This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Head of Account Management for our CEE Markets

We’re looking for an experienced and motivated leader to join our Account Management team in Warsaw to lead our Central Eastern Europe (CEE) Account Management team. Together with our amazing Account Management team, you will help grow and deepen relationships with some of the region’s strongest merchants, including Alza, Notino, and LOT, while supporting the next phase of their growth with Adyen.

You will be responsible for building, mentoring, and coaching a team that includes one team lead and 6+ account managers across our offices in Warsaw and Prague. You will be a key member of the CEE Leadership team, working closely with the Managing Director of the region.

CEE is a key growth region for Adyen, and the Account Management team plays a crucial role in the strategic growth of our key merchant relationships and payment revenue in the region. Helping our customers in Poland, the Czech Republic, Romania, and across CEE (including Hungary, Bulgaria, Croatia, and Slovenia) grow with Adyen is mission-critical to this role.

You thrive on setting a clear strategic direction, driving operational excellence, and fostering a high-performance culture. As a critical leader for our CEE operations, you will be a key contributor to the long-term success of Adyen in this market.

What You’ll Do

• Provide strategic direction: Define and execute a clear, ambitious strategy for the CEE Account Management team. Empower managers to lead their teams toward ambitious commercial goals and operational excellence.
• Mentor and develop managers: Serve as a coach and mentor for your direct reports, providing clear expectations and actionable feedback to foster their growth as leaders. Instill a culture of continuous learning and strategic thinking.
• Drive commercial growth: Partner with key merchants at the C-level to provide strategic and consultative advice that influences their global payments strategy and expands their business with Adyen. You’ll be comfortable with nuanced payment discussions, quantitative analysis, and high-level technical conversations.
• Embody Adyen’s leadership principles: Actively listen to and build trust with your team and key merchant contacts at all levels of seniority. Be a hands-on leader who engages and inspires others, leading by example with positivity and a can-do spirit, while demonstrating strong emotional intelligence and judgment.
• Maintain operational excellence: Ensure consistent and effective management practices across the team. Streamline operations and hold the team accountable for clear, consistent follow-ups and planning.
• Recruit and develop talent: Attract and onboard new team members who embody Adyen’s culture and possess the commercial acumen and strategic mindset needed for success.

Who You Are

• A seasoned leader: You have proven experience managing managers and developing multi-level teams. You’re passionate about coaching and mentoring others to help them reach their full potential.
• A strategic and commercial expert: You have a strong commercial sense and the ability to identify merchant needs and create solutions that benefit all parties. You’re a confident, external-facing leader who can negotiate effectively and is skilled in managing high-stakes discussions.
• An exceptional communicator: You communicate with clarity and efficiency, both in writing and verbally. You possess strong relationship-building skills and a high degree of empathy and emotional intelligence.
• An analytical thinker: You’re comfortable with quantitative analysis and technical discussions, demonstrating a high aptitude for the payments industry.
• An entrepreneurial mindset: You’re a proactive self-starter who thrives in a fast-paced environment and is ambitious, curious, and humble. You’re a team player who is direct and adaptable.

Required Qualifications

• 10+ years of experience in a senior leadership role within account management or business development, including building and scaling large, multi-level teams
• Experience working in international companies across multiple geographies
• Proven experience within the enterprise payments space is a strong advantage
• Full professional proficiency in Polish and English; Czech is a plus but not required

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Warsaw office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Payment Partnerships Manager

Adyen is looking for a Payment Partnerships Manager who will advance Adyen’s strategy and agenda with key payment methods in EMEA including card networks, local and alternative payment methods, and financial institutions.

In this role you will drive high-impact partnerships for Adyen and use your influence and tenacity to build strong commercial collaborations across the region. You’ll work closely with a broad range of cross-functional stakeholders building strategic and successful relationships. 

This is a full-time position based in our Warsaw or Prague office reporting into our Head of Payment Partnerships for EMEA.

What you’ll do

• Manage strategic partnerships: Build and nurture relationships with leading payment methods at local and continental levels. Define and execute a proactive, multi-year strategy across a multitude of payment methods (card-based, bank-based, alternative)
• Negotiate complex agreements and drive alignment with partners’ senior counterparts and internal stakeholders to ensure Adyen remains at the forefront of payments innovation
• Deliver high-impact projects: Coordinate high-caliber, complex projects to improve financial and operational performance. Think strategically and implement effectively key initiatives at scale, solving key trade-offs and navigating between commercial opportunities and product challenges
• Cross-Functional collaboration: Partner with product, commercial and finance teams to define and execute go-to-market strategies. Provide market insights to accelerate our product roadmap and commercialization efforts.

Who you are

• 5+ years relevant experience in payments strategic partnerships 
• Deep knowledge of the payments landscape, with critical thinking skills to understand and interpret emerging trends 
• Proven success in negotiating multi-year agreements and partnerships 
• A strategic mindset paired with the ability to make data-driven decisions and execute operationally
• Exceptional communication and negotiation skills, with the ability to influence both internal and external stakeholders across different functions and organizational levels
• Comfortable operating in a fast-paced, high-growth environment
• Full professional proficiency (written and verbal) in English.

