Affinity is a relationship intelligence platform that helps dealmakers find, manage, and close more deals by using the power of their network. Investors, dealmakers, and operators rely on us to turn relationship signals into action. Design is core to how we deliver on that promise.

As our Director of Product Design, you'll lead and grow our product design team, set the bar for design and research, and partner closely with Product and Engineering leadership on product vision and strategy to shape what Affinity becomes over the next several years. You'll report directly to the SVP of Product.

This is a pivotal moment for design at Affinity. We're rethinking how AI shows up across the product, expanding into new market segments, and raising our standards for quality and execution. We need a design leader with a strong point of view on craft, on team, and on how the discipline itself is evolving.

What you'll do:

• Build and lead a high-performing product design team: hire, coach, and grow designers as the team scales.
• Set and uphold the bar for craft and quality. Define what "great" looks like at Affinity, and hold the team to it across every surface we ship.
• Partner with Product and Engineering leadership on strategy, roadmap, and the operating model that gets us to durable outcomes.
• Bring a clear point of view on how design practice is changing in AI-native products. Translate that into how the team works, what we ship, and how we measure quality.
• Own the end-to-end design experience across our enterprise product surface, from core CRM workflows to mobile to MCP to new product areas.
• Establish processes and rituals that enable the team to move quickly without compromising on quality.
• Serve as a senior leader at Affinity, contributing to strategic planning beyond the design function.

What we're looking for:

• 10+ years in product design, with at least 7 years building, coaching, and leading high-performing design and UX teams.
• A strategic mindset. You can connect design decisions to business outcomes, weigh trade-offs across short and long horizons, and influence company strategy.
• A clear, considered perspective on design craft and how it's evolving with AI. You've thought carefully about what changes when AI is a primary surface, what doesn't, and where the craft bar should sit.
• Deep experience designing enterprise software. You understand the workflows, complexity, and stakes of building for professional users.
• Demonstrated taste and craft in interaction design, visual design, research, and product thinking, backed by a portfolio of work you've shipped or led.
• A track record of partnering closely with Product and Engineering leaders on both strategy and execution.
• Strong written and verbal communication. You can rally a team, influence peers, and represent design clearly to non-designers.
• High empathy as a manager. You build trust, give direct feedback, and grow people.

A note on qualifications:

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. At Affinity, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t perfectly align with the qualifications above, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

How we work:

Our culture is a key part of how we operate as well as our hiring process:

• We iterate quickly. As such, you must be comfortable embracing ambiguity, be able to cut through it and deliver incremental value to our customers each sprint.
• We are candid, transparent, and speak our minds while simultaneously caring personally with each person we interact with. 
• We make data-driven decisions and make the best decision for the moment based on the information available.

If you'd like to learn more about our values, click here.

Work Location: San Francisco, New York, or US Remote (Affinity is registered to employ in certain U.S. states)

For those located in San Francisco or New York, for this role we're embracing a hub-hybrid model, designed to balance flexibility with meaningful in-person collaboration. Team members within commuting distance are expected in-office 2–3 days per week, typically Tuesday through Thursday. We believe great things happen when people come together intentionally to connect, create, and build momentum as a team.

What you'll enjoy at Affinity:

• We live our values: As owners, we take pride in everything we do. We embrace a growth mindset, engage in respectful candor, act as playmakers, and "taste the soup" by diving deep into experiences to create the best outcomes for our colleagues and clients.
• Health Benefits: We cover your medical, dental, and vision insurance premiums with comprehensive PPO, HDHP and HMO options (in CA), and offer flexible personal & sick days to support your well-being.
• Retirement Planning: We offer a 401(k) plan to help you plan for your future.
• Learning & Development: We provide an annual education budget and a comprehensive L&D program.
• Wellness Support: We reimburse monthly for things like home internet, meals, and wellness memberships/equipment to support your overall health and happiness.
• Team Connection: Virtual team-building activities and socials to keep our team connected, because building strong relationships is key to success.

Please note that the role compensation details below reflect the base salary only and do not include any equity or benefits. This represents the salary range that Affinity believes, in good faith, at the time of this posting, that it will pay for the posted job.

A reasonable estimate of the current range is $191,520 to $277,200 USD. Within the range, individual pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant. 

Affinity is a relationship intelligence platform that helps dealmakers find, manage, and close more deals by using the power of their network. Investors, dealmakers, and operators rely on us to turn relationship signals into action. Design is core to how we deliver on that promise.

As our Director of Product Design, you'll lead and grow our product design team, set the bar for design and research, and partner closely with Product and Engineering leadership on product vision and strategy to shape what Affinity becomes over the next several years. You'll report directly to the SVP of Product.

This is a pivotal moment for design at Affinity. We're rethinking how AI shows up across the product, expanding into new market segments, and raising our standards for quality and execution. We need a design leader with a strong point of view on craft, on team, and on how the discipline itself is evolving.

What you'll do:

• Build and lead a high-performing product design team: hire, coach, and grow designers as the team scales.
• Set and uphold the bar for craft and quality. Define what "great" looks like at Affinity, and hold the team to it across every surface we ship.
• Partner with Product and Engineering leadership on strategy, roadmap, and the operating model that gets us to durable outcomes.
• Bring a clear point of view on how design practice is changing in AI-native products. Translate that into how the team works, what we ship, and how we measure quality.
• Own the end-to-end design experience across our enterprise product surface, from core CRM workflows to mobile to MCP to new product areas.
• Establish processes and rituals that enable the team to move quickly without compromising on quality.
• Serve as a senior leader at Affinity, contributing to strategic planning beyond the design function.

What we're looking for:

• 10+ years in product design, with at least 7 years building, coaching, and leading high-performing design and UX teams.
• A strategic mindset. You can connect design decisions to business outcomes, weigh trade-offs across short and long horizons, and influence company strategy.
• A clear, considered perspective on design craft and how it's evolving with AI. You've thought carefully about what changes when AI is a primary surface, what doesn't, and where the craft bar should sit.
• Deep experience designing enterprise software. You understand the workflows, complexity, and stakes of building for professional users.
• Demonstrated taste and craft in interaction design, visual design, research, and product thinking, backed by a portfolio of work you've shipped or led.
• A track record of partnering closely with Product and Engineering leaders on both strategy and execution.
• Strong written and verbal communication. You can rally a team, influence peers, and represent design clearly to non-designers.
• High empathy as a manager. You build trust, give direct feedback, and grow people.

A note on qualifications:

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. At Affinity, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t perfectly align with the qualifications above, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

How we work:

Our culture is a key part of how we operate as well as our hiring process:

• We iterate quickly. As such, you must be comfortable embracing ambiguity, be able to cut through it and deliver incremental value to our customers each sprint.
• We are candid, transparent, and speak our minds while simultaneously caring personally with each person we interact with. 
• We make data-driven decisions and make the best decision for the moment based on the information available.

If you'd like to learn more about our values, click here.

What you'll enjoy at Affinity:

• We live our values: As owners, we take pride in everything we do. We embrace a growth mindset, engage in respectful candor, act as playmakers, and "taste the soup" by diving deep into experiences to create the best outcomes for our colleagues and clients.
• Health Benefits: We cover both you and your dependents' extended health benefit premiums and offer flexible personal & sick days to support your well-being.
• Retirement Planning: We offer an RRSP plan to help you plan for your future.
• Learning & Development: We provide an annual education budget and a comprehensive L&D program.
• Wellness Support: We reimburse monthly for things like home internet, meals, and wellness memberships/equipment to support your overall health and happiness.
• Team Connection: Virtual team-building activities and socials to keep our team connected, because building strong relationships is key to success.

Please note that the role compensation details below reflect the base salary only and do not include any equity or benefits. This represents the salary range that Affinity believes, in good faith, at the time of this posting, that it will pay for the posted job.

A reasonable estimate of the current range is $168,000 to $210,000 CAD. Within the range, individual pay depends on various factors, including geographical location and review of experience, knowledge, skills, and abilities of the applicant. 

At Affinity, we may use artificial intelligence (AI) tools as part of our recruitment process to help screen and evaluate candidate applications. While AI assists our hiring team in managing applications efficiently, it never replaces decisions made by real people. We are committed to fair and transparent hiring practices, and our AI tools are regularly monitored to ensure they support - not replace - human judgment. 

Additional Information:

• This job posting represents an active vacancy that we are currently seeking to fill.

With our growing customer base and our expansion into new markets and use cases, we have more to build than ever at Affinity as we execute on our vision to put relationship intelligence at every professional's fingertips.

Reporting to the Sr Engineering Manager, as a Software Engineer II, you'll have the opportunity to push our product in new directions while also shaping the next iterations of the features our customers already love. You'll define the future of core pieces of our backend across areas like our data model, as well as core pieces of our frontend, like design systems or rich visualizations. From front-end usability to back-end algorithms, async workers to scalable applications, you'll hone your skills across multiple domains while helping to drive forward the Affinity product and vision.

