ABOUT THE JOB

The ACLU seeks applicants for the full-time position of Manager, Growth & Stewardship in the Development Department of the ACLU’s National office in New York, NY. This is a hybrid role that has in-office requirements of two (2) days per week or eight (8) days per month. 

The ACLU’s passionate community of donors and activists is stronger than ever. The mission of the ACLU’s Development department is to unlock the full potential of donors and the ACLU as partners in the creation of a more perfect union. We pursue our mission by building long-term donor relationships and organizational partnerships, by demonstrating impact in response to threats, by taking interest in our donors and facilitating personal action, by being accountable stewards of their funds, and by asking donors to consider giving the ACLU their full support.

This position is part of a collective bargaining unit. It is represented by ACLU Staff United (ASU).

WHAT YOU'LL DO 

Reporting to the Associate Director, Growth & Stewardship, the Manager, Growth & Stewardship will be responsible for implementing strategies to upgrade donors across the ACLU’s Nationwide Membership program; project manage all Major donor and DAF-focused omnichannel appeals; and cultivate donors throughout the pipeline. This position will review data for segmentation strategy with internal and external partners and collaborate with the Production team to traffic copy and manage donor campaign elements. Additionally, the Manager will review data and update messaging for weekly mid and major donor acknowledgements and welcome journeys, fielding ad hoc higher value donor correspondence and inquiries. Data literacy, project management experience, and comfort collaborating with diverse teams are essential for success in this position.

YOUR DAY TO DAY

• Project manage 10+ omnichannel Major donor solicitations, DAF appeals, and cultivation campaigns, working closely with DDSRO and NPSPD teams to manage data pulls and review cycles 
• With partners and team, review data and ask strings for audience plans and ask strings for ongoing, multi-channel donor upgrade efforts 
• Prepare and review weekly mid and major donor files, including high dollar acknowledgements and welcome emails, ensuring data hygiene and accuracy of donor information 
• Track performance of upgraded donors and Major donors and escalate notable changes or gifts to Associate Director, Growth & Stewardship, as necessary 
• Monitor ongoing outbound TM efforts and stewardship calls for upgrade efforts and Major donor appeals 
• Manage the following cultivation efforts: Impact postcards, the ACLU Insight Panel, holiday cards, ACLU Magazine tip ons, donor spotlights in Annual Reports, DAF cultivation campaigns and postcards, thank you calling and cards for Mid and Major donors, and oneoff cultivations as needed. 
• As needed, collaborate with other development teams on existing ACLU cultivation opportunities, events, and collateral for the Nationwide Membership upgrade, Mid, and Major audiences. This includes the monthly Debrief, Impact Reports, Leadership Forums, and other member benefits. 
• Monitor expenditures against annual budgets and process invoices for Growth & Stewardship program 
• Engage in special projects and other duties as assigned 

FUTURE ACLU'ERS WILL 

• Be committed to advancing the mission of the ACLU
• Center and embed the principles of equity, inclusion and belonging in their work by demonstrating commitment to diversity with an approach that respects and values multiple perspectives
• Be committed to work collaboratively and respectfully toward resolving obstacles and conflicts

WHAT YOU'LL BRING

• Direct experience project managing campaigns for multi-channel mid to large sized fundraising programs 
• Comfort working with large sets of data; prior experience with Salesforce products a plus 
• Ability to manage multiple priorities 
• Comfort communicating with mid and major donors and external partners 
• Ability to apply sound judgement and to maintain donor data confidentiality 
• Experience with telemarketing and/or email programs, preferred 
• Experience with fundraising copy and scripts, preferred 
• Experience analyzing campaign performance and making data-informed recommendations, preferred

COMPENSATION

WHY THE ACLU

For over 100 years, the ACLU has worked to defend and preserve the individual rights and liberties guaranteed by the Constitution and laws of the United States. Whether it’s ending mass incarceration, achieving full equality for the LGBTQ+ community, establishing new privacy protections for our digital age, or preserving the right to vote or the right to have an abortion, the ACLU takes up the toughest civil liberties cases and issues to defend all people.