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Warsaw or Prague office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Why you should join the Adyen Account Management Team

At Adyen, the Account Management team is critical to the growth and success of our business, as well as expanding the Adyen brand across the globe. Being part of our Account Management team, you’ll manage relationships with innovative international merchants, covering multiple industries and channels. You’ll have the opportunity to work on cross-functional initiatives and projects in a fast-paced, highly entrepreneurial environment with high autonomy. You’ll become an expert in the global payments landscape and level up your skills through our AM Academy.

Sounds exciting? Keep reading!

Account Manager

We are looking for a proactive and adaptable Account Manager to join our team in Warsaw. The ideal  candidate is a strategic thinker with a hands-on mentality; someone who is eager to help the world’s biggest brands grow, and can apply this mindset to help Adyen scale. You are excited to work with a global, multicultural team in a collaborative manner and are a keen problem solver. Your focus will be on delivering an outstanding  customer experience, finding and delivering on new opportunities, and driving mutual success for Adyen and our  customers. 

Our Account Managers are encouraged to challenge each other and sharpen ideas as a team, because  winning is more important than ego. In this role, you’ll get your energy from working on a wide portfolio of  accounts across a variety of verticals. You’ll work alongside a group of talented and driven Account Managers, and together, you’ll develop customer relationships and drive commercial growth for your accounts. 

What You’ll Do: 

• Collaboration: As an Account Manager, you will work closely with your team and collaborate on many different accounts, as well as working individually with your own strategic merchants;
• Relationship management: Build trust and long-term partnerships with merchants to reduce churn and maximize account value;
• Commercial acumen: Proactively spot growth opportunities and drive commercial discussions with our merchants, to help grow their accounts and meet financial targets;
• Project management: Prioritize and manage short and long term projects with varying timelines  across multiple accounts, leveraging internal support teams where relevant;
• Feedback: Act as a voice of the customer within the business, providing feedback that helps improve both product and merchant experience;
• Independently manage and prioritise tasks to meet project deadlines with minimal supervision, while proactively identifying and resolving issues to ensure smooth workflow and consistent delivery of high-quality results.

Who You Are:

• You have 2+ years of experience in a client-facing and commercial role, either on the merchant side or in complex enterprise software, technical infrastructure, or financial services;Enjoy engaging with others and developing strong working relationships internally and externally with  customers;
• You're a self-starter with a curious mindset. You challenge yourself to go beyond the obvious and use your knowledge to drive customer growth;
• Motivated by team commercial targets, with a proven track record of finding, driving and delivering growth within an existing portfolio;
• You have experience in presenting, negotiating, and structuring complex pricing models;
• You’re highly organized, with excellent time management skills and a constant drive to improve team efficiency;
• You have full professional written and verbal proficiency in English and Polish

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Warsaw office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Why you should join the Adyen Team

At Adyen, the Customer Success Manager team or how we call them, the Account Management team is critical to the growth and success of our business, as well as expanding the Adyen brand across the globe. Being part of our Account Management team, you’ll manage relationships with innovative international merchants, covering multiple industries and channels. You’ll have the opportunity to work on cross-functional initiatives and projects in a fast-paced, highly entrepreneurial environment with high autonomy. You’ll become an expert in the global payments landscape and level up your skills through our AM Academy.

Sounds exciting? Keep reading!

Customer Success Manager

We are looking for a proactive and adaptable Customer Success Manager, or how we call them, Account Manager to join our team in Warsaw. The ideal  candidate is a strategic thinker with a hands-on mentality; someone who is eager to help the world’s biggest brands grow, and can apply this mindset to help Adyen scale. You are excited to work with a global, multicultural team in a collaborative manner and are a keen problem solver. Your focus will be on delivering an outstanding  customer experience, finding and delivering on new opportunities, and driving mutual success for Adyen and our  customers. 

Our Account Managers are encouraged to challenge each other and sharpen ideas as a team, because  winning is more important than ego. In this role, you’ll get your energy from working on a wide portfolio of  accounts across a variety of verticals. You’ll work alongside a group of talented and driven Account Managers, and together, you’ll develop customer relationships and drive commercial growth for your accounts. 

What You’ll Do: 

• Collaboration: As an Account Manager, you will work closely with your team and collaborate on many different accounts, as well as working individually with your own strategic merchants;
• Relationship management: Build trust and long-term partnerships with merchants to reduce churn and maximize account value;
• Commercial acumen: Proactively spot growth opportunities and drive commercial discussions with our merchants, to help grow their accounts and meet financial targets;
• Project management: Prioritize and manage short and long term projects with varying timelines  across multiple accounts, leveraging internal support teams where relevant;
• Feedback: Act as a voice of the customer within the business, providing feedback that helps improve both product and merchant experience;
• Independently manage and prioritise tasks to meet project deadlines with minimal supervision, while proactively identifying and resolving issues to ensure smooth workflow and consistent delivery of high-quality results.

Who You Are:

• You have 2+ years of experience in a client-facing and commercial role, either on the merchant side or in complex enterprise software, technical infrastructure, or financial services;Enjoy engaging with others and developing strong working relationships internally and externally with  customers;
• You're a self-starter with a curious mindset. You challenge yourself to go beyond the obvious and use your knowledge to drive customer growth;
• Motivated by team commercial targets, with a proven track record of finding, driving and delivering growth within an existing portfolio;
• You have experience in presenting, negotiating, and structuring complex pricing models;
• You’re highly organized, with excellent time management skills and a constant drive to improve team efficiency;
• You have full professional written and verbal proficiency in English and Polish

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Warsaw office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.