Overview 

We are seeking a highly strategic and execution-focused Sr Director, Data and Application Engineering to lead a broad portfolio of technical teams driving the organization's most critical engineering initiatives. Reporting directly to the Chief Technology Officer (CTO), this leader will oversee four core practice areas — DevOps, Application Development, Data Engineering, and Internal AI Development — and will be responsible for aligning these teams to deliver on the department's strategic goals. 

 As a 1,000-person Managed Services Provider (MSP) serving financial services and healthcare clients, we operate in highly regulated environments that demand secure, compliant, and reliable engineering practices. This leader will ensure all teams operate with the rigor, velocity, and collaboration required to build enterprise-grade platforms and solutions. 

 Reporting Structure 

• Reports to: Chief Technology Officer (CTO) 

• Direct Reports: Engineering leads across DevOps, Application Development, Data Engineering, and AI Development 

Teams Overseen 

DevOps 

Responsible for the infrastructure, CI/CD pipelines, and internal automation capabilities of the organization. This team supports development velocity, reliability, and the continued expansion of automation tooling across internal operations. 

Application Development 

Owns the design, development, and ongoing maintenance of internally built applications — most notably the Abacus portal — and supports service delivery initiatives including development and configuration work within ServiceNow. 

Data Engineering 

Leads the architecture, construction, and operation of the organization's enterprise data platform, enabling reliable, governed, and scalable data infrastructure across business units. 

Internal AI Development 

Drives the development and deployment of AI-powered tools and agents that deliver measurable efficiency gains across the organization. Partners with internal stakeholders to identify, prioritize, and implement AI solutions aligned to business needs. 

Departmental Goals 

This role is accountable for organizing and directing all four teams toward the following high-level department objectives: 

• Build and mature the organization's enterprise data platform to support scalable, governed, and insight-ready data infrastructure 

• Assist the service delivery team with the continued development and configuration of ServiceNow to improve ITSM capabilities and operational workflows 

• Expand and integrate the DevOps team's scope to encompass internal automation initiatives, reducing manual effort and improving engineering efficiency across the organization 

• Own the roadmap, development, and ongoing evolution of the internally developed Abacus portal 

• Collaborate with internal stakeholders to identify, prioritize, and deliver AI solutions that drive organizational efficiency and support strategic business outcomes 

Key Responsibilities 

Strategic Leadership & Team Alignment 

• Partner with the CTO to define and execute the engineering department's strategy across all four practice areas 

• Develop and maintain a unified engineering roadmap that balances platform investment, product delivery, and operational improvement 

• Establish cross-team priorities, resource allocation, and delivery cadences aligned to departmental goals 

• Serve as an escalation point and executive sponsor for critical engineering initiatives 

DevOps & Automation 

• Oversee the reliability, scalability, and continuous improvement of infrastructure and CI/CD tooling 

• Drive the expansion of the DevOps practice into internal automation — identifying and implementing automation opportunities that reduce toil and increase throughput 

• Ensure engineering teams operate with modern DevOps practices including infrastructure-as-code, observability, and automated testing 

Application Development & Platform Ownership 

• Own the technical direction and delivery roadmap for the Abacus portal, ensuring it meets evolving business requirements 

• Partner with the service delivery team to support ServiceNow development and configuration needs 

• Champion engineering best practices including code quality, security, and maintainability across all application development efforts 

Data Engineering & Enterprise Data Platform 

• Lead the build-out of the organization's enterprise data platform, ensuring it is scalable, governed, and fit for enterprise use 

• Ensure data pipelines, storage, and access patterns are designed for reliability and compliance in regulated industries 

• Collaborate with business stakeholders to ensure the platform supports analytics, reporting, and AI/ML workloads 

AI Development & Innovation 

• Lead the design, development, and rollout of internal AI agents and automation tools 

• Work directly with internal stakeholders to surface efficiency opportunities addressable through AI 

• Ensure AI solutions are scalable, secure, and compliant with regulatory requirements (e.g., HIPAA, financial data controls) 

• Oversee integration of AI systems with existing platforms and workflows 

• Serve as a subject matter expert on AI trends, tools, and best practices relevant to the MSP and regulated services space 

People Leadership & Culture 

• Build, mentor, and develop high-performing engineering teams across all four practice areas 

• Establish consistent engineering standards, development practices, and delivery governance 

• Foster a culture of accountability, collaboration, innovation, and continuous improvement 

• Attract and retain top engineering talent; support career development at all levels 

