The Opportunity

Akido is entering a significant growth phase, expanding its footprint of clinics and corporate offices across multiple states. This will be our first dedicated facilities leader. This role is foundational.

As Senior Manager, Facilities & Workplace Operations, you will build the facilities function from the ground up — establishing the processes, policies, systems, and operating model required to support rapid, compliant, and cost-effective expansion. This is a hands-on role for a builder who is comfortable doing the work, not just directing it.

You will bring a strong financial lens to all facilities and real estate decisions, working closely with Finance on budgets, capital planning, lease economics, and cost controls. You will partner daily with Clinical Operations, IT, People, Real Estate, and our in-house Legal team to ensure our physical environment is safe, compliant, reliable, and ready to scale.

What You’ll Do

• Build and own Akido’s facilities and workplace operations function, including policies, playbooks, systems, and vendor network.
• Establish end-to-end processes for site onboarding, lease transitions, build-outs, maintenance, life safety, and decommissioning.
• Lead day-to-day facilities operations across corporate offices and outpatient clinics in CA, NY, and RI.
• Personally drive clinic openings, renovations, relocations, and emergency response in partnership with Clinical Ops, IT, and Real Estate.
• Partner closely with Finance on operating budgets, capital planning, forecasts, lease economics, and cost optimization.
• Work with in-house Legal on leases, contracts, compliance, and risk management.
• Standardize maintenance, janitorial, security, medical waste, environmental services, and life-safety programs.
• Ensure compliance with OSHA, ADA, local building codes, healthcare safety standards, and infection control requirements.
• Build inspection readiness, emergency preparedness, and business continuity protocols.
• Own vendor performance, SLAs, and total cost of ownership; hold partners accountable.
• Develop KPIs and reporting for facilities performance, uptime, utilization, and cost per square foot.
• Deliver a high-service, high-accountability experience for clinicians and staff.
• Other duties as assigned.

Who You Are

• 7+ years of facilities or workplace operations experience in multi-site, regulated environments; healthcare strongly preferred.
• Proven builder who has stood up facilities processes, systems, and standards in a growth environment.
• Strong financial acumen with experience managing operating budgets, capital projects, and lease-related economics.
• Deep knowledge of building systems, life safety, OSHA, ADA, and healthcare regulatory requirements.
• Comfortable working hands-on while also setting strategy and structure.
• Able to operate credibly with peers across the organization - market GMs, People/HR, Finance, Legal, IT, landlords, and vendors.
• Experience with facilities management platforms, project management tools, and operational reporting.
• IFMA, BOMA, PMP, or similar certifications a plus.
• Willingness to travel to California, NY, RI and other sites as Akido grows

Compensation & Benefits

Base Salary Range: $150,000 – $180,000

Equity: Stock-options package

Benefits:

• Medical, dental, and vision
• 401(k)
• Long-term disability
• Unlimited PTO
• Life insurance
• Paid Leave Program

Physical Demands: Mostly sedentary work duties require exerting up to thirty pounds of force occasionally and/or small amounts of force frequently. Sedentary work typically involves sitting most of the time but may involve walking or standing for brief periods. 

The Opportunity

We are building an AI-native, national healthcare network. As we scale through acquisitions, partnerships, and launch new markets, the complexity of our financial operations is increasing rapidly. This role sits at the center of that complexity: building the accounting infrastructure and systems that allow the business to scale with confidence.

This is not a traditional Controller role. This role reports to the CFO and is the senior most accounting position in the company. You will be responsible for stitching together a fragmented set of entities, revenue models, and workflows into a unified, high-quality financial system. You will partner deeply with operational and finance leaders across the organization to ensure our books reflect how the business actually runs—and enable faster, better decision-making.

What you’ll do

• Lead the integration of newly acquired healthcare service businesses, ranging in size from $1M–$100M revenue, into a unified accounting and reporting structure
• Lead the company through its first financial audit in 2026, including readiness, controls, and external auditor management
• Design and implement a unified multi‑entity consolidation and reporting model that can scale from today’s footprint to 2–3x the current number of entities and states, inclusive of inter-company transactions.
• Transition the organization from cash to accrual accounting where appropriate across entities and revenue streams (FFS, capitation, PMPM, grants, etc.)
• Standardize the chart of accounts, entity structure, and dimensionality (e.g., service line, market, payer, provider) to enable clear visibility into unit economics and contribution margins.
• Own the accounting systems architecture across the group (ERP, subledgers, payroll, T&E, banking, and billing/RCM), ensuring clean data flow and a single source of truth for financial reporting.
• Own and reduce the monthly close timeline (currently ~20 days) through process, systems, and team improvements
• Drive the transition to a modern ERP system (e.g., Rillet), including implementation, migration, and integration with billing, capitation, and operational systems
• Build and manage core accounting functions, including AP, payroll, treasury, expense management, and tax, overseeing and developing a team of ~10 while remaining hands-on
• Partner closely with revenue cycle management (RCM) and billing teams to ensure accurate revenue recognition, cash reconciliation, and alignment between operational and financial reporting
• Partner with FP&A, operations, and market leaders to ensure financial reporting reflects business reality across entities and geographies
• Ensure compliance with healthcare‑specific regulatory and reporting requirements (e.g., state health departments, payor contracts, risk‑bearing entity reporting) in partnership with Legal and Compliance.
• Oversee tax and regulatory filings at the entity level (in coordination with external advisors), including multi‑state considerations and any risk‑bearing or provider‑group requirements.
• Lead and mentor a geographically dispersed accounting team through a period of significant change, raising the bar on technical skills, ownership, and process discipline.
• Build a culture of documentation and continuous improvement, including developing SOPs, checklists, and playbooks for recurring processes (close, reconciliations, A/P, payroll, etc.).

