At Affirm, our people are at the center of how we grow and operate globally. As a remote-first company, how we enable talent to live and work across location—while remaining compliant and scalable—is critical to our success. The Global Mobility team sits within People Operations and partners closely with Legal, Talent Acquisition, Total Rewards, and business leaders to design and deliver programs that enable global hiring, internal mobility, and long-term talent retention. We balance compliance with practical, business-friendly solutions that support Affirm’s growth and deliver an exceptional employee experience.

We are seeking a Senior Manager, Global Mobility to lead and evolve Affirm’s global mobility strategy—anchored in immigration as the core driver of this work, and complemented by remote work and global mobility programs. This role defines how Affirm hires, moves, and supports talent across borders. You will set the vision and build the frameworks that guide immigration sponsorship, remote work enablement, and temporary and permanent mobility, ensuring each is executed with clarity, consistency, and strong alignment to business priorities. Immigration is the largest and most critical component of this role. You will own a global immigration program with a significant focus on U.S. strategy, shaping sustainable, long-term pathways for talent while navigating an increasingly complex regulatory landscape.

As a senior leader in this space, you will operate at the intersection of business strategy, employee experience, and compliance. This role requires strong judgment, structured problem solving, and the ability to influence senior stakeholders. You will bring clarity to ambiguity, set direction in evolving areas, and translate complex regulatory requirements into scalable, practical solutions that support Affirm’s growth.

What You’ll Do:

• Strategy Ownership: Own and evolve Affirm’s global mobility strategy across immigration, remote work, and global assignments
• Policy & Framework Design: Establish globally consistent policies and decision frameworks for immigration, cross-border work, and permanent transfers, with appropriate local flexibility
• Operational Scale: Build scalable processes and tooling to support global mobility in a remote-first environment
• Compliance & Risk Mitigation: Partner with internal Legal and external counsel to deliver compliant, forward-looking immigration and mobility programs
• Leadership Advisory: Advise senior leaders on immigration, mobility, and location decisions, incorporating evolving regulatory requirements and impacts, and balancing business needs, cost, and employee experience
• Cross-Functional Partnership: Partner with Legal, Tax, Finance, Total Rewards, Payroll, Equity, and Talent to deliver aligned, business-relevant programs
• Vendor Management: Lead vendor strategy and optimize partnerships with immigration counsel and mobility providers
• Employee Experience & Communication: Translate complex requirements into clear, employee-friendly policies and guidance
• Change Management & Enablement: Drive adoption of mobility frameworks through stakeholder education and enablement
• Data & Insights: Establish and maintain reporting and analytics to track program effectiveness and inform decisions (e.g., timelines, SLAs, KPIs, compliance outcomes, employee experience)

What We Look For:

• 10–12+ years of experience in global mobility and immigration, with deep expertise in U.S. immigration
• Experience owning and evolving programs in a multi-jurisdiction, remote-first or distributed environment
• Strong understanding of immigration, employment, and remote work compliance considerations
• Demonstrated ability to operate at both strategic and operational levels
• Proven experience influencing cross-functional and senior stakeholders
• Strong judgment and ability to navigate ambiguity and complex tradeoffs
• Excellent communication skills, with the ability to translate complexity into clear, practical guidance
• Experience managing vendors and building and scaling programs

Pay Grade - M

Equity Grade - 6

Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.

Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)

CAN base pay range per year: $142,000 - $192,000

Please note that visa sponsorship is not available for this position.

#LI-Remote

At Affirm, our people are at the center of how we grow and operate globally. As a remote-first company, how we enable talent to live and work across location—while remaining compliant and scalable—is critical to our success. The Global Mobility team sits within People Operations and partners closely with Legal, Talent Acquisition, Total Rewards, and business leaders to design and deliver programs that enable global hiring, internal mobility, and long-term talent retention. We balance compliance with practical, business-friendly solutions that support Affirm’s growth and deliver an exceptional employee experience.

We are seeking a Senior Manager, Global Mobility to lead and evolve Affirm’s global mobility strategy—anchored in immigration as the core driver of this work, and complemented by remote work and global mobility programs. This role defines how Affirm hires, moves, and supports talent across borders. You will set the vision and build the frameworks that guide immigration sponsorship, remote work enablement, and temporary and permanent mobility, ensuring each is executed with clarity, consistency, and strong alignment to business priorities. Immigration is the largest and most critical component of this role. You will own a global immigration program with a significant focus on U.S. strategy, shaping sustainable, long-term pathways for talent while navigating an increasingly complex regulatory landscape.