We know that great people make a great organization. We value our people and know that what we offer is essential not just their work, but to their overall well-being. 

At the ACLU, we offer a broad range of benefits, which include:

• Time away to focus on the things that matter with a generous paid time-off policy
• Focus on your well-being with comprehensive healthcare benefits (including medical, dental and vision coverage, parental leave, gender affirming care & fertility treatment)
• Plan for your retirement with 401k plan and employer match
• We support employee growth and development through annual professional development funds, internal professional development programs and workshops

OUR COMMITMENT TO ACCESSIBILITY, EQUITY, DIVERSITY & INCLUSION

Accessibility, equity, diversity and inclusion are core values of the ACLU and central to our work to advance liberty, equality, and justice for all. For us diversity, equity, accessibility, and inclusion are not just check-the-box activities, but a chance for us to make long-term meaningful change.  We are a community committed to learning and growth, humility and grace, transparency and accountability. We believe in a collective responsibility to create a culture of belonging for all people within our organization – one that respects and embraces difference; treats everyone equitably; and empowers our colleagues to do the best work possible. We are as committed to anti-oppression, anti-ableism, and anti-racism internally as we are externally. Because whether we’re in the courts or in the office, we believe ‘We the People’ means all of us.

With this commitment in mind, we strongly encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, veteran status and record of arrest or conviction, or any other characteristic protected by applicable law.    

The ACLU is committed to providing reasonable accommodation to individuals with disabilities. If you are a qualified individual with a disability and need assistance applying online, please email benefits.hrdept@aclu.org. If you are selected for an interview, you will receive additional information regarding how to request an accommodation for the interview process. 

ABOUT THE JOB

The ACLU seeks applicants for the full-time position of Associate, Digital Marketing & Production in the Development Department of the ACLU’s National office in New York, NY. This is a hybrid role that has in-office requirements of two (2) days per week or eight (8) days per month.

This is a 3-year term-limited position.

The ACLU’s passionate community of donors and activists is stronger than ever. The mission of the ACLU’s Development Department is to unlock the full potential of donors and the ACLU as partners in the creation of a more perfect union. We pursue our mission by building long-term donor relationships and organizational partnerships, by demonstrating impact in response to threats, by engaging donors how they wish to engage, by taking interest in our donors and facilitating personal action, by being accountable stewards of their funds, and by asking donors to consider giving the ACLU their full support. 

This position is part of a collective bargaining unit. It is represented by ACLU Staff United (ASU).

WHAT YOU'LL DO 

Reporting to the Deputy Director, Donor Development the Associate, Digital Marketing & Production will be responsible for the execution of digital campaigns, including email and peer-to-peer text messaging for the ACLU’s Nationwide Membership Marketing program. The associate will work closely with both external partners and internal stakeholders, ensuring schedules are kept and don’t overlap with other teams’ sends.  The Associate produces digital campaigns, develops campaign templates, landing pages, and dedicated URLs, and ensures testing direction from strategy memos is reflected in campaign setup. Data literacy, project management experience, strong attention to detail and comfort collaborating with diverse teams are essential for success in this position. 

YOUR DAY TO DAY

• Monitor, respond to, and complete production requests as assigned  
• Produce and test online forms, donation forms, and other landing pages  
• Contribute to the maintenance of documentation of team processes and workflows for production 
• Work cross-departmentally as well as with external partners to produce digital campaigns 
• Coordinate with external vendors to daily send reports across our email and SMS programs and overall campaign wrap up reports 
• Support weekend email and text campaigns; This includes off-hours work, as needed, for live coverage of high-priority events or rapid response moments 
• Code, test, QA and edit emails, texts, and landing pages to ensure quality 
• Execute audience selects and tests ensuring the quality and accuracy of data with audience stakeholders 
• Project management: trafficking copy, creation and management of schedules, and external vendor management 
• Identify and escalate digital data hygiene issues, and help define solutions with data team as needed and appropriate 
• Engage in special projects and other duties as assigned  