Who you are

• 10+ years of accounting experience, including experience as a Controller (or equivalent) in a healthcare services organization
• Direct experience in a roll-up or multi-entity environment, ideally integrating acquired businesses into a centralized accounting function
• Deep familiarity with healthcare revenue models, including fee-for-service billing, capitation/PMPM, delegated or global risk arrangements, and other value-based care structures
• Proven track record of improving close timelines, implementing systems, and upgrading accounting infrastructure in a high-growth environment
• Experience implementing modern ERP systems and building scalable accounting processes from the ground up
• Strong technical accounting foundation, with the ability to navigate complexity across entities, states, and revenue streams
• A proactive communicator who builds strong cross-functional relationships—understanding that high-quality accounting requires deep partnership with operations
• Hands-on and detail-oriented, but equally capable of stepping back to design systems that scale
• Comfortable operating in ambiguity and building structure in a fast-moving environment
• Own the accounting systems architecture across the group (ERP, subledgers, payroll, T&E, banking, and billing/RCM), ensuring clean data flow and a single source of truth for financial reporting.
• Standardize the chart of accounts, entity structure, and dimensionality (e.g., service line, market, payer, provider) to enable clear visibility into unit economics and contribution margins.
• Comfort working with modern tools and data environments (e.g., cloud ERP, embedded analytics/BI, workflow tools) and partnering with engineering or data teams to improve data quality.
• Deep experience designing or re‑designing chart of accounts and reporting structures for multi‑entity, multi‑state healthcare or services businesses.
• Experience navigating healthcare regulatory and payor environments (e.g., delegated risk, MSOs, provider groups, or health plans), and understanding how operational nuances translate into revenue and accruals.
• Prior exposure to risk‑bearing entities or value‑based care arrangements is strongly preferred.

Benefits 

• Stock-options package
• Health benefits include medical, dental and vision
• 401K
• Long-term disability
• Unlimited PTO
• Life insurance
• Paid Leave Program

The Opportunity
We are looking for a motivated and detail-oriented IT Support Specialist I to join our growing IT support team. Reporting to the IT Manager, this role is essential in maintaining day-to-day technical operations across the organization. You’ll play a key role in supporting end-users with hardware and Office 365 tools, ensuring seamless productivity and minimal downtime. This is a great opportunity to grow your technical skills and gain hands-on experience in a fast-paced, team-oriented environment.

What you’ll do

• Provide first-level technical support for hardware, software, and network-related issues.
• Install, configure, and maintain desktop and laptop computers, printers, and peripheral devices.
• Support end-users with Microsoft Office 365 tools including Outlook, Teams, OneDrive, and SharePoint.
• Assist in setting up new employee workstations, accounts, and devices.
• Maintain accurate asset inventory of IT equipment and software licenses.
• Perform routine system maintenance, software updates, and troubleshooting.
• Document support activities, technical solutions, and standard procedures.
• Escalate more complex technical problems to senior technicians or system administrators.
• Collaborate with other IT staff to improve support processes and user experience.

Who you are

• Associate’s degree or equivalent certification in IT, Computer Science, or a related field (preferred)
• Basic knowledge of Windows operating systems and computer hardware (preferred)
• Familiarity with Microsoft Office 365 (Outlook, Word, Excel, Teams, etc.) (preferred)
• Strong problem-solving abilities and attention to detail (preferred)
• Excellent communication and customer service skills (preferred)
• Able to work independently and as part of a team (preferred)
• A+ Certification or similar IT credential (preferred)
• Experience with ticketing or helpdesk systems (preferred)

Benefits

• Health benefits
• 401K
• Long-term disability
• Life insurance
• Paid Leaves

The Opportunity

Akido is seeking a Lead Medical Assistant to play a critical role in supporting high-quality, patient-centered care across our clinical operations. Reporting to the Clinic Manager (or Director of Clinical Operations), this role serves as both a hands-on clinical contributor and a day-to-day leader for Medical Assistants and receptionists within the clinic. You’ll help set the standard for clinical excellence, workflow efficiency, and patient experience while acting as a key liaison between providers, clinical staff, and operations. This is an exciting opportunity for an experienced MA who wants to grow into leadership while staying closely connected to patient care.

What you’ll do

• Serve as a lead and point of support for Medical Assistants and receptionists, modeling best practices in patient care, professionalism, and clinic workflows.
• Perform Medical Assistant duties, including rooming patients, taking vitals, documenting in the EHR, preparing exam rooms, and assisting providers during visits.
• Perform front office duties on an as-needed basis
• Coordinate daily clinic operations to ensure smooth patient flow, timely appointments, and adherence to care protocols.
• Support onboarding, training, and ongoing coaching of Medical Assistants and receptionist to maintain consistent clinical standards.
• Act as a liaison between providers, clinical staff, and operations to address workflow issues and improve efficiency.
• Ensure compliance with clinical protocols, infection control standards, and documentation requirements.
• Assist with inventory management, equipment readiness, and supply ordering as needed.
• Identify opportunities for process improvement and contribute to continuous quality improvement initiatives.
• Support special clinical programs, pilots, or initiatives aligned with Akido’s mission and care model.

Who you are

• Certified Medical Assistant (CMA, RMA, or equivalent) (required)
• 3+ years of experience working as a Medical Assistant in a clinical setting (required)
• Prior experience in a lead, senior, or informal mentorship role supporting other MAs (required)
• Experience working in primary care, community health, or value-based care environments (preferred)
• Strong communication skills with the ability to work effectively with patients, providers, and cross-functional teams (preferred)
• Comfort using EHR systems and digital health tools (preferred)
• Organized, adaptable, and able to thrive in a fast-paced, evolving clinical environment (preferred)

Benefits

• Health benefits including medical, dental, and vision
• 401(k)
• Long-term disability
• Life insurance
• Paid Leave Program

Location & Specialties Hiring: Upland, CA

Physical Demands: Mostly sedentary work duties require exerting up to thirty pounds of force occasionally and/or small amounts of force frequently. Sedentary work typically involves sitting most of the time but may involve walking or standing for brief periods.