Location: Toronto, Ontario

In this role, you will:

• Own product areas that are critical to the success of our customers and our business
• Collaborate with world-class engineering, product, and design teams -- you'll have the opportunity to learn from a wide variety of experiences and, of course, to share your own
• Grow your expertise and fluency with core pieces of technology across the full application stack

Qualifications

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. At Affinity, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t perfectly align with the qualifications below, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

• You take pride in delivering high-quality and powerful products to customers while also championing technical excellence
• You have 3+ years of experience as a full-stack software engineer, including familiarity with the different pieces of technology involved in building modern web applications
• Experience applying AI tools and best practices to enhance efficiency, code quality and delivery of business objectives.
• You have experience writing server-side code leveraging modern OOP practices, ideally using Ruby and PostgreSQL
• You have experience building interfaces with React and modern component-based interfaces
• You have a strong understanding of relational databases and the ability to design and implement systems that scale and avoid performance bottlenecks
• You’re eager to contribute your ideas and experiences to help Affinity continuously improve as a product and as a company.

Tech stack

Our platform is built with React and TypeScript on the front end, and with Ruby and PostgreSQL on the back end. Our infrastructure is hosted by AWS and runs on Kubernetes.

How we work:

Our culture is a key part of how we operate as well as our hiring process:

• We iterate quickly. As such, you must be comfortable embracing ambiguity, be able to cut through it, and deliver incremental value to our customers each sprint.
• We are candid, transparent, and speak our minds while simultaneously caring personally with each person we interact with. 
• We make data driven decisions and make the best decision for the moment based on the information available.

If you’d want to learn more about our values click here.

What you'll enjoy at Affinity:

• We live our values: As owners, we take pride in everything we do. We embrace a growth mindset, engage in respectful candor, act as playmakers, and "taste the soup" by diving deep into experiences to create the best outcomes for our colleagues and clients.
• Health Benefits: We cover both you and your dependents' extended health benefit premiums and offer flexible personal & sick days to support your well-being.
• Retirement Planning: We offer an RRSP plan to help you plan for your future.
• Learning & Development: We provide an annual education budget and a comprehensive L&D program.
• Wellness Support: We reimburse monthly for things like home internet, meals, and wellness memberships/equipment to support your overall health and happiness.
• Team Connection: Virtual team-building activities and socials to keep our team connected, because building strong relationships is key to success.

Please note that the role compensation details below reflect the base salary only and do not include any equity or benefits. This represents the salary range that Affinity believes, in good faith, at the time of this posting, that it will pay for the posted job. 

A reasonable estimate of the current range is $104,000 to $130,000 CAD. Within the range, individual pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant. 

At Affinity, we may use artificial intelligence (AI) tools as part of our recruitment process to help screen and evaluate candidate applications. While AI assists our hiring team in managing applications efficiently, it never replaces decisions made by real people. We are committed to fair and transparent hiring practices, and our AI tools are regularly monitored to ensure they support—not replace—human judgment. 

Additional Information:

• This job posting represents an active vacancy that we are currently seeking to fill.

Affinity is a relationship intelligence platform that helps dealmakers find, manage, and close more deals by leveraging the power of their network. We use technology to amplify human relationships by providing data and insights that enable people to connect and take action with confidence. At Affinity, you'll have the opportunity to fundamentally change the way people leverage their relationships to do business.

As a Senior Product Manager, you'll be part of a talented team of PMs owning product definition, development, and strategy for the CRM product, Affinity's core and most highly-used product. You'll define the product roadmap for your area of ownership and collaborate with cross-functional teams throughout the product development lifecycle, conducting user research, leading teams through design and engineering sprints, defining and studying analytics, and shipping Affinity's next great idea.

In this role, you'll own a wide, business-critical set of capabilities at the heart of Affinity's CRM, the tools that dealmakers use every day to source, track, and close their most important deals. You'll be accountable for a large, mature surface area while driving what may be the most exciting AI opportunity in the product: building on Affinity's foundation as a self-building CRM to deliver the kind of ambient, AI-driven intelligence that dealmakers are increasingly expecting. The role demands flexibility, tailoring solutions across multiple personas and markets as Affinity continues to expand. This is a high-impact, high-complexity ownership area at the center of Affinity's CRM experience.

You’re excited about this opportunity because you will: 

• Foster a deep understanding of our core markets and customer needs through research, data analysis, and engagement with sales, marketing, customer success and direct customer interactions.
• Lead deep dives into user needs and product analytics to collaborate on and define Affinity's CRM product roadmap.
• Develop product strategy for your ownership area, including business cases, high level use cases, technical requirements, and potential revenue and ROI.
• Champion your positions as a strategic leader.
• Drive research and definition to translate product strategy into detailed requirements for prototyping and development.
• Partner closely with design and engineering to lead discovery, definition, design and delivery plans, maintain the backlog and drive the roadmap.
• Collaborate closely with engineering, design, marketing, customer success and sales teams on the development, QA and release of new features.
• Analyze customer feedback and new product ideas.
• Identify and define opportunities where AI can meaningfully improve core CRM workflows, from automation intelligence to AI-assisted data management, and collaborate with Affinity's dedicated AI teams to bring those ideas to life.
• Contribute to a product team culture of craft and continuous growth, including an enthusiasm for how AI is changing the way great PMs think, work, and build.

We’re excited about you because you have: 

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. At Affinity, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t perfectly align with the qualifications above, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

• 4+ years of product management experience at a SaaS company (enterprise software experience a plus).
• Experience working with engineering and design teams end-to-end to drive business impact.
• Experience working on complex products to create simple, easy to understand solutions.
• Experience managing complex product modernizations or platform migrations, maintaining user continuity while driving architectural evolution.
• Strong communication skills that foster cross-team collaboration and ensure alignment on key outcomes and objectives.
• Deep understanding and empathy for users.
• A proven track record of design thinking and ruthless prioritization.
• A proven track record of solving complex user problems to drive a measurable outcome.
• Experience thinking about how AI can improve product workflows, reduce friction, or unlock new user behaviors, whether through prior AI feature ownership, close collaboration with AI/ML teams, or strong intuition for where AI creates genuine value vs. noise.
• A passion for Affinity and the problems we are solving.

How we work:

Our culture is a key part of how we operate as well as our hiring process:

• We iterate quickly. As such, you must be comfortable embracing ambiguity, be able to cut through it, and deliver incremental value to our customers each sprint.
• We are candid, transparent, and speak our minds while simultaneously caring personally with each person we interact with.
• We make data-driven decisions and make the best decision for the moment based on the information available.

Learn more about our values

Work Location: San Francisco, New York, or US Remote (Affinity is registered to employ in certain U.S. states)

For those located in San Francisco or New York, for this role we're embracing a hub-hybrid model, designed to balance flexibility with meaningful in-person collaboration. Team members within commuting distance are expected in-office 2–3 days per week, typically Tuesday through Thursday. We believe great things happen when people come together intentionally to connect, create, and build momentum as a team.

What you'll enjoy at Affinity:

• We live our values: As owners, we take pride in everything we do. We embrace a growth mindset, engage in respectful candor, act as playmakers, and "taste the soup" by diving deep into experiences to create the best outcomes for our colleagues and clients.
• Health Benefits: We cover your medical, dental, and vision insurance premiums with comprehensive PPO, HDHP and HMO options (in CA), and offer flexible personal & sick days to support your well-being.
• Retirement Planning: We offer a 401(k) plan to help you plan for your future.
• Learning & Development: We provide an annual education budget and a comprehensive L&D program.
• Wellness Support: We reimburse monthly for things like home internet, meals, and wellness memberships/equipment to support your overall health and happiness.
• Team Connection: Virtual team-building activities and socials to keep our team connected, because building strong relationships is key to success.

Please note that the role compensation details below reflect the base salary only and do not include any equity or benefits. This represents the salary range that Affinity believes, in good faith, at the time of this posting, that it will pay for the posted job.

A reasonable estimate of the current range is $159,600 to $231,000 USD. Within the range, individual pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant. 

With our growing customer base and our expansion into new markets and use cases, we have more to build than ever at Affinity as we execute on our vision to put relationship intelligence at every professional's fingertips.

Reporting to the VP of Engineering, you will be leading a team that drives the platform’s Relationship Intelligence engine, which is the core engine that enables Affinity’s users to unlock the power of their network. This is a high-scale and complex domain that handles ingestion and processing of billions of interactions, and distills them to actionable insights and visualizations that drive dealmaking for users. You will help define the technical roadmap and implementation for the future of our product and guide the team to build scalable features and functionality end-to-end. This is a hands-on role; in addition to leading the team, you'll also be an active contributor.

