Project Manager, Service Transition

Job Summary

We are seeking a Project Manager to support high-impact internal system initiatives that strengthen operational efficiency and enterprise platform alignment. This role partners with C-level stakeholders, Finance, Operations, Technology teams, and external vendors to ensure structured governance, cross-functional alignment, and successful program execution.

As part of the broader Project Management organization, this position will lead client onboarding and other strategic initiatives as business priorities evolve. The ideal candidate is a disciplined, solutions-oriented project leader who thrives in both internal and client-facing environments.

Responsibilities

• Own end-to-end delivery of assigned initiatives, ensuring alignment to scope, timeline, budget, and defined outcomes.
• Establish and maintain structured project plans, milestones, and governance standards to drive execution discipline.
• Lead stakeholder engagement across executive leadership, cross-functional teams, and external vendors, providing clear reporting and decision support.
• Proactively identify risks, dependencies, and implement mitigation strategies to protect delivery.
• Oversee client onboarding engagements, including kickoff, implementation oversight, transition to support teams, and successful stabilization.
• Ensure thorough documentation, knowledge transfer, and formal project closure upon completion.

Skills & Qualifications

• Demonstrated ability to communicate effectively with executive stakeholders and lead structured, outcome-focused discussions.
• Strong organizational discipline with the ability to drive clarity, accountability, and alignment across cross-functional teams.
• Proven experience managing complex initiatives in fast-paced environments, including coordination with third-party vendors and system integrations.
• Ability to balance internal operational priorities with client-facing project delivery.
• Ability to identify risks and implement mitigation strategies proactively.
• Working knowledge of project management methodologies such as Agile, Waterfall, or hybrid approaches.
• Bachelor’s degree or equivalent professional experience required. PMP or comparable certification preferred.

The Benefits of Working for Abacus:

• Exposure to diverse array of technologies
• Competitive compensation
• Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO
• Performance bonus
• Positive, friendly, supportive office environment
• Workplace perks such as healthy snacks, wellness program, and fun events

This position requires current U.S. work authorization. The company is unable to sponsor or assume sponsorship of an employment visa at this time.

Project Manager, Service Transition

Job Summary

We are seeking a Project Manager to support high-impact internal system initiatives that strengthen operational efficiency and enterprise platform alignment. This role partners with C-level stakeholders, Finance, Operations, Technology teams, and external vendors to ensure structured governance, cross-functional alignment, and successful program execution.

As part of the broader Project Management organization, this position will lead client onboarding and other strategic initiatives as business priorities evolve. The ideal candidate is a disciplined, solutions-oriented project leader who thrives in both internal and client-facing environments.

Responsibilities

• Own end-to-end delivery of assigned initiatives, ensuring alignment to scope, timeline, budget, and defined outcomes.
• Establish and maintain structured project plans, milestones, and governance standards to drive execution discipline.
• Lead stakeholder engagement across executive leadership, cross-functional teams, and external vendors, providing clear reporting and decision support.
• Proactively identify risks, dependencies, and implement mitigation strategies to protect delivery.
• Oversee client onboarding engagements, including kickoff, implementation oversight, transition to support teams, and successful stabilization.
• Ensure thorough documentation, knowledge transfer, and formal project closure upon completion.

Skills & Qualifications

• Demonstrated ability to communicate effectively with executive stakeholders and lead structured, outcome-focused discussions.
• Strong organizational discipline with the ability to drive clarity, accountability, and alignment across cross-functional teams.
• Proven experience managing complex initiatives in fast-paced environments, including coordination with third-party vendors and system integrations.
• Ability to balance internal operational priorities with client-facing project delivery.
• Ability to identify risks and implement mitigation strategies proactively.
• Working knowledge of project management methodologies such as Agile, Waterfall, or hybrid approaches.
• Bachelor’s degree or equivalent professional experience required. PMP or comparable certification preferred.

The Benefits of Working for Abacus:

• Exposure to diverse array of technologies
• Competitive compensation
• Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO
• Performance bonus
• Positive, friendly, supportive office environment
• Workplace perks such as healthy snacks, wellness program, and fun events

This position requires current U.S. work authorization. The company is unable to sponsor or assume sponsorship of an employment visa at this time.

