About the Role

The Abacus Insights Growth team is expanding—again. We’re hiring a Director, Strategic Accounts (DSA) to accelerate revenue growth within our existing strategic customer portfolio by deepening adoption and expanding how customers use our platform and solutions. 

Reporting to the Vice President, Business Development, you’ll operate as a trusted advisor to senior customer stakeholders—connecting their highest‑priority business needs to tailored, high‑value solutions across the Abacus product portfolio. If you’re energized by complex enterprise selling, consultative problem‑solving, and building long-term executive relationships that translate into measurable outcomes, this role is for you. 

Your day to day

• Grow and expand a portfolio of existing health insurance customers by deeply understanding their priorities and mapping them to high-impact solutions across Abacus’s product suite. 
• Lead the full sales cycle from discovery to close—owning everything from initial outreach and executive presentations to RFIs, multi-day workshops, RFPs, negotiations, and deal signing. 
• Consistently deliver against a seven-figure quota across Abacus Insights’ most strategic payer customers. 
• Collaborate cross-functionally with Product, Marketing, Customer Success, Delivery, and Finance to craft compelling proposals, unlock expansion, and drive strong retention. 
• Bring a consultative, problem-solving approach—helping customers connect their challenges to clear value, building momentum from first conversation through signed growth initiatives. 

What you bring to the team

• 8+ years of sales experience, with a strong track record in account growth / expansion within existing enterprise customers. 
• 5+ years working with or for healthcare payers, with the credibility to engage senior stakeholders and navigate complex buying environments. 
• A strong grasp of cloud and modern data platforms (e.g., AWS, Azure, GCP, Databricks, Snowflake) and comfort positioning data-enabled products to business and technical audiences.
• Extensive customer-facing experience in senior roles, including the ability to effectively communicate and influence C-level executives and various levels of technical and non-technical depth within client teams.
• Executive presence, sharp discovery skills, and the ability to translate customer needs into tailored solutions that drive measurable impact. 

What we would like to see but not required

• Experience selling into both technology and payer environments (e.g., you’ve been inside a payer and/or sold to them from a vendor). 

• Consulting experience in the healthcare vertical. 

Compensation: Compensation for this role is based on experience, skills, and location, and includes base salary plus eligibility for performance bonuses and equity grants.

What you’ll get in return:

• Unlimited paid time off – recharge when you need it
• Work from anywhere – flexibility to fit your life
• Comprehensive health coverage – multiple plan options to choose from
• Equity for every employee – share in our success
• Growth-focused environment – your development matters here
• Home office setup allowance – one-time support to get you started
• Monthly cell phone allowance – stay connected with ease #LI-SB1 #LI-Remote

About the Role

We are hiring a Digital Marketing Manager to own and accelerate our growth engine at Abacus Insights. In this role, you’ll sit at the intersection of creative, strategy, execution, and analytics—driving measurable business impact through high‑performing, audience-focused and data driven campaigns.

You’ll translate our brand and thought leadership into compelling digital experiences, partner closely with sales and product teams, and you’ll optimize performance across channels to fuel lead generation and pipeline growth. If you thrive in a hands‑on, fast‑moving environment and love turning insights into action, this role is for you!

Your day to day

• Define and execute a digital marketing strategy aligned to growth and revenue goals, with a particular focus on brand advertising and product marketing.
• Design and lead targeted, integrated campaigns across the website (SEO/AIO), custom landing pages, video, email, social media, and paid media.
• Own performance across the funnel, optimizing for conversion, efficiency, and pipeline impact.
• Partner with product marketing to align on messaging and priorities.
• Build targeted nurture programs that move prospects through the buyer journey.
• Support segmentation, lead scoring, and lifecycle workflows to improve conversion.
• Leverage analytics and dashboards to uncover insights and growth opportunities.
• Drive campaign-specific social media strategies to amplify thought leadership.
• Continuously evolve strategies using emerging trends, tools, and AI innovations.

What you bring to the team

• Bachelor’s degree in Marketing, Business, Communications, or a related field.
• 5+ years of B2B experience in digital marketing, demand generation, or performance marketing.
• Proven success developing and leading multi‑channel campaigns across web, email, social and paid media.
• Demonstrated ability to apply emerging digital and AI‑driven marketing tools to improve performance and outcomes.
• Hands‑on expertise with HubSpot, Google Ads Manager, LinkedIn Campaign Manager and a data enrichment tool such as Clay or Apollo.io.
• Strong analytical capability with a track record of turning data into actionable insights.
• Experience with A/B testing, audience segmentation, and conversion optimization.
• Clear, confident communicator with the ability to influence cross‑functional stakeholders.
• Highly organized, self‑directed, and comfortable managing multiple priorities simultaneously.