FUTURE ACLU'ERS WILL 

• Be committed to advancing the mission of the ACLU
• Center and embed the principles of equity, inclusion and belonging in their work by demonstrating commitment to diversity with an approach that respects and values multiple perspectives
• Be committed to work collaboratively and respectfully toward resolving obstacles and conflicts

WHAT YOU'LL BRING

• Demonstrated project management experience
• Proficiency with HTML and/or CSS  
• Experience producing email and text campaigns  
• Understanding of digital/email marketing techniques and mobile optimization  
• Experience with Drupal, Springboard, Salesforce, BBCRM and Sailthru, preferred 
• Experience working with external vendors and partners, preferred 
• Experience with fundraising and direct marketing campaigns, preferred 
• Experience working at complex national or international nonprofits, preferred 

COMPENSATION

WHY THE ACLU

For over 100 years, the ACLU has worked to defend and preserve the individual rights and liberties guaranteed by the Constitution and laws of the United States. Whether it’s ending mass incarceration, achieving full equality for the LGBTQ+ community, establishing new privacy protections for our digital age, or preserving the right to vote or the right to have an abortion, the ACLU takes up the toughest civil liberties cases and issues to defend all people.

We know that great people make a great organization. We value our people and know that what we offer is essential not just their work, but to their overall well-being. 

At the ACLU, we offer a broad range of benefits, which include:

• Time away to focus on the things that matter with a generous paid time-off policy
• Focus on your well-being with comprehensive healthcare benefits (including medical, dental and vision coverage, parental leave, gender affirming care & fertility treatment)
• Plan for your retirement with 401k plan and employer match
• We support employee growth and development through annual professional development funds, internal professional development programs and workshops

OUR COMMITMENT TO ACCESSIBILITY, EQUITY, DIVERSITY & INCLUSION

Accessibility, equity, diversity and inclusion are core values of the ACLU and central to our work to advance liberty, equality, and justice for all. For us diversity, equity, accessibility, and inclusion are not just check-the-box activities, but a chance for us to make long-term meaningful change.  We are a community committed to learning and growth, humility and grace, transparency and accountability. We believe in a collective responsibility to create a culture of belonging for all people within our organization – one that respects and embraces difference; treats everyone equitably; and empowers our colleagues to do the best work possible. We are as committed to anti-oppression, anti-ableism, and anti-racism internally as we are externally. Because whether we’re in the courts or in the office, we believe ‘We the People’ means all of us.

With this commitment in mind, we strongly encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, veteran status and record of arrest or conviction, or any other characteristic protected by applicable law.    

The ACLU is committed to providing reasonable accommodation to individuals with disabilities. If you are a qualified individual with a disability and need assistance applying online, please email benefits.hrdept@aclu.org. If you are selected for an interview, you will receive additional information regarding how to request an accommodation for the interview process.

The Department of Education has determined that employment in this position at the ACLU does not qualify for the Public Service Loan Forgiveness Program. 

ABOUT THE JOB

The ACLU seeks applicants for the full-time position of Gift Planning Associate in the Development Department of the ACLU’s National office in New York, NY. This is a hybrid role that has in-office requirements of two (2) days per week or eight (8) days per month. 

The ACLU’s passionate community of donors and activists is stronger than ever.  The mission of the ACLU’s Development Department is to unlock the full potential of donors and the ACLU as partners in the creation of a more perfect union.  We pursue our mission by building long-term donor relationships and organizational partnerships, by demonstrating impact in response to threats, by engaging donors how they wish to engage, by taking interest in our donors and facilitating personal action, by being accountable stewards of their funds, and by asking donors to consider giving the ACLU their full support.   

This position is part of a collective bargaining unit. It is represented by ACLU Staff United (ASU).

WHAT YOU'LL DO 

Reporting to the Deputy Director of Gift Planning Administration, the Gift Planning Associate will be responsible for providing support for the management and administration of trusts and estates, and life income gifts.