Metrics, Reporting & Governance 

• Define and track KPIs across teams (e.g., deployment frequency, platform uptime, data quality, AI adoption, development velocity) 

• Regularly report progress, risks, and outcomes to the CTO and executive leadership 

• Ensure all engineering practices meet governance, compliance, and security standards for regulated environments 

Qualifications 

Required 

• 12+ years of experience in software engineering, data engineering, DevOps, or related technical disciplines 

• 7+ years in progressive engineering leadership roles, including managing managers or multi-team organizations 

• Demonstrated experience overseeing multiple, diverse technical teams simultaneously 

• Proven track record of delivering enterprise-scale platforms and applications in production environments 

• Experience working in regulated industries such as financial services, healthcare, or similar 

• Strong ability to translate business objectives into technical strategy and measurable delivery outcomes 

• Excellent executive communication and stakeholder management skills 

Preferred 

• Experience within a Managed Services Provider (MSP) or services-based technology organization 

• Familiarity with ITSM platforms, particularly ServiceNow development and configuration 

• Hands-on background in one or more of: data platform architecture, AI/ML engineering, or DevOps automation 

• Experience with AI governance, risk management, and compliance frameworks 

• Exposure to enterprise data platform design (e.g., data lakes, lakehouses, data mesh architectures) 

Key Competencies 

• Strategic vision balanced with pragmatic execution 

• Cross-functional collaboration and executive stakeholder management 

• Organizational design and team development across multiple disciplines 

• Data-driven decision-making and outcomes orientation 

• Clear, compelling communication with both technical and non-technical audiences 

• Ability to lead through ambiguity in a fast-paced, evolving environment 

Success Metrics (First 12–18 Months) 

• Enterprise data platform foundation is architected, resourced, and delivering initial capabilities 

• ServiceNow development backlog is structured, prioritized, and progressing in partnership with service delivery 

• DevOps automation initiatives are identified, scoped, and delivering measurable efficiency gains 

• Abacus portal roadmap is owned, communicated, and actively progressing 

• At least 2–3 AI solutions are deployed and delivering measurable business value 

• All four engineering teams operate with clear charters, goals, and delivery metrics 

• Engineering culture reflects strong cross-team collaboration and consistent delivery practices 

Why This Role Matters 

This role sits at the intersection of platform, product, data, and AI — and is central to the organization's ability to scale, innovate, and operate with excellence. The Senior Director of Engineering will unify four critical engineering functions under a shared vision, accelerating the delivery of the enterprise data platform, modernizing internal tooling, and embedding AI-driven efficiency into the organization's core operations. This is a high-visibility, high-impact leadership role with direct line of sight to the CTO and meaningful influence over the company's long-term technical direction. 

Benefits of Working for Abacus:

• Exposure to diverse array of technologies
• Part of a team of experienced engineers who aim to deliver exceptional service
• Competitive compensation
• Performance bonus
• Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO
• Opportunities to further technical education through online courses
• Positive, friendly, supportive work environment

Project Manager, Service Transition

Job Summary

We are seeking a Project Manager to support high-impact internal system initiatives that strengthen operational efficiency and enterprise platform alignment. This role partners with C-level stakeholders, Finance, Operations, Technology teams, and external vendors to ensure structured governance, cross-functional alignment, and successful program execution.

As part of the broader Project Management organization, this position will lead client onboarding and other strategic initiatives as business priorities evolve. The ideal candidate is a disciplined, solutions-oriented project leader who thrives in both internal and client-facing environments.

Responsibilities

• Own end-to-end delivery of assigned initiatives, ensuring alignment to scope, timeline, budget, and defined outcomes.
• Establish and maintain structured project plans, milestones, and governance standards to drive execution discipline.
• Lead stakeholder engagement across executive leadership, cross-functional teams, and external vendors, providing clear reporting and decision support.
• Proactively identify risks, dependencies, and implement mitigation strategies to protect delivery.
• Oversee client onboarding engagements, including kickoff, implementation oversight, transition to support teams, and successful stabilization.
• Ensure thorough documentation, knowledge transfer, and formal project closure upon completion.

Skills & Qualifications

• Demonstrated ability to communicate effectively with executive stakeholders and lead structured, outcome-focused discussions.
• Strong organizational discipline with the ability to drive clarity, accountability, and alignment across cross-functional teams.
• Proven experience managing complex initiatives in fast-paced environments, including coordination with third-party vendors and system integrations.
• Ability to balance internal operational priorities with client-facing project delivery.
• Ability to identify risks and implement mitigation strategies proactively.
• Working knowledge of project management methodologies such as Agile, Waterfall, or hybrid approaches.
• Bachelor’s degree or equivalent professional experience required. PMP or comparable certification preferred.