The Opportunity 

We are looking for a Behavioral Health Care Manager (BHCM) to join Akido’s Enhanced Care Management (ECM) team serving IEHP members across the Inland Empire. This is a meaningful opportunity for someone with a behavioral health background who is passionate about meeting people where they are—literally and figuratively—and wants to make a real difference for individuals navigating serious mental illness, substance use, and the compounding challenges of poverty, housing instability, and chronic illness. 

As a core member of an interdisciplinary ECM team alongside a Registered Nurse, Care Coordinator, and Community Health Worker, you will serve as the team’s behavioral health resource—contributing to care planning, providing direct patient support, and ensuring that patients in crisis or with unmet behavioral health needs are connected to the right level of care. You will work primarily in community-based and clinic settings across the Inland Empire, with telephonic outreach and telehealth as needed. 

The minimum education requirement for this role is a MSW or MFT, with a California licensure (LCSW/LMFT) preferred. The BHCM will also need to reside locally to the region served. 

What You’ll Do 

Behavioral Health Care & Member Support 

1. Carry a panel of ECM-enrolled patients with behavioral health needs, including serious mental illness (SMI), substance use disorders (SUD), and co-occurring conditions, as part of a collaborative pod model. 

1. Conduct behavioral health screenings and assessments to inform individualized care plans, developed in partnership with the patient and the interdisciplinary team. 

1. Provide direct patient support using motivational interviewing, harm reduction, and trauma-informed approaches—meeting members in the community, at clinics, or by phone. 

1. Serve as the team’s go-to resource for behavioral health questions, warm handoffs, and crisis response protocols—ensuring that patients presenting with suicidality, acute mental health concerns, or SUD crises are appropriately triaged and connected to care. 

1. Connect patients to mental health services, peer support programs, crisis lines, and other community resources in the Inland Empire. 

Interdisciplinary Team Collaboration 

1. Collaborate daily with the RN Care Manager, Care Coordinator, CHW, and Program Manager to coordinate whole-person care for patients with complex needs. 

1. Participate in daily huddles, weekly case conferences, and care planning meetings as the behavioral health voice on the team. 

1. Support smooth transitions and warm handoffs to county behavioral health, inpatient, and crisis services as needed. 

1. Communicate with PCPs, specialists, and community-based partners regarding patient’s behavioral health status and care coordination needs. 

Documentation & Compliance 

1. Document all encounters accurately and timely in Care Director in compliance with IEHP ECM program requirements, CalAIM standards, and HIPAA. 

1. Contribute to audit preparation, quality improvement initiatives, and metric gap closure in collaboration with the ECM Program Manager and Director 

1. Other duties as assigned. 

Who You Are 

1. Grounded in behavioral health—comfortable working with individuals experiencing SMI, SUD, trauma, homelessness, and other complex psychosocial challenges. 

1. Committed to harm reduction, health equity, and meeting people where they are without judgment. 

1. A skilled collaborator who can hold the behavioral health perspective on an interdisciplinary team while remaining flexible, creative, and patient-centered. 

1. Self-directed and organized, with the ability to manage a caseload, prioritize competing demands, and document consistently. 

1. A clear communicator who can build trust quickly with diverse populations and navigate difficult conversations with care. 

1. Comfortable working across care settings—community, clinic, telehealth, and telephone. 

1. Valid California Driver’s License, reliable transportation, and ability to travel locally across the Inland Empire for in-person visits. 

Preferred Qualifications 

1. Education requirement for this role is a MSW or MFT, with a California licensure (LCSW/LMFT) preferred.  

1. The BHCM will also need to reside locally to the region served. 

1. Experience with Medi-Cal/Medicaid populations, CalAIM, or ECM programs. 

1. Familiarity with IEHP and the Inland Empire county behavioral health system 

1. Experience working with populations experiencing homelessness, justice involvement, or high emergency department utilization. 

1. Bilingual English/Spanish preferred but not required. 

License, Certification, and Education Requirements 

1. Master’s degree in Social Work (MSW) or Masters in Family therapy (MFT) 

1. California licensure not required; licensed or license-eligible candidates strongly preferred. 

1. Minimum 2 years of experience in behavioral health case management, care coordination, or direct services with Medi-Cal or similarly complex populations. 

The Opportunity

Are you passionate about using technology and AI to transform healthcare from the inside out?

As an Associate Operations Architect, you'll partner closely with our other Operations Architects to supercharge our healthcare operations — streamlining systems, integrating innovative tools, and freeing up our frontline staff to focus on the highest-impact, most meaningful work. This role has the opportunity to evolve into a management role where you take on managing the functions themselves. This is a hands-on, detail-oriented role for someone who loves getting deep into operational processes, are comfortable with extreme accountability, and turning complex challenges into elegant solutions. If you thrive in the weeds and get excited about building the backbone that powers a healthier future, we want to meet you. 

What You'll Do

• Partner with senior operators to execute a strategic roadmap for operational processes and systems for a key healthcare function with the opportunity to eventually manage that function.
• Manage the roll out new operational initiatives by owning logistics, tracking progress, and aligning stakeholders.
• Identify and analyze operational inefficiencies by shadowing field employees and proposing process improvements.
• Support automation and optimization initiatives through documentation, testing, and hands-on implementation.
• Build and maintain detailed process documentation to promote clarity and alignment across teams.
• Develop reporting functionality, monitor KPIs, and analyze trends to inform decision-making.
• Research and evaluate new tools and technologies relevant to operational workflows.
• Support technology assessments and implementation projects in collaboration with IT and product teams.
• Contribute to fostering a culture of continuous improvement within the operations team and collaborate cross-functionally to execute plans effectively.