YOUR DAY TO DAY

• Support the overall operations of the gift planning program and represent the ACLU when working directly with donors and/or their families, attorneys, and advisors to administer both active and matured bequest and life income gifts.  
• Independently manage the documentation, receipt, and disbursements of estate and life income gifts by coordinating with internal departments and external financial institutions
• Use your knowledge of planned gifts to problem-solve complex transactions, and to seek guidance or identify issues for escalation. 
• Represent the ACLU in managing donors’ and their representatives’ expectations regarding bequest inquiries, gift proposals and agreements, disbursements, and probate documentation. 
• Demonstrate a high degree of independent decision-making to ensure matured gifts are administered in accordance with organizational revenue sharing policies. 
• With guidance from other team members, responsible for assisting gift officers with day-to-day management of donor portfolios and stewardship activities by entering and maintaining the flow of tasks, producing correspondence, or other materials, necessary to maintain and deepen donor relationships.   
• Ensure the seamless administration of gift planning marketing and estate-related functions, including being the first point of contact for donors and their representatives, prioritizing a high volume of email and mail, independently assessing circumstances and determining the best course of follow-up. 
• With assistance from supervisor, responsible for the data accuracy and maintenance of planned giving records, evaluating needs and developing solutions using hygiene and management reports.    
• Use your knowledge of a variety of software applications and databases to create proposals and gift plans, track regulatory compliance, and produce activity reports. 
• At the discretion of planned giving management, other projects and duties will be assigned as necessary to maintain the highest level of gift planning standards. 

FUTURE ACLU'ERS WILL 

• Be committed to advancing the mission of the ACLU
• Center and embed the principles of equity, inclusion and belonging in their work by demonstrating commitment to diversity with an approach that respects and values multiple perspectives
• Be committed to work collaboratively and respectfully toward resolving obstacles and conflicts

WHAT YOU'LL BRING

• Knowledge of, or desire to learn about, the gift planning field
• Experience in similar complex administrative environments like estate administration, legal, or financial operations
• Familiarity with fundraising databases
• Experience working at complex, fast-paced national or international nonprofits.
• Self-starter adept at planning, prioritizing, organizing, and follow-through, including adherence to deadlines and ability to manage multiple projects at the same time with overlapping deadlines.
• Work collaboratively, share assigned resources and information and serve as a point of reference for other staff to meet goals/deadlines within the expected time frame 
• Anticipate obstacles and suggest or perform alternative courses of action to accomplish the desired results for difficult projects
• Ability to speak and write effectively to convey clarity, specificity, and exactness, being mindful of the intended audience 
• Strong proofreading and editing skills 
• Ability to exercise good judgment about who needs what information and how to deliver it most effectively 
• Excellent interpersonal skills and the ability to represent the organization to donors as well as interface with all levels of staff at the national office, the affiliates and volunteers while maintaining tact, diplomacy and confidentiality 
• Proficient in Microsoft Office, i.e. Word, Excel, Power Point, Outlook and Internet usage 

COMPENSATION

WHY THE ACLU

For over 100 years, the ACLU has worked to defend and preserve the individual rights and liberties guaranteed by the Constitution and laws of the United States. Whether it’s ending mass incarceration, achieving full equality for the LGBTQ+ community, establishing new privacy protections for our digital age, or preserving the right to vote or the right to have an abortion, the ACLU takes up the toughest civil liberties cases and issues to defend all people.

We know that great people make a great organization. We value our people and know that what we offer is essential not just their work, but to their overall well-being. 

At the ACLU, we offer a broad range of benefits, which include:

• Time away to focus on the things that matter with a generous paid time-off policy
• Focus on your well-being with comprehensive healthcare benefits (including medical, dental and vision coverage, parental leave, gender affirming care & fertility treatment)
• Plan for your retirement with 401k plan and employer match
• We support employee growth and development through annual professional development funds, internal professional development programs and workshops

OUR COMMITMENT TO ACCESSIBILITY, EQUITY, DIVERSITY & INCLUSION

Accessibility, equity, diversity and inclusion are core values of the ACLU and central to our work to advance liberty, equality, and justice for all. For us diversity, equity, accessibility, and inclusion are not just check-the-box activities, but a chance for us to make long-term meaningful change.  We are a community committed to learning and growth, humility and grace, transparency and accountability. We believe in a collective responsibility to create a culture of belonging for all people within our organization – one that respects and embraces difference; treats everyone equitably; and empowers our colleagues to do the best work possible. We are as committed to anti-oppression, anti-ableism, and anti-racism internally as we are externally. Because whether we’re in the courts or in the office, we believe ‘We the People’ means all of us.