The Benefits of Working for Abacus:

• Exposure to diverse array of technologies
• Competitive compensation
• Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO
• Performance bonus
• Positive, friendly, supportive office environment
• Workplace perks such as healthy snacks, wellness program, and fun events

This position requires current U.S. work authorization. The company is unable to sponsor or assume sponsorship of an employment visa at this time.

Project Manager, Service Transition

Job Summary

We are seeking a Project Manager to support high-impact internal system initiatives that strengthen operational efficiency and enterprise platform alignment. This role partners with C-level stakeholders, Finance, Operations, Technology teams, and external vendors to ensure structured governance, cross-functional alignment, and successful program execution.

As part of the broader Project Management organization, this position will lead client onboarding and other strategic initiatives as business priorities evolve. The ideal candidate is a disciplined, solutions-oriented project leader who thrives in both internal and client-facing environments.

Responsibilities

• Own end-to-end delivery of assigned initiatives, ensuring alignment to scope, timeline, budget, and defined outcomes.
• Establish and maintain structured project plans, milestones, and governance standards to drive execution discipline.
• Lead stakeholder engagement across executive leadership, cross-functional teams, and external vendors, providing clear reporting and decision support.
• Proactively identify risks, dependencies, and implement mitigation strategies to protect delivery.
• Oversee client onboarding engagements, including kickoff, implementation oversight, transition to support teams, and successful stabilization.
• Ensure thorough documentation, knowledge transfer, and formal project closure upon completion.

Skills & Qualifications

• Demonstrated ability to communicate effectively with executive stakeholders and lead structured, outcome-focused discussions.
• Strong organizational discipline with the ability to drive clarity, accountability, and alignment across cross-functional teams.
• Proven experience managing complex initiatives in fast-paced environments, including coordination with third-party vendors and system integrations.
• Ability to balance internal operational priorities with client-facing project delivery.
• Ability to identify risks and implement mitigation strategies proactively.
• Working knowledge of project management methodologies such as Agile, Waterfall, or hybrid approaches.
• Bachelor’s degree or equivalent professional experience required. PMP or comparable certification preferred.

The Benefits of Working for Abacus:

• Exposure to diverse array of technologies
• Competitive compensation
• Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO
• Performance bonus
• Positive, friendly, supportive office environment
• Workplace perks such as healthy snacks, wellness program, and fun events

Project Manager, Service Transition

Job Summary

We are seeking a Project Manager to support high-impact internal system initiatives that strengthen operational efficiency and enterprise platform alignment. This role partners with C-level stakeholders, Finance, Operations, Technology teams, and external vendors to ensure structured governance, cross-functional alignment, and successful program execution.

As part of the broader Project Management organization, this position will lead client onboarding and other strategic initiatives as business priorities evolve. The ideal candidate is a disciplined, solutions-oriented project leader who thrives in both internal and client-facing environments.

Responsibilities

• Own end-to-end delivery of assigned initiatives, ensuring alignment to scope, timeline, budget, and defined outcomes.
• Establish and maintain structured project plans, milestones, and governance standards to drive execution discipline.
• Lead stakeholder engagement across executive leadership, cross-functional teams, and external vendors, providing clear reporting and decision support.
• Proactively identify risks, dependencies, and implement mitigation strategies to protect delivery.
• Oversee client onboarding engagements, including kickoff, implementation oversight, transition to support teams, and successful stabilization.
• Ensure thorough documentation, knowledge transfer, and formal project closure upon completion.

Skills & Qualifications

• Demonstrated ability to communicate effectively with executive stakeholders and lead structured, outcome-focused discussions.
• Strong organizational discipline with the ability to drive clarity, accountability, and alignment across cross-functional teams.
• Proven experience managing complex initiatives in fast-paced environments, including coordination with third-party vendors and system integrations.
• Ability to balance internal operational priorities with client-facing project delivery.
• Ability to identify risks and implement mitigation strategies proactively.
• Working knowledge of project management methodologies such as Agile, Waterfall, or hybrid approaches.
• Bachelor’s degree or equivalent professional experience required. PMP or comparable certification preferred.