What we’d like to see, but not required

• Experience in health care technology and health data.
• Familiarity with data visualization, dashboards, and advanced reporting tools.
• Experience with content distribution or social advocacy platforms.#LI-MS1

About the Role 

The Principal Sustaining and Forward Deployed Engineer is a senior individual contributor who ensures that Abacus Insights’ customers experience a stable, reliable, and high‑performing platform from day one through long‑term operation.

In this role, you serve as a technical partner to our customers—owning production operations, leading incident response, and safeguarding post‑launch reliability across the Abacus Insights ecosystem.

Your work blends:

• SRE‑driven production operations focused on customer uptime and trust

• SWAT‑style deep technical problem solving to resolve customer‑impacting issues

• Forward‑deployed, customer‑facing engineering to support deployments and escalations

• Hands‑on software development and automation that improves customer experience at scale

You will take ownership of the most complex, ambiguous, and high‑impact production challenges—especially those involving AWS infrastructure, Databricks workloads, and large‑scale data pipelines. You’ll work directly with customers to diagnose issues, guide them through critical moments, and ensure that insights from the field translate into durable improvements across our platform and products.

This is a hands‑on, high‑visibility role. You will lead technically during incidents, debug live systems, and write production‑grade code when it meaningfully enhances reliability, operability, and customer outcomes.

Your day to day

Production Operations & Incident Response

• Act as a senior technical escalation point during production incidents
• Lead real-time incident triage, mitigation, and recovery efforts
• Drive root cause analysis (RCA) with a focus on systemic, long-term fixes
• Identify recurring failure patterns and push for architectural or operational improvements
• Partner with Customer Success and Engineering to manage customer impact during incidents

Sustaining Engineering & Post‑Launch Ownership

• Own post-launch reliability, stability, and operational quality of core systems
• Investigate and resolve complex field issues and production defects
• Ensure fixes developed during incidents or customer escalations are up streamed into the core product
• Improve operational readiness of services through better runbooks, monitoring, and alerting
• Reduce operational toil by converting repeated manual work into automation

Forward Deployed / Customer‑Facing Engineering

• Engage directly with strategic customers to solve real-world, production-grade technical challenges
• Support complex deployments, integrations, and escalations in customer environments
• Act as a trusted technical partner to customers during high-impact issues
• Translate customer learnings into concrete product, platform, and operational improvements
• Contribute to reusable tools, playbooks, and best practices that accelerate future deployments

AWS & Databricks Technical Expertise

• Serve as a subject matter expert for AWS-hosted production systems
• Troubleshoot and resolve issues across:
  • AWS compute, storage, networking, IAM, and security
  • Databricks jobs, clusters, and Spark-based data pipelines
• Debug performance degradation, scalability issues, job failures, and data correctness problems
• Partner with platform and data teams to harden systems for reliability, scale, and operability

Software Development & Automation

• Write production-quality code to:
  • Automate operational workflows
  • Improve reliability and observability
  • Eliminate manual intervention and reduce incident frequency
• Contribute primarily in Python, with exposure to JVM-based systems as needed
• Review code with a strong emphasis on operability, resiliency, and maintainability
• Advocate for “build it so it can be operated” engineering standards

Technical Leadership & Collaboration

• Provide technical leadership without formal authority, influencing design and operational decisions
• Mentor engineers through pairing, reviews, and incident leadership
• Collaborate closely with Product, Engineering, Data, and Customer teams
• Operate effectively in high-pressure, ambiguous environments, especially during customer-impacting incidents

What you bring to the team 

• 10+ years of experience in software engineering, SRE, sustaining engineering, or production operations
• Deep hands-on experience operating production systems in AWS
• Strong experience troubleshooting Databricks and large-scale data platforms
• Proficiency in Python and experience building production services or tooling
• Strong understanding of:
  • Distributed systems
  • Incident management and RCA practices
  • Monitoring, alerting, and observability
  • CI/CD Pipelines that leverage Infrastructure as Code.
• Proven ability to own problems end-to-end, from detection to permanent resolution
• Excellent communication skills, especially during incidents and customer escalations
• Ability to work backward from customer impact to root cause across systems and codebases, delivering fixes in environments with minimal documentation.
• Strong instinct for operational risk, with the ability to proactively identify failure modes and harden systems before they impact customers.

What we would like to see, but not required: 

• Experience in healthcare, health insurance, or regulated data environments
• Familiarity with:
  • Kubernetes (EKS), EMR, Lambda
  • Spark internals
  • Snowflake or similar data warehouses

• Experience with FHIR, MDM systems, or entity resolution
• Prior experience in SWAT, escalation engineering, or tiger-team roles
• Experience contributing to or operating within SRE/on-call programs

Compensation: Compensation for this role is based on experience, skills, and location, and includes base salary plus eligibility for performance bonuses and equity grants.