Location: Toronto, Ontario

What you’ll be doing:

• Through cross-team collaboration with Product Management and Design, define the roadmap that makes up the Relationship Intelligence engine and features.
• Lead, coach, mentor and inspire a team that owns applications that are critical to the success of our customers and our business.
• Own the delivery of a delightful, reliable platform and user experience to our users around the world through rapid cycles of development and iteration.
• Lead Agile processes like daily standups, sprint plannings, demos and retrospectives.
• Champion AI tools and best practices, keeping current with the rapidly changing landscape, in order to enable high degrees of team efficiency and output, and create a learning environment for team members to continuously develop skills.
• Be an active contributor. You’ll have the time to build meaningful features alongside your team.
• Drive complex technical, architecture, design, and product discussions.
• Identify and fill gaps on the team, and create the processes necessary for the team’s success.
• Scale the team by hiring additional talented engineers to provide the necessary velocity to meet the team’s goals.

Qualifications

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. At Affinity, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t perfectly align with the qualifications above, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Required:

• You have 8+ years of experience working in a full-stack software engineering role, building scalable web applications with large volumes of data and rich visualizations.
• You have 3+ years in an engineering management role or technical leadership role, providing mentorship and coaching in a formal setting.  
• You have experience leading high-performing engineering teams.
• You have experience working with complex SaaS platforms.
• You have excellent communication skills.
• You take pride in delivering an exceptionally high-quality product in terms of the functionality you provide to consumers, as well as the platform’s overall performance and reliability.
• You are passionate about helping engineers at all levels develop new skills and advance their careers. 
• You're excited to work collaboratively within engineering and across functional teams.
• You’re eager to contribute your ideas and experiences to help Affinity continuously improve as a product and company.

Nice to have:

• Experience working with Ruby, React, TypeScript or Postgres.
• Experience working with CRM-type applications and high scale data model design
• Experience building data-intensive applications.

Tech stack

Our platform is built with React and TypeScript on the front end, and with Ruby and Postgres on the back end. Our infrastructure is hosted by AWS and runs on Kubernetes. 

What you’ll enjoy at Affinity:

• We live our values: As owners, we take pride in everything we do. We embrace a growth mindset, engage in respectful candor, act as playmakers, and "taste the soup" by diving deep into experiences to create the best outcomes for our colleagues and clients.
• Health Benefits: We cover both you and your dependents' extended health benefit premiums and offer flexible personal & sick days to support your well-being.
• Retirement Planning: We offer an RRSP plan to help you plan for your future.
• Learning & Development: We provide an annual education budget and a comprehensive L&D program.
• Wellness Support: We reimburse monthly for things like home internet, meals, and wellness memberships/equipment to support your overall health and happiness.
• Team Connection: Virtual team-building activities and socials to keep our team connected, because building strong relationships is key to succes.

Please note that the role compensation details below reflect the base salary only and do not include any equity, or benefits. This represents the salary range that Affinity believes, in good faith, at the time of this posting, that it will pay for the posted job. 

A reasonable estimate of the current range is $176,000 to $220,000 CAD. Within the range, individual pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant.

At Affinity, we may use artificial intelligence (AI) tools as part of our recruitment process to help screen and evaluate candidate applications. While AI assists our hiring team in managing applications efficiently, it never replaces decisions made by real people. We are committed to fair and transparent hiring practices, and our AI tools are regularly monitored to ensure they support—not replace—human judgment. 

Additional Information:

• This job posting represents an active vacancy that we are currently seeking to fill.

Affinity is the relationship intelligence platform built for the way private equity, venture capital, and growth equity firms actually work. Our customers don't just need a CRM, they need a system that understands their network, surfaces the right relationships at the right time, and turns proprietary deal flow into a competitive advantage.

As a Solutions Engineer, you sit at the center of that story. You're the person who makes the complex feel simple by translating Affinity's platform capabilities into clear, compelling narratives for PE and VC deal teams, while ensuring every proof of concept, integration, and technical conversation moves a deal forward.

You'll report to the Manager of Solutions Engineering and work closely with AEs, Customer Success, Product, and Engineering. SEs act as the connective tissue across the go-to-market organization.

What You'll Do

Technical Pre-Sales

• Own the technical sales motion for Growth, Mid-Market, and Strategic opportunities from first demo to signed contract.
• Deliver differentiated, persona-driven demos for PE/VC deal teams that connect Affinity's capabilities to how they source, manage, and close deals.
• Lead discovery conversations to uncover technical requirements, integration needs, and security considerations early in the sales cycle.
• Respond to RFPs and RFIs with crisp, accurate, and compelling content that reflects our platform's true strengths.
• Partner with AEs to shape deal strategy, influence qualification, and accelerate technical win decisions.
• Handle technical objections with confidence, using a command of our product, integrations, and competitive positioning.

Proof of Value (POV) Execution

• Design and lead structured POV engagements that demonstrate measurable business impact.
• Define success criteria upfront with champions and economic buyers; hold both sides accountable throughout.
• Collaborate with Professional Services on complex integration scoping and implementation planning.
• Maintain clear project momentum using Mutual Action Plans (MAPs) and consistent stakeholder communication.
• Use POV outcomes to build references, case studies, and repeatable playbooks for the broader SE team.

Information Security & Data Privacy

• Serve as the security expert for pre-sales by completing InfoSec questionnaires, navigating compliance conversations, and representing our Trust posture with confidence.
• Engage with C-level technical stakeholders on system architecture, data privacy, SSO/IDP configurations, and security policies.
• Translate complex security requirements into clear responses that build buyer trust without stalling deals.

SE Team Contributions

• Contribute to and improve team-wide SE assets: demo scripts, battlecards, integration guides, and objection-handling frameworks.
• Share deal insights, product gaps, and competitive intelligence that feed back into product roadmap and GTM strategy.
• Help raise the bar across the team.

What You Bring

Required

• Familiarity with private equity, venture capital, or financial services with a clear understanding of how deal teams operate and what they care about.
• 1+ years in a Solutions Engineering, Sales Engineering, or technical pre-sales role ideally at a B2B SaaS company.
• A track record of owning the technical sales motion: demos, POCs, RFPs, and security reviews.
• Fluency in SSO and IDP technologies (SAML, OAuth, SCIM).
• Experience navigating InfoSec questionnaires and compliance conversations in enterprise sales cycles.
• Exceptional communication skills. You can command a room with a CFO or dig into API architecture with a developer.
• Strong discovery instincts and comfort with value-based selling frameworks (Command of the Message, MEDDIC or similar).
• A degree in Computer Science, finance, or equivalent practical experience.

Nice to Have

• Hands-on experience with APIs and integrations. You can read API docs, scope integrations, and speak fluently with technical buyers.
• Salesforce Admin certification or meaningful hands-on SFDC experience.
• A background in security, compliance, or data privacy.
• Experience working with or demoing relationship intelligence, CRM, or data enrichment platforms.

What you’ll enjoy at Affinity

• We live our values as playmakers who are obsessed with learning, care personally about our colleagues and clients, are radically open-minded, and take pride in everything we do.
• We pay your medical, dental, and vision insurance with comprehensive PPO and HMO plans. And provide flexible personal & sick days. We want our team to be happy and healthy :) 
• We offer a 401k plan to help you plan for retirement.
• We provide an annual budget for you to spend on education and offer a comprehensive L&D program – after all, one of our core values is that we’re #obsessedwithlearning! 
• We support our employee’s overall health and well-being and reimburse monthly for things such as; Transportation, Home Internet, Meals, and Wellness memberships/equipment.
• Virtual team building and socials. Keeping people connected is essential.
  

Please note that the role compensation details below reflect the base salary only and do not include any variable pay, equity, or benefits. This represents the salary range that Affinity believes, in good faith, at the time of this posting, that it will pay for the posted job.  

A reasonable estimate of the current range is $123,000 to $154,000 USD Base. In addition, this position is also eligible to receive Commission based on sales targets. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training. 

Affinity is a relationship intelligence platform that helps dealmakers find, manage, and close more deals by leveraging the power of their network. We use technology to amplify human relationships by providing data and insights that enable people to connect and take action with confidence. At Affinity, you'll have the opportunity to fundamentally change the way people leverage their relationships to do business.

As a Senior Product Manager, you'll be part of a talented team of PMs owning product definition, development, and strategy for the CRM product, Affinity's core and most highly-used product. You'll define the product roadmap for your area of ownership and collaborate with cross-functional teams throughout the product development lifecycle, conducting user research, leading teams through design and engineering sprints, defining and studying analytics, and shipping Affinity's next great idea.

