friction between design and engineering
• Experiment with AI-assisted design workflows (e.g., rapid prototyping, design-to-code exploration, automated documentation), while maintaining a high bar for usability and safety.

Lead User Insight & Experience Strategy

• Partner with Product early in problem definition to surface workflow realities, usability risks, and unmet user needs.
• Lead design-focused user research initiatives across clinicians, care teams, and patients, and translate research into clear UX principles and experience direction.
• Define and track UX-focused success metrics such as workflow efficiency, error reduction, AI feature adoption, and provider satisfaction.
• Ensure experience coherence as the platform evolves across EMR and AI surfaces.

Lead & Develop the Design Function

• Manage and mentor our Product Designer and part-time Graphic Designer.
• Set clear expectations around craft, accountability, and collaboration.
• Raise the overall level of UX rigor across the organization.
• Define a roadmap for scaling product design as Akido grows.

Who you are

• 8+ years of product design experience, including meaningful time in startup or growth-stage environments.
• 3+ years managing designers.
• Experience building or evolving a design system.
• Experience designing complex, workflow-heavy products.
• Comfortable operating at both strategic and executional levels.

You are motivated by ownership and impact. You are comfortable working in environments where clarity must be created. You value craft and systems, but you also value speed and execution.

You bring humility, accountability, and a strong work ethic. You are deeply user-focused and care about building products that materially improve people’s lives.

You are also curious about emerging design tooling and AI-assisted workflows, and excited to experiment with ways they can improve product development speed, iteration cycles, and design quality.

Experience in healthcare is a strong plus; genuine interest in improving healthcare is essential.

Benefits

• Stock-options package
• Health benefits include medical, dental and vision
• 401K
• Long-term disability
• Unlimited PTO
• Life insurance
• Paid Leave Program