With this commitment in mind, we strongly encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, veteran status and record of arrest or conviction, or any other characteristic protected by applicable law.    

The ACLU is committed to providing reasonable accommodation to individuals with disabilities. If you are a qualified individual with a disability and need assistance applying online, please email benefits.hrdept@aclu.org. If you are selected for an interview, you will receive additional information regarding how to request an accommodation for the interview process. 

ABOUT THE JOB

The ACLU seeks applicants for the full-time position of Deputy Director, Support Transition in the Development Department of the ACLU’s National office in New York, NY. This is a hybrid role that has in-office requirements of two (2) days per week or eight (8) days per month. This is an 18-month term-limited position. 

The ACLU’s passionate community of donors and activists is stronger than ever. The mission of the ACLU’s Development Department is to unlock the full potential of donors and the ACLU as partners in the creation of a more perfect union.  We pursue our mission by building long-term donor relationships and organizational partnerships, by demonstrating impact in response to threats, by engaging donors how they wish to engage, by taking interest in our donors and facilitating personal action, by being accountable stewards of their funds, and by asking donors to consider giving the ACLU their full support.  

WHAT YOU'LL DO 

Reporting to the Director of Development Data & Systems, the Deputy Director, Support Transition will  oversee the transition to a new support structure after a major system migration project, ensuring the team and roles are structured to optimally meet or exceed established SLAs for user support, knowledge, training, enhancements, report and business intelligence, and business analysis needs. This role will partner with the Director, partner support teams, and Development leadership to develop a plan, and will lead the transition of the Support, Knowledge, and Training (SKT) and Business Intelligence and Analytics (BIA) teams through the migration and through the system stabilization phase.

This is an 18-month term-limited role, and an ideal opportunity for a strategic, collaborative, empathetic, and forward-thinking data leader to apply their skills, experience, and expertise to harness data for the ACLU’s mission.

YOUR DAY TO DAY

RESPONSIBILITIES 

• Conduct discovery of cross-functional support teams, probing current-state success areas and pain points, as well as expectations, hopes and concerns for the future state to fully understand the landscape.  Conduct interviews with teams, partners, and stakeholders to understand their perspective on what will be needed. Review SLAs and prior BBCRM design session recordings to understand proposed new configuration. Compile findings and combine with industry experience to develop a report back on the current state of support and recommendations for optimal support structure. 
• Work with Development leadership and cross-functional stakeholders to update the service level agreement as needed.  Perform a gap analysis on current operations, and build improvement projects into the transition plan or post-migration roadmap.   
• Support team leadership in developing clearly defined team scopes, roles and necessary skillsets, responsibilities, and cross-functional decision-making frameworks that will result in meeting or exceeding SLAs with the new system as efficiently as possible. 
• Partner with Director on developing a plan for transitioning team to new structure, ensuring timely steps are planned in alignment with budget timelines and procurement processes so that resources are in place when needed in alignment with the Launch Plan, the Change Management Plan, and any related continencies. 
• Participate in ongoing design sessions for new system, advising where needed on optimal configuration based on discovery.   
•  Prepare the SKT and BIA teams for transition including ensuring adequate training and skill development has been completed, ensuring resources are procured and prepared, and setting success metrics, identifying risks, and developing contingency plans.  Lead the teams and support partner teams through the migration, monitoring progress, escalating issues, coaching and managing performance. 
• Oversee the SKT and BIA teams, fostering collaboration within teams and partnership with other DDSRO teams. Develop both current-state and migration goals, manage capacity and performance, mentor leadership, and ensure efficiency.  
• Assist in the development and management of the DDSRO roadmap, resourcing, and capacity planning for the SKT and BIA teams, ensuring teams manage their projects according to the DDSRO roadmap standard.   
• Support strategic planning for support, reporting and BIA current state and future stage projects.  Partner with Director in resource planning, capacity management, and roadmapping initiatives. 
• Demonstrate a commitment to diversity within the office; use a personal approach that values all individuals and respects differences in regards to race, ethnicity, age, gender identity and expression, sexual orientation, religion, ability and socio-economic circumstance 
• Commit to work collaboratively and respectfully toward resolving obstacles and/or conflicts 
• Other duties and special projects as assigned