In this role, you'll own a wide, business-critical set of capabilities at the heart of Affinity's CRM, the tools that dealmakers use every day to source, track, and close their most important deals. You'll be accountable for a large, mature surface area while driving what may be the most exciting AI opportunity in the product: building on Affinity's foundation as a self-building CRM to deliver the kind of ambient, AI-driven intelligence that dealmakers are increasingly expecting. The role demands flexibility, tailoring solutions across multiple personas and markets as Affinity continues to expand. This is a high-impact, high-complexity ownership area at the center of Affinity's CRM experience.

You’re excited about this opportunity because you will: 

• Foster a deep understanding of our core markets and customer needs through research, data analysis, and engagement with sales, marketing, customer success and direct customer interactions.
• Lead deep dives into user needs and product analytics to collaborate on and define Affinity's CRM product roadmap.
• Develop product strategy for your ownership area, including business cases, high level use cases, technical requirements, and potential revenue and ROI.
• Champion your positions as a strategic leader.
• Drive research and definition to translate product strategy into detailed requirements for prototyping and development.
• Partner closely with design and engineering to lead discovery, definition, design and delivery plans, maintain the backlog and drive the roadmap.
• Collaborate closely with engineering, design, marketing, customer success and sales teams on the development, QA and release of new features.
• Analyze customer feedback and new product ideas.
• Identify and define opportunities where AI can meaningfully improve core CRM workflows, from automation intelligence to AI-assisted data management, and collaborate with Affinity's dedicated AI teams to bring those ideas to life.
• Contribute to a product team culture of craft and continuous growth, including an enthusiasm for how AI is changing the way great PMs think, work, and build.

We’re excited about you because you have: 

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. At Affinity, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t perfectly align with the qualifications above, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

• 4+ years of product management experience at a SaaS company (enterprise software experience a plus).
• Experience working with engineering and design teams end-to-end to drive business impact.
• Experience working on complex products to create simple, easy to understand solutions.
• Experience managing complex product modernizations or platform migrations, maintaining user continuity while driving architectural evolution.
• Strong communication skills that foster cross-team collaboration and ensure alignment on key outcomes and objectives.
• Deep understanding and empathy for users.
• A proven track record of design thinking and ruthless prioritization.
• A proven track record of solving complex user problems to drive a measurable outcome.
• Experience thinking about how AI can improve product workflows, reduce friction, or unlock new user behaviors, whether through prior AI feature ownership, close collaboration with AI/ML teams, or strong intuition for where AI creates genuine value vs. noise.
• A passion for Affinity and the problems we are solving.

How we work:

Our culture is a key part of how we operate as well as our hiring process:

• We iterate quickly. As such, you must be comfortable embracing ambiguity, be able to cut through it, and deliver incremental value to our customers each sprint.
• We are candid, transparent, and speak our minds while simultaneously caring personally with each person we interact with.
• We make data-driven decisions and make the best decision for the moment based on the information available.

Learn more about our values

What you'll enjoy at Affinity:

• We live our values: As owners, we take pride in everything we do. We embrace a growth mindset, engage in respectful candor, act as playmakers, and "taste the soup" by diving deep into experiences to create the best outcomes for our colleagues and clients.
• Health Benefits: We cover both you and your dependents' extended health benefit premiums and offer flexible personal & sick days to support your well-being.
• Retirement Planning: We offer an RRSP plan to help you plan for your future.
• Learning & Development: We provide an annual education budget and a comprehensive L&D program.
• Wellness Support: We reimburse monthly for things like home internet, meals, and wellness memberships/equipment to support your overall health and happiness.
• Team Connection: Virtual team-building activities and socials to keep our team connected, because building strong relationships is key to succes.

Please note that the role compensation details below reflect the base salary only and do not include any equity, or benefits. This represents the salary range that Affinity believes, in good faith, at the time of this posting, that it will pay for the posted job. 

A reasonable estimate of the current range is $152,000 to $190,000 CAD. Within the range, individual pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant.

At Affinity, we may use artificial intelligence (AI) tools as part of our recruitment process to help screen and evaluate candidate applications. While AI assists our hiring team in managing applications efficiently, it never replaces decisions made by real people. We are committed to fair and transparent hiring practices, and our AI tools are regularly monitored to ensure they support- not replace - human judgment. 

Additional Information:

• This job posting represents an active vacancy that we are currently seeking to fill.

The Role

Do you want to work at a high-growth company where your impact is seen and rewarded? Are you looking for the autonomy to do your best work?

We are seeking a Customer Success Operations Analyst to accelerate revenue growth and enable us to scale. This role will report to the Customer Success Operations Manager. As a member of the Revenue Operations team, you will take ownership of critical systems and processes that power our Go-To-Market strategy, with a particular focus on our Customer Success platform and quoting workflows.

This is a role for someone who thrives on solving complex problems independently, isn't afraid to dive deep into unfamiliar systems, and takes pride in building things the right way. You'll often be the subject matter expert in the room—and that's exactly how we want it.

What you'll be doing

• Serve as the primary point of contact for CPQ (Configure-Price-Quote) support on the CS side—troubleshooting quoting issues, managing cases promptly, and ensuring a seamless quote-to-cash process
• Own and execute a comprehensive Gainsight overhaul—audit, debug, and rearchitect our Customer Success platform to align with customer journey best practices and drive adoption, renewal, and expansion outcomes
• Build and maintain lifecycle processes, playbooks, and automation rules in Gainsight that support customer outcomes and business growth
• Assist with end-of-quarter CS compensation reports and audit process
• Create and coordinate key reporting for leadership, translating data and insights into executive dashboards on customer adoption, renewals, expansions, and churn
• Partner with Product and Data teams on usage analytics initiatives to provide visibility into customer health and inform the adoption journey
• Support internal change management activities for standard processes and tools across customer-facing teams
• Understand and prioritize the needs of Customer Success, Support, Onboarding, and Customer Marketing teams to inform a cohesive operational strategy

Qualifications

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. At Affinity, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience doesn't perfectly align with the qualifications above, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Required

• 2–5 years of experience in Revenue Operations, Customer Success Operations, or Sales Operations at a high-growth B2B SaaS company
• Gainsight admin experience—you've built and maintained rules, playbooks, CTAs, and dashboards, and you understand how to architect a CS platform that actually works
• Salesforce experience—comfortable navigating reports, dashboards, and data structures; you understand how Salesforce and Gainsight work together
• Experience with CPQ or quoting tools (e.g., Salesforce CPQ, MonetizeNow, DealHub, or similar)—you can troubleshoot quoting issues and understand the quote-to-cash workflow
• Strong understanding of SaaS metrics (ARR, GRR, NRR, churn) and post-sale finance terminology (billing, revenue recognition, renewals)
• Expert Excel/Google Sheets skills, including experience manipulating large datasets
• Self-starter mentality—you're resourceful, take initiative, and are comfortable figuring things out independently. You don't wait for answers; you find them.
• Comfortable operating in a fast-paced environment with evolving priorities and ambiguity
• Strong attention to detail and project management skills

Nice to have

• Gainsight Admin Certification
• Experience with MonetizeNow specifically
• Familiarity with BI tools like Looker, Tableau, or Amplitude
• Experience in the CRM, data services, or private capital/financial services space

• We live our values: As owners, we take pride in everything we do. We embrace a growth mindset, engage in respectful candor, act as playmakers, and "taste the soup" by diving deep into experiences to create the best outcomes for our colleagues and clients.
• Health Benefits: We cover both you and your dependents' extended health benefit premiums and offer flexible personal & sick days to support your well-being.
• Retirement Planning: We offer an RRSP plan to help you plan for your future.
• Learning & Development: We provide an annual education budget and a comprehensive L&D program.
• Wellness Support: We reimburse monthly for things like home internet, meals, and wellness memberships/equipment to support your overall health and happiness.
• Team Connection: Virtual team-building activities and socials to keep our team connected, because building strong relationships is key to succes.

A reasonable estimate of the current range is $68,000.00 - $85,000.00 CAD Base.  Within the range, individual pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant.

Affinity is the relationship intelligence CRM trusted by private equity, venture capital, and investment banking professionals to manage their most valuable asset: relationships. Our platform transforms how deal teams source opportunities, manage pipelines, and accelerate deal flow by automatically capturing and organizing relationship data. With our 72-hour implementation and AI-powered insights, we're redefining what's possible in private capital markets.

The Role

We're seeking a performance-driven Paid Media Manager to lead our full-funnel paid media strategy and drive measurable growth across B2B channels. This role combines strategic thinking with hands-on execution, focusing on continuous testing, optimization, and AI-powered innovation. You'll own multi-million dollar budgets while pioneering new channel opportunities in the competitive private capital software space. This role reports to the VP of Demand Generation.

What will I be doing?

