Agility Robotics
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Technical Support Specialist
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Agility’s commercially deployed humanoids operate alongside teams in warehouses, manufacturing facilities, and distribution centers—tackling physically demanding and repetitive tasks while enabling workers to focus on higher-value work. With industry-leading safety standards and years of proven deployment data, we're pioneering a new era of automation that enhances human potential.
We are seeking a dedicated and proactive Technical Support Specialist to join our team in Pittsburgh. The ideal candidate will have a strong aptitude for customer interaction, excellent problem-solving skills, and a commitment to ensuring customer satisfaction.
Key Responsibilities:
- Respond, resolve and support external or internal customer issues. Investigates, analyzes, and solves customer technical or operational issues. Requires knowledge of Agility’s products and services.
- Provide outstanding customer support via phone, email, and other communication channels.
- Assist customers with troubleshooting technical issues related to our robotics products and services.
- Work closely with our engineering and technical teams to resolve complex customer inquiries in a timely manner.
- Document and track customer interactions and issue resolutions using our ticketing system.
- Collaborate with cross-functional teams to identify recurring issues and implement long-term solutions.
- Follow up with customers to ensure that their issues have been fully resolved and that they are satisfied with the outcome.
- Proactively identify opportunities to improve our products and services based on customer feedback.
Qualifications:
- Bachelor's degree or equivalent experience preferred.
- Strong interpersonal and communication skills, with the ability to effectively interact with customers of all technical backgrounds.
- Excellent problem-solving abilities and a proactive approach to issue resolution.
- Exceptional attention to detail and organizational skills.
- Ability to work independently and prioritize tasks in a fast-paced environment.
- Previous experience in customer support or a related field is a plus, but not required.
- Passion for robotics and technology is highly desirable.
This a hybrid position based out of one of our Pittsburgh, PA office.
The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to: job-related knowledge, skills, and experience. Agility Robotics is a multi-state employer and this salary range may not reflect positions who work in other locations. These ranges may be modified in the future.
In addition to base pay, our competitive total rewards package consists of the following for full-time employees:
- 401(k) Plan: Includes a 6% company match.
- Equity: Company stock options.
- Insurance Coverage: 100% company-paid medical, dental, vision, and short/long-term disability insurance for employees.
- Benefit Start Date: Eligible for benefits on your first day of employment.
- Well-Being Support: Employee Assistance Program (EAP).
- Time Off:
- Exempt Employees: Flexible, unlimited PTO and 10 company holidays, including a winter shutdown.
- Non-Exempt Employees: 10 vacation days, paid sick leave, and 10 company holidays, including a winter shutdown, annually.
- On-Site Perks: Catered lunches four times a week and a variety of healthy snacks and refreshments at our Salem and Pittsburgh locations.
- Parental Leave: Generous paid parental leave programs.
- Work Environment: A culture that supports flexible work arrangements.
- Growth Opportunities: Professional development and tuition reimbursement programs.
- Relocation Assistance: Provided for eligible roles.
- Annual Discretionary Bonus: Provided for eligible roles.
All of our roles are U.S.-based. Applicants must have current authorization to work in the United States.
Agility Robotics is committed to a work environment in which all individuals are treated with respect and dignity. Each individual has the right to work in a professional atmosphere that promotes equal employment opportunities and prohibits unlawful discriminatory practices, including harassment. Therefore, it is the policy of Agility Robotics to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Agility Robotics prohibits any such discrimination or harassment.
Agility Robotics does not accept unsolicited referrals from third-party recruiting agencies. We prioritize direct applicants and encourage all qualified candidates to apply directly through our careers page. If you are represented by a third party, your application may not be considered. To ensure full consideration, please apply directly.
Apply Now: https://grnh.se/b444bbd04us
Ready to apply?
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Pre-Sales Solutions Engineer
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Agility’s commercially deployed humanoids operate alongside teams in warehouses, manufacturing facilities, and distribution centers—tackling physically demanding and repetitive tasks while enabling workers to focus on higher-value work. With industry-leading safety standards and years of proven deployment data, we're pioneering a new era of automation that enhances human potential.
About The Role
As a Sales Solutions Engineer at Agility Robotics, you will play a critical role in accelerating the adoption of our humanoid robotic systems across enterprise customers. You will partner closely with the Sales, Product, and Field Engineering teams to engage strategic clients, scope complex deployments, and design integration solutions that showcase the full potential of Agility’s humanoid platforms.
You will leverage deep technical expertise across robotics, autonomy, and enterprise systems to influence customer architectures, drive solution design, and ensure successful onboarding and scaling of our technology in real-world environments. As a senior member of the team, you will act as a trusted technical advisor to both internal and external stakeholders, helping shape solution roadmaps and translating field insights into future product evolution.