Who you are

• Bachelor's degree
• Preferably 2-4 years in a fast-paced, high-growth environment in a builder role or supporting new operation development.
• Preferably 1+ years working in outpatient healthcare in a patient-facing or in an operational support role.
• Strong analytical and problem-solving skills with a passion for operational efficiency and process improvement.
• Ability to manage multiple priorities and work effectively in a fast-paced, dynamic environment.
• Excellent communication and collaboration skills to engage stakeholders across different teams.
• Technical curiosity and willingness to learn about new tools and technologies.
• Detail-oriented mindset with a commitment to maintaining thorough documentation and reporting.
• Ability to work onsite in Pomona, CA 5 days a week

Benefits

• Stock-options package
• Health benefits include medical, dental and vision
• 401K 
• Long-term disability
• Unlimited PTO
• Life insurance
• Paid Leave Program

The Opportunity

The Director, RCM Operations & Performance is the strategic orchestrator of our global revenue engine, reporting directly to the Head of RCM, HIM, & CX. You will hold the high-impact responsibility of synchronizing our high-volume internal offshore team with our specialized onshore RCM unit to ensure clinical activity translates into realized revenue. This is a pivotal role where you will design scalable RCM frameworks, partner with engineering to automate core workflows, and lead the billing implementation for rapid new market expansions. You will serve as the primary source of operational intelligence, providing the critical reporting that allows Corporate Finance to deliver transparent financial health updates to the CFO and Board of Directors.

What you’ll do

• Global Team Leadership: Direct and synchronize the daily workflows of both the internal offshore and specialized onshore RCM teams to ensure high-complexity cases are handled by the right experts.

• Operational Governance: Oversee the end-to-end claim lifecycle, performing weekly audits of adjustment logic and denial resolutions to ensure the global team meets internal quality standards.

• Performance Accountability: Own the primary KPIs for the revenue cycle (Days in AR, Net Collection Rate, etc.) and lead the operational shifts required to fix root causes when targets are missed.

• Market Expansion: Lead the RCM integration for all new clinic launches (e.g., Rhode Island, ECM), managing everything from provider enrollment to front-desk workflow design.

• Clinical Partnership: Act as a liaison to Medical Directors, using data dashboards to help providers understand how documentation and chart-closing speed impact financial incentives.

• Product & Automation Strategy: Serve as the Subject Matter Expert for the engineering team, defining requirements for billing automation and performing UAT for proprietary billing products.

• Critical Reporting: Perform deep-dive research into billing system variances and deliver narrative analysis to Corporate Finance to explain performance to the CFO and Board.

• Financial Close Integration: Partner with Accounting to ensure a timely 5-day month-end close by reconciling billing system activity with the General Ledger.

• Cash Flow & NRV Modeling: Maintain the accuracy of Net Realizable Value (NRV) models and 90-day cash flow forecasts to support corporate capital planning.

• AR Health Management: Conduct advanced aging analysis to determine true collectibility and provide data-backed write-off recommendations to the Accounting team.

• Other duties as assigned.

Who you are

• Minimum 10 years of experience

• Expert-level command of enterprise billing systems (NextGen or equivalent) and national clearinghouses (Waystar or equivalent). (Preferred)

• Power user of Sigma (or equivalent BI tools like Tableau/Looker) with the ability to build custom dashboards and manipulate raw data independently. (Preferred)

• Proven track record of managing the full RCM lifecycle in a high-growth, multi-site corporate environment. (Preferred)

• Experience leading and directing internal offshore teams across different time zones. (Preferred)

• Strong ability to translate complex operational data into clear, professional "critical reporting" for executive leadership.

• "Builder" mindset with the ability to design workflows for new clinical service lines and markets.

• Highly collaborative communicator capable of partnering with Medical Directors, Engineers, and Finance executives.

Benefits

• Stock-options package

• Health benefits include medical, dental and vision

• 401K

• Long-term disability

• Unlimited PTO

• Life insurance

• Paid Leave Program

The Opportunity 

 Akido Labs is looking for a Senior DevOps Engineer to join our small, high-impact infrastructure team. Reporting to engineering leadership, you'll own the systems that keep our platform reliable, secure, and scalable as we grow. This is a hands-on role with real ownership — you won't be maintaining someone else's playbook, you'll be writing the next one. If you thrive in lean teams where your decisions have direct product impact, this is the role for you.

What you’ll do

  - Design, provision, and maintain cloud infrastructure on AWS using Terraform and infrastructure-as-code best practices
  - Manage and evolve Kubernetes clusters, ensuring reliability, performance, and security across environments
  - Build and improve CI/CD pipelines to accelerate delivery and reduce deployment risk
  - Monitor system health, respond to incidents, and drive post-mortems to prevent recurrence
  - Collaborate closely with software engineers to support application deployment and platform needs
  - Harden infrastructure security posture, including IAM policies, network segmentation, and secrets management
  - Contribute to capacity planning, cost optimization, and cloud architecture decisions
  - Support a multi-cloud environment, including limited work in Azure
  - Document infrastructure, runbooks, and operational procedures to support a growing team

Who you are

  - 5+ years of experience in a DevOps, Platform, or SRE role (required)
  - Deep expertise with AWS — networking, compute, storage, IAM, and managed services (required)
  - Strong proficiency with Terraform for infrastructure-as-code (required)
  - Hands-on experience managing Kubernetes in production (required)
  - Solid understanding of CI/CD principles and tooling (required)
  - Experience working on small, collaborative teams where you wear multiple hats (required)
  - Experience with Azure or other cloud providers (preferred)
  - Familiarity with observability tooling — logging, metrics, and tracing (preferred)
  - Strong written communication skills for documentation and async collaboration (preferred)

Benefits

• Stock-options package
• Health benefits include medical, dental and vision
• 401K
• Long-term disability
• Unlimited PTO
• Life insurance
• Paid Leave Program

About the Role

We are looking for an experienced Nurse Practitioner to join Akido’s Street Medicine team in San Francisco Bay Area and help redefine how healthcare is delivered to the most vulnerable populations. Street Medicine is rapidly becoming a specialty of its own, and at Akido you’ll be at the forefront of this change, combining hands-on care with our AI-driven tools. This is a unique opportunity for an NP who values compassion, thrives in dynamic environments, and wants to make a measurable impact beyond the walls of traditional healthcare.