Strategic Planning & Execution

• Develop and execute comprehensive paid media strategies across the full funnel from awareness to conversion
• Own multi-channel campaign planning, budget allocation, and performance optimization across search, social, display, and emerging channels
• Lead quarterly and annual media planning aligned with revenue goals and pipeline targets
• Drive account-based marketing (ABM) campaigns targeting high-value private equity and venture capital prospects

Channel Management & Optimization

• Manage and optimize campaigns across Google Ads, LinkedIn Ads, Meta, Reddit, Connected TV, Display/Programmatic, and emerging B2B channels
• Continuously test new channels and ad formats to expand reach within private capital markets
• Implement advanced targeting strategies including account-based targeting, lookalike audiences, and intent-based targeting
• Execute sophisticated bid management and budget optimization strategies to maximize ROAS

AI-Powered Innovation

• Leverage AI tools daily for audience research, creative optimization, bid management, and performance analysis
• Implement AI-driven creative testing frameworks for ad copy, headlines, and visual assets
• Use machine learning tools for predictive audience modeling and campaign optimization

Testing & Growth Experimentation

• Design and execute rigorous A/B and multivariate testing programs across all channels
• Test new ad formats, bidding strategies, audience segments, and creative approaches
• Implement incrementality testing and attribution modeling to measure true campaign impact
• Pioneer testing in emerging channels and platforms relevant to B2B audiences

Analytics & Performance Management

• Own paid media KPIs including CAC, ROAS, pipeline contribution, and channel efficiency metrics
• Build comprehensive reporting dashboards and provide actionable insights to leadership
• Conduct deep-dive analysis on campaign performance, audience behavior, and competitive positioning

How You'll Work

• Think full-funnel – understand how paid media drives awareness, consideration, and conversion across the buyer journey
• Operate with precision – manage budgets efficiently while maintaining aggressive growth targets
• Collaborate seamlessly with Product Marketing, Sales, Marketing Operations, and Creative teams
• Stay ahead of trends – constantly evaluate new platforms, ad formats, and optimization techniques
• Leverage data obsessively – make decisions based on performance data, not intuition

Qualifications

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. At Affinity, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t perfectly align with the qualifications above, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

• 5-7 years of B2B paid media experience, preferably in SaaS, fintech, or high-ACV software environments
• Proven track record managing annual paid media budgets of $2M+ with demonstrated ROI improvement
• Platform expertise across Google Ads, LinkedIn Ads, Meta Business Manager, Reddit Ads, Connected TV platforms, and programmatic platforms
• Advanced analytics skills with proficiency in Google Analytics, attribution platforms, and data visualization tools

Technical Proficiency

• Daily AI tool usage for campaign optimization, creative testing, and audience research
• Advanced Excel/Google Sheets skills for budget management and performance analysis
• Understanding of B2B marketing metrics including pipeline attribution, CAC payback, and lifetime value

Strategic Thinking

• Full-funnel mindset with ability to connect top-funnel activities to bottom-line revenue impact
• Testing methodology expertise including statistical significance, incrementality testing, and experiment design
• Competitive analysis skills with ability to monitor and respond to competitor media strategies
• Budget optimization experience with ability to allocate spend across channels for maximum efficiency

Industry Knowledge

• Understanding of B2B buying cycles and account-based marketing principles
• Familiarity with private capital markets preferred but not required
• Knowledge of privacy regulations and their impact on digital advertising (GDPR, CCPA, iOS changes)
• Awareness of emerging channels and willingness to test new opportunities

Why This Role Matters

You'll be instrumental in scaling Affinity's growth by building a world-class paid media engine that efficiently acquires high-value customers in the competitive private capital software market. Your expertise in testing, optimization, and AI-powered innovation will directly impact our ability to capture market share and drive sustainable revenue growth.

This is a high-impact role where your strategic thinking and execution excellence will be visible at the highest levels of the organization, with direct influence on company growth and market positioning.

• We live our values: As owners, we take pride in everything we do. We embrace a growth mindset, engage in respectful candor, act as playmakers, and "taste the soup" by diving deep into experiences to create the best outcomes for our colleagues and clients.
• Health Benefits: We cover both you and your dependents' extended health benefit premiums and offer flexible personal & sick days to support your well-being.
• Retirement Planning: We offer an RRSP plan to help you plan for your future.
• Learning & Development: We provide an annual education budget and a comprehensive L&D program.
• Wellness Support: We reimburse monthly for things like home internet, meals, and wellness memberships/equipment to support your overall health and happiness.
• Team Connection: Virtual team-building activities and socials to keep our team connected, because building strong relationships is key to succes.

A reasonable estimate of the current range is $91,200.00 - $114,000.00 CAD Base.  Within the range, individual pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant.

Affinity is the relationship intelligence CRM trusted by private equity, venture capital, and investment banking professionals to manage their most valuable asset: relationships. Our platform transforms how deal teams source opportunities, manage pipelines, and accelerate deal flow by automatically capturing and organizing relationship data. With our 72-hour implementation and AI-powered insights, we're redefining what's possible in private capital markets.

The Role

We're seeking a performance-driven Paid Media Manager to lead our full-funnel paid media strategy and drive measurable growth across B2B channels. This role combines strategic thinking with hands-on execution, focusing on continuous testing, optimization, and AI-powered innovation. You'll own multi-million dollar budgets while pioneering new channel opportunities in the competitive private capital software space. This role reports to the VP of Demand Generation.

What will I be doing?

Strategic Planning & Execution

• Develop and execute comprehensive paid media strategies across the full funnel from awareness to conversion
• Own multi-channel campaign planning, budget allocation, and performance optimization across search, social, display, and emerging channels
• Lead quarterly and annual media planning aligned with revenue goals and pipeline targets
• Drive account-based marketing (ABM) campaigns targeting high-value private equity and venture capital prospects

Channel Management & Optimization

• Manage and optimize campaigns across Google Ads, LinkedIn Ads, Meta, Reddit, Connected TV, Display/Programmatic, and emerging B2B channels
• Continuously test new channels and ad formats to expand reach within private capital markets
• Implement advanced targeting strategies including account-based targeting, lookalike audiences, and intent-based targeting
• Execute sophisticated bid management and budget optimization strategies to maximize ROAS

AI-Powered Innovation

• Leverage AI tools daily for audience research, creative optimization, bid management, and performance analysis
• Implement AI-driven creative testing frameworks for ad copy, headlines, and visual assets
• Use machine learning tools for predictive audience modeling and campaign optimization

Testing & Growth Experimentation

• Design and execute rigorous A/B and multivariate testing programs across all channels
• Test new ad formats, bidding strategies, audience segments, and creative approaches
• Implement incrementality testing and attribution modeling to measure true campaign impact
• Pioneer testing in emerging channels and platforms relevant to B2B audiences

Analytics & Performance Management

• Own paid media KPIs including CAC, ROAS, pipeline contribution, and channel efficiency metrics
• Build comprehensive reporting dashboards and provide actionable insights to leadership
• Conduct deep-dive analysis on campaign performance, audience behavior, and competitive positioning

How You'll Work

• Think full-funnel – understand how paid media drives awareness, consideration, and conversion across the buyer journey
• Operate with precision – manage budgets efficiently while maintaining aggressive growth targets
• Collaborate seamlessly with Product Marketing, Sales, Marketing Operations, and Creative teams
• Stay ahead of trends – constantly evaluate new platforms, ad formats, and optimization techniques
• Leverage data obsessively – make decisions based on performance data, not intuition

Qualifications

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. At Affinity, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t perfectly align with the qualifications above, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

• 5-7 years of B2B paid media experience, preferably in SaaS, fintech, or high-ACV software environments
• Proven track record managing annual paid media budgets of $2M+ with demonstrated ROI improvement
• Platform expertise across Google Ads, LinkedIn Ads, Meta Business Manager, Reddit Ads, Connected TV platforms, and programmatic platforms
• Advanced analytics skills with proficiency in Google Analytics, attribution platforms, and data visualization tools

Technical Proficiency

• Daily AI tool usage for campaign optimization, creative testing, and audience research
• Advanced Excel/Google Sheets skills for budget management and performance analysis
• Understanding of B2B marketing metrics including pipeline attribution, CAC payback, and lifetime value

Strategic Thinking

• Full-funnel mindset with ability to connect top-funnel activities to bottom-line revenue impact
• Testing methodology expertise including statistical significance, incrementality testing, and experiment design
• Competitive analysis skills with ability to monitor and respond to competitor media strategies
• Budget optimization experience with ability to allocate spend across channels for maximum efficiency

Industry Knowledge

• Understanding of B2B buying cycles and account-based marketing principles
• Familiarity with private capital markets preferred but not required
• Knowledge of privacy regulations and their impact on digital advertising (GDPR, CCPA, iOS changes)
• Awareness of emerging channels and willingness to test new opportunities

Why This Role Matters

You'll be instrumental in scaling Affinity's growth by building a world-class paid media engine that efficiently acquires high-value customers in the competitive private capital software market. Your expertise in testing, optimization, and AI-powered innovation will directly impact our ability to capture market share and drive sustainable revenue growth.