As a senior leader in this space, you will operate at the intersection of business strategy, employee experience, and compliance. This role requires strong judgment, structured problem solving, and the ability to influence senior stakeholders. You will bring clarity to ambiguity, set direction in evolving areas, and translate complex regulatory requirements into scalable, practical solutions that support Affirm’s growth.

What You’ll Do:

• Strategy Ownership: Own and evolve Affirm’s global mobility strategy across immigration, remote work, and global assignments
• Policy & Framework Design: Establish globally consistent policies and decision frameworks for immigration, cross-border work, and permanent transfers, with appropriate local flexibility
• Operational Scale: Build scalable processes and tooling to support global mobility in a remote-first environment
• Compliance & Risk Mitigation: Partner with internal Legal and external counsel to deliver compliant, forward-looking immigration and mobility programs
• Leadership Advisory: Advise senior leaders on immigration, mobility, and location decisions, incorporating evolving regulatory requirements and impacts, and balancing business needs, cost, and employee experience
• Cross-Functional Partnership: Partner with Legal, Tax, Finance, Total Rewards, Payroll, Equity, and Talent to deliver aligned, business-relevant programs
• Vendor Management: Lead vendor strategy and optimize partnerships with immigration counsel and mobility providers
• Employee Experience & Communication: Translate complex requirements into clear, employee-friendly policies and guidance
• Change Management & Enablement: Drive adoption of mobility frameworks through stakeholder education and enablement
• Data & Insights: Establish and maintain reporting and analytics to track program effectiveness and inform decisions (e.g., timelines, SLAs, KPIs, compliance outcomes, employee experience)

What We Look For:

• 10–12+ years of experience in global mobility and immigration, with deep expertise in U.S. immigration
• Experience owning and evolving programs in a multi-jurisdiction, remote-first or distributed environment
• Strong understanding of immigration, employment, and remote work compliance considerations
• Demonstrated ability to operate at both strategic and operational levels
• Proven experience influencing cross-functional and senior stakeholders
• Strong judgment and ability to navigate ambiguity and complex tradeoffs
• Excellent communication skills, with the ability to translate complexity into clear, practical guidance
• Experience managing vendors and building and scaling programs

Pay Grade - M

Equity Grade - 9

Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.

Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)

USA base pay range (CA, WA, NY, NJ, CT) per year: $180,000 - $230,000

USA base pay range (all other U.S. states) per year: $160,000 - $210,000

Please note that visa sponsorship is not available for this position.

#LI-Remote

Affirm is building a centralized, scalable Employee Experience (EX) Hub to deliver consistent, high-quality support to employees globally. This role sits at the intersection of People Operations, employee experience, and AI enablement—defining how the People Team delivers support end-to-end. You’ll establish the knowledge foundation that powers this transformation, enabling self-service, AI-assisted support, and scalable service delivery across the organization.

This is a builder role for someone who can operate at both a strategic and executional level. You should be comfortable using AI-assisted workflows to accelerate the creation of systems and processes, while also willing to do the hands-on work required to make them real. This is not a pure thought leadership role—success will require both setting direction and directly driving outcomes. In the first year, the primary focus will be on consolidating and standardizing fragmented documentation as a foundation for future system and governance design. You will partner closely with Centers of Excellence (COEs) and subject matter experts (SMEs) across People and adjacent teams to gather dispersed content, eliminate duplication, implement consistent formatting standards, and validate accuracy. This work will establish a centralized, AI-ready knowledge ecosystem. Building on that foundation, you will design the systems, processes, and governance needed to translate consolidated knowledge into consistent, compliant, and high-quality employee support experiences. You will also shape how knowledge, tooling, and workflows integrate to enable a more modern and efficient People Ops function, ensuring employees receive the right information, at the right time, through the right channels.

What You'll Do:

• Build and own a centralized People knowledge ecosystem, including taxonomy, governance, and lifecycle management

• Establish AI-ready knowledge structures that enable automation, support accurate and compliant AI-assisted experiences, and define the future-state integration between knowledge, case management, and AI support systems.