The Benefits of Working for Abacus:

• Exposure to diverse array of technologies
• Competitive compensation
• Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO
• Performance bonus
• Positive, friendly, supportive office environment
• Workplace perks such as healthy snacks, wellness program, and fun events

This position requires current U.S. work authorization. The company is unable to sponsor or assume sponsorship of an employment visa at this time.

Summary

As a Senior Cloud Architect on our Cloud Engineering team, you will lead the design and implementation of complex cloud solutions for our clients across multiple cloud platforms. You will serve as a technical leader and subject matter expert, providing strategic guidance on cloud architecture, security, cost optimization, and the secure adoption of enterprise AI capabilities. You will mentor junior team members while driving innovation and best practices across the organization.

The Senior Cloud Architect designs complex, enterprise-grade cloud solutions that address sophisticated business requirements across multi-cloud and hybrid environments. Through expert-level understanding of cloud architecture and emerging technologies, you will lead architectural reviews, optimize cloud costs, and ensure solutions meet the highest standards of security, scalability, and reliability. This role requires deep expertise in multiple major cloud platforms and the ability to align technical solutions with business strategy, including the secure and well-governed integration of enterprise AI services into client environments.

Responsibilities (including, but not limited to the following)

• Lead the design and implementation of complex cloud solutions for clients with sophisticated requirements
• Provide expert-level strategy and technical guidance on cloud architecture across multiple platforms
• Design and architect complex cloud solutions that span multi-cloud and hybrid environments
• Lead architectural reviews and provide authoritative guidance on design decisions
• Implement and optimize complex cloud security controls and compliance frameworks
• Conduct cloud cost optimization assessments and provide strategic recommendations to maximize ROI
• Mentor and provide technical leadership to junior cloud engineers and architects
• Lead client engagements as the primary technical authority on cloud solutions
• Drive the adoption of cloud best practices and emerging technologies across the organization
• Guide clients on the secure adoption and integration of enterprise AI platforms (such as Microsoft 365 Copilot, Copilot Studio, Claude Enterprise, or ChatGPT Enterprise), including governance and data handling considerations
• Advise on data readiness for AI, including sensitivity labeling, permissions hygiene, and oversharing remediation in Microsoft 365 and related platforms
• Architect multi-region solutions with sophisticated disaster recovery and business continuity planning
• Develop and maintain cloud architecture standards, patterns, and governance frameworks
• Translate complex business objectives into comprehensive technical architectures
• Evaluate and recommend new cloud services and technologies to solve advanced business challenges
• Lead proof-of-concept initiatives for emerging cloud technologies
• Provide thought leadership on cloud strategy and roadmap development

Skills 

• Must be able to articulate complex technical architectures to executive leadership and diverse stakeholders
• Ability to deliver innovative, enterprise-grade technology solutions for clients
• Ability to lead projects under pressure and with competing priorities
• Highly analytical thinker with advanced troubleshooting and problem-solving skills
• Must have availability to occasionally work nights and some weekends
• Expert knowledge of multiple major public cloud platforms (Azure, AWS, and/or Google Cloud) including advanced networking, compute, security, IAM, and cost optimization
• Expert technical skills with Windows Server Technologies, including Active Directory and hybrid identity solutions
• Proficiency with git and version control in conjunction with Azure DevOps repositories
• Deep familiarity with containerization, Kubernetes, and cloud-native application architectures
• Expert understanding of Windows and Linux environments at the enterprise scale
• Expert understanding of deploying to Azure using Terraform and other Infrastructure as Code tools
• Advanced understanding of deploying to Azure using CI/CD processes with complex pipelines
• Advanced experience with administering Microsoft Fabric
• Ability to align cloud solutions to complex business needs and strategic objectives
• Solid proficiency in PowerShell and/or Python with working familiarity in Bash and other scripting languages
• Ability to read, understand, and optimize complex code and infrastructure configurations
• Deep understanding of cloud economics and ability to optimize costs at enterprise scale
• Expert knowledge of security frameworks, compliance requirements, and risk management
• Fundamental understanding of how generative AI and large language models work, including their limitations (hallucination, prompt injection, non-determinism) and practical mitigations for production use
• Working knowledge of enterprise AI platforms such as Microsoft 365 Copilot, Copilot Studio, Claude Enterprise, and ChatGPT Enterprise, including their security, governance, and data handling considerations
• Understanding of AI skills and agentic behavior, including tool use, orchestration patterns, and failure modes
• Working knowledge of Microsoft Purview, particularly Data Loss Prevention (DLP), Information Protection, and Insider Risk Management, and how these underpin safe enterprise AI adoption
• Familiarity with Azure AI Foundry, Amazon Bedrock, or Amazon SageMaker; Google Vertex AI experience a bonus
• Understanding of data readiness principles for AI, including permissions hygiene, oversharing remediation, and sensitivity labeling
• Awareness of AI regulatory considerations in the US or UK, particularly data residency and auditability (helpful, not required)