As a key member of our clinical team, you will provide high-quality, evidence-based care in ambulatory and community-based settings, working alongside physicians, nurses, and care team members to achieve optimal patient outcomes. At this time, we are only considering clinicians with prior experience; new graduates are not eligible.

What You’ll Do

• Provide frontline care to patients experiencing homelessness, behavioral health challenges, serious mental illness, substance use disorders, and complex chronic conditions, including patients transitioning from incarceration.
• Manage diverse patient panels by delivering acute, chronic, and preventative care directly in the field.
• Conduct patient assessments, gather histories, perform physical exams, order and interpret diagnostics, and prescribe treatment in accordance with NP scope of practice and state regulations.
• Collaborate closely with physicians and the broader care team to address atypical and complex patient cases, while exercising independent clinical judgment within scope of practice.
• Design and implement care plans that support patients as they work toward stability and improved health outcomes.
• Collaborate daily with a multidisciplinary team — physicians, nurses, social workers, outreach staff — to prioritize and coordinate care.
• Document all encounters to maintain accurate, up-to-date records for continuity of care.
• Other duties as assigned.

Qualifications

Who You Are:

• 2+ years of experience with and comfort working with CalAIM populations of focus (people experiencing homelessness, adults with SMI/SUD, adults transitioning from incarceration, adults with complex medical needs).
• Experience providing clinical care in street medicine or related settings (e.g., homeless shelters, outreach programs), with strong familiarity with Bay Area resources for underserved populations.
• Strong familiarity with San Francisco Bay Area resources, including medical, social, and community services for underserved populations.
• Comfortable providing direct care in outdoor, field-based settings under dynamic and unpredictable conditions.
• Possess strong interpersonal and communication skills to understand and adjust effectively to patients’ needs and the surrounding community, while working collaboratively with members of the healthcare team and the street-medicine professional network.
• Ability to travel up to 75% of work time: Valid CA Driver’s License, reliable and insured vehicle.
• Ability to maintain independent clinical judgment within scope of practice and regulations, while recognizing when to involve a physician or other specialists.
• Ability to lead, prioritize, and analyze clinical workflows, objectives, and team goals.
• Ability to direct and coordinate clinical support staff.

License, Certification, and Registration Requirements

• Active, unrestricted California Registered Nurse (RN) license
• Active California Nurse Practitioner certification
• National Nurse Practitioner board certification (AANP or ANCC)
• California Furnishing Number
• DEA registration (or eligibility to obtain)
• National Provider Identifier (NPI) number
• Basic Life Support (BLS) certification

Preferred Qualifications

• Experience working with diverse and underserved populations
• Familiarity with value-based care models and team-based practice
• Bilingual abilities (Spanish or other languages)
• Bay Area residents preferred

Why Join Us

• Clinical autonomy supported by a collaborative care team and advanced technology
• Competitive compensation with performance support and professional development opportunities
• Opportunity to impact the health of diverse populations in a dynamic, growth-oriented organization

Physical Demands

Most work will be in the field working with CalAIM populations (people experiencing homelessness, adults with SMI/SUD, adults transitioning from incarceration, adults with complex medical needs). This role will likely require substantial walking, standing, sitting in a car, and driving in various weather conditions.

Akido Labs, Inc. is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.

The Opportunity

Are you driven to build the systems that keep healthcare running seamlessly? As a Credentialing Specialist, you’ll be part of our credentialing/provider enrollment team to ensure providers are credentialed and enrolled quickly and accurately with health plans and hospitals — so patients always have uninterrupted access to care.

Credentialing/enrollment activities on this team include:

• Filling out provider enrollment applications with health plans, Medicare, Medicaid and hospitals.
• Following up with health plans and hospitals on submitted applications.
• Solve complicated credentialing-related issues directly with IPAs and health plans. 
• Maintaining a clean database of provider data and enrollment-related activities in MD Staff. 
• Applying for license renewals.
• Communicating with providers on credentialing-related updates. 

This is a hands-on role where you will work with the Credentialing Supervisor and fellow Credentialing Coordinators to ensure all work is completed in a timely and accurate fashion. If you’re energized by improving processes and building a credentialing function that supports high-quality care, we’d love to meet you!

What You’ll Do

• Work amongst a team of credentialing/enrollment specialists to deliver accurate, timely, and compliant work - including completing credentialing/enrollment tasks. 
• Process credentialing, re-credentialing, and privileging applications to keep providers active and patient care uninterrupted.
• Solve enrollment-related issues as they arise, working directly with health plans to get them resolved. 
• Monitor application timelines to prevent delays and resolve escalated issues from staff, clinics, and providers.
• Maintain high data quality, including both provider data as well as credentialing data, like expiration dates, contact information, etc. 
• Follow SOPs and policies that are designed to streamline workflows and strengthen compliance.
• Maintain compliance with the state, federal, and payer-specific credentialing requirements.
• Act as a liaison for external partners, including payers, hospitals, and credentialing verification organizations.

Who You Are

• Bachelor’s degree in healthcare administration, business, or related field (preferred).
• 3+ years of experience in provider credentialing.
• Strong knowledge of NCQA standards, payer requirements, and credentialing best practices.
• Excellent problem-solving and critical thinking skills, with the ability to resolve escalated issues.
• Exceptional organization skills, with sharp attention to detail and ability to manage multiple priorities.
• Strong written and verbal communication and interpersonal skills to collaborate cross-functionally and with external stakeholders.
• Experience with credentialing software and databases (preferred).

Benefits

• Health benefits include medical, dental and vision
• Life insurance
• Paid Leaves

Location

• This full-time role is in-person in Pomona.

The Opportunity

We’re looking for an Executive Director to lead our Safety Net Service Line in California. The Safety Net service line includes our Street Medicine Program, our Enhanced Care Management (ECM) operations, our Medication Assisted Treatment (MAT) program, and our housing operations. You’ll manage and develop a team of leaders across California who will in turn oversee program managers and large frontline teams of Community Health Workers, Housing Navigators and other support staff who are delivering critically needed care. You’ll also be the statewide point for Health Plan partners, ensuring compliance, audit readiness, and high-quality care - while staying grounded in field realities through direct patient care. You will be responsible for growing these critically needed services to many more patients in many more regions of California and managing an eight figure P&L.