Project Manager, Service Transition

Job Summary

We are seeking a Project Manager to support high-impact internal system initiatives that strengthen operational efficiency and enterprise platform alignment. This role partners with C-level stakeholders, Finance, Operations, Technology teams, and external vendors to ensure structured governance, cross-functional alignment, and successful program execution.

As part of the broader Project Management organization, this position will lead client onboarding and other strategic initiatives as business priorities evolve. The ideal candidate is a disciplined, solutions-oriented project leader who thrives in both internal and client-facing environments.

Responsibilities

• Own end-to-end delivery of assigned initiatives, ensuring alignment to scope, timeline, budget, and defined outcomes.
• Establish and maintain structured project plans, milestones, and governance standards to drive execution discipline.
• Lead stakeholder engagement across executive leadership, cross-functional teams, and external vendors, providing clear reporting and decision support.
• Proactively identify risks, dependencies, and implement mitigation strategies to protect delivery.
• Oversee client onboarding engagements, including kickoff, implementation oversight, transition to support teams, and successful stabilization.
• Ensure thorough documentation, knowledge transfer, and formal project closure upon completion.

Skills & Qualifications

• Demonstrated ability to communicate effectively with executive stakeholders and lead structured, outcome-focused discussions.
• Strong organizational discipline with the ability to drive clarity, accountability, and alignment across cross-functional teams.
• Proven experience managing complex initiatives in fast-paced environments, including coordination with third-party vendors and system integrations.
• Ability to balance internal operational priorities with client-facing project delivery.
• Ability to identify risks and implement mitigation strategies proactively.
• Working knowledge of project management methodologies such as Agile, Waterfall, or hybrid approaches.
• Bachelor’s degree or equivalent professional experience required. PMP or comparable certification preferred.

The Benefits of Working for Abacus:

• Exposure to diverse array of technologies
• Competitive compensation
• Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO
• Performance bonus
• Positive, friendly, supportive office environment
• Workplace perks such as healthy snacks, wellness program, and fun events

Job Overview:

As a Analyst, Enterprise Service Desk, you will play a crucial role in resolving technical issues for our Hedge Fund and Private Equity clients. As the first point of contact, you will respond to client issues, collaborate internally and externally to resolve issues, and provide exceptional white-glove service. While this is a client facing support position, it entails a broader and deeper technical skill set and stronger customer service skills than comparable positions within other organizations.

Responsibilities:

• Provide white-glove technical support to our clients via phone, email, and remote login
• Support client workstations (e.g., video cards, drivers), printers, and peripheral equipment (e.g., USB devices).
• Proactively and consistently communicate with clients and colleagues
• Accurately and promptly record all time in our ticketing system
• Proactively manage ticket queue
  • Ensure all ticket notes and statuses are up to date
  • Troubleshoot client issues and document all steps up through resolution
  • Effectively multi-task to manage workload
• Collaborate on improvement of operational effectiveness
• Document, take ownership of, and escalate issues
• Meet individual and team KPI targets
• Maintain flexibility with respect to work schedule and responsibilities

Skills:

• Excellent customer service skills.
• Ability to demonstrate empathy towards clients and colleagues.
• Prompt answering of emails, phone calls, and other communications.
• Assessment and prioritization of work in a fast-paced environment.
• Functioning at a high level under time constraints and pressure.
• Self-motivated, detail-oriented, and organized.
• Effective communication, interpersonal, organizational, and presentation skills, oral and written.
• Appropriate adaptation of communication for the audience (e.g., layperson vs. technical).
• Clear and concise identification, isolation, and escalation of hardware, software, network, and systems issues.
• Highly developed and process-oriented problem-solving skills.
• Knowledge of interconnectivity of O365 Services (e.g., Teams, SharePoint, OneDrive, Outlook).
• Continued proactive development of O365.
• Management of a multi-tenant environment.
• In-depth understanding of Microsoft Support Processes (e.g., opening tickets, troubleshooting).
• Management of Active Directory accounts, groups, and permissions.
• Duo Security and other MFA applications.
• Microsoft Exchange Administration.
• Management of Azure Active Directory.
• Management of O365 Admin Portal.
• Citrix XenApp
  • Publishing/Managing Citrix applications
  • Terminate hung sessions
  • Management of Citrix Director and Citrix Studio

• Management of MDM technologies (e.g., Intune).
• Analysis and resolution of disk space remediation, host down, and ISP alerts from monitoring tools (e.g., Nagios).
• Virtual server administration (e.g., VMware vSphere):
  • Resource (e.g., RAM, virtual drives, and CPU) management
  • GPO management
  • Troubleshooting of server performance issues
  • Server roles management
• Troubleshooting of DNS, DHCP, and TCP/IP issues.
• Print queue installation, configuration, and management.