• Design how knowledge, intake and support workflows work together to improve self-service and reduce manual case volume

• Partner on service model evolution, including triage, escalation, and knowledge-driven support design

• Evaluate and implement tools for knowledge management, search, and AI-enabled delivery to automate People inquiries and improve overall service delivery.

• Establish clear governance, guardrails, and risk mitigation frameworks for the use of AI within a regulated HR environment to manage both operational and regulatory risk.

• Establish measurement frameworks and use insights to continuously improve knowledge quality and support outcomes

• Lead cross-functional programs from planning through execution, driving alignment, delivery, and scalable implementation of systems and workflows

• Ensure readiness for new programs, policies, and regulatory changes through scalable enablement

What We Look For:

• Experience building or transforming knowledge management systems, service models, or shared services functions (0→1 or significant scale-up)

• Strong understanding of end-user experience in any domain required, with specific experience in People Operations, employee experience, or HR service delivery a plus

• Proven experience in AI-native workflows; specifically using AI to write scripts, structure complex data, and automate manual operations. You should be comfortable using agentic AI tools to bridge the gap between conceptual design and technical implementation. 

• Ability to operate strategically and execute operationally in a fast-paced, ambiguous environment

• Proven ability to lead cross-functional initiatives and influence stakeholders without direct authority

• Strong judgment in balancing innovation with risk, compliance, and employee impact

Affirm is building a centralized, scalable Employee Experience (EX) Hub to deliver consistent, high-quality support to employees globally. This role sits at the intersection of People Operations, employee experience, and AI enablement—defining how the People Team delivers support end-to-end. You’ll establish the knowledge foundation that powers this transformation, enabling self-service, AI-assisted support, and scalable service delivery across the organization.

This is a builder role for someone who can operate at both a strategic and executional level. You should be comfortable using AI-assisted workflows to accelerate the creation of systems and processes, while also willing to do the hands-on work required to make them real. This is not a pure thought leadership role—success will require both setting direction and directly driving outcomes. In the first year, the primary focus will be on consolidating and standardizing fragmented documentation as a foundation for future system and governance design. You will partner closely with Centers of Excellence (COEs) and subject matter experts (SMEs) across People and adjacent teams to gather dispersed content, eliminate duplication, implement consistent formatting standards, and validate accuracy. This work will establish a centralized, AI-ready knowledge ecosystem. Building on that foundation, you will design the systems, processes, and governance needed to translate consolidated knowledge into consistent, compliant, and high-quality employee support experiences. You will also shape how knowledge, tooling, and workflows integrate to enable a more modern and efficient People Ops function, ensuring employees receive the right information, at the right time, through the right channels.

What You'll Do:

• Build and own a centralized People knowledge ecosystem, including taxonomy, governance, and lifecycle management

• Establish AI-ready knowledge structures that enable automation, support accurate and compliant AI-assisted experiences, and define the future-state integration between knowledge, case management, and AI support systems.

• Design how knowledge, intake and support workflows work together to improve self-service and reduce manual case volume

• Partner on service model evolution, including triage, escalation, and knowledge-driven support design

• Evaluate and implement tools for knowledge management, search, and AI-enabled delivery to automate People inquiries and improve overall service delivery.

• Establish clear governance, guardrails, and risk mitigation frameworks for the use of AI within a regulated HR environment to manage both operational and regulatory risk.

• Establish measurement frameworks and use insights to continuously improve knowledge quality and support outcomes

• Lead cross-functional programs from planning through execution, driving alignment, delivery, and scalable implementation of systems and workflows

• Ensure readiness for new programs, policies, and regulatory changes through scalable enablement

What We Look For:

• Experience building or transforming knowledge management systems, service models, or shared services functions (0→1 or significant scale-up)

• Strong understanding of end-user experience in any domain required, with specific experience in People Operations, employee experience, or HR service delivery a plus

• Proven experience in AI-native workflows; specifically using AI to write scripts, structure complex data, and automate manual operations. You should be comfortable using agentic AI tools to bridge the gap between conceptual design and technical implementation. 

• Ability to operate strategically and execute operationally in a fast-paced, ambiguous environment

• Proven ability to lead cross-functional initiatives and influence stakeholders without direct authority

• Strong judgment in balancing innovation with risk, compliance, and employee impact