What you’ll do

Lead People & Culture:

• Oversee a team of regional leaders and central service line leaders to ensure high quality and drive growth.
• Drive performance excellence through Directors and Program Managers: initiate and sign off on key strategic and operational initiatives from key hires to training and operational protocols to budgeting.
• Run all hands meetings, stay connected to the front lines, and keep patients at the center; putting in place systems and building relationships to address field barriers (e.g., vehicle access, safety concerns, workload/burnout) and continually improve operations, staff and patient satisfaction.
• Partner clinical leadership to deliver the highest quality care to our patients and continually advance the use of technology to reach more patients and make services more sustainable.
• Model and grow Akido’s core values—Respect, Empathy, Teamwork—across the state.

Grow a Critically Needed Program through Systems that Scale:

• Hit growth and financial targets (e.g., total patients served, staff productivity, hiring, and margin)
• Partner with regional, clinical and central leaders to design and oversee workflows, processes, and protocols that allow us to scale quality and performance across the state.
• Use data to coach directors and PMs: weekly dashboards, variance reviews, and action plans to unblock performance.
• Build and own relationships with key Community Based Organization (CBO) partners to help serve more patients and open up new markets.
• Own the P&L and budget development for this fast growing line of business in partnership with network and finance leadership

Own Health-Plan–Facing Work & Compliance:

• Lead critical meetings with Health Plan partners for ECM and Community Supports; maintain strong relationships with plan leaders
• Partner with contracting and network leaders to build strong relationships with plans and optimize contracts.
• Own overall grievance and Corrective Action Plans (CAPs) and compliance efforts to ensure good standing with plans and regulators.

Stay Grounded in the Field:

• Dedicate time to work with direct patient care staff, meet patients, and advance our mission.

Who you are

• 10+ years leading teams in healthcare, social services, or adjacent safety-net settings; 4+ years managing managers.
• Deep familiarity with Medi-Cal, CalAIM ECM & Community Supports, and field-based care for people experiencing homelessness, SMI/SUD, justice-involved, or medically complex adults.
• Systems builder who builds protocols, workflows, and processes that can scale quality and performance from 50 staff to 500+ staff.
• Data-driven operator who sets goals, inspects results, and operationalizes improvements.
• Excellent communicator who builds trust with staff, Health Plans, and community partners.
• Health-plan/compliance and health policy familiarity
• Advanced training (Master’s in Social Work, Public Health, or related field); SUD/harm-reduction training, or clinical licensure (MD, DO, PA, NP, LCSW. LSW, RN) a plus.
• Comfortable spending significant time in the field.

The Opportunity

• We are hiring a Head of Product Design to lead and scale product design across Akido’s EMR and AI clinical tools. You will manage a small team while remaining hands-on in the most critical product initiatives.
• Sitting at the center of Product and Engineering, you will shape how user insight informs decisions, define the standards that guide execution, and ensure our products meet a high bar for clarity, efficiency, and trust in high-stakes clinical environments.
• We believe the way products are designed and built is changing rapidly. At Akido, we’re interested in building a modern design function that takes advantage of emerging tools - from AI-assisted prototyping to design systems that map directly to production components. This role will help define how design works in an AI-native product organization: shortening the path from concept to prototype to implementation, experimenting with new workflows and tools, and building systems that allow a small team to move with exceptional speed and clarity.

What you’ll do

Own UX Across EMR & AI Workflows

• Lead end-to-end design for core EMR and AI-powered clinical workflows.
• Translate complex clinical, regulatory, and operational requirements into clear, efficient interfaces that reduce cognitive load and improve workflow efficiency for providers.
• Design AI-assisted experiences that are transparent, trustworthy, and usable in real-world care settings.
• Use rapid prototyping and modern tooling to shorten the cycle between concept, validation, and engineering implementation.
• Maintain design quality through structured reviews and close implementation partnership with Engineering.

Establish Scalable Design Systems & Tooling

• Build and maintain a durable design system that supports velocity and coherence across EMR and AI products.
• Create consistency in designs and interaction patterns across multiple complex clinical workflows.
• Introduce tooling and automation that reduce friction between design and engineering
• Experiment with AI-assisted design workflows (e.g., rapid prototyping, design-to-code exploration, automated documentation), while maintaining a high bar for usability and safety.

Lead User Insight & Experience Strategy

• Partner with Product early in problem definition to surface workflow realities, usability risks, and unmet user needs.
• Lead design-focused user research initiatives across clinicians, care teams, and patients, and translate research into clear UX principles and experience direction.
• Define and track UX-focused success metrics such as workflow efficiency, error reduction, AI feature adoption, and provider satisfaction.
• Ensure experience coherence as the platform evolves across EMR and AI surfaces.

Lead & Develop the Design Function

• Manage and mentor our Product Designer and part-time Graphic Designer.
• Set clear expectations around craft, accountability, and collaboration.
• Raise the overall level of UX rigor across the organization.
• Define a roadmap for scaling product design as Akido grows.

Who you are

• 8+ years of product design experience, including meaningful time in startup or growth-stage environments.
• 3+ years managing designers.
• Experience building or evolving a design system.
• Experience designing complex, workflow-heavy products.
• Comfortable operating at both strategic and executional levels.

You are motivated by ownership and impact. You are comfortable working in environments where clarity must be created. You value craft and systems, but you also value speed and execution.

You bring humility, accountability, and a strong work ethic. You are deeply user-focused and care about building products that materially improve people’s lives.

You are also curious about emerging design tooling and AI-assisted workflows, and excited to experiment with ways they can improve product development speed, iteration cycles, and design quality.

Experience in healthcare is a strong plus; genuine interest in improving healthcare is essential.