What you’ll get in return:

• Unlimited paid time off – recharge when you need it
• Work from anywhere – flexibility to fit your life
• Comprehensive health coverage – multiple plan options to choose from
• Equity for every employee – share in our success
• Growth-focused environment – your development matters here
• Home office setup allowance – one-time support to get you started
• Monthly cell phone allowance – stay connected with ease#LI-MS1

About the Role

The Client Success Director is a high‑impact role designed for a leader who thrives on ownership and accountability. You are the single, accountable owner for a portfolio of healthcare clients, with end‑to‑end responsibility for client outcomes and the overall P&L health of your portfolio. While this is an individual contributor role, it operates at a General Manager level. Accountability is not shared or escalated—you are the owner of results.

You hold a true seat at the table, driving meaningful business results including retention, growth, and measurable value delivered through Abacus solutions. You think and act like a business owner, treating your portfolio as if it were your own, and making decisions accordingly.

You serve as both the voice of the customer inside Abacus and the face of Abacus to your clients. You build deep, trust‑based relationships with C‑suite and senior executives, operating as a strategic advisor who understands your clients’ businesses as well as—often better than—they do. By deeply understanding each client’s strategy, pressures, and competitive landscape, you anticipate what’s coming next, proactively identify expansion opportunities, and mitigate risk well before it becomes an escalation.

Success in this role requires leading through influence. You routinely mobilize cross‑functional teams—including Client Data Engineering, Product, PMO, Analytics, and Client Requirements—to deliver exceptional outcomes, despite having no direct authority over them. You build alignment, create urgency, and drive execution, stepping forward to own challenges, champion solutions, and ensure follow‑through—while giving credit to the teams who help make it happen.

This role is ideal for a builder and business owner at heart—someone energized by complexity, ambiguity, and pace. You don’t wait for perfect clarity; you create it. You communicate with executive presence, distill complexity into decisive action, and move seamlessly between strategic leadership and hands‑on problem solving. If you’re motivated by real accountability, visible impact, and the opportunity to shape both client success and company growth, this role offers that challenge—at scale.

What You Are Accountable For

• Client Outcomes, Not Activities. You own the results your clients achieve with the Abacus platform — retention, satisfaction, and measurable business value. You are not managing tasks; you are delivering outcomes.
• Executive Relationships & Trust. You build and sustain C-suite and VP-level relationships with your clients. You are a credible, consultative partner who earns a seat at the table — not just a point of contact.
• Portfolio Growth. You identify whitespace, connect client needs to expansion opportunities, and partner with Sales to grow your accounts. You think commercially and treat your portfolio like a business you own.
• Proactive Risk Management. You know your clients' business deeply enough to sense risks before they surface. You don't wait for escalations — you anticipate them, raise them early, and drive resolution across teams.
• Cross-Functional Influence. You mobilize Client Data Engineering, Product, PMO, and Analyst teams — none of whom report to you — to deliver for your clients. Your ability to lead through influence, not authority, is the engine of your success.
• Voice of the Customer. You translate client needs, feedback, and market context into actionable insight for internal teams, ensuring Abacus builds and delivers what clients actually need — not just what's on the roadmap.
• Client Satisfaction & Loyalty. You maintain the highest levels of client satisfaction (CSAT/NPS) and create an environment where clients want to expand their partnership with Abacus.
• Escalation Ownership. You are the single point of accountability for all client escalations. You own the resolution, the communication, and the follow-through — end to end.

What You Bring to the Team

What we would like to see, but not required

• Prior experience operating as a General Manager, P&L owner, or franchise-style leader for a client portfolio or business unit.
• Familiarity with healthcare interoperability standards (e.g., CMS-0057, FHIR, HL7) and the regulatory landscape affecting health plans.
• PBM domain knowledge — you understand the business of pharmacy benefits management, including how data drives decisions around rebates, formularies, networks, claims adjudication, utilization, and operations.
• Experience with cloud technologies and modern data platforms (data lakes, analytics, GenAI-enabled workflows).
• Track record of growing accounts through consultative selling, upsell, and cross-sell in partnership with Sales teams.
• Exposure to healthcare payer operations — claims, enrollment, provider networks, quality programs, or value-based care models.

Compensation: Compensation for this role is based on experience, skills, and location, and includes base salary plus eligibility for performance bonuses and equity grants.

What you’ll get in return

• Unlimited paid time off – recharge when you need it
• Work from anywhere – flexibility to fit your life
• Comprehensive health coverage – multiple plan options to choose from
• Equity for every employee – share in our success
• Growth-focused environment – your development matters here
• Home office setup allowance – one-time support to get you started
• Monthly cell phone allowance – stay connected with ease#LI-MS1