About The Work
- Own technical discovery and solutioning with strategic enterprise clients: conduct deep dives into customer environments, operational workflows, and integration requirements for humanoid robotics applications (e.g., logistics, manufacturing, material handling).
- Act as the technical authority during pre-sales engagements: lead workshops, system demonstrations, proofs-of-concept, and technical evaluations to accelerate deal closure.
- Design and communicate integration architectures: build scalable deployment models, specifying hardware/software interfaces, perception and manipulation requirements, fleet management integration, and safety considerations.
- Collaborate with internal engineering and product teams to translate customer use cases, feature requests, and operational constraints into actionable feedback that informs product roadmap decisions.
- Lead technical solution proposals for RFPs and large-scale opportunities, ensuring high-quality responses across system capabilities (performance, compliance, data handling, reliability).
- Estimate technical effort for customizations, third-party integrations, and pilot programs, aligning with Delivery and Field Engineering on implementation resourcing.
- Serve as a technical mentor to more junior Solutions Engineers and Sales team members, helping uplift the technical acumen across the broader commercial organization.
- Ensure seamless post-sales transition by articulating customer-specific requirements, success criteria, and integration context to project execution teams.
- Advocate for customer success: support existing accounts with adoption of new platform features, system upgrades, and expansion opportunities.
About You
- 5–7 years of experience in a Solutions Engineer, Sales Engineer, Field Applications Engineer, or similar customer-facing technical role, preferably within robotics, autonomous systems, industrial automation, or enterprise hardware/software integration.
- Strong technical foundation, ideally across robotics concepts
- Experience designing or supporting real-world deployments of robotics systems/industrial automation in operational environments (e.g., warehouses, manufacturing plants, distribution centers).
- Proven ability to articulate complex technical solutions in simple, compelling terms to technical and non-technical audiences alike — supported by strong skills in architecture diagrams, systems design, and technical storytelling.
- Demonstrated strategic thinking and commercial awareness — ability to design solutions that balance technical rigor with business viability and operational scale.
- Hands-on experience building and delivering proof-of-concept projects, demos, or pilot programs for cutting-edge technology.
- Comfortable working in a fast-paced, ambiguous environment typical of emerging technologies.
- A working knowledge of CAD software (AutoCAD, etc)
- Ability to travel (~40–60%) for client meetings, deployments, and trade shows.
- Authorization to work in the USA
Location
- This is a fully remote role with the option to work hybrid if a commutable distance from our Salem, OR, Pittsburgh, PA, or Fremont, CA offices.
The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to: market location, job-related knowledge, skills, and experience. This range may change based on geographical location and may be modified in the future.
In addition to base pay, our competitive total rewards package consists of the following for full-time employees:
- 401(k) Plan: Includes a 6% company match.
- Equity: Company stock options.
- Insurance Coverage: 100% company-paid medical, dental, vision, and short/long-term disability insurance for employees.
- Benefit Start Date: Eligible for benefits on your first day of employment.
- Well-Being Support: Employee Assistance Program (EAP).
- Time Off:
- Exempt Employees: Flexible, unlimited PTO and 10 company holidays, including a winter shutdown.
- Non-Exempt Employees: 10 vacation days, paid sick leave, and 10 company holidays, including a winter shutdown, annually.
- On-Site Perks: Catered lunches four times a week and a variety of healthy snacks and refreshments at our Salem and Pittsburgh locations.
- Parental Leave: Generous paid parental leave programs.
- Work Environment: A culture that supports flexible work arrangements.
- Growth Opportunities: Professional development and tuition reimbursement programs.
- Relocation Assistance: Provided for eligible roles.
- Annual Discretionary Bonus: Provided for eligible roles.
All of our roles are U.S.-based. Applicants must have current authorization to work in the United States.
Agility Robotics is committed to a work environment in which all individuals are treated with respect and dignity. Each individual has the right to work in a professional atmosphere that promotes equal employment opportunities and prohibits unlawful discriminatory practices, including harassment. Therefore, it is the policy of Agility Robotics to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Agility Robotics prohibits any such discrimination or harassment.
Agility Robotics does not accept unsolicited referrals from third-party recruiting agencies. We prioritize direct applicants and encourage all qualified candidates to apply directly through our careers page. If you are represented by a third party, your application may not be considered. To ensure full consideration, please apply directly.
Apply Now: https://grnh.se/b444bbd04us
Ready to apply?
Apply to Agility Robotics
Senior Deployment Specialist
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Agility’s commercially deployed humanoids operate alongside teams in warehouses, manufacturing facilities, and distribution centers—tackling physically demanding and repetitive tasks while enabling workers to focus on higher-value work. With industry-leading safety standards and years of proven deployment data, we're pioneering a new era of automation that enhances human potential.