Benefits

• Stock-options package
• Health benefits include medical, dental and vision
• 401K
• Long-term disability
• Unlimited PTO
• Life insurance
• Paid Leave Program

Why Join Us

Even if you don’t see the perfect role listed today, we’re always looking to connect with people who are:

• Builders at heart — curious, resourceful, and unafraid to reimagine outdated systems.

• Mission-driven — passionate about health equity, access, and measurable community impact.

• Technically sharp — whether you write code, analyze data, or design scalable operations, you bring clarity and rigor to your craft.

• Collaborative and kind — you care as much about the people you work with as the outcomes you deliver.

Joining our network ensures you’ll be among the first to hear about new roles across Engineering, Data, Product, Operations, Clinical, and Business teams as we grow.

What We Offer

• A high-impact environment where ideas move fast from concept to real-world application.

• Opportunity to work on cutting-edge technology transforming healthcare delivery.

• A mission-driven team grounded in empathy, accountability, and measurable outcomes.

• Comprehensive benefits, flexible PTO, and a remote-friendly culture.

How to Apply

If Akido’s mission resonates with you but you don’t see the right opening yet, we still want to hear from you.
Submit your resume here and tell us what kind of problems you’re excited to solve — whether it’s in engineering, clinical care, product, operations, or partnerships.

About the Role

We are looking for an experienced Physician Associate (Physician Assistant) to join Akido’s Street Medicine team in *San Francisco Bay Area and help redefine how healthcare is delivered to the most vulnerable populations. Street Medicine is rapidly becoming a specialty of its own, and at Akido you’ll be at the forefront of this change and combining hands-on care with our AI driven tools. This is a unique opportunity for a PA who values compassion, thrives in dynamic environments, and wants to make a measurable impact beyond the walls of traditional healthcare.

As a key member of our clinical team, you will provide high‑quality, evidence‑based care in ambulatory and community‑based settings, working alongside physicians, nurses, and care team members to achieve optimal patient outcomes. At this time, we are only considering clinicians with prior experience; new graduates are not eligible.

What You’ll Do

• Provide frontline care to patients experiencing homelessness, behavioral health challenges, serious mental illness, substance use disorders, and complex chronic conditions, including patients transitioning from incarceration.
• Manage diverse patient panels by delivering acute, chronic and preventative care directly in the field,
• Conduct patient assessment, gather histories, perform physical exams, order and interpret diagnostics, and prescribe treatment under physician supervision.
• Report to the supervising physician, working closely to address atypical and complex patient cases, while exercising independent judgement within state regulations and scope of practice.
• Design and implement care plans that support patients as they work toward stability and improved health outcomes.
• Collaborate daily with multidisciplinary team – physician, nurses, social workers, outreach staff to prioritize and coordinate care.
• Document all encounters to maintain accurate, up-to-date records for continuity of care.
• Other duties as assigned.

Qualifications

Who You Are:

• 2+ years of experience with and comfort working with CalAIM populations of focus (people experiencing homelessness, adults with SMI/SUD, adults transitioning from incarceration, adults with complex medical needs).
• Experience providing clinical care in street medicine or related settings (e.g., homeless shelters, outreach programs), with strong familiarity with Bay Area resources for underserved populations.
• Strong familiarity with San Francisco Bay Area resources, including medical, social, and community services for underserved populations.
• Comfortable providing direct care in outdoor, field-based settings, under dynamic and unpredictable conditions.
• Possess strong interpersonal and communication skills to understand and adjust effectively to patients’ needs and the surrounding community, while working collaboratively with members of the health care team, and the street-medicine professional network.
• Ability to travel up to 75% of work time: Valid CA Driver’s License, reliable and insured vehicle
• Ability to maintain independent clinical judgement within scope of practice and regulations, while recognizing when to involve a physician.
• Ability to lead, prioritize and analyze clinical workflows, objectives and team goals.
• Ability to direct and coordinate clinical support staff.

License, Certification, and Registration Requirements:

• Active, unrestricted California Physician Assistant License by the time of hire
• Successful completion of the Physician Assistant National Certificate Exam
• National Provider Identifier #
• DEA #
• Basic Life Support Certification

Preferred qualifications:

• Experience working with diverse and underserved populations.
• Familiarity with value‑based care models and team‑based practice.
• Bilingual abilities (Spanish or other languages).
• Bay Area residents preferred.

Why Join Us

• Clinical autonomy supported by a collaborative care team and advanced technology.
• Competitive compensation with performance support and professional development opportunities.
• Opportunity to impact the health of diverse populations in a dynamic, growth‑oriented organization.

Benefits:

• Medical, Dental Insurance and Vision Insurance
• 401(k) Retirement Plan
• Vacation Time, Sick Leave, Paid Holidays
• Life & AD&D Insurance
• HSA & FSA Options
• CME Allowance & Paid CME Leave
• Licensure Cost Coverage

Physical Demands:

Most work will be in the field working with CalAIM populations (people experiencing homelessness, adults with SMI/SUD, adults transitioning from incarceration, adults with complex medical needs). Will likely require substantial walking, standing, sitting in a car, and driving in various weather conditions.

Akido Labs, Inc. is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.

About the Role

We are seeking an experienced Physician (MD or DO) to join our Street Medicine Program in the San Francisco Bay Area and deliver high-quality, patient-centered care to underserved and unhoused populations. Street Medicine is an emerging specialty, and at Akido you will be at the forefront—combining hands-on clinical care with innovative, AI-driven tools. This role is ideal for a physician who values compassion, thrives in dynamic, community-based environments, and is motivated to make a meaningful impact beyond the walls of traditional healthcare settings.

In this role, you will provide evidence-based medical care in ambulatory and non-traditional settings, working closely with a multidisciplinary care team to address the complex medical and social needs of patients. The position emphasizes direct patient care, community engagement, and continuity of care across diverse environments. At this time, we are only considering clinicians with prior experience; new graduates are not eligible.