This is a high-impact role where your strategic thinking and execution excellence will be visible at the highest levels of the organization, with direct influence on company growth and market positioning.

• We live our values: As owners, we take pride in everything we do. We embrace a growth mindset, engage in respectful candor, act as playmakers, and "taste the soup" by diving deep into experiences to create the best outcomes for our colleagues and clients.
• Health Benefits: We cover both you and your dependents' healthcare, dental, and optical insurance premiums and offer flexible personal & sick days to support your well-being.
• Retirement Planning: We offer a pension plan through SmartPension to help you plan for your future.
• Learning & Development: We provide an annual education budget and a comprehensive L&D program.
• Wellness Support: We reimburse monthly for things like home internet, meals, and wellness memberships/equipment to support your overall health and happiness.
• Team Connection: Virtual team-building activities and socials to keep our team connected, because building strong relationships is key to success.

A reasonable estimate of the current range is $95,500.00 - $133,000.00 USD Base.  Within the range, individual pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant.

The Role

In this role, you'll be responsible for building and closing a pipeline of net new accounts and existing customers expansion revenue within our Private Capital CRM business, the Mid-Market Segment. This position will report directly to the Director, Sales - Mid Market, and you will be joining a seasoned team of talented professionals and leaders that are here to help support you and your success!

What you’ll be doing:

• Review, qualify, and follow up on daily inbound leads
• Present to prospects, and challenge their thinking about how they can optimize their teams and processes, to drive better business outcomes
• Work collaboratively with our customer success team to identify and drive expansion revenue within our install base.
• Manage your pipeline closely to drive accurate sales forecasts, and exceed quota
• Collaborate with our Marketing and Business Development team to drive a consistent outbound motion to key accounts
• Receive coaching from your Sales Manager and team members to support your professional growth and improve your performance

Qualifications:

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. At Affinity, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t perfectly align with the qualifications above, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Required

• 3+ years of recent sales experience selling SAAS products, preferably to financial services companies such as VC, CVC, and PE
• Consistent over quota performance
• Ability to manage and qualify inbound leads while at the same time developing and executing an outbound prospecting plan
• Ability to conduct customer meetings, from discovery to presentation and close, with actionable outcomes to all levels of an organization throughout the sales cycle
• Knowledge and practical application of MEDDPICC as well as solution selling methodologies
• Strong technical acumen to confidently speak to our full solution, including custom API integrations, data enrichment, and reporting
• Solid understanding of different CRM solutions and utilization of modern sales tools and methodologies
• Solid track record of successfully partnering with internal teams to help drive additional value for prospects as well as with existing customers

Bonus points

• You have worked at a startup or high-growth company before
• You have a strong understanding of the financial services industry, or you have a degree in finance

Work Location: Remote, San Francisco or New York

For those located in San Francisco or New York, for this role we're embracing a hub-hybrid model, designed to balance flexibility with meaningful in-person collaboration. Team members within commuting distance are expected in-office 2–3 days per week, typically Tuesday through Thursday. We believe great things happen when people come together intentionally to connect, create, and build momentum as a team.

What you'll enjoy at Affinity: 

• We live our values: As owners, we take pride in everything we do. We embrace a growth mindset, engage in respectful candor, act as playmakers, and "taste the soup" by diving deep into experiences to create the best outcomes for our colleagues and clients.
• Health Benefits: We cover your medical, dental, and vision insurance premiums with comprehensive PPO, HDHP and HMO options (in CA), and offer flexible personal & sick days to support your well-being.
• Retirement Planning: We offer a 401(k) plan to help you plan for your future.
• Learning & Development: We provide an annual education budget and a comprehensive L&D program.
• Wellness Support: We reimburse monthly for things like home internet, meals, and wellness memberships/equipment to support your overall health and happiness.
• Team Connection: Virtual team-building activities and socials to keep our team connected, because building strong relationships is key to success.

Please note that the role compensation details below reflect the base salary only and do not include any variable pay, equity, or benefits. This represents the salary range that Affinity believes, in good faith, at the time of this posting, that it will pay for the posted job.  

A reasonable estimate of the current range is $105,000 - $115,000 USD Base. In addition, this position is also eligible to receive Commission based on sales targets. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training. 

Affinity stitches together billions of data points from massive datasets to create a powerful, accurate representation of the world's professional relationship graph. Based on this data, we offer our users the insights and visibility they need to nurture and tap into the opportunities in their team's network. 

This role is part of the AI Platform team, which owns the AI services that power Affinity's industry-leading relationship intelligence platform. We extract and retrieve information from billions of structured and unstructured data points to deliver actionable insights to customers.

As a Senior AI Engineer, you will collaborate with machine learning engineers, data engineers, software engineers, and product managers to shape the future of private capital's leading CRM platform. You will design and build LLM-powered AI systems that efficiently uncover insights from compelling business interaction data – an exciting and unique opportunity within the industry. 

In this role you will:

• Build RAG systems: Architect, prototype, and deploy RAG pipelines, combining vector search, hybrid retrieval, reranking and contextual compression techniques. 
• Build LLM powered agent systems: Contribute to design and orchestration of multi-agent LLM systems using community frameworks and custom orchestration layers. 
• Solve complex problems: Work on a variety of information extraction, information storage and information retrieval problems for both structured and unstructured data. 
• Collaborate cross-functionally: Partner with cross-functional (product, infra, data engineering, and software engineering) to build robust, high-scale systems that underlie all of our data processing and ML Operations.

Qualifications

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. At Affinity, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t perfectly align with the qualifications above, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Required:

• 5+ years of experience in software engineering and/or Machine Learning experience in applying machine learning in production. 
• Hands on experience with LLM applications in production including prompt engineering and utilizing frameworks for online and offline evaluation
• Experience with LLM assisted search, such as query understanding and augmentation, text2sql, and entity extraction   
• Experience with vector or graph databases
• Experience with document chunking, embedding models, and context window optimization
• Familiarity with metadata-based retrieval and re-ranking strategies
• Hands on experiences with model evaluation metrics (e.g. perplexity, hallucination rate, factual consistency)   
• Familiarity with data security, versioning, and MLOps principles

Nice to Have:

• Experience with enterprise AI applications with strict compliance, audit, or legal requirements
• Experience with dataset engineering, including data curation, augmentation, and synthesis, to assist ML model improvements. 
• Experience with multi-modal search
• Experience with graph based recommendation systems, such as graph NN. 
• Experience with developing AI applications powered by agent-based systems
• Experience with packaging, CI/CD and pipeline automation. 

Tech stack: Our ML pipeline manages multiple Python services that support various AI features, including utilizing OCR to extract information from unstructured data, serving embedding models to vectorize chunks, and ranking a list of recommendations based on relevance and user preference. 

How we work:

Our culture is a key part of how we operate, as well as our hiring process:

• We iterate quickly. As such, you must be comfortable embracing ambiguity, be able to cut through it, and deliver value to our customers.
• We are candid, transparent, and speak our minds while simultaneously caring personally with each person we interact with. 
• We make data-driven decisions and make the best decision for the moment based on the information available.

If you’d want to learn more about our values click here.

What you'll enjoy at Affinity:

• We live our values: As owners, we take pride in everything we do. We embrace a growth mindset, engage in respectful candor, act as playmakers, and "taste the soup" by diving deep into experiences to create the best outcomes for our colleagues and clients.
• Health Benefits: We cover both you and your dependents' extended health benefit premiums and offer flexible personal & sick days to support your well-being.
• Retirement Planning: We offer an RRSP plan to help you plan for your future.
• Learning & Development: We provide an annual education budget and a comprehensive L&D program.
• Wellness Support: We reimburse monthly for things like home internet, meals, and wellness memberships/equipment to support your overall health and happiness.
• Team Connection: Virtual team-building activities and socials to keep our team connected, because building strong relationships is key to success.

Please note that the role compensation details below reflect the base salary only and do not include any equity or benefits. This represents the salary range that Affinity believes, in good faith, at the time of this posting, that it will pay for the posted job.

A reasonable estimate of the current range is $160,000 to $220,000 CAD. Within the range, individual pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant. 

At Affinity, we may use artificial intelligence (AI) tools as part of our recruitment process to help screen and evaluate candidate applications. While AI assists our hiring team in managing applications efficiently, it never replaces decisions made by real people. We are committed to fair and transparent hiring practices, and our AI tools are regularly monitored to ensure they support—not replace—human judgment. 

Additional Information:

• This job posting represents an active vacancy that we are currently seeking to fill.