About The Role:
The Senior Deployment Specialist will be responsible for supporting the execution of Agility's deployment strategy as well as performing robot operation onsite, general repair, troubleshooting, and support roles. This includes all technical services (at both Agility and customer sites), facilitating success in the following areas: Deployment, Break-Fix Support, Help Desk services, and all areas that will be needed to achieve the objectives of the business, achieving year-on-year growth. The candidate is responsible for helping to define, implement, and monitor processes and procedures required for successful service delivery and fleet management.
The ideal candidate thrives under pressure and excels in high-stakes environments where plans may shift once onsite. They remain calm, adaptable, and solution-oriented when facing unexpected changes. This individual is confident working in the presence of executive leadership, media representatives, customers, and other high-profile stakeholders, maintaining professionalism and poise throughout. This position has great potential for advancement in a rapidly growing company.
About The Work:
- Support the day-to-day robot operations and service delivery for all robots including troubleshooting and repair
- Lead all robot activities for media events and customer demonstrations
- Support cross-functional teams to perform root cause analyses
- Gather metrics and KPI's for key elements to assess the quality of products and assist in operational process improvements
- Assist in the creation, implementation, and maintenance of cross-functional training, work instructions, best practices, and procedures to ensure consistency with customer needs, company goals, and industry best practices
- Identify and communicate resource needs and gaps for successful deployments
- Continually assess service performance levels and take timely action to remove performance barriers and reinforce procedures, policies, and guidelines
- Work with the engineering, service, and production teams to develop and manage preventative and predictive maintenance schedules including part consumption and order tracking along with long term forecasting
- Engage in cross-department communication to address emergent issues and service needs
- Support engineering and operations with testing and performance management
- Other activities as defined by manager to ensure successful deployments/events
- This remotely-based role requires extensive travel (75-100%).
About You:
- Bachelors degree or equivalent technical degree or experience
- Mechatronics troubleshooting, root causing, maintenance and repair
- Excellent hand tool skills
- Providing clear direction and detailed updates to management
- Operating in a fast-moving environment with tight deadlines
- Working both independently and collaboratively in a remote workforce environment
- Excellent analytical, verbal, written, and interpersonal communication skills
- Ability to follow cross departmental standard operating procedures
- Experience traveling independently
- Excellent customer communication skills
Bonus Points:
- Providing technical services to autonomous systems
- Experience with Jira and Confluence
- Experience with project improvement methodologies
- Proficiency in using Google Suite and the Linux Operating System
- Experience supporting high uptime (24/7), high-reliability systems in customer facilities
This is an onsite position at our Pittsburgh office.
The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to: job-related knowledge, skills, and experience. Agility Robotics is a multi-state employer and this salary range may not reflect positions who work in other locations. These ranges may be modified in the future.
In addition to base pay, our competitive total rewards package consists of the following for full-time employees:
- 401(k) Plan: Includes a 6% company match.
- Equity: Company stock options.
- Insurance Coverage: 100% company-paid medical, dental, vision, and short/long-term disability insurance for employees.
- Benefit Start Date: Eligible for benefits on your first day of employment.
- Well-Being Support: Employee Assistance Program (EAP).
- Time Off:
- Exempt Employees: Flexible, unlimited PTO and 10 company holidays, including a winter shutdown.
- Non-Exempt Employees: 10 vacation days, paid sick leave, and 10 company holidays, including a winter shutdown, annually.
- On-Site Perks: Catered lunches four times a week and a variety of healthy snacks and refreshments at our Salem and Pittsburgh locations.
- Parental Leave: Generous paid parental leave programs.
- Work Environment: A culture that supports flexible work arrangements.
- Growth Opportunities: Professional development and tuition reimbursement programs.
- Relocation Assistance: Provided for eligible roles.
- Annual Discretionary Bonus: Provided for eligible roles.
All of our roles are U.S.-based. Applicants must have current authorization to work in the United States.
Agility Robotics is committed to a work environment in which all individuals are treated with respect and dignity. Each individual has the right to work in a professional atmosphere that promotes equal employment opportunities and prohibits unlawful discriminatory practices, including harassment. Therefore, it is the policy of Agility Robotics to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Agility Robotics prohibits any such discrimination or harassment.
Agility Robotics does not accept unsolicited referrals from third-party recruiting agencies. We prioritize direct applicants and encourage all qualified candidates to apply directly through our careers page. If you are represented by a third party, your application may not be considered. To ensure full consideration, please apply directly.
Apply Now: https://grnh.se/b444bbd04us
Ready to apply?
Apply to Agility Robotics