Qualifications

• 5+ years of experience in cloud engineering and architecture
• Proven track record designing and implementing complex, enterprise-scale cloud solutions
• Senior-level certifications in multiple cloud platforms (e.g., AWS Solutions Architect Professional, GCP Professional Cloud Architect, AZ-305)
• Demonstrated experience leading cloud architecture for organizations or major clients
• Expert understanding of multi-cloud and hybrid cloud architectures
• Proven experience with cloud migration strategies and execution at scale
• Knowledge of industry standard security frameworks and compliance requirements (e.g., SOC 2, ISO 27001, NIST, HIPAA, PCI-DSS)
• Expert problem-solving, troubleshooting, and analytical skills
• Demonstrated leadership abilities including mentoring junior team members
• Advanced automation capabilities with Infrastructure as Code and CI/CD pipelines
• Expert understanding of Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Software as a Service (SaaS), and serverless architectures
• Understanding of enterprise AI deployments (e.g., Microsoft 365 Copilot rollouts, Copilot Studio agents, Azure AI Foundry, Amazon Bedrock, Amazon Q Business, Google Vertex AI, or Gemini for Google Workspace)
• Strong project management and stakeholder communication skills
• Experience architecting solutions in highly regulated industries (financial services, healthcare) strongly preferred
• Experience in the financial sector a plus
• Experience working at an MSP a plus

The Benefits of Working for Abacus:

• Exposure to diverse array of technologies
• Part of a team of experienced engineers who aim to deliver exceptional service
• Competitive compensation
• Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO
• Opportunities to further education through our Employee Certification program
• Positive, friendly, supportive office environment
• Workplace perks such as healthy snacks, wellness program, and fun events

Job Summary:  

As a Sr. Client Technology Management Engineer, you will bring a solid background in current technologies, working as a direct point of contact for our clients to address their business needs through technology. You will act as a Senior Engineering resource when interfacing with assigned clients, providing guidance to address complex architectural and technological challenges. To join our team you should be a critical thinker, attentive to the needs of our clients, and be capable of articulating technology to audiences with varying degrees of technical knowledge. Our ideal candidate will also have familiarity with the alternative investment industry, specifically hedge funds, private equity, venture capital, family office, etc. 

Responsibilities (including, but not limited to the following):  

• Address ongoing issues and provide solutions for clients that improve the overall platform 
• Work directly with client approvers to identity a wide range of technical pain points and either resolve through existing technology, or research and identify alternate options to meet their business needs 
• Work with vendors and coordinate on escalated issues internally in a timely fashion  
• Ownership and follow up of pending issues to resolution  
• Tailor technology to adapt to client-specific business requirements
• Root cause analysis of systemic issues for clients
• Evaluate and deliver 3rd-party software integrations not currently resold/supported by Abacus
• Collaborate with other Senior Engineering and Cloud Architect team members to deliver solutions to clients
• Note common client requests as potential product and platform enhancement opportunities

Skills  

• Must be able to articulate complex technologies to a broad audience 
• Ability to deliver bespoke technology solutions for clients 
• Ability to work under pressure and with short deadlines   
• Highly logical thinker and skilled in identifying root cause 
• Must have availability to occasionally work nights and some weekends   
• Strong multidisciplinary background in IT Infrastructure 
• Strong technical skills with public cloud, such as Office 365 and Azure in particular preferred
• Strong technical skills Windows Server Technologies, including Active Directory 
• Strong technical skills in Exchange Online preferred

Qualifications  

• Minimum 3-4 years' experience in a client facing technology position 
• Minimum 5-10  years’ experience in an system engineering position  
• Experience in the financial sector a plus 
• Experience working at an MSP a plus
• Certifications a plus (MCSE, MCAA, VCP, CCP) 
• Ability to work EST hours preferred 

The Benefits of Working for Abacus:  

• Competitive compensation  
• Exposure to diverse array of technologies  
• Part of a supportive, friendly team of experienced technicians that aim to deliver exceptional service  
• Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO  
• Opportunities to further technical education through online courses and Employee Certification Program

This position requires current U.S. work authorization. The company is unable to sponsor or assume sponsorship of an employment visa at this time.