With our growing customer base and our expansion into new markets and use cases, we have more to build than ever at Affinity as we execute on our vision to put relationship intelligence at every professional's fingertips.

Reporting to the Sr Director of Engineering, you will be leading and scaling out a team that oversees the customer-facing features of the core Affinity CRM product. You will help define the technical roadmap and implementation for the future of our product and guide the team to build scalable features and functionality end-to-end. This is a hands-on role; in addition to leading the team, you'll also be an active contributor.

The core application engineering team has a wide breadth of responsibility at Affinity. They not only deliver end-to-end features for our CRM product but also work on core data models and build ways to performantly surface data to our customers. We are looking for a Senior Engineering Manager who values career development, mentorship and will support the team as we scale. 

Location: Toronto, Ontario

What you’ll be doing:

• Through cross-team collaboration with Product Management and Design, define the roadmap that makes up the Affinity CRM product.
• Lead, coach, mentor and inspire a team that owns applications that are critical to the success of our customers and our business.
• Own the delivery of a delightful, reliable user experience to our users around the world through rapid cycles of development and iteration.
• Lead Agile processes like daily standups, sprint plannings, demos and retrospectives.
• Champion AI tools and best practices, keeping current with the rapidly changing landscape, in order to enable high degrees of team efficiency and output, and create a learning environment for team members to continuously develop skills.
• Be an active contributor. You’ll have the time to build meaningful features alongside your team.
• Drive complex technical, architecture, design, and product discussions.
• Identify and fill gaps on the team, and create the processes necessary for the team’s success.
• Scale the team by hiring additional talented engineers to provide the necessary velocity to meet the team’s goals.

Qualifications

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. At Affinity, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t perfectly align with the qualifications above, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Required:

• You have 10+ years of experience working in a full-stack software engineering role, building scalable web applications with large volumes of data and rich visualizations.
• You have 5+ years in an engineering management role or technical leadership role, providing mentorship and coaching in a formal setting.  
• You have experience leading high-performing engineering teams.
• You have experience working with complex SaaS platforms.
• You have excellent communication skills.
• You take pride in delivering an exceptionally high-quality product in terms of the functionality you provide to consumers, as well as the platform’s overall performance and reliability.
• You are passionate about helping engineers at all levels develop new skills and advance their careers. 
• You're excited to work collaboratively within engineering and across functional teams.
• You’re eager to contribute your ideas and experiences to help Affinity continuously improve as a product and company.

Nice to have:

• Experience working with Ruby, React, or PostgreSQL.
• Experience working with CRM-type applications and high scale data model design
• Experience building data-intensive applications.

Tech stack

Our platform is built with React and TypeScript on the front end, and with Ruby and PostgreSQL on the back end. Our infrastructure is hosted by AWS and runs on Kubernetes. 

What you’ll enjoy at Affinity:

• We live our values: As owners, we take pride in everything we do. We embrace a growth mindset, engage in respectful candor, act as playmakers, and "taste the soup" by diving deep into experiences to create the best outcomes for our colleagues and clients.
• Health Benefits: We cover both you and your dependents' extended health benefit premiums and offer flexible personal & sick days to support your well-being.
• Retirement Planning: We offer an RRSP plan to help you plan for your future.
• Learning & Development: We provide an annual education budget and a comprehensive L&D program.
• Wellness Support: We reimburse monthly for things like home internet, meals, and wellness memberships/equipment to support your overall health and happiness.
• Team Connection: Virtual team-building activities and socials to keep our team connected, because building strong relationships is key to succes.

Please note that the role compensation details below reflect the base salary only and do not include any equity, or benefits. This represents the salary range that Affinity believes, in good faith, at the time of this posting, that it will pay for the posted job. 

A reasonable estimate of the current range is $196,000 to $245,000 CAD. Within the range, individual pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant.

At Affinity, we may use artificial intelligence (AI) tools as part of our recruitment process to help screen and evaluate candidate applications. While AI assists our hiring team in managing applications efficiently, it never replaces decisions made by real people. We are committed to fair and transparent hiring practices, and our AI tools are regularly monitored to ensure they support—not replace—human judgment. 

Additional Information:

• This job posting represents an active vacancy that we are currently seeking to fill.

Affinity stitches together billions of data points from massive datasets to create a powerful, accurate representation of the world's professional relationship graph. Based on this data, we offer our users the insights and visibility they need to nurture and tap into the opportunities in their team's network. 

This role is part of the AI Platform team, which owns the AI services that power Affinity's industry-leading relationship intelligence platform. We extract and retrieve information from billions of structured and unstructured data points to deliver actionable insights to customers.

As a Senior Machine Learning Engineer, you will collaborate with data engineers, software engineers, and product managers to shape the future of private capital's leading CRM platform. You will design and build AI systems that efficiently uncover insights from compelling business interaction data – an exciting and unique opportunity within the industry.

This is an applied machine learning position with a strong emphasis on engineering, rather than research. You will play a key role in advancing our ML Engineering capabilities, particularly in information retrieval and eventually recommendation systems. 

What you’ll be doing:

• Own the full ML lifecycle: Take projects from ideation to production, including feature engineering, model selection, deployment, and model observability and evaluation.
• Translate business needs into ML solutions: Gather product requirements and translate them into robust ML system design requirements. 
• Build recommendation and ranking systems: Architect and launch ranking and recommendation infrastructure from scratch, initially via integrated off-the-shelf models, and evolving to targeted and customized solutions in the long term.
• Solve complex problems: Work on a variety of information extraction, information storage and information retrieval problems for both structured and unstructured data. 
• Collaborate cross-functionally: Partner with cross-functional (product, infra, data engineering, and software engineering) teams to build robust, high-scale systems that underlie all of our data processing and ML Operations.

Qualifications

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. At Affinity, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t perfectly align with the qualifications above, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Required:

• 5+ years of experience in software engineering and/or Machine Learning experience in applying machine learning in production. 
• Hands-on experience developing ranking or recommendation systems from scratch, deployed at scale using techniques such as learn-to-rank, explainable recommendations    
• Strong understanding of machine learning techniques, including clustering and decision trees
• Experience with serving ML models for streaming and batch inference at scale.
• Experience with vector or graph databases.
• Proficiency in Python and modern ML frameworks (PyTorch, Scikit-learn, or similar).
• Track record of building maintainable, testable, and production-grade codebases.
• Experience with observability tools for online and offline model evaluation, A/B testing, and tracing for AI applications.

Nice to Have:

• Experience with dataset engineering, including data curation, augmentation, and synthesis, to assist ML model improvement. 
• Experience with graph-based recommendation systems, such as graph NN. 
• Experience with packaging, CI/CD and pipeline automation. 

Tech stack: Our ML pipeline manages multiple Python services that support various AI features, including utilizing OCR to extract information from unstructured data, serving embedding models to vectorize chunks, and ranking a list of recommendations based on relevance and user preference.

How we work:

Our culture is a key part of how we operate, as well as our hiring process:

• We iterate quickly. As such, you must be comfortable embracing ambiguity, be able to cut through it, and deliver value to our customers.
• We are candid, transparent, and speak our minds while simultaneously caring personally with each person we interact with. 
• We make data-driven decisions and make the best decision for the moment based on the information available.

If you’d want to learn more about our values click here.

What you'll enjoy at Affinity:

• We live our values: As owners, we take pride in everything we do. We embrace a growth mindset, engage in respectful candor, act as playmakers, and "taste the soup" by diving deep into experiences to create the best outcomes for our colleagues and clients.
• Health Benefits: We cover both you and your dependents' extended health benefit premiums and offer flexible personal & sick days to support your well-being.
• Retirement Planning: We offer an RRSP plan to help you plan for your future.
• Learning & Development: We provide an annual education budget and a comprehensive L&D program.
• Wellness Support: We reimburse monthly for things like home internet, meals, and wellness memberships/equipment to support your overall health and happiness.
• Team Connection: Virtual team-building activities and socials to keep our team connected, because building strong relationships is key to success.

Please note that the role compensation details below reflect the base salary only and do not include any equity or benefits. This represents the salary range that Affinity believes, in good faith, at the time of this posting, that it will pay for the posted job.

A reasonable estimate of the current range is $160,000 to $220,000 CAD. Within the range, individual pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant. 

At Affinity, we may use artificial intelligence (AI) tools as part of our recruitment process to help screen and evaluate candidate applications. While AI assists our hiring team in managing applications efficiently, it never replaces decisions made by real people. We are committed to fair and transparent hiring practices, and our AI tools are regularly monitored to ensure they support—not replace—human judgment. 

Additional Information:

• This job posting represents an active vacancy that we are currently seeking to fill.

Affinity stitches together billions of data points from massive datasets to create a powerful, accurate representation of the world's professional relationship graph. Based on this data, we offer our users the insights and visibility they need to nurture and tap into the opportunities in their team's network. 