What You’ll Do

• Provide frontline care to patients experiencing homelessness, behavioral health challenges, serious mental illness, substance use disorders, and complex chronic conditions, including patients transitioning from incarceration.

• Manage diverse patient panels by delivering acute, chronic, preventative, and palliative care directly in the field.

• Conduct patient assessments, gather histories, perform physical exams, order and interpret diagnostics, and prescribe treatment in accordance with California Physician & Surgeon scope of practice.

• Collaborate closely with a multidisciplinary care team—including nurses, social workers, and outreach staff—to coordinate care for patients with complex and atypical needs.

• Design and implement care plans that support patients as they work toward stability, improved health outcomes, and symptom management.

• Provide clinical mentorship and guidance to other members of the care team.

• Engage in palliative or specialty-specific care planning for patients with serious or life-limiting illnesses.

• Document all encounters to maintain accurate, up-to-date records for continuity of care.

• Other duties as assigned.

Who You Are

• 2+ years of clinical experience providing care to underserved populations, including adults experiencing homelessness, adults with SMI/SUD, adults transitioning from incarceration, or adults with complex medical needs.

• Experience providing care in street medicine or related community-based settings (e.g., homeless shelters, outreach programs).

• Strong familiarity with Bay Area medical, social, and community-based resources for underserved populations.

• Comfortable providing direct care in outdoor, field-based settings under dynamic and unpredictable conditions.

• Strong interpersonal and communication skills, with the ability to adapt to patients’ needs while collaborating effectively with the care team.

• Ability to travel up to 75% of work time; valid California Driver’s License and access to a reliable, insured vehicle.

• Ability to exercise independent clinical judgment within scope of practice and applicable regulations.

• Ability to support, prioritize, and contribute to clinical workflows and care objectives in collaboration with the care team.

• Preferred: Bay Area residents who are familiar with local neighborhoods, transit, and community partners.

License, Certification, and Registration Requirements

• MD or DO degree

• Active, unrestricted California Physician & Surgeon license

• Board certification or eligibility (see below for specialties)

• DEA registration (or eligibility to obtain)

• National Provider Identifier (NPI) number

• Basic Life Support (BLS) certification

Preferred Specialties

• Family Medicine

• Internal Medicine

• Emergency Medicine

• Palliative Care

• Geriatrics

• Addiction Medicine / Pain Management

• Other specialties with experience in underserved or high-risk populations

Preferred Qualifications

• Experience working with diverse and underserved populations

• Familiarity with value-based care models and team-based practice

• Bilingual abilities (Spanish or other languages)

Why Join Us

• Clinical autonomy supported by a collaborative care team and advanced technology

• Competitive compensation with performance support and professional development opportunities

• Opportunity to impact the health of diverse populations in a dynamic, growth-oriented organization

Benefits

• Medical, Dental, and Vision Insurance

• 401(k) Retirement Plan

• Vacation Time, Sick Leave, Paid Holidays

• Life & AD&D Insurance

• HSA & FSA Options

• CME Allowance & Paid CME Leave

• Licensure Cost Coverage

Physical Demands

Most work will be in the field with CalAIM populations (people experiencing homelessness, adults with SMI/SUD, adults transitioning from incarceration, adults with complex medical needs). This role will likely require substantial walking, standing, sitting in a car, and driving in various weather conditions.

Akido Labs, Inc. is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.

The Opportunity

Akido is a rapidly growing organization with teams distributed globally across clinical care, technology, operations, and corporate functions. As an Operations Architect, your role is to build the stitching that keeps this complexity moving in rhythm by designing the shared systems, workflows, and tools that allow teams to operate effectively together. You will work across nearly every function at Akido from finance, HR, IT, legal, product, and operations, to create systems of working that meet the needs of different teams while maintaining clarity and consistency across the organization. A key part of the role will be implementing and driving adoption of company-wide productivity and AI tools that improve how teams access knowledge, collaborate, and execute work. This is a highly cross-functional role reporting to the Chief of Staff, ideal for someone who enjoys turning organizational complexity into clear, scalable operating systems.

What You'll Do

• Lead the rollout and adoption of company-wide AI productivity tools, including implementing new platforms, training teams on effective usage, and tracking adoption and impact across the organization.
• Partner with operational leaders across finance, HR, IT, and product to design and implement scalable internal processes and systems.
• Lead end-to-end implementation of internal tooling and operational infrastructure, from requirements definition to rollout and adoption.
• Build and maintain the company’s centralized operational knowledge base, including documentation systems, internal resources, and process libraries.
• Design and implement operational workflows such as procurement processes, contracting systems, onboarding infrastructure, and internal service requests.
• Work with subject matter experts to develop clear SOPs and playbooks that enable teams to execute consistently and scale operations.
• Evaluate build-vs-buy decisions for internal tools and lead implementation of selected systems across the organization.
• Identify opportunities to automate operational workflows using modern tools, integrations, and AI-enabled systems.
• Partner with IT and product teams to integrate operational systems into the broader company technology stack. 

Who you are

• 7+ years of professional experience in operations, program management, internal systems, or similar builder roles within fast-growing, complex organizations.
• Proven experience leading technology implementations end-to-end, from identifying operational needs and selecting tools to rollout, training, and driving adoption across teams.
• Experience implementing modern operational toolsets such as Notion, Google Enterprise, Microsoft 365, Asana, Jira, or similar systems (experience with some of these tools is expected, not necessarily all).
• Strong systems thinker who enjoys designing workflows, processes, and operating frameworks that help organizations move faster and reduce friction.
• Actively experimenting with LLMs and AI tools to improve personal productivity and operational workflows.
• Ideally has experience introducing or scaling AI-enabled productivity tools within an organization.
• Highly organized and detail-oriented with strong documentation skills and a commitment to operational clarity.
• Strong communicator who can translate technical concepts into practical workflows for non-technical teams.

Benefits

• Stock-options package
• Health benefits include medical, dental and vision
• 401K 
• Long-term disability
• Unlimited PTO
• Life insurance
• Paid Leave Program