Qualifications:

• High school diploma or equivalent required.
• 5+ years of experience in a related field.
• A degree or some college a plus.
• Technical licenses or training a plus.
• Ability to commute to Frisco office on a hybrid basis

The Benefits of Working for Abacus

• Exposure to a diverse array of technologies.
• Internal opportunities for career advancement.
• Part of a team of experienced technicians that aim to deliver exceptional service
• Competitive compensation.
• Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO.
• Opportunities to further technical education through online courses.
• Positive, friendly, and supportive office environment.
• Workplace perks including healthy snacks and team-building events.

Job Overview:

As a Analyst, Enterprise Service Desk, you will play a crucial role in resolving technical issues for our Hedge Fund and Private Equity clients. As the first point of contact, you will respond to client issues, collaborate internally and externally to resolve issues, and provide exceptional white-glove service. While this is a client facing support position, it entails a broader and deeper technical skill set and stronger customer service skills than comparable positions within other organizations.

Responsibilities:

• Provide white-glove technical support to our clients via phone, email, and remote login
• Support client workstations (e.g., video cards, drivers), printers, and peripheral equipment (e.g., USB devices).
• Proactively and consistently communicate with clients and colleagues
• Accurately and promptly record all time in our ticketing system
• Proactively manage ticket queue
  • Ensure all ticket notes and statuses are up to date
  • Troubleshoot client issues and document all steps up through resolution
  • Effectively multi-task to manage workload
• Collaborate on improvement of operational effectiveness
• Document, take ownership of, and escalate issues
• Meet individual and team KPI targets
• Maintain flexibility with respect to work schedule and responsibilities

Skills:

• Excellent customer service skills.
• Ability to demonstrate empathy towards clients and colleagues.
• Prompt answering of emails, phone calls, and other communications.
• Assessment and prioritization of work in a fast-paced environment.
• Functioning at a high level under time constraints and pressure.
• Self-motivated, detail-oriented, and organized.
• Effective communication, interpersonal, organizational, and presentation skills, oral and written.
• Appropriate adaptation of communication for the audience (e.g., layperson vs. technical).
• Clear and concise identification, isolation, and escalation of hardware, software, network, and systems issues.
• Highly developed and process-oriented problem-solving skills.
• Knowledge of interconnectivity of O365 Services (e.g., Teams, SharePoint, OneDrive, Outlook).
• Continued proactive development of O365.
• Management of a multi-tenant environment.
• In-depth understanding of Microsoft Support Processes (e.g., opening tickets, troubleshooting).
• Management of Active Directory accounts, groups, and permissions.
• Duo Security and other MFA applications.
• Microsoft Exchange Administration.
• Management of Azure Active Directory.
• Management of O365 Admin Portal.
• Citrix XenApp
  • Publishing/Managing Citrix applications
  • Terminate hung sessions
  • Management of Citrix Director and Citrix Studio

• Management of MDM technologies (e.g., Intune).
• Analysis and resolution of disk space remediation, host down, and ISP alerts from monitoring tools (e.g., Nagios).
• Virtual server administration (e.g., VMware vSphere):
  • Resource (e.g., RAM, virtual drives, and CPU) management
  • GPO management
  • Troubleshooting of server performance issues
  • Server roles management
• Troubleshooting of DNS, DHCP, and TCP/IP issues.
• Print queue installation, configuration, and management.

Qualifications:

• High school diploma or equivalent required.
• 5+ years of experience in a related field.
• A degree or some college a plus.
• Technical licenses or training a plus.
• Ability to commute to Frisco office on a hybrid basis

The Benefits of Working for Abacus

• Exposure to a diverse array of technologies.
• Internal opportunities for career advancement.
• Part of a team of experienced technicians that aim to deliver exceptional service
• Competitive compensation.
• Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO.
• Opportunities to further technical education through online courses.
• Positive, friendly, and supportive office environment.
• Workplace perks including healthy snacks and team-building events.