FUTURE ACLU'ERS WILL 

• Be committed to advancing the mission of the ACLU
• Center and embed the principles of equity, inclusion and belonging in their work by demonstrating commitment to diversity with an approach that respects and values multiple perspectives
• Be committed to work collaboratively and respectfully toward resolving obstacles and conflicts

WHAT YOU'LL BRING

QUALIFICATIONS 

• Experience managing a BBCRM support team in a federated non-profit or organization of similar complexity to the ACLU  
• Superior understanding of fundraising systems support needs 
• Solid organizational skills, the ability to work productively and proactively in a high volume, fast paced and detail-oriented environment  
• Demonstrated analytical, negotiation and facilitation skills to interpret business needs of department 
• Ability to think through details while understanding big picture and long-range goals and effects  
• Inherent decision maker, who is adept in troubleshooting incoming issues as they arise, must have problem solving skills and resourcefulness  
• Ability to manage a multi-faceted workload independently, while successfully setting priorities and meeting deadlines   
• Commitment to the mission of the ACLU 
• Demonstrate a commitment to diversity within the office using a personal approach that values all individuals and respects differences in regards to race, ethnicity, age, gender identity and expression, sexual orientation, religion, disability and socio-economic circumstance 
• Commitment to work collaboratively and respectfully toward resolving obstacles and/or conflicts 

 PREFERRED QUALIFICATIONS 

• Experience working as a consultant for non-profit systems and/or systems support  
• Commitment to the mission of the ACLU 

COMPENSATION

WHY THE ACLU

For over 100 years, the ACLU has worked to defend and preserve the individual rights and liberties guaranteed by the Constitution and laws of the United States. Whether it’s ending mass incarceration, achieving full equality for the LGBTQ+ community, establishing new privacy protections for our digital age, or preserving the right to vote or the right to have an abortion, the ACLU takes up the toughest civil liberties cases and issues to defend all people.

We know that great people make a great organization. We value our people and know that what we offer is essential not just their work, but to their overall well-being. 

At the ACLU, we offer a broad range of benefits, which include:

• Time away to focus on the things that matter with a generous paid time-off policy
• Focus on your well-being with comprehensive healthcare benefits (including medical, dental and vision coverage, parental leave, gender affirming care & fertility treatment)
• Plan for your retirement with 401k plan and employer match
• We support employee growth and development through annual professional development funds, internal professional development programs and workshops

OUR COMMITMENT TO ACCESSIBILITY, EQUITY, DIVERSITY & INCLUSION

Accessibility, equity, diversity and inclusion are core values of the ACLU and central to our work to advance liberty, equality, and justice for all. For us diversity, equity, accessibility, and inclusion are not just check-the-box activities, but a chance for us to make long-term meaningful change.  We are a community committed to learning and growth, humility and grace, transparency and accountability. We believe in a collective responsibility to create a culture of belonging for all people within our organization – one that respects and embraces difference; treats everyone equitably; and empowers our colleagues to do the best work possible. We are as committed to anti-oppression, anti-ableism, and anti-racism internally as we are externally. Because whether we’re in the courts or in the office, we believe ‘We the People’ means all of us.

With this commitment in mind, we strongly encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, veteran status and record of arrest or conviction, or any other characteristic protected by applicable law.    

The ACLU is committed to providing reasonable accommodation to individuals with disabilities. If you are a qualified individual with a disability and need assistance applying online, please email benefits.hrdept@aclu.org. If you are selected for an interview, you will receive additional information regarding how to request an accommodation for the interview process.

The Department of Education has determined that employment in this position at the ACLU does not qualify for the Public Service Loan Forgiveness Program.