This role is part of the AI Platform team, which owns the AI services that power Affinity's industry-leading relationship intelligence platform. We extract and retrieve information from billions of structured and unstructured data points to deliver actionable insights to customers.

As a Senior AI Engineer, you will collaborate with machine learning engineers, data engineers, software engineers, and product managers to shape the future of private capital's leading CRM platform. You will design and build LLM-powered AI systems that efficiently uncover insights from compelling business interaction data – an exciting and unique opportunity within the industry. 

In this role, you will:

• Build RAG systems: Architect, prototype, and deploy RAG pipelines, combining vector search, hybrid retrieval, reranking and contextual compression techniques. 
• Build LLM powered agent systems: Contribute to design and orchestration of multi-agent LLM systems using community frameworks and custom orchestration layers. 
• Solve complex problems: Work on a variety of information extraction, information storage and information retrieval problems for both structured and unstructured data. 
• Collaborate cross-functionally: Partner with cross-functional (product, infra, data engineering, and software engineering) to build robust, high-scale systems that underlie all of our data processing and ML Operations.

Qualifications

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. At Affinity, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t perfectly align with the qualifications above, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Required:

• 5+ years of experience in software engineering and/or Machine Learning experience in applying machine learning in production. 
• Hands on experience with LLM applications in production including prompt engineering and utilizing frameworks for online and offline evaluation
• Experience with LLM assisted search, such as query understanding and augmentation, text2sql, and entity extraction   
• Experience with vector or graph databases
• Experience with document chunking, embedding models, and context window optimization
• Familiarity with metadata-based retrieval and re-ranking strategies
• Hands on experiences with model evaluation metrics (e.g. perplexity, hallucination rate, factual consistency)   
• Familiarity with data security, versioning, and MLOps principles

Nice to Have:

• Experience with enterprise AI applications with strict compliance, audit, or legal requirements
• Experience with dataset engineering, including data curation, augmentation, and synthesis, to assist ML model improvements. 
• Experience with multi-modal search
• Experience with graph based recommendation systems, such as graph NN. 
• Experience with developing AI applications powered by agent-based systems
• Experience with packaging, CI/CD and pipeline automation. 

Tech stack: Our ML pipeline manages multiple Python services that support various AI features, including utilizing OCR to extract information from unstructured data, serving embedding models to vectorize chunks, and ranking a list of recommendations based on relevance and user preference. 

How we work:

Our culture is a key part of how we operate, as well as our hiring process:

• We iterate quickly. As such, you must be comfortable embracing ambiguity, be able to cut through it, and deliver value to our customers.
• We are candid, transparent, and speak our minds while simultaneously caring personally with each person we interact with. 
• We make data-driven decisions and make the best decision for the moment based on the information available.

If you’d want to learn more about our values click here.

Work Location: San Francisco, New York, or US Remote (Affinity is registered to employ in certain U.S. states)

For those located in San Francisco or New York, for this role we're embracing a hub-hybrid model, designed to balance flexibility with meaningful in-person collaboration. Team members within commuting distance are expected in-office 2–3 days per week, typically Tuesday through Thursday. We believe great things happen when people come together intentionally to connect, create, and build momentum as a team.

What you'll enjoy at Affinity:

• We live our values: As owners, we take pride in everything we do. We embrace a growth mindset, engage in respectful candor, act as playmakers, and "taste the soup" by diving deep into experiences to create the best outcomes for our colleagues and clients.
• Health Benefits: We cover your medical, dental, and vision insurance premiums with comprehensive PPO, HDHP and HMO options (in CA), and offer flexible personal & sick days to support your well-being.
• Retirement Planning: We offer a 401(k) plan to help you plan for your future.
• Learning & Development: We provide an annual education budget and a comprehensive L&D program.
• Wellness Support: We reimburse monthly for things like home internet, meals, and wellness memberships/equipment to support your overall health and happiness.
• Team Connection: Virtual team-building activities and socials to keep our team connected, because building strong relationships is key to success.

Please note that the role compensation details below reflect the base salary only and do not include any equity or benefits. This represents the salary range that Affinity believes, in good faith, at the time of this posting, that it will pay for the posted job.

A reasonable estimate of the current range is $160,000 to $235,000 USD. Within the range, individual pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant. 

Affinity stitches together billions of data points from massive datasets to create a powerful, accurate representation of the world's professional relationship graph. Based on this data, we offer our users the insights and visibility they need to nurture and tap into the opportunities in their team's network. 

This role is part of the AI Platform team, which owns the AI services that power Affinity's industry-leading relationship intelligence platform. We extract and retrieve information from billions of structured and unstructured data points to deliver actionable insights to customers.

As a Senior Machine Learning Engineer, you will collaborate with data engineers, software engineers, and product managers to shape the future of private capital's leading CRM platform. You will design and build AI systems that efficiently uncover insights from compelling business interaction data – an exciting and unique opportunity within the industry.

This is an applied machine learning position with a strong emphasis on engineering, rather than research. You will play a key role in advancing our ML Engineering capabilities, particularly in information retrieval and eventually recommendation systems. 

What you’ll be doing:

• Own the full ML lifecycle: Take projects from ideation to production, including feature engineering, model selection, deployment, and model observability and evaluation.
• Translate business needs into ML solutions: Gather product requirements and translate them into robust ML system design requirements. 
• Build recommendation and ranking systems: Architect and launch ranking and recommendation infrastructure from scratch, initially via integrated off-the-shelf models, and evolving to targeted and customized solutions in the long term.
• Solve complex problems: Work on a variety of information extraction, information storage and information retrieval problems for both structured and unstructured data. 
• Collaborate cross-functionally: Partner with cross-functional (product, infra, data engineering, and software engineering) teams to build robust, high-scale systems that underlie all of our data processing and ML Operations.

Qualifications

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. At Affinity, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t perfectly align with the qualifications above, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Required:

• 5+ years of experience in software engineering and/or Machine Learning experience in applying machine learning in production. 
• Hands-on experience developing ranking or recommendation systems from scratch, deployed at scale using techniques such as learn-to-rank, explainable recommendations    
• Strong understanding of machine learning techniques, including clustering and decision trees
• Experience with serving ML models for streaming and batch inference at scale.
• Experience with vector or graph databases.
• Proficiency in Python and modern ML frameworks (PyTorch, Scikit-learn, or similar).
• Track record of building maintainable, testable, and production-grade codebases.
• Experience with observability tools for online and offline model evaluation, A/B testing, and tracing for AI applications.

Nice to Have:

• Experience with dataset engineering, including data curation, augmentation, and synthesis, to assist ML model improvement. 
• Experience with graph-based recommendation systems, such as graph NN. 
• Experience with packaging, CI/CD and pipeline automation. 

Tech stack: Our ML pipeline manages multiple Python services that support various AI features, including utilizing OCR to extract information from unstructured data, serving embedding models to vectorize chunks, and ranking a list of recommendations based on relevance and user preference.

How we work:

Our culture is a key part of how we operate, as well as our hiring process:

• We iterate quickly. As such, you must be comfortable embracing ambiguity, be able to cut through it, and deliver value to our customers.
• We are candid, transparent, and speak our minds while simultaneously caring personally with each person we interact with. 
• We make data-driven decisions and make the best decision for the moment based on the information available.

If you’d want to learn more about our values click here.

Work Location: San Francisco, New York, or US Remote (Affinity is registered to employ in certain U.S. states)

For those located in San Francisco or New York, for this role we're embracing a hub-hybrid model, designed to balance flexibility with meaningful in-person collaboration. Team members within commuting distance are expected in-office 2–3 days per week, typically Tuesday through Thursday. We believe great things happen when people come together intentionally to connect, create, and build momentum as a team.

What you'll enjoy at Affinity:

• We live our values: As owners, we take pride in everything we do. We embrace a growth mindset, engage in respectful candor, act as playmakers, and "taste the soup" by diving deep into experiences to create the best outcomes for our colleagues and clients.
• Health Benefits: We cover your medical, dental, and vision insurance premiums with comprehensive PPO, HDHP and HMO options (in CA), and offer flexible personal & sick days to support your well-being.
• Retirement Planning: We offer a 401(k) plan to help you plan for your future.
• Learning & Development: We provide an annual education budget and a comprehensive L&D program.
• Wellness Support: We reimburse monthly for things like home internet, meals, and wellness memberships/equipment to support your overall health and happiness.
• Team Connection: Virtual team-building activities and socials to keep our team connected, because building strong relationships is key to success.

Please note that the role compensation details below reflect the base salary only and do not include any equity or benefits. This represents the salary range that Affinity believes, in good faith, at the time of this posting, that it will pay for the posted job.

A reasonable estimate of the current range is $160,000 to $235,000 USD. Within the range, individual pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant.